StreamLiner instructions - Learn how this continuous improvement project management software works

StreamLiner Instructions 1
StreamLiner Instructions
Giles Johnston
Robert Broughton
March 2016

Welcome to the StreamLiner user guide
There are many ways to use StreamLiner to direct your focus into your business to
find improvements. This guide will take you through the steps you need to take to
initiate projects, capture observations and improvement opportunities so that you
can take them through to action planning, execution and then benefits.
There are three different routes shown below, each one being valid as a way to use
the software.
If you haven't used these types of approaches before let us summarise the routes
within StreamLiner for you, so you can make an informed choice as to where you
start.
Primary Route Description
Actions This area of StreamLiner can be used to capture all of the
current actions that are known within your business. This can be
a good place to start if people have ideas on how to improve a
process but haven't so far formalised it.
Audits Knowing what the gap is between a defined standard and what
is observed is a great way to generate improvement actions.
Start here if you think that some of your processes have
deviated from the standards they are meant to be maintained
to.
Process Analysis If you want to get into the 'nitty gritty' of a process, to uncover
how long things really take and identify quantifiable
improvements this is a great route into the improvement
process.
Assemble
a team
Waste
Walk
CCC
Manage
actions
5S audit Manage actions
Assemble
a team
Process
Analysis
Spaghetti CCC
Manage
actions

Route Description
Waste Walk Getting a group together and walking the process, through
your business, can be a great way to identify opportunities for
improvement. What you see, and what others see can be
completely different!
CCC The 'Concern, Cause, Counter' option is a great way to have an
amnesty for issues and ideas within your business. Sometimes
people don't feel able to make meaningful suggestions into a
business improvement project because they don't know what
the solution is. However, they may know some of the issues that
you don't and this format helps to convert those issues into
proper improvement actions.
5S If you have concerns over the safety, efficiency and organisation
of the physical workspace then you will benefit from starting
with a 5S audit. Don't worry if you haven't already followed the
structure of a 5S transformation, you can still use the audit to
generate ideas as to how you can improve your business.
Spaghetti A spaghetti diagram is a simple way to capture the physical flow
of an item (be it information, people or materials) around your
business. Capture the real life flow, make your observations and
generate improvement ideas. This is a great place to start if you
think that items move around far too much!
So, if you haven't already got a preferred plan of attack for your process
improvement project then we would recommend that you read through this user
guide to get a feel for the approaches and then concoct your preferred method. At
some times certain combinations of tools will seem more appropriate, but don't
worry about trying to be perfect with StreamLiner.
Remember this:
Create the best approach you can, go and see what's going on, capture your
observations, have some meaningful conversations, identify some effective actions,
undertake the work, measure your results, celebrate, and repeat!
All the best,
Giles and Robert

Table of Contents
Welcome to the StreamLiner user guide 2
Opening the software 7
Changing security settings (Access 2010, 2013 and 2016) 9
Access 2007 security settings 12
Access 2003 security settings 14
Add employees 16
Exporting and printing reports 17
Support 19
Creating a new project 20
Editing an existing project’s details 22
Deleting a project 23
Viewing all open actions 24
Reviewing the status list 25
Filtering and sorting data within StreamLiner 26
Filtering data 27
Sorting data 29
General information on entering data 30
Actions 31
Adding and editing actions 32
Quick access to forms 33
Actions reporting 34
Audits 36
Printing a blank audit template 37
Creating a new audit 38
Printing an audit 39
Reviewing the ‘open’ audit tasks 40
Updating an existing audit 41
Creating actions from audits 42

Printing an audit summary 43
Process Analysis 44
Starting a new analysis 45
Recording a new analysis 47
Creating new actions from Process Analysis 48
Producing a report of an analysis 49
Waste Walking 50
Planning your walk 50
Wastes overview 50
Conducting a Waste Walk 51
Capturing the Waste Walk 52
Creating actions from the Waste Walk 53
Waste Walk summary 54
CCC 56
Printing a CCC template 57
Recording CCC information 59
Converting CCC into actions 60
CCC summary report 61
5S 62
Adjusting the 5S ratings 64
Printing a 5S audit template 65
Editing / recording a 5S audit 66
Creating actions from a 5S audit 67
Printing a 5S summary report 68
Spaghetti Diagrams 69
Printing a Spaghetti Diagram template 70
Documents 71
Reviewing document types 72
Adding / editing Documents 73
Documents summary report 74

Meetings 75
Meeting template 76
Adding new meeting actions 78
Assigning meeting related actions 79
Printing a meetings summary 80
Contact Information 81

Opening the software
Double click on the ‘StreamLiner’ file you saved after purchase.
When you see the above security warning click on ‘Open’.

Enabling macros
When you first open the software you may see the above security warning.
Click on the ‘Options...’ button.
Select the ‘Enable this content’ option on the window that appears.
Click on the ‘OK’ button.

Changing security settings (Access 2010, 2013 and 2016)
You may need to set macros globally if you are having additional security setting
issues. Use the following steps if you use the 2010 / 2013 / 2016 version of the
Access software.
Start Microsoft Access by Itself. (Do not run StreamLiner)
Click Blank desktop database
Enter in file name.

Click on 'File'.
Click on 'Options'.

Click on 'Trust Center'.
Click 'Trust Center Settings...'.
Click on 'Macro Settings', then 'Enable all macros'.
Close the database and then open StreamLiner.

Access 2007 security settings
These instructions will help you if you are having issues with the macros that run
StreamLiner if you use the 2007 version of Access.
Click on the Office icon. Then click Access Options

Click on the 'Trust Center' option on the left hand side.
Click on 'Macro Settings', followed by 'Enable all macros'.
Click OK, then OK to return back to the main menu.
Exit Access and then restart StreamLiner.

Access 2003 security settings
If you may get a warning message when opening the StreamLiner (.mdb) file in
Access 2003 please follow these steps.
Please be assured that there is no harmful code in this application.
Start the Access 2003 program.
Open a blank database. Select Tools – Macro – Security.

Next, change the security setting to low.
Click on OK and then start the StreamLiner software as previously described.

Add employees
The first thing we need to do is add employees.
From the home screen click on the ‘Employees’ button.
Type in the names of the people associated with your improvement projects.
Enter new names against the row with the * adjacent to it.
When you have finished adding employees, close the Employees tab by clicking on
the ‘x’ in the top left hand corner of the window.

Exporting and printing reports
Whenever you view printable reports within StreamLiner, you can create PDF versions
also.
Click on the ‘PDF’ button (1) when you are in a report to convert it into a PDF
document.
As you can see from the screen shot above you can also export the report to Email
and Excel.
If you wish to print the report instead, click on the 'Print' button (2).
If you need to adjust the margins of the report, so that it fits your printer's output,
click on the 'Margins' button and adjust the margins using one of the predefined
options, as shown below.

Additionally, you can click on the 'Page Setup' button and adjust the margin and
page parameters using the screen that appears.
Metric / Millimeters Imperial / Inches
You can also adjust the paper size and page orientation by clicking on the 'Page' tab.
Click on 'OK' once you have finished making your adjustments.

Support
If the information in this PDF help guide doesn’t help you with your queries about
how to use the StreamLiner software then please get in touch using:
support@quality-assurance-solutions.com

Creating a new project
To create a new project, click on the ‘New’ button in the bottom left hand corner of
the main project list screen.
Enter project information into the following fields:
1. Department (name)
2. Process (name)
3. Machine (reference if applicable)
4. Part (reference if applicable)
5. Customer (name)
6. Project Leader (from drop down menu – see ‘add employees’)

7. Start date (using the pop out calendar for ease, as required)
8. Problem overview (note – this is a mandatory field)
9. Team members (this is a free text field to add in people not already
loaded into the system as employees)
10. Originator (from a drop down selection box, identical to the Project
Leader drop down)

Editing an existing project’s details
To access an existing projects records, to amend its details, double click anywhere
along the record.
This will allow you access to the project’s main records (Originator, Problem etc...).
Please see ‘Creating a new project’ for more information.

Deleting a project
To remove a project from your list, click on the 'Delete' option from the main Project
List page. You will be then prompted with a pop up box asking you to confirm the
deletion.
Click on 'OK' to proceed with the deletion, otherwise click on 'Cancel' to return to
your list of projects.

Viewing all open actions
On the 'Project List' page you can click on the 'All Open' button under the 'Actions'
heading to bring up a list of all of the open actions available within StreamLiner.
You cannot edit this list, but you can sort and filter the list for ease of reviewing
(which will be covered later in this section of the guide).
This screen is very useful to give you an overall feel of the improvement actions that
are live at the moment in time that you are reviewing the list, and can help you to
focus you attentions into the most appropriate project for your business when
sorting the data by 'BCS' field (biggest impact actions, relative to their cost), or 'Due
Date' (needs to be done first). The BCS scoring approach is detailed later in this
guide, in the 'adding and editing actions' section.

Reviewing the status list
From the Project List click on the 'Status List' option.
The status list shows you the different statuses that actions can have within the
StreamLiner system. The software comes with a pre-defined list of statuses that you
can use as-is. Alternatively, you can change the titles to fit in with whatever idea /
action evaluation process you use within your business. For example, many
businesses will have a policy of holding all new actions ('New Idea', or 'Proposed')
until they have been evaluated (such as BCS scoring, or fit with strategic goals). At
this point they either become 'Live' or 'Declined'. All 'Live' actions will then stay at
this status until they become 'Completed'.
In addition to changing the names of the statuses, you can add in additional statuses
should you need to. To add an additional status type in the name of the status in the
bottom row (next to the '*').
Exit the screen as usual when you have finished amending the statuses list.

Filtering and sorting data within StreamLiner
Once you have added a number of items into StreamLiner the ability to filter and sort
data can be tremendously helpful to aid your simplified management of your
improvement projects. When you are in certain screens the 'Sort & Filter' element
becomes active.
The screens where this filtering and sorting becomes active includes:
 The actions list.
 Audit results ('edit / new', 'no actions' and 'no results').
 Process analysis ('edit / new').
 Waste walk ('edit / new').
 CCC ('edit / new').
 5S ('edit / new').
 Document ('edit / new').
 Meetings ('edit / new').
The extent that data can be sorted and filtered will depend upon the type of
information that is stored within each element of StreamLiner.

Filtering data
To filter data, which is great if you want to view only a portion of the information,
you will need to remove the original filter first by clicking on the 'Toggle Filter'
button (1). Then you will need to select a field within the screen you are viewing (2)
and then click on the filter button (3), as shown below.
Next you will need to choose the type of filter that you want to use (4).
A pop up box will ask you what you want to filter using.
The custom filter options work as follows:
 Equals means that you need to state the exact value that you want to
show on the screen.
 Does No Equal will leave everything but your filter request on the screen.
 Begins With allows you to state the first part of the filter request (such as
'Op' for 'Operation').
 Does Not Begin With will remove all of the items in your list that begins
with the information you type in the Custom Filter box.

 Contains is useful if you know the middle part of what you are looking for
and will leave those on the screen.
 Does Not Contain is again the opposite of the 'Contains' option and will
remove anything from your list that does not contain what you input into
the 'Custom Filter' box.
 Ends With is the opposite of the 'Begins With' option, where you can filter
your results only to include the items that end with whatever you type into
the Custom Filter box (e.g. entering 'ion' into the box will leave items that
include the word 'Operation' etc... on the screen).
 Does Not End With works like the other 'Does Not' options and will
remove any items ending with what you type into the Custom Filter box.
To remove the filter, once you have finished reviewing your selection, click on the
'Toggle Filter' button (1).

Sorting data
Sorting the data is another way that you can review the information within
StreamLiner. For example, if you are looking to prioritize the actions that will have
the biggest impact in the business (the highest BCS score) you can sort by that field
in the actions list (descending direction, or biggest score first) and voila, you have a
priority list.
Another example would be that you want to view the actions by their due date, so
that you can focus your efforts on not missing any deadlines that have been set.
Sorting this field in ascending direction (earliest first) would give you this.
To do this you need to you need to select a field that you want to sort by (1), and
then you need to choose one of the sorting directions (2).
When you are ready to remove the sorting from the data, click on the 'Clear All Sorts'
button (1).

General information on entering data
As you enter data into the multiple improvement forms you will see two types of
colors surrounding the field; green and black.
If the field has a green border, then that field must be filled in to store that record.
If the field is black then you can add that data (or ignore it) at any time.
As soon as you enter data the record is automatically saved, as long as the green
fields are completed
For many of the improvements the project and step number will automatically
increment. These items cannot be changed.
If you want to enter in the same data from the exact field above then type Ctrl + ‘
If you want to enter today’s date then type Ctrl+;
All of the form entries can be edited by using the ‘Edit / New’ menu options.

Actions
The actions section of StreamLiner is both the start and end of the software for many
users. If you have a handful of actions you want to log, evaluate and track then you
can start with the actions section.
If you have ‘attacked’ your processes using any of the approaches that StreamLiner
incorporates then you can use the actions to convert your observations as you
proceed through your analyses.
And, once you have generated a big list of actions StreamLiner will help you to
effectively manage the list, so that your business can realise the benefits!
This section of StreamLiner supports any improvement orientated leader to cut and
dice their project’s improvement actions for swift implementation of the changes
needed.

Adding and editing actions
Within a project, click on the ‘Edit / New’ option from the ‘Actions’ menu.
This is the ‘big screen’. This page shows you every action that you added via any of
the different routes to create actions. You can also add new actions directly by
scrolling to the bottom of the screen and completing the fields as necessary. The
new action entry has a * in the left hand side of the row (see below).
When you add new actions it is recommended that you evaluate the impact of
the action using the BCS (Benefit, Cost and Speed) method. Score the action’s
impact on the business by evaluating the action’s benefit to the business (B), its
cost to implement (C) and the speed at which it can be implemented (S). There is
a description of the scoring logic in red text at the top of the screen. This ‘BCS’
score is an effective method to prioritise your improvement activities.

Use this screen to update the statuses of actions, declare them as complete and
generally make sure that you keep on top of all of the improvement actions that your
project has generated.
When you access the other forms within the software you will be able to create
actions directly from your observations. We use the same method across all of the
forms. If you want to jump to that section please visit the 'Creating actions from
audits' section.
Quick access to forms
If you scroll to the left of the actions screen you will be able to see the quick links
heading (purple text, above). When there is a number present within these boxes (a
reference to the corresponding form entry elsewhere) you can double click on the
number to be taken to that form. Accessing the form will allow you to dig down
further into the details, should you need to, and add in any additional related actions.

Actions reporting
Within a project, click on the ‘Reports’ option from the ‘Actions’ menu.
To help you with the management of the actions that are outstanding for your
project this ‘Action Lists’ console exists. There are many ways to view the data, but
here are a few of our quick tips:
If you want to prioritise your improvements based on the BCS score, use the ‘Open’
report under that category.
If you want to see the actions grouped by team member then click on the ‘Open’
report under the ‘Employee’ category.
If you want to prioritise your actions based on ‘Due Date’, click on the ‘Open’ report
button under that category.

If you want to mop up the data contained in your actions then click on the ‘Missing’
report under the ‘Item’ category, this will show you a list of the improvement actions
that have some form of missing information.
And, of course, you can adjust a number of parameters for your report using the
fields on the left hand side of the console. We recommend that you play with the
reports to gain familiarity with their functions before you play with this element of
the ‘Action Lists’.

Audits
Defining, reviewing and maintaining standards within your business is key to the
sustainability of effective processes. This part of the software allows you to define
audit questions, manage the audit tasks and create meaningful actions.

Printing a blank audit template
If you want a template to print out to help you create an audit with your team use
the option from the project’s menu.
Click on the ‘Template’ option at the bottom of the project screen and a printable
template will be displayed.

Creating a new audit
Within your selected project click on the ‘Edit / New’ menu option.
For each element of the audit you want to conduct:
1. Type in the name of the business process you want to audit in the ‘Process’
field.
2. Determine the standard that you expect to see in the ‘Standard/Expectation’
field.
Note – the rest of the audit will be completed when you are recording the audit’s
findings.
Repeat steps 1 and 2 above until all of the questions are entered into the form.

Printing an audit
Within your selected project click on the ‘Planned’ menu option. This will allow you
to print out the audit questions you have entered into your audit for this project.

Reviewing the ‘open’ audit tasks
Within your selected project click on the ‘No Findings’ menu option.
This will bring up a filtered view of your audit, showing only the items that need to
be completed.
'No Actions' brings up a similar list that shows items that need to have actions
assigned.

Updating an existing audit
Within your selected project click on the ‘Edit / New’ menu option
For each element of the audit you can complete:
1. Choose the ‘Auditor’ from the drop down options.
2. Enter the ‘Audit Date’ (a pop up calendar is available here).
3. Type in the ‘Findings’ from the audit.
4. Type in an ‘Action’ to be undertaken, if required.
5. Choose a person to be ‘Responsible’ for this action, from the drop down
options available.
6. Enter an appropriate ‘Due Date’.
• Repeat for all available audit items that you have the findings for.

Creating actions from audits
When you have completed an audit and you wish to create actions from your
findings:
1. Click on the row (audit finding) that you want to convert into an action, as
shown above.
2. Click on the ‘Copy to Actions’ button.
A new screen will appear, and allow you to edit the action that you want to create.
It is valuable to complete the following three elements before you leave this screen:
1. Score the action’s impact on the business by evaluating the action’s benefit to
the business (B), its cost to implement (C) and the speed at which it can be
implemented (S). There is a description of the scoring logic in red text at the
top of the screen. This ‘BCS’ score is an effective method to prioritise your
improvement activities.
2. Select a ‘Status’ from the drop down box. This is useful when reviewing and
managing the progress of the improvements.
3. Defining a close out method / process for the improvement is vital to
implementing sustainable change.

Printing an audit summary
Within your selected project click on the ‘Summary’ menu option. This will allow you
to print out the audit questions, plus their findings if available, that you have entered
into your audit for this project.

Process Analysis
Process Analysis is a simple, methodical and practical approach to pulling an existing
business process apart so that you can identify the opportunities that are sitting
within it.
This section of StreamLiner allows you to print out a modified version of a ‘Process
Flow Analysis’ worksheet, and then capture the process steps back into the software,
before converting the findings into meaningful improvement actions.

Starting a new analysis
Within a project, click on the ‘Template’ option from the ‘Process Analysis’ menu.
Print several copies of the template record sheet for use during your process walk.
The form will be pre-populated with information from your project. Complete the
rest of the form as follows:
1. The date of the process audit, the name of the person leading the process
walk and the page reference (e.g. 1 of 3).
2. The process step reference, normally written down as a sequential series of
numbers (i.e. 1,2,3,4,5 etc...).

3. This column is for recording the name / details of the process step you are
observing.
4. The time associated with the process step. Ensure that keep the unit of time
consistent (e.g. Minutes), so that you don't get confused when reviewing the
information.
5. The distance associated with the process step. Normally recorded in metres
(m) this applies when there is a physical movement of people or materials.
6. This column is for selecting a process step type. At the bottom of the template
you will see this following key:
O Operation -  Transport -  Storage - D Delay -  Inspection
Circle the most applicable symbol for each process step that you are capturing at
that time. This is a visual reference, with the objective when you have completed your
analysis / review to have a short run of operations and little of anything else.
7. The INT and EXT columns refer to:
1. INTERNAL - the process step has to be completed during this process.
2. EXTERNAL - the process step could / should be completed prior to this
process being executed.
This is a useful column when you are reviewing the steps once they have all been
captured. If you can find ways to move mid-process steps into preparatory activities
you may find ways to improve the overall productivity of the process that you are
reviewing
8. This final column is for capturing any additional observations about the
process step. Many times people use this column for making reference to
process wastes, or for capturing any concerns they have about the process
step.

Recording a new analysis
Within a project, click on the ‘Edit / New’ option from the ‘Process Analysis’ menu.
Enter information gained about your process (ideally from a process walk using the
‘Process Analysis Form’) into this screen, step by step:
1. This is an automatic reference for each process step that you record.
2. The ‘Process’ field is for the name of the step (as per the second column on
the ‘Process Analysis Form’).
3. The name of the person who conducted the review.
4. The date of the observation / walk/
5. These fields correspond with the main entries on the ‘Process Analysis Form’.
6. Add in any additional comments about the process.
Repeat for each step within the process that is being reviewed.

Creating new actions from Process Analysis
Whilst still in the ‘Process Analysis’ screen, click on the row that you want to convert
into an action.
Click the ‘Copy to Actions’ button, and complete as per previously described.

Producing a report of an analysis
Within a project, click on the ‘Summary’ option from the ‘Process Analysis’ menu.
A summary of the data inputted into the ‘Process Analysis’ section for the project can
then be displayed / printed / exported as required.
To get the report into a PDF format, see ‘Exporting reports to PDF’.

Waste Walking
Waste walking is a brilliant way to engage your team in continuous improvement and
to identify opportunities that are sitting right in front of you!
This section of StreamLiner allows you to print the necessary documentation to hold
a waste walk and to capture the wastes identified during the walk, ultimately so that
you can capture the actions that you need to take as a result.
Planning your walk
As with the Process Analysis approach, you ideally need to gather a team together
for your waste walk and agree on the start and end points of the walk.
Ensure that everyone on your team is familiar with the wastes you will be identifying
(see below). After the walk make sure that you debrief by capturing the wastes within
StreamLiner.
Wastes overview
The Waste Walking Form includes the main ‘wastes’ that are recognised across all
industries and business types.
If you are unfamiliar with this categorisation, the wastes are defined as:
Defects – producing a product incorrectly, or delivering the wrong service to a
customer.
Overproduction – producing too much, be it a report or a stock of parts.
Transport – taking products for a 'walk' or travelling the long way round.
Waiting – delays in the business caused by processes not linking together.
Inventory – holding inappropriate stocks of parts, materials, or people.
Motions – using more effort than needed to perform a task.
Processes – using a poor method to conduct an activity.
Untapped Human Potential – not encouraging and making the best use of the brains
of the people who work with and for you.

Conducting a Waste Walk
Within a project, click on the ‘Template’ option from the ‘Waste Walk’ menu.
Print out enough copies of the ‘Waste Walk Form’ for each person taking part in the
walk.
1. Capture the date, name of the person recording the wastes as a minimum for
each waste walk form being used.
2. Use the waste categories (see next page) to identify the wastes present during
your walk.
3. Make waste specific notes in this column for later analysis.

Capturing the Waste Walk
Within a project, click on the ‘Edit / New’ option from the ‘Waste Walk’ menu.
Capture the waste walk information in a similar vein to other screens:
1. Record the process’ name.
2. Select the person making the observation from the drop down selection.
3. Enter the date of the observation.
4. Choose a ‘waste type’ from the selection box.
5. Describe the waste (aka ‘Problem’) for clarity, should you wish to create a
corresponding action later.
6. If you know of a solution as you record the waste, include in the ‘Solution’
field for the waste being recorded.
Repeat for all of the wastes captured during the walk.

Creating actions from the Waste Walk
To convert waste walk items into improvement actions:
1. Highlight a waste that you want to convert to an action, by clicking on the
row’s edge for that waste.
2. Click on the ‘Copy to Actions’ button, and enter the action as described earlier.

Waste Walk summary
Within a project, click on the ‘Summary’ option from the ‘Waste Walk’ menu.
Print / export the findings of the waste walk as appropriate.

Waste Walk Summary by Type
Within a project, click on the ‘Sum by Type’ option from the ‘Waste Walk’ menu.
This report shows you the waste walk information you have recorded by waste type,
which is helpful if you want to focus your efforts on one particular waste group.
Print / export the findings of the waste walk as appropriate.

CCC
CCC is an abbreviation for ‘Concern, Cause, Countermeasure’ and is a great way to
both encourage your team to list out issues facing your business (without the
pressure of having to provide a solution at the outset) and to convert waste walking
activities into practical action plans.

Printing a CCC template
Within a project, click on the ‘Template’ option from the ‘CCC’ menu.
The project’s main information will already be populated on this worksheet template
when you view this screen. The other information you want to capture:
1. The date of the exercise, the person recording the information and the page
reference (e.g. 1 of 4).
2. If you are doing this in conjunction with a ‘Process Analysis’ you may wish to
record the corresponding process step reference.

3. This is the process step’s description (for ease of reading this document at a
later date).
4. The concern that is present for that process step. This should be stated in an
objective fashion (no guessing the solution – just say what you can observe).
There can be more than one concern per process step.
5. Once you know the root cause of the concern state it in this column.
6. Finally, in the last column, record what counter measure will be to eradicate
the concern once and for all.

Recording CCC information
Within a project, click on the ‘Edit / New’ option from the ‘CCC’ menu.
For each ‘CCC’ you want to record:
1. Record the process step name.
2. Choose the person making the observation from the drop down options.
3. Input the date of the observation.
4. Record the concern about the process step (and, for clarity, add an additional
row if you have multiple concerns about one step).
5. Enter the root cause if you know it at this point.
6. Detail the counter measure, again if known at this point.

Converting CCC into actions
To convert CCC items into improvement actions:
1. Highlight a CCC row that you want to convert to an action, by clicking on the
row’s edge for that item.

CCC summary report
Within a project, click on the ‘Summary’ option from the ‘CCC’ menu.
This report shows you the CCC information you have recorded for the project you are
working on.
Print / export the findings of the CCC review as appropriate.

5S
5S is a tried and tested approach to engaging teams with continuous improvement,
whilst improving the effectiveness, safety and appearance of the workplace.
This element of the StreamLiner software embraces this approach to help you find
improvements by auditing the area, recording the improvements required and
creating the subsequent actions.
5S is a process to increase productivity through organisation of the workplace and
follows five simple steps. The following is a brief overview of 5S, and not an
implementation guide.
1st 'S' - SORT
‘Separate the essential from the non-essential’
Systematically evaluate all of the items in your workspace:
Throw away obsolete items and ‘rubbish’.
Give back other people’s items.
‘Red tag’ items of value that you do not know what to do with in a quarantine area.
Let people know about these items, give the items a shelf life and throw them away if
no one claims them.
2nd 'S' - SET IN ORDER
‘A place for everything and everything has a place’
Put the items remaining into the most useful places:
Things that are regularly used – close at hand.
Things that are rarely used – stored away (in a logical fashion).
Things that are shared – centrally / closest to the person who uses it the most.
This also applies to workstations as well as the equipment.

3rd 'S' - SHINE
‘Defining the "showroom" condition’
Tidy up / clean your workspace so that it looks the way you would like it to look
when visitors see your workspace.
Don’t go over the top, it has to be a practicable level of cleanliness.
4th 'S' - STANDARDS
‘Communicating what is the right standard to maintain’
Take photos of the new standard and use as reminders.
Introduce other elements, such as maintenance, into the mix.
Work out ways to keep things in their right place, and looking tidy. Shadow boards
are excellent for this task.
These tasks should be low effort high impact. Tidying the desk at the end of the day
for example, and putting tools / files away in their correct location before going
home.
5th 'S' - SUSTAIN
‘Everyone follows the rules to achieve the standards’
Keep your 5S activities ongoing through creative approaches to policing the status of
workspaces.
Create reminders; use Microsoft Outlook to prompt yourself, develop a rota for
people to inspect other areas, talk a regular management walks – or whatever suits
your style best to keep looking at 5S.
Using a scoring matrix if appropriate to provide objective feedback to each area of
your business.
Review the first four ‘S’s periodically so that you improve the efficiency, effectiveness
and standard of the workplace.

Adjusting the 5S ratings
Within a project, click on the ‘5S Ratings’ option from the ‘5S’ menu.
A suggested scoring scheme is included with the StreamLiner software, with 1 being
a bad score for each element of 5S and 5 being the best. If you wish to adjust the
scoring system:
1. You can change the score associated with each standard on the rating scale.
2. The element of 5S can be changed by using this field, especially useful if you
add new elements to the rating system.
3. A text description of the standard being observed for the corresponding
score.

Printing a 5S audit template
Within a project, click on the ‘Template’ option from the ‘5S’ menu.
Print out the number of audits that are required for this project (depending on how
many different physical areas the process covers).
1. Record the date of the audit, the observer’s name, the process’ name and the
total score of the audit (once complete).
2. For each element of 5S in the working area, rate the area based on the
descriptions provided (these can be changed in the ‘Ratings’ section).
3. If any improvement actions are identified they can be captured in the right
hand column.

Editing / recording a 5S audit
Within a project, click on the ‘Edit / New’ option from the ‘5S’ menu.
Record the 5S audit findings as follows:
1. Record the process (or, process step) that you are auditing.
2. Input the date of the audit.
3. Select an Auditor from the drop down selection.
4. Choose a 5S Item from the drop down menu, along with the relevant score
(the next two fields will then automatically populate).
5. Capture any findings you have about that element of the audit.
6. If you know of a suitable action to remedy your findings record in this column.
7. Select a responsible person for the action, using the drop down options.
8. Enter a suitable due date for the completion of the action.

Creating actions from a 5S audit
To convert 5S audit items into improvement actions:
1. Highlight an audit row that you want to convert to an action, by clicking on
the row’s edge for that item.

Printing a 5S summary report
Within a project, click on the ‘5S Ratings’ option from the ‘5S’ menu.
This report shows you the 5S Audit information you have recorded for the project
you are working on.
Print / export the findings of the 5S Audit as appropriate.

Spaghetti Diagrams
It is often useful to capture physical movements of products, material and staff when
reviewing business processes.
StreamLiner includes a formatted template for recording this type of ‘Spaghetti’
information.

Printing a Spaghetti Diagram template
Within a project, click on the ‘Template’ option from the ‘Spaghetti’ menu.
Print out as many copies as you require of this template; the project’s general
information is presented at the top of this sheet. Complete the spaghetti diagram as
follows:
1. Capture the date of the diagram, the name of the person doing the recording
and the page number (1 of 3, for example).
2. Sketch the working area where the process review is taking place. For each
movement during the process capture this on your sketch (possibly with a
different colour ink). If possible, link each movement to the process step being
recorded on the Process Analysis worksheet. Use the output from this exercise
with the CCC element of this software to convert your findings into
meaningful actions.

Documents
During the course of an improvement project it is vital to be able to quickly locate
specific documents (meeting minutes, business cases, drawings etc...).
This section of StreamLiner allows you to list and link these key documents, for quick
access when managing your improvement projects.

Reviewing document types
Within a project, click on the ‘Types’ option from the ‘Documents’ menu.
On this screen you can change the names of the different document types.
You can also add new document types (by adding them to the end of the list) if
additional types are required.

Adding / editing Documents
Within a project, click on the ‘Edit / New’ option from the ‘Documents’ menu.
To link your document(s) to the project:
1. Select an Employee from the drop down options.
2. Enter the date that you are linking the document.
3. Choose a document type from the drop down box.
4. Insert a hyperlink to the document (using CTRL+K).
5. Enter a short description of the document being linked.

Documents summary report
Within a project, click on the ‘Summary’ option from the ‘Documents’ menu.
This report shows you the documents you have linked to the project you are working
on.
Print / export the report as appropriate.

Meetings
No course of improvement happens without doing anything, and doing ‘stuff’ rarely
works well if you don’t manage the process.
This part of StreamLiner allows you to capture additional improvement actions
during your meetings, log your meetings and review meeting specific actions.

Meeting template
Within a project, click on the ‘Template’ option from the ‘Meetings’ menu.
Print out a meeting template for each review meeting you wish to conduct. Fill in the
template as follows:
1. Record the date of the meeting, the meeting leader’s name and page
reference (if applicable).
2. List the meeting attendees names across the top.

3. List the actions, one per row.
4. Define the due date for each action.
5. Record the ‘completion chain’ for each action (with at least the responsible
status identified for each action).
6. Summarise the meeting and its output.

Adding new meeting actions
Within a project, click on the ‘Edit / New’ option from the ‘Meetings’ menu.
To complete this form:
1. Enter the date of the meeting.
2. Choose the Meeting Leader’s name from the drop down selection.
3. List the other team members who attended the meeting.
4. Include a meeting summary.

Assigning meeting related actions
To assign the actions that arose from the meeting, highlight the meeting record that
you wish to update (or edit) and click on the ‘Assign Actions’ button.
Please note that you can add as many actions as you want when doing this. For
example, if your meeting generated seven different actions, then each action can be
logged and then managed in the usual way. This way you can capture every action
you need to during your improvement meetings and then let StreamLiner help you
to manage your way through all of the improvement actions that have been
identified.

Printing a meetings summary
Within a project, click on the ‘Summary’ option from the ‘Meetings’ menu.
This report shows a list of the project meetings held and includes the meeting’s
leader, team members and the summary.

Contact Information
Thank you again for your purchase of this software. We hope that you find it to be a
great asset in helping your business to manage, and accelerate, its improvement
activities.
If you need to drop us a line, with a technical issue that this guide does not cover,
please email us via support@quality-assurance-solutions.com.
All the best for your improvements,
Giles Johnston and Robert Broughton

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