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Mathematical Theory and Modeling                                                                          www.iiste.org
ISSN 2224-5804 (Paper)    ISSN 2225-0522 (Online)
Vol.2, No.8, 2012




Study of Average Losses Caused by Ill-Processing in a Production
 Line with Immediate Feedback and Multi Server Facility at Each
                                        of the Processing Units
                                Abhimanu Singh 1 * Prof. C. K. Datta2 Dr. S. R. Singh3
                              1. Faculty of Technology, University of Delhi, Delhi, India
                            2. PDM College of Engineering, Bahadurgarh, Haryana, India
                                             3. DN College, Meerut, India
                             *E-.mail address of corresponding author: asingh19669@yahoo.co.in

Abstract
In this paper, we have modeled a production line consisting of an arbitrary number of processing units arranged
in a series. Each of the processing units has multi-server facility. Arrivals at the first processing unit are
according to Poisson distribution and service times at each of the processing units are exponentially distributed.
At each of the processing units, the authors have taken into account immediate feedback and the rejection
possibility. Taking into account the stationary behavior of queues in series, the solution for infinite queuing space
have been found in the product form. Considering the processing cost at each of the processing units, the average
loss to the system due to rejection, caused by ill processing at various processing units, is obtained.
Keywords: Queuing Network, Processing Units, Production Line, Multi-Server, Immediate Feedback,
Stationary behavior.

1. Introduction
A production line is a sequence of a finite number of processing units arranged in a specific order. At each of the
processing units, service may be provided by one person or one machine that is called single- server facility, or it
can be provided by more than one persons or more than one machines that is called multi-server facility at the
respective processing unit. In this paper we have considered multi-server facility at each of the processing units.
At each of the processing units a specific type processing is performed i.e. at different processing units material
is processed differently. At a processing unit the processing times of different jobs or materials are independent
and are exponentially distributed around a certain value, called mean processing time. To estimate the required
measures, we represent a production line by a serial network of queues with multi- server facility at each of the
node.
      Several researches have been considered the queues in series having infinite queuing space before each
servicing unit. Specifically, Jackson had considered finite and infinite queuing space with phase type service
taking two queues in series. In [7] has found that the steady state distribution of queue length taking two queues
in the system, where each of the two non-serial servers is separately in service. O.P. Sharma [1973] studied the
stationary behavior of a finite space queuing model consisting of queues in series with multi-server service
facility at each node.
      In an production line the processing of raw material starts at the first processing unit. It is processed for a
certain time interval at the first processing unit and then it is transferred to the second processing unit for other
type of processing, if its processing is done correctly at the first processing unit. This sequence is followed til the
processing at the last processing unit is over.
     End of processing at each of the processing units give rise to the following three possibilities:
(a) Processing at a unit is done correctly and the job or material is transferred to the next processing unit for
     other type of processing.
(b) Processing at a unit is not done correctly but can be reprocessed once more at the same processing unit.
(c) Processing at a unit is neither done correctly nor it can be reprocessed at the same processing unit i.e. this
     job or material is lost, in this situation the job or material is rejected and put into the scrap.

2. Modeling
Let us consider an assembl line consisting of an arbitrary number(r) processing units arranged in a series in a
specific order. Each of the processing units has multi- server facility.



                                                          26
Mathematical Theory and Modeling                                                                            www.iiste.org
ISSN 2224-5804 (Paper)    ISSN 2225-0522 (Online)
Vol.2, No.8, 2012



Let λ = Mean arrival rate to the first processing unit from an infinite source, following Poisson’s rule.

µi = Mean service rate of an individual server at the                   i th processing unit having exponentially
distributed service times.
   = Number of servers at the          processing unit.

ni = Number of unprocessed jobs before the i th processing unit waiting for service,                 including one in

service, if any, at any time t.

pi , i +1 = Probability that the processing of a job or material at the i th processing unit is done correctly and it is

transferred to the   (i + 1) st processing unit.

pi ,i = Probability that the processing of a job or material at the i th processing unit is not done correctly but it
can be reprocessed once more, so, it is transferred to the same processing unit for processing once more.

pi ,o = Probability that the processing of a job or material at the i th processing unit is neither
done correctly nor it remains suitable for reprocessing.
Ci= Processing cost per unit at ith processing unit.
L = Average loss to the system due to rejection of items at various processing units.

P ( n1 , n2 ,...nr , t ) = Probability that there are n1 jobs for processing before the first processing unit, n2

jobs before the second processing unit, and so on, nr jobs before the r th processing              unit at time t, with

ni ≥ 0(1 ≤ i ≤ r ) and P (n1 , n2 ,...n r , t ) =0, if some ni <0 (because number of jobs cannot be negative).




The above production line can be represented by a serial network of queues in which each processing unit is
equivalent to a queue with the same number of similar servers and the same numbers of jobs waiting for service.
In the above serial network of queues, each queue has immediate feedback. To analyze this serial network of
queues firstly we remove the immediate feedback. After the removal of immediate feedback the above serial
network of queues is replaced by one as follows:




                                                           27
Mathematical Theory and Modeling                                                                                                                                        www.iiste.org
ISSN 2224-5804 (Paper)    ISSN 2225-0522 (Online)
Vol.2, No.8, 2012


                       Here µi =
                                      '
                                                µi (1− pi ,i ) , where µ i ' is the effective service at the i th processing unit after the
removal of the immediate feedback as given by J.Warland (1988). We define the respective probabilities as
follows

                 pio                                                        pii +1
qio =                    ,                           qii +1 =                                                                                                        (1)
              (1 − pii )                                                  (1 − pii )


3. Equations Governing the Queuing System
Under the steady state conditions, we have,

[λ + n µ       1
                        '
                        1   + n 2 µ 2 + ... + n r µ r' .P (n1 , n2 ,.....nr )
                                    '
                                                                               ]
                                                                                                    r
=             λ             P                 (n1 − 1, n2 n3 ,......nr )                       +   ∑ n µ .q  i
                                                                                                                 '
                                                                                                                 i   i ,i +1   .P(n1 , n2 ,....ni + 1, ni +1 − 1,........nr )      +
                                                                                                   i =1


    r

∑ n µ .q  i       i
                   '
                        i ,o   .P(n1 , n2 ,.....ni + 1.ni +1 ,....nr )                                                                                         (2)
i =1

Dividing the above steady state equation by the factor λ + µ1' + µ 2 + ..... + µ r' the above equation is
                                                                     '
                                                                                                                 [                                       ]
reduced to P.Q=P, where P is the row vector of the steady state probability matrix and Q is the stochastic
transition matrix.

4. Solution for Infinite Queuing System
Under the steady state conditions all the queues behave independently and thus the solution of steady state
equation in product form is given by
                                                              r
        P (n1 , n2 ,.......nr ) =                        ∏ (1 − ρ )ρ
                                                          i =1
                                                                               i   i
                                                                                    ni
                                                                                          ,                                                                       (3)        where


        ni ≥ 0(1 ≤ i ≤ r ) and ρ i < 1 (1 ≤ i ≤ r )
         If any ρ i (1 ≤ i ≤ r ) >1 then the stability is disturbed and the behavior of the system will not remain
stationary consequently solution will not remain valid
Here, we have

               λi
ρi =                  ,
              ni µi '
                                          i             pk −1, k
Where λ i = λ                         ∏ (1 − p
                                      k =1                                 )
                                                                               ,   p0, 0 = 0
                                                              k −1, k −1

Thus

               λ                i             p k −1,k
ρi =
              ni µ i
                            ∏ (1 − p ),
                               k =1
                                                                    With p0,1 = 1                                                                 (4)
                                                       k ,k


                                                 r
It can be seen that                             ∑ λ .q
                                                i =1
                                                          i       i ,o   + λ r .q r , f       =λ                                                   (5)


5. Evaluation of Average Loss


                                                                                                        28
Mathematical Theory and Modeling                                                                                                       www.iiste.org
ISSN 2224-5804 (Paper)    ISSN 2225-0522 (Online)
Vol.2, No.8, 2012


Let c1 be the processing cost at the first processing unit, c 2 the processing cost at the second processing unit


and so on … cr , the processing cost at the                         r th processing unit.
If an item is rejected just after its processing at the first processing unit is over, then it causes a loss c1 to the
system. If an item is rejected just after its processing at the second processing unit is over, then it causes a loss
(c1+c2 ) to the system. Thus, in general if an item is rejected just after its processing at the rth processing unit is
over, then it causes a loss (c1+c2+c3+…+cr ) to the system.
 L, the average loss per unit time to the system due to rejection of items just after the processing at various
processing units, due to ill-processing (processing of an item is neither done correctly nor it can be reprocessed)
is


            L= c1 λ q1, o + (c1 + c2 )            λ q1, 2 q2, o         +… + (c1 + c2 + ...cr )       λ q1, 2 q2,3 … qr −1, r qr , o
                      r
                 =   ∑ (c
                     i =1
                             1   + c2 + ...ci ) λ q1, 2 .q2,3...qi −1,i q i , o ,


                            With q0,1 = 1

             r

            ∑ (c           + c2 + ...ci ) λ
                                                        p1, 2          p 2,3             p i −1,i      p i ,o
        =                                                                      …                                 ,
                                                      1 − p1,1 1 − p 2 , 2           1 − p i −1,i −1 1 − pi ,i
                      1
            i =1


                       r                      i         p k −1,k    pi,o
             =λ      ∑(c1 +c2 +...ci ) ∏ 
                      i=1
                                         
                                                                    
                                            k =1  1 − p k −1, k −1  (
                                                                     . 1− p )                                          (6)
                                                                            i,i


        With p0,0 = 0, and                        p0,1 = 1


6. Conclusion
The work can be used to find the approximate loss in a manufacturing system and can be extended to make
decision policies.

7. Acknowledgements
Author is thankful to Siddhartha Sirohi, Assistant Professor, Delhi University, Delhi, and Achal Kaushik,
Assistant Professor, BPIT, Rohini, Delhi, for their continuous encouragement and support. I am thankful to
management of BPIT also, for providing research oriented environment in the institute.

8. Biography

                     Abhimanu Singh born on 4th may 1969, got his M.Sc. Degree in mathematics from       Ch.
                     Charan Singh University, Meerut, U. P., India, in 1996.
                       He started teaching Mathematics to B. Sc. Students in 1996. He has been teaching
                     Engineering Mathematics for the last fifteen years at Delhi Technological University
                     (formerly Delhi College of Engineering), Delhi, and GGSIP University, Delhi, affiliated
                     institutions. He has authored three books on Engineering Mathematics.
     1. Applied Mathematics-I, Delhi, Delhi, Ane books Pvt. Ltd., 2010.
     2. Engineering Mathematics-I, Delhi, Delhi, Ane books Pvt. Ltd., 2011.
     3. Applied Mathematics-II Delhi, Delhi, Ane books Pvt. Ltd., 2011.
His current area of research is modeling with applications of Queuing Theory.



                                                                                29
Mathematical Theory and Modeling                                                                    www.iiste.org
ISSN 2224-5804 (Paper)    ISSN 2225-0522 (Online)
Vol.2, No.8, 2012



References
1) T.L.Saaty, Elements of Queueing Theory, New York, McGraw-Hill, 1961, ch. 12, pp. 260.
2) U. Narayan Bhat, An Introduction to Queueing Theory, Birkhäuser Boston, 2008, ch. 7, pp 144-147.
3) D.Gross and C.M.Harris, Fundamentals of Queueing Theory, John-Wiley New York, 1985, ch. 4, pp.
    220-226
4) Guy L. Curry. Richard M. Feldman, Manufacturing System, Springer-Verlag Berlin Heidelberg, 2011, ch. 3,
    pp. 77-80.
5) Kishor.S.Trivedi., Probability & Statistics with Reliability, Queuing and Computer Science Applications.
    Wiley India (P.) Ltd., 4435/7, Ansari Road, Daryaganj, New Delhi, (2002), ch. 9, pp. 564
6) J. R. Jackson (1957), “Networks of waiting lines”, Oper. Res.,5, pp. 518-521.
    http://or.journal.informs.org/content/5/4/518.full.pdf
7) K.L.Arya (1972), Study of a Network of Serial and Non-serial Servers with Phase Type Service and Finite
    Queueing        Space,     Journal      of     Applied     Probability      [online]    9(1),     pp198-201.
    http://www.jstor.org/stable/3212649
8) O. P. Sharma (1973), A Model for Queues in Series. Journal of Applied Probability [Online] 10(3), pp.
    691-696.
    Available: http://www.jstor.org/stable/3212791
9) J. Walrand, An Introduction to Queueing Networks, Prentice Hall, Englewood Clifs, New Jersey, (1988),
    ch 4, pp. 160.
10) 10)     R. R. P. Jackson,( 1954) "Queueing Systems with Phase Type Service," Operations Research
    Quarterly, 5( 2), pp. 109-120.
11) Abhimanu Singh, (2012) “evaluation of measures of performance of a production line with immediate
    feedback and single server at each of the processing units”, International Journal of Physics and
    Mathematical Sciences ISSN: 2277-2111 (Online), 2(1), pp. 173-177,
    available:http://www.cibtech.org/jpms.htm




                                                      30
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Study of average losses caused by ill processing in a production line with immediate feedback and multi server facility at each of the processing units

  • 1. Mathematical Theory and Modeling www.iiste.org ISSN 2224-5804 (Paper) ISSN 2225-0522 (Online) Vol.2, No.8, 2012 Study of Average Losses Caused by Ill-Processing in a Production Line with Immediate Feedback and Multi Server Facility at Each of the Processing Units Abhimanu Singh 1 * Prof. C. K. Datta2 Dr. S. R. Singh3 1. Faculty of Technology, University of Delhi, Delhi, India 2. PDM College of Engineering, Bahadurgarh, Haryana, India 3. DN College, Meerut, India *E-.mail address of corresponding author: asingh19669@yahoo.co.in Abstract In this paper, we have modeled a production line consisting of an arbitrary number of processing units arranged in a series. Each of the processing units has multi-server facility. Arrivals at the first processing unit are according to Poisson distribution and service times at each of the processing units are exponentially distributed. At each of the processing units, the authors have taken into account immediate feedback and the rejection possibility. Taking into account the stationary behavior of queues in series, the solution for infinite queuing space have been found in the product form. Considering the processing cost at each of the processing units, the average loss to the system due to rejection, caused by ill processing at various processing units, is obtained. Keywords: Queuing Network, Processing Units, Production Line, Multi-Server, Immediate Feedback, Stationary behavior. 1. Introduction A production line is a sequence of a finite number of processing units arranged in a specific order. At each of the processing units, service may be provided by one person or one machine that is called single- server facility, or it can be provided by more than one persons or more than one machines that is called multi-server facility at the respective processing unit. In this paper we have considered multi-server facility at each of the processing units. At each of the processing units a specific type processing is performed i.e. at different processing units material is processed differently. At a processing unit the processing times of different jobs or materials are independent and are exponentially distributed around a certain value, called mean processing time. To estimate the required measures, we represent a production line by a serial network of queues with multi- server facility at each of the node. Several researches have been considered the queues in series having infinite queuing space before each servicing unit. Specifically, Jackson had considered finite and infinite queuing space with phase type service taking two queues in series. In [7] has found that the steady state distribution of queue length taking two queues in the system, where each of the two non-serial servers is separately in service. O.P. Sharma [1973] studied the stationary behavior of a finite space queuing model consisting of queues in series with multi-server service facility at each node. In an production line the processing of raw material starts at the first processing unit. It is processed for a certain time interval at the first processing unit and then it is transferred to the second processing unit for other type of processing, if its processing is done correctly at the first processing unit. This sequence is followed til the processing at the last processing unit is over. End of processing at each of the processing units give rise to the following three possibilities: (a) Processing at a unit is done correctly and the job or material is transferred to the next processing unit for other type of processing. (b) Processing at a unit is not done correctly but can be reprocessed once more at the same processing unit. (c) Processing at a unit is neither done correctly nor it can be reprocessed at the same processing unit i.e. this job or material is lost, in this situation the job or material is rejected and put into the scrap. 2. Modeling Let us consider an assembl line consisting of an arbitrary number(r) processing units arranged in a series in a specific order. Each of the processing units has multi- server facility. 26
  • 2. Mathematical Theory and Modeling www.iiste.org ISSN 2224-5804 (Paper) ISSN 2225-0522 (Online) Vol.2, No.8, 2012 Let λ = Mean arrival rate to the first processing unit from an infinite source, following Poisson’s rule. µi = Mean service rate of an individual server at the i th processing unit having exponentially distributed service times. = Number of servers at the processing unit. ni = Number of unprocessed jobs before the i th processing unit waiting for service, including one in service, if any, at any time t. pi , i +1 = Probability that the processing of a job or material at the i th processing unit is done correctly and it is transferred to the (i + 1) st processing unit. pi ,i = Probability that the processing of a job or material at the i th processing unit is not done correctly but it can be reprocessed once more, so, it is transferred to the same processing unit for processing once more. pi ,o = Probability that the processing of a job or material at the i th processing unit is neither done correctly nor it remains suitable for reprocessing. Ci= Processing cost per unit at ith processing unit. L = Average loss to the system due to rejection of items at various processing units. P ( n1 , n2 ,...nr , t ) = Probability that there are n1 jobs for processing before the first processing unit, n2 jobs before the second processing unit, and so on, nr jobs before the r th processing unit at time t, with ni ≥ 0(1 ≤ i ≤ r ) and P (n1 , n2 ,...n r , t ) =0, if some ni <0 (because number of jobs cannot be negative). The above production line can be represented by a serial network of queues in which each processing unit is equivalent to a queue with the same number of similar servers and the same numbers of jobs waiting for service. In the above serial network of queues, each queue has immediate feedback. To analyze this serial network of queues firstly we remove the immediate feedback. After the removal of immediate feedback the above serial network of queues is replaced by one as follows: 27
  • 3. Mathematical Theory and Modeling www.iiste.org ISSN 2224-5804 (Paper) ISSN 2225-0522 (Online) Vol.2, No.8, 2012 Here µi = ' µi (1− pi ,i ) , where µ i ' is the effective service at the i th processing unit after the removal of the immediate feedback as given by J.Warland (1988). We define the respective probabilities as follows pio pii +1 qio = , qii +1 = (1) (1 − pii ) (1 − pii ) 3. Equations Governing the Queuing System Under the steady state conditions, we have, [λ + n µ 1 ' 1 + n 2 µ 2 + ... + n r µ r' .P (n1 , n2 ,.....nr ) ' ] r = λ P (n1 − 1, n2 n3 ,......nr ) + ∑ n µ .q i ' i i ,i +1 .P(n1 , n2 ,....ni + 1, ni +1 − 1,........nr ) + i =1 r ∑ n µ .q i i ' i ,o .P(n1 , n2 ,.....ni + 1.ni +1 ,....nr ) (2) i =1 Dividing the above steady state equation by the factor λ + µ1' + µ 2 + ..... + µ r' the above equation is ' [ ] reduced to P.Q=P, where P is the row vector of the steady state probability matrix and Q is the stochastic transition matrix. 4. Solution for Infinite Queuing System Under the steady state conditions all the queues behave independently and thus the solution of steady state equation in product form is given by r P (n1 , n2 ,.......nr ) = ∏ (1 − ρ )ρ i =1 i i ni , (3) where ni ≥ 0(1 ≤ i ≤ r ) and ρ i < 1 (1 ≤ i ≤ r ) If any ρ i (1 ≤ i ≤ r ) >1 then the stability is disturbed and the behavior of the system will not remain stationary consequently solution will not remain valid Here, we have λi ρi = , ni µi ' i pk −1, k Where λ i = λ ∏ (1 − p k =1 ) , p0, 0 = 0 k −1, k −1 Thus λ i p k −1,k ρi = ni µ i ∏ (1 − p ), k =1 With p0,1 = 1 (4) k ,k r It can be seen that ∑ λ .q i =1 i i ,o + λ r .q r , f =λ (5) 5. Evaluation of Average Loss 28
  • 4. Mathematical Theory and Modeling www.iiste.org ISSN 2224-5804 (Paper) ISSN 2225-0522 (Online) Vol.2, No.8, 2012 Let c1 be the processing cost at the first processing unit, c 2 the processing cost at the second processing unit and so on … cr , the processing cost at the r th processing unit. If an item is rejected just after its processing at the first processing unit is over, then it causes a loss c1 to the system. If an item is rejected just after its processing at the second processing unit is over, then it causes a loss (c1+c2 ) to the system. Thus, in general if an item is rejected just after its processing at the rth processing unit is over, then it causes a loss (c1+c2+c3+…+cr ) to the system. L, the average loss per unit time to the system due to rejection of items just after the processing at various processing units, due to ill-processing (processing of an item is neither done correctly nor it can be reprocessed) is L= c1 λ q1, o + (c1 + c2 ) λ q1, 2 q2, o +… + (c1 + c2 + ...cr ) λ q1, 2 q2,3 … qr −1, r qr , o r = ∑ (c i =1 1 + c2 + ...ci ) λ q1, 2 .q2,3...qi −1,i q i , o , With q0,1 = 1 r ∑ (c + c2 + ...ci ) λ p1, 2 p 2,3 p i −1,i p i ,o = … , 1 − p1,1 1 − p 2 , 2 1 − p i −1,i −1 1 − pi ,i 1 i =1 r i  p k −1,k  pi,o =λ ∑(c1 +c2 +...ci ) ∏  i=1   k =1  1 − p k −1, k −1  (  . 1− p ) (6) i,i With p0,0 = 0, and p0,1 = 1 6. Conclusion The work can be used to find the approximate loss in a manufacturing system and can be extended to make decision policies. 7. Acknowledgements Author is thankful to Siddhartha Sirohi, Assistant Professor, Delhi University, Delhi, and Achal Kaushik, Assistant Professor, BPIT, Rohini, Delhi, for their continuous encouragement and support. I am thankful to management of BPIT also, for providing research oriented environment in the institute. 8. Biography Abhimanu Singh born on 4th may 1969, got his M.Sc. Degree in mathematics from Ch. Charan Singh University, Meerut, U. P., India, in 1996. He started teaching Mathematics to B. Sc. Students in 1996. He has been teaching Engineering Mathematics for the last fifteen years at Delhi Technological University (formerly Delhi College of Engineering), Delhi, and GGSIP University, Delhi, affiliated institutions. He has authored three books on Engineering Mathematics. 1. Applied Mathematics-I, Delhi, Delhi, Ane books Pvt. Ltd., 2010. 2. Engineering Mathematics-I, Delhi, Delhi, Ane books Pvt. Ltd., 2011. 3. Applied Mathematics-II Delhi, Delhi, Ane books Pvt. Ltd., 2011. His current area of research is modeling with applications of Queuing Theory. 29
  • 5. Mathematical Theory and Modeling www.iiste.org ISSN 2224-5804 (Paper) ISSN 2225-0522 (Online) Vol.2, No.8, 2012 References 1) T.L.Saaty, Elements of Queueing Theory, New York, McGraw-Hill, 1961, ch. 12, pp. 260. 2) U. Narayan Bhat, An Introduction to Queueing Theory, Birkhäuser Boston, 2008, ch. 7, pp 144-147. 3) D.Gross and C.M.Harris, Fundamentals of Queueing Theory, John-Wiley New York, 1985, ch. 4, pp. 220-226 4) Guy L. Curry. Richard M. Feldman, Manufacturing System, Springer-Verlag Berlin Heidelberg, 2011, ch. 3, pp. 77-80. 5) Kishor.S.Trivedi., Probability & Statistics with Reliability, Queuing and Computer Science Applications. Wiley India (P.) Ltd., 4435/7, Ansari Road, Daryaganj, New Delhi, (2002), ch. 9, pp. 564 6) J. R. Jackson (1957), “Networks of waiting lines”, Oper. Res.,5, pp. 518-521. http://or.journal.informs.org/content/5/4/518.full.pdf 7) K.L.Arya (1972), Study of a Network of Serial and Non-serial Servers with Phase Type Service and Finite Queueing Space, Journal of Applied Probability [online] 9(1), pp198-201. http://www.jstor.org/stable/3212649 8) O. P. Sharma (1973), A Model for Queues in Series. Journal of Applied Probability [Online] 10(3), pp. 691-696. Available: http://www.jstor.org/stable/3212791 9) J. Walrand, An Introduction to Queueing Networks, Prentice Hall, Englewood Clifs, New Jersey, (1988), ch 4, pp. 160. 10) 10) R. R. P. Jackson,( 1954) "Queueing Systems with Phase Type Service," Operations Research Quarterly, 5( 2), pp. 109-120. 11) Abhimanu Singh, (2012) “evaluation of measures of performance of a production line with immediate feedback and single server at each of the processing units”, International Journal of Physics and Mathematical Sciences ISSN: 2277-2111 (Online), 2(1), pp. 173-177, available:http://www.cibtech.org/jpms.htm 30
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