Success Factors – Soft Skills v2
- 1. Success Factors: Soft Skills Dmitriy Scherbina Senior Project Manager @ Talkable
- 2. Soft Skills vs Hard Skills Soft skills is the cluster of personality traits, social graces, communication, language, personal habits, interpersonal skills, managing people, leadership, etc. that characterize relationships with other people. Soft skills contrast to hard skills, which are generally easily quantifiable and measurable (e.g. software knowledge, basic plumbing skills) – Wikipedia
- 3. Soft Skills Verbal Communication, Body Language, Physical Communication, Writing, Storytelling, Visual Communication, Humor, Quick-wittedness, Listening, Presentation Skills, Public Speaking, Interviewing, Team Building, Strategic Planning, Coaching, Mentoring, Delegation, Dispute Resolution, Diplomacy, Giving Feedback, Managing Difficult Conversations, Decision Making, Performance Management, Supervising, Managing, Manager Management, Talent Management, Managing Remote Teams, Managing Virtual Teams, Crisis Management, Facilitation, Selling, Inspiring, Persuasion, Negotiation, Motivating, Collaborating, Networking, Interpersonal Relationships, Dealing with Difficult People, Conflict Resolution, Personal Branding, Office Politics, Emotional Intelligence, Self Awareness, Emotion Management, Stress Management, Tolerance of Change and Uncertainty, Taking Criticism, Self Confidence, Adaptability, Resilience, Assertiveness, Competitiveness, Self Leadership, Self Assessment, Work-Life Balance, Friendliness, Enthusiasm, Empathy, Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense, Artistic Sense, Organization, Planning, Scheduling, Time Management, Meeting Management, Technology Savvy, Technology Trend Awareness, Business Trend Awareness, Research, Business Etiquette, Business Ethics, Diversity Awareness, Disability Awareness, Intercultural Competence, Training, Train the Trainer, Process Improvement, Knowledge Management, Writing Reports and Proposals, Customer Service, Entrepreneurial Thinking
- 4. Communication Text • Voice&Tone • Posture&Gestures 7% 55% 38%
- 5. 5 Soft Skills by Daniel Goleman
- 8. Social skill
- 9. Empathy
- 11. 7 habits of highly effective people 1. Be Proactive 2. Begin with the End in Mind 3. Put First Things First 4. Think Win-Win 5. Seek First to Understand, Then to be Understood 6. Synergize 7. Sharpen the Saw
- 12. Personal Development: First Steps 1. Accept your fears 2. Be proactive 3. Read, listen, watch 4. Communicate with smart people 5. Travel
- 13. English 1. Business language, 50% of content is in English, etc 2. Career opportunities 3. Ease of communication 4. Relocation opportunities 5. Authentic form of information
- 14. Great Books 1. The power of now – Eckhart Tolle 2. 7 habits of highly effective people – Stephen Covey 3. Just listen – Mark Goulston
- 15. Thank you!