Soft skills
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The document discusses the importance and types of soft skills, which include social skills, emotional intelligence, and character traits essential for career success. It contrasts soft skills with hard skills, highlighting that while hard skills are teachable and measurable, soft skills are more intangible and develop through social and family influences. Additionally, it outlines the factors that affect soft skill development, including biological, family, cultural, and situational elements.
Soft skills
- 1. SOFT SKILLS
- 2. MEANING Social skills Communication skills Character traits Attitudes Career attributes Social intelligence and Emotional intelligence
- 3. TYPES Internal soft skills Self-confidence, self-awareness, self compassion, accepting criticism, critical thinking/problem solving, flexibility, perseverance, emotional management, perceptiveness and growth mindset. External soft skills Collaborative teamwork, effective communication, self promotion, managing conflicts, adaptability, networking, influence, negotiation and expectation management.
- 4. NEED To have success in one’s profession To excel in the work place and to stand out in a crowd of regular job seekers with ordinary skills and talent. To be a good employee Socially acceptable profile and skills are needed to become a good employee.
- 5. NEED • For the success of an organisation To deals with customers and to have face to face interaction the organisation trains the employees to use soft skills. • For the success of business Soft skills helps a business man to convey his idea to the mass more clearly and effectively.
- 6. ATTRIBUTES Interpersonal Skills Team Working Negotiation Skills Communication Skills Time Management Stress Management Multitasking Decision Making Body Language Adaptability
- 7. Hard Skills Examples of hard skills: • Proficiency in a foreign language • A degree or certificate • Typing speed • Machine operation • Computer programming
- 8. Soft Skills Examples of soft skills: • Communication • Flexibility • Leadership • Motivation • Patience • Persuasion • Problem Solving Abilities • Teamwork • Time Management • Work Ethic
- 9. SOFT SKILLS Vs HARD SKILLSBase Hard Skills Soft Skills Contents Technical and job related skills. People skills, non-technical, intangible, personality specific skills. Complement It cannot be replaced with soft skills Soft skills complement hard skills. Nature Hard skills can be taught It cannot be taught can be developed through training Lack of skill Generally workers have hard skills Many potential job seekers lack the soft skills that a company needs Specific Hard skills are specific Soft skills are not specific Ability to teach Hard skills are teachable abilities Soft skills are not teachable abilities Tangibility Hard skills are tangible Soft skills are less tangible Measurable It is easily measurable It is not easily measurable
- 10. IMPORTANCE – It plays an important role for the success of personal and professional life – It helps to excel in the workplace i.e., soft skills helps to separate from the crowd of co-workers. – If a person has socially accepted profile and skills, then he became a good employee. These can be achieved through soft skills.
- 11. ACQUISITION Team Player Writing Down the Best and Worst Traits Managing Time Getting Feedback Giving Feedback Live Consciously
- 13. 1.Biological Factors a. Heredity Transmission of the qualities from ancestor to descendant through a mechanism in the chromosomes of germ cells. To certain physical, mental and emotional states. It plays an important role in the soft skill development.
- 14. b. Brain Left Hemisphere Right Hemisphere Speech Emotional Logical Holistic Linear Spiritual Sequential Recognition Dominant Musical Active Creative Intellectual control
- 15. c. Physical Features – A person’s physical features have some influence on his personality. Example - A child’s physical characteristics may be related to his approach to the social environment.
- 16. 2.Family and Social Factors o Family is the first proximate society for individual. o Person learns many things from social settings. o Family gives the identification of individual o These groups have their impact through a. Socialisation and b. Identification.
- 17. a.Socialisation Socialization starts with the initial contact between a mother and her new infant. After infancy, other members of the immediate family – father, brothers, sisters and close relatives or friends, then the social group – peers, school friends and members of the work group, play influential roles.
- 18. b. Identification • It occurs when a person tries to identify himself with some person whom he feels ideal in the family. Generally a child in the family tries to behave like his father or mothers. • Family and social factors include – Home environment – Family members – Social groups
- 19. 1.Home Environment Children in a cold, unstimulating home are generally, emotionally, maladjusted. Children in a warm, loving and stimulating environment will have good habits and be kind. 2. Family Members Parents and siblings also contribute to personality. 3. Social Groups A person is exposed to agencies outside the home. Example – school, friendship and other work group. Social groups influence personality. Similarly socio- economic factors affect soft skills.
- 20. 3.Cultural Factors Cultural values and practices are easily learnt by individual. Person observes and practices the cultural values, beliefs and norms transmitted and being practised by their seniors, family members, relatives and society members. These personality traits are more permanent and reflected in the work environment. Thus, managers are more interested to study the culture of individual before making decisions.
- 21. - Japanese people are encouraged to work in team as they have the strong family culture. - American people wish to work individually, are more aggressive and believe in individual competition. The culture in which one lives always involves: • Traditional practices • Norms • Customs • Procedures • Rules and regulations • Precedents • Values
- 22. IV. Situational Factors o Situation determines action, because of change in situation; a person’s soft skills also change. o Human soft skills are also influenced by situational factors. o The effect of environment is quite strong. o An individual's soft skills, while generally stable and consistent, do change in different situations.