Building trust
- 1. Building Trust Critical for Adults Too
- 3. Touchy-feely A magic wand For the faint of heart What this session is NOT:
- 4. Learning Intentions Gain an understanding of what trust is Have a knowledge of why trust is crucial within the workplace Determine methods for busting and building trust
- 5. Success Criteria By the end of this session you will ◦ Have reflected upon how trustworthy you are ◦ Have reflected upon the levels of trust that exist in your workplace ◦ Begin to form some next steps for fostering an environment of trust within your setting
- 8. Trust is a confident belief in someone or something. It is the confident belief in an entity: ◦ To do what is right ◦ To deliver what is promised ◦ To be the same every time, whatever the circumstances
- 9. Tangible Measurable Learnable Practiced Essential An activator or accelerator TRUST is:
- 10. SELF Relationship Organizational Market Societal Waves of Trust
- 11. You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver DO PEOPLE BELIEVE IN YOU?
- 12. “Without trust, influence diminishes” -Vanessa Hall “To be trusted is a greater compliment than being loved” –George MacDonald
- 16. FEAR
- 18. Individualism
- 20. Trust BUSTERS
- 22. Partner A Brainstorm Trust Busters Partner B Brainstorm Trust Builders Upon signal, partner A shares a buster from list and partner B selects a builder to counteract it Trust Busters, Trust Builders
- 23. How to build it
- 29. 4. Create a safe place to fail
- 32. 7. THINK!
- 33. 8. Develop a Mid to Long Term Mindset
- 35. The TRUST Equation Trustworthiness = Credibility + Reliability + Intimacy Self-orientation Credibility relates to our words and is revealed in our credentials and honesty Reliability relates to our actions and is revealed by keeping our promises Intimacy relates to our emotions; people feel safe talking about difficult agendas Self-orientation relates to our caring and is revealed in our focus (us or them?) © The Trusted Advisor (Maister, Green and Galford, Free Press, 2000)
- 37. The best time to plant a tree is 20 years ago. The second best time is today. - A Chinese Proverb
- 38. Kick-starting a culture of trust 1. Identify and involve key individuals 2. Generate a framework for creating informed adults 3. COMMUNICATE 4. Measure progress - Celebrate successes and failures
- 39. Sir Michael Barber: System Transformation 1. Set standards 2. Use good data to drive decision making 3. Build professional capacity
- 40. Remember… Trust doesn’t happen by accident – it is planned and tended to Trust is informed and supportive, but not blind
- 41. The Workplace Trust Assessment 1. Credibility – are communications in your workplace carried out with integrity and consistency?
- 42. 2. Respect – Are employees involved in relevant decisions? Is professional development supported and appreciated?
- 43. 3. Fairness – Does everyone receive balanced treatment?
- 44. 4. Pride – Do employees take pride in individual and GROUP contributions? 5. Camaraderie – Is there a sense of family or team?
- 45. KNOW THY IMPACT!
- 47. You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver. DO PEOPLE BELIEVE IN YOU?