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CASE	
  STUDY

Trust	
  Building	
  in	
  Teams




                      STEP	
  CONSULTING
Introduc3on

                                    • Trainees:
                                        A	
  car/truck	
  company’s	
  product	
  team

                                    • Focus	
  Areas:
                                        Interdependency	
  and	
  trust	
  building	
  

                                    • Expected	
  Outcomes:
                                        	
  	
  Collabora?on
                                        	
  	
  Common	
  vision	
  and	
  goals




hBp://www.flickr.com/photos/dalee/908535267/
Program	
  Objec3ves

                                    • Increase	
  bonding	
  and	
  interac?on	
  between	
  team	
  
                                        members	
  for	
  beBer	
  performance	
  at	
  workplace

                                    • Build	
  close	
  rapport	
  and	
  trust	
  amongst	
  colleagues	
  
                                        and	
  create	
  a	
  founda?on	
  for	
  cross	
  func?onal	
  
                                        interdependence

                                    • Realize	
  the	
  importance	
  of	
  stepping	
  out	
  of	
  comfort	
  
                                        zones	
  for	
  individual	
  and	
  organiza?onal	
  goals	
  

                                    • Create	
  a	
  collabora?ve	
  mindset	
  and	
  a	
  sense	
  of	
  
                                        belongingness	
  amongst	
  the	
  par?cipants	
  by	
  
                                        understanding	
  the	
  need	
  for	
  collabora?on	
  and	
  
                                        interdependence



hBp://www.flickr.com/photos/jdhancock/3848170278/
Our	
  Approach

                            In	
  order	
  to	
  influence	
  the	
  behavior	
  of	
  an	
  individual	
  we	
  
Embedded	
  in	
            need	
  to	
  challenge	
  their	
  beliefs.
Human	
  Mind
                            Our	
  outbound	
  methodology:

                            • Helps	
  par?cipants	
  explore	
  their	
  behavioral	
  
                               paBerns	
  and	
  reac?ons	
  to	
  various	
  situa?ons	
  

                            • Assesses	
  the	
  conduciveness	
  of	
  their	
  iden?fied	
  
                               behavioral	
  aBributes	
  or	
  traits	
  in	
  a	
  given	
  situa?on	
  

                            • Provides	
  opportuni?es	
  to	
  iden?fy	
  and	
  challenge	
  
                               the	
  beliefs	
  guiding	
  their	
  	
  behavior
Program	
  Structure

The	
  par?cipants	
  will	
  be	
  placed	
  
out	
  of	
  their	
  comfort	
  zones	
  and	
  
they	
  will	
  accomplish	
  the	
                 Our	
  skilled	
  and	
  experienced	
  trainers	
  facilitate	
  par3cipants’	
  
course	
  objec?ves	
  by	
  doing	
  and	
         learning	
  in	
  a	
  physically,	
  intellectually	
  and	
  emo3onally	
  safe	
  
reviewing	
  their	
  experiences.                  environment	
  for	
  the	
  par3cipants	
  to:
The	
  Program	
  uses	
  an	
  
adventure-­‐oriented	
  “learning	
  
by	
  doing”	
  approach	
  through	
               • Be	
  fully	
  immersed	
  in	
  the	
  ac3vi3es	
  
the	
  use	
  of	
  interac?ve	
  &	
  
Experien?al	
  Methodologies	
  
like	
  Adventure	
  Based	
  Learning,	
           • Understand	
  self	
  and	
  others
Ac?vi?es,	
  Games	
  &	
  
Simula?ons	
  .                                     • Try	
  out	
  and	
  explore	
  new	
  roles	
  and	
  behavior
                                                    • Share	
  and	
  discuss	
  the	
  experience	
  	
  
                                                    • Transfer	
  the	
  experience	
  to	
  the	
  workplace
                                                    • Create	
  an	
  agenda	
  for	
  future	
  ac3on
Our	
  Approach


      WIN	
  WIN	
  MODE	
                  BUILDING	
  &	
                        ESSENTIAL	
  ELEMENTS	
                 EXPERIENCING	
  TEAM	
  
      FUNCTIONING                        MAINTAINING	
  TRUST                     OF	
  CROSS	
  FUNCTIONAL	
                   SYNERGY
                                                                                    INTERDEPENDENCE



Associa?on	
  of	
  overall	
          Ini?a?ng,	
  building	
  &	
              Importance	
  of	
                       Concern	
  for	
  team	
  goals
success	
  with	
  co-­‐opera?on	
     maintaining	
  trust	
  within	
  &	
     Communica?on	
  for	
  collec?ve	
  
&	
  communica?on                      across	
  teams                           goal	
  achievement                      Interdependence	
  &	
  
                                                                                                                          Collabora?on
Achieving	
  Win-­‐Win	
               Taking	
  responsibility	
  for	
         Interpersonal	
  sensi?vity
situa?ons                              each	
  other                                                                      Working	
  in	
  High	
  
                                                                                 Individual	
  Contribu?on	
  for	
       Performing	
  Teams
Gaining	
  an	
  organiza?onal	
                                                 Enhanced	
  output	
  as	
  a	
  group
perspec?ve
Results	
  &	
  Feedback

It	
  was	
  a	
  well	
  managed	
  training	
  
programme.	
  Every	
  game	
  &	
  ac?vity	
            “It	
  was	
  a	
  great	
  experience	
  
had	
  it’s	
  own	
  importance;	
  every	
           through	
  the	
  different	
  types	
  of	
  
program	
  was	
  related	
  with	
  spirit	
  &	
      games.	
  Also	
  involvement	
  of	
  
teamwork.	
                                               people	
  was	
  very	
  useful.”	
  
                   Sa3sfac3on	
  Ra3ng
Step	
  Advantage

                  Focused	
  on	
  behavioral	
  development	
  in	
  groups	
  and	
  individuals


             Specialize	
  in	
  customized	
  experience	
  to	
  suit	
  organiza?onal	
  challenges


 Diverse	
  team	
  of	
  HR	
  specialists,	
  Process	
  Facilitators,	
  OD	
  specialists,	
  psychologists,	
  game	
  
                                      designers	
  &	
  adventure	
  enthusiasts

                     Interven?ons	
  across	
  all	
  levels	
  of	
  the	
  management	
  
     (workers-­‐execu?ves-­‐management-­‐top	
  team)	
  and	
  across	
  the	
  en?re	
  organiza?on

      In-­‐house	
  capability	
  to	
  provide	
  end-­‐to-­‐end	
  solu?ons	
  for	
  outbound	
  development	
  
                                         interven?ons	
  across	
  the	
  country


                                  Interna?onal	
  standard	
  safety	
  measures


 Ongoing	
  research	
  in	
  experien?al	
  games	
  &	
  ac?vi?es	
  and	
  their	
  customiza?on	
  to	
  enable	
  
                stronger	
  learnings	
  (validated	
  by	
  professors	
  in	
  the	
  OB	
  area)
Step	
  Consul?ng	
  Pvt.	
  Ltd.
                           011	
  –	
  41023030-­‐34
                    hBp://www.stepconsul?ng.org/
                 hBp://StepConstul?ngIndia.tumblr.com/
                           @Step_Consul?ng
                                   	
  LinkedIn
                                  Facebook
hBp://www.flickr.com/photos/vagawi/3155400274

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Trust Building in Teams - Case Study

  • 1. CASE  STUDY Trust  Building  in  Teams STEP  CONSULTING
  • 2. Introduc3on • Trainees: A  car/truck  company’s  product  team • Focus  Areas: Interdependency  and  trust  building   • Expected  Outcomes:    Collabora?on    Common  vision  and  goals hBp://www.flickr.com/photos/dalee/908535267/
  • 3. Program  Objec3ves • Increase  bonding  and  interac?on  between  team   members  for  beBer  performance  at  workplace • Build  close  rapport  and  trust  amongst  colleagues   and  create  a  founda?on  for  cross  func?onal   interdependence • Realize  the  importance  of  stepping  out  of  comfort   zones  for  individual  and  organiza?onal  goals   • Create  a  collabora?ve  mindset  and  a  sense  of   belongingness  amongst  the  par?cipants  by   understanding  the  need  for  collabora?on  and   interdependence hBp://www.flickr.com/photos/jdhancock/3848170278/
  • 4. Our  Approach In  order  to  influence  the  behavior  of  an  individual  we   Embedded  in   need  to  challenge  their  beliefs. Human  Mind Our  outbound  methodology: • Helps  par?cipants  explore  their  behavioral   paBerns  and  reac?ons  to  various  situa?ons   • Assesses  the  conduciveness  of  their  iden?fied   behavioral  aBributes  or  traits  in  a  given  situa?on   • Provides  opportuni?es  to  iden?fy  and  challenge   the  beliefs  guiding  their    behavior
  • 5. Program  Structure The  par?cipants  will  be  placed   out  of  their  comfort  zones  and   they  will  accomplish  the   Our  skilled  and  experienced  trainers  facilitate  par3cipants’   course  objec?ves  by  doing  and   learning  in  a  physically,  intellectually  and  emo3onally  safe   reviewing  their  experiences. environment  for  the  par3cipants  to: The  Program  uses  an   adventure-­‐oriented  “learning   by  doing”  approach  through   • Be  fully  immersed  in  the  ac3vi3es   the  use  of  interac?ve  &   Experien?al  Methodologies   like  Adventure  Based  Learning,   • Understand  self  and  others Ac?vi?es,  Games  &   Simula?ons  . • Try  out  and  explore  new  roles  and  behavior • Share  and  discuss  the  experience     • Transfer  the  experience  to  the  workplace • Create  an  agenda  for  future  ac3on
  • 6. Our  Approach WIN  WIN  MODE   BUILDING  &   ESSENTIAL  ELEMENTS   EXPERIENCING  TEAM   FUNCTIONING MAINTAINING  TRUST OF  CROSS  FUNCTIONAL   SYNERGY INTERDEPENDENCE Associa?on  of  overall   Ini?a?ng,  building  &   Importance  of   Concern  for  team  goals success  with  co-­‐opera?on   maintaining  trust  within  &   Communica?on  for  collec?ve   &  communica?on across  teams goal  achievement Interdependence  &   Collabora?on Achieving  Win-­‐Win   Taking  responsibility  for   Interpersonal  sensi?vity situa?ons each  other Working  in  High   Individual  Contribu?on  for   Performing  Teams Gaining  an  organiza?onal   Enhanced  output  as  a  group perspec?ve
  • 7. Results  &  Feedback It  was  a  well  managed  training   programme.  Every  game  &  ac?vity   “It  was  a  great  experience   had  it’s  own  importance;  every   through  the  different  types  of   program  was  related  with  spirit  &   games.  Also  involvement  of   teamwork.   people  was  very  useful.”   Sa3sfac3on  Ra3ng
  • 8. Step  Advantage Focused  on  behavioral  development  in  groups  and  individuals Specialize  in  customized  experience  to  suit  organiza?onal  challenges Diverse  team  of  HR  specialists,  Process  Facilitators,  OD  specialists,  psychologists,  game   designers  &  adventure  enthusiasts Interven?ons  across  all  levels  of  the  management   (workers-­‐execu?ves-­‐management-­‐top  team)  and  across  the  en?re  organiza?on In-­‐house  capability  to  provide  end-­‐to-­‐end  solu?ons  for  outbound  development   interven?ons  across  the  country Interna?onal  standard  safety  measures Ongoing  research  in  experien?al  games  &  ac?vi?es  and  their  customiza?on  to  enable   stronger  learnings  (validated  by  professors  in  the  OB  area)
  • 9. Step  Consul?ng  Pvt.  Ltd. 011  –  41023030-­‐34 hBp://www.stepconsul?ng.org/ hBp://StepConstul?ngIndia.tumblr.com/ @Step_Consul?ng  LinkedIn Facebook hBp://www.flickr.com/photos/vagawi/3155400274