Sudhan MBB Resume
- 1. R. Sudhan Kumar Mobile: - +91 9940233370 Land line: 044 2486 5218 E-mail: - sudhankumar@gmail.com PROFILE SUMMARY Senior level Master Black Belt in the Designation of Dy.Divisional Manager, recognized for developing and delivering cross organizational solutions utilizing Six Sigma and Continuous improvement methodology. Success in understanding and negotiating deliverables, formulating innovative plans, and assembling resources. A leader focused in driving results to the benefit of Customers and partner organizations. Skilled in Black Belt Coaching and Mentoring, Quality and Process Development, Managing Professional Staff, Project Methodology, Project Tracking and Reporting and Process Excellence.Thorough understanding and internalization of 6 Sigma, Quality and Lean Principles, Extensive Project and change management experience. QUALIFICATIONS • Master Black Belt, 6 Sigma at Caterpillar University, Peoria, Illinois, United States • Black Belt, 6 Sigma, Caterpillar, India • Full time MBA in Marketing & Systems from Thiagarajar School of Management, Madurai • BE – Mechanical Engineering from Madurai Kamaraj University CAREER SUMMARY TOTAL PROFESSIONAL EXPERIENCE: 9 YEARS Position Designation Organization Key Responsibilities Period Master Black Belt/ Black Belt Supervisor Dy. Divisional Manager Gmmco Limited Leading a Team of Black belts, Teaching, Coaching, Mentoring , 6 Sigma / CPS Lean Projects Feb 2011- Till date Black Belt Senior Manager Gmmco Limited 6 Sigma / CPS Projects/ Continuous Improvement Projects Dec 2009- Feb 2011 Manager/ Dy.Manager Manager/ Dy.Manager Gmmco Limited Product Management/ CRM June 2006- Dec 2009
- 2. EMPLOYMENT HISTORY Gmmco Limited is a C K Birla Group company engaged in the sale and support of Caterpillar construction and mining equipment as well as engine power systems for over four decades now with a business volume of over US$ 400 million with more than 120 establishments and 2500 employees. Feb 2011- Till date Dy. Divisional Manager- Master Black Belt- 6 Sigma & CPS Lean Responsibilities: • Leading a Team of 7 Black Belts to successfully do 6 Sigma/CPS-Lean projects and execute across the Organization • Identify Strategically important Projects across the Organization and delivery of “Business critical “ 6 Sigma /CPS projects to bring improvements • Deployment of Caterpillar Production System (CPS)- Lean principles and PQVC metrics across the Organization • Coaching and Mentoring Black Belts and Green Belts in 6 Sigma/ CPS Principles • Self Projects which are of high priority and strategic importance to the Organization • Convener of Safety and Waste elimination committees • Assisting Human Resources (HRD) in Productivity Improvements, Implementing SOPs and framing Policies Key Achievements: • Coached and Managed Black Belts in 80+ Projects over 4 years ( including 6 Sigma/RIW projects) • Won Four consecutive Asia Pacific 6 Sigma /CPS Awards for various Projects as briefed below
- 3. S.No Asia Pacific Award Project Project Brief 1 Silver Improve Customer Loyalty through CVS IP • Project aimed to improve Customer loyalty from a score of 6.2 to 9. • 422 Repeat orders from loyal customers worth INR 80 mn 2 Operational Excellence Integrated Approach to Customer engagement in EPD • Project resulted in 25% growth I Product Support Revenue • USD 80000 additional revenue from Out Of Focus Customers 3 Gold Excellence in Service Training to drive High Customer Engagement • Project resulted in a great improvement of Skills of Service Technicians bringing 22% growth in Service revenue and high Customer Satisfaction. • Highest Award from Caterpillar in Gmmco’s history 4 Customer Experience Drive BHL PS growth and Customer Engagement through Process & Technology • Several Key initiatives through the Project resulted in 44% Growth in Parts Revenue and 239% growth in Service Revenue of Back Hoe Loader machine • Conducted 6 Sigma/ CPS awareness trainings for over 400 employees • Conducted 15 Courier Simulations to give Hands on Experience in 6 Sigma DMAIC approach to employees • Providing Training and Project consulting to United Tractors Equipments, Sri lanka • Certified 240 employees as 6 Sigma Yellow Belts • Managing 4 Continuous Improvement Boards across the Organization to improve PQVC metrics • Implemented several new systems like GATS-APP, COTMS,GENIE,ETMS in Gmmco
- 4. Dec 2009- Feb 2011 Manager-Black Belt-6 Sigma & CPS Lean Responsibilities • Execute 6 Sigma / CPS projects of top priorities • Communication of 6 Sigma activities to employees • Coach Project Green Belts in DMAIC approach Key Projects: • Reduce Service Response time for BHL machines Project aimed to reduce Service Response time for Back Hoe loader Customers from 6 hours to 4 hours. Benefits: Several initiatives like Manpower reallocation, stock improvement were done to reduce the time for less than 3 hours in 95% of the cases. • Sales coverage in SBU East Sales Coverage is not to the expected levels, sales enquiries generated are low and therefore the numbers of Orders finalized are getting reduced. Leading to lower Sales and shipments. Project was taken to improve the Sales coverage and identify the elements leading to lower sales coverage and fix the problem. Benefits: Participation Rate has increased from 11% in June’10 to 43% in Sep’10 and PINS from 5% in June’10 to 13.5% in Sep’10. • Inventory Reduction For 320D Hex Project Description: - Develop and implement effective ways for improving GMMCO PINS in 20T HEX Segment. Significantly reduce inventory of 20T excavators at Port to facilitate sustainable and profitable growth for GMMCO. Financial Benefits: - Reduction in Inventory from 86 to 27, Growth in PINS from 7% to 12%. • Expense Reduction in Gmmco Project Description: - Project aimed at reducing various operational expenses in Gmmco by 10% Benefits: Expenses related to 4 Key areas like Communication, Transportation, Energy and Travel were analyzed and benefits to the tune of INR 1 crore being realized
- 5. Jun 2006-Dec 2009 Manager/Dy.Manager- Product Management • MS Dynamics CRM Process consultant for our organization and played a key role in Implementation. • Involved closely with Management Information systems for timely inputs on Business Trends, Sales Growth, Competitor Information, Product Support, Inventory and After Sales market • Identifying and resolving issues with respect to product support services to have ultimate customer satisfaction • Liaison with Caterpillar Singapore and Caterpillar India with regard to Pricing, SPAR, Demand forecasting, and Logistics for Equipment’s. Logistics operation includes • HSS, IN BOND Sale and AI Billings for imported machines • Stock and Sale, E1 Sales & Direct Billing for indigenous machines • Provide Techno Commercial Support for Field Sales Force/Branches on a day to day basis • Pricing and Configuring of machine in DBS (Dealer Business System) as per the customer requirement from the various options available with Caterpillar. • Identifying the key functional areas for business development. • Involved closely with Management Information systems for timely inputs on Business Trends, Sales Growth, Competitor Information, Product Support, Inventory and After Sales market • Meeting corporate customers in bulk deals. • Sales Monitoring & Reporting in a systematic format to Management • Liaison with Regional, Branch Heads & Sales Engineers for pursuing Workable LC issues & timely follow-up to target Vessels for Equipments. OTHER CREDENTIALS • Recognized as CEO Circle member of Gmmco • Completed Harvard Manage Mentor certification • Certificate of Achievement from Dale Carnegie on High Impact Communications • Certified counselor by SAGA consulting
- 6. • Undergone various trainings like DLMS for Sales Managers, MAPS for Sales Managers, MWAF for Sales Managers., Sales Managers training by Livon • Business Foundation Skills Certification from Management Development Institute, Gurgaon PERSONAL DETAILS: Date of Birth: 21-Apr-1982 Marital Status: Married Nationality: Indian Passport Details: Passport No Passport Valid till Visa Type Visa Valid till Place of Issue Z2605691 Apr-2023 US- B1/B2 Apr-2021 Chennai, India Reference: Available on Request