SugarCRM Integration with IBM Domino and SmartCloud
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The document discusses the collaboration between IBM SmartCloud and SugarCRM to enhance social business capabilities for users. It highlights key features of IBM SmartCloud, including collaborative services, social networking, and customer engagement that streamline sales and support processes. The partnership aims to improve efficiency and customer satisfaction through integrated cloud-based tools.
SugarCRM Integration with IBM Domino and SmartCloud
- 1. Full Power Collaboration with IBM SmartCloud Engage and SugarCRM
- 2. Keith Brooks Director of Services, SAS Group Sasgroup-us.com kbrooks@sasgroup-us.com Twitter and Skype: lotusevangelist about.me/keithbrooks 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 2
- 3. The Plan The Players T e o dC m o lTae d h R a o m n rvl y e A vnue in oa oaio de trs C lb rtn l Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 3
- 4. The Players - SugarCRM and IBM SmartCloud A c s IMS at lu E g g w h u e e c esB m r o d n a e ito t v r C la in S g r R ! e v g u aC M IMS at lu E g g M ein s B m r o d n ae et g C H s ( ra a ds r O le etg ot et n t t n m e s c e a ) in in J in etg o me s in H lm e g in l in b t S g r sr a doh r o et s c d g oh u a ues n tes d in u IMS at lu F e B m r o d ils C S ae n c lb rt o f s it b t S g r sr a doh r h r a d oa oa n il wh oh u a ues n te l e e p o ltru hB S atl d e p ho g IM m r o e C u U l df s oIMS atl d p a il t B m r o o e C u A cs IMS atl d cesB m r o C u Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 4
- 5. IBM SmartCloud Value Key Differentiators S oc ial: L vrg s akt a in sc l Unique Features eea e m re l d g o ia e sf ae eh o g. o wr t n l y t c o Free guest account: Invite E xtranet: Poid s sc r et n to guests and they get access to all rv e a eue x a e f r r w rin wh utm r a dp r es ok g it c s es n at r o n . collaborative services. S torage: Poid s m im m5 m r Profile and contacts: Connect rv e a in u x oe c lb rtn trg , whn at iay with colleagues, business partners, oa oaio s a e it o r ic l l o if l l f s eim s o il iz l it we . and customers and build project teams that span company Partners : Of s t rt p r e fr ine a d at r e g e n firewalls. slio s it o v u a dinuiv o tn wh bio s n tite u Communities: Create social b s es a e uin s vl . u sharing spaces to collaborate and Integrated: Poid s to g t l rv e a h u hfl uy innovate on new ideas. ine rt st fic , vl - d sr e. Activities: Create lightweight, tga d e o rh a ea d ev s e u ic ad-hoc project team rooms to effectively manage projects and tasks. Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 5
- 6. The Players - We Can Do So Much Together SugarCRM for IBM SmartCloud places social business capabilities into the hands of SugarCRM users IBM SmartCloud is a social business platform that delivers cloud-based collaboration tools and social networking services Sales, marketing, and support professionals can engage with their prospects and customers more efficiently, resulting in shortened sales cycles and increased customer satisfaction and loyalty Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 6
- 7. Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 7
- 8. Picture from an IBM/Sugar presentation from 2011 Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 8
- 9. The Plan T e l es h P yr a The Road C ommonly Traveled A vnue in oa oaio de trs C lb rtn l Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 9
- 10. The Road Commonly Traveled IML ts o in B ou D m o A p aio Upgr de p l tn ic a IML ts o in B ou D m o A p aio Migr t p l tn ic ae IML ts o in B ou D m o A p aio In egr t p l tn t a e ic Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 10
- 11. IBM Lotus Domino Application Ingredients L ts o in o e c s ma p aio s ou D m o l r ut p l tn d o ic m y e isin sm o a o tee a b m s g o e r l fh s: l • D v e o il eic m bity • W bb sd e ae • I e rtn it oh r o tn n gaio wh te S lio s t u • D sb ad ah o rs Would you expect these to work with that? 04/26/12 11 ©2012 SugarCRM Inc. All rights reserved. Tweet: #SCON12
- 12. IBM Lotus Domino Application Upgrade I h a pis N ts ln a p m k it t a f e p a oe c t p , ae ino t ie W bo M be p e r o ila p I o ue iE t pis yu t cn e f u sd ne re o s la g t y r il u d t wh u a ine rtn p ae it S g r tgaio s Y u a pis rb b n t s a /la yu o r p po a l o a b do s o y d tin hk I uu l c ep rou ga e o r t say h a e t p rd yu is l a p a n h n r a rn n w n p l t te w e ba d e o e ic io it Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 12
- 13. IBM Lotus Domino Application Migrate C lT re o H t akp o uky r o B cu ? d C o s w e - d t o j th c nat h oe isl a r s te o t s y a u c I o h v m r ta b s t tyu il f u ae oe h n aic e , o wl y x n e a ee p rep c l ifh r ae ed d vl e, s eiay tee r o l a ah e t t c m ns t R v w h eis grp r a dv w eie te x t e ot n ie s in s Ta in , E c ua e e t n E a g lm rin g n o rg m n a d vn e is Go with a known produc t…like S ugarC RM Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 13
- 14. IBM Lotus Domino Application Integrate Y uc nine rt teoda pic t nino o a tgae h l p l aio t S g rR u aC M B s o B t W r s e t f oh ol d E tn io t teCo dw hIMS at lu xe s n o h lu it B mr od C otn pio s F s se t m v ga a f mo s eI irt tp o o in w y r o n it T Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 14
- 15. The Plan T e l es h P yr a T e o dC m o lTae d h R a o m n rvl y e Adventures in C ollaboration Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 15
- 16. Count the Ways L ts oe ou N ts IBM Sametime L ts o in ou D m o IBM Connections C go ons IBM DB2 C sI n a to r Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 16
- 17. A 3 Minute Cruise 10,000+ employees/agencies Perpetual changes/updates MANY Repeat customers Started with FREE version Utilize IBM SmartCloud for meetings and storing files Moving to full version for support and deeper integration Working with SugarCRM and a local Business Partner Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 17
- 18. 1 Minute Manager 30 People in 15 States Domino Application in Place Wanted: Easier, Mobile, Secure, Reporting SugarCRM Enterprise to the rescue IBM SmartCloud hosting their email. Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 18
- 19. An Example of Integration Marie Wallace: http://allthingsanalytics.com/2012/01/02/i bm-connections-sugarcrm-exploring-the- power-of-social-analytics/ Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 19
- 20. Review E t d gt te l dyu eis gss m x n in o h Co o r x t yt s e u in e is aie ta yu h k es rh n o tin U ga e M rt o I e rt a dep n p rd , iga r t a n x a d e ng e yu h ro s o r oizn M k yu C Ms p t ue o im os l ae o r R im l o s n t p sib e e tl r oe n a Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 20
- 21. References I e rtgPo c M n g m n wh u aC Ma dIMC n etn n ga t in rj t aa e e t it S g rR n B o n c s e io ht:/ l g a iln o / t rtgpo c m n g m n- it- a suin - u acma d t /a h mt .c mine a - rj t a a e e t hsl - s gsg rr - n - p an o g in e- w e ib - o n c n/um o re s&t _m d m s&t _cm a n t rtgpo c mc n et s t _suc=r um e iu =r um a p ig =ine a - rj t io ? s s g in e- m n g m n- it- a suin - u acma dib - o nc n a a e e t hsl - s gsg rr - n - mc n et s w e io Tweet: #SCON12 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 21
- 22. Submit Session Feedback S e le c t th e S u g arC o n M o b ile Ap p : 2) po tiss s io T a n h es n 3) po s re T a n uv y 4) b it o re d a k S m y u fe b c u *Pizso a e d e wosb it es nf d ak s gte o ilA p re f t n es h u m ssio e b c uin h M be p rt e 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 22
- 23. #S C O N 1 2 04/26/12 ©2012 SugarCRM Inc. All rights reserved. 23