- Reputation is an intangible but essential resource for businesses that can attract clients, traders, and employees and help weather difficult times.
- There are 18 "immutable laws" of corporate reputation that include measuring reputation, appealing to diverse stakeholders, living values and ethics, being a model citizen, and conveying a compelling vision.
- Building emotional appeal through satisfying customers and creating a sense of happiness or contentment with products is important for strengthening reputation. Maintaining a good reputation requires constant attention and management.
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