Summary Slides Vsn 2
- 1. Steve Hunter Business Systems Project Director Mark Brace Senior Business Analyst – Business Systems Summary Slides
- 2. Identity Management Portal and Workflow Information Management Customer Relationship Management Data Management Summary Slides City University London
- 3. Identity Management Allows for pre-filling of University forms Name & Address E-mail & contact details Qualifications Profiling - Profile of “Manager” / “Clerical” / “Technical” Allows seamless approval of a Travel Claim Single Sign-On – One Logon ID & one password City University London
- 4. Portal and Workflow Grant Application – each stage of the process it is passed on to the person responsible for progressing it eg authoriser From Principal Investigator to Dean and From Dean to Research Grants and Contracts Office The steps in our processes are more “joined up” Travel Claim – Flow of claim from claimant to authoriser to Finance to paycheck Increased ease with which staff perform tasks Focus on the function / task being done and less emphasis on what “system” is being used to perform that task City University London
- 5. Information Management Quick and easy access to high level management information Graphical representation of KPI’s Alerts to problems at an early stage Key projects on schedule / running late Budget information – cost over-runs City University London
- 6. Customer Relationship Management Helps assist the managing of relationships and expectations it is transparent to a researcher that their grant application is being dealt with Ensures that we do not lose our links with ex-students Alumni communication Increased speed of inter-departmental processes Follow up City University London
- 7. Not validated Company Name with numbers in – posting a grant application to a company could create a very bad impression Changes to data eg. dept structure – the wrong people end up being communicated with – a grant application gets sent to the wrong approver Dean has left a school – no immediate replacement – no representation on committees, no senior authoriser, workflow processes have a potential “gap” Out of date data Student’ exam marks not updated after an appeal Lost / deleted data Post-graduate research student details no longer held, so contact with an alumnus is no longer possible Incorrect data City University London
- 8. Remedies Effective data validation within applications Processes to ensure data is kept up to date Periodic review of data integrity Effective communication to ensure amendments to fees, dept structures, phone numbers, e-mail Regular confirmation of data – send out e-mails “Is this data correct?” City University London
- 9. End City University London