SUPERVISION AND ITS QUALITIES AND EXAMPLES
- 2. OBJECTIVES By the end of the lesson, students should be able to; define supervision Explain the types of supervision Describe the importance of supervision Explain the principles of supervision Discuss the roles of a nurse in supervision
- 3. Definition In simple terms; it is the process of watching and directing what someone does or how something is done It is part of the support process for either students of subordinates According to Jan Lutke, Supervision is simply being available for the teachable moment
- 4. General Role Change Many people who become supervisors were once workers in the field first and then later took on the role of supervision. Subsequently, most of the relationships which were developed prior to becoming a supervisor were developed with other workers at a collegial level. This often presents difficulties when all of a sudden a worker is supervising their peers. This can present issues such as: Supervisees alleging you are “drunk with power” any time you assert any authority Social disharmony Role balancing challenges Professionalism challenges
- 5. Supporting Staff As a supervisor, your supervisee is your customer. If someone has a problem, it is your responsibility as a supervisor to see it solved. This is not to say it is your responsibility alone to come up with a decision for them, but it is up to you to pull in the appropriate support to see it through.
- 6. Supporting Staff It is imperative for supervisors to take a moral stance for fair, respectful treatment for both supervisees and clients.
- 7. Supporting Staff Follow through with supervisee when they have questions. Recommending a supervisee “go to” or “call” someone is typically not sufficient, particularly if you are dealing with a new worker. For all intents and purposes, the minute an employee asks you a question, they have asked the agency and if they do not get an answer for it, then it is the agency that has not followed through.
- 8. Importance of Supervision Supervision is a balancing act. Good supervision is a skill of balancing the needs of the supervisee and the clients.
- 9. Importance of Supervision Effective Supervisors review the supervisee’s work and assist to IMPROVE the worker’s skills and ensure the clients are given the highest service possible. It also improves morale and motivation of workers Doing this effectively leads to success for the supervisee and the supervisor.
- 10. Components/aspects of Supervision 3 Major Components of Supervision Administrative Educational Supportive To be an effective supervisor, you need to be skilled at each of the three areas.
- 11. Administrative Supervision Relates to ensuring that work is performed and is performed in a manner that is consistent with agency policies. Some specific areas would focus on: Worker capability and punctuality ( in terms of meeting attendance and completing paperwork)
- 12. Educational Supervision Occasionally referred to as a clinical supervision, educational supervision involves teaching a supervisee skills while also developing their self-awareness at the same time. This is done by analyzing the worker’s interactions with clients and then teaching them how to provide specific services to specific clients.
- 13. Supportive Supervision Focuses on enhancing job performance by decreasing job related stress that interferes with work performance. Supervisor increases the supervisee’s motivation and helps develop a work environment that enhances work performance.
- 14. Components of Supervision cont’ All 3 methods should be assessed and determine which one is appropriate. At times intervention might include one of the three, other times (and a significant portion of the time) intervention would include a portion of all three. Each supervisor must be aware of which areas they are stronger in than others. Self-awareness is the key.
- 15. Importance of Documentation Documentation is an important part of supervision and moral fiber for the supervisee. If it’s not documented it didn’t happen. It’s imperative for the supervisor to review documentation. Documentation should focus of clients’ needs and re- evaluate the goals as clients’ needs change. When writing documentation understand your audience.
- 16. Service Standards Service Standards are the guidelines and rules for all services offered to clients. It is important to understand and review the service standards frequently while providing appropriate services. Supervisors must be familiar with service standards and use them accordingly as yardstick with reference to the supervisee performance
- 17. Principles of supervision Based on trust Supervisor must always regard self as a leader as to provide guidance and encouragement Supervision should be well planned and adopted to good planning-it requires good planning and organization to be meaningful Good supervision respects the person of an individual being supervised Supervisor should be democratic and open minded Supervisor should help meet the individuals needs-It should be individualized Provide feedback in a constructive way
- 18. Nurses roles in Supervision Orientation of new staff nurses Supporting the nursing administration Defining and maintaining the standards of practice Assessing the quality of care rendered Evaluating the staff nurses performance Raise level of morale and motivation Helping staff nurses cope with challenges/problem Assessing the need for supplies and equipment
- 19. Thank You