Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank
Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank
Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank
Supervision Concepts and Skill-Building 9th Edition Samuel Certo Test Bank
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5. Chapter 06 Test Bank KEY
1. _____ is the management function of setting goals and determining how to meet them.
A. Organizing
B. Controlling
C Planning
D. Evaluating
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Planning is the management function of setting goals and determining how to
meet them. The other functions managers perform—organizing, staffing, leading, and
controlling—all depend on good planning.
2. _____ are objectives with a broad focus.
A. Goals
B. Norms
C. Requirements
D. Targets
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Goals are objectives with a broad focus. Planning centers on the setting of
goals and objectives.
3. Which of the following statements is true of planning?
A. Planning should begin at the bottom, with a plan for each department.
B. Planning centers on the setting of goals and objectives.
C. Planning is the function of ensuring that work goes according to a strategy.
D. Planning done by top managers is called operational planning.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Planning centers on the setting of goals and objectives. Planning should begin
at the top, with a plan for the organization as a whole.
6. 4. Which of the following is the management function upon which all the other functions
depend?
A. Staffing
B. Controlling
C. Planning
D. Organizing
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Planning is the management function upon which all the other functions
depend. It involves setting goals and determining how to meet them.
5. _____ specify the desired accomplishments of an organization as a whole or of a part
of it.
A. Traditions
B. Objectives
C. Code of ethics
D. Norms
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Objectives specify the desired accomplishments of the organization as a whole
or of a part of it. According to one school of thought, goals are objectives with a broad
focus.
6. Strategic planning is best defined as the process of:
A. creating long-term goals for the organization as a whole.
B. developing objectives that specify how each department will support organizational
goals.
C. planning what to do if the original plans or objectives set by an organization don't
work out.
D. accurately linking operational planning with financial planning.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
7. Feedback: Strategic planning is the creation of long-term goals for an organization. These
goals typically include the type and quality of goods or services the organization is to
provide and, for a business, the level of profits it is to earn.
7. Fusion Inc., a clothing manufacturer, has recently become very successful. The top
management is now planning to venture into the confectionary business and earn similar
profits in this new business. This is an example of _____ planning.
A. operational
B. strategic
C. contingency
D. integrated operational
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Apply
Difficulty: 3 Hard
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: The type of planning in the scenario exemplifies strategic planning. Strategic
planning is the creation of long-term goals for an organization. These goals typically
include the type and quality of goods or services the organization is to provide and, for a
business, the level of profits it is to earn.
8. Operational planning is best defined as the process of:
A. creating long-term goals for the organization or company as a whole.
B. developing objectives that specify how each department will support organizational
goals.
C. planning what to do if the original plans or objectives set by an organization don't
work out.
D. accurately linking operational planning with financial planning.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Operational planning is defined as the development of objectives that specify
how divisions, departments, and work groups will support organizational goals.
Operational planning is performed by middle managers and supervisors.
9. Operational planning differs from strategic planning in that:
A. it is performed by middle managers.
B. it focuses on long-term goals.
C. it involves setting objectives for an organization as a whole.
D. it involves a planning department.
AACSB: Analytic
Accessibility: Keyboard Navigation
8. Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Operational planning is performed by middle managers and supervisors.
Middle managers set objectives that will enable their division or department to contribute
to the goals set for the organization.
10. Which of the following is a defining characteristic of strategic planning?
A. It is typically performed by middle managers and supervisors.
B. It lays down objectives for specific departments and not for the entire firm.
C. It covers a comparatively large time span that is usually over a year.
D. It is primarily aimed at making employees focus on their role in supporting the
company's goals.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Strategic planning covers a comparatively large time span that is usually over
a year. Usually it is top managers who engage in strategic planning.
11. Operational planning is performed by the:
A. top management and the board of directors.
B. top and the middle management.
C. middle management and the supervisors.
D. supervisors and the board of directors.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Operational planning is performed by middle managers and supervisors. The
objectives developed through operational planning specify how the group will help the
organization achieve its goals.
12. Which of the following is a defining characteristic of operational planning?
A. Operational planning is ideally done by the CEO and other top managers.
B. The scope of operational planning includes stating objectives for the organization as a
whole.
C. Typically, operational planning is done when the original plan fails to materialize.
D. Operational planning is usually short-term with a time frame of one year or less.
AACSB: Analytic
9. Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-01: Describe types of planning that take place in organizations.
Topic: Planning in Organizations
Feedback: Operational planning is usually short-term with a time frame of one year or
less. It is performed by middle managers and supervisors.
13. An effective objective must be _____.
A. broad
B. clear
C. rigid
D. discreet
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: An effective objective must be clear. For objectives to be effective, they
should be written, measurable or observable, clear, specific, and challenging but
achievable.
14. For objectives to be effective, they should be:
A. written, measurable, clear, specific, and challenging but achievable.
B. simple, distinctive, rational, assessable, and easily achievable.
C. specific, acceptable, generalizable, innovative, and extremely challenging.
D. unique, understandable, logical, observable, and simple yet significant.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: For objectives to be effective, they should be written, measurable or
observable, clear, specific, and challenging but achievable.
15. Policies are best defined as:
A. broad guidelines for how to act.
B. the steps that must be completed to achieve a specific purpose.
C. specific statements of what to do or not to do in a given situation.
D. objectives with a narrow focus.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
10. Topic: Planning in Organizations
Feedback: Policies are broad guidelines for how to act; they do not spell out the details of
how to handle a specific situation.
16. Procedures are best defined as:
A. the principles by which people distinguish what is morally right.
B. the steps that must be completed to achieve a specific purpose.
C. specific statements of what to do or not to do in a given situation.
D. objectives with a comparatively narrow focus.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: Procedures are the steps that must be completed to achieve a specific purpose.
An organization might specify procedures for hiring employees, purchasing equipment,
filing paperwork, and many other activities.
17. At Value Inc., there are specific steps to be followed when applying for a day off.
First, an employee has to apply to his or her immediate supervisors. After getting their
approval, he or she has to get it signed by the branch manager. Then a copy of the leave
application has to be submitted to the HR department. These mandatory steps are referred
to as _____.
A. policies
B. ethics
C. procedures
D. goals
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Apply
Difficulty: 3 Hard
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: The mandatory steps described in the scenario are referred to as procedures.
Procedures are the steps that must be completed to achieve a specific purpose. An
organization might specify procedures for hiring employees, purchasing equipment, filing
paperwork, and many other activities.
18. Which of the following is true of procedures?
A. They are broad guidelines for how to act that are flexible and open to interpretation.
B. They free managers from making decisions about activities they carry out repeatedly.
C. They are specific statements that serve as the basis for action plans and contingency
plans.
11. D. They do not spell out the steps that must be completed to achieve a specific purpose.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: Procedures free managers from making decisions about activities they carry
out repeatedly. Procedures are the steps that must be completed to achieve a specific
purpose.
19. Rules are best defined as:
A. the principles by which people distinguish what is morally right.
B. the steps that must be completed to achieve a specific purpose.
C. specific statements of what to do or not to do in a given situation.
D. objectives with a comparatively narrow focus.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: Rules are specific statements of what to do or not do in a given situation.
Unlike policies, they are neither flexible nor open to interpretation.
20. The difference between a policy and a rule is that:
A. a policy is rigid, but a rule is comparatively flexible.
B. a policy does not specify details of how to handle a specific situation, but rules are
very specific.
C. a policy is related to operational planning and has a narrower scope compared to a
rule.
D. a policy is not open to interpretation like a rule.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: The difference between a policy and a rule is that a policy does not specify
details of how to handle a specific situation but rules are very specific. Unlike policies,
rules are neither flexible nor open to interpretation.
21. At Ecstasy Café, it is mandatory for employees to wash their hands before handling
food. This is an appropriate example of a:
A. plan.
12. B. rule.
C. code.
D. procedure.
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom's: Apply
Difficulty: 3 Hard
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: The Café requiring employees to wash their hands before handling food is an
example of a rule. Rules are specific statements of what to do or not do in a given
situation.
22. An action plan is best defined as the plan:
A. for how to achieve an objective.
B. that is a back-up for the original plan.
C. that is specifically concerned with the formulation of budget.
D. for setting a mission statement.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: An action plan is a plan for how to achieve an objective. Objectives serve as
the basis for action plans.
23. Which of the following refers to contingency planning?
A. Planning that is specifically concerned with the formulation of a company's budget
B. Planning that is concerned with what to do if the original plans don't work out
C. Planning that is primarily concerned with setting a mission statement
D. Planning that is primarily concerned with dealing effectively with whistle-blowers
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: Planning what to do if the original plans do not work out is known as
contingency planning. A wise supervisor has contingency plans to go with every original
plan.
24. Which of the following is true of contingency planning?
A. It is a formal plan for how to achieve an objective.
13. B. The supervisor creates a contingency plan by answering the questions what, who,
when, where, and how.
C. It is too time-consuming to create a written contingency plan for every detail of
operations.
D. Contingency plans are the original plans developed by the top managers for the
organization as a whole.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: It would be too time-consuming to create a written contingency plan for every
detail of operations. Contingency planning is not always formal.
25. Which of the following is true of action plans?
A. They are the original plans developed by the top managers for the organization as a
whole.
B. They are created by answering the questions what, who, when, where, and how.
C. They are plans implemented when the original plans do not work out.
D. They cannot be used as a tool to meet desired organizational objectives.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: They are created by answering the questions what, who, when, where, and
how. An action plan is a plan for how to achieve an objective.
26. If objectives are thought of as statements of where one wants to go, then a(n) _____
plan is a map that tells them how to get there.
A. operational
B. strategic
C. contingency
D. action
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-02: Identify characteristics of effective objectives.
Topic: Planning in Organizations
Feedback: If objectives are thought of as statements of where one wants to go, then an
action plan is a map that tells how to get there. An action plan is a plan for how to
achieve an objective.
14. 27. _____ is a process in which managers and employees at all levels set objectives for
what they are to accomplish.
A. Objectives management
B. Strategic objectives managing
C. Program evaluation and review technique
D. Management by objectives
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-03: Define management by objectives (MBO) and discuss its use.
Topic: Planning in Organizations
Feedback: Management by objectives (MBO) is a process in which managers and
employees at all levels set objectives for what they are to accomplish. Their performance
then is measured against those objectives.
28. For the effective use of management by objectives, _____.
A. managers at all levels must be committed to the system
B. the objectives set should be general and immeasurable
C. employees should be excluded from the process
D. the goals must be set solely by top management
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-03: Define management by objectives (MBO) and discuss its use.
Topic: Planning in Organizations
Feedback: For the effective use of MBO, managers at all levels (especially top
management) must be committed to the system. Also, the objectives they set must meet
the criteria for effective objectives described previously.
29. Why do some people dislike management by objectives?
A. It is not possible for managers to periodically review an individual’s performance to
see whether he or she is meeting the objectives.
B. Employees do not benefit from a system of rewards that is based on personality rather
than on performance.
C. Setting and monitoring the achievement of objectives can be time-consuming and
requires a lot of paperwork.
D. When employees are involved in the process of setting goals, it results in lesser
commitment toward achieving those goals.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-03: Define management by objectives (MBO) and discuss its use.
Topic: Planning in Organizations
15. Feedback: Some people dislike MBO because setting and monitoring the achievement of
objectives can be time-consuming and requires a lot of paperwork. However, the
organization can benefit from involving employees in setting goals, which may lead to
greater commitment in achieving them.
30. Which of the following is true about management by objectives?
A. All individuals in the organization work with their managers to set objectives.
B. The managers dictate the objectives to the employees.
C. It is an informal system of setting objectives.
D. Setting and monitoring the achievement of objectives does not require paperwork.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-03: Define management by objectives (MBO) and discuss its use.
Topic: Planning in Organizations
Feedback: In management by objectives, all individuals in the organization work with
their managers to set objectives, specifying what they are to do in the next operating
period (such as a year).
31. A(n) _____ is defined as a plan for spending money.
A. budget
B. contingency plan
C. schedule
D. action plan
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: A budget is defined as a plan for spending money. The process of allocating
money resources is called budgeting.
32. In the context of budgeting, big-ticket items such as machinery or a new building
would most likely be part of a(n) _____ budget.
A. central
B. capital
C. divisional
D. operating
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
16. Feedback: In the context of budgeting, big-ticket items such as machinery or a new
building would most likely be part of a capital budget. A budget is a plan for spending
money.
33. Which of the following is most likely to be included as part of an operating budget?
A. Insurance
B. New plant
C. New building
D. Machinery
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: Insurance is most likely to be included as part of an operating budget. Big-
ticket items such as machinery or a new building would more likely be accounted for
separately as part of a capital budget.
34. Budgeting is best defined as the process of:
A. allocating money resources.
B. formulating an agenda.
C. making a contingency plan.
D. reducing bunker hedging.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: The process of allocating money resources is called budgeting. A budget is a
plan for spending money.
35. Fred, a supervisor at JK Inc., is drafting a report on his department's estimated
expenses for the coming fiscal year and the precise allocation of available capital to areas
such as rent, employee wages, and insurance. Fred is most likely formulating a(n) _____.
A. strategic plan
B. contingency plan
C. strategic budget
D. operating budget
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Bloom's: Apply
Difficulty: 3 Hard
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: Planning in Organizations
17. Feedback:
36. Which of the following is most likely to be included as part of a capital budget?
A. Amount to be spent on wages
B. Amount to be spent on rent
C. Amount to be spent on insurance
D. Amount to be spent on heavy machinery
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Understand
Difficulty: 2 Medium
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: In the scenario, Fred is most likely formulating an operating budget.
Businesses use operating budgets to break down how much to spend on items such as
wages and salaries, rent, supplies, insurance, and so on.
37. In context of a supervisor's role as a planner, setting a precise timetable for the work
to be done is known as:
A. . scheduling.
B. capital budgeting.
C. strategic planning.
D. evaluating.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: Setting a precise timetable for the work to be done is known as scheduling.
This process includes deciding which activities will take priority over others and deciding
who will do what tasks and when.
38. _____ includes deciding which activities will take priority over others and deciding
who will do what tasks and when.
A. Budgeting
B. Allocating
C. Scheduling
D. Controlling
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
18. Feedback: Scheduling includes deciding which activities will take priority over others
and deciding who will do what tasks and when. Setting a precise timetable for the work
to be done is known as scheduling.
39. Two of the most widely used techniques for scheduling are:
A. Supnick matrix and flow network.
B. Gantt charts and PERT networks.
C. directed graphs and matrices.
D. graph algorithms and spectral layout.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: Two of the most widely used techniques for scheduling are Gantt charts and
PERT networks. Many organizations expect supervisors to use one or more of the
techniques and tools that have been developed to help with scheduling.
40. A _____ is a scheduling tool that lists the activities to be completed and uses
horizontal bars to graph how long each activity will take, including its starting and ending
dates.
A. scatter graph
B. run chart
C. stem plot
D. Gantt chart
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: A Gantt chart is a scheduling tool that lists the activities to be completed and
uses horizontal bars to graph how long each activity will take, including its starting and
ending dates. One of the most widely used techniques for scheduling is Gantt charts.
41. A scheduling tool that most efficiently identifies the relationships among tasks as well
as the amount of time each task will take is called a:
A. Gantt chart.
B. PERT network.
C. planar map.
D. run chart.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
19. Topic: The Supervisor as Planner
Feedback: The program evaluation and review technique (PERT) is a scheduling tool that
identifies the relationships among tasks and the amount of time each task will take. To
use this tool, the planner creates a PERT network.
42. In the context of program evaluation and review technique (PERT), the sequence of
tasks that requires the greatest amount of time is referred to as the:
A. precautionary principle.
B. exception principle.
C. exaggerated agenda.
D. critical path.
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: The sequence of tasks that will require the greatest amount of time is referred
to as the critical path. A delay in the critical path will cause the entire project to fall
behind.
43. In the program evaluation and review technique (PERT), a delay in the _____ will
cause the entire project to fall behind.
A. critical path
B. network
C. action plan
D. concurrent control
AACSB: Analytic
Accessibility: Keyboard Navigation
Bloom's: Remember
Difficulty: 1 Easy
Learning Objective: 06-04: Discuss the supervisor’s role in the planning process.
Topic: The Supervisor as Planner
Feedback: In the program evaluation and review technique (PERT), a delay in the critical
path will cause the entire project to fall behind. An important piece of information in a
PERT network is the critical path—the sequence of tasks that will require the greatest
amount of time.
44. To make sure that employees understand objectives and consider them achievable,
supervisors should _____.
A. set objectives that are general rather than specific.
B. involve the top managers in the goal-setting process.
C. set objectives that are easy rather than challenging.
D. involve the employees in the goal-setting process.
21. head, and so prevents the brain from becoming anæmic. When a
person faints, or feels faint, her head should be lowered; if she is
sitting in a chair, her head should be forced down to her knees; if
she is standing up, she should be placed upon her back. How
often we see kind-hearted persons carrying a fainting girl out of
church, taking care to keep her head well raised! Sal volatile, cold
water and brandy are sometimes given to fainting girls, but none
of these is necessary, and the brandy usually does harm. Though
fainting looks very dangerous, it is really very trivial. We have
never seen a death during one of these young women’s fainting
fits.
Lady Babbie.—It is related of a great physician that a girl once came
to him complaining, as you do, that she made horrible grimaces,
moving her scalp and eyebrows about in a most absurd manner,
and making herself look ridiculous. Of course he knew at once
what was the matter, and said to her, “Let me see you make these
grimaces.” When she had finished, he said to her, “What you have
got the matter with you is of no moment, but I warn you not to let
anyone see you making those grimaces, because when you do so
you present a striking resemblance to Mrs. ——” (a famous
criminal of the time, then “wanted” by the police), “and you may
get run in if you don’t take care!” This so frightened the girl that
she never made grimaces again! This curious habit can be cured,
as you see. It is semi-involuntary—that is, it was originally
voluntary, but from constant repetition it has become a habit. It is
a habit from which you must break yourself. It is no good saying
you cannot—we say you can; but you must try, and at present
avoid anything which is liable to produce it. We have not asked
you to do anything impossible—“to do lessons or anything of that
sort”—but why do you have such an objection “to do lessons or
anything of that sort?” You will find that there are more
unpleasant things in life than lessons!
MISCELLANEOUS.
22. Rebecca.—The invention of the gamut and the lines of the stave is
attributed to D’Arezzo, an Italian who flourished in the eleventh
century. At the Vatican, and in the King’s Library, Paris, there are
valuable copies of his famous Micrologus.
Perplexed.—We think it would be for your own happiness if you
cleared up the question, as no honest man has any right to be
paying his addresses to two women at once. If you have a mother,
you had better let her make the inquiry.
Marguerite.—The simnel-cakes made in Lent, at Eastertide, and
Christmas, in Shropshire and Herefordshire—more especially at
Shrewsbury—date back to great antiquity. Herrick speaks of them
in one of his epigrams, from which it appears that at Gloucester it
was the custom for young people to carry simnels to their mothers
on mid-Lent Sunday, called “Mothering Sunday.” In Mediæval Latin
it is called siminellus, and is derived from the Latin simila, or fine
flour. Like the religious signification of the hot-cross-buns, the
simnel-cakes were, in early times, marked with a figure of Christ
or of the Virgin Mary. The Pagan Saxons ate cakes in honour or
commemoration of their goddess Eastre, and, unable to prevent
people from so doing as a heathen custom, the Christian clergy
had the buns marked with a cross, to remind them of our Lord
and His work of redemption.
Troubled One.—We are well acquainted with the infidel argument that
“the death of one man could not atone for, nor make restitution
for, the sins and the debts of millions of other men.” But first,
Christ was the Second Person of the Divine Trinity, and One with
the Father and the Holy Ghost, and His was an infinite sacrifice for
finite sin; an infinite satisfaction for finite indebtedness. Secondly,
as man’s rebellion was against his Creator, and the unfulfilled
obligations were to Him, his Creator had an absolute right to
punish, or forgive, to claim, or to remit man’s debt on His Own
terms. Thus, if He said, “I will accept man’s acknowledgment of
sin and indebtedness to Me, if he offer a lamb in token thereof,”
He had an indisputable right to do so; and when He accepts a
23. Divine, and therefore infinite sacrifice, He has a right to do so.
Who may presume to question it?
Two Chums.—The phrase, “Once in a blue moon” means “very rarely,”
and the originator of the phrase exaggerated what it was designed
to mean, as it expresses not rarity only, but impossibility of
occurrence, as there is no such thing as a “blue” moon, any more
than a personage correctly designated “Blue Beard.”
Constant Reader appears to have overlooked many answers to her
question. Brides do not supply house-linen, nor furniture, nor any
household requisites. If her parents like to make a present of such
a nature, it is perfectly gratuitous. The bridegroom is naturally to
have a home suitable for the reception of his bride when he takes
her from her father’s house.
Tom Tit.—Certainly there are books on conchology. You have only to
inquire at a good librarian’s.
MacNally.—Inquire in the Will Department, Somerset House, and see
those of that date. You should give the names and probable date;
1s. is charged for a search through each year, we believe. We
have looked in the London Directory and the Royal Red Book, and
did not see your cousin’s address.
A. Neighbour.—To obtain any particulars respecting the writer Mary E.
Wilkins, you had better write to her publisher.
Antiquary.—Of all the ancient nations of which we possess historical
records, Egypt stands first. According to Canon Rawlinson (quoted
by Dawson), history and archæological discoveries give the
earliest date as 2760 b.c.; of Babylon, as 2300 b.c.; of Phœnicia,
as 1700 b.c.; of Assyria, as 1500 b.c.; of India, as 1200 b.c., and of
China, as 1154 b.c. Whether any new light has been thrown on the
subject by more recent investigations and discoveries than what
we receive from Canon Rawlinson, we are not at this moment
prepared to say.
Country Lass.—Rosemary-tea is excellent for promoting the growth of
the hair. Chemists prepare it in a cleaner form than you can at
24. home. You cannot make your hair “wavy and glossy” unless the
hair have flattened sides to each tube (we mean if the hair be
round it will not curl), and if naturally rough, any gloss artificially
produced would only be through greasiness. Joan and Jane are
feminines of the Hebrew name John—“the gracious gift of God.”
Amateur Stamp Collector.—With reference to the uses made by the
authorities at the Asile des Billodes, at Le Locle, we can only
repeat what we were told by a Swiss lady, who has long
maintained a girl herself in this special institution, that “she
believed the stamps were sent to, and made into papier maché at,
Nüremberg”; so for whatever other uses they are employed, or to
whatever other destinations they may be sent (perhaps exclusive
of those at Le Locle, according to their printed advertisement), it
seems that a large proportion goes to that place. We have the
paper, a copy of which you are so good as to send, and are quite
ready to believe our friend was mistaken as regards the Asile she
helps to support.
[Transcriber’s Note: the following changes have been made to this
text.
Page 579: Effiie to Effie—“and now Effie”.
Page 580: Soâne to Saône—“A Summer Voyage on the Saône”.
Symond’s to Symonds’—“J. A Symonds’”.
Edmond to Edmondo—“Edmondo de Amicis”.
Taines’ to Taine’s—“H. Taine’s”.
Page 581: Teneriffe, and its Seven Satellites to Tenerife, and its Six
Satellites.
Vesa to Vasa—“Gustavus Vasa”.
Alex. to Alec.—“Alec. Tweedie”.
25. Grohmann to Grohman—“W. A. Grohman”.
Page 583: conciousness to consciousness—“self-consciousness”.
Page 586: baking powder to baking-powder—“baking-powder.
Make”.]
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