Survey Summary Mar09 1
- 1. CUSTOMER SURVEY HIGHLIGHTS WHAT YOU SAID: MARCH 2009: saw Saracen conduct its first Customer Survey of the year ‐ an amazing number of you responded which we are all truly grateful to you for. All "Our Documents are the results have been analyzed and reviewed in depth and some key highlights retrieved Promptly & are summarised for you below. barcoding makes Life so much easier" • KEY RESULTS (Document Storage) ~ Val Salter HR Owen Plc 95% Rated our DELIVERY PROMPTNESS as Excellent (72.1%) or Good (23.0%) "Saracen have always been friendly, professional & helpful" ~ Angela Hall 86% S Suggested that a LACK OF SPACE ONSITE was a key t d th t LACK OF SPACE ONSITE k Musicians Answering Musicians Answering reason for moving records offsite Service "Fast, Prompt, Excellent" ~ Carrie Gaston 95% Rated our CUSTOMER SERVICES as Excellent (70.5%) or Good (24.6%) Hestia Housing & Support • KEY RESULTS (Media Storage) "There is a standard approach of professionalism through 100% Rated our DELIVERY PROMPTNESS as Excellent (59.6%) or Good (40.4%) the company" ~ Louis Tolaini Penningtons Solicitors LLP Suggested that RISK MANAGEMENT/ DISASTER RECOVERY COMPLIANCE was a key reason for moving media and data offsite 87% "Your drivers are friendly which makes a change from other firms" ~David Troup 92% Rated our CUSTOMER SERVICES as Excellent (53.5%) or Informa Plc Good (38.3%)