About TOA TECH
- 1. TOA Fact Sheet TOA Technologies Always Running Introduction Managing a mobile workforce can be chaotic. Work orders change, traffic flow changes, appointment windows change; everything is in flux. What if you could schedule and track your mobile employees based on these changing conditions? What if you could update your customers on actual arrival times by sending them an email, text or automated call? Suddenly, your efficiencies would improve, your operation costs would fall and your customers would be more satisfied. TOA Technologies provides the only enterprise-level, on-demand mobile workforce management solution that makes real-time change possible. What We Do TOA’s mobile workforce management platform collects real-world data of the time it takes Our Complete Solution each technician to perform their work every day. That data delivers a granular performance- pattern profile for each field employee. We run that data through our algorithm and Suite Includes: deliver a precise set of time-predictions with 96% accuracy for every service call. Planning & Scheduling What does that mean? It means we can dramatically narrow your customer’s wait • Dynamic Routing & Scheduling window and that translates into increased efficiencies, improved customer satisfaction • Capacity & Availability Planning and significant reductions in operating costs. • Routing Optimization Running TOA means: • No installation so set-up is faster Management & Reporting • No software investment so break-even is faster • Dispatch & Monitoring • No out-dated legacy software so routing is faster • Mobility - Browser & WAP - On/Offline • No wasted employee time so you get to customers faster • Automatic upgrades so you get state-of-the-art versions faster • Business Intelligence & Reporting • Supports Mapping & GPS How We Do It Predictive Customer TOA’s approach to mobile workforce management is truly revolutionary. Our on-demand Communications platform is time-based, predictive, self-learning and customer-focused: • Client Notification - Meeting SLAs • Time-Based: TOA measures everything that occurs in the field for each technician • Inbound Reschedule every day, enabling us to develop comprehensive technician performance pattern profiles. • Client Web Portal • Predictive: We feed these performance pattern profiles into our proprietary • Post Appointment Client Survey statistical analysis algorithm and deliver reduced service window predictions that are 96% accurate. Integration and Web Services • Self-Learning: TOA’s software never stops collecting data—never stops learning— • Secure, Scalable, and Fast so the system never stops improving. The mobile workforce world is never static • Easy Access for Data Input and Extraction and neither are we. • Customer-Focused: Ensuring a positive customer experience is at the root of our • Integrates across Enterprise in Just Weeks solution. Not only do we shorten wait times, we also keep customers in the communication loop. US: One Chagrin Highlands | 2000 Auburn Drive | Suite 207 | Beachwood OH 44122 | www.toatech.com 01 Europe: Kingsfordweg 151 | 1043 GR Amsterdam | Netherlands
- 2. TOA Fact Sheet The Benefits of Running TOA “We were impressed with TOA’s innovative solution We make our clients smarter, leaner, faster, and more responsive. and their long-term vision for enhancing our customer And that translates into real, quantifiable, bottom line results: appointment experience while reducing our operating • 47% increase in jobs completed each day costs. Our staff, whether technicians in the field, • 40% decrease in miles driven per appointment dispatchers in the back office or our IT group, have • 50% reduction in “where’s my tech” calls found TOA’s solution easy to use, easy to run, easy to • 30% improvement in on-time performance manage and easy to own.” • 98% client satisfaction Mark Masenheimer Blue Ridge Communications Vice President of Operations Who We Are The art of business is providing customers what they want when they want it. The science of business is doing it as efficiently as possible. As the business world’s only enterprise-grade, on-demand mobile workforce management solution, TOA Technologies does both. Harnessing the power and efficiency of software-as-a-service (SaaS), TOA gives IT service organizations unprecedented control over customer communication, planning & scheduling, and field employee management with a minimal capital investment. Winner of the Gartner Most Innovative CRM Vendor of the Year in 2008, TOA has invented the new standard in mobile workforce management. Customers Contact Us Recognition TOA Technologies - US One Chagrin Highlands 2000 Auburn Drive Suite 207 Beachwood OH 44122 Tel: +1.216.360.8106 Email: marketing@toatech.com 2009 product of the year award Chosen three years in a row as from Customer Interaction “visionary” software provider TOA Technologies - Europe Solutions magazine. 2008-9 innovative software Kingsfordweg 151 1043 GR Amsterdam vendor of the year Netherlands Tel. +31.628.458.959 Email: marketing@toatech.com Copyright TOA Technologies, 2010. This document is the sole property of TOA Technologies and is strictly confidential. It may not be reproduced, either in part or whole, it may not be transmitted or manipulated, in any form or way, may be it electronic, mechanical, photocopied or recorded, without TOA Technologies’ expressed written permission. It may not be lent, rented or in any way transferred without the previous written permission of TOA Technologies, the holder of the copyright. Any breach of these conditions committed by any individual or organization who has access to the documentation will be prosecuted to the full extent of the law. US: One Chagrin Highlands | 2000 Auburn Drive | Suite 207 | Beachwood OH 44122 | www.toatech.com 02 Europe: Kingsfordweg 151 | 1043 GR Amsterdam | Netherlands