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Operations, Continuous Improvement Leader
Insert Photo
Here
Self-directed | Process-driven | Innovative leader
25 years of operational and finance excellence
Improving Business Process, Performance, and Profit   
Designs cost savings initiatives that tighten controllership, reduce risk, and
prevent loss using Lean Six Sigma Methodology
Eliminates redundancies and inefficient workflows to save costs and
maximize resources.
Ensures culture of continuous improvements, quality, and partnership.
Initiates process improvements for Fortune 500 companies.
Leads A/P departments improving efficiency
Manages multi-million dollar A/R portfolios
Drives standardization across organization
Translates business goals into operational plans & delivers
Coaches, mentors and develops individuals and builds
teams
Enhances shareholder value by identifying cost saving
opportunities
Reconciliation of multi million dollar Balance sheet
and Intercompany accounts, tax recovery
Effective budget, forecast and P&L analysis
Translates business goals into operational plans &
delivers
Customer centric, quality focused, safety conscience
Coaching,
Mentoring &
Team Building
Continuous
Improvements
using Lean Tools
Lean Training &
Project Support
Financial Planning
& Analysis
Project
Forecasting,
Financing, &
Budgeting
Professional
Facilitation of
meetings,
workshops
Visual
Management
Techniques
Customer
Satisfaction
Centric
Six Sigma Black
Belt Certification
Change
Management
Effective oversight
of Large & Multi-
Asset Class
Portfolios
Managing Capital
Improvements
CI Lean Awareness Week | Shell Canada | 2013/14
Team One Award | Modular Space | 2009
Best Global Project | GE ELFUN Volunteer | 2004
Best Global Project | GE ELFUN Volunteer | 2003
Best Team | GE ELFUN Volunteer | 2003
$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
2007
2008
Example One:
Identified 20% margin erosion on $60M and
recovered over 70% within 48 months.
Tightened controls to prevent future loss.
Example Two:
Reduced Canadian delinquency rate (+60 days) from
21.8% in 2007 to below 10% by 2009.
Managed AR portfolio and reduced write-offs from
$200K per year to less than $70K per year over the
course of 48 months.
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
2007
2009
Continuous Improvement Lead 2012-2015
SHELL CANADA, PROJECTS UNCONVENTIONALS
Operations Manager, Canada 2007-2011
MODULAR SPACE FINANCIAL SERVICES LTD.
Assistant Director Field Operations Canada 1995-2007
GE CAPITAL MODULAR SPACE
Canadian Financial Services Operation, A/P Process Leader 1990-1995
GE CANADA CORPORATE
Accounts Payable Supervisor 1987-1990
WORKWEAR CORPORATION OF CANADA LTD
15 year commitment to creating and leading volunteer initiatives
for 30+ non-profit organizations
Supportive Housing of Peel (SHIP) | Schizophrenia Society of Ontario
Weekend to End Breast Cancer | Canadian Lung Association | United Way
Mississauga Garden Park | Our Place Peel (youth shelter)
Habitat for Humanity | Interim Place | Heart & Stroke Foundation
EC Drury School for the Deaf | Region of Peel & Children’s Aid Society
Interim Place (Abuse Shelter for Women & Children)
Operations, Continuous Improvement Leader
Insert Photo
Here
(403) 686-7544 | susan.fleury@rogers.com
www.linkedin.com/in/susanfleury
Improving Business Process, Performance, and Profit
Thank you for your kind attention. To learn more about Susan’s ability to lead your
organization or design your cost-saving initiatives, please contact her directly at:

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Susan fleury networking presentation aug 2015

  • 1. Operations, Continuous Improvement Leader Insert Photo Here Self-directed | Process-driven | Innovative leader 25 years of operational and finance excellence Improving Business Process, Performance, and Profit   
  • 2. Designs cost savings initiatives that tighten controllership, reduce risk, and prevent loss using Lean Six Sigma Methodology Eliminates redundancies and inefficient workflows to save costs and maximize resources. Ensures culture of continuous improvements, quality, and partnership. Initiates process improvements for Fortune 500 companies.
  • 3. Leads A/P departments improving efficiency Manages multi-million dollar A/R portfolios Drives standardization across organization Translates business goals into operational plans & delivers Coaches, mentors and develops individuals and builds teams
  • 4. Enhances shareholder value by identifying cost saving opportunities Reconciliation of multi million dollar Balance sheet and Intercompany accounts, tax recovery Effective budget, forecast and P&L analysis Translates business goals into operational plans & delivers Customer centric, quality focused, safety conscience
  • 5. Coaching, Mentoring & Team Building Continuous Improvements using Lean Tools Lean Training & Project Support Financial Planning & Analysis Project Forecasting, Financing, & Budgeting Professional Facilitation of meetings, workshops Visual Management Techniques Customer Satisfaction Centric Six Sigma Black Belt Certification Change Management Effective oversight of Large & Multi- Asset Class Portfolios Managing Capital Improvements
  • 6. CI Lean Awareness Week | Shell Canada | 2013/14 Team One Award | Modular Space | 2009 Best Global Project | GE ELFUN Volunteer | 2004 Best Global Project | GE ELFUN Volunteer | 2003 Best Team | GE ELFUN Volunteer | 2003
  • 7. $0 $2,000,000 $4,000,000 $6,000,000 $8,000,000 $10,000,000 $12,000,000 2007 2008 Example One: Identified 20% margin erosion on $60M and recovered over 70% within 48 months. Tightened controls to prevent future loss.
  • 8. Example Two: Reduced Canadian delinquency rate (+60 days) from 21.8% in 2007 to below 10% by 2009. Managed AR portfolio and reduced write-offs from $200K per year to less than $70K per year over the course of 48 months. 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0% 2007 2009
  • 9. Continuous Improvement Lead 2012-2015 SHELL CANADA, PROJECTS UNCONVENTIONALS Operations Manager, Canada 2007-2011 MODULAR SPACE FINANCIAL SERVICES LTD. Assistant Director Field Operations Canada 1995-2007 GE CAPITAL MODULAR SPACE Canadian Financial Services Operation, A/P Process Leader 1990-1995 GE CANADA CORPORATE Accounts Payable Supervisor 1987-1990 WORKWEAR CORPORATION OF CANADA LTD
  • 10. 15 year commitment to creating and leading volunteer initiatives for 30+ non-profit organizations Supportive Housing of Peel (SHIP) | Schizophrenia Society of Ontario Weekend to End Breast Cancer | Canadian Lung Association | United Way Mississauga Garden Park | Our Place Peel (youth shelter) Habitat for Humanity | Interim Place | Heart & Stroke Foundation EC Drury School for the Deaf | Region of Peel & Children’s Aid Society Interim Place (Abuse Shelter for Women & Children)
  • 11. Operations, Continuous Improvement Leader Insert Photo Here (403) 686-7544 | susan.fleury@rogers.com www.linkedin.com/in/susanfleury Improving Business Process, Performance, and Profit Thank you for your kind attention. To learn more about Susan’s ability to lead your organization or design your cost-saving initiatives, please contact her directly at: