T Bytes Digital customer expierence

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T-Bytes
Digital Customer Experience
October Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................14
3. Rewards and Recognition Updates...................................................................................................................60
4. Customer Success Updates................................................................................................................................99
5. Partnership Ecosystem Updates......................................................................................................................151

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Financial, M & A Updates
Digital Customer Experience Technology

Financial, M&A Updates
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Asana Announces Record Second Quarter Revenue
• Ended the quarter with over 82,000 paying customers.
• The number of customers spending $5,000 or more with us on an annualized basis
grew to 7,933, an increase of 65% year over year.
• The number of customers spending $50,000 or more with us on an annualized basis
grew to 283, an increase of 160% year over year.
• Overall dollar-based net retention rate was over 115%.
• Dollar-based net retention rate for customers with $5,000 or more in annualized
spend was over 125%.
• Dollar-based net retention rate for customers with $50,000 or more in annualized
spend was over 140%.
• Launched Asana Goals which allows teams to connect company goals with OKRs
and the work to support them in one place.
• Announced the Future of Asana and long term product vision in July with over
23,000 viewers around the world.
• Announced Asana for Microsoft Teams integration which enables conversations in
Teams to be linked directly to Asana projects.
Executive Commentary
“In the second quarter, strong execution and expanding adoption of Asana’s
platform drove total revenue growth of 57% year over year. We’re pleased with
the momentum in our business and believe we are well positioned to be a
long-term leader in a multi-billion dollar market opportunity,” said Co-founder
and chief executive officer, Asana. “Teams are at the center of everything we do.
Now more than ever it’s important for teams to operate with clarity, alignment
and accountability. By making collaboration easier and by powering teams to be
more effective, Asana helps organizations move forward. These are
extraordinary times but we remain focused on our mission, which is to help the
world’s teams work together effortlessly, whether that’s in an office or in our
homes.”
1
Key Financial Highlights

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TIBCO Announces Agreement to Acquire Information Builders, Inc.
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to
connect, unify, and confidently predict business outcomes, solving the world’s most
complex data-driven challenges. TIBCO announced that it has entered into an agreement
to acquire Information Builders, Inc. (ibi), a leading data and analytics software
company. ibi has a rich product portfolio and trusted data-driven solutions that are at the
core of digital transformation. Its comprehensive set of data management and analytics
capabilities will augment TIBCO’s Connected Intelligence platform to more deeply
address customers’ end-to-end needs. ibi helps organizations manage complex and
disconnected data so they can build, embed, and automate intelligence in everything they
do. With a shared focus on customer excellence and innovation, TIBCO and ibi will
partner with customers to transform their business and drive sustainable innovation. ibi’s
leading data quality, preparation, and integration products will support the TIBCO Any
Data Hub and Responsive Application Mesh strategies. In addition, TIBCO’s
Hyperconverged Analytics strategy will be enriched with the infusion of ibi’s leading
analytics solution, WebFOCUS.
“Data-driven insight is more critical than ever. With the acquisition of ibi, we gain
access to a broader set of analytics and technology, greatly enhancing our ability to
help the world’s leading organizations solve their most complex data problems,” said
Chief executive officer, TIBCO. “The blend of our two companies, with strong and
complementary capabilities, will further unlock the potential of real-time data for
making faster, smarter decisions.”
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Magic Reports Second Quarter and First Half 2020 Financial Results
Financial Highlights for the Second Quarter Ended June 30, 2020
• Revenues for the second quarter increased 12% to $86.5 million compared to
$77.1 million in the same period last year.
• Operating income for the second quarter increased 22% to $9.8 million
compared to $8.0 million in the same period last year.
• Non-GAAP operating income for the second quarter increased 14% to $12.2
million compared to $10.7 million in the same period last year.
• Net income attributable to Magic’s shareholders for the second quarter
increased 19% to $5.7 million, or $0.12 per fully diluted share, compared to $4.8
million, or $0.08 per fully diluted share in the same period last year.
• Non-GAAP net income attributable to Magic’s shareholders for the second
quarter increased 14% to $8.1 million, or $0.17 per fully diluted share, compared
to $7.1 million, or $0.14 per fully diluted share, in the same period last year.
Chief Executive Officer of Magic Software Enterprises, said: In spite of the
COVID-19 pandemic outbreak in March 2020, our outlook for 2020 has
improved due to an increased demand, from existing and new customers, for
digital transformation projects, as COVID-19 forced organizations and their
employees to adapt to the new forced reality and work environment. We are
pleased to witness that our strong and stable financial position, coupled with
our constant efforts to become a trusted advisor of the digital transformation
market, are paying off, and we will continue to make our best efforts to
enhance our portfolio, both organically and through acquisitions in order to
offer the best one-stop-shop for digital transformation.”
3
Key Financial Highlights

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HPE completes acquisition of SD-WAN leader Silver Peak
Hewlett Packard Enterprise announced it has completed the acquisition of Silver
Peak, an SD-WAN (Software-Defined Wide Area Network) leader, in a transaction
valued at $925 million. Silver Peak will become a part of Aruba, a Hewlett Packard
Enterprise company. The acquisition will strengthen Aruba ESP (Edge Services
Platform), helping to advance enterprise cloud transformation with a comprehensive
edge-to-cloud networking solution covering all aspects of wired, wireless local area
networking (LAN) and wide area networking (WAN). Enterprises are increasingly
investing in SD-WAN technologies as legacy WAN architectures incur relatively
high costs and are cumbersome to operate. Aruba and Silver Peak share a common
vision and goal to provide simplicity, scalability, and application-awareness at the
edge. Aruba’s all-in-one SD-Branch portfolio and remote worker solutions,
combined with Silver Peak’s self-driving SD-WAN and WAN optimization solutions,
allow Aruba to better address a wide set of customer requirements in order to
capitalize on a promising market opportunity.
“I am very excited to welcome the Silver Peak team to the Aruba family,” said
President of Intelligent Edge for Hewlett Packard Enterprise and founder of
Aruba Networks. “With the evolving nature of the hybrid workplace, enterprises
are looking to extend connectivity to branch locations and enable secure
work-from-home experiences. By combining Silver Peak’s advanced SD-WAN
technology with Aruba’s SD-Branch and remote worker solutions, customers can
simplify branch office and WAN deployments to empower remote workforces,
enable cloud-connected distributed enterprises, and transform business
operations without compromise.”
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Enterprise Data Management Leader MarkLogic to Be Acquired by Vector Capital
Vector Capital, a leading private equity firm specializing in transformational investments
in established technology businesses, announced it has entered into a definitive
agreement to acquire MarkLogic Corporation, a leading provider of enterprise data
integration and data management solutions. MarkLogic’s technology simplifies the
integration of enterprise data across silos to provide immediate business value.
MarkLogic Data Hub Service is a fully managed cloud data platform that is able to
reliably assemble raw data, index it in real time for powerful semantic search, and
provide the ability to securely run operational and analytical applications at scale. Over
2,500 customers including government agencies, financial services firms, insurance
companies, manufacturing businesses, media companies, healthcare providers, and
others utilize MarkLogic as a complete solution to simplify data integration. The
proposed transaction is subject to customary closing conditions and is expected to close
in the fourth quarter of 2020. Cowen acted as the exclusive financial advisor to
MarkLogic, with Cooley LLP serving as legal counsel. Paul Hastings LLP served as
legal counsel to Vector Capital. Additional financing for the deal was provided by
Monroe Capital LLC.
“MarkLogic is pioneering innovative approaches to data integration in the large and
attractive data management industry,” said Managing Director at Vector Capital.
“We see significant opportunities for growth and are looking forward to supporting
the company as it seeks to capitalize on the increasing complexity of Big Data.
MarkLogic’s highly advanced data management capabilities, top-notch talent pool,
and blue-chip customer base position it for success and continued expansion.”
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Vector Capital Completes Acquisition of MarkLogic
Vector Capital, a leading private equity firm specializing in transformational
investments in established technology businesses, announced the successful
completion of its acquisition of MarkLogic Corporation, a leading provider of
enterprise data integration and data management solutions. Data integration is one of
the most complex IT challenges, and our mission is to simplify it. MarkLogic Data
Hub Service is a highly differentiated data platform that eliminates friction at every
step of the data integration process, enabling organizations to achieve a 360° view
faster than ever. By simplifying data integration, MarkLogic helps organizations gain
agility, lower IT costs, and safely share their data. Vector Capital is a leading global
private equity firm specializing in transformational investments in established
technology businesses. With more than $3 billion of capital under management,
Vector actively partners with management teams to devise and execute new financial
and business strategies that materially improve the competitive standing of
businesses and enhance value for employees, customers, and all stakeholders.
“We are pleased to complete the acquisition of MarkLogic, a pioneer in the data
integration market that is poised for growth,” said Managing Director at Vector
Capital. “We also welcome Adrian as the company’s next CEO and are excited to
partner with him as he continues to accelerate the growth of MarkLogic’s
automated cloud service offering, Data Hub Service. We thank Gary for his
leadership of MarkLogic and see tremendous value in the business that he helped
build.”
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Episerver Completes Acquisition of Optimizely, Creating the Industry’s Most Advanced
Digital Experience Platform
Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms,
announced that it has completed its acquisition of Optimizely, the leader in
experimentation and optimization. With Optimizely, Episerver is an industry
powerhouse able to optimize every customer touchpoint across the entire user journey,
and strongly positioned to lead in the estimated $20B digital experience market. The
combined company enables customers to do more testing, in more places, with greater
ease than ever before. With the powerful combination of creation and optimization,
companies can now experiment on every customer touch point from product
development and content to digital experience and customer support, along with their
go-to-market strategy and related business logic. Episerver’s expanded portfolio
empowers digital teams to be more intentional in their customer engagements as well as
more agile adapting to changing behaviors and markets. The new Episerver delivers a
unique system of differentiation to inspire product and experience innovation using real
customer insights; increase agility to test and deliver impactful experiences and speed
time to market; and improve outcomes through unique digital experiences for each
customer, at scale.
“While every B2B and B2C company is online, not every team is using customer
insights to confidently seize new opportunities and adapt to challenges,” said CEO of
Episerver. “I’m thrilled that with the completion of our acquisition of Optimizely, we
are democratizing experimentation so companies can replace guesswork with
evidence-based outcomes that drive transformation, customer engagement, and
brand differentiation.”
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Qlik Acquires Blendr.io To Drive Real-time Data Into SaaS Applications and Automate
Enterprise Processes To Create New Insights and Trigger Actions
automation platform (iPaaS), that seamlessly automates data integration and orchestration of
processes across 500+ SaaS applications and cloud data sources. Purpose built for embedded
SaaS use cases and enterprise integration workflows, Blendr.io expands Qlik’s ability to
deliver Active Intelligence through its end-to-end data integration and cloud analytics
platform, where real-time, up-to-date data triggers immediate action to accelerate business
value across the entire data and analytics supply chain. With the acceleration to cloud-based
SaaS applications, modern data and analytics platforms must enable real-time data access,
ingestion, transformation and insight discovery to trigger action at the point of decision.
Through Blendr.io’s best-in-class application connectivity, integration and process
automation solutions, Qlik reinforces the importance of automation and action as key
attributes of its cloud-first end-to-end data and analytics platform. Blendr.io, which already
serves more than 1,500 end user clients through over 100 customer accounts such Aptivio,
Graydon and Globis Software, provides a comprehensive set of real-time integration and
automation layers, including:
• Connectivity Layer – Enables integrations with cloud platforms and 500+ SaaS
applications
• Integration Layer – Enables building of comprehensive “blends” with an easy-to-use,
flexible low-code visual builder that supports scheduling and adds business logic by
including conditions, variables and more
• UI and Embedding Layer – Embeds integrations into the UI of a cloud platform and offers
end customers fast, comprehensive ways to activate integration across marketing, sales, and
other cloud platforms such as CRM, ERP, helpdesk and more
• Management Layer – Delivers central management of customers, integrations, templates
and embedding into a cloud platform
“Modern data and analytics solutions like Qlik are delivering Active Intelligence, where
technology and processes enable the continuous use of real-time data to automate action
and enable timely decision making,” said CEO at Qlik. “Blendr.io’s extensive iPaaS
solution will further expand the ability of Qlik’s end-to-end platform to help customers
more easily and seamlessly integrate data and automate processes across every decision
throughout the organization.”
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Twilio to Acquire Segment, the Market-leading Customer Data Platform
Twilio announced that it has entered into a definitive agreement to acquire Segment for
approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash
free, debt free basis. The transaction is expected to close in the fourth quarter of 2020.
The businesses that deliver the best experiences are the ones that know their customers
well and use customer data to provide more relevant interactions. However, wrangling
these customer insights is extremely difficult as the information is typically spread across
disparate systems and functions throughout an organization. By combining the market
leaders in the cloud communication and customer data platform (CDP) spaces, Twilio
can now alleviate this pain for businesses by delivering a single, unified view that helps
companies better understand their customers in order to engage more effectively. The
transaction will accelerate Twilio’s growth with a combined total addressable market of
$79 billion, bringing Twilio one step closer to achieving the company’s vision of
becoming the world’s leading customer engagement platform trusted by developers and
companies globally.
“Data silos destroy great customer experiences,” said Co-founder and CEO of
Twilio. “Segment lets developers and companies break down those silos and build a
complete picture of their customer. Combined with Twilio's Customer Engagement
Platform, we can create more personalized, timely and impactful engagement across
customer service, marketing, analytics, product and sales. We are thrilled to welcome
Segment to the Twilio team.”
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Splunk to Acquire Plumbr and Rigor, Expanding the World’s Most Comprehensive Observability
Portfolio
Splunk Inc. provider of the Data-to-Everything Platform, announced that it has completed the
acquisition of Plumbr, an application performance monitoring (APM) company offering
auto-instrumentation, Real User Monitoring and deep application performance insights for enterprise
applications. Splunk also announced that it has signed a definitive agreement to acquire Rigor, a
digital experience monitoring (DEM) company offering advanced synthetic monitoring and
optimization tools. Rigor’s solutions help customers optimize end-user experiences in digital
channels. With both acquisitions and product integrations, Splunk will significantly expand its APM
and DEM capabilities. The combined power of Splunk’s Observability Suite will ultimately give
customers a seamless, end-to-end observability experience to help guide them across both cloud and
on-premises environments, as well as the software architecture transformations occurring with
applications. Plumbr offers advanced instrumentation, profiling and Real User Monitoring (RUM)
capabilities, which are critical to monitoring Java, PHP, Python and .Net applications. The addition of
Plumbr’s technology to Splunk’s Observability Suite gives customers unprecedented monitoring and
troubleshooting of existing applications, as well as RUM, database monitoring and code profiling
capabilities. Rigor delivers a unique DEM platform that combines the power of synthetic monitoring
with an intelligent optimization engine to help customers find, fix and prevent web and API
performance issues impacting user experiences. Rigor’s solutions can complement Splunk’s newly
announced RUM offering as part of the company’s best-in-class Observability Suite.
“The global acceleration to multicloud and hybrid cloud architectures has created an observability
revolution. Development, operations and IT teams everywhere require real-time, full-fidelity and
ML-driven solutions that can help them quickly and confidently modernize and build
cloud-native applications,” said Chief technology officer, Splunk. “Together, Plumbr and Rigor
accelerate Splunk’s vision to deliver a comprehensive Observability Suite with best-in-class
DEM and APM for all applications. Splunk is the industry’s leading enterprise-grade
Observability Suite providing customers with a complete, full-fidelity view into their data.”
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Teradata Vantage Now Available on Google Cloud
Teradata, the cloud data analytics platform company, announced general availability of Teradata Vantage on Google Cloud. This as-a-service
offering provides access to Vantage – the powerful data and analytics platform that unifies analytics, data lakes and data warehouses – using
increasingly popular Google Cloud resources. Teradata provisions and maintains secure, scalable environments on Google Cloud so that
customers can focus on using data as one of their greatest assets. This expansion of cloud data analytics options gives Teradata customers
deployment flexibility. Teradata is the only data warehouse and analytics company to provide consistent features and software across
on-premises, hybrid and multi-cloud environments on all three of the top public clouds. This flexibility includes both license and application
portability that makes migrations to Google Cloud faster, with lower risk. Subscriptions to Vantage on Google Cloud include the latest
Teradata software, Google Cloud compute and storage resources, and environment management. Standard benefits of using the cloud for
data analytics – agility to respond quickly to emerging situations as well as freeing up money and time to focus on more valuable activities
– are amplified with as-a-service offerings. Teradata manages the performance, security, availability, and operations of a customer’s analytics
infrastructure using Google Cloud, including detailed tasks like software patches, version upgrades and security monitoring with a 99.9%
availability SLA.
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TIBCO Announces Agreement to Acquire Information Builders, Inc.
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect,
unify, and confidently predict business outcomes, solving the world's most complex data-driven
challenges. TIBCO announced that it has entered into an agreement to acquire Information
Builders, Inc. (ibi), a leading data and analytics software company. ibi has a rich product portfolio
and trusted data-driven solutions that are at the core of digital transformation. Its comprehensive
set of data management and analytics capabilities will augment TIBCO’s Connected Intelligence
platform to more deeply address customers’ end-to-end needs. ibi helps organizations manage
complex and disconnected data so they can build, embed, and automate intelligence in everything
they do. With a shared focus on customer excellence and innovation, TIBCO and ibi will partner
with customers to transform their business and drive sustainable innovation. ibi’s leading data
quality, preparation, and integration products will support the TIBCO Any Data Hub and
Responsive Application Mesh strategies. In addition, TIBCO’s Hyperconverged Analytics
strategy will be enriched with the infusion of ibi’s leading analytics solution, WebFOCUS.
Millions of people worldwide use ibi-powered software every day across the Healthcare,
Financial Services, Public Sector, Manufacturing, Transportation and Logistics, and Retail
industries. ibi solutions have received more than 40 awards for Outstanding Customer Service
and Support, including ones for a Cloud BI and Technology Innovation.
“Data-driven insight is more critical than ever. With the acquisition of ibi, we gain access to
a broader set of analytics and technology, greatly enhancing our ability to help the world’s
leading organizations solve their most complex data problems,” said Chief executive officer,
TIBCO. “The blend of our two companies, with strong and complementary capabilities, will
further unlock the potential of real-time data for making faster, smarter decisions.”
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Veritas Acquires Globanet, Extending Its Leading Digital Compliance Portfolio
Veritas Technologies, a global leader in data protection, availability and insights, announced that
it has acquired Globanet, a privately held software company based in Los Angeles, California.
The acquisition further extends Veritas’ strong portfolio of digital compliance and governance
offerings to give customers native visibility into over 80 new content sources. Globanet provides
comprehensive compliance and intelligent communications solutions to enterprises, including
Globanet Merge1™. As digital transformation accelerates, the explosion in data has created
compliance challenges for enterprises, especially those with remote workers. Increasing
regulations, ransomware threats, and data complexity have made information governance a
strategic imperative for business. To ensure compliance and effectively respond to legal inquires,
it is essential for the businesses to sort, discover, and act upon data quickly. Veritas has over
10,000 customers worldwide for its digital compliance portfolio. Veritas is also #1 for market
share by revenue for 2019 in the Archive Software Market.1 Globanet’s technology will
strengthen the capabilities of Veritas’ archiving and e-discovery offerings by adding the ability to
natively capture, classify, monitor, and discover against more sources of content than ever before.
It will:
• Give customers visibility and enable them to act on over 80 new global content sources,
including Microsoft Teams, Slack, Zoom, Symphony, Bloomberg and more
• Simplify discovery and lifecycle management with richer content capture that shows archived
content in a closer to native view
• Offer complete capture of Microsoft Office 365 content sources along with all other
communication and file sources used by Veritas customers
• Enrich metadata with Veritas’ industry-leading classification engine across over 80 content
sources
“By integrating Globanet’s technology into our digital compliance portfolio, we’re making it
simpler for Veritas customers to find and act on more of their data, no matter where it lives,”
said CEO, Veritas. “The announcement accelerates and strengthens our vision for the Veritas
Enterprise Data Services Platform and improves its world-class compliance capabilities. No
matter what communications and data management platform our customers use, we enable
them to optimize and monitor all their content as it moves from backup to archive to
discovery.”
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Solutions Updates

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Solution Updates
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Acquia Announces Major Updates to Open Digital Experience Platform (DXP) at
Acquia Engage
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Solution Description
Digital experience company Acquia announced major updates to the Acquia Open Digital Experience Platform (DXP) at Acquia Engage. The Acquia Open DXP
is powered by Acquia Marketing Cloud and Acquia Drupal Cloud, a unified solution for multi-experience customer journeys across all modes of customer
interaction. New enhancements will empower developers to innovate their digital experiences faster and help marketers make smarter, data-driven decisions across
campaigns. For developers, the latest enhancements to Drupal Cloud focus on decreasing the time to build, design, and run sites and applications. Following the
successful launch of Drupal 9 in June, the new Acquia Migrate Accelerate tool significantly reduces the effort tied to a transition from Drupal 7 to Drupal 9.
Currently in beta, the tool reduces time to value for Drupal 9 by providing a user-friendly interface to streamline analysis and planning, DevOps, data imports, and
content auditing for migrations. Once organizations are migrated, the new Acquia Cloud IDE makes it faster than ever to build Drupal sites and applications, with
one-click access to a cloud-hosted development and testing environment. Acquia Cloud IDE integrates with existing Acquia command-line and automated build
tools for Drupal, making it faster and easier for developers to build and test their code – even in remote or hybrid work setups. Finally, Acquia CMS, currently in
beta, provides a trusted, secure and turnkey distribution of Drupal 9. This increases time to value from months to days for best-practice implementations, and
eliminates up to 80% of setup and update costs. Also in the Drupal Cloud family, Site Studio helps marketers reduce their time-to-publish with drag-and-drop
experience creation and visual assembly of content, layout, and designs.

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Adobe MAX 2020: Enabling ‘Creativity for All’ with Creative Cloud Innovation
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At Adobe MAX, Adobe unveiled significant innovation across its Creative Cloud applications and services. In addition to ground-breaking new features like
Neural Filters in Photoshop, the company released major updates to its flagship applications including Lightroom, Premiere Pro and Illustrator. Adobe also
underscored its commitment to accelerating the development of mobile and multi-surface apps, with the official launch of Adobe Illustrator on the iPad and Adobe
Fresco on the iPhone. Additionally, the company previewed a prototype of a digital content attribution tool that will debut within Photoshop and Behance as part
of its Content Authenticity Initiative. Rooted in Adobe’s mission to enable creativity for all, MAX 2020 is offered as a free around-the-world event. With 56 hours
of live content planned, Adobe MAX will inspire, educate and entertain creators through product deep dives, luminary masterclasses and community events. From
seasoned professionals to students, social media mavens and hobbyists, this year’s event offers endless opportunities for creators to take their skills to the next
level. According to Adobe’s State of Creativity research, 82% of creators say that the events of 2020 have forever changed how they create, and 83% feel it’s more
important than ever to expand their abilities. With this reality as the backdrop, the Creative Cloud releases empower users to level up their skills, collaborate
seamlessly with others, accelerate their productivity and create for new mediums in entirely new ways.

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Phoenixnap Shifts To Operate-From-Anywhere Cloud Communications Platform
With 8x8
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8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud
infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications
PlatformTM to enable employees and contact center agents to operate from anywhere, and stay connected with colleagues, customers and partners around the
world. Founded in 2009, phoenixNAP’s mission has always been to provide outstanding value and service, using state-of-the-art technology, to remove the stress
from IT management and maintain an incredibly responsive experience for customers so they can focus on their core business. While the company provided
organizations and businesses of all sizes with cutting-edge IT infrastructure solutions and services, its legacy on-premises communications and contact center
systems were hindering global growth as they were costly to maintain, difficult to administer, and unreliable. phoenixNAP needed a cloud communications
platform that could be easily deployed across multiple locations and centrally administered to improve communications, collaboration and customer engagement
while ensuring business resilience. Working closely with technology provider Insight Enterprises, phoenixNAP selected 8x8 X Series, an integrated cloud voice,
team chat, video meetings and contact center solution for its more than 500 employees across the US, Europe and Asia. Moving their communications and contact
center to the cloud allowed the company to easily expand into new regions without having to add and manage new infrastructure and carriers. It also freed up IT
resources by providing the flexibility to centrally administer the solution while giving each employee a business phone number, including team chat and video
conferencing capabilities, that is accessible anywhere from a single desktop and mobile app.

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CallTrackingMetrics Launches Bi-Directional Google Ads Integration
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CallTrackingMetrics, a leading provider of call tracking and contact center software, announces a brand new direct integration with Google Ads. The Google
Ads Direct Connect integration communicates directly with the Google Ads API in order to allow conversion data to flow between the two platforms.
Marketers can now seamlessly optimize campaigns around conversions, such as calls, form fills, sales, and appointments, within one platform. With this
direct integration, CallTrackingMetrics is also one of the only providers in the space with the ability to directly influence conversions for click-to-call and
click-to-landing pages in Google Ads. Triggers in CallTrackingMetrics will automate sending conversion data into Google Ads. Customers can determine
what actions they want to count as a conversion, whether that’s a phone call that mentions a specific keyword or lasts over two minutes, or a text message or
form fill from a customer. They can also map any conversion actions they already have configured inside of Google Ads into CallTrackingMetrics. Agencies
managing multiple client sub-accounts can instantly link those to matching Ads accounts in one click, making set up seamless. The integration also introduces
new diagnostic reports to isolate any pages that aren’t fully optimized for call tracking, and produces high-level metrics around cost per call and call through
rate by landing page.

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CallTrackingMetrics Adds New Live Chat Product to Unified Communications Suite
18
CallTrackingMetrics, a leading provider of call tracking and contact center software, announces the launch of a new live chat product. With chat becoming the preferred
communication method for many consumers, CallTrackingMetrics’ chat enables businesses to gather essential marketing attribution data for all of their communication
channels within one platform and drive higher satisfaction for their customer base. Similar to how businesses use CallTrackingMetrics to track calls, texts, or form submissions,
they will now be able to attribute live chat conversations back to unique advertising channels or campaigns to know which inspire customer contact and optimize their marketing
spend accordingly. Businesses can consolidate their software spend and reduce reliance on third-party tools by unifying all of their communication channels, including calls,
texts, forms, and now chats, within one platform. Agents will be able to manage multiple service touchpoints within one dashboard, thereby eliminating the need to switch tools
or even website pages to handle different support inquiries and provide faster service to customers. They will have full visibility into visitor and campaign data and any history
of past exchanges with the customer in order to further personalize the interaction. Furthermore, businesses can manage chat requests in line with their unique routing
customizations to drive efficiency for their support and sales teams and get the customer to the right agent the first time. Additional customizations include the ability to
customize their chat widget with their own colors, create individual and team canned responses, share files in chats, and set up custom triggers based on chats to automate
internal actions across teams within an organization.

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Conversica Announces Virtual Assistant-Powered Website Chat for Free, Disrupting
the Chatbot Market
19
Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website
chat offerings by delivering AI-powered human-like, two-way conversations over chat for free via its Intelligent Virtual Assistants (IVAs). Unlike traditional website chat
offerings which leave customers frustrated, Conversica IVAs can engage with website visitors and quickly connect them to the information they seek via chat, use email and
SMS to nurture them through a qualification process and pass hot qualified opportunities to customer-facing teams—all while delivering a personalized experience that
digital-natives now demand across multiple channels. As businesses become more digitally enabled, a greater burden is placed on customer-facing teams to engage with a higher
volume of prospects and customers across many more channels. Delivering a personalized touch to every prospective buyer or customer is simply not possible for
resource-strapped customer-facing teams. In response, many companies turn to simple chatbots to answer commonly asked questions and quickly connect website visitors to
live agents. Unfortunately, as their digital volume grows, history shows that teams quickly collapse under the pressure to respond. Simple chatbots can only deliver canned
responses to predetermined questions that have taken months to be stood up by internal teams, and due to high volumes coupled with resource-constrained customer-facing
teams, it is no longer feasible to rely on having a human representative available on demand. Using Conversica’s IVAs via website chat allows customers and prospects to start
on one channel and easily move to another channel to have a deeper level of engagement with a product or service. From the very first touch, IVAs stay with that prospect or
customer across their entire customer journey and realize instantaneous time-to-value for organizations. Whether teams are trying to drive people to marketing events, find
sales-ready leads faster, schedule an account review, identify renewal or expansion opportunities, or even work through invoicing and payment logistics, they can engage with
prospective buyers or existing customers via website chat and easily transition to a more detailed conversation over email, from email to text, and eventually over every possible
digital touch point—all without losing any moment of that conversation or the context.

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DataStax Astra Now Available on AWS, GCP, and Azure, Making It Easier for Developers
to Build Multi-Cloud, Multi-Region Applications
20
DataStax announced that enterprises and developers now have the freedom to run any Apache Cassandra™ workload, anywhere, at global-scale with DataStax Astra on Amazon
Web Services, Google Cloud Platform, and Microsoft Azure. Astra enables users to rapidly build, deploy and easily manage multi-cloud, multi-region applications with a
massively scalable Database-as-a-Service (DBaaS). Delivering on the mission to connect every developer in the world to the power of Cassandra with the freedom to run their
data in any cloud or on any device, DataStax extends the availability of Astra on major cloud platforms. Enterprises and developers can now take advantage of the NoOps,
zero-downtime capabilities of Astra to build cloud-native apps quickly on any of the top three public clouds with zero lock-in and the ability to scale-out to the largest
workloads. DataStax Astra, built on Kubernetes, provides a simple experience for Cassandra deployment and application development. With self-service options, various
learning resources, and developer-friendly APIs, Astra has removed the complexity from starting up and getting up to speed on Cassandra, the proven NoSQL, open-source
database.
New Astra Features include:
• Storage-Attached Indexing — Improved operations and data modeling, lowered barriers to NoSQL adoption, and a drastically improved developer experience for building
Cassandra data models, slashing the time required upfront to plan out queries.
• VPC Peering — Enhanced security and compliance with the ability to peer cloud VPC to an Astra cluster and maintain private communication between cloud-based apps and
Astra.
• Multi-Region — Runs a common instance of an application and/or data platform across two or more cloud provider geographic regions and makes applications resilient to a
regional cloud outage. (e.g., due to wildfires or hurricanes)

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DigiCert Secure Software Manager Modernizes PKI Automation to Enable Frictionless
Secure Code Signing, Private Key Management
21
DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, introduced Secure Software Manager, a modern way to automate and manage PKI security across
CI/CD pipelines. Secure Software Manager makes it easy for enterprises to integrate secure key management for code signing into their development processes while delegating
cryptographic operations, signing activities and management in a controlled and auditable way. The drive for agility leaves the product engineering organizations exposed to internal
threats and hackers. Stolen code signing certificates and their associated keys have led to many high-profile attacks, where these keys have been used to sign malware and commit
fraud. DevOps teams need signing solutions that fit within their workflows and make signing keys easily accessible when pushing code, but many orchestration tools do not include
key protection. Secure Software Manager removes the burden on engineers for cryptographic asset protection, enabling them to sign with confidence and freeing them to do what they
do best: develop and deploy software quickly and efficiently. It provides:
• command line tools that easily integrate with CI/CD systems
• automatic signing of packages, binaries and containers on every merge to master when authorized
• RESTful APIs for custom integrations
• simultaneous signing of Docker containers and software code, adding trust to every step of process
Using Secure Software Manager reduces the risk of key theft and misuse by strengthening security around key accessibility and storage. Hash signing lets developers protect
intellectual property, as no files are uploaded to the cloud.

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Domo Launches Interactive Election Tracker to Make Polling Data Accessible and Consumable
22
Domo announced the launch of the Domo Election Tracker, a free, interactive resource with polling data and other relevant data sources on this year’s presidential election.
Following Domo’s launch of the Coronavirus (COVID-19) Global Tracker, the Election Tracker is yet another example of Domo’s mission to encourage curiosity around data
and its sources. The Election Tracker was borne from the curiosity of Domo’s public insights team – the team responsible for the Coronavirus Global Tracker – as they explored
data and insights relative to the 2020 election. Two dominant questions arose from this exploration: How can the public better understand the relationship of current polling to
that of polling at the same point in the 2016 cycle – given the polling in 2016 often differed from the final result; and could Domo share these polling insights alongside other
core coronavirus tracker data? As an award-winning data platform for its ease-of-use, powerful data engine and interactive visualizations, Domo is built to allow users to quickly
ingest new data and combine with existing data. The Domo public insights team quickly pulled in 2020 and 2016 presidential polling data, alongside political campaign
contributions and blended those data sources with existing coronavirus data. The team leveraged Domo’s internal ETL tools, interactive visualizations and custom-built apps to
create the Election Tracker. This free resource uses the Domo platform to help anyone see and understand data around this year’s presidential election, and also enables users
to embed any of the visualizations in their own websites or operations. In addition, the Election Tracker includes a Data Explorer feature, which enables users to filter to a
specific state or day, sort the data and export the metrics behind the interactive visualizations. Users can also drill down to view state-level details of campaign contributions,
unemployment claims and COVID-19 metrics such as mortality and new cases.

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CartiHeal Receives FDA "Breakthrough Device Designation" for the novel Agili-C Implant
23
CartiHeal, developer of Agili-C™, a proprietary implant for the treatment of cartilage lesions in arthritic and non-arthritic joints, announced that FDA has granted Breakthrough
Device Designation for the Agili-C implant™. FDA's Breakthrough Device Program is reserved for certain medical devices that provide for more effective treatment or
diagnosis of life-threatening or irreversibly debilitating diseases or conditions. This program is intended to help patients receive more timely access to these medical devices
by expediting their development, assessment and review by FDA. CartiHeal is currently conducting a pivotal IDE clinical study which is designed to evaluate the Agili-C™
implant superiority over the current surgical standard of care – microfracture and debridement. In total 251 Subjects were enrolled in 26 sites in the US, Europe and Israel. The
study includes Subjects with both mild to moderate osteoarthritis and focal defects, without arthritic changes. Final study results are expected next year. CartiHeal, a
privately-held medical device company headquartered in Israel and New Jersey, develops proprietary implants for the treatment of cartilage and osteochondral defects in
traumatic and osteoarthritic joints. CartiHeal's cell-free, off-the-shelf implant is CE marked for use in cartilage and osteochondral defects. Agili-C™ has been implanted in over
500 study patients with knee, ankle, and great toe cartilage lesions in a series of clinical trials at leading centers in Europe and Israel – treating a broad spectrum of cartilage
lesions, from single focal lesions to multiple and large defects in osteoarthritic patients.

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Gainsight Horizon Experience Design System Now Available as Horizon Experience 4U
24
Gainsight announced at their Pulse for Product conference that it is making the company’s Horizon Experience design system available to the world as Horizon Experience 4U.
Horizon Experience 4U will make it easier for product designers and engineers to use Gainsight’s inventory of components and use cases — optimized to reduce time to value
and improve product adoption — in their own product experience efforts. Gainsight’s Horizon Experience was announced at Gainsight’s Pulse conference in May 2020 as a
first of its kind product experience for customer success and product professionals. Since the announcement, over 80% of the Gainsight platform has been made available in
the Horizon Experience, and the remaining Gainsight products will be complete in early 2021. The Gainsight Horizon Experience is the company’s innovative design system
built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. During the Product
Keynote for Pulse for Product, the company also announced a significant innovation around Gainsight PX, Roadmap Reflections. Roadmap Reflections is a module within the
Gainsight Customer Cloud aimed at Product Managers and Product Leaders that analyzes customer data from various sources within Gainsight’s platform and creates a unified
view of roadmap insights and suggestions. It provides Product Leaders with a ranked list of recommended areas to focus on from a roadmap perspective. The ranking considers
factors such as usage, account health, revenue associated with the product module, user sentiment, upcoming renewals, and more. This analysis provides a rich, data-driven
view of your recommended roadmap investments and prevents common expensive mistakes overlooked in product roadmaps that aren’t derived from the same integrated
perspective.

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H2O.ai brings AutoML to Equifax Ignite with Driverless AI
25
H2O.ai, the open source leader in artificial intelligence (AI) and machine learning (ML), announced the availability of H2O AutoML and Driverless AI within Equifax Ignite®.
H2O is a leading open-source AI platform, and its Driverless AI is a leading automatic machine learning (AutoML) platform that will enable users of Equifax Ignite to easily
build and deploy machine learning models. H2O Driverless AI automates time-consuming machine learning workflows with automatic feature engineering, model tuning, and
model selection to achieve the highest predictive accuracy within the shortest amount of time. Equifax Ignite allows users to create analytical insights via end-to-end Equifax
solutions or through modular microservices that support their existing technology platforms and workflows. H2O is a fully open-source, distributed in-memory machine
learning platform with linear scalability. It supports the most widely used statistical and machine learning algorithms including gradient boosted machines, generalized linear
models, deep learning and more. H2O Driverless AI can ingest data from a variety of data sets and can be deployed everywhere, including all cloud and on-premise
environments. H2O.ai is the open source leader in AI and automatic machine learning with a mission to democratize AI for everyone. H2O.ai is transforming the use of AI to
empower every company to be an AI company in financial services, insurance, healthcare, telco, retail, pharmaceuticals and marketing. More than 20,000 companies and
quarter million data scientists trust H2O to do their data science and machine learning. H2O Driverless AI, an award-winning and industry-leading automatic machine learning
platform for the enterprise, is helping data scientists across the world in every industry be more productive and deploy models in a faster, easier, and cheaper way. H2O.ai has
been recognized as a Visionary in the 2020 Magic Quadrant for Cloud AI Developer Services.

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Informatica Achieves FedRAMP In Process Designation for Informatica Intelligent Cloud Services
Under the Sponsorship of the Department of State
26
Informatica®, the enterprise cloud data management leader, announced it has achieved the Federal Risk and Authorization Management Program’s (FedRAMP) In Process
designation for Informatica® Intelligent Cloud Services™ (IICS) cloud integration platform. Powered by Informatica’s AI-powered CLAIRE® engine, IICS is an
industry-leading enterprise Integration Platform as a Service (iPaaS), reimagined for modern multi-cloud and hybrid integration challenges across application, API, and data
integration, as well as modern data management patterns supporting master data management, data quality, governance and privacy. Government organizations use data to
create valuable insights about their services, costs and resources, as well as increasingly make data available to citizens, but volumes of legacy data found on-premises, in the
cloud, and in hybrid environments tend to be siloed, poorly integrated, and lacking governance. By deploying IICS within the Government Cloud environment, Informatica will
empower government agencies to dramatically reduce the time required to ingest or integrate data, and quickly connect to cloud, multi-cloud and on- premises data sources.
Agencies around the world will have complete access to the industry’s leading enterprise iPaaS that rapidly catalogs and integrates all multi-cloud and on-premises data and
provides access to clean, secure, complete, and governed data for analytics at cloud scale and speed. The FedRAMP program provides a standardized approach to security
assessment, authorization and continuous monitoring for cloud products and services. IICS already meets or is aligned to a number of global security standards, General Data
Protection Regulation (GDPR), AICPA SOC2 Type II and SOC3, Health Insurance Portability and Accountability Act (HIPAA), ISO27000 and Salesforce AppExchange.

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Informatica Announces Advanced Capabilities in Enterprise Cloud Data Management to Help
Businesses Swiftly Transform in the Cloud
27
Informatica®, the enterprise cloud data management leader, announced new advanced capabilities designed to help customers rapidly become cloud-first,
cloud-native in this global pandemic. IDC predicts continued double-digit growth in infrastructure digital transformation in 2020 during the pandemic as
companies increasingly invest in the cloud to accelerate their digital transformation efforts*. Informatica has been at the forefront of enterprise cloud data
management, continuously innovating to help its customers succeed in the Cloud-AI era. The virtual fall launch event is yet another milestone in Informatica’s
innovation helping enterprises with AI-powered serverless data management, business continuity, application management and a 360-degree view of the business
leveraging multi-domain Master Data Management. The Fall enhancements also include an intelligent data marketplace and data fabric to help customers easily
find, manage and maximize the value of their data and cloud analytics to accelerate digital transformation. The new enhancements to Informatica’s entire enterprise
cloud data management platform are designed to help companies survive, sustain and succeed in the post-pandemic business environment. Informatica’s Intelligent
Cloud Services is the industry’s leading enterprise iPaaS, supporting the most complex enterprise requirements, processing 15 trillion transactions per month.
Informatica has been recognized as the “2020 Partner of the Year” by Microsoft and Snowflake.

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Invoca Launches Invoca Exchange to Simplify the Activation of Conversation Intelligence Across
Customer Tech Stacks
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Invoca, the leader in conversation intelligence for revenue teams, announced at its annual Invoca Summit, the Invoca Exchange, a marketplace of
more than 40 partner solutions and integrations. Integrations include Google, Salesforce, Facebook, Adobe, Tealium, and Five9. The company also
announced new partnerships with FullStory and Criteo to help brands deliver exceptional digital customer experiences and increased revenue. The
Invoca Exchange provides a simple, centralized hub for marketing, eCommerce, sales, and customer experience teams to explore Invoca’s
integrations, discover new and popular apps, and learn about Invoca partnerships. With Invoca Exchange, customers can easily begin the process
of launching new apps in their organizations to activate conversation intelligence data across their tech stacks. FullStory, the digital intelligence
platform that makes it easy to solve problems, find answers, and optimize customer experiences, and Criteo, the global technology company
powering the world's marketers with trusted and impactful advertising, joined the Invoca Exchange this week as the company announced its new
conversation intelligence solution for customer experience teams at Invoca Summit.

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Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and
Customer Experience Teams
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At its 6th annual conference, Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to
also serve sales, eCommerce, and customer experience teams. The new solutions will allow all revenue teams at business-to-consumer (B2C) brands to create better
buying experiences, drive more leads, and increase revenue. By helping brands understand conversation data and activate it across their technology stack, Invoca’s Active
Conversation Intelligence platform enables businesses to enhance every digital touchpoint and human interaction. The expansion of Invoca’s solution comes at a time
when consumer needs, behaviors, and motivations are changing at breakneck speed. McKinsey found 77% of Americans are trying new shopping methods, brands, and
channels, with the intention of sticking with them for the long-term.
Invoca’s platform includes four solutions built for revenue teams at B2C companies:
• Invoca for eCommerce: Improve digital conversion rates by understanding why and when consumers reach out for buying assistance. This solution is available
immediately.
• Invoca for Customer Experience: Deliver exceptional customer experiences and boost revenue with visibility and insight into the digital-to-conversation customer
journey. This solution is available immediately.
• Invoca for Sales: Analyze customer conversations and enable remote agent coaching and feedback to improve close rates and make the most out of every sales
opportunity. Availability: Now enrolling for beta.
• Invoca for Marketing: Connect every consumer conversation to the digital journey to optimize campaigns, personalize digital touchpoints, and maximize revenue. This
solution is available immediately.

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Kainos launches Intelligent Automation practice
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Kainos, a leading supplier in digital services and platforms, has launched its latest practice, Intelligent Automation, to support organisations with the growing need to
drive efficiency up and cost down. Intelligent Automation is based around creating rapid end-to-end business process automation and encompasses several areas
including robotic process automation (RPA), process mining, chat bots and intelligent optical character recognition (OCR). A fast-growing market, Intelligent
Automation has been widely recognised as a leading future technology trend. Kainos’ range of Intelligent Automation offerings cover an end-to-end service from
opportunity identification, building and implementing a solution and supporting the ongoing operations. The solutions are built around specific customer challenges
including optimising operational efficiency, accelerating existing processes and reducing costs, spanning HR, IT, Finance and Supply Chain functions. A key aspect of
the Kainos approach is to enable customers to become self-sufficient in order to drive future efficiencies independently. With Kainos’ market-leading delivery and
technical expertise, it is uniquely placed to offer Intelligent Automation as part of a wider service offering encompassing digital transformation, data, AI, cloud, design
and Workday services. Following the delivery of several successful customer implementations, Kainos is actively recruiting to further grow its practice and establish
itself as a market leader in this area.

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KNIME and H2O.ai Accelerate and Simplify End-to-end Data Science Automation
31
KNIME and H2O.ai, the two data science pioneers known for their open-source platforms, announced a strategic partnership. The joint offering combines Driverless AI
for AutoML and KNIME Server for workflow management across the entire data science life cycle - from data access to optimization and deployment. With this
partnership, KNIME and H2O.ai offer a complete no-code enterprise data science solution to add value in any industry for end to end data science automation. Preparing
data for AI, selecting the right model, pushing it into production, and continuously optimizing it is a process that typically requires many stakeholders and several tools.
Parts of it can be automated but flexibility is paramount in order to select the techniques that answer a company’s questions in the best way. The lack of an end-to-end
tooling prevalent in most data practices, also makes it very difficult to ensure data lineage. This H2O.ai and KNIME integration now provides a solution that covers all
of these challenges as well as increases data scientists’ productivity, reduces overall IT spend, and creates and uses more accurate predictions. The expanded integration
between H2O.ai and KNIME brings together all-encompassing, intuitive, automated machine learning from H2O.ai with the guided analytics from KNIME. Customers
of H2O.ai and KNIME can now:
• Develop an integrated data science workflow in KNIME Analytics Platform and KNIME Server, from data discovery, data preparation to production-ready predictive
models
• Deliver the power of automatic machine learning to business analysts, enabling more citizen data scientists with H2O Driverless AI
• Reduce model deployment times, leveraging H2O Driverless AI and KNIME Server for reliably managing workflow and creation process in production

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Liferay Unveils New Offering to Help Organizations Create Engaging Experiences and
Digitize Operations
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Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, announced the release of Liferay DXP 7.3.
Liferay DXP supports the need for the organizations to digitize their operations and quickly create engaging digital experiences for customers, dealers, partners, and
employees. Liferay is unique among digital experience vendors in being able to support multiple business objectives from a single flexible platform. These include
driving employee productivity with a modern intranet, increasing online B2B revenue with a digital commerce solution, decreasing customer support costs with a
self-service portal, and unifying disparate systems with robust integration capabilities. By enhancing the ability of business users to directly create, measure, and audit
digital experiences, Liferay DXP 7.3 allows organizations to do more with less and roll out and modify digital solutions faster than ever. IT teams benefit from the power
to manage multiple solutions from a single platform, powerful and flexible APIs that make integration with external systems seamless, and reduced demands on resources
as business users are empowered to act independently. Liferay helps organizations solve digital challenges with omnichannel intranet, portal, commerce, and integration
solutions. Our platform is open source, which makes it more reliable, innovative, and secure. We try to leave a positive mark on the world through business and
technology. Thousands of organizations in financial services, healthcare, government, insurance, retail, manufacturing, and multiple other industries use Liferay.

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GoSpotCheck Builds on Google Cloud for Real-Time Activity Tracking for Some of the World’s Biggest
Brands, Including Dole, Fruit of the Loom, Save A Lot and Under Armour
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GoSpotCheck, the software company reimagining how tomorrow’s workforce works, announced that it has integrated Looker, the business intelligence (BI) and analytics platform from Google Cloud,
to create a platform for building customized data experiences that accelerate business outcomes for its customers. GoSpotCheck (GSC) is a mobile task management platform that connects frontline
workers with corporate goals and directives, creates a shared view of the field, and helps leaders make better decisions, faster. By deploying Looker, GSC was able to create 225 customized data
experiences that seamlessly fit into existing workflows to deliver real-time data at the point of need, and reduce the overall time needed to build reports by 70%. GSC delivers insights 95% faster to
hundreds of its top enterprise customers worldwide, including Dole, Fruit of the Loom, Save A Lot, and Under Armour. GSC’s consumer goods customers are leveraging Looker to run corporate
campaign tracking, merchandising, trade programs, and field sales optimization. Clothing brands, including Fruit of the Loom, use the platform to visualize their market positions, display compliance
Key Performance Indicators (KPIs), and influence product placement within large retailers during key selling seasons such as back to school. Additionally, Fruit of the Loom uses data insights to
identify trends and opportunities when it comes to color, material, and more — helping drive research and development, business strategy, and decision-making. Since the COVID-19 pandemic began,
a growing number of customers are using the GSC platform to track sanitation efforts at schools, hospitals, entertainment venues, and offices, as they plan for re-opening. For example, retail customer
Save A Lot is managing daily operational checklists, food safety, and innovative training initiatives, along with tracking new processes implemented during COVID-19 for health and safety. To meet
these customer needs, GSC leveraged Looker to help Save a Lot create interactive dashboards that track, visualize, and share inspection outcomes across locations to ensure safety regulations are met.
The GSC platform was originally created to support processes that were primarily done by distributed teams using pen and paper, email, or internally-developed apps. As companies move to implement
digital transformation strategies, they are increasingly turning to GSC for the ability to deliver highly structured data back to corporate headquarters. The implementation of Looker allowed GSC to
solve three of its biggest technical challenges to operate effectively — speed, scale, and customization of data. With Looker, GSC customers now have access to powerful operational insights through
dashboards that are configured to provide the full data story in real-time.

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U.S. Department of Energy advances nuclear stockpile research and simulations with 4X more powerful
supercomputer built by Hewlett Packard Enterprise
34
Hewlett Packard Enterprise (HPE) announced it is building a new supercomputer with quadrupled performance1 for the U.S. Department of Energy’s National Nuclear Security
Administration (NNSA). The new system will support critical modeling and simulation of nuclear weapons at high 3D resolutions to ensure reliability and security of the
nuclear stockpile. The NNSA’s new system, which it has named “Crossroads,” will replace the existing Cray-based system, Trinity, to advance current and planned future
research. The new system will be delivered in the spring of 2022 and hosted at Los Alamos National Laboratory. It will be used by the three NNSA national laboratories:
Lawrence Livermore National Laboratory, Los Alamos National Laboratory and Sandia National Laboratories during 2022 - 2026. The Crossroads system, which is a $105M
deal with HPE, will be powered by the HPE Cray EX supercomputer, a high-performance computing (HPC) architecture that is purpose-built for next-generation
supercomputing and ideally suited for large-scale systems requiring the greatest performance, density, and efficiency. It will also feature future Intel Xeon processors
code-named “Sapphire Rapids” for powerful next-generation compute and AI-accelerated capabilities that target and optimize emerging applications needed for advancing
NNSA research, including 3D modeling at higher resolutions.

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Mitek advances speed and accuracy of identity verification with single-point NFC solution
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Mitek, a global leader in digital identity verification technology, has introduced Near Field Communication (NFC) technology into its identity verification workflow. This
‘fast-lane’ helps banks, fintechs and financial organisations onboard their customers more simply and securely. The NFC-enabled solution offers best-in-class identity
verification, that delivers the highest conversion and lowest abandonment rates, thanks to an intuitive customer experience and banking grade fraud prevention. NFC further
advances the automation of Mitek’s digital identity verification solution by authenticating users through biographical and biometric information stored in a NFC chip within
eligible IDs. Mitek’s intuitive capture technique swiftly locates the NFC chip and extracts the data for rapid authentication. Consumers scan their NFC-enabled ID document
and take a selfie to check liveness and face comparison – the NFC chip with Mitek’s technology do the rest. For users, this solution offers simplicity and speed, with no difficult
onboarding hoops to jump through. For organizations, it reduces abandonment rates and improves conversion rates all in compliance with international regulations. This is
particularly critical to reduce the risk of synthetic identity fraud – the amalgamation of real and falsified information to create fake identities – the fastest growing type of
financial fraud, according to McKinsey. Those with ID documents not yet supported by NFC protocols are seamlessly guided through Mitek’s banking grade document capture,
authentication, face comparison and liveness detection, with human experts on standby for complex cases.

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Neo4j Announces First Graph Machine Learning for the Enterprise
36
Neo4j®, the leader in graph technology, announced the latest version of Neo4j for Graph Data Science™, a breakthrough that democratizes advanced graph-based machine
learning (ML) techniques by leveraging deep learning and graph convolutional neural networks. Until now, few companies outside of Google and Facebook have had the AI
foresight and resources to leverage graph embeddings. This powerful and innovative technique calculates the shape of the surrounding network for each piece of data inside of
a graph, enabling far better machine learning predictions. Neo4j for Graph Data Science version 1.4 democratizes these innovations to upend the way enterprises make
predictions in diverse scenarios from fraud detection to tracking customer or patient journey, to drug discovery and knowledge graph completion. Neo4j for Graph Data Science
version 1.4 is the first and only graph-native machine learning functionality commercially available for enterprises. The ability to learn generalized, predictive features from
data is significant because organizations don’t always know how to represent connected data for use in machine learning models. The latest Neo4j version includes graph
embedding algorithms that learn the structure of a user’s graph, rather than relying on predetermined formulas to calculate specific features like centrality scores. Knowledge
graph completion provides value across domains, including identifying new associations between genes and diseases, the discovery of new drugs and predicting links between
customers and products for better recommendations. From queries to support domain experts in uncovering what they know, to patterns to understand trends, to calculating
high-value features to train ML models, knowledge graph completion isn’t possible without graph technology.

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NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features
that Fuel Modern Contact Centers
37
NICE inContact, a NICE business announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights
across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. 2020 was a year marked by unprecedented
upheaval for contact center leaders, agents and customers. Many contact centers enacted, for the first time, wide-scale work-from-home transition plans all while juggling the
rising needs and expectations of customers. In fact, a NICE inContact study of contact center leaders found that amid the COVID-19 pandemic, 62 percent of respondents
experienced an increase in digital interactions and 46 percent saw an upturn in self-service channels – demonstrating that digital customer experience is critical for customer
success. NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel Routing, Workforce Engagement
Management, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality). NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty
and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics,
Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer
interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help
you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms.

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OpenText Makes Electronic Signature Accessible to Organizations of Every Size
38
OpenText™ announced that it has expanded its electronic signature offering, which is now available to small and medium-sized businesses, large enterprises and
developers. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers
looking to integrate e-signature into custom-built applications. OpenText Core Signature enables employees and partners to sign quotes, contracts, and other documents
in a fast and hassle-free way. The OpenText portfolio of electronic signature offerings enable customers to incorporate electronic signature into their business processes
in a way that best suits their needs.
OpenText Core Signature is the right choice for organizations of every size:
• OpenText Core Signature is a SaaS application that enables customers to sign and approve digital documents quickly and easily from anywhere at any time. It deploys
immediately, delivering a complete, full-feature electronic signing solution, helping digitize key approval processes and save time during signature collection. Access the
14-day free trial, here.
• OpenText Core Signature can also be deployed as an add-on to OpenText™ Core Share, combining secure document management and sharing so that organizations can
collaborate on documents from authoring all the way to signature.
• Core Signature Service empowers developers to easily build and integrate secure, rapid electronic signing for document preparation into new applications, critical
business applications or existing OpenText solutions. The service is also available to OpenText OEM partners.

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Opera redefines browser sync by making it easier than ever to synchronize its PC and Android versions
39
Opera is releasing new versions of its Android and desktop browsers. The release of the newest browsers is happening in parallel to celebrate the completely
redesigned sync capabilities between the browsers. Opera for Android is reaching version 60 and Opera for desktop version 71. The new version of Opera’s
flagship browser for Android is shipping with a completely redesigned Sync feature that uses a straight-forward QR-code scan to establish a seamless connection
between Opera on an Android device and the Opera desktop browser on Windows, MacOS or Linux. The Opera browser for Android also comes with the popular
Flow feature known from Opera Touch, and the new Suggested Sites feature on the homepage. Meanwhile, the newest Opera desktop browser comes with the
useful Easy Files feature. When attaching files in the Opera browser, Easy Files presents the users’ most recently downloaded files in a visual form, helping them
select the desired files quickly, without having to search through folders or to remember the files’ names. In the new version of the Opera browser for Android,
Opera removes many of the traditional hurdles associated with syncing devices: the need to remember various lengthy logins and passwords. Users can now simply
navigate to opera.com/connect on their computer or tablet and scan the QR code displayed there with the QR-code reader in Opera for Android, located directly in
the search bar. After that step is completed, the Sync feature will synchronize all their passwords, bookmarks, speed dials, typed browsing history and open tabs,
as well as the newly-integrated Flow feature across devices.

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Hitachi Vantara Unifies Cloud Management With Updated Hyperconverged Infrastructure Portfolio
40
Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, Ltd. (TSE: 6501), introduced new enhancements and capabilities to its hyperconverged infrastructure (HCI) portfolio with
updates to Hitachi Unified Compute Platform (UCP) HC and Hitachi UCP RS. The latest updates provide added benefits to customers including faster provisioning with new Hitachi UCP Advisor,
certified support for SAP HANA workloads, new Intel Cascade Lake Xenon Refresh processors that increase performance, and enhanced lifecycle management capabilities that deliver non-disruptive
upgrades. Through enhanced automation and intelligence, customers can accelerate innovation, improve productivity and reduce total cost of ownership (TCO) across a variety of use cases including
hybrid cloud, business-critical apps such as SAP HANA, virtual desktop infrastructure (VDI) and DevOps. Hitachi Vantara's HCI portfolio is updated with enhanced day 0-2 management capabilities
including upgraded lifecycle management that enables non-disruptive upgrades for the full HCI stack, including IP and SAN network switches. These latest updates deliver key benefits to customers
including:
• Unified cloud management: Customers have the flexibility to build a cloud infrastructure with seamless workload and data mobility across on-premises and public cloud environments. Hitachi UCP
Advisor accelerates provisioning up to 80% faster compared to previous HCI management tools and reduces management complexity across the environment.
• Scalable performance: Greater performance, scale and density supports IT departments' ability to rapidly scale data center resources for business-critical applications and lower operational overhead
for better TCO. The updated HCI platforms provide certified support for SAP HANA workloads on HCI. Intel Cascade Lake Refresh Xeon processors increase performance for workload consolidation
while avoiding resource contention issues. Hitachi HCI solutions help reduce CapEx and OpEx overhead with advanced automation and data efficiency technologies.
• Simplified consumption: EverFlex from Hitachi Vantara provides simple, elastic and comprehensive acquisition choices for the entire Hitachi Vantara portfolio, including the UCP Family, with
consumption-based pricing models that align IT spend with business use and help lower costs by up to 20%1 with pay-as-you-go pricing. Customers can also accelerate time to production with
pre-validated and optimized bundles and starter packs, including solutions enabling remote work.
• Streamlined Partner Sales Motion: Hitachi Vantara's HCI solution is market proven with 100% YoY growth. With Hitachi Vantara's innovative bundles and pre-validated reference architectures,
partners can easily sell, speed up quoting and fulfill orders faster to deliver revenue and profit maximization while enabling error-free deployments. Additionally, Hitachi Vantara offers customizable
services for cross-selling and up-selling with other proven Hitachi IT portfolio products.

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Perforce Announces Latest Release of Java Productivity and Performance Tools
41
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced the release of new versions
for JRebel and XRebel. This latest version of JRebel, a Java productivity tool that allows developers to skip redeploys during development, adds support for Java 15 and further
improves the already sterling customer experience. Adding to the excitement, the latest version of XRebel, a distributed tracing tool for Java applications, adds new features
and support. The release also introduces in-product help, which guides users through the various features and functionalities that XRebel offers. JRebel provides
industry-leading Java development efficiency tools — removing bottlenecks in the development process and helping developers to code better applications, faster. JRebel has
revolutionized Java development by allowing developers to skip redeploys while maintaining application state. When JRebel is used with XRebel, developers can seamlessly
diagnose, fix, and check code performance — even in microservices-based applications. With over 3,000 customers, JRebel and XRebel are trusted by leading brands around
the world, including American Airlines, DellEMC, HBO, Hewlett Packard, Oracle, Volkswagen, and more.

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Perforce Software Accelerates SoC Development With Methodics IPLM 3.0 Launch
42
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced the launch of Methodics
IPLM 3.0. Methodics IPLM 3.0 is the next evolution of the Methodics IP lifecycle management platform. Methodics was acquired by Perforce earlier this year. The latest
version, Methodics IPLM 3.0, solves complex semiconductor development challenges by building on its industry leading traceability platform for IP and system on chip (SoC)
development. The new platform will help companies manage the planning process of SoCs by allowing what-if analysis of early design prototypes and automating the delivery
of an IP bill of materials (BoM) to development teams. Methodics IPLM also adds new security solutions to help companies deal with the challenges of sharing IP and
addressing the security concerns around global IP leakage, which often costs companies many millions of dollars. The new version of Methodics IPLM goes further than any
other platform to manage the BoM of design assets in a SoC. With Methodics IPLM 3.0, this capability is now extended to the planning phase of SoC design, allowing for true
what-if analysis of build vs. buy vs. reuse of IP, and insight into the implications on design cost and product schedule. Additional enhancements to Methodics IPLM include
improved IP analytics and performance improvements. Building on the vast metadata management layer of the IP lifecycle management platform, Methodics IPLM will allow
companies to perform complex analytics such as IP cost modeling, functional safety analysis, and external threat analysis of IP functionality. Also included in the latest version
of the platform are improved performance for IP sharing and distribution throughout globally distributed development teams, and the introduction of custom defined objects to
facilitated the rapid prototyping and delivery of solutions.

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Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer
Feedback Process
43
Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine
built directly into Delighted’s customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer
feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to
Qualtrics’ existing Text iQ™ enterprise technology for CustomerXM™, optimized for Delighted customers. The most successful customer experience programs are no longer
measurement or metrics-based. Over the past few months, Net Promoter Scores have significantly declined in response to COVID-19, exposing customer experience gaps that
companies have failed to address or identify. The companies who have emerged as customer experience leaders in the crisis have continuously listened to their customers, and
more importantly, responded quickly to their preferences and expectations. Delighted AI was created based on semantics and themes in the millions of customer feedback
responses that Delighted and its customers have analyzed over several years to drive customer experience success. Acquired by Qualtrics in 2018, Delighted is one of the fastest
and easiest ways to take action on customer feedback, which enables innovative brands and organizations of any size to quickly implement a customer experience program
across every channel.

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Qualtrics Introduces Comprehensive Healthcare Solution for Community Hospitals
44
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a comprehensive healthcare solution for community
hospitals. Trusted by over 400 hospitals and health systems, Qualtrics’ healthcare solution delivers unmatched value by fulfilling HCAHPS requirements in addition to
providing real-time patient, employee, and community experience programs on a unified platform. In addition, Qualtrics enables community hospitals to consolidate their
existing programs into one that results in improved care delivery, increased employee engagement, enhanced community trust, and cost savings. Community hospitals
are under increasing pressure to constrain or reallocate their resources and budgets, which often results in cutting technology investments. However, with over 5,000
community hospitals in the U.S. responsible for nearly 800,000 beds, it is critical for hospital administrators to understand the key drivers that affect patient and employee
experiences – especially as aspects of healthcare transition to digital channels in response to COVID-19.
Qualtrics’ healthcare suite is the technology platform best positioned for community hospitals to:
• Comply with HCAHPS requirements and view HCAHPS results.
• Capture a consolidated view of patient and employee feedback in real-time and set up automated workflows and reporting for the right teams to close experience gaps
quickly.
• Identify key drivers and friction points that most significantly impact patient, employee, and community experiences to focus on improvement efforts.
• Increase patient and employee loyalty by activating listening posts across every point in their respective journeys to encourage engagement.
• Build a trusted brand that advances the mission and vision of the community hospital.

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Qualtrics Announces a Breakthrough End-to-End Automated Solution for Vaccine Management + Citizen
Experience
45
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced it is releasing a vaccine management solution to help
governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and
residents to resume everyday activities. The Qualtrics Vaccine Management + Citizen Experience solution is an end-to-end, automated workflow that communities can
quickly deploy to: 1) help prioritize residents to receive the vaccine, 2) schedule appointments and follow-up, 3) provide a record of vaccination after the vaccine has
been administered, and 4) continually monitor the patient experience at every step in the vaccine administration process. A recent Qualtrics study found that less than
60% of respondents say they have confidence in their state government to deliver the COVID-19 vaccine to their community. Over 40% of people currently say they are
unsure or do not plan on getting the vaccine. The Qualtrics vaccine solution will help governments understand resident sentiment around the vaccine and what actions
they can take to help people feel confident and safe about the distribution and administration of the vaccine. (Study results can be found here). In contrast to other vaccine
solutions, Qualtrics’ Vaccine Management + Citizen Experience automates and streamlines vaccine operations on a single platform and integrates directly into existing
health systems. The agility of the Qualtrics XM Platform™ allows government officials to customize their programs––without the need for professional services––to
quickly adapt to new or additional vaccines and apply updated CDC guidance and state or federal-level requirements. Additionally, deployment of Qualtrics’ vaccine
solution is being supported by Ernst & Young LLP (EY), a leading member of the Qualtrics Partner Network. EY is working with Qualtrics to implement and deploy this
solution for governments across the U.S.

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Radware Levels Up DDoS Protection to Eliminate Costly Downtime and Disruptions for Online
Gaming Industry
46
Radware®, a leading provider of cyber security and application delivery solutions, is launching multi-dimensional DDoS detection and protection to meet the unique and complex
demands of the online gaming industry. Radware developed a set of new algorithms to protect sophisticated attacks against online gaming. Online games and specifically the Massive
Multi-Player (MMO) games, experience multiple attacks coming from hackers and platform competition that try to block players’ access to the gaming platforms, from cheating
players that can attack other players slowing their connection, while gaining a competitive advantage, and attacks that can take the entire game offline. With Radware’s DDoS
protection solutions, online game companies and platforms have access to a multi-dimensional, enhanced DDoS protection solution to protect against sophisticated attacks. This
includes enhanced, behavioral-based protection for UDP (User Datagram Protocol) based attacks. Online games typically rely on UDP to send and receive data as it does not require
time-consuming and frequent “handshakes” used in other protocols, like TCP. Yet, many of the other solutions available to protect against attacks focus on rate-based volumetric
protection and, especially within the public cloud, lack in their protection against UDP attacks. In addition, DDoS attacks on the application level or non-volumetric attacks that do not
directly impact the public cloud network often can go undetected. These types of rate-based protections also result in a high rate of false-positives, which can cause suspensions of
service to loyal, innocent users. Radware’s advanced behavioral technology blocks DDoS attacks, including non-volumetric attacks, burst attacks and unknown zero-day attacks, with
the greatest accuracy ensuring a low false positive rate and the best user experience. Radware®, is a global leader of cyber security and application delivery solutions for physical,
cloud, and software defined data centers. Its award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate IT protection and
availability services to enterprises globally. Radware’s solutions empower more than 12,500 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain
business continuity and achieve maximum productivity while keeping costs down.

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At CDP Week, Segment Announces Suite of New Platform Updates to Help Enterprises Drive
Success in the New Digital-First Economy
47
Segment, the world’s leading customer data platform (CDP), announced a suite of new platform updates designed to give enterprises the speed, flexibility, and agility needed to thrive as
digital-first organizations and meet the real-time, hyper-personalized expectations of consumers. The announcement was made at CDP Week, a week-long event designed to help companies
create superior customer experiences using first-party customer data, and comes on the heels of the news that Twilio has entered into a definitive agreement to acquire Segment to create more
personalized, timely and impactful engagement across customer service, marketing, analytics, product and sales. Positive, seamless customer experiences have always been a key differentiator
for successful brands. For years now, businesses have worked to deliver highly personalized, consistent customer experiences across online and offline touchpoints — often embarking on a
slowly phased digital transformation to do so. However, in the past six months, the way we do business has changed drastically. Global supply chains have been disrupted, entire workforces
became virtual overnight, and many brick and mortar companies are now suddenly having to conduct business exclusively or mostly online. Suddenly, companies find themselves in a truly
digital-first world, overwhelmed with an influx of direct customer interactions at a scale previously thought impossible to handle.
Segment’s suite of new platform updates are designed to set companies up for success as they tackle these competing imperatives. Segment announced:
• New low-code features for business teams: Brands require continuous and agile experimentation to optimize the customer experience, but dependencies on engineering resources or app
release cycles can leave these critical initiatives in backlog for weeks or months — leading to missed revenue opportunities at a very critical time. Edge Functions allow brands to enrich and
transform mobile app events instantly as they flow into Segment, while Destination Actions give users the ability to better control the behavior of their data in downstream data destinations.
• Flexible identity resolution: No two businesses have the exact same customer journey. Unlike the black boxes of other CDPs, Segment’s Identity Configuration UI gives businesses the ability
to easily define their user identity resolution rules to achieve an accurate single view of the customer to power personalization.
• Data preparation for machine learning: Data lakes offer companies a faster path to creating cutting-edge customer experiences using machine learning. Segment Data Lakes significantly
reduces the time spent cleaning and preparing customer data for machine learning, so companies can connect their data to a Data Lake and instantly drive advanced analytics and AI initiatives.

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ServiceNow extends agreement with Microsoft for highly regulated industries in Singapore
48
ServiceNow announced the Now Platform® and SaaS solutions will be available on Microsoft Azure in Singapore for highly regulated industries, from January, 2021.
ServiceNow’s highly regulated industries environment on Microsoft Azure Regions in Singapore will enable Government and highly regulated customers, including Financial
Services, to accelerate their digital transformation while meeting Singapore’s data residency requirements. According to Wee Luen Chia, ServiceNow Managing Director and
Asia Vice President, Singapore Government agencies and highly regulated enterprises will be able to accelerate deployments and achieve faster time to value with the trusted
and proven Now Platform. A big part of Singapore's digital transformation includes the long-standing partnership between Government and Industry, to build capabilities in
new technologies that are important for a Smart Nation. ServiceNow hosted on Azure Regions in Singapore and France will be available in January, 2021, followed by Azure
Regions for the Australia Federal market and Azure Government for the U.S. Federal markets later in 2021.

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ServiceNow Workplace Service Delivery Modernizes the Employee Workplace Experience for a
New Era of Distributed Work
49
ServiceNow the leading digital workflow company that makes work, work better for people, announced the availability of its Workplace Service Delivery solutions, which deliver seamless
digital experiences to employees wherever they are, driving employee productivity and satisfaction in a rapidly changing workplace landscape. Workplace Service Delivery provides
organizations with a single solution that enables employees to use their connected devices to reserve workspaces, including desks, conference rooms and collaboration spaces. The solutions
enable employees to easily request room configurations, catering, AV support and more, while providing corporate real estate teams with the analytics and utilization data they need to optimize
spend and service levels. With employees and businesses opting for distributed working models, ServiceNow provides organizations with a seamless service delivery model for employees
when they want to return to the office. With Workplace Service Delivery, ServiceNow expands its unified employee service experience across HR, IT, legal and now workspace services.
New ServiceNow Workplace Service Delivery solutions include:
• Workplace Case Management enables Workplace service teams to manage their service interactions with employees without relying on generic tools like email, phone calls and walkups. It
allows them to standardize the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and types of incoming cases.
• Workplace Reservation Management allows employees to book and reserve any physical workspace from an omnichannel self-service interface. They can reserve a desk, office, equipment
or parking space for a day or week via their mobile device or desktop. Employees can also book a conference room for a team meeting based on availability from a graphical Gantt view.
Employees can create the best environment for their meetings, so the meeting time, worker time and amenities are optimized for productivity.
• Workplace Visitor Management allows employees to easily register guests arriving to the workplace, while automating the task and visitor communication processes for their scheduled
arrival. Workplace teams and office receptionists can easily monitor visitor arrival status with real-time dashboards. Automated tasks and approvals are generated to initiate building access,
badge printing, Wi-Fi access and any other requirements for their arrival. Workplace Visitor Management will be available within Workplace Service Delivery later in October.
• Workplace Space Management provides workplace administrators the tools and visibility they need to help plan and optimize for the evolving digital workplace. Workplace teams can use
space utilization tools and dashboards to optimize floor space and meeting room usage. Workplace Space Management will be available within the Workplace Service Delivery offering next
month.

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ServiceNow adds Health and Safety Testing app to Safe Workplace suite
50
At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by
ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working. Now, as businesses start
to bring employees back to the workplace, they must support workforce readiness and prioritize health and safety with streamlined digital experiences. Using the app, where they are
legally required or permitted to do so, employers can request that employees get tested or allow employees to request optional health testing upon being notified of potential exposure
to an infectious disease. Employees can submit health testing preferences, like test type and preferred testing date and location, and administrators can coordinate testing availability
and scheduling based on employee preferences.
Additional innovations announced include:
• An Improved Safe Workplace experience for Now Mobile. Enhancements to the Safe Workplace Experience for Now Mobile provide a more streamlined experience for returning
employees to the workplace, from anywhere. With an intuitive mobile design and user-friendly interface, users can easily complete health screenings and surveys, set up visits, make
reservations, request PPE, and more all from their mobile device.
• Zebra MotionWorks Proximity solution enhances contact tracing capabilities. Customers using Zebra handheld devices/wearables with the Zebra MotionWorks Proximity solution
can now easily upload spreadsheets with data from the system to identify potentially exposed contacts. Employees equipped with Zebra mobile devices will be audibly alerted when
social distancing is not maintained. If employees remain in close proximity for more than 5 minutes, a proximity event is recorded in the cloud. Available for supervisors to review on
live dashboards, this data helps management spot patterns that require workflow changes and employee coaching. It also feeds the automated contact trace reports now available
through Safe Workplace.

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Splunk Launches Observability Suite at .conf20
51
Splunk Inc. provider of the Data-to-Everything Platform, announced the Splunk Observability Suite, the most comprehensive and powerful combination of monitoring, investigation,
and troubleshooting solutions designed to help organizations become cloud-ready and accelerate their digital transformation. For more information on Splunk’s Observability Suite for
IT and DevOps teams solutions, visit the Splunk website. The Splunk Observability Suite brings together Splunk’s best-in-class solutions for infrastructure monitoring, application
performance monitoring, digital experience monitoring, log investigation and incident response into a single, tightly integrated suite of products. It delivers a unified, consistent
experience that leverages industry-leading no sample streaming, full-fidelity ingestion, and sophisticated machine learning capabilities to collect and correlate across all metric, trace
and log data in real-time and at any scale. The Observability Suite is designed to help IT and DevOps teams maintain the highest levels of business performance, minimize downtime
and deliver world-class digital experiences. At the annual user-conference, .conf20, Splunk announced Splunk Log Observer and Splunk Real User Monitoring. Splunk Log Observer
brings the power of Splunk logs to site reliability engineers, DevOps engineers and developers. Entirely cloud-based, it deploys within minutes and offers out-of-the-box integrations
with popular cloud and messaging services for fast time-to-value, and provides a point-and-click search for rapid log exploration. As part of the Splunk Observability Suite, Splunk
Log Observer works seamlessly with Splunk Infrastructure Monitoring and Splunk Application Monitoring (APM) for context-rich, unified monitoring, troubleshooting and
investigation. Splunk Real User Monitoring extends Splunk’s monitoring capabilities helping organizations understand and optimize the digital experiences and user journeys of their
end customers. Splunk Real User Monitoring leverages the same capabilities of Splunk APM with OpenTelemetry-based data collection, NoSample™ full-fidelity data ingestion,
real-time streaming architecture, and AI-driven analytics for directed troubleshooting. Both Splunk Log Observer and Splunk Real User Monitoring are currently available in beta for
customers, with general availability coming in the future.

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Splunk Propels Organizations into the Data Age with Enhanced AIOps and Multicloud
Monitoring Capabilities
52
Splunk Inc. provider of the Data-to-Everything Platform, announced enhancements to Splunk’s portfolio for IT Operations, including the launch of Splunk®
Service Intelligence for SAP® solutions, a new version of Splunk IT Service Intelligence (ITSI), Splunk Infrastructure Monitoring Add-On and Splunk IT
Essentials. With Splunk’s advanced IT solutions, customers can embrace cloud-driven transformation no matter where they are in their IT modernization journey.
While the shift to cloud is unlocking value for organizations of all sizes, the Data Age is driving exponential change and IT teams need dynamic solutions to meet
these rapidly evolving business demands. Splunk’s IT Operations portfolio provides the most comprehensive, flexible and analytics-driven monitoring solution for
all multicloud, on-premises and hybrid environments, equipping organizations with the solutions they need to navigate their cloud journey. To thrive in the Data
Age, organizations need a complete view of their data. This is further amplified through the tens of thousands of SAP customers who need visibility across their
business to protect performance and ensure customer success. Building upon Splunk and SAP’s strategic partnership, Splunk Service Intelligence for SAP®
solutions, now in limited release, couples the power of artificial intelligence (AI)-based monitoring, with SAP technology stacks, creating end-to-end visibility
across both the SAP solution-based and entire IT environment.

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Precisely Announces Datasets Available Through Snowflake Data Marketplace
53
Precisely, the global leader in data integrity, announced the availability of its datasets on Snowflake Data Marketplace, where organizations can find, share, and
list data to achieve crucial business insights. Snowflake users, such as data scientists, business intelligence analysts, and analytics professionals can leverage
Precisely data within Snowflake Data Marketplace to enrich their own data with Precisely’s unique location and consumer insights, for additional context to drive
confident business decision-making. The datasets now available on Snowflake Data Marketplace include some of Precisely’s most sought-after data products,
including:
• Address Fabric, a pre-geocoded nationwide list of U.S. addresses with the most accurate geographic coordinates for each location.
• World Points of Interest – Premium, a multi-sourced point dataset providing accurate location and company information for businesses, leisure, and geographic
features.
• ZIP Plus 4s, which correlates over 60 million USPS ZIP Plus 4s to U.S. census block data.
• The tools within these datasets help to provide consistent and correct location information for conducting analysis with confidence while avoiding costly
mistakes.
Snowflake users can browse the Precisely datasets on Snowflake Data Marketplace and can contact Precisely if they would like to sample the data. If users decide
to purchase data, it is delivered to them via Snowflake’s secure platform for easy integration into their analytics processes.

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Precisely Delivers First End-to-End Data Integrity Suite for Confident Business Decisions
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Precisely, the global leader in data integrity, announced the Precisely Data Integrity Suite, a modular, interoperable suite that provides maximum accuracy,
consistency, and context in data for confident business decisions. The Precisely Data Integrity Suite is the first suite to span the full spectrum of data integrity,
delivering accuracy and consistency through best-in-class data quality and data integration capabilities, and context through market-leading location intelligence
and data enrichment. Enhancing data with context helps surface hidden connections, creates meaningful relationships and ultimately makes data more valuable.
With worldwide spending on digital transformation expected to reach $1.3 trillion this year1, the Precisely Data Integrity Suite helps establish a foundation of
trusted data to ensure these investments are successful. Lack of data integrity is a critical problem for businesses. Eighty-four percent of CEOs do not trust the data
on which they base decisions2, 68 percent of organizations are hindered by siloed data, and nearly half (47 percent) of all new data records contain at least one
critical error. Despite these realities, companies continue to make large, transformative bets in search of digital advantage. According to IDC, “Data is a core
element in the future of intelligence, but it can also be an inhibitor to success. The current state of data cleanliness and quality, intelligence about data, and lack of
context are impacting the organization’s ability to integrate and synthesize information, restricting the organization’s ability to learn from and use the data, and
limiting the scale at which insights can be delivered for better, faster, and more confident decision making.”

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Tableau Launches Free Data Literacy Training Program
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Tableau Software, the leading analytics platform, introduced Data Literacy for All, a free educational offering focused on empowering everyone with the
fundamental ability to explore, understand and communicate with data. The Data Literacy for All program features seven eLearning modules designed to
help anyone – from current students and recent graduates to longtime members of the workforce – reskill and establish a foundation of data literacy. In a
year when making decisions based on data has become more imperative than ever, the demand for data skills continues to grow as organizations face
unprecedented challenges and look to empower a data-driven workforce. LinkedIn named ‘Analytical Reasoning’ and ‘Business Analysis’ as two of the Top
Skills Companies Need Most in 2020, further underlining the need for the employees to become data literate. The introduction of Data Literacy for All builds
on the ongoing success of the Tableau Academic program which has enabled more than 1.3 million students and educators to actively use Tableau’s visual
analytics platform as a powerful education resource for free. Leveraging academia and industry expertise, the training modules were crafted to bridge both
foundational skills and practical business needs. Expanding access to additional training curriculum helps fuel the talent pipeline with critical data skills,
fostering the next generation of data workers and empowering a more data literate workforce.

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Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and
Talkdesk On The Go
56
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Remote and Talkdesk On the Go, designed to increase contact center efficiency
and operational flexibility. The COVID-19 pandemic has ushered in a new era of work-from-home (WFH) needs for both employer and employee. The agility of
Talkdesk cloud solutions make the shift to at-home agents a fast and seamless transition aided by new offerings; Talkdesk Remote and Talkdesk On The Go — key
components of the Talkdesk CX Transformation Roadmap to resilient cloud contact centers. Companies worldwide faced a quick pivot to remote contact center
operations in order to maintain business continuity and ensure the safety of agents and other staff due to the coronavirus pandemic. Many organizations continue to see
significant business benefits to maintaining a partially or fully remote contact center workforce. These benefits include real estate cost-savings, greater staffing and
scheduling flexibility, lower absenteeism and lower turnover due to a better employee experience, increased employee engagement and ultimately, higher customer
satisfaction. According to an internal study of Talkdesk customers, 85% have agents working from home and more than 60% plan to continue operating a remote contact
center even after it’s safe to return to physical offices. With Talkdesk Remote, organizations can easily manage remote agents and ensure security in a remote environment
while giving agents the tools they need to create engaging moments with every customer touchpoint. Talkdesk Remote offers customer service providers easy, remote
access to Talkdesk resources including AI-driven Workforce engagement tools, industry-leading data security from Talkdesk Guardian, access to a pool of certified agents
and staff available through Talkdesk CXTalent, and an intuitive platform with an agent-centric experience backed by superior call quality and reliability.

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Vivaldi browser launches configurable context menus, periodic page loading, and a built-in
arcade game
57
Vivaldi Technolgies releases its new browser version Vivaldi 3.4 on desktop and notebooks bringing in powerful features that include the ability to configure
context menus, reload pages automatically, capture screenshots directly into a new note, and more. The new version also introduces Vivaldia, a pixel-perfect
arcade-style runner game. For the first time, people will be able to play a real 80s arcade-style game directly in their browser on both desktop and Android.
Find out more about Vivaldia. Vivaldi 3.4 is ready to be downloaded for free on Windows, Mac, and Linux computers. Also released, Vivaldi 3.4 on Android
devices, Chromebooks, and tablets with an improved layout for Speed Dials in the Start Page, and Vivaldia, built-in arcade game. Configurable menus, a
functionality that Vivaldi introduced recently, lets users move their most frequent actions to the top of the menu in the vertical menu, facilitating quick access,
and adjusting to individual workflows. Now menu customization goes up a notch with users being able to configure context menus (right-click menus).
Rearrange, add or remove the actions needed and tailor the browser according to preferred workflows. For example, move “Open in New Background Tab”
to the top in the Bookmark Bar Item Context menu, add a direct link to the Vivaldi Forum in the main Vivaldi menu or make the menus compact by removing
all the menu items that are not used.

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Vivaldi on Android launches improved Speed Dial layout, introduces built-in arcade game Vivaldia
58
Vivaldi on Android devices, Chromebooks, and tablets (running Android 5 and higher) gets an improved layout of Speed Dials where users can view and
choose between different layouts in the Start Page. The new version brings in design enhancements across the board including icons on all menu items which
makes browsing more visually appealing. And for the first time, people will be able to play a real 80s arcade-style game directly in their browser on Android.
Vivaldia, a pixel-perfect arcade-style runner game makes a debut. Also released, the new version Vivaldi 3.4 on desktop and notebooks brings in powerful
features that include the ability to configure context menus, reload pages automatically, capture screenshots directly into a new note, and more. And includes
Vivaldia, the new arcade game. Vivaldi’s Start Page allows you to access your favorite sites and organize bookmarks more quickly using Speed Dials. With
significant design improvements, the large thumbnails now have a favicon in addition to the title, by default. Vivaldi goes a step further and adds more
options for users to view and choose from a variety of new layouts such as:
• Large Speed Dials.
• Small Speed Dials.
• Speed Dial List.

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Yangaroo Announces The Launch Of EZ Downloads; Software-Free Secure Watermarked Cloud
Based Downloads
59
YANGAROO Inc. the software leader in workflow management and media distribution solutions, announced the launch of a major upgrade to its
cloud-based Yangaroo Music distribution platform. The Yangaroo Music platform runs on Yangaroo’s DMDS workflow solution for Media and
Entertainment companies based entirely in the cloud. DMDS users, including professionals in radio, media and other promotional music outlets, are now able
to download new music and accompanying promo assets directly through their web browser with the same efficiency and security as using the existing
application interface. This update has been dubbed EZ Downloads and provides a significant market advantage over competing services, making Yangaroo
Music and DMDS the only trusted provider of new music not to require the installation of proprietary software to facilitate secure, watermarked downloads.
Yangaroo has been conducting extensive user-feedback research to ensure its valued radio users are provided with professional tools to browse, access, and
acquire new music for promotional airplay while maintaining an easy and intuitive user experience. The ability to download directly without any need for
software and application installation is a significant benefit for radio and music end-users. Yangaroo Music has highlighted this upgraded as the first of a
number of updates and enhancements intended to strengthen DMDS’ position as the market leader in secure radio servicing.

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Acquia Named to 2020 UK’s Best Workplaces™ in Tech List
60
Digital experience company Acquia is proud to be recognised as one of several organisations on the 2020 UK’s Best Workplaces™ in Tech list,
launched this morning by Great Place to Work® UK. This comes on the heels of the Acquia India office being named a Great Place to Work for
exemplifying a “People First” culture. Both lists are directly based on employee feedback quantifying their work experience at Acquia. Open
communication is the basis for engagement, productivity, and a collaborative work environment at Acquia. The company has stepped up its focus
and investments in supporting the health and wellness of all employees in a year when creating work-life balance is a struggle for many. Acquia
also continues to give back to local communities in ways that support employees’interests and priorities. In addition, Acquia supports professional
growth through initiatives such as the Compass Program, which helps employees with fewer than three years of work experience develop core
skills. Other programs for Acquians at every stage of their career and across locations support their continued development.
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2020 Acquia Engage Awards Recognize the Dreamers, Makers, and Builders
Driving The Digital Experiences
61
Digital experience company Acquia announced the winners of the 2020 Acquia Engage Awards. The Acquia Engage Awards recognize the world-class digital experiences that
organizations are building with the Acquia Open Digital Experience Platform (DXP). This year’s submissions, received from leading retail, technology, healthcare, public sector, and
other organizations across the Americas, EMEA, and Asia Pacific, highlight creative responses to customer service challenges presented by the rapidly evolving environment. The
nominated solutions all demonstrated an exceptional level of functionality, integration, performance, and overall user experience. A panel of independent judges chose the winning
projects. The three categories, Dreamers, Makers, and Builders, describe the stages of creating exceptional digital solutions. Dreamers envision open or personalized marketing
solutions, Makers use customer insights to quickly pivot as business conditions change and can measure the associated ROI, and Builders use their platforms to make a difference
within the Drupal ecosystem or society.
Here are this year’s Acquia Engage Award winners:
Dreamers
• Best Personalization Practice in Action: WaterAid and Access
• Innovation in Open Marketing: United Rentals and VMLY&R
• Leader of the Pack - Financial Services: The Carlyle Group and Third and Grove
• Leader of the Pack - Higher Education: Singapore Management University
• Leader of the Pack - Manufacturing & Utilities: Chevron Phillips Chemical and Adcetera
• Leader of the Pack - NGO: American Medical Association
• Leader of the Pack - Retail and Consumer Services: Dairy Farm
• Leader of the Pack - Technology: CloudHealth by VMware and Third and Grove
• Leader of the Pack - Travel & Transportation: Pace Suburban Bus and Clarity Partners, LLC
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Amwell Ranked No. 1 in the J.D. Power 2020 U.S. Telehealth Satisfaction Study
62
Amwell®, a national telehealth leader, announced that J.D. Power has named Amwell No. 1 in telehealth satisfaction among direct-to-consumer
providers. Amwell ranked the highest in telehealth consultation, enrollment, billing and payment. The J.D. Power 2020 U.S. Telehealth Satisfaction
Study found that the overall customer satisfaction score for telehealth services is 860 (on a 1,000-point scale). In comparison, Amwell scored well above
at 885, representing a score 25 points higher when compared to the average of other telehealth vendors. The J.D. Power 2020 U.S. Telehealth
Satisfaction Study measures patient satisfaction based on four factors: customer service (42%); consultation (28%); enrollment (19%); and billing and
payment (11%). Conducted from June to July 2020, the telehealth satisfaction study is based on responses from 4,302 patients who used a telehealth
service in the past 12 months. Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers,
patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform
healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as
chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 2,000 hospitals and 55
health plan partners with over 36,000 employers, covering over 80 million lives.
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Amobee Placed in the Leaders Quadrant of the Gartner Magic Quadrant for Ad Tech
63
Amobee, the global advertising technology company reinventing advertising for the converging world, announced it has been positioned by Gartner in the Leaders
quadrant of the Magic Quadrant for Ad Tech (September 2020). To compile the report, Gartner evaluated 14 technology vendors across 15 criteria, which included
analysis of the market that includes media planning, omnichannel campaign management and cross-screen measurement. In addition to more traditional
programmatic, demand-side platform functions, Amobee supports data-driven linear TV, video on demand (VOD) and both direct and programmatic CTV
inventory allocation. All of these premium inventory types are part of the company’s full suite of TV advertising solutions, including:
• Linear Planning: Comprehensive data-driven linear forecasting and planning tools
• TV Amplifier: Empowers advertisers to optimize reach and frequency across linear TV, CTV, digital and social media throughout the entire advertising value
chain, from discovery, planning and activation to optimization, measurement and attribution
• CTVAllocator: Forecasts unique incremental reach to a linear TV schedule across the ecosystem’s largest CTV supply space, providing buyers with the flexibility
to combine negotiated upfront and newfront direct buys with programmatic deals to allocate CTV holistically in a unified plan
• 4Screen: Campaign reporting that unifies linear, connected TV, desktop and mobile by mapping Smart TV viewership and digital ad exposure to Nielsen-assigned
demographics, allowing brands to visualize and understand their cross-screen reach and frequency with greater depth, speed and clarity
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Asana Named No. 2 on the 2020 Best Small & Medium Workplaces™ by Great Place
to Work® and Fortune
64
Asana, Inc., a leading work management platform for teams, has been named by Great Place to Work and Fortune as one of the 2020 Best Small & Medium
Workplaces™. Building on three consecutive years in the prestigious ranking’s top ten, Asana climbed to #2 on this year’s Best Small & Medium Workplaces list.
Asana's ranking on the Best Small & Medium Workplaces list marks the seventh outstanding honor for Asana's award-winning culture in 2020. Earlier this year,
Great Place to Work and Fortune awarded Asana the #1 Best Small and Medium Workplace in the Bay Area; #1 Best Workplace for Millennials; #1 Workplace in
Technology; #7 Best Small Workplace in Ireland; and #8 Workplace for Women. In addition, Asana was recognized on Inc.'s Best Workplaces list for the third year
in a row and took #17 on Forbes 2020 Cloud 100 - up from #41 in 2019. Fifteen percent of The Best Small & Medium Workplaces award is based on an assessment
of all employees’ daily experiences of innovation, the company’s values, and the effectiveness of their leaders, to ensure they’re consistently experienced. The
remaining 85 percent of the rank is based on survey responses from Asana’s U.S. teams in San Francisco and New York, two of its nine global offices. Driving
deep levels of connection from coast to coast, 98 percent said that Asana is a great place to work, compared to 59 percent of employees in an average U.S. company.
Great Place to Work, a global people analytics and company culture research firm, evaluated more than 60 elements of team members’experience on the job. These
included the extent to which employees trust leaders, the respect with which people are treated, the fairness of workplace decisions, and how much camaraderie
there is among the team.
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Attivio Named a Leader in 2019 Gartner Magic Quadrant for Insight Engines
65
Attivio, the leading provider of AI-powered answers and insights, announced it has been named a Leader in the Gartner Magic Quadrant for Insight Engines. In
the report, Gartner states "As businesses evolve to become digital and generate more structured and unstructured content, the need for insight engine technology
to surface relevant facts, content and knowledge to stakeholders is critical." Gartner evaluated 15 insight engine vendors based on their completeness of vision and
ability to execute. Attivio points to four factors that it believes contributed to the company's placement in this year's Leaders quadrant:
• Quantified business value being realized by its customers
• Strong year-over-year growth in new customer acquisitions and client renewals
• Simplified product, pricing, and onboarding processes
• Adoption of cloud-based deployments that help minimize customers' total cost of ownership
Attivio enables organizations to deliver the most precise information at the time of need – whether solving a problem for a customer, investigating risks, or
performing research to make a business decision. The solution's machine learning relevance, natural language understanding, and usage analytics ensure that the
most relevant answers and insights are delivered to employees and customers. By capturing every interaction, analyzing user behaviors, and applying machine
learning, Attivio's answers improve as content, data, and interactions evolve. Companies using Attivio deliver smarter self service, increase deflection rates, and
improve key performance measures like mean time to resolution (MTTR) and net promotor scores (NPS).
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Axway named a Leader in Gartner 2020 Magic Quadrant for Full Life Cycle API
Management. For the fifth time.
66
Axway (Euronext: AXW.PA), a leading provider of API Management and integration software, announced it has been positioned by Gartner in the Leaders
quadrant of the Gartner 2020 Magic Quadrant for Full Life Cycle API Management.¹ This is the fifth time Axway has been positioned as a Leader. Axway
offers a single layer of governance from which companies have visibility across their digital capabilities across different vendors, deployment environments,
and latest innovations, including microservices and events-driven architectures. As one of the largest independent integration vendors, Axway’s technology
is well-positioned to help customers open everything and build their digital future with AMPLIFY. “When it came to the quality of their support and strategic
partnership, Axway really stood out from the crowd,” said Lead API Architect/API Evangelist, HM Health Solutions. “As well as satisfying all our core
technical criteria around API governance, discovery and developer self-service, Axway went above and beyond to help us succeed.”
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Intelisys Drives Business Success With 8x8; Recognized As A Platinum Partner In The
8x8 Open Channel Program
67
8x8, Inc., a leading integrated cloud communications platform, announced that Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions,
has attained Platinum Partner status in the 8x8 Open Channel Program. This exceptional accomplishment demonstrates Intelisys’ commitment to providing its Sales Partners with
industry-leading technology from the 8x8 Open Communications Platform™, which uniquely combines cloud voice, team chat, video meetings and contact center in a single solution,
as part of its product portfolio. As one of three Master Agents in the global 8x8 Open Channel Program to achieve Platinum Partner status, Intelisys has built a solid reputation with its
Sales Partners and Supplier Partners as a company focused on high integrity, developing successful partnerships, and maintaining relationships. The company is regarded as one of the
industry’s premier providers of technology products and solutions, including UC&C, cloud and telecom services. Intelisys partners closely with 8x8 to educate and enable sales
partners by assisting business telecom and cloud technology customers in making informed choices about services, technology and cost savings as they move to a digital workplace.
The 8x8 Open Channel Program ensures that every member of 8x8’s channel community, from Master and Sub Agents to VARs, have the necessary resources to thrive. The partner
program offers tiered levels of dedicated resources for lead generation and conversion, as well as highly customizable, white-gloved marketing campaigns to reach prospects. The
program also includes activities such as blitz days (8x8’s channel pipeline generation initiative), account planning, product demos and custom co-branded prospect events. In addition,
8x8's best-in-class partner portal, PartnerXchange, allows partners to manage all customer needs, as well as access deal information, certifications and marketing content.
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8x8 Recognized As Intelisys Supplier Of The Year For Second Consecutive Year
68
8x8, Inc., a leading integrated cloud communications platform, announced that for the second year in a row it was named the Partners' Choice Award – Top Overall Supplier by
Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. The award, announced at Channel Connect, Intelisys’ annual partner
conference held October 13-15, 2020, recognized 8x8 for demonstrating the highest level of excellence, dedication, support and value to Intelisys and its Sales Partners. 8x8 partners
closely with Intelisys as part of the 8x8 Open Channel Program, helping to educate and enable Sales Partners as they guide business telecom and cloud technology customers moving
to a digital workplace make informed choices about the 8x8 Open Communications Platform™, which uniquely combines cloud voice, team chat, video meetings and contact center
in a single solution. The 8x8 Open Channel Program ensures that every member of 8x8’s channel community, from Master and Sub Agents to VARs, have the necessary resources to
thrive. The partner program offers tiered levels of dedicated resources for lead generation and conversion, as well as highly customizable, white-gloved marketing campaigns to reach
prospects. The program also includes activities such as blitz days (8x8’s channel pipeline generation initiative), account planning, product demos and custom co-branded prospect
events. In addition, 8x8's best-in-class partner portal, PartnerXchange, allows partners to manage all customer needs, as well as access deal information, certifications and marketing
content. The 8x8 Open Communications Platform uniquely brings together the essential digital workplace elements required, combining voice, team chat, meetings, and contact center
solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics. The 8x8 Open Communications Platform accelerates digital
transformation initiatives and strengthens business responsiveness and resilience by providing secure, scalable, and extensible capabilities that are required for organizations to create
unique employee and customer experiences at scale.
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Collibra Named a Leader in Machine Learning Data Catalogs by Independent Research Firm
69
Collibra, the Data Intelligence company, announced it has been named a Leader in The Forrester Wave™: Machine Learning Data Catalogs, Q4 2020 by Forrester Research.
Collibra received the highest possible scores in the security, delivery model, planned enhancements, partner ecosystem, and revenue and customers criteria. The company also
tied for the highest score in the market presence category and received the second highest score in the strategy category. The Collibra Data Intelligence Cloud is a fully managed,
cloud-native system of record for data. The end-to-end integrated platform automates data workflows, provides deep visibility into the data ecosystem, ensures security and
delivers trusted insights. With the Collibra Data Intelligence Cloud, organizations reduce costs, improve scalability and accelerate data-driven outcomes. The report also notes
that, “Reference customers describe having great communication with both customer support and product teams and receptiveness to product input for innovation. Customers
specifically called out the data intelligence combined with graph technology. Additionally, they indicated that Collibra understands what businesses are trying to do with data,
not just the IT side.” The Forrester Wave™: Machine Learning Data Catalogs report identified 10 top vendors and evaluated them on 39 criteria based on current offering,
strategy and market presence. The evaluation is conducted using surveys, product demos and customer reference interviews.
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Domo Ranked as an Overall Experience Leader and a Credibility Leader in Dresner Advisory
Services' 2020 SME Business Intelligence Market Study
70
Domo announced that it was ranked an Overall Experience Leader and a Credibility Leader in Dresner Advisory Services’ 2020 Small and Mid-Sized Enterprise
(SME) Business Intelligence (BI) Market Study. This marks Domo’s fifth Dresner distinction in 2020, including top rankings in Dresner 2020 Wisdom of Crowds
Industry Excellence Awards, Dresner 2020 Business Intelligence (BI) Market Study, Dresner 2020 Self-Service Business Intelligence (BI) Market Study and the
Dresner 2020 Cloud Computing and Business Intelligence Market Study. In its eighth year, the SME BI market study report focuses on examining business
intelligence in small and mid-sized organizations with particular emphasis on how their deployments and views differ from each other and from larger
organizations. Domo is the Business Cloud, empowering organizations of all sizes with BI leverage at cloud scale, in record time. With Domo, BI-critical processes
that took weeks, months or more can now be done on-the-fly, in minutes or seconds, at unbelievable scale.
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Globalscape Wins Gold Stevie® Award In 2020 International Business Awards®
71
GlobalSCAPE, Inc., a HelpSystems Company, was named the winner of a Gold Stevie® Award in the Software Defined Infrastructure category in recognition of
its Enhanced File Transfer Platform, EFT 2020, in the 17th Annual International Business Awards®. EFT 2020 is the eighth generation of GlobalSCAPE’s
managed file transfer platform and the most robust version ever developed. The new platform:
• Simplifies the challenge of ever-evolving compliance requirements
• Eases the process of migrating data to the cloud
• Supplies much-needed controls for GDPR, PIPEDA and CCPA regulations
• Provides unmatched simplicity and performance for global enterprises
EFT 2020 arms enterprises with industry-leading controls needed to meet stringent regulations, including the European Union’s General Data Protection
Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the California Consumer Privacy Act (CCPA).
GlobalSCAPE is honored to have been recognized by the International Business Awards, the world’s premier business awards program. More than 3,800
nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, with this year’s
competition also featuring a number of free-to-enter categories to recognize organizations’ and individuals’ response to the COVID-19 pandemic.
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Informatica Continues Industry Leadership with Premier Awards in Cloud and Digital Marketing
72
Informatica®, the enterprise cloud data management leader, announced that it has been named the winner of two Gold Stevie® Awards in The 17th Annual International Business
Awards®. Powered by Informatica’s AI-powered CLAIRE™ engine, Informatica Intelligent Cloud Services (IICS) was recognized in the category of Cloud Platform. Within the
category of Tech Events, Informatica was recognized for its successful Informatica Live virtual event series, which attracted technology leaders and CDOs from Fortune 500 companies
across a variety of industries. The International Business Awards are the world’s premier business awards program. More than 3,800 nominations from organizations of all sizes and
in virtually every industry were submitted this year for consideration in a wide range of categories. The 2020 IBAs received entries from organizations in 63 nations and territories.
Winners will be celebrated during a virtual ceremony on Tuesday, December 1. Agencies around the world will have complete access to the industry’s leading enterprise iPaaS that
rapidly catalogs and integrates all multi-cloud and on-premises data and provides access to clean, secure, complete, and governed data for analytics at cloud scale and speed. IICS is a
leading Enterprise Integration Platform as a Service (EiPaaS), consisting of cloud-native services – data integration, application integration, data quality, and data management – for
multi-cloud environments. IICS provides enterprise-grade performance and scalability, processing 15 trillion+ transactions monthly across all cloud providers and leverages the
CLAIRE engine to boost productivity with self-service and intelligent recommendations about the best datasets for analysis, the next best offer, or potential compliance issues. The
Informatica Live virtual event series is part of the company’s overall shift to engage with customers virtually and seamlessly in the business environment. The company has also
launched virtual workshops, revamped its Executive Briefing Centers to create a high-touch virtual experience, and updated its account-based marketing to be fully digital.
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Informatica Named a Leader in Gartner’s Magic Quadrant for Data Integration Tools for 15
Consecutive Years
73
Informatica®, the enterprise cloud data management leader, announced that Gartner, Inc., the world’s leading research and advisory company, has positioned Informatica
as a Leader in its 2020 Gartner Magic Quadrant for Data Integration Tools for the 15th consecutive year. Additionally, this year’s report marks the seventh year in a row
that Gartner has positioned Informatica as the furthest for completeness of vision and highest on the ability to execute axes. Gartner states that “more data and analytics
leaders are realizing that data integration is a critical component of their data management infrastructure.” According to the report, “through 2025, over 80 percent of
organizations will use more than one cloud service provider (CSP) for their data and analytics use cases, making it critical for them to prioritize an independent and
CSP-neutral integration technology to avoid vendor lock-ins.1” Gartner does not endorse any vendor, product or service depicted in its research publications, and does
not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
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Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group
PEAK Matrix for Robotic Process Automation (RPA) 2020
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As organizations look to graduate from traditional RPA tools and expand into more scalable Intelligent Automation platforms, Jacada continues to differentiate with its
unique customer service automation offering. With a laser-sharp focus on delivering end-to-end call center automation solutions powered by RPA, this latest
announcement by Everest Group puts Jacada in a league of their own as the only vendor to be recognized in both RPA and IVA PEAK Matrix 2020 reviews. Everest
Group’s latest research acknowledges Jacada’s strength in providing an end-to-end intelligent automation platform. Focusing on the customer experience side of the
business with RPA (unattended, attended, and human-in-the-loop modes), Jacada enables end-to-end customer service automation solutions for both self-service and
agent assisted interactions. RPA in 2020 has seen its share of acquisitions as the market pushes for more than stand-alone RPA capabilities. Complementary use of AI and
RPA are opening up more use cases for organizations as they work to expand their automation footprint. Customer Service use cases are also on the rise as the global
pandemic has brought a new sense of urgency to digital adoption agendas. This recent accomplishment for Jacada comes on the heels of being named a Major Contender
in the IVA 2020 annual report, – Technology Vendor Landscape With Products PEAK Matrix® Assessment, also by Everest Group. These recognitions along with
Jacada’s placement in the 2020 Gartner Magic Quadrants for Workforce Engagement Management and Robotic Process Automation provide further evidence of how
Jacada is seen as a trailblazer in the customer service automation space.
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Meltwater Awarded as Having ‘Happiest Employees’ in New Third-Party Survey
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Meltwater, a global leader in media intelligence, is proud to announce that they are the recipient of a Comparably Award, in recognition of having the ‘Happiest
Employees’, compiled from 10 million employee ratings across 60,000 U.S. companies. After a tumultuous year in which COVID-19 forced the closure of
Meltwater’s 55 global offices, this award speaks to Meltwater’s creativity, flexibility, and continued focus on personal and professional development during these
challenging times. Comparably Awards are based on sentiment ratings anonymously provided by employees about their workplaces in multiple categories on
Comparably.com during a 12-month period. The Happiest Employees category is based on responses to questions that seek to understand the factors which
contribute to an employee’s overall happiness at work (e.g., benefits, pay, positive work environment, not feeling burnt out, clear goals they’re invested in).
Meltwater was founded in 2001 as the world’s first online media monitoring company. We are a global leader in media intelligence and social analytics, helping to
bridge the gap between Public Relations, Communications and Marketing departments with an intuitive, all-in-one solution powered by AI-driven insights. Over
30,000 of the world’s most respected brands rely on Meltwater to help inform their strategic decision-making, and with over 55 offices across six continents,
Meltwater is a truly global partner. We are also proud to support the Meltwater Entrepreneurial School of Technology (MEST), a pan-African entrepreneurial
program & incubator, fostering the next generation of African tech talent.
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Mitek recognized in 2020 Gartner Market Guide for ID Proofing and Affirmation
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Mitek, a global leader in mobile capture and identity verification software solutions, has been recognized in the 2020 Gartner Market Guide for ID Proofing and
Affirmation report, released Sept. 11, 2020. The report provides key findings and recommendations for security and risk management leaders responsible for
identity and access management and fraud detection. Mitek’s technology is trusted by financial institutions and companies around the world to safeguard against
identity fraud. Its digital identity verification plus biometric solutions enable businesses to verify the identity of people who want to open new accounts or use their
services. For example, when Instacart announced plans to onboard thousands of new grocery shoppers to meet the surge in demand for home delivery of groceries
at the beginning of the pandemic, Mitek helped the company verify new shoppers’ identities, onboarding them into the system as safely and rapidly as possible.
And when banks were forced to close their branches earlier this year, Mitek helped many expand their ability to accept mobile deposits, making it possible for their
customers to handle essential financial transactions from home. This trend is only set to continue. The report estimates that “by 2022, 80% of organizations will be
using document-centric identity proofing as part of their onboarding workflows, an increase from approximately 30%. By 2023, 75% of organizations will be using
a single vendor with strong identity orchestration capabilities and connections to many other third parties for identity proofing and affirmation, an increase from
fewer than 15%, according to the report’s findings.
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NICE Announces the 2020 PSAPs’ Finest Award Winners Honoring Dedicated Emergency
Communications Professionals
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NICE has announced the winners of its 2020 PSAPs' Finest Awards. Now in its fifteenth year, NICE’s PSAPs’ Finest Awards recognize the dedicated
individuals and team stand-outs in public safety emergency communications. Awards are presented annually to winners in the following categories: Director,
Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of
volunteer judges from the public safety community who evaluate nominees based on their accomplishments, skills, knowledge and dedication. NICE added
a special Lifetime Achievement award category to the program this year to recognize a professional who has dedicated a life-long effort to public service in
the interest of enhancing emergency communications. Achieving this prestigious honor was Daryl Branson, State 911 Program Manager, Colorado
Department of Regulatory Agencies, for his above and beyond achievements in emergency communications spanning over two decades. NICE will recognize
each winner individually in a special virtual awards presentation. Please follow the NICE Public Safety social channels for details: Twitter
(@NICE_PublicSafe), Facebook (NICEPublicSafety), and LinkedIn (nice-public-safety).
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NICE Recognized as a Robotic Process Automation Leader in Everest Group's PEAK Matrix
for Third Consecutive Year
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NICE announced that it has been named a Leader in Everest Group's Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor
Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop Automation/attended RPA, primarily
driven by its large-scale leading product capabilities, deployments and enterprise license agreements. Click here to access a complimentary copy of the
full report. NICE's leadership positioning is the result of high scores in market impact and vision and capability as well as reference clients stating they
"appreciate its product vision and roadmap, continuous innovation, flexibility of the client management team, and comprehensive
features/functionalities of the platform." The report also states "clients have indicated attended automation as its key strength and appreciate
customizable callouts functionality as being quite helpful, especially to new agents." NICE was also recognized for its leadership in the telecom vertical
and healthy year-on-year growth in its client base in 2019. NICE is the world's leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more
than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
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OpenMarket Named Best Overall Mobile Marketing Company in 2020 MarTech Breakthrough Awards
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OpenMarket, an Amdocs company, has been named the “Best Overall Mobile Marketing Company” in the third annual MarTech Breakthrough Awards. The
Awards program is conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products
in the global marketing, sales and advertising technology industry. OpenMarket recently launched indigo, a new mobile engagement platform that makes it easy
for brands to build empathetic relationships with customers anywhere in the world via multiple mobile messaging channels like SMS, RCS and MMS. Built with
insights gained from trillions of messages transported by OpenMarket over 20 years, indigo empowers less technical people with little or no mobile messaging
expertise to set up best-in-class, automated and optimized campaigns. Mobile messaging has emerged as the communication channel of choice for businesses with
open rates as high as 98%. It is the fastest, most effective way of interacting with customers, no matter where they are. indigo brings a frictionless experience to
global mobile messaging enabling any customer-facing team to create the right conversation flows, on the right channels, at the right time. The platform also helps
brands to more deeply understand customer behavior and campaign performance by enabling real-time querying, data visualizations and in-depth reports. Mobile
messaging has never been more important. With so many people staying at home, organizations of all types and sizes are finding new ways to interact with their
customers and employees. The MarTech Breakthrough Awards honor excellence and recognize the best companies, products and services in the field of sales and
marketing. Over 2,700 brands were nominated across categories including marketing automation, market research and customer experience, AdTech, SalesTech,
marketing analytics, content and social marketing, mobile marketing. Each category is judged by a panel that assesses innovation, customer experience, impact,
value and performance.
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Hitachi Named a Leader in 2020 Gartner Magic Quadrant for Industrial IoT Platforms
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Hitachi, Ltd. and its digital infrastructure and solutions subsidiary Hitachi Vantara announced that Hitachi was named a Leader in the 2020 Gartner Magic Quadrant
for Industrial IoT Platforms based on Gartner Inc.'s evaluation of the company and its Lumada IoT software. Hitachi also received the highest placement in the
2020 Leaders quadrant for ability to execute. The company had previously been positioned in the Visionaries quadrant for the past two years. Lumada Data and
Edge Services provide a highly flexible, intelligent and composable software foundation to accelerate IoT solution creation for customers. It also powers Hitachi
Vantara's growing portfolio of industry solutions. Its portable architecture makes it ideal for use on premises, in the cloud and in hybrid environments, and it
supports industrial IoT deployments. Ideal for enterprise-grade data management, Lumada combines the power of artificial intelligence (AI), advanced analytics
and intelligent Digital Twins to streamline and simplify management of connected business and industrial assets. This helps to increase asset utilization and
accelerates the time to value of industrial IoT initiatives, driving faster time to actionable insights and high-value business outcomes for industrial and enterprise
clients. Outcomes include increased operational efficiencies and cost savings, enhanced operational safety and reliability, improved asset utilization, performance
management and product quality, and the creation of new business models. Clients looking to further accelerate the time to value of their industrial IoT initiatives
with Lumada will also benefit from proven solution cores and co-creation services engagements with Hitachi, which taps them into Hitachi's expansive industrial,
operational technology (OT) and information technology (IT) expertise to create customized IoT solutions tailored to their unique requirements.
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Qlik Named Gold Winner At 2020 ITSMA Marketing Excellence Awards
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Qlik® was recently honored as one of the winners at the ITSMA 2020 Marketing Excellence Awards. ITSMA, the leading resource for B2B marketers in the
connected economy, celebrated the winners of its 2020 Marketing Excellence Awards on October 14 during its virtual Awards Ceremony. The 2020 Marketing
Excellence Awards focused on six critical aspects of marketing for B2B services and solutions: Account-Based Marketing; Brand & Reputation; Driving Strategic
Growth; Executive Engagement; Transforming Marketing with Data, Analytics, and Insight; and Sales Enablement. The awards program jury, an international
group of marketing executives and experts, selected the winners based on excellence in innovation, program execution, and business results. The awards honor
outstanding marketing performance at two levels: diamond and gold. Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve
decision-making and solve their most challenging problems. Qlik provides an end-to-end, real-time data integration and analytics cloud platform to close the gaps
between data, insights and action. By transforming data into active intelligence, businesses can drive better decisions, improve revenue and profitability, and
optimize customer relationships. Qlik does business in more than 100 countries and serves over 50,000 customers around the world. For more than 25 years,
ITSMA has led the way in defining, building, and inspiring B2B marketing excellence. With a dedicated focus on services and solutions for the connected
economy, we provide our member community with insight, advice, and hands-on help to strengthen reputation, increase revenue, and deepen customer
relationships.
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Qualtrics named best CX Partner at CX Awards
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Qualtrics, the leader in customer experience and creator of the experience management category, announced it was named Best Customer Experience (CX)
Partner at the CX Awards. The annual CX Awards is one of Australia’s leading industry awards, providing the ultimate accolade to benchmark and recognise
CX excellence and innovation in the region. Qualtrics was named Best CX Partner by a panel of 11 CX industry experts, which recognised the company’s
leading ability to work with businesses to transform any aspect of the CX. The Qualtrics XM Platform is a system of action where organizations use
experience data to manage the four core experiences of business—customer, employee, product, and brand. Top brands from around the world use Qualtrics
to improve customer experience at every interaction, increase employee engagement, build products people love, and deliver brands that resonate with
consumers. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer
experience and impact key business outcomes such as customer lifetime value, acquisition, and retention.
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Riversand Awarded SOC 2 and ISO 27001 Certifications
83
Riversand, a leading cloud-native SaaS Master Data Management (MDM) and Product Information Management (PIM) solution provider, announced that
the company has earned the SOC 2 and ISO 27001 certifications for information security management. The American Institue of CPAs (AICPA) has formed
Systems and Organizational Controls (SOC), which are internal control reports that provide valuable information on a company’s platform that users need to
assess and address the risks associated with their services. With this certification, Riversand meets the SOC trust principles for availability, confidentiality
and security. The International Organization for Standardization (ISO) formed a specialized system for worldwide standardization to deal with particular
fields of technical activity. ISO/IEC 27001 provides requirements for information security management systems (ISMS) and is one of the most demanding
of international standards with regard to ensuring data security and managing sensitive information. For each of these certifications, the design and operating
effectiveness of Riversand’s security controls and Information Security Management System were successfully audited by independent third-party auditors.
Riversand’s cloud-native master data management solutions are designed to support customers’ digital transformation journeys through improved business
agility, faster adoption and improved collaboration across the enterprise. Driving data to experiences, Riversand has a vision of helping companies know their
customers better, move products faster, automate processes, mitigate risk and run their businesses smarter.
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Workplace innovator SAS continues streak as one of the world’s best
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As a world-class workplace that attracts top technology talent, SAS knows the importance of inspiring employees through its innovative, supportive culture and
thoughtful work/life integration. The analytics leader once again ranked in the top 10 of the 2020 World’s Best WorkplacesTM by Great Place to Work® and Fortune –
a constant on the list for a decade. Selected out of over 10,000 organizations that participated in the survey process and representing feedback from 10.2 million
employees in 92 countries, SAS stood out for creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal. At a
time when companies truly understand the gravity of supporting employees, SAS continues to be a trailblazer in the area of work/life integration, having set the standard
for creating an environment that encourages innovation while providing motivating and challenging work. As a result, employees are inspired to develop and produce
technology and services that not only help solve critical business challenges but also address humanitarian issues. In fact in response to the pandemic, SAS and its
employees turned to the power of analytics to fight the coronavirus outbreak, finding ways to help the community and customers improve health, save lives and manage
the spread. These efforts didn’t go unnoticed: SAS was also recently acknowledged as a Best Workplace for Innovators and one of People magazine’s Companies That
Care. SAS is well-known for encouraging employees to balance work and life through an array of programs and amenities such as on-site counselors, exceptional health
care and fitness benefits, generous time off and flexible work options. SAS has continued these traditions by implementing virtual offerings of all these amenities and
more to offer employees support ranging from career development and college planning to mental health and physical well-being.
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SAS named a Leader in real-time interaction management by independent research firm
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2020 has required brands to have a deeper understanding of customers’ individual circumstances and a heightened sense of empathy in their customer interactions.
Real-time interaction management (RTIM) is a critical component in helping brands create personalized experiences across all points of interaction. SAS has just been
named a leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020 for SAS Customer Intelligence 360. In the report, Forrester says that users are
“demanding – and leading vendors are delivering – even more sophisticated solutions that automate and optimize CX with real-time decisioning based on enriched data
sets, experience-focused artificial intelligence (AI) that incorporates empathy and ethical best practices, and journey orchestration to ensure a mutual value exchange for
both customer and brand.” Forrester also stated in the report that “SAS’ dedication to analytical decision-making gives it a competitive edge for decision arbitration,
which is the heart and soul of RTIM. It continues to bolster its RTIM capabilities for business users, like journey analytics visualization and digital experience
orchestration.” Decision arbitration uses automation and artificial intelligence (AI) to better understand customers in real time and decide the best possible customer
interaction in that moment. Customer loyalty often hinges on delivering the right response in just a few seconds. For example, if a grocery chain can recognize when a
first-time user of its online ordering website is having trouble and provide help in the form of simple video instructions or a pop-up chat window, it goes a long way
toward showing empathy and fostering loyalty.
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ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for Enterprise
Low-Code Application Platforms
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ServiceNow the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for Enterprise Low-Code
Application Platforms (LCAP). ServiceNow was evaluated for its App Engine low-code solution built on the Now Platform and recognized for its ability to execute and completeness
of vision, which, as stated by ServiceNow, validates the company’s leadership and investment in low-code application development. According to Gartner, “By 2023, over 50% of
medium to large enterprises will have adopted an LCAP as one of their strategic application platforms.” In a time when businesses are forced to digitally transform to survive, the
ServiceNow App Engine enables citizen developers to deliver digital services faster and at cross-enterprise scale without complexity. The company’s platform approach to low-code
enables teams to embrace enterprise-grade application development with required governance and built-in reliability, security, data protections and scalability. With the Now Platform
as its foundation, App Engine allows developers of all levels – as well as employees outside of engineering or IT organizations who have never developed before – to quickly create
and realize value from low-code applications. Key benefits of the ServiceNow App Engine include:
• Speed – developer productivity to build richer apps: Faster time to deliver complex end-to-end digital service apps, leveraging unique and pluggable platform features purpose-built
for both the service consumers and the knowledge workers behind the service.
• Agility – reuse with more builders on fusion teams: Uniquely supports seamless collaboration in the innovation process between line of business teams and IT, leveraging an
integrated development environment for both low and pro code developers, and strong support for delegated administration.
• Experience – consistent, consumer-grade, and multi-channel OOTB: Empowers businesses to deliver all applications, from simple departmental usage to complex AI-powered digital
service apps, on a single experience platform, with familiar, modern experiences end users know and love.
• Trust – scalable, secure with proven IT governance for LOB adoption: Customers already rely on ServiceNow for IT Service Delivery. Customers are now taking what works well
for IT and applying it to the entire enterprise. This includes the adoption of both ServiceNow’s prebuilt customer and employee workflows and building custom workflows with App
Engine, leveraging a common platform, data model and architecture.
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ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management
Tools for Seventh Consecutive Year
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ServiceNow, the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management
(ITSM) Tools. ServiceNow was recognized for its ITSM solution, marking the seventh consecutive year that ServiceNow’s ITSM solution has been named a Leader by Gartner. With
ITSM, ServiceNow is a true visionary, delivering massive amounts of innovation to the market, resulting in an IT experience that will meet customer needs now and, in the future. Built
on the Now Platform, ServiceNow ITSM allows customers to deliver scalable services, increase productivity and to create resilient IT service experiences for their employees.
According to Gartner, “I&O [infrastructure and operations] organizations intent on achieving higher levels of maturity within 18 months should consider advanced ITSM tools to gain
value from solutions focused on a broader, end-to-end context of IT service support and delivery.” ServiceNow had 51.1 percent of the global Experience Management: IT Service
Management (ITSM) market share in 2019, according to Gartner2 – which ServiceNow believes is a testament to the solution’s ability to elevate service experiences.
Key features of ServiceNow ITSM include:
• Elevated service experience: Creating service experiences that fit the world employees work in now, by automating support for common requests with virtual agents powered by
natural language understanding (NLU).
• Improved IT productivity: Leveraging machine learning and virtual agents to automate routine tasks, uncover key insights and increase agent productivity.
• Native mobile experiences: Delivering a modern mobile app, for employees and agents, powered by the Now Platform to triage, collaborate, and enable employees to find answers
across departments, and stay connected from anywhere.
• Consolidated IT services: Using built-in best practices to rapidly consolidate inefficient tools to a single system of action in the cloud, and to leverage shared data with the most trusted
IT service workflows.
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SnapLogic Named a Leader in the 2020 Gartner Magic Quadrant for Enterprise Integration
Platform as a Service for Fifth Consecutive Year
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SnapLogic, provider of the #1 Intelligent Integration Platform, announced that Gartner has named the company a Leader in the 2020 “Magic Quadrant for Enterprise Integration
Platform as a Service” for the fifth year in a row. In the report, Gartner “estimates that the iPaaS market approached $2.5 billion in revenue during 2019 and grew by approximately
48%, compared with 2018.” According to Gartner: “There is emphasis on the need to automate processes, accelerate digital transformation, respond to drastic business changes, and
accelerate plans to adopt the cloud in order to contain costs and increase flexibility.” The SnapLogic platform addresses all of an organization’s complex app and data integration
requirements with an intuitive user interface, industry-leading AI and machine learning capabilities, an unmatched library of prebuilt intelligent connectors and reusable integration
workflow templates, advanced automation capabilities, and a secure and scalable platform. Leading organizations including Adobe, AstraZeneca, Box, Emirates, Schneider Electric,
and Wendy’s rely on the SnapLogic platform for their enterprise integration needs, as only SnapLogic provides:
• A single, unified platform for all integration projects: application integration, data integration, API management, B2B integration, data engineering
• A simple, intuitive, self-service interface together with a powerful, scalable, enterprise-grade platform
• More than 500 prebuilt intelligent connectors, called Snaps, and a robust Patterns Catalog with reusable integration workflow templates to speed up integration projects
• Powerful, industry-leading AI capabilities to accelerate productivity and time to value
• Automation capabilities that streamline end-to-end business processes – such as hire-to-retire and order-to-cash – eliminating manual, repetitive activities and freeing up business
teams to focus on strategic projects
• A rich ecosystem of technology, consulting, and reseller partners to accelerate the integration of leading SaaS apps, such Salesforce, Workday, and Coupa, as well as strategic
partnerships with the leading data warehouse providers, including Snowflake, SAP, AWS, and Microsoft
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Snowflake Achieves Hitrust Csf® Certification To Manage Risk, Improve Security Posture, And
Help Meet Compliance Requirements
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Snowflake, the cloud data platform, announced that the Snowflake Cloud Data Platform has earned Certified status for information security by HITRUST. HITRUST CSF
Certified status demonstrates that the organization’s Snowflake Cloud Data Platform has met key regulations and industry-defined requirements for managing risk associated
with sensitive information. This achievement places Snowflake in an elite group of organizations worldwide that have earned this certification. By including federal and state
regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and
flexible framework of prescriptive and scalable security controls. Snowflake shatters barriers that prevent organizations from unleashing the true value from their data.
Thousands of customers around the world mobilize their data in ways previously unimaginable with Snowflake’s cloud data platform — a solution for data warehousing, data
lakes, data engineering, data science, data application development, and data sharing. Snowflake provides the near-unlimited scale, concurrency, and performance our
customers in a variety of industries want, while delivering a single data experience that spans multiple clouds and geographies. Our cloud data platform is also the engine that
drives the Data Cloud — the global ecosystem where thousands of organizations have seamless and governed access to explore, share, and unlock the potential of data.
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Leading Industry Analyst Firm Ranks Splunk First in ITOA Market Share for Sixth Consecutive Year
90
Splunk Inc, provider of the Data-to-Everything Platform, announced it was ranked No. 1 in IDC’s Worldwide IT Operations Analytics Software Market Shares, 2019. This is
the sixth year in a row Splunk increased its share and was named the market leader in IDC’s annual report. Splunk’s IT offerings include Splunk IT Service Intelligence (ITSI),
Splunk App for Infrastructure, Splunk Cloud, SignalFx Infrastructure Monitoring and SignalFx Microservices APM. Download the IDC Worldwide ITOA Software Market
Shares, 2019 on the Splunk website. According to the report, Splunk was ranked No. 1 in the ITOA market with a 41.8% market share and $1.5 billion in revenue, ahead of
other vendors including VMware, ServiceNow, IBM and SumoLogic. Splunk is also recognized as a vendor that has “shaped the year,” pointing to Splunk’s “rapid growth
driven by expansion in log management and analysis capabilities” increasing 30.2% from 2018. IDC estimates that the worldwide ITOA market grew by 27% from 2018 and
is valued at $3.6 billion overall. Splunk’s analytics-driven IT solutions further enable customers to accelerate their IT modernization journey, providing the technical agility,
speed and visibility needed to drive actionable business outcomes. Splunk’s leading position in the ITOA market, along with its No. 1 position in IDC’s Worldwide IT
Operations Management Software Market Shares, 2019, demonstrates Splunk’s continued success in helping organizations evolve and thrive in the Data Age.
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Talend recognized as a Challenger in 2020 Gartner Magic Quadrant for Enterprise Integration
Platform as a Service
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Talend, a global leader in data integration and data integrity, announced it has been recognized by Gartner, Inc. as a Challenger in the 2020 Magic Quadrant for
Enterprise Integration Platform as a Service. This is Talend’s first appearance in this market evaluation. According to Gartner, “[a]n iPaaS is typically used for
cloud service integration, application integration, data integration, B2B ecosystem integration, and increasingly API publishing, multi-experience support and IoT
scenarios.”1 Gartner continues, “[c]hallengers have been in the market for several years and have notable installed bases of thousands of clients, along with mature
or evolving offerings that have proven their worth in multiple integration scenarios. Challengers also have the financial strength and commitment to compete
aggressively in the EiPaaS market. Consequently, they often offer a competitive platform, at least for certain industries and use cases.” Talend Data Fabric is the
only platform that brings together all the data integration and governance capabilities need to simplify working with data and deliver complete, clean, and
uncompromised data in real-time to all. This unified approach to data has made it possible to create the Talend Trust Score™, an industry-first innovation
that instantly assesses the reliability of any data set to bring clarity and confidence to every decision. With the Talend Trust Score™, users can quickly understand,
measure, and improve the overall reliability of enterprise data.
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Talkdesk 20-in-20 campaign earns Public Relations and Marketing Excellence Award
92
Talkdesk®, Inc., the cloud contact center for innovative enterprises, is a Public Relations and Marketing Excellence Award winner for the Talkdesk 20-in-20 campaign.
The Business Intelligence Group announced the winners of the 2020 awards which identified the leading agencies and corporate departments who delivered quantifiable
business results through marketing and public relations. Talkdesk began 2020 with an ambitious release program, Talkdesk 20-in-20, to revolutionize the contact center
industry with 20 product introductions in the first 20 weeks. Talkdesk has built its reputation as an industry disruptor through a rapid pace of innovation which produced
more than 600 features to the market over the past 24 months, including 200 patents in 100 days, which paved the way for the 20-in-20 program. Talkdesk 20-in-20
introduced innovative advancements for the customer experience (CX) industry focused on collaboration, customer self-service, customization, digital transformation,
employee engagement and proactive communication. Talkdesk completed its 20-in-20 campaign in just 14 weeks—in spite of the socio-economic disruption brought on
by the COVID-19 pandemic. Talkdesk is revolutionizing the customer service market with Talkdesk CX CloudTM the industry’s first and only modern, global end-to-end
customer experience solution. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact center
operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving. Talkdesk CX
Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple,
seamless integration capabilities with more than 60 business tools, including the deepest Salesforce integration. Talkdesk CX Cloud sets a new benchmark for the contact
center solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.
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Teradata Named to IDC FinTech Rankings Top 100
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Teradata, the cloud data analytics platform company, announced that they have ranked #34 on the 2020 IDC FinTech Rankings. The 17th annual vendor ranking
represent the top global providers of financial technology. Teradata’s ranking places it among the leading companies that supply the technological backbone of the
financial services industry, one in which IDC Financial Insights forecasts worldwide spending on IT across the globe to exceed $577 billion (USD) by 2024. Last
year U.S. banks spent $67 billion on new technology but with revenues growing in the low single-digits and return on assets below the cost of capital, return on
these investments have often disappointed. This disconnect clearly demonstrates that there is more to becoming a data business. Teradata’s Vantage platform, the
company’s flagship product that delivers analytics, data lakes and data warehouses in a unified platform, enables financial institutions to tackle challenges head-on
by leveraging their extensive data resources to create new value, either as direct revenue or through enhanced customer experience. This ranking coincides with
Teradata unveiling a comprehensive virtual learning experience, Bank of the Future. The program - as part of Teradata’s ongoing partnership with Saïd Business
School, Oxford University - will provide senior executives and decision makers with insights from leading Oxford academics on how they can develop innovative
strategies to successfully lead their organizations into the future.
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Thunderhead Named A Leader In Real-Time Interaction Management Forrester Wave™
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Thunderhead, the global leader in customer engagement and journey orchestration technology, has been named as a Leader in The Forrester Wave™: Real-Time Interaction
Management, Q4 2020. The Wave™ analysis evaluates the most significant Real-Time Interaction Management (RTIM) providers and benchmarks against strength of current
offering, strategy and market presence. The Wave™ research pinpoints real-time decisioning, AI and Journey Orchestration as the three key differentiators in this category.
Thunderhead was also recently named a Leader in The Forrester Wave™: Journey Orchestration, Q2 2020, a closely aligned category, and is the only vendor that appears as a
Leader in both reports. The research highlights Thunderhead’s fusion of RTIM and customer journey orchestration and commends its vision and roadmap as impressive. With
its ONE platform, including its recently launched ThunderBay journey-based AI, Thunderhead ranked amongst the highest scores for Current Offering, in particular Contextual
Understanding, Measurement and Optimization. It also scored highly for Strategy with some of the highest possible scores for Product Vision, Innovation roadmap,
Performance and Commercial Model. Thunderhead is the only new-entrant Leader in the research, but while it is the company’s first appearance in the RTIM Wave™ in its own
right, it has featured previously as an OEM supplier to another vendor. In a world where every second counts, brands need to interact with their customers as individuals, in
conversations that are real-time, contextually relevant, and which build value and trust. We purpose built our ONE Engagement Hub to do this at scale, and at the same time
being a light-touch solution that is quick to deploy, easy to use, and delivers rapid time to value. Getting this right is a real game changer for brands, boosting engagement,
retention and life time value, driving efficiencies and service quality, and delivering increased revenue and retention.
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TIBCO Recognizes Global Customer Achievements at TIBCO NOW 2020
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TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world's most complex
data-driven challenges. TIBCO announced the winners of the inaugural TIBCO Lighthouse Awards, which recognize enterprises and individual innovators that leverage
technology in revolutionary ways. These organizations and individuals transform IT into a strategic differentiator to fuel business growth, operational excellence, and
outstanding customer experiences. The awards, presented as part of the TIBCO Connected Experience at TIBCO NOW 2020, highlight customers for accomplishing tangible
and substantial business results using TIBCO technologies, demonstrating ingenuity in meeting the demands of the digital economy, and exemplifying the impact of the TIBCO
Connected Intelligence platform. TIBCO recognizes the Scottish Environment Protection Agency (SEPA) with the Sustainable Innovation Lighthouse Award for its relentless
pursuit of expansive innovation. SEPA, a public body of the Scottish Government tasked with protecting the environment in a way that protects public health, ensures
sustainable use of natural resources, and helps contribute to the country's economic growth. By implementing an advanced analytics solution from TIBCO, SEPA revolutionized
the way it collects, analyzes, reports, and publishes data, putting those insights into action to advance a wide range of environmental protection and business goals. As a result,
SEPA takes more effective, data-driven action quicker and more efficiently, reducing up to 80% time spent on certain back-office processes, which in turn reduced costs
significantly. Just one impact of this approach was a 54% reduction in non-compliance of agricultural sites with the ultimate achievement of reducing the amount of pollution
impacting the environment. Overall, this promotes a healthier, cleaner, sustainable environment for Scotland. Interactive insights can also be transparently published for public
consumption, enabling better development of effective environmental policies.
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Verint Named to 2020 CRM Industry Leader Awards
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Verint® Systems Inc. The Customer Engagement Company™, announced it was recognized in the 2020 CRM Industry Leader Awards by CRM Magazine for the Best
Workforce Optimization (WFO) and the Best Contact Center Analytics. CRM’s Annual Industry Leader Awards recognized the top five picks in 10 categories—spanning
sales, marketing and customer service. CRM asked their panel of judges, made up of industry analysts and consultants, which CRM platforms, contact center analytics
and new marketing automation solutions they would recommend and are most trusted in the industry. Speech Analytics uses AI and machine learning to surface powerful
insights that help organizations improve customer experience, drive efficiency, and increase sales performance. The solution automatically discovers and analyzes words,
phrases, categories and themes spoken during calls and reveals trends and areas of opportunity or concern. Verint currently processes more than seven billion calls per
year, transcribing and analyzing calls in over 65 languages and variants across its global customer base. Verint® is a global leader in Actionable Intelligence® solutions
with a focus on customer engagement optimization and cyber intelligence. Over 10,000 organizations in more than 180 countries—including over 85 percent of the
Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
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Yext Answers Wins 2020 Global Search Award
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Yext, Inc., the Search Experience Cloud company, announced that Yext Answers, its revolutionary site search product, won a Global Search Award in the
Best Software Innovation category and was a finalist in the Best Global Search Software Tool category. For nearly a decade, the Search Awards have
celebrated the world’s best agencies, campaigns, and individuals working in the search industry. The recognition, awarded by a panel of search industry
leaders and experts, comes less than a year after the launch of Answers — and on the heels of its expansion to four additional languages: French, German,
Italian, and Spanish. Answers is a powerful search engine integrated into the websites of businesses and organizations around the world to deliver official
answers to customer questions. The product relies on the information in a brand’s knowledge graph (a database of millions of facts) and applies advanced
natural language processing (NLP) and Bidirectional Encoder Representations from Transformers (BERT) technologies to better understand and answer the
questions people ask. Brands around the world, including Cox Communications, BBVA USA, and Three Mobile, have implemented Answers to drive higher
conversion rates, lower support costs, and unveil valuable customer insights.
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Yext Named a Top 15 Workplace on Fortune’s 2020 Best Workplaces in New York List
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Yext, Inc, the Search Experience Cloud company, has been named #12 on Fortune’s 2020 list of Best Workplaces in New York. This is the fourth time that
Yext, founded in New York City in 2006, has made the distinguished list. To determine the ranking, Fortune partnered with the people analytics firm Great
Place to Work® to analyze confidential survey feedback about perceptions of trust, employees’ ability to reach their full potential, and other work quality
dimensions from approximately 45,000 employees from different companies in the New York tri-state area. A global company with 18 offices worldwide,
Yext recently moved from its New York City headquarters in the historic Metropolitan Life Insurance Clocktower. The company hopes to begin occupancy
in The Yext Building, a nine-story, newly constructed building in Chelsea’s Meatpacking district near tech peers like Google and Apple, before the end of the
year. Until then, as Yexters work remotely to wait out the COVID-19 pandemic, Yext continues to focus on fostering the best possible virtual workplace for
its more than 1,200 employees around the globe. Yext has also been named a Best Workplace in Technology, Best Medium Workplace, Best Workplace for
Parents, and more by Great Place to Work® and Fortune.
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Leading publisher DPG Media Adopts Xandr Ad Server
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DPG Media, a leading publisher in the Netherlands, has announced that they have chosen to partner with Xandr, AT&T’s advanced advertising
company, as their ad server platform of record. From 1st October, DPG Media will make their publisher business available on Xandr Monetize, Xandr’s
ad server, alongside the existing DPG Media magazine business (previously Sanoma Media Netherlands BV). In partnering with Xandr, DPG Media
now has the ability to improve monetisation with holistic inventory and demand channel management solutions, access to industry-leading forecasting
data-driven yield optimisation tools and increase control over the way in which they can package, sell and measure the performance of their inventory
across all screens and devices. As the driving force for the open internet, Xandr strives to collaborate closely with its partners on both sides of the
ecosystem, understanding their needs and the importance of differentiation. As the digital advertising industry moves towards the converged world of
digital and TV, Xandr’s platform provides a direct path between Xandr Invest, the strategic buying platform, and Xandr Monetize, facilitating scaled
buying and unique demand, and maximising working media euros for buyers and sellers alike. Xandr Monetize unifies and simplifies operations across
all inventory and transaction types as well as demand channels. This allows publishers and media owners to focus on creating more content, innovating
with advertising formats ultimately creating a better online experience for consumers.
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Age Scotland Selects 8x8 To Support Older People This Winter
100
8x8, Inc., a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed
the 8x8 Open Communications PlatformTM in five days to help them work remotely while continuing to provide support services for vulnerable older
people. Supporting those over the age of 50, Age Scotland is the leading national charity representing and promoting the rights and interests of older people
whilst helping them to enjoy later life. The charity operates a national helpline offering information, friendship and advice for older people, their families and
carers. In the face of the global health crisis, Age Scotland experienced a surge in call volumes, increasing by 500 percent. As a result, the charity needed to
more than double its contact centre team. It also needed to fast-track the deployment of a technology solution that would enable a mobilised workforce, and
allow them to communicate and collaborate with the community, and effectively manage high call volumes through improved queue management and
routing. Working with their Telecoms Partner, Frontier Group, Age Scotland selected 8x8’s integrated voice, chat, video conferencing, and contact centre
solution, which was rapidly deployed in five days. The Charity Digital Skills report showed that now two thirds (66 percent) of charities are delivering all
work remotely, meaning their reliance on technology has increased dramatically. With the winter months approaching, when many older people require
additional support, Age Scotland is perfectly positioned with the 8x8 Open Communications Platform to effectively manage the peak in demand for their
services, and support the vulnerable now and in the future.
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Hewlett Packard Enterprise becomes the only major server manufacturer to ship
world’s most secure industry-standard, made-in-USA servers
101
Hewlett Packard Enterprise (HPE) announced it is delivering the highest level of security1 for a growing number of U.S. federal and public sector customers
that prefer U.S. sourced products with verifiable cyber assurance by expanding and further securing its supply chain. HPE is the only major server
manufacturer to produce made-in-USA industry-standard servers.2 The new servers include advanced security features that are built by vetted HPE
employees in highly secure U.S. facilities as part of the HPE Trusted Supply Chain initiative launched. The new HPE ProLiant DL380T server is shipping to
U.S. customers as the first industry-standard server to be produced through the HPE Trusted Supply Chain process, which HPE plans to expand to the rest of
its portfolio in 2021. HPE is the world’s leading supplier for trusted computing by being the first vendor to embed silicon-based security into its
industry-standard servers. Its exclusive silicon root of trust technology runs in over two million servers globally and has formed the foundation for HPE’s
vision for securing the enterprise to deliver experiences from the edge-to-cloud, platform as-a-Service. HPE also delivers the industry’s most advanced,
embedded network security with Aruba’s high-performing, highly reliable and secure wired and wireless network infrastructure solutions. Additionally,
HPE’s recent acquisition of Scytale further extends zero trust capabilities by standardizing and accelerating service authentication across cloud, container,
and on-premises infrastructures. The HPE Trusted Supply Chain is another step forward in HPE’s ongoing mission to provide customers with the highest
level of cyber assurance to ensure they receive verifiably authentic and uncompromised products and solutions by further strengthening security from the
time servers are manufactured to prevent tampering or compromised products.
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Kern County chooses HPE GreenLake to accelerate digital transformation and save
costs amidst COVID-19
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Hewlett Packard Enterprise (HPE) announced that Kern County, the third largest county in California by geography, has selected HPE GreenLake to drive
its digital modernization efforts, save costs and improve performance. Kern County recently embarked on a digital transformation initiative to modernize its
IT and technology operations and deliver a cloud experience on-premises to the dozens of departments that rely on the county’s centralized IT system. By
selecting HPE GreenLake, Kern County has gained the agility, flexibility, and innovation of the cloud, while preserving the compliance, governance, cost
controls, and visibility of running its applications and workloads on-premises. As a result, Kern County has saved costs, increased efficiency, standardized
architecture and continued to provide vital support and services to the community throughout the COVID-19 pandemic. Kern County, home to almost one
million California residents and comprised of over 40 different departments, turned to HPE GreenLake to overcome its departmental-specific IT challenges.
Previously, every department had its own agreement with an OEM, and this created an enormously complex and costly system to manage. Kern County’s
vision was simple: establish a central IT platform managed by the CIO office that acts as a service provider and broker of IT resources for all county
departments. The county leveraged HPE GreenLake to create one unified framework so that all county departments can benefit from the same platform and
economies of scale. Over 75% of Kern County’s departments are supported by HPE GreenLake, and the goal is to reach 100%. Kern County was also
attracted to the robust and continually expanding set of cloud services available through HPE GreenLake – which will allow the county to continue to grow
and innovate on the HPE GreenLake platform.
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Hewlett Packard Enterprise selected to build Czech Republic’s most powerful supercomputer
to advance R&D in science and engineering
103
Hewlett Packard Enterprise (HPE) announced that IT4Innovations National Supercomputing Center, a leading high-performance computing (HPC) center
for R&D and innovation in the Czech Republic, has selected HPE to build the Czech Republic’s most powerful supercomputer. The agreement is part of the
EuroHPC Joint Undertaking, an initiative between the EU, European countries and industry technology partners to coordinate and combine their resources
to develop world-class exascale supercomputers in Europe. The new supercomputer, with the working title “EURO_IT4I” that was given by IT4Innovations,
will be powered by supercomputing (HPC) and artificial intelligence (AI) solutions from HPE to advance modeling and simulation capabilities and accelerate
discovery for ongoing research in science, medicine and engineering. Example areas that IT4Innovations aims to target by using the system include
improving weather forecasting, developing greener and sustainable infrastructure, and advancing drug discovery to find a cure to COVID-19. IT4Innovations
National Supercomputing Center is part of VSB – Technical University of Ostrava and together with two other institutions, forms e-INFRA CZ, the biggest
e-infrastructure for science, research and education in the Czech Republic. With new HPE-powered solutions, IT4Innovations is expanding its R&D
resources to enable AI techniques that can significantly improve accuracy and speed up discovery when applied to simulations of complex scientific data.
IT4Innovations’ new system will also be significantly faster to perform more calculations than ever before with a theoretical peak performance of 15
petaflops, an equivalent to 15 quadrillion floating-point operations per second.
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Hewlett Packard Enterprise selected to build Australia’s most powerful supercomputer for
advancing scientific research at Pawsey Supercomputing Centre
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Hewlett Packard Enterprise (HPE) announced it was awarded a $48 AUD million contract to build a new supercomputer for Pawsey Supercomputing Centre,
one of Australia’s leading and most innovative national supercomputing centers located in Western Australia. The new supercomputer is part of the Pawsey
Capital Refresh Program, which is a $70 AUD million program funded by the Australian government to invest in next-generation supercomputing to advance
the nation’s research. Pawsey’s new system will be Australia’s most powerful supercomputer with 30X more compute power and 10X more energy
efficiency1 to target complex modeling and simulation for accelerating research in areas such as astronomy, plant pathology, drug discovery and more. HPE
will build the new system using the HPE Cray EX supercomputer, the world’s most advanced high-performance computing (HPC) architecture, to support
higher performance, density, and efficiency needs. HPE will also integrate the Cray ClusterStor E1000 system, which utilizes tailored software and hardware
features to meet expanded high-performance storage needs, and feature a future-generation of AMD EPYC™ CPUs and AMD Instinct™ GPUs for
significant compute power and targeted processors for AI and image-driven applications. The new system will have a speed performance of 50 petaflops,
making it one of the largest supercomputers in the region.2 It will replace Pawsey’s Magnus and Galaxy systems, which are based on Cray technology.
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Hewlett Packard Enterprise wins $160M+ contract to power one of the world’s fastest supercomputers
based in Finland to bolster Europe’s research in science and unlock economic growth
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Hewlett Packard Enterprise (HPE) announced it has been awarded a contract of more than $160 million by the European High Performance Computing Joint
Undertaking (EuroHPC JU) to build one of the world’s fastest supercomputers that will be based in Finland. The new supercomputer, which EuroHPC JU
refers to as “LUMI,” will help European researchers and private and public organizations significantly advance R&D and drive innovation in areas such as
healthcare, weather forecasting, and AI-enabled products. EuroHPC JU’s LUMI is characterized as a “pre-exascale” system that will have a theoretical peak
performance of more than 550 petaflops, which is equivalent to the performance of 1.5 million laptops combined. Additionally, through its collaboration with
EuroHPC JU, HPE is expanding supercomputing resources to accelerate the European roadmap to achieve exascale computing, which is the next significant
leap in supercomputing that will deliver 5-10 times faster performance than today’s systems. The EuroHPC JU’s LUMI will be powered by HPE Cray EX
supercomputers featuring next-generation AMD EPYC™ CPUs and AMD™ Instinct GPUs to deliver unprecedented performance and targeted deep learning
capabilities to advance the combination of modeling, simulation, analytics and AI workloads to solve complex research. EuroHPC JU’s LUMI will be hosted
in CSC – IT Center for Science in Kajaani, Finland and will be shared by ten European countries as part of the newly formed LUMI consortium. The
consortium includes Belgium, the Czech Republic, Denmark, Estonia, Finland, Iceland, Norway, Poland, Sweden, and Switzerland.
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The City of San Diego Selects Medallia to Improve Employee and Resident Experience
106
Medallia, Inc., the global leader in experience management, announced that the City of San Diego has selected Medallia for a pilot initiative to better
understand the needs of its employees and residents and how the organization delivers City services. Medallia will assist the City in gaining direct
insights from residents to help understand their needs and create exceptional experiences. Partnering with Medallia will enable the City to improve
employee experience and optimize the services it delivers. Medallia is the pioneer and market leader in Experience Management. Medallia’s
award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers,
employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social
media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous
business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment
cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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University of Sydney Selects Medallia as Experience Management Platform
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Medallia, Inc., the global leader in experience management, announced that University of Sydney has selected Medallia as its experience management
platform of choice. Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia
Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures
experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies
proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and
drive revenue-impacting business decisions, providing clear and potent returns on investment.
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PODS® Turns to Medallia for Complete View of Customer Experience in a Single Platform
108
Medallia, Inc., the global leader in experience management, announced that PODS Enterprises, LLC, the moving and storage company, has selected
several Medallia technologies to have a comprehensive view of the customer experience. Medallia Digital will provide PODS with a deep
understanding of customer behaviors and experiences when engaging on their Website while Medallia Social will give PODS insights into customer
sentiment by region, based on feedback shared on social channels. And with Medallia LivingLens, for the first time ever, PODS will give customers the
option to share rich video feedback – more emotional and detailed engagement than a survey can alone. Medallia is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and
management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls
and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive
insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and
potent returns on investment.
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Validators Selects Medallia Insights Suite for Market Research
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Medallia, Inc., the global leader in experience management, announced that Validators, an innovative market research firm in the Netherlands, has
selected Medallia Insights Suite to fuel the company’s market research programs and help its customers understand consumer wants and needs.
Validators is a full service (neuro) research firm with a focus on enhancing the effects of communication to make brands grow. With a broad package
of research tools and products they provide custom solutions to big Dutch and International clients. Medallia is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and
management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls
and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive
insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and
potent returns on investment.
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Zinklar Taps Medallia Insights Suite to Give Brands Deep Insights to What Consumers Want
110
Medallia, Inc., the global leader in experience management, announced that Zinklar, the global SaaS platform for consumer insights based in Barcelona, Spain, is
leveraging Medallia Insights Suite to fuel the company’s market research solutions and help its customers understand consumer wants and needs. Zinklar will
integrate Medallia LivingLens to help analyze media content (audio, video, photo, etc.) collected through Zinklar solutions in real-time. LivingLens
multi-language automated transcription solution fits with Zinklar’s international presence including operations in Europe and America and hundreds of clients
around the globe. Thanks to Medallia’s focus on providing AI-based solutions, Zinklar will now be able to create and edit showreels in one dashboard efficiently
as well as improve the ability to share the results in very few steps. Medallia is the pioneer and market leader in Experience Management. Medallia’s
award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and
citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions
and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent returns on investment.
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Mazda Canada Leverages Medallia for Customer Engagement and Transformation
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Medallia, Inc., the global leader in experience management, announced that Mazda Canada is leveraging Medallia Experience Cloud, Text
Analytics and Social to understand customer sentiment across their dealerships in Canada. While Mazda has always had a laser focus on customer
experience, the automotive leader is going through a transformation and is putting even more emphasis on its valued customers. Medallia’s
technology is being used by Mazda Canada to engage with customers and understand their experiences across sales and service. Medallia social
also gives each Mazda dealership insight into customer sentiment and how they are performing against local competitors. Mazda Canada Inc. is
responsible for the sales and marketing, customer service and parts support of Mazda vehicles in Canada. Headquartered in Richmond Hill,
Ontario, Mazda Canada has a nationwide network of 163 dealerships.
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Neo4j Is the Choice of Leading Companies for Graph Databases in the Cloud
112
Neo4j®, the leader in graph technology, announced that the majority of its customers are now deploying their graph applications in the cloud, facilitated by flexible
self-hosted and fully – managed options. Over the last twelve months, over 90% of Neo4j customers have opted to run their graph-powered applications in the cloud,
many of whom are first-time graph technology users. The adoption of Neo4j across industries – coupled with a shift to the cloud – unlocks new possibilities to address
complex data problems. Neo4j’s cloud deployment options offer developers and IT teams the level of control and management they need to support their application
architecture. Solutions as diverse as knowledge graphs, recommendation engines, customer 360 systems, fraud detection and many others leverage the Neo4j graph
database without friction, freeing up users to focus on innovation and delivering core business value. Neo4j Aura, Graph Database-as-a-Service: Fully managed and
completely automated, Aura enables developers to rapidly deploy, build and expand graph-powered applications in the cloud, without the burden of managing
infrastructure. More than 450 organizations have used Neo4j Aura since its introduction last year, and more than half of those organizations are first-time graph database
users. Neo4j Aura has powered more than 1,700 applications and runs more than 2.5 billion graph queries per month with an average execution time of 61 milliseconds.
• Minka uses Neo4j Aura to store transaction records and references for Transfiya, a modern blockchain-based transaction processing system enabling real-time payments
for Colombia’s ACH payments.
• Menome leverages Neo4j Aura to deliver a scalable cloud-based data insights platform for environmental engineering, unifying diverse datasets helping organizations
make important, data-driven decisions.
• Tourism Media uses Neo4j Aura for a fully automated and multilingual content curation service via an intelligent cognitive assistant. Their application serves dynamic
web content for online travel businesses by using diverse and complex datasets across global geographies and inventory databases. The flexibility and contextual power
of the graph model allow Tourism Media to scale easily with their growing business needs while reducing their build times from days to hours.
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UK’s Cleveland Police Selects NICE Investigate for Digital Evidence Management Process
Transformation in the Cloud
113
NICE announced that the United Kingdom’s Cleveland Police has selected the NICE Investigate Digital Investigation and Digital Evidence Management Software. Cleveland Police will use
NICE Investigate to digitally transform and automate processes around collecting, analyzing and sharing evidence in the cloud to better serve the community and criminal justice partners, and
to bolster efficiency for its workforce of more than 1,500 police officers. As a one-stop solution for digital evidence management, NICE Investigate will enable Cleveland Police to:
• Improve officer efficiency by enabling investigators to collect evidence through a single login. NICE Investigate will integrate into the force’s 999 call recording, Niche records management,
STORM command and control, custody interview recording, body-worn video, in-car video, and SOCO image systems. Using analytics, NICE Investigate correlates all of this structured and
unstructured data to rapidly uncover connections and push evidence to investigators.
• Better serve communities by providing an easy, discreet way for citizens, businesses and community organizations to share digital evidence. Cleveland Police can create a public appeal for
any active investigation in minutes and share it on social media. Citizens simply click on a secure link to upload their videos, photos, screenshots, or any other digital evidence. The force is
also collaborating with the public, local businesses, hospitals and Cleveland Borough Council members to register hundreds of CCTV cameras. Viewing cameras geo-located on a map, police
officers can then request and receive CCTV video electronically, instead of driving to each location. Uploaded content is automatically virus-checked, transcoded, and securely stored in the
cloud. Without NICE Investigate, police officers would need to make an estimated 4,500 trips per week to collect digital evidence – a huge time and resource drain.
• Comply with national requirements by sharing all digital evidence with the CPS electronically. Instead of copying case files and digital evidence onto CDs, USB drives and paper, Cleveland
Police will be able to share all digital evidence electronically, by emailing secure links to digital case files. The system also automatically tracks who accessed what to ensure a chain of custody.
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Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
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NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A
leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact center in real-time and without any need for code words or
additional questions. NICE RTA, which includes Proactive Fraudster Exposure and Watch List capabilities, confirms customer identity in seconds, thus securing
operations for the bank while allowing customers to quickly proceed with banking needs. Alfa-Bank is the largest universal private bank in Russia. With a customer base
of 550 thousand corporate customers and 16 million individuals, Alfa-Bank combines digital innovation with an effective physical network. Without giving up live
communication with customers, the bank is developing “departments of the future” with recognition based on biometrics and geolocation. Earlier in 2020, Alfa-Bank
also announced its use of NICE Nexidia Analytics and NICE Quality Central to improve experiences. NICE Real-Time Authentication and Fraud Prevention provides
end-to-end authentication and fraud prevention for contact centers. Based on voice biometrics, it automatically verifies the caller’s claimed identity within the first few
seconds of a call through natural conversation with an agent. Leveraging its unique Single Voiceprint capability, RTA uses the same voiceprint across channels, allowing
effortless authentication in the Interactive Voice Response (IVR) or mobile application as well. Based on unique machine learning technology, the Proactive Fraudster
Exposure capability allows contact centers to automatically prevent fraud before it happens by proactively identifying previously unknown fraudsters and blocking them
from committing fraud.
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Cooltra the European leader in sustainable mobility takes the fast lane to omnichannel with Openbravo
and Adyen
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Cooltra, a European leader in sustainable mobility with more than 100 rental locations in six Southern Europe countries, puts its trust in the omnichannel technology of
Openbravo, a global provider for cloud-based omnichannel retail, and Adyen, the leading global payments platform, to accommodate the fast growth of its scooters rental
business. Using Openbravo, Cooltra manages every aspect of the rental process for both long-term and short-term contracts, irrespective of whether they are ordered
online or in one of its rental locations. Openbravo’s point of sale and central back office solutions handle tasks such as customer and reservations management, vehicle
check-out and check-in, invoicing and fleet management. The adoption of Adyen and the Adyen-certified connector for Openbravo, enables seamless payment
experiences for customers and provides greater flexibility and efficiency to Cooltra. Tasks that used to have to be done manually, such as collecting payments for fines
and other charges that may arise after the rental contract has been closed, can now be done faster and more easily, thus dramatically reducing collection time as well.
Cooltra is a company founded in 2006 in Barcelona with the aim of offering a sustainable mobility service on two wheels to both tourists and residents. In just a few
years, the company has undergone significant expansion, going from renting 50 motorcycles in a single shop to having a fleet of over 17,000 motorcycles (56% electric),
more than 100 rental points in Europe and a staff of over 400 employees. In addition to short- and long-term rental of scooters and motorcycles, we currently offer
services such as renting to companies and fleet management for public administrations. Moreover, the Cooltra Group is the driving force behind eCooltra, the first per
minute electric scooter sharing service in Europe, with a presence in 6 cities.
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Caroll adopts Openbravo OMS and POS solutions to accelerate omnichannel retail strategy Openbravo, the
global cloud-based omnichannel platform
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vendor for agile and innovative commerce, has announced that it has been awarded a contract by Caroll International, the French fashion retailer. Caroll is rapidly rolling
out Openbravo’s Order Management System to give it a comprehensive omnichannel order management capability and allow online orders to be fulfilled and delivered
from its stores. French fashion retailer Caroll, which has 473 stores in nine countries and a fast-growing online operation, was looking for an omnichannel order
management system that would help physical store transformation, boost its operational agility and better integrate its eCommerce operations. Caroll faced three main
specific challenges. The company wanted to reduce the number of online orders rejected because the warehouse was out of stock even though the items ordered were
available in stores. It needed a solution that could make store stock available to serve these orders and it also wanted to reduce the number of picking locations to optimize
the number of packages for its customers and reduce the picking costs of each order (preparation, shipments, etc.). Caroll chose Openbravo for its OMS, POS and mobile
capabilities.The Openbravo OMS solution makes it possible to access store stocks from orders made on the website or in store. Moreover, the solution supports a variety
of omnichannel fulfillment scenarios, such as ship-to-store, ship-from-store, BOPIS and BORIS. For more than 50 years, Caroll has embodied smart, modern design in
women’s clothing, bringing a sleek and inspired look to women’s daily lives. From creative workshops to stores, Caroll reinvents itself continuously to offer women chic
and desirable fashion.
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OpenText Announces Support for Alfresco
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OpenText™ announced OpenText Support for Alfresco™, a new suite of service offerings to support content services solutions from Alfresco. With OpenText, Alfresco
customers benefit from defined service-level targets, 24/7 support options, global support, timely and regular code fixes, customization support, and an opportunity to
lower support costs. OpenText has put in place a dedicated team to manage and contribute to the Alfresco open source community, to provide Alfresco customers with
world-class support, and to offer a compelling transition to Information Management and the Cloud. OpenText Support for Alfresco offerings are immediately available
for Alfresco Community Edition and Alfresco Content Services users. The OpenText OpenSource Edition for Alfresco program offers an OpenText branded release of
Alfresco Community Edition that provides annual renewable support with troubleshooting and regular code updates to address issues identified by OpenText and our
subscribers. For those Community Edition users with unique situations and timelines, we also offer support services such as custom bug fixes and customization support
scoped to each request. OpenText Support for Alfresco ACS offers cost-competitive support services to Alfresco Content Services customers, including options for those
with customizations that require continued code maintenance and support. As the market leader in Information Management, OpenText can also provide additional
features, such as archiving, increased end-point security, and intelligent capture, as well as the option of managed services provided through the OpenText Cloud or public
cloud partners.
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UPL Chooses Qlik to Drive Business Strategy and Enable Self-Service Analytics
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Qlik® announced that UPL Ltd. is leveraging Qlik’s data analytics platform to empower and inform business users across its organization. The Indian multinational has
been working closely with Qlik to streamline its data operations and enable data-driven decisions to drive growth. UPL had a clear analytics vision from the start to make
data central to its operations. The company had worked with legacy vendors but found that adoption and usage levels were not where they wanted it to be. Additionally,
employees were spending a lot of time working with data but were just not getting the insights they needed. UPL first started working with Qlik in 2014, when they first
integrated QlikView® with its Salesforce portal. After a few years, as data consumption and usage of the dashboards increased, UPL wanted to modernize its analytics
strategy to provide its users with a self-service option and greater visibility around the data sets they had available. Initially deployed as a proof-of-concept, Qlik Sense®
quickly differentiated itself with a unified, intuitive, and seamless dashboard that provided real-time, explorable insights at the touch of a button. The platform’s
innovative approach to combining multiple data sources and Qlik’s practical licensing proposition made it the most viable solution. In fact, for UPL, the decision to move
to Qlik Sense was not made once, but twice. When the company acquired Arysta LifeScience Inc. for US$4.2 billion in 2019, UPL found that Arysta was also a user of
both QlikView and Qlik Sense. Because of UPL’s clear analytics strategy and vision, the company decisively standardized the business to Qlik Sense. With Qlik, UPL
stakeholders found that they could dive deep into their data and get multi-level reports, from an overview of the entire organization to the financial performance of
individual business units. Business users are also able to discover highly contextual insights, personalized to their specific needs. Moreover, users can conveniently
generate and securely share multiple reports based on different parameters, thus making information more accessible and useful. By democratizing access to data and
providing the ability to work with it, Qlik has empowered employees to be more data literate.
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Enolytics Ripens Wine Industry Analytics With Qlik
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Enolytics, the wine industry big data leader, is driving an evolution into the data-rich, but analytics poor industry through easy-to-use, robust analytics applications based
on the Qlik® analytics platform. The wine industry is inundated with numerous data sources, including front-end e-commerce sites, back-end supply chain and
distribution systems, as well as third-party consumer sentiment data suppliers. Vintners and winery owners, in particular, have struggled with understanding the value of
their data. Many lack the staff or bandwidth to blend internal and external data sources, which could provide a much richer and clearer picture of their business issues
and opportunities. Filling this data analytics gap is what drove the creation of Enolytics. Enolytics initially saw significant interest from marquee brands such as
Champagne Bollinger and Frescobaldi, who were eagerly searching for better access to consumer sentiment data. The brands knew such data existed but lacked a
repeatable and consistent access and analysis process. Filling this knowledge gap was crucial to executing timely product development and distribution strategies to
match ever more fickle consumer tastes and preferences. As Enolytics evolved, it found small and medium-sized wineries (producing 5,000 to 40,000 cases annually)
were also eager to understand the value of their own data. With tight margins, maximizing the value of direct-to-consumer and e-commerce business data was crucial to
their ongoing success. Enolytics leveraged Qlik to develop a cost-effective, streamlined KPI dashboard that helped focus owners’ attention on their most pressing issues
and biggest opportunities. Most recently, Enolytics has been serving importers and distributors, enabling analysis of very large data sets with a customized scorecard
analytics application. Through the Enolytics scorecard app, key KPIs are color coded to give owners an easy-to-consume visual of metrics around things like regional
and global sales patterns, depletion rates and consumption velocity, again helping to focus daily action where it will have the biggest impact. Based on the wine industry’s
success with Enolytics, the company is also seeing interest from the beer and spirits industries in adopting data-driven analytics.
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The University of Worcester Offers Qlik Academic Program to Bridge Data Skills Gap for
Students Entering the Future Workforce
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The University of Worcester has successfully implemented the Qlik Academic Program to help prepare students for the future of work, in which every employee will
require data literacy skills to meet growing business demand. Looking to continue its legacy of offering one of the best graduate employment rates among UK
universities, the decision to introduce the program was made by Richard Wilkinson, a senior lecturer in Computing at the University of Worcester. This was in response
to the explosive growth of big data and an increasing recognition of its value, creating a huge demand for employees that are capable of reading, understanding,
questioning and analysing data. This is a key challenge the government has outlined that needs to be addressed in its new National Data Strategy, citing that demand for
data skills has more than tripled since 2013, and acknowledging the importance of improving access to data skills education at tertiary education facilities. The Qlik
Academic Program works to address this education gap by providing universities and researchers with free Qlik® software and resources to help educate and train the
next generation of experts leading with data. Through hands-on experience with industry leading commercial software, the Qlik Academic Program has allowed
University of Worcester students to go beyond theory, and develop workplace-ready skills through opportunities to analyse real-world information, discover patterns,
make connections and bring the findings to life. The University of Worcester Offers Qlik Academic Program to Bridge Data Skills Gap for Students Entering the Future
Workforce The program also provides students with the flexibility to learn and develop new skills without needing to be on campus. Despite the transition to distance
learning this year, the University of Worcester students were able to record their presentations and submit them virtually, with the help of unique features presented via
Qlik Sense®. The application’s data storytelling functionality provides users with a way to turn data insights into a compelling and easy-to-consume story.
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Patreon Chooses Qualtrics BrandXM
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that Patreon, a membership platform, has selected
Qualtrics BrandXM. Qualtrics BrandXM is one of the four pillars of experience management, integrating with customer, employee, and product experiences to
enable a comprehensive view of insights and actions that shape the core experiences of any organization. BrandXM transforms the way organizations understand
how their brand is connecting with consumers, monitor real-time changes to the competitive landscape, create meaningful experiences that resonate with targeted
audiences, and predict which investments will have the greatest impact on delivering their brand promise. Qualtrics, the leader in customer experience and creator
of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer,
employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data
™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that
helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and
build a brand people are passionate about.
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Netsmart Technologies Picks Qualtrics CoreXM
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that Netsmart Technologies, a company that
designs, builds, and delivers electronic health records (EHRs), has selected Qualtrics CoreXM. CoreXM is the foundation of experience management and the
most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,
gather critical insights, and enable real-time action. Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category,
is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000
organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers
who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are
passionate about.
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Teladoc Selects Qualtrics CustomerXM
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that Teladoc, the world leader in virtual care,
has selected Qualtrics CustomerXM. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to
improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. Qualtrics, the leader in
customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core
experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and
take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics
XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture,
develop breakthrough products people love, and build a brand people are passionate about.
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Portland Trail Blazers Selects Qualtrics CustomerXM to Deliver Exceptional Fan Experiences
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Portland Trail Blazers has selected
Qualtrics CustomerXM to optimize the fan experience. By leveraging Qualtrics, the Trail Blazers will be able to proactively identify any issues across the
entire customer journey and enable their organization to quickly eliminate any experience gaps. CustomerXM allows companies to predict, deliver, measure,
and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value,
acquisition, and retention. Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way
organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the
world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things
are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy
more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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Traveloka Chooses Qualtrics EmployeeXM
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Qualtrics, the leader in employee experience and creator of the experience management category, announced that Traveloka, Southeast Asia’s leading digital
travel and lifestyle booking platform, has selected Qualtrics EmployeeXM. EmployeeXM empowers organizations to close experience gaps by gathering
feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and
managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver back to the bottom line. Qualtrics, the
leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four
core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand,
and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The
Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive
culture, develop breakthrough products people love, and build a brand people are passionate about.
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SHL Opts for Qualtrics EmployeeXM
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Qualtrics, the leader in employee experience and creator of the experience management category, announced that SHL, the market leader in talent innovation,
has selected Qualtrics EmployeeXM. EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee
lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic
transformation and improve the everyday experiences of employees that deliver back to the bottom line. Qualtrics, the leader in employee experience and
creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of
business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on
experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform
™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop
breakthrough products people love, and build a brand people are passionate about.
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Univision Selects Qualtrics BrandXM, the Technology that Transforms Brands into Icons
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Qualtrics, the leader in customer experience and creator of the experience management category, announced that Univision, the leading Hispanic media
company in the U.S, has selected Qualtrics BrandXM. Qualtrics BrandXM is one of the four pillars of experience management, integrating with customer,
employee, and product experiences to enable a comprehensive view of insights and actions that shape the core experiences of any organization. BrandXM
transforms the way organizations understand how their brand is connecting with consumers, monitor real-time changes to the competitive landscape, create
meaningful experiences that resonate with targeted audiences, and predict which investments will have the greatest impact on delivering their brand promise.
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and
improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to
do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who
build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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Tesco Lotus appoints Qualtrics to improve the experience for its millions of customers
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Tesco Lotus, one of Thailand’s
leading retailers, has selected Qualtrics CustomerXM to improve the customer experience (CX) for its millions of shoppers. With more than 2,000 stores
nationwide and omni-channel offerings, Tesco Lotus wanted to simplify CX management with an integrated, end-to-end view of the company’s entire
offering from a single, easy-to-manage platform. This would enable the company to capture and analyse customer feedback in real-time to understand rapidly
changing behaviours – which is a key capability during the COVID-19 pandemic – and identify key moments and behaviours impacting the customer journey
allowing the retailer to continue serving its customers better across all channels. Using Qualtrics CustomerXM, Tesco Lotus will consolidate its multiple
feedback platforms to gain a holistic understanding of CX and take actions that drive meaningful impact. This allows the retailer to capture more in-depth
insights to improve the CX, while the autonomy enabled by Qualtrics ensures Tesco Lotus can rapidly configure its engagement platforms to focus on key
and emerging customer issues and concerns. Qualtrics CustomerXM serves more customers than all the other providers in the market combined. From digital
experiences on mobile and web to brick-and-mortar locations to customer care transactions, Qualtrics helps brands drive immediate bottom-line results and
create long-term strategic value for their business.
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Invitae Opts for Qualtrics CoreXM, Which Empowers Companies to Shift from
Measurement to Action
129
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Invitae, a leading medical genetics
company, has selected Qualtrics CoreXM. CoreXM is the foundation of experience management and the most complete and trusted insight solution on
the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time
action. Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations
manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are
using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are
happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy
more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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Standard Life Selects Qualtrics CoreXM
130
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Standard Life, one of the UK’s largest
savings banks, has selected Qualtrics CoreXM. CoreXM is the foundation of experience management and the most complete and trusted insight solution
on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable
real-time action. Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way
organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around
the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you
why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay
longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are
passionate about.
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Community Health Network Chooses Qualtrics as Their Preferred Provider to
Modernize the Patient Experience
131
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Community Health Network, a non-profit health system
with more than 200 sites of care and affiliates throughout Central Indiana, will be partnering with Qualtrics to significantly expand their patient experience program with
Qualtrics CustomerXM™. Community Health Network logged more than 2 million patient encounters and 700,000 doctor visits last year alone. Instead of connecting patient
feedback from disparate systems, they will transition onto a centralized platform with Qualtrics to build a modern voice of the customer program. They will be able to utilize
new methods of capturing feedback beyond traditional surveys, apply extensive analytics capabilities from the Qualtrics iQ™ suite to better understand patient feedback
gathered across multiple channels, and more quickly respond to the needs of their needs in real-time. Instead of focusing solely on measuring performance against industry
benchmarks, Community Health Network will be able to focus on the drivers that will improve patient care. Headquartered in Indianapolis, Community Health Network has
been deeply committed to the communities it serves since opening its first hospital, Community Hospital East, in 1956. Community Health Network puts patients first while
offering a full continuum of healthcare services, world-class innovations and a new focus on population health management. Exceptional care, simply delivered, is what sets
Community Health Network apart and what makes it a leading not-for-profit healthcare destination in central Indiana.
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StepStone Chooses Qualtrics CoreXM
132
Qualtrics, the leader in customer experience and creator of the experience management category, announced that StepStone, one of the world’s most successful
e-recruiting businesses, has selected Qualtrics CoreXM. CoreXM is the foundation of experience management and the most complete and trusted insight solution
on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time action.
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve
the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen,
understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive
culture, develop breakthrough products people love, and build a brand people are passionate about.
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Tata Capital Selects Qualtrics CustomerXM
133
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Tata Capital, the flagship financial services
company of the Tata Group, has selected Qualtrics CustomerXM. CustomerXM allows companies to predict, deliver, measure, and respond specifically to
customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention.
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and
improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to
listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to
do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who
build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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Boyd Gaming Chooses Qualtrics EmployeeXM—Empowering Companies to Actively
Close Experience Gaps Across an Entire Organization
134
Qualtrics, the leader in employee experience and creator of the experience management category, announced that Boyd Gaming, one of the largest and most
successful gaming and hospitality companies in the United States, has selected Qualtrics EmployeeXM™. EmployeeXM empowers organizations to close
experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies
the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver back to the
bottom line. Qualtrics, the leader in employee experience and creator of the Experience Management (XM) category, is changing the way organizations
manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using
Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening,
and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage
employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
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European Retailer Alza Relies on Radware to Protect Against Bots
135
Radware®, a leading provider of cyber security and application delivery solutions, announced that Alza, a leading consumer electronics online retailer in Central
Europe relies on Radware Bot Manager to protect its online operations. The retailer, which processes more than 12 million transactions annually, faced numerous
challenges from malicious bots, including brute force attacks against log-in pages and APIs, website scraping and wasted CPU usage stemming from heavy traffic.
With Radware’s automated Bot Manager, it can now dynamically detect traffic anomalies and blocks bot attacks immediately, faster than before. In addition to the
challenges this retailer faced, the problem of managing malicious bots is growing for all businesses. According to Radware research, companies are facing
increasing numbers of bot attacks on their websites, mobile applications, and APIs. In 2019, bad bot traffic accounted for nearly a quarter of total internet traffic,
a significant increase from the previous year. Radware® is a global leader of cyber security and application delivery solutions for physical, cloud, and software
defined data centers. Its award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate IT protection and
availability services to enterprises globally. Radware’s solutions empower more than 12,500 enterprise and carrier customers worldwide to adapt to market
challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down.
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Leading Online Trading Platform Selects Radware To Maintain Protection and Availability
136
Radware®, a leading provider of cyber security and application delivery solutions, announced that one of the world’s largest online trading platforms has
selected Radware’s Always-On Cloud DDoS and Cloud WAF services to protect its assets. Radware increased its footprint with this long-standing customer
to include both Cloud DDoS and Cloud WAF protection, displacing two incumbent vendors. The deal includes Radware’s Always-On Cloud DDoS
Protection Service covering four extremely high-volume data centers, as well as premium Cloud WAF Service, which covers 51 major applications. Together,
these two services provide comprehensive protection of both the trading platform’s infrastructure as well as its applications. The combined cloud DDoS and
WAF solution provides comprehensive coverage, more accurate detection, and considerably shorter time to protection than could be possible by using
different vendors for each service individually Radware’s Cloud DDoS Protection Service protects customers from large and sophisticated DDoS attacks,
such as randomized and reflective DDoS attacks, burst DDoS attacks, SSL floods, IoT botnet DDoS attacks, and other advanced attacks, helping
organizations to guarantee service availability and ongoing service to customers. Radware’s Cloud WAF Service offers an enterprise-grade WAF service
protecting from web-based attacks including full coverage of OWASP Top-10 threats.
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Radware Makes Its Bot Manager Service Available for Salesforce Commerce Cloud
137
Radware® a leading provider of cyber security and application delivery solutions, announced that the Radware Bot Manager service is available for Salesforce Commerce
Cloud. Radware’s Bot Manager service helps to safeguard users against revenue-impacting malicious bot attacks on their Web, mobile and API interfaces. Offering Radware’s
Bot Manager solution for Salesforce Commerce Cloud expands Radware’s exposure to a wide range of eCommerce companies so that they may protect their web properties
from bot driven attacks. Radware’s Annual Bad Bot report shows threat actors targeted the eCommerce industry the most with bad bots (27.7%). Radware’s Bot Manager
solution protects against prevalent attacks against the eCommerce industry, such as payment fraud, account takeover, price scraping and inventory holdups. Radware’s Bot
Manager service uses proprietary Intent-based Deep Behavioral Analysis (IDBA) to understand the intent of visitors to an organization’s website, app, and APIs, and blocks
bots with malicious intent in real-time— including such that can mimic human behavior. Radware®, is a global leader of cyber security and application delivery solutions for
physical, cloud, and software defined data centers. Its award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate
IT protection and availability services to enterprises globally. Radware’s solutions empower enterprise and carrier customers worldwide to adapt to market challenges quickly,
maintain business continuity and achieve maximum productivity while keeping costs down.
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One of India's largest business conglomerates Goes Live on Ramco
138
Global cloud enterprise software provider, Ramco Systems announced that one of India's largest business conglomerates has successfully gone live on Ramco Contract
Workforce Management System with Payroll to efficiently manage the organization’s 55,000+ contingent workforce, across its Steel, Energy, Infra, and Ports division. Ramco’s
comprehensive Contract Workforce Management Solution addresses the complete lifecycle right from Budgeting, Contract Employee Onboarding, Roster Creation to Time &
Attendance Consolidation, Payroll Consolidation, and Contractor/ Statutory Report generation. With modules for Payroll, Onboarding, Time and Attendance, Wage/ Bill
Simulation, bundled with Mobility features, vendor portals for contractors and statutory remittance portals, Ramco’s solution has enabled the organization seamlessly manage
every single contract worker that is a part of the ecosystem. The integrated ‘Aadhar Card Validity’ feature also enabled the company to comply with the safety regulation and
employee duplicity across its plants. Contract labour has become a necessity in the cut-throat environment. In order to remain competitive, efficient and cost effective, it has
become imperative for an employer to restructure the organisation, modernise the technology, and rely more on contract labour. While engaging with a contract workforce gives
the flexibility to attract skilled expertise, address seasonal demands or control labour costs, most companies are not really ready for it. Apart from wages, there are many
sensitivities involved in dealing with contract labour workforce, a crucial one being statutory and regulatory compliance, to provide a happy and result oriented workforce for
maximum output and efficiency. Ramco’s Contract Workforce Management System helps large organizations seamlessly manage contractor and their employees while ensuring
adherence to statutory laws and plug revenue leakage.
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Leading Global Helicopter OEM TRUSTS Ramco Aviation
139
Global Aviation software specialist Ramco Systems announced that it will implement its flagship aviation software Ramco Aviation M&E MRO Suite V5.8 for a leading
helicopter OEM, to digitally transform its global MRO operations. Ramco will implement its unified enterprise application containing modules for Engineering, Maintenance,
Supply Chain, Safety Compliance, MRO & Part Sales and Mobility for Warehouse and Mechanics. Ramco Aviation Suite will enable high productivity and automation of MRO
Operations by moving away from manual recording of data and enabling access to real-time information. The application will ensure high efficiency with its next generation
capabilities like straight through processing, mobility, hub-based architecture and secured technology. The system also enables Task card digitization with electronic signature
capability to achieve paperless operations with dual authentication. Ramco Aviation Software is trusted by 24,000+ users to manage 4,000+ aircraft globally. Accessible on
cloud and mobile, Ramco Aviation Software continues to innovate with ‘Anywhere Apps’, significantly reducing transaction time both during aircraft-on-ground (AOG)
conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with Artificial Intelligence and Machine Learning based solutions, powered
by cool new features such as digital task cards, offline capability, chatbots, mail bots, HUBs and cognitive solutions. With 80+ Aviation organizations onboard, Ramco is the
solution of choice for top heli-operators, leading defense and multiple MROs around the world.
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India’s Largest Automobile Parts Manufacturer Jamna Auto Industries Trusts Ramco for
Digital Transformation
140
Global enterprise software specialist Ramco Systems announced that it has secured additional order for its flagship solutions, Ramco ERP Suite and Ramco Global
Payroll & HR Solution from Jamna Auto Industries, India's largest, and amongst world's third largest, manufacturer of tapered leaf springs and parabolic springs
for automobiles, for their end-to-end after-market distribution and manufacturing process. Ramco’s business partner, RITSL (Ramco Industrial and Technology
Services Ltd) will be the implementation partner. Jamna Auto had embarked on moving its Yamuna Nagar plant operations to Ramco ERP. Further to the successful
implementation, they would now be embarking on company-wide Digital Transformation with the addition of 4 more plants on Ramco’s ERP platform, thus
enabling standardization and unified view of operations. RITSL will implement Ramco ERP suite including modules such as Finance, Inventory, Purchase, Sales,
Production and complete Maintenance. The software will provide Jamna Auto with better stock visibility to enable end-to-end material planning and scheduling
of operations. In addition, it will ensure seamless flow of data, enabling Jamna Auto to track sales analysis and vehicles across the supply chain through Geo Maps,
Dealer Portals and Interactive Dashboards as well as providing Management and MIS Reports at the click of a button. The HR modules will provide enhanced
visibility on the performance of Jamna Auto’s sales force, distributors, retailers and mechanics, increasing efficiency and productivity and reducing a large number
of manual interventions with regards to production planning.
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Leading International, Property and Investment Group, Lendlease GOES LIVE on Ramco
Global Payroll
141
Global Payroll platform cum managed services provider, Ramco Systems announced that it has successfully implemented its Payroll solution at Lendlease, a
international property and investments group with core expertise in shaping cities and creating strong and connected communities. Ramco has replaced Lendlease’s
multiple aging payroll systems under diverse support models and several vendors, standardizing operations of 5000+ employees across Australia, Singapore and
Malaysia. This project marks one of Ramco Systems’ largest and most complex payroll transformations in the Australia region. Powered with platform driven
automation, Ramco’s Payroll solution delivers accurate regional payrolls, improved overall payroll readiness and optimized processing time, thus enhancing user
experience at Lendlease. On go-live, Lendlease was able to see reduction in payroll processing time, automation of data, while third party and compliance reports
were completely automated. On the integration front, Ramco also performed PECI-based Workday integration, integration with Kronos and Oracle R12, thereby
enhancing its capability to deliver seamless data flow for Lendlease. Complete with chatbots, voice, and facial recognition-based workforce management,
organizations can deploy Ramco HR with Global Payroll on-cloud, on premise or leverage as a managed service. The multi-tenant architecture with embedded
intelligence and device agnostics features now serves more than 500+ customers worldwide. With innovative concepts of Artificial Intelligence & Machine
learning, Context-sensitive Pop-ups and Chatbots to carry out self-service, and Voice based HR transactions on Google Assistant & Alexa, Ramco has been setting
the benchmark for Innovation in this segment.
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SDL Wins Long-term Enterprise Agreement with US Navy
142
SDL, the intelligent language and content company, announces a long-term contract with the US Navy to standardize the creation, management and delivery of all technical
publications on the SDL Contenta Publishing Suite. The Navy Enterprise Subscription License (NESL) agreement re-affirms SDL’s role in the US Navy’s ongoing rationalization,
reduction and centralization strategy to lower the total cost of ownership of all technical publications. First deployed in 2009, the SDL Contenta Publishing Suite is centrally hosted
and managed from the US Navy’s Naval Sea Systems Command (NAVSEA) Data Center, laying the foundations for the US Navy’s Standardized NAVSEA Integrated Publishing
Process (SNIPP). The SNIPP standard—which all NAVSEA organizations are required to use—supports the acquisition, development, maintenance, storage, and distribution of
technical manuals, content, data and source files. Supporting the US Navy’s future digital and technical information strategy, the SDL Contenta Publishing Suite and NESL agreement
provide access to a standards based technical publications solution for all Navy Programs and Contractors—including those requiring remote access. SDL’s proven technical
publications solution is also used by the US Air Force (USAF) to meet their enterprise technical order creation, management and delivery strategies, which includes support of technical
information into predictive maintenance and analysis across all USAF assets. Both the US Navy and US Air Force conducted extensive due diligence in their assessment and selection
of the best commercial technologies to support their enterprise consolidation strategies. In the case of the Air Force, a cross team of evaluators assessed each solution against 103
requirements across seven categories to determine the best fit for their Technical Order Authoring and Publishing (TOAP) strategy. After completing the assessment, the Air Force
determined that the SDL Contenta Publishing Suite for S1000D was the best fit option.
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Sisense Empowers SDL with Data and Analytic Insight to Help Drive Global Business Expansion
143
Sisense, the world’s leading analytics platform for builders, announced that SDL has provided all employees with instant access to easily consumable customer and project
analytics using the Sisense platform. This has accelerated data-driven decision-making and the ability to manage customer projects for SDL, the intelligent language and content
company. The ability to provide almost real-time visibility into customer demand holistically was never possible before the company began using the Sisense platform. SDL
also uses Sisense to produce real-time “Pulse Alerts” that enable project management teams to better respond to the volume and velocity of translation requests. Customers with
multiple independent work givers — unaware of their company’s total workload — often overload the SDL project teams with last-minute translation requests. SDL is now able
to provide customers with a single view of all incoming requests, showing how the latest task will impact service level agreements (SLAs). Leveraging Pulse Alerts has saved
SDL project managers over 186 people hours per month. Many SDL clients have multiple employees across multiple departments, and geographies submit work to SDL
independently. SDL works with 4,500 enterprise customers, including 90 of the top global brands, providing translation and content services to help them reach global audiences
in any language. SDL turned to Sisense in 2016 as a key partner to help power its digital transformation initiative to accelerate growth and solidify its position as the leader in
the global content and translation category. The Sisense platform integrates and performs analytics across 27 complex data sources across SDL, and produces 300 dashboards,
to help managers and executives to better plan — and ensure capacity — for ongoing translation projects. A holistic and more granular view across all operations enables SDL
to identify, and react early, to any potential customer issues or bottlenecks.
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SnapLogic Helps Browns Shoes Manage Through Covid-19 Pandemic
144
SnapLogic, provider of the #1 Intelligent Integration Platform, announced that Browns Shoes, a leading Canadian shoe retailer, has used SnapLogic’s award-winning cloud
integration platform to navigate new challenges during the Covid-19 pandemic. After originally selecting SnapLogic to support a new Business Intelligence initiative within
the organization, Covid-19 saw the retailer quickly shifting its IT focus following the closure of its 68 stores and a significant workforce reduction in its distribution center.
Despite the store closures, Browns Shoes’ loyal customers quickly made the jump online, and after a quiet first week in lockdown, the retailer saw one of its biggest spikes
resulting in a 300% increase in sales and one of the best days on record for the retailer. However, this brought its own challenges to Browns’ recently reduced workforce and
existing technology systems, so the retailer used SnapLogic to quickly build out a range of new applications and processes within its distribution center to help its teams manage
the surge in online demand. As a result of changes brought on by Covid-19, the first process Browns Shoes needed to overhaul was its customer returns process. Traditionally,
90% of returns were completed in-store, but with stores shuttered the distribution team was suddenly facing pallets of returns in its warehouse with no process to manage them
beyond a pencil and paper. Using SnapLogic, the IT team built a brand new custom application from the ground up, with React as the front-end application and SnapLogic on
the backend managing the data and integrating with other applications owned by the retailer. This new application was developed, tested, refined, and rolled out in less than one
week, allowing the distribution team to vastly improve the rate at which returns could be processed while minimizing the number of people required to process them.
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Covanta Selects Talend to Achieve Data Clarity from Industrial IoT Data
145
For Covanta, a New Jersey-based sustainable waste management titan, data is essential in order to efficiently run its facilities and its complex data supply chain. Each year
across North America and Europe, Covanta safely converts approximately 21 million tons of waste into clean, renewable electricity to power over one million homes and
recycles 500,000 tons of metal. Recently, Covanta selected Talend, a leader in data integration and data integrity, to serve as the foundation for its Data Hub, which will be
accessed across the organization to improve operational efficiencies and ensure workplace safety. Operating a sustainable waste-to-energy facility requires operational
excellence for efficiency and safety, otherwise it becomes costly. IoT data is generated from smart sensors located throughout Covanta’s facilities that measure various factors,
including temperature, air quality, and steam pressure. Covanta relies on this data to ensure its workers are protected while generating clean electricity, maintaining maximum
uptime, and avoiding unscheduled outages. In less than four months, Talend addressed Covanta’s multitude of data siloes with Talend Data Fabric. With Talend, the Covanta
Data Hub enables users to access trustworthy data that is available in real-time and ready for use by business and IT teams. With Talend, Covanta collects real-time information
from its 41 facilities. The efficiency in their data supply chain powered by Talend, is estimated to create at least a 10% cost savings per year for maintenance activities alone.
In order to improve collaboration and reporting efficiencies, Talend helped consolidate 1,000 business terms to approximately 300, so there is a common language to drive
insight. Covanta can also now provide trusted data lineage for emissions reporting. In addition, Covanta uses Talend Trust ScoreTM to measure the health of data across the
company. Using a combination of data quality, data popularity, user-defined ratings, the Talend Trust Score has played a key role in ensuring that the data Covanta uses is
complete, uncompromised, and ready for analysis.
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Metabolic Living boosts eHealth customer service with Talkdesk CX Cloud
146
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced Metabolic Living will move its customer service operations to Talkdesk CX Cloud™. This
fast-growing, eHealth wellness brand chose Talkdesk cloud solutions for its complete omnichannel support, including inbound and outbound voice, email, chat and text
messaging, scalability to add new agents for seasonal spikes and flexibility to offer at-home work options. With plans to double the size of its customer service operations by
the end of 2020, and seeing a spike in traffic due to an increased interest in personal health amid the COVID-19 pandemic, Metabolic Living chose Talkdesk for its ability to
grow with the company while maintaining a high level of voice quality and system-wide reliability. By moving to Talkdesk CX Cloud, Metabolic Living now has a dependable
and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools. Talkdesk recently
announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in
Talkdesk’s business and the strategic role that superior customer experience plays among top global brands.
Additional Resources:
• Educate yourself on The Basics of Employing Remote Call Center Agents
• Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• See how Talkdesk Mobile Agent™ enables a remote workforce, engaging with customers anywhere, any time
• Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America
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Central Arizona College selects Talkdesk for remote work flexibility, seamless ServiceNow
integration
147
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced Central Arizona College selected Talkdesk as its contact center solution. Central Arizona
College chose Talkdesk to support business continuity initiatives, keep business operations moving forward during the COVID-19 pandemic and equip agents with best-in-class
tools to work from anywhere. Talkdesk CX Cloud™ offers Central Arizona College a dependable and scalable solution in an easy-to-use platform with added cloud flexibility
to integrate with best-of-breed customer experience tools. Faced with uncertainty when the pandemic hit, Central Arizona College sought a flexible cloud solution to facilitate
a quick shift to agents working from home architecture and the long-term scalability to support its growth plans. Central Arizona College plans to add five times the headcount
to its support team, something its legacy on-premises could not support given the new remote demands of the workforce. With a reputation for consistency and stability, backed
by the industry’s first and only 100% Uptime SLA, Talkdesk offers a reliable contact center platform to support Central Arizona College’s immediate needs, its future plans and
the flexibility to adapt, as needed. Central Arizona College will utilize Talkdesk for ServiceNow™ to unify the agent experience through a seamless integration between its
contact center and internal IT service desks. Two-way contact and agent sync ensures that data between external and internal resources remains consistent and up-to-date. With
Talkdesk for ServiceNow, Central Arizona College agents can make and receive phone calls from anywhere on the desktop and continue to log call data in ServiceNow.
Automatic screen pops provide caller information before the agent is engaged with the customer, enabling a more personalized service. Through time-saving workflows and
Talkdesk automations that create ServiceNow records, repetitive agent tasks are reduced or eliminated to dramatically improve overall efficiency in the contact center.
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Data Analytics Customers Value Choice and Simplicity; Teradata’s New Flexible Cloud
Pricing Provides Both
148
Innovative cloud pricing models include Blended Pricing – for the lowest cost at scale – and Consumption Pricing – for a true pay-as-you-go, usage-based offer Recognizing
that data analytics workloads, usage patterns, and utilization rates can vary widely across an organization, Teradata, the cloud data analytics platform company, announced
flexible cloud pricing options to make it easy for enterprises to grow, and benefit from data analytics in the cloud. In keeping with Teradata’s aim to provide its customers with
simplicity and choice, the company now offers two flexible cloud pricing models: Blended and Consumption. Blended Pricing is best suited for high usage and provides the
ultimate in billing predictability while delivering the lowest cost at scale. Consumption Pricing is an affordable, pay-as-you-go option best suited for ad hoc queries and
workloads with typical or unknown usage that delivers cost transparency for easy departmental chargeback. With broad availability of both models, enterprises can expect more
choice, lower risk, higher efficiency, and greater transparency from Teradata. These options are crucial in the unpredictable market where technologies, supply chains, and
customer expectations can shift abruptly, leaving companies with stranded data analytics investments if their software fails to provide enough flexibility to evolve as needs
change. Through decades of catering to data analytics needs spanning dozens of business cycles, Teradata understands deeply what is required for firms to extract the most value
from their data. Blended Pricing, which is based primarily on capacity, is optimized for high or predictable utilization. Consumption Pricing is optimized for typical to low
utilization, unknown future usage, or for tactical business analytics that include frequent ad hoc queries. The ability for Teradata customers to choose the most appropriate cloud
pricing model for data analytic workloads facilitates financial governance and can improve customers’ return on investment.
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Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
149
Verint® Systems Inc., The Customer Engagement Company™, announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry
trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties.
CREA’s membership includes more than 130,000 REALTORS®, working through 90 real estate boards and associations across Canada. The association supports
its members through advocacy, economic analysis, technology products and mobile apps including REALTOR.ca, WEBForms® and DDF®. A long-time Verint
customer, CREA wanted to expand its listening program to gain deeper insights to support improved digital experiences. CREA is using Verint solutions to enable
its consumer insights team to understand, predict and improve digital experiences and continually prioritize improvements with the greatest business impact.
CREA is also able to capture, analyze and act on member feedback to improve loyalty and deliver better experiences. Verint® is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence.
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Borrego Health Revitalizes Patient Experience in the COVID-19 Era with Yext Answers
150
Yext, Inc. the Search Experience Cloud company, announced its expanded work with Borrego Health, one of the largest non-profit Federally Qualified Health
Centers (FQHC) in the United States, to power the health system’s website with Yext Answers. In the wake of COVID-19, Yext Answers, Yext’s
revolutionary site search product, has enabled Borrego Health to better understand the complex questions its patients ask on its website and provide
up-to-date, official answers about testing locations, availability of telehealth services, special hours of operation, and more. The revamped site search
experience also includes a special Centers for Disease Control and Prevention (CDC) plugin that surfaces the latest official information related to the
pandemic. Borrego Health decided to expand its work with Yext after its success using Yext’s Listings and Pages products to update and maintain information
about its clinics and providers across more than 175 publishers online, create custom landing pages, and monitor and respond to reviews. In its first year using
Yext, the health system saw a 108% increase in listing impressions and a 69% increase in listing clicks compared to the year prior.
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Alteryx Partners With Adobe To Advance Marketing Insights And Accelerate
Business Outcomes With Alteryx Analytic Process Automation
151
Alteryx, Inc., a leader in analytic process automation (APA), announced a partnership with Adobe to provide marketers access to new analytics and data science
solutions through Adobe Exchange. Alteryx APA™ unifies analytics, data science and process automation in one self-service platform, making it easy for
marketers to answer any question from Adobe Experience Cloud applications and Adobe Experience Platform, and combine Adobe data with other data sources
for holistic answers and actions. Together, the Alteryx Analytic Process Automation Platform™ and Adobe Experience Platform enable organizations to automate
marketing analytics to achieve fast analytics-driven outcomes. The Alteryx APA Platform™ is widely adopted by more than 6,700 companies globally, providing
a simple, drag-and-drop solution that eases data access and analysis, and allows marketers to combine data from Adobe Experience Cloud data sources, including
Marketo Engage and Adobe Analytics, in minutes to generate critical insights for diagnostic and predictive analytics. Alteryx and Adobe boast hundreds of joint
customers already and with the announcement, Alteryx introduces the Marketing Analytics Starter Kit for Adobe, providing ready-to-use, drag-and-drop solutions
to speed reporting, analytics and data science insights that increase marketing ROI. Alteryx automates ‘next-best offers’ and other actions that bring brands closer
to customers with deep integration to operational applications, such as experience management, customer relationship management (CRM), human capital
management (HCM) and robotic process automation (RPA) systems, to drive faster, data-driven business outcomes. Alteryx APA includes more than 260
drag-and-drop automation building blocks for fast analytics and data science outcomes and easy connectivity to diverse data sources and data types. These
capabilities enhance the value of Adobe Experience Platform and advance marketing analytics, amplifying customer insights for a broader set of business
stakeholders and enabling cross-functional sharing of analytic outcomes across the organization.
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Amwell Expands Partnership with Tyto Care to Extend Healthcare at Home
152
Amwell®, a national telehealth leader, announced it is expanding its partnership with Tyto Care, the healthcare industry’s first all-in-one modular device and
examination platform for AI-powered, on-demand, remote medical exams. Together the companies will introduce exclusive integrations and newly designed
workflows and tools to enhance the ability for providers using the Amwell platform to examine and diagnose patients virtually. Additionally, Amwell will
become a reseller of Tyto Care’s integrated devices. By pairing the TytoHome handheld examination device – which enables on-demand examinations of the
heart, lungs, abdomen, skin, throat, ears, heart rate, and body temperature – with Amwell’s telehealth platform, providers can guide patients through virtual
health examinations and together gain real-time insight into a patient’s health data and status directly in the visit. For patients and providers, this will augment
the virtual care experience and more broadly enrich the capabilities and overall satisfaction associated with healthcare organizations’ virtual care
applications. This enriched workflow will be available to thousands of Amwell hospitals, health systems, health plans and employer clients who collectively
serve millions of patients.
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Amobee and Lotame Unveil Partnership for Global Social Audience Activation
153
Amobee, the global advertising technology company reinventing advertising for the converging world, announced a global social data partnership with
Lotame, the leading global provider of data enrichment solutions to drive customer insights and turn personas into addressable advertising, for enhanced
audience targeting and activation across major social networks. Amobee’s identity solution converts Lotame’s rich taxonomy of unique and
privacy-compliant third-party audiences into audience segments that advertisers can use to enhance audience targeting across Facebook, Instagram, Pinterest,
Snapchat and Twitter. This joint social audience offering is now available in all global markets across the Americas, Europe, the Middle East and Africa
(EMEA), Asia-Pacific (APAC), and Australia, marking the most recent expansion of the longstanding partnership for Amobee and Lotame. This partnership
gives marketers access to the full suite of Lotame’s audience segments through the Amobee Advertising Platform, including demographic, interest and intent
data. For example, an advertiser looking to sell computer software could enhance campaigns by adding rich B2B (industry, functional areas) and offline
purchase data (brand purchasers, product segments) to more efficiently and effectively target new customers on social channels.
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Sublime and Xandr work together on Programmatic Guaranteed High-Impact Advertising
Campaigns
154
Sublime, a global high-impact advertising solution, and Xandr, AT&T’s advanced advertising company, announced they are partnering to deliver Programmatic
Guaranteed advertising campaigns for high-impact ad units. Built on Sublime’s experience with programmatic multi-device campaigns for skin formats and
delivered on Xandr’s strategic selling platform, Xandr Monetize, the Programmatic Guaranteed campaign enables advertisers, media agencies, and trading desks
to guarantee advertising placements for high-impact campaigns across Sublime’s network of partner sites. Xandr’s Programmatic Guaranteed model enables
buyers to execute direct reserved deals with a selection of premium publishers programmatically. PG (Programmatic Guaranteed) offers direct and scaled access
to premium audiences and brand safe inventory, secure impressions at a fixed rate and drives campaign efficiency through quick set up and direct access to
reporting. By launching Programmatic Guaranteed high-impact campaigns on Xandr Monetize, Sublime allows buyers to transparently activate impactful
campaigns across multiple platforms via their own DSPs. Sublime creates and delivers ad experiences that activate, captivate and inspire digital audiences at scale.
It offers a high-impact ad solution where market-leading technology is combined with a creative-first approach; Sublime simplifies the delivery of premium,
non-intrusive digital ad formats that elevate brand equity, drive results, and enhance the user experience. It is committed to breaking the mould in creative
innovation, while delivering the highest level of service and support.
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Xandr announces a strategic partnership with Realytics to enable linear TV campaign buying
155
Xandr, AT&T’s advanced advertising company, and Realytics, a leader in TV-Digital convergence, announced a new strategic partnership to enable buyers
to execute linear TV buying campaigns through the Xandr Invest buying platform. Through this partnership, Xandr’s customers can access 80% of the
French linear TV market offering, operate programmatic linear TV buying, as well as analyse and measure their campaigns on a performance basis. Linear
TV viewership attracts the largest spend in video advertising and there is a real need to advance the way linear TV is being bought and sold. Innovative
solutions are being developed to give linear TV buyers enhanced solutions to plan and activate audiences across TV programmers by simplifying campaign
execution while providing unique insights. Xandr and Realytics are taking another approach by giving digital video buyers the opportunity to access linear
inventory with their existing digital tools. Through an integration with its buying platform Xandr Invest, Xandr’s French customers can access Adkymia, the
Realytics’s technology platform that enables buyers to run linear TV campaigns at scale in an automated fashion. Adkymia has been built for digital players
seeking to diversify their acquisition channels and need to combine buying models, metrics and performance coming from digital and linear campaign.
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Jitsi And Mattermost Team Up For Joint Hackathon - “Thriving In A Remote Environment”
156
8x8, Inc., a leading integrated cloud communications platform, announced a joint hackathon hosted by Jitsi and Mattermost to tackle communication,
collaboration, and engagement challenges facing remote workers around the world. The virtual hackathon, Hacking from Home: Thriving in a remote
environment, will take place November 10-17, 2020. Jitsi, the 8x8-sponsored open source Video as a Service programmable application, and Mattermost, the
open source messaging platform for DevOps, will host the competition. COVID-19 has impacted nearly every industry, shifting many jobs to remote and
requiring students, educators, employees and entrepreneurs to work from home. The goal of this hackathon is to create new solutions that optimize remote
work for everyone, while delivering the speed, transparency, trust and security of open source software. Sample challenges for participants include helping
in-office and remote employees navigate hybrid work environments, reducing isolation through social interaction, and streamlining operations and processes
through new approaches to company handbooks. Teams from around the world will compete virtually using Jitsi for voice and video conferencing and
Mattermost for messaging with integration across both platforms supporting seamless collaboration within teams.
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Race Across America Qualifier “Natchez Trace 444” Partners With 8x8 To Organize And
Livestream Iconic Cycling Event
157
8x8, Inc., a leading integrated cloud communications platform, announced that Race Across America qualifier Natchez Trace 444, a 444 mile cycling event
running the length of the Natchez Trace Parkway from Nashville, TN to Natchez, MS, will use the 8x8 Open Communications Platform™ for collaboration
with organizers and participants, as well as livestreaming of the event for remote spectators. Often referred to simply as “The 444,” the 50 team cycling event,
to be held October 2-4, 2020 will take place along the Natchez Trace Parkway, a 444-mile two-lane recreational road and scenic drive managed by the
National Park Service. The parkway travels through three states and roughly follows the “Old Natchez Trace,” a historic travel corridor, which, according to
the National Parks Service, takes you on a journey through 10,000 years of history, from American Indian mounds and Kaintucks to historic stands and the
Civil War. Teams, composed of solo riders and two-person, and four-person relays, have 44 hours to complete the ride. Social distancing is required
throughout the event, but through the use of 8x8 video, support crews and spectators will be able to view the action remotely. The 444 will use the 8x8 Open
Communications Platform for video and audio briefings with riders and crews, coordination with park officials, screen sharing of maps and the course, and
livestreaming of the start and finish for spectators. The livestream of the event will be available on the Natchez Trace 444 YouTube channel, with GPS team
tracking available for drop-in livestream viewing.
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8x8 Announces Strategic Channel Partnership With Pax8
158
8x8, Inc., a leading integrated cloud communications platform, announced Pax8, the best place to buy cloud solutions, has joined the 8x8 Open Channel Program as a
strategic partner. As part of the agreement, Pax8 is now offering partners across the US the 8x8 Open Communications Platform™, which uniquely combines voice, team
chat, meetings, and contact center in a single solution, allowing organizations to move to the cloud and transform the digital workplace. A significant partner opportunity
with Pax8 and 8x8 includes 8x8 Voice for Microsoft Teams, which is successfully delivering an enterprise-class, easy-to-administer global telephony direct routing
solution for companies while keeping the Microsoft Teams experience unchanged for end users. Pax8 has grown rapidly, enabling thousands of partners to modernize
their technology stack and simplify the buying experience with consolidated billing, automated provisioning, and industry-leading PSA integrations. Through a strategic
partnership with Microsoft, Pax8 is enabling partners to maximize their Microsoft business through the Wingman CSP program, making it easy to add in-demand
Microsoft solutions, optimize Microsoft program participation, and find opportunities to grow their business. The 8x8 Open Channel Program ensures that every member
of 8x8’s channel community, from Master and Sub Agents to VARs, have the necessary resources to thrive. The partner program offers tiered levels of dedicated
resources for lead generation and conversion, as well as highly customizable, white-gloved marketing campaigns to reach prospects. The program also includes activities
such as blitz days (8x8’s channel pipeline generation initiative), account planning, product demos and custom co-branded prospect events. In addition, 8x8's best-in-class
partner portal, PartnerXchange, allows partners to manage all customer needs, as well as access deal information, certifications and marketing content.
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Collibra Launches New Partner Program
159
Collibra, the Data Intelligence company, announced the launch of the Collibra Partner Program, designed to help data citizens across the globe address today’s top
business priorities, from digital transformation to regulatory change. Together with over 200 technology, services and resale partners, the Collibra Partner Program
offers fully integrated solutions to customers, making it easier for them to discover, access, understand, collaborate, trust and execute on data-driven insights.
Participating partners include Google Cloud, Tableau, Snowflake, PwC and First San Francisco Partners. The Collibra Partner Program is designed to help global
enterprises implement strong data governance, catalog, lineage and privacy processes across the organization while supporting evolving regulatory requirements
and business objectives. Through prescriptive certification, programmatic coaching and account management, the Collibra Partner Program provides partners with
dedicated resources and unparalleled access and support to make joint customers more successful. Collibra delivers the only end-to-end, integrated Data
Intelligence platform that is purpose-built to automate data workflows and deliver trusted data insights to users. The Collibra Data Intelligence Cloud brings
together deep visibility into the data ecosystem – from data warehouses and data lakes to master data repositories and operational databases – without moving data,
so information assets stay protected.
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Comm100 Partners with Magento to Fuel Personalized Customer Support & Sales
160
Comm100 has partnered with Magento to enable eCommerce retailers to connect with customers throughout the entire journey with Comm100 omnichannel
customer engagement. While driving traffic to a site is often given greater priority, the real challenge lies in keeping customers onsite and guiding them to
purchase. Comm100 Omnichannel’s integration with Magento directly tackles this by helping eCommerce sites engage with more shoppers and provide them with
helpful support throughout the full customer journey, driving sales, boosting order value, and building customer loyalty. Through Comm100’s partnership with
Magento, brands can deploy award-winning live chat alongside email, social media, and SMS to manage every customer communication through a single console.
This provides agents with access to an abundance of customer information without switching between screens or systems. Agents can view shopping cart contents,
order history, contact information, and much more, empowering them to provide tailored support that exceeds customer expectations. With an intelligent product
integration, agents can also send links to specific products without leaving the chat or console, encouraging agents to upsell and cross-sell with ease. With
Comm100 Live Chat, agents can easily initiate a chat on their own, or alternatively, agents can proactively reach out to them with unobtrusive chat invitations at
opportune moments, both manually and automatically. Within the platform, agents can track visitor navigation and actions, and receive notifications when specific
actions are performed – for example when a shopping cart reaches an assigned value. With this insight, agents can identify opportunities to cross-sell or recognize
a visitor needs support, and they can manually reach out with a chat invitation.
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DataStax Enables Enterprises to Learn Fast, Deploy Fast, and Run Fast to Accelerate
Time-to-Market with Apache Cassandra™
161
DataStax announced the DataStax Fast 100 program to quickly alignApache Cassandra™ experts to enterprise projects. The partners currently on-board, with more
to come, include: Deloitte, Expero Inc, and Anant Corporation. The program enables swift enablement for partners with consultants certified and ready to deliver
on Cassandra engagements within 30-days. The NoSQL market is expected to be worth $22 Billion by 2026 and Cassandra is the proven open-source, NoSQL
database of the internet’s largest applications and hardened by the world's top enterprises. According to a global survey, the top reasons for using Cassandra are a
good hybrid solution (62 percent) and highly scalable (57 percent). However, 36 percent of practitioners cite a lack of skilled staff as the top obstacle to Cassandra
adoption. When asked what it would take for practitioners to use Cassandra for more applications and features in production, they said “easier to migrate” and
“easier to integrate.” Enterprises must learn fast to go fast. The DataStax Fast 100 aligns prequalified partners to enterprises to ensure their success. The program
will help enterprises with business modernization, technical migrations, cloud-native data platforms, and various mission-critical use cases. DataStax has certified
more than 2,600 people in Cassandra to help them achieve more with their deployments. Over 30,000 developers worldwide have participated in DataStax
hands-on Cassandra training events so far in 2020, including developer workshops, online developer learning and certification programs.
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DigiCert Collaborates with ServiceNow to Simplify Certificate Management
162
DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, announced a collaboration with ServiceNow, the leading digital workflow company that makes work, work
better for people, to simplify certificate management through a comprehensive DigiCert CertCentral® application within ServiceNow. Digital transformation and a rapidly growing need for
digital certificate deployment, along with shrinking certificate lifetimes, are all leading to additional workload for IT teams. Additionally, CA/Browser Forum requirements specify that a
certificate must be replaced within 24 hours for key compromise and similar events, and five days if information changes or there is a technical gap in certificate contents. Using spreadsheets
and notifications to manage certificates is no longer viable. The sheer scale and continued changes in public TLS certificate policies require automated, intelligent workflows management to
avoid the costly impacts of expired or non-compliant certificates. Severe outages from expired or revoked certificates can take several days to resolve, with outages costing more than 500,000
dollars per hour, according to an IBM study. DigiCert and ServiceNow make it possible for enterprises to benefit from best-in-class certificate management digital workflows while managing
all IT operations in one place, the ServiceNow application. Within the CertCentral Manager App in ServiceNow, users and administrators can manage the entire certificate lifecycle including:
• Request, edit and download certificates
• Approve, reject and edit requests and manage users
• Assign roles to ensure proper workflow
• Customize the enrollment page with additional fields
• Customize the email templates with additional instructions
The CertCentral Manager App is easy to install and requires no coding, scripting or maintenance. DigiCert offers the only turnkey integration with ServiceNow in the market. Additionally,
preferences are synced between CertCentral and ServiceNow, so no extra setup or configuration is required. As global leaders for enterprise IT and security, each servicing around 80% of the
Fortune 500, DigiCert and ServiceNow have the combined industry leadership and market share to innovate solutions for their customers. Demand from joint Fortune 500 customers plays a
key role in this collaboration.
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OpenLegacy Signs Agreement with SEED Group to Accelerate Digital Transformation for
Companies in the United Arab Emirates
163
OpenLegacy, the pioneer in digital-driven integration for core legacy systems, and SEED Group, a company of The Private Office of Sheikh Saeed
bin Ahmed Al Maktoum, announced a strategic partnership that will allow United Arab Emirates (UAE) companies in retail and wholesale, private
healthcare, oil and gas, and financial services to accelerate their digital transformation journey. The collaboration will help shape the way the UAE
government adapts to new opportunities and challenges, and position the UAE among the world’s top leaders of innovation, following its
announcement to build a post-COVID-19 digital economy. OpenLegacy’s Digital-Driven Integration enables organizations with legacy systems to
release new digital services faster and more efficiently than ever before. It connects directly to even the most complex legacy systems, bypassing
the need for extra layers of technology. It then automatically generates APIs in minutes, rapidly integrating those assets into new and exciting
innovations. Finally, it deploys them as standard microservices or serverless functions, giving organizations speed and flexibility while drastically
cutting costs and resources. With OpenLegacy, industry-leading companies release new apps, features, and updates in days instead of months,
enabling them to truly become digital to the core.
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Imint and MediaTek To Bring Advanced Video Enhancement Technology to More Smartphones
& Other Mobile Devices Worldwide
164
IMINT Image Intelligence AB (“Imint”), a global leader in video enhancement software, announced its collaboration with Taiwanese fabless chipset company
MediaTek to significantly advance the adoption of video enhancement technology in smartphones and other mobile devices by enabling the integration of Imint’s
Vidhance software suite into new MediaTek’s chipsets. Imint’s video enhancement technology is already leveraged by over 250+-million smartphones worldwide,
and is increasingly used in other camera-based products such as modular cameras, bodycams, drones, and more. This collaboration grants Imint access to
MediaTek software packages and expert support, enabling better and quicker integration of the Imint Vidhance software suite on new MediaTek chipsets. Imint
solutions immediately available on MediaTek’s chipsets include Vidhance Dynamic Motion Blur Reduction (DMBR), which minimizes the effect of motion-blur
in stabilized video; Vidhance Super Stabilization, which removes unwanted camera movement to produce video stabilization on par with or exceeding dedicated
action cams; Vidhance Field of View Correction (FOVC), which eliminates zoom artifacts that are present in videos with frequent lens shifting; Vidhance Horizon
Correction (HC), which auto-levels crooked horizons in videos; amongst others. Imint’s suite of video enhancement solutions, now available on MediaTek’s
chipsets, allows users to capture professional-quality content from mobile devices. Imint’s suite of Vidhance solutions has been used by leading mobile
manufacturers such as Motorola, Xiaomi, OPPO, OnePlus, Vivo, Huawei, among many others.
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Imint and Infinix Collaborate to Enable All-New Infinix Note 8 with Superior Video Performance
165
IMINT Image Intelligence AB (“Imint”), a global leader in video enhancement software, announced that it has again teamed up with Infinix, a premium
online-driven smartphone brand designed for the young generations, to equip the all-new Infinix Note 8 smartphone with its pioneering Vidhance Video
Stabilization solution. The inclusion of Imint’s Vidhance Video Stabilization in the new Infinix Note 8 enables customers with an elevated video experience on par
with the most advanced professional equipment but in a smartphone formfactor. The Infinix Note 8 marks the second collaboration between the two companies –
the first being the Infinix Note 7, which was lauded by customers, reporters, and analysts alike. Vidhance Video Stabilization utilizes built-in smartphone sensors
to compensate for unwanted camera motion while maintaining any intended movement like camera panning. The breakthrough solution offers low power
consumption and high performance even in low light conditions and can be deployed in both real-time and post-processing. The solution is compatible with
existing OIS and supports 4K and 8K video content. The Infinix Note 8 is powered by a MediaTek Helio G80 processor, which ensures that the phone operates at
incredibly fast speeds and provides a comprehensively strong and smooth overall performance. In September 2020, Imint and MediaTek announced a corporate
agreement to work together to more seamlessly integrate its video software directly onto MTK chipsets to ensure optimized video performance.
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Kainos & Microsoft explore how combining open and private data can power the future
166
Kainos has been working with London First, the Greater London Authority and Microsoft to explore how open and private data can help to identify prime spots for
electrical vehicle charging hubs. One of the Mayor of London’s key ambitions is to make the city carbon neutral by 2050. A core driver of this is to improve air quality,
which experiences significant negative impacts from the sheer volume of vehicles moving around the city. Encouraging the use of Electric Vehicles (EVs) will help
address the issue of air quality, however the perception of a lack of infrastructure to support the charging of vehicles is slowing adoption. This is compounded by the lack
of high-powered chargers essential to enable EV usage for commercial vehicles. The London Data Commission is a collaboration of public and private enterprises that
ask how London can best use its data to shape the future of the city. Already working with the Commission, Microsoft invited Kainos with its smart cities experience to
be a delivery partner on this project. Working in partnership and using public and private data, the teams set out to identify available land across London suitable for
charging stations. The result was a rich, interactive map with a myriad of possible locations identified: developing just 10% of these could create an additional 3,600
charge points. The data, including traffic counts, existing EV charging infrastructure, power capacity at substations and brownfield sites, was then compared with the
criteria needed for charging hubs. This reduced the number of potential sites from 3,017 to 2,270. To prioritise sites further, the teams created a scoring system that
correlated measures such as site distance from the demand points and available power capacity. Other key outcomes from the project included highlighting how the
limitations of public data could be enhanced by private data, the value in bringing different business sectors together to address city-wide, citizen-first challenges and, of
course, the viability of using this data to find optimal sites for developing future charging infrastructure.
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Liferay Unveils New Multinational Platinum Partner Status
167
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, announced the addition of Multinational
Platinum Partner designation to its worldwide partner program. Designed to support the needs of growing partners with an international presence and expertise in
multiple markets, Liferay is proud to welcome its first partners to Multinational Platinum status. Liferay’s robust partner community includes many regional partners
dedicated to Liferay who operate across several countries and continents. These partners require an enhanced version of Liferay’s program that offers additional benefits
designed to help them expand their multinational footprint. For the initial launch of the program five Liferay Platinum Partners with operations in three or more countries
were invited to participate as Multinational Platinum Partners: everis, PRODYNA, Ricoh, VASS, and Webtown. These partners were chosen based on their technical
expertise, commitment to Liferay, and focus on geographic expansion to grow their Liferay practices. The program offers many additional benefits including dedicated
Channel Account Managers, Liferay executive sponsorship, and broader sales and marketing to support business development in expanded markets. The introduction of
Multinational Partner Status comes at a time of rapid growth in Liferay’s channel program. Recent changes have seen the hiring of a global channel operations manager,
additional regional channel account managers, channel pre-sales engineers, and a global partner enablement manager who will help to increase onboarding speed and
work with partners to generate revenue faster.
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PeopleDoc (UKG) Leverages Google Cloud to Transform HR Operations and Boost
Employee Efficiency
168
PeopleDoc (Ultimate Kronos Group), one of the leading providers of SaaS HR platforms, has integrated Looker, the business intelligence (BI) and analytics platform
from Google Cloud, to deliver standardized dashboards and insights to its clients to help streamline HR processes. Trusted metrics provided by Looker’s embedded
analytics solution, Powered By Looker, enables HR departments to monitor and analyze their performance, to deliver better employee experiences within their
organizations. PeopleDoc’s HR Service Delivery platform helps its HR clients streamline employee communication, automate HR processes and manage compliance
across multiple locations. With Looker, HR departments can seamlessly and securely integrate data insights and dashboards into their day-to-day workflows. This gives
them instant visibility into previous unknowns, such as how much time an employee takes to sign a contract and what categories of HR requests are received most
frequently. Having access to actionable insights and real-time information from Looker is transforming how HR departments operate, by enabling them to prioritise
resources and improve productivity. PeopleDoc needed a solution that could meet its complex requirements while also complying with the legal framework set out by
GDPR. Powered by Looker delivered the critical capabilities needed to handle complicated data modelling, provide access to real-time accurate data, ensure highly
confidential HR information was secure and offer an intuitive user experience. PeopleDoc aims to optimize communication and streamline administrative processes
between HR departments and employees. Hundreds of companies around the world, including Starbucks, Canal+ and Avis Budget, are working with PeopleDoc to
transform their HR operations and improve employee efficiency. These customers - encompassing 10,000 employees - are using Looker's standardized embedded
dashboards to gain greater visibility into their organisations. Some customers have opted for the advanced analytics solution, which allows them to create customized
in-language dashboards directly in the Looker platform and provides employees with access to HR information in their native languages.
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HPE advances the global food system with CGIAR
169
Hewlett Packard Enterprise (HPE) announced a collaboration with global research partnership the CGIAR System Organization (CGIAR) to uncover insights about food
security challenges, now intensified due to COVID-19. By applying HPE's Memory-Driven Computing Sandbox to CGIAR's data sets, HPE will help CGIAR accelerate
solutions to these global challenges by enabling modeling of food systems. One of the most pressing challenges facing the world is ensuring a sustainable global food
supply. Nearly 800 million people are chronically undernourished and 2 billion are micronutrient deficient, while the number of smaller farms, globally, is on the decline
because profitability is so difficult. In short order, these problems will significantly worsen as the United Nations (UN) forecasts the world’s population will grow to 8.5
billion by 2030, and the World Economic Forum predicts a population of 9.8 billion by 2050, requiring 70 percent more food than is consumed. The problem has only
worsened in light of the global COVID-19 pandemic. The crisis is affecting food systems and supply chains worldwide, but it is unfolding differently around the world,
which means the problems cannot be solved with one universal solution. CGIAR is a global research partnership of 14 non-profit agricultural research institutes working
in over 100 countries on research into virtually every aspect of food security. In its 11 genebanks around the world, CGIAR preserves and regenerates 760,000 varieties
of food crops that represent important genetic diversity available for building resilience in the global food supply. To fully understand the situation, CGIAR needs to
generate a timely, high-frequency picture of what is happening in “food basket” locations – or areas of significant food production – around the world. A complete picture
often requires data from multiple sources including crop performance, weather records, economic activity, and surveys.
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SoftBank Extends Partnership with Medallia
170
Medallia, Inc., the global leader in customer experience management, announced it has extended its partnership with SoftBank Corp as the
telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers. The leading provider of mobile,
fixed-line telecommunications and ISP services in Japan, SoftBank Corp last year deployed Medallia Experience Cloud Platform across 3,000 retail locations
to enhance the customer journey across key touch points such as taking out a new contract, upgrading a mobile device and updating personal information.
SoftBank has now extended the relationship with Medallia for an additional three years with the Medallia Experience Cloud platform rolled out to include
additional customer touch points across its retail environment. “The scalability, system stability and management support for Medallia’s Customer
Experience Platform were key factors in our decision to implement it through our retail business,” said Consumer Sales Unit/Sales Strategy Division Vice
President, SoftBank. “We have recorded improvements in customer satisfaction since using the platform and now plan to expand it to other segments of our
business to further enhance the customer experience.”
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Medallia Partners with Tableau to Help Companies Visualize Customer Experience
Data and Get it Into the Hands of More Customer-Facing Employees
171
Medallia, (MDLA) the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership
brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across
the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. The new integration between Medallia and Tableau
enables companies to visualize customer experience insights alongside critical operational data. This complete view makes it easier for companies to see,
understand, and analyze customer and employee feedback and make intelligent business decisions. Medallia is the pioneer and market leader in Experience
Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of
experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels,
over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action
with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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Mitek and Digidentity unlock digital access to GOV.UK support for millions of UK
residents
172
Mitek, a global leader in digital identity verification technology, and Digidentity, the leading digital identity verification solutions provider in Europe, have securely scaled
operations to enable faster onboarding of those registering with GOV.UK Verify. Working together, Mitek and Digidentity have ensured processing speeds of up to 400
applicants per minute to accommodate the growing need for UK nationals and residents to apply for government services, including Universal Credit, during the pandemic.
More than 1 million new GOV.UK Verify accounts have been created since March 16th, 2020. GOV.UK Verify continues to be a vital gateway for consumers during the
COVID-19 pandemic. It enables access to 22 government services, including Universal Credit applications, business and self-employed payments, car registration and tax
services, and pension queries. Following the initial registration, a GOV.UK Verify account can be used to access 22 UK government services online. Over the years, Mitek and
Digidentity have enabled millions of GOV.UK Verify registrations. To make the online onboarding process safe, secure, and spoof-proof, the Mitek and Digidentity digital
identity verification solution benefits from a unique combination of the world’s best forensic experts and most advanced banking-grade digital identity verification technology.
For the applicants, it means scanning an ID document and taking a selfie, with Mitek and Digidentity taking care of the rest. This approach ensures that the process is fast and
efficient, and that those registering with the service are who they say they are. Mitek and Digidentity’s technology ensures GOV.UK Verify users’identities are securely verified
at the point of application, to help stamp out any potential fraud. Mitek’s document verification solution provides a critical layer of defence in this process, designed to ensure
those signing up are really who they say they are. Using a government-issued identity document, the workflow requires users to submit a copy of the ID document alongside a
selfie to verify their identity. Mitek’s AI and machine learning is used to perform fully automated authentication checks, which fall back to human-assisted forensic checks for
more severe or complex cases.
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Mitek partners with Nova Credit to help immigrants establish U.S. credit in minutes, not years
173
Mitek, a global leader in mobile capture and identity verification software solutions, has partnered with Nova Credit, the premier cross-border consumer credit reporting startup, to
help immigrants to the United States use their international credit to quickly and securely establish a U.S. credit history. Recent data released by the Pew Research Center shows that
non-U.S. born residents make up almost 14 percent of America’s current population, while there are almost 15 million temporary or permanent legal residents currently in the country.
These individuals are over-represented amongst the “credit invisible” population, and face an uphill battle to access products and services in the U.S. despite often having a
well-established financial history in their previous country of residence. Nova Credit partners with leading credit bureaus and data partners around the world to deliver international
credit and bank transaction data to lenders in the United States, translating this data into a U.S.-equivalent credit score. Through its Credit Passport®, Nova Credit accelerates the
integration of these consumers into the U.S. financial system. In the past, it would have taken roughly five years to build home country-equivalent credit history for consumers new to
the United States. By integrating Mitek’s Mobile Verify® identity verification technology into its system, Nova Credit now also allows lenders to identify and mitigate risk to comply
with current U.S. Know Your Customer (KYC) regulations. Using the Nova Credit mobile-first system with Mobile Verify, an applicant can easily verify their identity on their
smartphone by submitting a photo of their government-issued ID and selfie, and lenders can quickly and reliably analyze these submissions to prevent fraud. With hundreds of AI-based
analytics, computer vision algorithms and biometric facial comparison, Mobile Verify® is a next generation digital identity verification service designed for the world’s leading
marketplace and sharing platforms, banks and financial services organizations. Mitek’s layered approach to identity document verification combines smart automation with the
expertise of forensic agents as a fast and accurate way to verify the identities of consumers.
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THE ICONIC Partners with Optimizely to Deliver Fast Experimentation
174
Optimizely, the leader in progressive delivery and experimentation, announced THE ICONIC, leading ANZ e-commerce destination, has chosen Optimizely as its
experimentation platform. THE ICONIC is renowned for its diverse assortment, free and fast delivery, free returns and customer experience excellence, taking thousands of
daily orders for delivery across Australia and New Zealand. With industry page load benchmarks noting every second delay reduces conversion by 7 percent, THE ICONIC
implemented exhaustive tests of the Optimizely platform to ensure real-time experimentation made no difference to site performance. Being an intuitive, user-friendly platform
was equally important in the selection process so that the broader business teams could easily adopt the platform with little hand-holding from the retailer’s tech teams. With
millions of Australians now flocking to online channels to meet their needs during the pandemic, THE ICONIC is focused on enhancing data-driven decision making, faster
feedback loops and heightened flexibility, along with continuing to deliver unrivalled seamless and inspiring retail experiences across ANZ. The Optimizely experimentation
platform enables THE ICONIC to test and learn with its over 16 million monthly visits and innovate at scale without sacrificing the performance of its website. Experiments
run faster by processing at the edge (CDN), rather than in the browser, resulting in a 50 millisecond median page load time. Optimizely’s progressive delivery, experimentation
and personalisation platform now supports many Australian retail brands including The Country Road Group, Kmart, Appliances Online and now THE ICONIC.
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WTA teams up with SAP and Qualtrics to discover player insights and motivations surrounding
2020 return to play
175
As sports leagues around the globe work to return to live competition in the era of COVID-19, the Women’s Tennis Association (WTA) announced it has teamed up with
Qualtrics, an SAP company, to understand how their players felt about returning to play and what actions they needed to take to resume the season safely. By leveraging
Qualtrics technology, WTA stakeholders were able to understand and subsequently act on player and staff feedback. With questionnaires distributed to players and staff during
the pandemic, the WTA was able to use the feedback and data as part of its Return to Play strategy. Specifically, recent feedback from WTA athletes revealed what the season’s
return has meant to them, changes experienced to their sport due to COVID-19, and how they’ve been able to adapt. When asked which motivating factors prompted WTA
athletes back to the court following a five-month hiatus, 68% of players stated that “love of the game” was one of their top two motives. Other factors for consideration included
“financial,” “ranking,” and “legacy.” Since competing in a new setting with little to no fans, players also described “atmosphere,” “energy,” and “cheering” as the elements they
missed most about not having crowds on site. While observing new health and safety protocols off the court, players have also found themselves with extended free time in
between matches. As a result, 51% of players revealed they’ve spent most of their down time either “learning a new skill” or “taking educational classes”— activities now
seamlessly available with WTA University, an online platform powered by SAP Litmos that provides players with live and on-demand access to educational courses.
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Qualtrics Expands to More Than 300 Partners and 100 Technology Integrations Within the Qualtrics Partner
Network to Empower Organizations With More Flexibility and Choice
176
Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Partner Network has expanded to more than 300 partners over
the past 12 months. In addition, the Qualtrics Developer Platform, part of the Qualtrics Partner Network, now has over 100 out-of-the-box integrations with market-leading technology partners
across 30 categories. Qualtrics is the leading experience management company that presents customers with a range of options to adapt and scale their customer experience, employee
experience, brand experience, product experience, and market research programs – all on one platform. The Qualtrics Partner Network provides organizations with access to best-in-class
experience management consulting, technology, and services. Further, the Qualtrics Developer Platform provides the technical capabilities for partners to develop integrations within the
existing systems, solutions, and tools that they already use, enabling organizations to listen, understand, and take action on experience data. Partners who build on, and connect to, the Qualtrics
XM Platform™ have empowered their customers to immediately take advantage of experience management, create positive business impacts, and accelerate their own sales cycles. Contact
center platforms provide the infrastructure and foundations necessary for organizations to establish their own enterprise contact centers. Leading products such as Genesys, the SAP Service
Cloud and SAP Sales Cloud solutions, and Talkdesk are now integrated with Qualtrics, helping their customers better understand customer feedback and leverage capabilities like the Qualtrics
iQ suite for analyzing unstructured voice and text data. With these combined technologies, organizations can proactively resolve customer issues based on signals and trends that emerge from
contact center data. Customer data platforms (CDPs) aggregate, streamline, and share operational customer data across an organization. Teams within an organization can then segment this
data accordingly to better understand their customers. Organizations who leverage a CDP can infuse critical data from other systems into the Qualtrics XM Directory. With this integration,
organizations get a holistic view of how their customers behave and feel by combining customer feedback across multiple channels, with their demographic or other metadata. By doing so,
organizations can prioritize customer experience improvements and take advantage of automated tasks and workflows on the Qualtrics XM Platform to quickly close feedback loops.
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Airtel and Radware Partner To Offer Cloud Security Services to Businesses In India
177
Radware® a leading provider of cyber security and application delivery solutions, and Bharti Airtel (“Airtel”), India’s largest integrated telco, announced a
partnership under which Airtel will offer Radware’s Cloud DDoS Protection, Cloud WAF, and Bot Manager cloud security services to enterprise customers. As part
of the agreement, traffic from Airtel’s customers will be secured via a new India-based scrubbing service center, which is hosted by Airtel’s Nxtra Data. Radware
solutions for service providers transform carrier networks into more service-aware, resilient and cost-effective networks for their enterprise customers by
delivering visibility, optimization, resilience, scalability, security and control to effectively manage IP services for Telecom Providers, Cable Multiple Systems
Operators (MSOs), and Cloud Providers. Airtel serves over one million businesses in India with its integrated solutions and is the largest player in the enterprise
connectivity space. Radware®, is a global leader of cyber security and application delivery solutions for physical, cloud, and software-defined data centers. Its
award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate IT protection and availability services to
enterprises globally. Radware’s solutions empower more than 12,500 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain
business continuity and achieve maximum productivity while keeping costs down.
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ADROSONIC and Riversand Partner to Deliver Cloud-native MDM and PIM Solutions for the
Insurance Industry
178
Digital Consulting firm ADROSONIC, announced a strategic partnership with Riversand, a US-based multidomain Master Data Management (MDM)
and Product Information Management (PIM) solution provider, to develop and deliver cloud-native MDM and PIM solutions with rapid deployment to
Insurance markets, specifically in the UK and the USA. Recognised as the only Visionary by Gartner in its Magic Quadrant for Master Data
Management, Riversand has disrupted the traditional PIM and MDM markets. ADROSONIC will leverage its Insurance domain knowledge and success
in the UK Insurance market with Riversand’s technology to create strategic and competitively advantageous solutions for its clients. Beyond Insurance,
ADROSONIC’s depth includes other domains such as Manufacturing. Riversand’s cloud-native master data management solutions are designed to
support customers’ digital transformation journeys through improved business agility, faster adoption and improved collaboration across the enterprise.
Driving data to experiences, Riversand has a vision of helping companies know their customers better, move products faster, automate processes,
mitigate risk and run their businesses smarter.
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SAS and RTI partnership combines best in research, expertise and analytics
179
SAS and RTI International are partnering to tackle some of the world’s greatest challenges by bringing joint offerings to government agencies and other
organizations. SAS and RTI combine more than 100 years of expertise in research and analytics and will build on a long relationship of collaboration and
innovation. Complex government challenges demand a successful merger of science and technology. More and more, scientific and research services require
advanced analytics like artificial intelligence and machine learning. Similarly, technology-based solutions need experience and expertise to realize their full
value. By approaching opportunities together, with the best in both research and analytics, RTI and SAS can deliver better and faster results. Two North
Carolina success stories with headquarters just miles apart, RTI and SAS will primarily focus on US government agencies, where the two companies share
a large footprint. RTI coordinates and conducts vital research for its customers and, for nearly 30 years, has used SAS software to analyze data and provide
insights that enhance the lives of US citizens. Through the partnership, RTI and SAS will further strengthen and improve service to clients by combining
subject matter expertise, scientific rigor, advanced analytics, and technical and software products into comprehensive solutions. Combining talented people
with powerful software will generate more and better data insights to meet customers’ greatest needs.
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ServiceNow Becomes the Official Workflow Partner of the NBA and WNBA
180
The National Basketball Association (NBA) and Women’s National Basketball Association (WNBA) announced a multiyear partnership that makes ServiceNow their inaugural
Official Workflow Partner. ServiceNow, the company that makes work, work better, will deliver the products and technologies needed to create and streamline workflows across
the NBA and WNBA. As part of the multiyear partnership, the NBA and WNBA used ServiceNow’s Employee workflows to manage the complex, manual processes associated
with the 2019-20 NBA Season Restart and 2020 WNBA season. ServiceNow’s workflows enabled the NBA and WNBA to execute essential onboarding and health-screening
processes to promote a safer environment on their campuses. This month, the NBA and WNBA safely completed seasons in Orlando and Bradenton, respectively, bringing
basketball back to fans around the world amid the COVID-19 pandemic. Using digital workflows, ServiceNow helped the league to facilitate screening for more than 2,600
league staff, vendors and guests who entered the NBA and WNBA campuses in Florida and successfully process more than 13,000 essential documents. Through the use of
ServiceNow technology, the league demonstrated that a safe, careful return to play was possible with the right tools and protocols in place. In addition to ServiceNow Employee
Workflow products, the NBA and WNBA plan to rollout additional products throughout the multiyear partnership, including:
• ServiceNow Software Asset Management (SAM): SAM will help the league reduce risk, increase visibility, work faster and smarter, while optimizing software spend.
• ServiceNow IT Operations Pro (ITOM Pro): ITOM Pro will drive visibility across the league’s infrastructure to maintain service health and optimize cloud expenditure.
• ServiceNow Integrated Risk Management (IRM): IRM will deliver risk management and compliance solutions across the league’s digital business processes as it continues
to grow globally.
• ServiceNow Customer Service Management (CSM): CSM will be deployed throughout the business to provide a better experience for coaches, players and fans.
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ServiceNow and Microsoft extend partnership for highly regulated industries in France
181
ServiceNow announced the Now Platform and SaaS solutions will be available on Microsoft Azure Regions in France for highly regulated industries, starting
in January 2021. Government and highly regulated customers will be able to leverage ServiceNow on Azure to accelerate their digital transformation, while
assisting French customer data residency needs. ServiceNow’s solutions help to better connect employees and customers with workflows. ServiceNow is
enabling seamless delivery of critical digital services while assisting French customer’s data hosting in territory, especially requested by government,
healthcare and financial service organizations. ServiceNow hosted on Azure Regions in France and Singapore will be available in January 2021, followed by
Azure Regions for the Australia Federal market and Azure Government for the U.S. Federal markets later in 2021. ServiceNow is making the world of work,
work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees
and the enterprise.
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IBM and ServiceNow Help Businesses Use AI to Automate IT and Reduce Costs and Risk
182
IBM and ServiceNow announced an expansion to their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT
operations. Available later this year, a new joint solution will combine IBM’s AI-powered hybrid cloud software and professional services to ServiceNow’s intelligent workflow
capabilities and market-leading IT service and operations management products. The solution is engineered to help clients realize deeper, AI-driven insights from their data, create a
baseline of a typical IT environment, and take succinct recommended actions on outlying behavior to help prevent and fix IT issues at scale. Together, IBM and ServiceNow can help
companies free up valuable time and IT resources from maintenance activities, to focus on driving the transformation projects necessary to support the digital demands of their
businesses. Organizations are under pressure to deliver innovation and create great experiences for customers and employees, all while driving efficiencies and keeping costs and IT
risks down. Yet in the technology-driven organization, even the smallest outages can cause massive economic impact for both lost revenue and reputation. This partnership will help
customers address these challenges and help avoid unnecessary loss of revenue and reputation by automating old, manual IT processes and increasing IT productivity. For example,
using the IBM and ServiceNow joint solution, a bank will be able to obtain a full view of an incident, from start to finish. With recommendations and deep diagnosis from Watson
AIOps, a service agent will be able to quickly understand the incident, without ever leaving the ServiceNow ITSM platform. Leveraging more than an agent's own knowledge and
research, Watson AIOps can provide anomaly detection along with automated recommendations from the historical deep analysis of prior incidents. Using incident management tools
from ServiceNow, actions and insights can be recorded for auditing purposes and for leveraging future insights. Watson AIOps can then push important context to tickets, discovered
only via AI algorithms and baselining techniques, helping to make the data more useful to agents and retraining the AI over time.
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Accenture and ServiceNow Launch Dedicated Business Group to Help Organizations Transform Work
183
Accenture and ServiceNow have formed a new business group to help private and public sector clients accelerate their digital transformation and better address the
dynamic operational challenges. The Accenture ServiceNow Business Group represents a significant multi-million dollar investment from both companies over the next
five years. In the COVID-19 era, organizations are under more pressure than ever to innovate faster, reduce costs, enhance productivity, and meet their customers’ needs.
The Accenture ServiceNow Business Group will help organizations rapidly evolve organizational processes and unlock the full value of technology investments by
adopting digital workflows that deliver modern, personalized customer and employee experiences. This includes empowering employees and customers with self-service
and remote work programs that offer increased flexibility, mobility, and choice. By establishing a more modern workplace with platform-driven, technology-enabled
workflows, organizations are better positioned to balance business needs, satisfy customer demands, drive employee engagement, deliver productivity expectations, and
realize workplace cost optimization. The Accenture ServiceNow Business Group will deliver industry- and domain-specific solutions and services to customers.
Together, Accenture and ServiceNow will initially help accelerate digital transformation programs for customers in telecommunications, financial services, government,
manufacturing, healthcare, and life sciences. Workflow innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT
operations, and security and risk. Additional industry solutions will be developed in the future.
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Sisense Integrates with Microsoft Azure Synapse for Unified Data Experience
184
Sisense, a leading analytics platform for builders, announced its integration with Microsoft Azure Synapse Analytics, allowing companies to get faster time to insights
using either serverless or provisioned resources at scale. The integration allows joint Microsoft and Sisense customers to get breathtaking views of their data in Sisense
by leveraging vast amounts of data in Azure Synapse. Sisense’s native connectivity to Azure Synapse enables organizations to more easily access and act on
business-critical information across the enterprise. Azure Synapse brings together enterprise data warehousing and big data analytics and provides customers with the
ability to choose whether they want to query data using serverless or provisioned resources. Both approaches allow customers to benefit from a unified experience for
ingesting, preparing, managing, and serving data to address their BI and machine learning (ML) needs. The new connector also reduces potential areas for inefficiencies
for Sisense customers that rely on Microsoft Azure cloud services. The announcement further reinforces Sisense’s commitment to offering customers rapid time to
insight. With the Sisense Connector, Azure Synapse users gain:
• Scale and speed by importing data from Azure Synapse into Sisense’s unified BI and analytics platform, and the potential of combining it with data from other sources.
• Valuable insights by leveraging Sisense’s AI-powered self-service interactive dashboards to manage Azure Synapse data in a visual environment.
• An end-to-end BI and analytics solution that brings in data from Azure Synapse to build Sisense dashboards in minutes and leverages Azure Synapse’s code-free visual
environment to manage data pipelines and automate query optimization.
• Zero IT involvement or custom development.
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Sisense Integrates with Adobe Creative Cloud to Create Beautiful Analytics
185
Adobe MAX, Sisense, the world’s leading analytics platform for builders, announced two seamless integrations with Adobe® Creative Cloud® so designers can
create without limits and bring data-driven insights to life. The integrations enable product and creative teams to collaborate and embed Adobe’s graphics
capabilities within Sisense’s world-class data and analytics dashboards. These two new plugins with Adobe Creative Cloud are: the Sisense plugin for Adobe XD,
allowing users to create beautiful widgets without using code; and the Sisense plugin for Adobe Photoshop, offering advanced automation and interactive designs,
using Adobe Photoshop. Selecting Creative Cloud is consistent with Sisense’s strategy to integrate with the same world-class cloud applications its customers are
using. Data is mission-critical for every organization to remain agile. There are new and engaging ways to experience data, limited only by a designer’s
imagination. Even better there are ways to receive valuable insights, where every insight is communicated effectively, at exactly the right moment. We are in an
era where trusted, easily consumable data has become more important than ever to manage and grow global businesses. The new plugins help organizations bring
their data and analytics journeys to life, for both internal and external customers. With these new plugins already available in Adobe Creative Cloud,
professional-grade graphics are now included in all Sisense dashboards. Sisense customers are able to represent data in clear, interesting, and easily consumable
ways through professional-grade, interactive designs—with no coding required. For product and design teams, these plugins will reduce friction and people hours
spent creating advanced graphics. It will also reduce chart and data overload, making room to create fun, interactive designs. Product teams will gain one more
way to differentiate the analytics dashboards they’re providing their end users.
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Intelligent Wave Inc. and Solace Deepen Partnership to Enable Next-Generation Payment Platforms in Japan
186
Solace, the modern enabler of real-time event-driven data streaming, has deepened its partnership with Intelligent Wave Inc. (IWI), a leading reseller and system
integrator in Japan, to help Japanese financial institutions deliver seamless payment experiences for their customers. Solace has been working with IWI since 2013
to provide innovative IT infrastructure solutions for financial services organizations in Japan. To date, some of Japan’s leading banks, credit card providers and
fintech companies have delivered real-time cashless transactions to their customers based on Solace’s messaging infrastructure. As more organizations enter the
payments space, Solace and IWI will continue to provide a robust technological foundation to support the increase in demand for contactless transactions. Solace
and IWI’s partnership on payment processing builds on their existing long-standing collaboration to deliver Solace’s messaging infrastructure in Japan’s capital
markets. As a leading systems integrator, IWI was able to easily transfer its implementation experience from securities to payments. For over 30 years, IWI has
built up trust in the market by providing, developing, implementing, and maintaining system infrastructure for mission-critical businesses. The online payment
service sector has been their primary focus and keeps dominant share in the market in Japan since their heritage. IWI’s strength has been applied to the capital
market sector where high volume, ultra-low latency, and accuracy are critical to keeping a solid presence in the market. IWI also holds proven expertise in the area
of secure authentication, fraud detections and AI-based scoring.
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Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
187
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced a new integration with Oracle Fusion Cloud Customer
Experience (CX) that will help organizations deliver personalized and connected experiences for customers. The new integrations help marketers reach audiences
on social media and other messaging channels at any point in the customer journey and help customer service professionals resolve service requests more
efficiently.
The two new integrations enable joint customers to provide an omnichannel experience that builds customer loyalty by supporting marketers and customer service
professionals.
• Marketers: A new integration with Oracle Eloqua helps joint customers increase conversions by connecting Eloqua campaigns and social media marketing
campaigns in real time. For example, as soon as a potential customer clicks on a promotional email, it is synced to Sprinklr and that potential customer can be
immediately targeted across social channels. The new Sprinklr and Oracle Eloqua integration builds on existing integrations, which help marketers unite social
media, messaging, and digital marketing campaign management.
• Customer Service Professionals: A new integration with Oracle B2C Service helps organizations proactively serve customers by automatically creating incidents
based on social conversations and bringing those incidents into the service center. Customer service professionals will have a complete view of customer
interactions – across 23 social channels, 11 messaging channels, and SMS – enabling them to drive faster resolution and higher customer satisfaction.
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Sprinklr Joins Adobe Exchange Partner Program to Help Marketers Manage Paid, Owned and Earned
Campaigns Across Modern Channels
188
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, is now a partner in the Adobe Exchange partner program, which recognizes a select
group of innovative solutions that are critical to the success of Adobe customers. The global collaboration includes integrations with the following Adobe Experience Cloud
applications: Adobe Analytics, Adobe Experience Manager and Marketo Engage. Adobe customers can now use Sprinklr to understand the business impact of their campaigns
across social media and messaging channels. Sprinklr + Adobe: Enhancing the Customer Experience in Our “New Normal” The coronavirus pandemic is accelerating the need
for companies to provide digital-first customer experiences in order to maintain business growth. As the world moves even more online with global internet use increasing by
70% during the pandemic, the ability to reach customers on the channels they use most in a targeted, cost-efficient way is critical.
The Sprinklr and Adobe relationship helps brands transform their marketing strategies for the “new normal.” Customers can expect the following benefits from the integrations:
• Save time by reducing manual processes and consolidating assets across marketing and customer care: Digital assets from Adobe Experience Manager can be located, edited,
saved, reviewed and published directly from Sprinklr’s asset manager.
• Ensure governance and compliance for creative content: Adobe customers can ensure creative assets published from Sprinklr are properly reviewed and approved before
publishing across digital channels.
• Map business results to digital campaigns: By integrating Adobe Analytics and Sprinklr, brands will be able to consolidate social media data with web data, gaining an in-depth
understanding of what marketing activity drives conversions.
• Drive revenue with enhanced lead generation and engagement: Enterprises will be able to use Marketo Engage to identify potential customers, and bring this data into Sprinklr
to create targeted audiences for advertising and engagement.
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Tableau and Einstein Analytics Come Together to Drive Analytics Ubiquity
189
Tableau Software shared plans to bring together Tableau and Salesforce’s Einstein Analytics. By combining the best of Tableau and Einstein Analytics, customers will
have access to the broadest and deepest analytics platform on the market. In addition, Einstein Analytics will be renamed to Tableau CRM, and continue to provide the
best analytics and AI experience in the Salesforce CRM workflow. Tableau, the world’s leading analytics platform, offers powerful data exploration and visual analytics,
enabling customers to get insights from any data, anywhere. As the gold standard in self-service analytics, customers have widely deployed Tableau to serve a broad set
of use cases across the organization. Einstein Analytics delivers actionable and AI-powered analytics embedded natively in Salesforce, helping people work more
efficiently, predict outcomes, and receive timely recommendations directly within their workflow. Tableau and Einstein Analytics will come together through a set of
product integrations that will provide a more seamless experience for joint customers. At the conference, Tableau showcased the first such integration, Einstein Discovery
in Tableau. Einstein Discovery helps companies democratize data science across their organization with AI-powered analytics that enable business users to automatically
discover relevant patterns based on their data – without building sophisticated data models or engaging teams of data scientists. Planned for the first part of 2021, Einstein
Discovery in Tableau enables real-time predictive modeling and recommendations capabilities across the Tableau platform.
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PolicyLink and the National Equity Atlas Team Up with Tableau Foundation to Make Data a Cornerstone
of Racial Justice Efforts Across the United States
190
Racism is a systemic issue that pervades every aspect of life in the United States. People experiencing racism don’t need data to understand that experience, but data can be a
powerful force in highlighting these issues across a community, informing policy makers on changes that need to be made, and holding institutions accountable for the actions
they do or do not take. At this year’s Tableau Conference, PolicyLink, a national research and action institute advancing racial and economic equity, and Tableau, the global
leader in analytics, announced a partnership that will encompass several initiatives to empower local changemakers with data and resources for local advocacy. The $1.4 million
partnership will extend Tableau software, services, and funding to support advocates and community organizations who will drive action at every level, local to national. The
new partnership with Tableau will significantly expand the power and utility of the National Equity Atlas. Launched in 2014 by a partnership between PolicyLink and the USC
Equity Research Institute, the National Equity Atlas equips movement leaders and policymakers with actionable data and strategies to advance racial equity and shared
prosperity. With dozens of equity indicators deeply disaggregated by race/ethnicity, gender, ancestry, nativity, income and more for the largest 100 cities, largest 150 regions,
all 50 states, and the United States, the Atlas is America's most detailed report card on racial and economic equity. Tableau will help build a new Racial Equity Data Lab on the
Atlas, where users can create Tableau visualizations and dashboards using Atlas data integrated with their own data. The Atlas will also host an Equity Data Fellowship that will
provide data visualization training and support to leaders of color working in racial equity-focused organizations. This is the largest grant made under the $12M Racial Justice
Data Initiative announced by Tableau in July 2020. In addition to supporting community advocacy efforts, PolicyLink will also play a key role in developing a Tableau Equity
Data Hub, hosted by the Tableau Foundation, that will bring together expert resources on the effective and ethical use of data for achieving equitable education, advancing
justice, building economic power, and building political power in communities where it is long past time for a change.
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World Programming partners with Duck Creek Technologies
191
World Programming and Duck Creek Technologies have announced they will partner to provide software and services for insurers. Digital technology and analytics are
playing an increasing role for forward-thinking insurers and this partnership extends Duck Creek’s ability to service its insurance customers – by offering access to World
Programming’s WPS Analytics technology. World Programming products and solutions will be available via Duck Creek’s Solutions Partner scheme and its Content
Exchange service to help insurers address mission-critical back and front office data analytical tasks and applications including operational analytics, cyber risk and
eFNOL. World Programming’s WPS Analytics software can help insurers develop, deploy and govern operational analytics processes including data management and
predictive modelling for tasks such as traditional insurance challenges of pricing, claims and fraud to more sophisticated elastic, optimised risk-based modelling. Insurers
will be able to take advantage of hosted analytics as a service available as API’s to plug directly into Insurers’ infrastructure to call analytics and data processing
applications written in the languages of SAS, Python and R. Cyber risk is an area of growing concern for both insurers and their customers. Cyban, World Programming’s
cyber analytics technology, now comes to Duck Creek’s Content Exchange platform. Cyban is a simple, cost-effective cyber risk solution that continuously monitors and
evaluates real-time cyber risk for both the policyholders and insurers. Device-level data is captured and made available via a dashboard that displays risk scores, alerts,
and recommendations as cyber risk levels and exposure change. First Notification Of Loss (FNOL) is receiving a radical shake-up and World Programming are at the
forefront of digital FNOL (eFNOL). Traditionally it can take several weeks for an insurance company to process a claim but now insurers are looking to process claims
in minutes. eFNOL will revolutionise the way insurers handle claims.
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Adelphi University Improves Students’ Digital Experience with New Yext Answers-Powered Website
192
Yext, Inc. the Search Experience Cloud company, and Adelphi University, Long Island’s oldest private coeducational university, announced their
collaboration to deliver an enhanced search experience with Yext Answers, Yext’s innovative site search product, on the University’s newly
redesigned website. While Adelphi continues to adjust to a hybrid model of learning due to the coronavirus pandemic, the University has launched
a redesigned, modernized website with the latest technology. Adelphi’s new website is mobile-optimized, user-friendly, and accessible in line with
generally recognized standards. It allows current and prospective students, families, faculty, and staff to easily locate pertinent information. By
implementing Yext Answers, the site offers a powerful search engine that uses Natural Language Processing (NLP) to understand complex
questions and answer them directly. Whether it is a question about admissions requirements, programs of study, financial aid deadlines, or safety
precautions amid COVID-19, Yext Answers will instantly populate answers from Adelphi, minimizing the need for site visitors to unnecessarily
click around the website or navigate off-site to find the information they seek.
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