T-Bytes Platforms & Applications

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T-Bytes
Platforms & Applications
November Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates................................................................................................................................................15
3. Rewards and Recognition Updates..................................................................................................................37
4. Customer Success Updates...............................................................................................................................72
5. Partnership Ecosystem Updates.....................................................................................................................121
6. Event Updates....................................................................................................................................................50

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Financial, M & A Updates
Platforms & Applications Industry

Financial, M&A Updates
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Amdocs Reported Fourth Quarter Results for Fiscal 2019
• Revenue of $1,030 million, at the midpoint of the $1,015-$1,055 million guidance
range, adjusting for a negative impact from foreign currency movements of
approximately $5 million compared to our guidance assumptions
• GAAP diluted EPS of $0.90, above the $0.81-$0.89 guidance range
• Non-GAAP diluted EPS of $1.08, above the midpoint of the $1.04-$1.10 guidance
range
• GAAP operating income of $144 million; GAAP operating margin of 14.0%
• Non-GAAP operating income of $178 million; non-GAAP operating margin of 17.3%
• Quarterly free cash flow of $179 million, comprised of cash flow from operations of
$214 million, less $34 million in net capital expenditures and other; normalized free
cash flow of $190 million (1)
• Twelve-month backlog of $3.49 billion, up $90 million sequentially and up 3.9% as
compared to last year’s fourth fiscal quarter
• The board of directors approved a quarterly cash dividend of $0.285 per share to be
paid on January 24, 2020
• The board of directors also approved a 15% increase in the Company’s quarterly cash
dividend payment from $0.285 per share to $0.3275 per share, anticipated to be first
paid in April 2020, subject to shareholder approval at the January 2020 annual meeting
• The board of directors has approved a share repurchase plan authorizing the
repurchase of up to $800 million of ordinary shares at the company’s discretion; this
plan has no expiration date and is in addition to the current authorization, which, as of
September 30, 2019, provided for up to $239 million of remaining repurchase
authority.
Executive Commentary
“We are pleased to report a strong finish to our fiscal year 2019. Q4 revenue was in
line with the midpoint of our guidance on a constant currency basis and was driven
by stable trends in North America, solid year-over-year growth in Rest of World
and our best quarter in more than a decade in Europe. Profitability was stable and
cash collections were healthy as we met key milestones relating to our customer
project activity. As such, we exceeded our fiscal 2019 target for normalized free
cash flow of $600 million and delivered full year non-GAAP earnings per share
growth of 6.9%, which is consistent with the high end of the original guidance
range of 3% to 7% that we provided last November,” said President and chief
executive officer of Amdocs Management Limited. We are excited to announce a
multi-year agreement that extends our collaboration with AT&T to modernize and
upgrade AT&T’s digital business support systems, as 5G and the cloud will lead to
new business and consumer applications. In addition to customer experience and
digital enablement programs, our alliance with AT&T will be expanded to include
activities in strategic areas such as data analytics and security. We are very proud of
our deep relationship spanning many decades with AT&T and we look forward to
strengthening this relationship as the communications and media industry continues
to innovate at an unprecedented pace.”
Description
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Avaloq completes the acquisition of Derivative Partners
Avaloq, the leading cloud platform and service provider for banks, wealth
managers and investment firms, has successfully closed the acquisition of
Zurich-based Derivative Partners AG, the number one independent
information and data provider for structured products and derivatives in
Switzerland. The deal was first announced in July this year. Derivative
Partners will continue to operate as an organizational entity, with all staff
retained. Detailed financial terms are not being disclosed. The acquisition
puts Avaloq at the forefront of utilizing differentiating data for structured
product and ETF markets on its platform. With Derivative Partners’
powerful analytical services, Avaloq is able to offer both established and
new clients the independent valuation, trading and management of highly
complex financial instruments at a time when their use by banks and
wealth managers is becoming increasingly more relevant. Derivative
Partners provides solutions for structured products to more than 40 market
participants including issuers, private banks, asset managers and
exchanges with valuations of option-linked securities and complex
financial products. Among other capabilities, the firm calculates
regulatory figures and portfolio management ratios as well as third-party
valuation models and provides quantitative support for investment
banking and trading divisions.
Avaloq’s Group CEO, said: “We are delighted to have closed this
significant acquisition, and I would like to thank the team at Derivative
Partners for their utmost professionalism throughout the process. We
are truly delighted to welcome them into the Avaloq Community, with
our clients set to benefit from the firm’s extensive consulting
capabilities and unparalleled know-how around structured products.
The acquisition highlights Avaloq’s strong market confidence and
underpins our vision of reinventing the financial experience in a fully
digitized, always-on and data-driven world through powerful data
analytics.”
Description
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JDA’s SaaS Momentum Drives Strong Q3 Results
• JDA Software, Inc., announced strong Q3 2019 results driven by 80% SaaS
revenue growth and 10% total revenue growth versus the same quarter in
2018.
• JDA continued its forward momentum in the transition to a
subscription-based business model as SaaS bookings grew 39% on a
year-to-date basis. Q3 SaaS mix is up 6 percentage points year-over-year
(YoY) to 54% of total product (software and SaaS) bookings for the quarter
and up 10 percentage points to 44% on a year-to-date basis. Year-to-date total
product bookings were up 9% YoY.
• SaaS annual recurring revenue ended at an all-time high of $180 million.
Third quarter total company revenue grew 10% YoY fueled by SaaS revenue
growth of 80% and Professional Services revenue growth of 11%.
Year-to-date total company revenue grew 8% with SaaS revenue growth of
87% and Professional Services revenue growth of 10% YoY. To date, JDA
has seen strong cloud adoption by customers; more than 550 customers are
using JDA Cloud.
• JDA closed 16 product deals1 over $500,000 in Q3 2019 and closed 47
year-to-date, continuing the momentum seen in recent quarters for customers
relying on JDA for their large, transformational digital supply chain
initiatives. Additionally, JDA added 36 net new customers in Q3 2019, and
105 new customers year-to-date.
“In the third quarter, JDA delivered robust SaaS annual recurring revenue
growth and consumption metrics,” said Chief executive officer, JDA.
“Our pivot towards an edge-enabled supply chain is now showing
meaningful traction as customers derive value from the Luminate
machine learning-driven platform.”
Description
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Kinaxis Inc. Reports Third Quarter 2019 Results
• Q3 2019 total revenue increased 29% to $47.1 million with SaaS revenue growing by 28% to $31.2
million. Adjusted EBITDA was up 29% to $12.1 million (26% of revenue) and profit grew 70% to
$4.5 million from $2.7 million. Both adjusted EBITDA and profit reflected the impact of a one-time
charge of $2.5 million related to a previously disclosed and now amicably resolved arbitration
proceeding. Excluding this charge, adjusted EBITDA and profit were $14.6 million and $6.3 million,
respectively.
• Revenue: Growth in total revenue of 29% was driven primarily by 28% growth in SaaS revenue,
which resulted from contracts secured with new customers, as well as expansion of existing
customer subscriptions. Subscription term license revenue growth depends on the timing of
renewals, expansions and new engagements for on-premise and hybrid subscription arrangements,
and will vary substantially quarter to quarter.
• Gross profit margin: Growth in gross profit margin to 71% resulted from the growth in SaaS
revenue, partly offset by an increase in costs of revenue, such as related headcount, partner and
third-party costs, and higher depreciation costs associated with the expansion of data center capacity.
• Profit and adjusted EBITDA: The 70% increase in profit and 29% increase in adjusted EBITDA
was due to an increase in revenue and gross profit, partly offset by an increase in operating
expenses, including investments to support the company's long-term strategic growth initiatives and
a one-time charge of $2.5 million related to a previously disclosed arbitration proceeding. Excluding
this charge, adjusted EBITDA and profit were $14.6 million and $6.3 million, respectively.
• Cash from operating activities: The 41% decrease in cash from operating activities was largely due
to fluctuations in operating assets and liabilities including a smaller decrease in trade and other
receivables compared to Q3 2018, partly offset by higher profit. At September 30, 2019, cash, cash
equivalents and short-term investments grew by $20.7 million to $202.2 million from $181.5 million
at December 31, 2018.
"As expected, our success in the second quarter winning some very large new customers, such
as British American Tobacco, Honda, Yamaha Motors, Teva Pharmaceuticals and others has led
to faster SaaS revenue growth in Q3. Bookings were strong again in the third quarter, such that
our backlog has grown further and provides excellent visibility into the remainder of 2019. We
are increasing all aspects of our guidance, with higher expectations for SaaS, term license and
total revenue, as well as a higher EBITDA target for the year," said President and Chief
Executive Officer.
Description
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Nemetschek Group closes third quarter of 2019 with earnings
record and unabated high growth rate
• The Group sales rose in the third quarter to 138.3 million euros. High organic growth of 15.7% and the strong
development of the newly acquired Spacewell brand led to growth of 20.4% compared to the same quarter of the
previous year. In the first nine months, sales increased by 22.7% over the same period last year, organically by 17.2%.
• With a plus of 31.5% to EUR 76.6 million, the recurring revenues from software service contracts and subscriptions
remained a key growth driver in Q3 . The nine-month perspective showed similar growth dynamics (+ 33.9%).
• Sales from subscription models ( Subscription ) contributed particularly well , rising by 119.0% in Q3 and by
129.6% in the first nine months. For some Nemetschek brands such as dRofus, RISA or Spacewell, much of the
business is already based on subscription. With Maxon at the beginning of September this year, another brand with its
new product release has strengthened the strategic orientation of the Nemetschek Group towards a subscription-based
business model, which offers new customers particularly attractive opportunities due to the discontinuation of the
license fee. The rising subscription revenues ensure a high level of continuity and planning security. The growth
power of Nemetschek can therefore no longer be measured by license sales alone.
• Consolidated operating profit ( EBITDA ) increased significantly by 46.4% to EUR 42.8 million in Q3. Thus, the
EBITDA margin jumped to a high 30.9% (previous year's quarter: 25.5%). In the first nine months, the margin
improved to 29.4% (same period of the previous year: 26.7%).
• The sharp increase was positively impacted by the first-time adoption of the new IFRS 16 accounting for leases.
Adjusted for this effect, the EBITDA margin in Q3 of 28.2% was also higher than in the previous year and in the first
nine months at the previous year's level (26.7%).
• The quarterly surplus nearly trebled in Q3 as a result of the strong operating business and a positive one-time effect
from the successful sale of the non-strategic stake in DocuWare from EUR 18.2 million to EUR 54.0 million. The
income from the sale of DocuWare in the amount of 29.9 million euros is shown in the financial result. Earnings per
share jumped from 0.16 euros to 0.47 euros. Adjusted for the positive one-time effect, the quarterly surplus amounts to
€ 24.1 million (+ 32.4%), or earnings per share of € 0.21. Net income for the nine-month period rose by 81.3% to
EUR 95.4 million, corresponding to earnings per share of EUR 0.83 (previous year: EUR 0.46).
"Nemetschek is heading straight for another record year. The nine-month results reflect our strong positioning
along the entire value chain in the construction industry, accompanied by high growth momentum and increased
efficiency. Our group has never been as strong and competitive as it is today, "said pokesman for the board and
CFOO of the Nemetschek Group.
Description
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PROS Holdings, Inc. Reports Third Quarter 2019 Financial
Results
• Total revenue of $64.2 million, up 31% year-over-year.
• Subscription revenue of $37.5 million, up 57% year-over-year.
• Subscription gross margins of 71% and non-GAAP subscription margin of 73%, up nearly 650 basis points
year-over-year.
• PROS anticipate the following based on an estimated 42.1 million basic weighted average shares outstanding for the
fourth quarter of 2019 and a 22% non-GAAP estimated tax rate for the fourth quarter and full year 2019
• PROS anticipate the following based on an estimated 42.1 million basic weighted average shares outstanding for the
fourth quarter of 2019 and a 22% non-GAAP estimated tax rate for the fourth quarter and full year 2019
Recent Business Highlights
• Launched a completely redesigned user interface for PROS Control that empowers B2B customers to deploy even
more sophisticated and dynamic pricing strategies in an intuitive, self-serve manner.
• Strengthened PROS travel technology leadership position with the acquisition of Travelaer SAS and the launch of
PROS Retail for Travel, an end-to-end e-Commerce solution that empowers carriers to deliver a best-in-class buying
experience and personalized offers to travelers with IATA New Distribution Capability (NDC) Level 4 capabilities.
• Established a global alliance with Ernst & Young (EY) to help customers accelerate their digital commerce
transformations and value recognition by combining EY’s strategy and process design acumen with PROS
AI-powered solutions; under the alliance, EY is building a global PROS practice to augment and lead the delivery of
PROS Pricing and Configure-Price-Quote solutions.
• Received several prestigious honors in recognition of our AI-powered digital selling innovations, including being
named to the 2019 Constellation ShortList™ for Price Optimization Solutions and Configure, Price, Quote (CPQ)
Software and to the 2019/2020 Microsoft Business Applications Inner Circle in addition to winning the Golden Bridge
Gold Business-to-Business Products Award and the Bronze Stevie® Business-to-Business Best New Product Award.
• Announced that the PROS Outperform 2020 Conference, the premier event for pricing leaders, digital executives and
industry strategists from across the globe, will take place October 6 - 8, 2020 in Orlando.
• Appointed John Allessio as Chief Customer Officer to lead PROS global delivery, customer success, and customer
and partner enablement efforts as PROS further commits to deepening customer engagement and delivering
exceptional customer value at scale.
“As buyers’ expectations change in the digital economy, Global 2000 companies across industries are turning to
us to power their digital sales transformations,” stated CEO. “Our innovations are resonating in the market,
which is leading us to increase our sales pipeline, grow our revenue, and deliver more customer value than ever
before. We have the right team, strategy and solutions in place to continue to build upon our market momentum
and deliver a strong finish to 2019.”
Description
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SurveyMonkey Announces Third Quarter 2019 Financial
Results
• Revenue was $79.3 million for 22% year-over-year growth.
• Enterprise sales revenue was approximately 23% of total revenue, up from
approximately 12% in Q3 2018 and 20% in Q2 2019.
• Paying users totaled 713,217 compared to 621,071 in Q3 2018, for 15%
year-over-year growth, and up 20,762 paying users from Q2 2019, for 3%
quarter-over-quarter growth. Approximately 82% of paying users were on
annual plans, up from 76% in Q3 2018 and 80% in Q2 2019.
• Average revenue per user was $448 compared to $418 in Q3 2018, for 7%
year-over-year growth, and up from $442 in Q2 2019, for 1%
quarter-over-quarter growth.
• GAAP operating margin was (19%) and non-GAAP operating margin was 3%.
• GAAP net loss was ($16.3) million and Adjusted EBITDA was $11.5 million.
• GAAP basic and diluted net loss per share was ($0.12). Non-GAAP basic and
diluted net loss per share was less than one cent.
• Net cash provided by operating activities was $23.5 million, free cash flow
was $19.8 million, and unlevered free cash flow was $23.2 million, for 30%,
25%, and 29% margin, respectively.
• Cash and cash equivalents were $116.2 million and total debt was $216.0
million for net debt of $99.8 million.
“SurveyMonkey’s strong Q3 results underscore that feedback is a necessity
for any business that values its stakeholders,” said Chief executive officer at
SurveyMonkey. “This quarter, we added more than 500 new customers to
our growing enterprise roster, including Zoom, IBM and Thule Sweden, and
we scaled enterprise sales to 23% of total revenue. We maintained solid
execution on both driving adoption of our collaborative self-serve Teams
plans and expanding our international footprint, as promised at our IPO one
year ago. We also strengthened our customer experience capabilities with the
acquisition of GetFeedback, an experience management solution designed
for the Salesforce ecosystem. We are excited about this momentum as we
enter the fourth quarter.”
Description
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Temenos Accelerates SaaS-Based Temenos Infinity, Integrating Kony’s Award-Winning
Digital Banking Product, Just 30 Days After the Kony Acquisition
Temenos, the banking software company, showcases Temenos Infinity, the
leading omnichannel digital banking product covering customer engagement
from acquisition, to account servicing, through to long-term retention. Just a
month after its acquisition of Kony, the No.1 US digital SaaS company,
Temenos has integrated Kony’s dynamic digital banking user experience into
Temenos Infinity, helping banks deliver compelling user engagement
throughout the customer lifecycle. Temenos Infinity with its deep analytics is
the leader in driving customer acquisition and digital banking engagement
and enables banks to increase digital revenues 5x and cut customer
onboarding time by 75%. Built on a microservices architecture, Temenos
Infinity is the most open and agile SaaS product allowing banks to
continuously extend and expand their solution for all or portions of the
customer lifecycle. Temenos Infinity is connected to all major international
and US core banking systems as well as Temenos T24 Transact. With over
600 banking clients including blue-chip names such as HSBC, Itau Unibanco
and Regions, Temenos Infinity enables banks to offer an unrivalled customer
experience across their customer’s entire banking lifecycle. Temenos Infinity
has been recognized as being a leader by top analyst houses such as
Forrester, Gartner, Ovum and IDC.
Product Director, Digital, Temenos, said: “The breadth of Temenos
Infinity is unique as it now covers the entire retail customer’s banking
lifecycle, helping banks offer unmatched digital experiences to their
customers. Temenos Infinity can help banks increase customer acquisition
and deposits to drive lending and revenue opportunities throughout the
bank. In a month since the Kony acquisition, the development talent from
both companies have added a significant amount of exciting functionality
and ease of generating customer journeys and experiences that will
provide banks in both North America and internationally with an
unrivalled customer experience and omnichannel banking product. Best
in class digital banking, just got better!”
Description
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Access goes global through the acquisition of Attaché
The Access Group, the UK-based leading provider of software to growing
mid-market businesses, announced the acquisition of Attaché, an
Australian-based Financial Management and Payroll software supplier
with over 30 years’ experience providing software to Australasian
mid-market businesses. This is the first wholly overseas software business
acquired by the Access Group and establishes its intent to take its Access
Workspace solutions beyond its home market in the UK and onto the
global stage. Access is one of the fastest growing UK-based tech business
and has recently announced impressive results for the year ended 30th
June 2019. Posting more than 40% growth in both revenues and EBITDA
for this period, the company’s record of uninterrupted profitable growth
now stands at eleven straight years. Having already established a small
foothold in the Asia-Pacific region through recent acquisitions, this was a
logical next step for the business. Over its 30 year history, Attaché has
grown to become one of the mainstay Finance and Payroll software
technology providers in the market. Attaché serves more than 2,800
customers based in Australia, New Zealand and the Pacific Islands helping
each of these businesses to meet the operational and regulatory
requirements for their businesses.
CEO, The Access Group, commented, “Access is excited to welcome
Attaché into the Access Group. The addition of Attaché establishes a
significant foundation for us to launch into the Australasian
marketplace and commences the process of extending Access’s success
in the mid-market business software sector beyond our home base in
the UK. With around 100,000 businesses falling into the local
mid-market sector, providing a third of all revenue and jobs, the
potential for Access Workspace is huge. We look forward to deepening
our relationship with Attaché’s customers and further supporting them
with the broad array of solutions available through Access Workspace
in the coming months and years.”
Description
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Access expands HR and Payroll presence into the SME sector with
acquisition of People HR and The Payroll Service Company
The Access Group, one of the UK’s leading software providers for mid-sized
organisations, announced the acquisitions of People HR, a Doncaster based
HR solutions provider and The Payroll Service Company, a Cambridgeshire
based Payroll solutions provider. Through these strategic acquisitions Access
has extended its capability to serve an even wider range of organisations
looking to power their success through their most important asset - their
people. With the HR market changing rapidly and every organisation
grappling with how they improve attraction, management and employee
engagement, more organisations are turning to the Access People Solutions
suite to help them become a more social enterprise. People HR has fast
become a leader in the HR systems market in the UK, with more than 5,000
companies utilising their solution to transform their organisations into social
enterprises. The business was co-founded by Manjit and Sat Sindhar, who
both have a deep heritage in the HR software market. The Payroll Service
Company (PSC) has grown to become one of the mainstay Payroll solution
providers in the UK market, built on their 45 year heritage in serving this
sector. PSC currently delivers payroll services for more than 1,300
companies enabling them to meet the operational and regulatory
requirements of managing their payroll.
CEO, The Access Group, commented: “Access is excited to welcome
People HR and PSC into the Access Group. The addition of these two
strategic acquisitions further enhances our presence in the HR and Payroll
solutions market particularly in the small to medium market. With the
UK experiencing a tightening of resource availability, we believe that
organisations will now more than ever require the capability to easily
attract, retain, engage and re-train employees, as opportunities for growth
and expansion present themselves. With the addition of the People HR
and PSC products into the Access People Solutions suite, delivered on
Access Workspace, we are extremely well positioned to take advantage of
a market that is forecast to grow at a CAGR of 14% globally through to
2023. Together, we will have the strongest suite of HR and Payroll
solutions in the market, for companies of all sizes.”
Description
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Veeva Completes Acquisition of Crossix
Veeva Systems announced it has completed its acquisition of Crossix
Solutions. Trusted by more than 200 pharmaceutical brands, Crossix
provides privacy-safe U.S. patient data and a best-in-class analytics
platform to help maximize media and marketing effectiveness. The
Crossix analytics platform provides technology that connects health and
non-health data for more than 300 million U.S. patients to drive greater
marketing effectiveness. Data includes Rx, OTC, clinical, claims,
consumer, hospital, media data, and more – all of which are protected by
best-in-class privacy safeguards. Crossix partners with top health brands
to maximize media and marketing effectiveness through robust data
analytics. Fueled by our privacy-by-design, patented Crossix SafeMine™
technology, Crossix connects the industry’s most comprehensive set of
health and non-health data, covering more than 300 million lives in the
United States. Crossix DIFA™, our best-in-class, cloud-based platform,
allows real-time measurement and optimization of complex, cross-channel
media campaigns aimed at patients and healthcare professionals.
“We’re excited to welcome the talented Crossix team to the Veeva
family,” said Veeva founder and CEO. “Crossix adds deep expertise in
patient data and data science to Veeva. Together, we can help the
industry optimize commercial execution and patient engagement to
drive better health outcomes.”
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Veeva Acquires Physicians World
Veeva Systems announced it has acquired Physicians World, a
leading provider of speakers bureau services. Veeva and
Physicians World are joining forces to meet the industry’s need
for a complete solution to plan and execute live and virtual
events for healthcare professionals. Together, the companies are
combining industry-leading cloud software and services to
streamline events management and compliance. Physicians
World is a trusted provider of full-service speakers bureau
logistics in the U.S. for life sciences companies of all sizes.
Veeva CRM Events Management provides more than 70
customers modern cloud software to manage in-person and
digital events. Bringing together industry-leading software and
services gives customers a single end-to-end offering for
planning and compliance that is easy to use and flexible.
“Physicians World has been a strategic partner to Veeva for
many years and has a track record of delivering exceptional
services and customer success,” said Founder and CEO of
Veeva. “We’re excited to welcome the Physicians World team
to Veeva. By bringing together best-in-class software and
services, we’re making it easier for life sciences to leverage
events as part of a more holistic engagement strategy and
build stronger customer relationships.”
Description
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Visma acquires Onestop Reporting: The future is all about data
and anaylsis
Visma has acquired OneStop Reporting AS, supplier of cloud-based
solutions for reporting, budgeting and analysis in Norway and
Sweden. Their solutions support integration with several
market-leading financial systems. OneStop Reporting's cloud-based
solutions have become the industry's preferred system, and the
company's vision of being a driving force in digitising reporting,
budgeting and analysis is a good fit with Visma's strategy. In the
future, the goal is to offer customers good prediction tools utilising
artificial intelligence and machine learning. The reporting solution
From OneStop reporting allows customers to tailor reports and
immediately access relevant data. By using support features, data can
be explored in-depth, and reports are easily shared. Their web-based
budgeting solution makes it possible to design the budget model
according to customers needs and record real-time budget data
online. Visma is well established within Business Intelligence and
analysis in the Nordic region. Through Visma bWise, the IT company
delivers Business Intelligence and analytics solutions to over 400
large companies in Norway and Sweden.
"Managing your business by looking in the rearview mirror is no
longer sustainable. The future is all about analysis. With this
acquisition, we allow companies to manage their business based
on data and analysis rather than their gut feeling," said CEO of
Visma Software.
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Workday Announces Intent to Acquire Scout RFP
Workday, Inc., a leader in enterprise cloud applications for finance
and human resources, and Scout RFP, a leading cloud-based
platform for strategic sourcing and supplier engagement, have
signed a definitive agreement under which Workday will acquire
Scout RFP in an all cash transaction. Leading procurement
organizations partner with lines of business to maximize
opportunities to support growth as well as drive critical cost
savings to impact the bottom line. With Scout RFP, Workday will
provide organizations a comprehensive source-to-pay solution with
a best-in-class strategic sourcing offering to transform the
procurement organization and deliver better business outcomes,
including reduction in spend, greater policy compliance, and
maximized engagement across key stakeholders. Scout RFP
provides an intuitive and modern cloud-based platform for
strategic sourcing and supplier engagement that makes sourcing
simpler, smarter, and more streamlined. Hundreds of customers use
Scout RFP to source faster, drive efficiency, and maximize the
value of supplier relationships.
“Scout RFP is an industry leader that is loved by procurement
teams who are undergoing a significant shift to better optimize
spend,” said Co-founder and CEO, Workday. “Together, we will
deliver a modern source-to-pay solution that accelerates our
momentum in the spend management market and expands how
customers can plan, execute, analyze, and extend in one
system.”
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Solutions Updates

Solution Updates
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Amdocs Launches Game-Changing Approach To Monetization And Customer
Service Relationships
15
Solution Description
Amdocs a leading provider of software and services to communications and media companies, launched RevenueONE, which
enables communications service providers (CSPs) to capture every revenue opportunity in the digital economy. In a 5G
ecosystem, CSPs will be able to quickly launch their own, and partner-based offerings, price plans and bundles, with a variety
of new one-time, subscription-based and alternative (loyalty, social currency, ad-supported, etc.) payment models. This shift to
future-ready monetization will change CSPs’ customer service relationships and foster innovative new service offers from
smart spaces, IoT and media to network slicing and edge monetization. Taking a new approach to billing, Amdocs
RevenueONE also shortens CSPs’ time to cash by decomposing mission-critical charging, billing, payments, incentives and
product-catalog processes into DevOps-ready, cloud-native microservices, turning batch billing processes into real-time
functions. Amdocs RevenueONE takes charging to the edge by leveraging distributed, 5G-ready architecture that can be
deployed on private datacenter infrastructure with AWS Outposts or using Amazon Web Services (AWS) public regions.
RevenueONE includes Amdocs’ industry-first 5G-ready charging, that supports any new service in the 5G digital economy. It
also includes an open and agile catalog which ensures that business users can create new products, offers and bundles in
minutes, using an intuitive graphical interface and pre-defined pricing templates.

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Amdocs Accelerates Service Provider Journeys To 5g And Open Cloud Networks With Expanded
Integration And Validation Services As Part Of The Telecom Infra Project
16
Amdocs a leading provider of software and services to communications and media companies, at the Telecom Infra Project
(TIP) Summit ’19 announced its expanded role in delivering integration and validation services within the TIP initiative.
TIP is a global community with a mission to accelerate innovation and help the industry build the networks of the future.
Amdocs is contributing to the TIP community in multiple areas, including supporting Plugfest activities that enable
Disaggregated Cell Site Gateway (DCSG) solutions to be developed by several technology vendors. Amdocs will conduct
the end-to-end network testing and functionality validation to verify readiness for deployment in commercial networks.
Amdocs is an inaugural member of the TIP Exchange, which distills TIP-qualified offerings for members to showcase their
products and enable service providers to easily evaluate technology and partnerships for flexible and innovative
connectivity solutions. Amdocs is a leading software and services provider to communications and media companies of all
sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions,
long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600
content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve
customers in over 85 countries.

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Apto Launches Apto Data: Commercial Real Estate’s #1 CRM and Deal Management Platform
Now Includes Property Data Built Right In
17
Apto, the industry-standard CRM and deal management software for commercial real estate brokers, has launched Apto
Data, which includes 30 commonly used data points for every commercial and multifamily property in the U.S. Apto Data
comes built right into Apto, making Apto the only leading commercial real estate customer relationship management
software with commercial property data built in. One innovation follows another at Apto as the company continues to build
out its platform for commercial real estate brokers. In the past year the company launched Apto Property Sites property
marketing functionality and improved email marketing integration to help commercial real estate brokers market properties
faster and more efficiently. Now, brokers can create custom property listing sites with lead capture forms and inquiries
tracked in Apto, and send marketing emails straight from the Apto CRM with leads and responses tracked in Apto. Apto, the
commercial real estate software company, is the #1 CRM and deal management platform for commercial real estate brokers,
with more paid users than any other service. Apto was built by and for brokers to help them manage contacts, properties,
listings and deals from anywhere on any device. Apto customers include thousands of independent brokers around the
world, as well as multinational brokerages CBRE, JLL, NKF, Cushman & Wakefield and others. Headquartered in Denver,
Apto is one of the fastest-growing private companies in the U.S., as ranked by Inc. magazine four years in a row.

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Comarch Launches AIM, a cross-sector artificial intelligence platform
18
Comarch is excited to introduce a first of its kind cross-sector artificial intelligence platform, Comarch Artificial Intelligence
Management (AIM). Powered by the latest innovations in AI and machine learning (ML), Comarch AIM is the cross-industry,
enterprise-ready, cloud-based solution that will change the way you do business – making your enterprise more efficient, cost-effective,
and data-driven than ever before. With faster implementation and easier integration, AIM reduces the risks associated with transitioning
to AI-driven processes with easy, configurable solutions that will grow with your business requirements. Our suite of best-in-class AI
solutions were built to take your enterprise to the next level. Comarch AIM is an out-of-the-box solution that will allow you to:
• Detect system anomalies before they disrupt your work
• Streamline ongoing regulatory compliance management
• Unlock key benefits from your data to better understand your customers’ behavior
• Automate tasks – from addressing customer requests to guiding employees through internal processes
• Empower your employees to focus on the high-value work critical to your enterprise
Gain a competitive advantage with a cutting-edge solution specialized for your industry. With over 26 years of industry experience,
Comarch has worked with clients of all types and sizes – from banks to airlines to retailers. Of Comarch’s 6,000+ employees, over 85%
are engineers dedicated to providing technology that helps clients better meet their business needs. Comarch invests 12% of its
revenues to research and development every year, because technology is at the heart of our operations, and each of the solutions we
provide is fueled by our proprietary technology.

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American Express Expands Virtual Card Footprint With Coupa Pay Integration
19
American Express and Coupa announced the availability of the American Express virtual Card as a payment option within Coupa’s
leading business spend management (BSM) platform. The new payment integration with Coupa Pay, a set of payment and financial
solutions within the Coupa BSM platform, is expected to first be available to American Express Corporate customers in the United
Kingdom and Australia in late 2019 and the United States in mid-2020. The partnership will give businesses the ability to better
manage supplier payments. Using the American Express virtual Card solution in Coupa Pay is easy. Businesses will be able to use
American Express virtual Cards to pay suppliers for spend that goes through the Coupa platform. Once the business' eligible
American Express account is tied to Coupa Pay, virtual Cards can automatically be sent to authorized suppliers.
Additional benefits from this integration include:
• Businesses who prefer American Express will benefit from increased security through American Express virtual Card payments,
reduced fraud, visibility into the full payment process, automated invoice matching and reconciliation, and tracking to help manage
cash flow. American Express customers will also receive servicing and supplier onboarding support from both Coupa and American
Express.
• When paid with American Express virtual Cards, suppliers will get paid quickly and benefit from great visibility into their
payment details.

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DocuSign extends Agreement Cloud for Salesforce
20
DocuSign announced two new solutions that continue to build on its market-leading eSignature offering—this time in the
generation and negotiation of agreements, and the management of the entire contract lifecycle. DocuSign Negotiate for
Salesforce, available today on Salesforce AppExchange, helps companies accelerate the process of generating and negotiating
agreements. And DocuSign CLM, available today on AppExchange, represents the next generation of the company's contract
lifecycle management offering—a solution born from the acquisition of Chicago-based SpringCM in September last year.
These new products extend the overall capability of the DocuSign Agreement Cloud—the portfolio of more than a dozen
products and over 350 partner integrations that helps organizations digitally transform how they prepare, sign, act on, and
manage the agreements that are vital to their business. The new products also join the existing DocuSign Agreement Cloud for
Salesforce offerings—including DocuSign eSignature for Salesforce, the highly rated e-signature app on AppExchange that is
used by thousands of Salesforce sales reps every day. With DocuSign Negotiate for Salesforce, sales teams can streamline the
process of generating agreements by automatically inserting Salesforce customer, product, and pricing data directly into
contracts. They can use business rules to govern the inclusion or omission of other content. And during negotiation, they can
drive, track and manage all the versions and changes that the agreement goes through before it is ready to be signed.

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Druva Extends Platform with Most Comprehensive Protection and Automation
for Cloud Workloads
21
Druva, Inc., a leader in Cloud Data Protection and Management, announced powerful new capabilities providing
industry-leading coverage for cloud workloads, strategic integrations and automated functionality, to accelerate any
enterprises’ journey to the cloud. The updates include support for Slack and Microsoft Teams, new advanced backup,
recovery and global policy capabilities for AWS workloads, as well as integrations with ServiceNow, Splunk and Okta. The
latest enhancements ensure greater control and protection of data residing across these new cloud workloads, while also
making it accessible for critical business insights and analytics. Organizations are more data-driven than ever, and data is
driving core initiatives such as innovation and customer experience. The cloud has become the de-facto environment for
these programs, however, the movement of these critical processes to the cloud require the highest level of data protection
with thorough and effective security, compliance and workload visibility. Automation then becomes a key factor to
delivering value at scale without constant oversight and human effort. With today’s new capabilities, Druva is now
delivering the industry’s most comprehensive workload coverage and integration capabilities, empowering customers to
yield more from their data through key integrations with automation and visibility components, and delivering the best
value from their data at a fraction of the cost of other services.

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E2open Announces “Brexit-Ready in 24 Hours” Solution for Rapid Trade Compliance
and Regulatory Assessment
22
E2open, the one place in the cloud to run your supply chain, announced a solution for companies to assess compliance and
exposure with Brexit customs and trade regulations. Businesses are protected through access within 24 hours to the most up-to-date
UK harmonized tariff schedule and export control classification numbers, plus automated alerts to any impacts on their business
from the new and evolving import and export controls. This ensures regulatory compliance, avoids financial uncertainty by
calculating accurate total landed costs and identifies money-saving opportunities to take full advantage of post-Brexit UK trade
agreements.
Key capabilities of E2open’s Brexit solution include:
• Accurately assists in the classification of products by verifying commodity codes and export control numbers against the latest
UK Trade Tariff and the UK Export Control Order
• Automatically notifies users if export or import licenses are required, pinpoints available licenses and identifies imposed sanctions
and embargos
• Identifies duties, taxes, and fees and calculates total landed costs, simulating different results by changing variables
• Detects applicable preferential trade agreements and notifies users so the company can minimize duty payments
• Taps into the world’s most comprehensive trade content and includes daily updates to the latest Brexit regulations from dedicated
trade professionals

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E2open’s Fourth Quarter Technology Update Brings Improvements to its Entire Intelligent
Application Suite with Focus on Trade Compliance and Logistics
23
E2open, the one place in the cloud to run your supply chain, announced the release of its fourth quarter technology update,
delivering enhanced functionality and an improved user experience across every intelligent application suite including their
Global Trade Management and Logistics suite. E2open’s platform approach and rich heritage in multi-enterprise network
integration make it possible to quickly integrate new functionality from acquisitions and provide new abilities to break
functional silos by connecting the extended supply chain ecosystems to a whole new suite for global trade compliance and
logistics. These new capabilities converge into the platform with this update and include significant improvements to
channel rebates calculation engine, vendor shipment booking functionality, import and export trade compliance features and
a next-generation self-tuning engine for demand sensing modeling. E2open also launched a Brexit-Ready turnkey solution
which allows clients to automatically assess, analyze and mitigate Brexit impacts. The tool clarifies changing customs and
trade regulations, assesses landed cost impacts and finds money-saving opportunities to ensure compliance while reducing
risk. As a cloud-based offering, E2open rapidly brings the best in supply chain management technology to customers every
day with even more updates than we can share here. E2open customers can access a recording of the 19.4 product release
webinar on MyE2open customer portal.

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Finastra launches Hack to the Future
24
Finastra is inviting developers to step forward and build the next wave of innovative apps in its global fintech hackathon.
Hack to the Future blends virtual hacking around the globe with in-person ‘City Hack’ locations, bringing together hundreds
of students, data scientists, developers and fintechs, to collaborate, innovate and build. Between now and December 5,
2019, teams of up to five people are invited to register to build apps, integrating at least one Finastra API, across the
following areas:
• Retail Banking
• Corporate Banking
• Capital Markets
• Payments
With the chance to scoop a trip to Atlanta* to compete for the ultimate title at the FusionONE USA DevCon in February
2020, judges will be looking for the standout apps, critiqued on technology innovation, prototype execution and potential
business value. They will also have an eye on the extent to which the app makes a positive impact on communities, with a
bonus prize for the app which best embodies ‘banking for a better future’.

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Sage brings award winning Sage Intacct cloud financial management
to UK customers
25
Sage, the market leader in cloud business management solutions, is launching its financial management platform Sage Intacct to
customers in the UK. The native cloud platform gives CFOs and their teams the insights and automation they need to deliver a
value-add, strategic service, keeping up with the ever-changing demands of the digital business environment. Earlier this year, Sage
Intacct scored the highest product score (4.63 out of five) for Core Financials for the Lower Midsize Enterprises use case in the
2019 Gartner report Critical Capabilities for Cloud Core Financial Management Suites for Midsize, Large, and Global Enterprises.
This is the third straight year Sage Intacct has scored highest for that use case.
Sage Intacct provides finance professionals with:
• A platform designed for and by finance professionals: Sage Intacct is a powerful cloud financial management platform, designed
for finance professionals, providing deep multi-dimensional accounting, automation for efficient financial operations and
sophisticated visibility for real-time decision making
• Best of breed integration: Sage Intacct’s technology uses open APIs, making it easy to connect with third party cloud applications,
including Salesforce, providing a highly extensible and scalable platform
• Lower cost of ownership: Sage Intacct is a highly modular solution where customers pay for what they need, get more efficient
and cost-effective implementations, world class security backups and disaster recovery delivering a lower total cost of ownership

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QuickBooks Offers Live Bookkeeping On-Demand
26
Intuit Inc. introduced QuickBooks Live Bookkeeping, a new offering that turns QuickBooks into a trusted collaboration platform, connecting self-employed
people and small business owners with on-demand live experts through the QuickBooks product. Offered via a monthly subscription, QuickBooks Live connects
small businesses to an experienced bookkeeper to help ensure their records are accurate and up-to-date, giving them the confidence that their books are done
right and the freedom to focus on the important work of delighting their customers. QuickBooks Live solves the two biggest challenges small business owners
without accountants face: the lack of confidence that they’re managing their books correctly and finding an expert to help them manage their books on an
ongoing basis. Today, 40 percent of small businesses using QuickBooks are not connected to an accountant. Yet, small businesses connected to an accountant say
they are twice as likely to succeed. For bookkeepers, many struggle to find new clients and retain them, with most only adding an average of four new clients
per year. Combining the technology and simplicity of QuickBooks with a virtual, on-demand network of screened bookkeeping professionals, QuickBooks Live
delivers both confidence and expertise to small businesses when they need it most, giving them the freedom to focus on other aspects of their businesses. Small
business owners who don’t know exactly what kind of accounting help they need can get basic bookkeeping services from experts inside the product, including
categorizing expenses, reconciling accounts and transactions. Through QuickBooks Live, small businesses are provided with a dedicated, virtual bookkeeping
team to oversee their needs, including a primary bookkeeper, who serves as the main point of contact. This lead expert will understand an individual’s unique
needs, walk the business owner through a custom setup of QuickBooks and close the business’s books each month, while providing an accuracy guarantee1 for
the work they perform. Additionally, business owners can get on-demand assistance from their dedicated bookkeeping team when questions come up, including
chat with screen share and one-way video options. QuickBooks Live also provides a full year-end report for small businesses using the service to assist with tax
preparation.

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QuickBooks Brings AI-Driven Innovations to Small Businesses
27
Intuit Inc. announced new product innovations designed to leverage the latest in artificial intelligence (AI),
bringing technology typically reserved for the world’s biggest companies directly to small businesses. Being part
of QuickBooks now means being part of the growth of one of the most advanced AI-driven, expert small business
financial platforms in the world, giving small businesses the advantage they need to succeed Announced at Intuit’s
sixth annual QuickBooks Connect conference, more than five thousand attendees were the first to see the
advanced capabilities of QuickBooks’AI-driven expert platform. New innovations help simplify and automate
work, while eliminating drudgery and tedious tasks by identifying patterns in the billions of transactions that flow
through the QuickBooks platform. QuickBooks takes the guesswork out of being a small business owner or
self-employed by being the single source of truth for their business. QuickBooks Online now uses AI to automate
certain repetitive back-office work, reduce friction in getting paid, and improve forecasts of cash flow. This makes
small businesses smarter, more successful and free to focus on the important work of delighting customers.

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nCino Boosts Its Bank Operating System with Artificial Intelligence to
Drive Automation and Provide Predictive Analytics
28
nCino, the worldwide leader in cloud banking, announced it has expanded its Bank Operating System with nCino IQ (nIQ). nIQ
uses artificial intelligence (AI) and machine learning to increase efficiency through automation and provides insights through
analytics to improve the overall customer experience by helping financial institutions make faster and more informed decisions
and become more predictive and proactive. As part of the nCino Bank Operating System, nIQ works across a financial
institution's front, middle and back office to empower bank and credit union employees to respond to customer needs more
quickly and remain compliant by providing increased visibility and actionable insights. With nearly two-thirds of financial
institutions citing increasing operational efficiency as their top priority over the next one to two years,1 nIQ provides effective
tools to automate and connect banking processes, eliminate costly and laborious data entry and inform data-driven decisions to
improve the customer journey. Financial institutions can utilize nIQ across all lines of business, including commercial, small
business and retail banking, as well as with customer engagement, to drive positive impact:
• nIQ Data Recognition automates data extraction, such as tax returns and financial statements;
• nIQ Insights leverages predictive analytics to measure performance and monitor risk across the organization; and
• nIQ Digital Assistant drives personalized experiences to support bankers with real-time information when they need it most.

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Oracle Introduces Cloud Native Modern Monetization
29
Digital service providers are transforming their monetization systems to prepare for the upcoming demands of 5G
and future digital services. Oracle Communications’ new cloud native deployment option for Billing and Revenue
Management (BRM) addresses these demands by combining the features and extensibility of a proven, convergent
charging system with the efficiency of cloud and DevOps agility. Oracle Communications’ cloud native BRM
deployment option provides a modern monetization solution to capitalize on the opportunities presented by today’s
mobile, fixed and cable digital services. It supports any service, industry or partner-enabled business model and
provides a foundation for 5G network slicing and edge monetization. Cloud native BRM enables internal IT teams to
incorporate DevOps practices to more quickly design, test and deploy new services. Organizations can optimize their
operations by seamlessly managing business growth with efficient scaling and simplified updates, and by taking
advantage of deployment in any public or private cloud infrastructure environment. BRM further increases IT agility
when deployed on Oracle’s next generation Cloud Infrastructure, which features autonomous capabilities, adaptive
intelligence and machine learning cyber security.

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Panaya Announces its Change Acceleration and Testing Platform
ForeSight is Now Available on the Salesforce AppExchange
30
Panaya, the leader in SaaS-based change acceleration and testing for Salesforce, Oracle and SAP, announced that its ForeSight solution for
change and impact analysis is now available on the Salesforce AppExchange. The new ForeSight solution empowers Salesforce users to
benefit from full visibility into change impact and risk analysis. As your Salesforce environment scales, so do its complexities and demands,
making it difficult to understand the impact of planned customizations and changes. ForeSight provides a 360-degree view of the impact of
change, allowing solution architects, Salesforce admins, business analysts and developers to gain visibility into any Salesforce change
delivery before going into production to deliver customizations and change projects with confidence.
With Panaya ForeSight for Salesforce, you now have a new level of insight, including:
• Future-forward impact analysis: Get a critical view into the impact that changes will have to better anticipate unforeseen disruptions to the
ecosystem, along with development and testing recommendations on how to move forward before go-live.
• Test acceleration: Understand all impacted components to pinpoint which elements need to be changed and when, reducing overall testing
time while simultaneously removing risk.
• Simplified decision making: With a focus on data-based decision making, ForeSight allows developers to reduce the time it takes to
prioritize changes – from days to just hours.
Panaya ForeSight also assists in the transition to the Salesforce Lightning Experience by significantly reducing the risk of unexpected
go-live errors. ForeSight identifies and addresses components, code and features that lack compatibility so you can safely remove or replace
features not relevant in the Lightning Experience.

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New Cloud Solution from SAP Improves Market Communication for
VSE
31
SAP SE announced that as a result of Germany’s new regulations on communication in the energy market, the Saarland utility
company VSE is implementing the SAP Market Communication for Utilities application, along with Pfalzwerke Netz AG and
VOLTARIS GmbH. Standard market communication processes, such as certificate verification, will be carried out centrally in the
cloud. VSE will use its SAP solution with metering operations for competitive metering point operators. The legal requirements
placed on the standard processes included in Marktkommunikation 2020 — which relates to the information shared among energy
suppliers, grid operators and metering point operators — entail major changes for energy companies. Starting on December 1,
2019, all the measurements in the purview of metering point operators must be taken, refined and issued to various recipients —
that is, external market participants, grid operators and suppliers. This represents a fundamental change in the process for metering
point operators, including for the VSE group and Pfalzwerke Netz AG. To manage these new regulations, the VSE group began
implementing the SAP S/4HANA Utilities solution early this year. Since it opted for a greenfield approach, VSE has been able to
replace various add-on developments with standard elements and harmonize its data structures. SAP Market Communication for
Utilities, which is connected to VSE’s on-premise solution, makes it possible to share metering data electronically in accordance
with the relevant laws. Thanks to this software-as-a-service offering, time-consuming standard processes are now a thing of the
past for the VSE group.

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SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to
Help Brands Improve Customer Experience
32
SurveyMonkey announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to
capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to
improve their customer experience programs by offering a simple chatbot interaction to collect feedback. The bot triggers direct
customer feedback into Salesforce for enterprise customers, ensuring that insights or issues are surfaced in a timely manner.
Conversational feedback, also known as chatbots, is becoming increasingly important for CX programs, and brands are taking
notice of how their customers expect to be heard. This latest offering will allow customers, who are already using Einstein
Bots, to experience a simpler and automated process that triggers a bot customer service interaction – or survey data – back in
Salesforce. Key benefits include:
• Convenient experience for joint SurveyMonkey Enterprise and Salesforce customers who can launch the feature within
minutes
• Trigger data back into Salesforce automatically when linked bot completes customer interaction
• Integrate different data sets, including bot data with service ratings, giving customers a holistic view of CX, and turn
feedback into action

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Next Generation of Syncron Service Cloud Optimizes Manufacturers’
Current Service Operations while Preparing for Servitization
33
SyncronTM, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer
experiences, announced significant enhancements to the Syncron Service Cloud that will further empower manufacturers to optimize their current break-fix after-sales service operations as
they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service. According to IDC, 40 percent of manufacturers have some sort of IoT
project underway[i]. However, most original equipment manufacturers’ (OEMs) deployed products are disconnected, or not IoT enabled. These are products that were sold several years
ago, are still and will be in service for the years – or even decades – remaining in their lifecycles. The repair and maintenance of these products will be delivered via OEMs’ traditional
after-sales service operations, which must be continuously optimized to not only deliver increased value to customers, but also prepare for the inevitable shift from almost exclusively
selling new products to instead selling products-as-a-service. Optimizing traditional service operations in parallel with deploying new business models will complicate OEMs journey to the
future. Syncron InventoryTM is now processing and planning hundreds of millions of SKUs – a 60 percent year-over-year increase. With more than 2.5 million recommended order lines
processed each day, Syncron has further enhanced its service parts inventory management solution with the following key features that increase its value creation capabilities and make it
the fastest, most scalable solution available:
• Industry-leading Forecasting Speeds and Accuracy. The processing time for service parts inventory forecast calculations and planning parameters has been cut in half. This enables
manufacturers to make critical inventory decisions faster based on machine learning-driven forecasting methods.
• Multi-echelon Inventory Optimization takes supply chain dependencies into consideration and places parts inventory where it will increase the end-customer’s service the most at the
lowest possible cost to the network. Syncron has added more advanced capabilities, including support for upstream demand from end customers and the ability to run advanced scenario
simulations to compare outcomes and make approvals before putting new multi-echelon supply plans into action.
• Planned Event Management supports planned events in the future – like a machine overhaul or planned service, for example – and allows the first line of the supply network (e.g. field
technicians or dealerships) to secure the availability of required parts without having to keep unnecessary safety stocks. This also provides upstream locations with early and more accurate
demand signals to make planning more predictable, accurate and efficient.
• The Dealer Portal is a new way for dealer service managers – Syncron’s largest userbase – to interact with Syncron Inventory. The new dealer portal increases automation capabilities and
guides users to make the best decisions that will drive business value. This ultimately results in better business performance for dealerships with less manual effort.

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Syncron Uptime Accelerates Manufacturers’ Transition from After-Sales
Service to Products-as-a-Service (PaaS)
34
SyncronTM announced the launch of Syncron UptimeTM, a new solution offering that uses Machine Learning and Artificial Intelligence to efficiently analyze real-time sensor data, predict
failures, prescribe optimized maintenance actions and ultimately maximize product uptime. Servitization, which is the transformation from selling products to selling products-as-a-service,
has ushered in a new generation of customers that prefers access over ownership. This increasingly popular consumption preference is driving original equipment manufacturers (OEMs) to
shift from product-centric to service-centric business models. When implementing an after-sales service strategy that is centered on maximized product uptime, OEMs commonly encounter
the following challenges:
• Failure patterns: A small minority of the overall mechanical failures that contribute to unplanned downtime follow a pattern that is correlated to time and/or usage, while the overwhelming
majority are random occurrences. As a result, today’s approach to preventive maintenance adds to increased total cost of ownership without effectively improving availability and uptime.
The only way to improve product uptime without increasing risk, plus improving cost effectiveness, is to look for subtle symptoms and pre-cursors leading up to the point of failure.
• Data: To overcome random, symptom-based failures, OEMs have been investing heavily in sensors and IoT, collecting massive amounts of data. However, it is impossible to manually
manage or analyze this data in any beneficial way. The only solution is to leverage modern Machine Learning and Artificial Intelligence technologies – mathematical algorithms that can
find the subtle patterns to provide the earliest possible indications of anomalies and failure patterns.
• Complexity and knowledge management: Today’s manufacturers are focused on designing products that are easier and safer to operate. However, this has led to increased complexity
when it comes to servicing and maintaining newer equipment. Simultaneously, the baby boomer generation is retiring and taking critical, expert knowledge with them, leaving OEMs
struggling to find trained service technicians and engineers who can effectively troubleshoot and diagnose problems based on early symptoms, which can lead to a reduction in first-time fix
rates.
• Organizational siloes: Manufacturers’ organizational structures are designed for today’s product-centric approach, treating sales of products, spare parts and service as separate functions.
This has led to disparate IT systems, KPIs and more. Servitization, however, requires a new way of thinking where accountability does not end after a product sale, instead continuing
throughout a product’s entire lifecycle. OEMs will be contract-bound for pre-defined performance measures that carry incentives and penalties based on customer outcomes.

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Temenos Benchmarks its Cloud-Native Digital Banking Software on AWS and Proves its Ability to Handle
Over Half the World’s Banking Transaction Volumes on a Single Instance of the Software
35
Temenos, the banking software company, announced its high water benchmark performance results for cloud-native, cloud-agnostic Temenos T24 Transact, the
next generation core banking product and Temenos Infinity, the breakthrough digital front office product in a benchmark exercise with Amazon Web Services
(AWS). In the benchmark test of its microservices architecture, Temenos processed 50K transactions per second (TPS), and demonstrated its ability to elastically
scale up and down based on business demand, ensuring banks only pay for the resources they use and benefit from up to 10x lower infrastructure costs. The
benchmark validates that Temenos T24 Transact running on AWS Cloud, using NuoDB database technology, the in-memory distributed SQL database, enables
banks to benefit from unlimited processing capacity and lower total cost of ownership (TCO) enabled by AWS. The benchmark demonstrates 100x faster
response times to client requests with its microservices architecture. Temenos continually invests in R&D to leverage new technologies that deliver lower TCO
and tangible business benefits to banks. The company has a strategic partnership and a minority stake in NuoDB.
Key benchmark highlights:
Highly scalable performance: Temenos’ digital banking platform exceeded 50K TPS, enabling banks to build scalable, highly secure applications that take
advantage of the agility and cost benefits of the cloud.
Lower TCO: Auto-scaling allows banks to only pay for the active workload rather than always paying for the maximum potential workload through dynamic
deployment of containers.
Modern architecture: Achieved with Temenos’ cloud-native Temenos T24 Transact, Temenos Infinity, Data Event Streaming and microservices architecture.
Cloud-native: Temenos architecture leverages cloud-native technologies such as AWS Lambda functions, Amazon DynamoDB and Amazon Kinesis data
streams.

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Vlocity Delivers Next Generation of Industry Cloud Applications Using Salesforce
Lightning Web Components
36
Vlocity, Inc., a leading provider of industry-specific cloud software, announced new releases of Vlocity software for six
industries – built using Lightning Web Components, a modern JavaScript programming model for building applications
on the Salesforce Platform. Using Lightning Web Components allows Vlocity to fully leverage low-code tools to deliver
modern, fast industry cloud software that enables digital transformation in customer-centric industries. Vlocity’s new
applications for Communications, Media & Entertainment, Energy & Utilities, Insurance, Health and Government are
available on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Web Components are a set of
features that provide a standard component model for the Web, allowing for encapsulation and interoperability of
individual HTML elements. Lightning Web Components uses core Web Components standards and provides only what's
necessary to perform well in browsers supported by Salesforce. Because it's built on code that runs natively in browsers,
Lightning Web Components is lightweight and delivers exceptional performance.

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Anaplan Ranked Among Fastest Growing Companies on Deloitte’s 2019
Technology Fast 500™
37
Interpublic Group announced that the company has been named to the FTSE4Good Index. Created by FTSE Russell,
a wholly-owned subsidiary of London Stock Exchange Group, the FTSE4Good Index helps promote a greater focus on
sustainability among businesses and investors. The Index identifies companies that demonstrate strong environmental,
social and governance (ESG) practices measured against international standards.IPG has been independently assessed
according to the FTSE4Good criteria and has satisfied the requirements to become a constituent of the FTSE4Good
Index Series. The FTSE4Good indices are used by a wide variety of market participants to create and assess
responsible investment funds and other products.IPG was recently named to the S&P 500 ESG and S&P Global 1200
ESG, two new indices that recognize sustainability leadership. IPG considers ESG factors in its business decisions and
has made operating sustainably a priority. Beginning in 2014, the company began tracking its energy use and GHG
emissions and reporting on its sustainability programs in accordance with the Global Reporting Initiative.
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Apttus Recognized as a Leader in 2019 Gartner Magic Quadrant For Configure, Price and Quote Application Suites and
Scores Highest in All 6 Use Cases in 2019 Critical Capabilities For Configure Price, and Quote Application Suites
38
Apttus, the global Middle Office leader, announced that it has again been named by independent research and advisory firm
Gartner as a Leader in the 2019 Magic Quadrant for Configure, Price and Quote Application Suites, and received the highest scores
for all six use cases in the 2019 Gartner Critical Capabilities for Configure Price Quote Application Suites report that was published
at the same time. For more than a decade, Apttus’ CPQ solution has helped enterprises automate, optimize, and accelerate the most
important processes for any for-profit business – revenue generation. Its solution helps maximize deal sizes and accelerate sales
cycles for enterprises, including for large organizations with extremely complex selling operations. By digitally transforming
revenue operations for customers, Apttus CPQ helps them take major steps toward modernizing their overall set of Quote-to-Cash
processes. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of
the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Apttus is a Silicon Valley-based global provider of Apttus Omni, the Middle Office platform that allows enterprises to automate
and optimize their most critical revenue and commercial relationship management processes. Apttus is powered by the most
advanced technologies from Salesforce, Microsoft, and IBM.
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AvidXchange Ranks Among Fastest Growing Companies in North America on
Deloitte’s 2019 Technology Fast 500™ for the 6th Consecutive Year
39
For the sixth year in a row, AvidXchange had ranked among the fastest growing companies in North America on
Deloitte’s Technology Fast 500™. In it’s 25th year, this ranking included the 500 fastest growing technology,
media, telecommunications, life sciences and energy tech companies in North America based on percentage fiscal
year revenue growth from 2015 to 2018. In order to be eligible for Technology Fast 500 recognition, companies
must own proprietary intellectual property or technology that is sold to customers in products that contribute to a
majority of the company’s operating revenues. Companies must have base-year operating revenues of at least
$US50,000, and current-year operating revenues of at least $US5 million. Additionally, companies must be in
business for a minimum of four years and be headquartered within North America. “AvidXchange’s
year-over-year growth is a testament to the value that we bring to our middle market customers,” said CEO and
Co-Founder of AvidXchange. “From our startup roots to now nearly 20 years of history, we’ve continued to invest
in product innovation and customer experience – two tenets that will always be the focus of our business, no
matter the growth to come.”
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AvidXchange Named to Forbes Cloud 100 List for Fourth Consecutive Year
40
For the fourth consecutive year, AvidXchange has been named to the Forbes 2019 Cloud 100, the definitive list
of the top 100 private companies in cloud computing. Published by Forbes magazine in collaboration with
Bessemer Venture Partners and Salesforce Ventures, the Cloud 100 recognizes top-tier private companies
around the world that are changing the way businesses work across a multitude of industries with cloud-based
technology. Companies are selected based on four factors including estimated valuation, revenue & growth
rate, people & culture, and market leadership. The Cloud 100 judging panel, comprised of public cloud CEOs,
review the data, score, select and rank companies to determine the final list. “We’ve experienced first-hand the
evolution of cloud computing over the last 20 years, from its start as an emerging technology to become the
foundation for how we deliver innovative solutions to customers,” said Co-Founder and CEO of AvidXchange.
“It’s an honor to be recognized as an industry leader among some of the best cloud-based technology
companies in the world – a designation that reminds me just how far we’ve come.”
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Blackline Positioned as A Leader In Gartner 2019 Magic Quadrant For Cloud Financial
Close Solutions
41
Leading financial controls and automation software company BlackLine, Inc. has been named by Gartner as a Leader for the
third year in a row, with Gartner positioning BlackLine in the Leaders quadrant of its recently released “Magic Quadrant for
Cloud Financial Close Solutions.” In the Oct. 21, 2019 report*, the world’s leading technology research and advisory company
placed BlackLine highest on the Ability to Execute axis for the third consecutive year. BlackLine was also recognized for
Completeness of Vision, which includes market understanding; market strategy; sales strategy; offering (product) strategy;
business model; vertical/industry strategy; innovation; and geographic strategy. As defined by Gartner, “Financial close (FC)
solutions help the office of finance manage the financial close and apply appropriate controls throughout the accounting cycle.
The FC market includes the following components: financial consolidation; financial reporting; reconciliation management;
close management; intercompany transactions; and disclosure management.” BlackLine, Inc.’s (Nasdaq: BL) cloud-based
solutions automate, centralize and streamline financial close operations, intercompany accounting processes and other key
Finance and Accounting processes for large enterprises and midsize organizations. Designed to complement virtually all
financial systems including SAP, Oracle and NetSuite, BlackLine increases operational efficiency, real-time visibility, control
and compliance to ensure end-to-end financial close management and accounting automation from within a single, unified
cloud platform.
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Blackline Makes Deloitte’s Fast 500™ List Of The Fastest-Growing Tech Companies In
North America For Tenth Year In A Row
42
BlackLine, Inc. has made Deloitte’s 2019 Technology Fast 500™ ranking of the 500 fastest-growing technology, media,
telecommunications, life sciences and energy tech companies in North America – marking the tenth year in a row the financial
controls and automation software leader has made the prestigious list. The 2019 rankings are based on percentage fiscal year
revenue growth from 2015 to 2018, during which time BlackLine grew by 172 percent. BlackLine attributes its success to a
constant focus on customer satisfaction, continuously growing its global partner ecosystem and increased market demand for its
leading cloud-based platform on a global basis from both large and midsize organizations looking to improve financial controls,
accelerate the financial close and automate key Finance & Accounting processes. BlackLine, Inc.’s (Nasdaq: BL) cloud-based
solutions transform Finance and Accounting (F&A) by automating, centralizing and streamlining financial close operations,
intercompany accounting processes and other key F&A processes for large enterprises and midsize organizations. Designed to
complement virtually all ERP and other financial systems including SAP, Oracle and NetSuite, BlackLine increases operational
efficiency, real-time visibility, control and compliance to ensure end-to-end financial close management and accounting automation
from within a single, unified cloud platform. The company is recognized by Gartner as a Leader in its 2019 Magic Quadrant for
Cloud Financial Close Solutions and as a pioneer in the cloud market for enhanced financial control and automation.
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Blackline Rated Highest In Large And Global Organizations Use Cases In Just Released
Gartner Critical Capabilities Report
43
BlackLine, Inc. has been rated highest in the Large and Global Organizations use cases in Gartner’s recently released
2019 Critical Capabilities for Cloud Financial Close Solutions* report. The report examines the capabilities of 10
vendors/products to meet the needs of organizations in distinct use cases. BlackLine was ranked highest in the Large
Enterprise and Global Enterprise use cases and scored No. 2 and No. 3 respectively for Upper Midsize and Business
Unit use cases. The Critical Capabilities report is a companion piece to Gartner’s 2019 Magic Quadrant for Cloud
Financial Close Solutions** in which BlackLine was named a Leader and also positioned highest for ‘Ability to
Execute’ for the third year in a row. Gartner estimates that “by 2023, 60 percent of upper midsize organizations (with
$500 million to $1 billion in revenue) and large organizations (over $1 billion) will employ cloud-based applications
to improve their financial close processes.” Nearly 245,000 users across nearly 2,900 companies worldwide currently
use BlackLine’s cloud solutions to increase accountant productivity, reduce risk, elevate controls and compliance
functions and modernize their Finance & Accounting operations. In 2018 alone, more than 187 million
reconciliations were auto-certified and over 3.5 billion transactions matched by BlackLine customers.
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Business Intelligence Group (BIG) Names Centage’s Planning Maestro New
Product of the Year
44
Centage Corporation (www.centage.com), leading provider of cloud financial software that transforms how businesses budget, forecast,
analyze and report, announced that its flagship product, Planning Maestro, has been named 2019 Product of the Year — Small Business
by the Business Intelligence Group (BIG). The BIG Awards for Business recognizes companies, products and people that are leaders in
their respective industries. With Centage on pace to complete its fourth straight year of double digit revenue growth fueled by strong
adoption of its cloud-based intelligent planning and analytics platform, this award recognizes the real value that Planning Maestro is
already bringing to businesses nationwide. Introduced in April 2019, Planning Maestro is a cloud-native platform for budgeting,
planning, forecasting and analytics. It delivers a level of sophisticated financial intelligence typically only enjoyed by large enterprises,
at a price point that makes it accessible for small and medium sized businesses. The platform allows finance teams to integrate data
from multiple sources, easily build and manipulate driver-based financial models, predict balance sheet and cash flow performance
with accurate and automated forecasts, as well as run what-if scenarios to test the impacts of strategic decisions. Centage Corporation’s
Planning Maestro is a cloud-native platform for intelligent planning and analytics that transforms how companies budget, forecast and
report performance. Centage delivers sophisticated financial intelligence that can be implemented quickly and at an affordable price to
small and medium-sized companies. With a direct line-of-sight into the organization’s financial health, Centage clients can react
quickly to market changes, take intelligent risks, and capitalize on new opportunities. Centage serves over 10,000 users worldwide.
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Chetu's Netherlands Team Recognized with Top App Developer Award
45
Chetu, the leading provider of world-class, custom software solutions, announced that its Amsterdam team has been recognized
as one of the leading app developers and B2B companies in the Netherlands by Clutch.co. A prominent B2B ratings and
reviews firm that allows buyers to see how vendors compare to their competitors, Clutch.co annually curates lists of
top-reviewed companies for specific verticals, regions, and countries that feature details such as cost, timeline, tools used, and
the results of the project. Ranked on a five-star scale, Chetu's Netherlands team received an impressive 4.2 stars based on
overall client satisfaction and was awarded recognition as a Top B2B Company for 2019. No stranger to Clutch.co accolades,
earlier this year Chetu also received recognition for being a Top Software Developer in India, Top Mobile App Developer in
Miami, and one of the Top Developers of .NET on a global level. Other recent recognitions for Chetu include being named to
the Top 100 Software Development Companies by The Manifest, a Clutch.co sister site, and being inducted into the Forbes
Technology Council. Founded in 2000, Chetu is a global provider of software development solutions and support services.
Chetu's specialized technology and industry experts serve startups, SMBs, and Fortune 500 companies with an unparalleled
software delivery model suited to the needs of the client. Chetu's one-stop-shop model spans the entire software technology
spectrum. Headquartered in Plantation, Florida, Chetu has fifteen locations throughout the U.S. and abroad.
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Comarch SA is the best IT company in Poland
46
Comarch was chosen as the best company in the ranking of the IT businesses providing services for the
financial sector. The award ceremony took place during the conference IT@BANK on 14th of November in
Warsaw. The event which celebrates the 14th edition of the ranking gathers more than 600 professionals in
financial sector from all around Poland. All the awards were solemnly given by Vice President of the Polish
Bank Association - Włodzimierz Kiciński, and Vice President of the Center of Banking Law and Information -
Andrzej Wolski. As each year, IT@BANK ranking also awards distinctions in five additional categories:
efficiency, development potential, the Innovation leader according to IT companies, company’s position in the
financial sector and company’s position in the cooperative banking sector. Apart from the Main Award
Comarch was honored to be the winner in “Development potential” category and took the second prize in
“Company’s position in the financial sector” one.
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Coupa is Recognized as a 2019 Gartner Peer Insights Customers’ Choice
for Procure to Pay Suites
47
The Connecticut Technology Council (CTC) and Marcum LLP announced Continuity, a provider of Risk and Compliance
Management Technology for financial institutions, has made the Marcum Tech Top 40 (TT40) list of fastest growing
technology companies in Connecticut. The Marcum Tech Top 40 recognizes technology leaders in six industry sectors, with one
winner in each category. Sectors include Advanced Manufacturing, Energy/Environmental, Life Sciences, New
Media/Internet/Telecom, IT Services, and Software. “We’re honored to be among this select group of leading-edge technology
companies,” said Mike Nicastro, CEO of Continuity. “This recognition is a testament to our expansion into new territory with
our product vision for Risk and Compliance Management Solutions.” Tech Top 40 companies are both privately and publicly
held and have at least $3 million in annual revenue and a demonstrated record of revenue growth in each of the preceding four
years. More than 400 Connecticut technology companies have been awarded since 2008. Winners will be announced November
20, along with the release of a video featuring senior executives from selected Marcum Tech Top 40 companies. They will
speak about the secrets to their success along with thoughts and advice on the role that tech companies should play in
Connecticut’s economy.An overall winner demonstrating the greatest percentage growth among all finalists will also be
declared. In addition, a special Accelerator Award will go to the company or companies achieving the fastest growth.
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Coupa is Recognized as a 2019 Gartner Peer Insights Customers’ Choice
for Procure to Pay Suites
48
Coupa Software, a leader in Business Spend Management (BSM), announced it was named a 2019 Gartner Peer Insights
Customers’ Choice for Procure-to-Pay Suites. Gartner defines Procure-to-Pay Suites as sets of integrated solutions with
processes that may be called transactional or operational procurement. Coupa has also received research recognition
from Gartner, as it was named a Leader in the Gartner 2019 Magic Quadrant for Procure-to-Pay Suites for the fourth
consecutive time. In this report, Coupa was positioned in the Leaders quadrant and placed furthest to the right for
completeness of vision and highest for ability to execute. Peer Insights is an online platform of ratings and reviews of IT
software and services that are written and read by IT professionals and technology decision-makers. The goal is to help
IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving
objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in
more than 340 markets. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual
end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor
constitute an endorsement by, Gartner or its affiliates.
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Druva Awarded Industry-Leading NPS Score of 86 for Outstanding Customer
Support
49
Druva, Inc., the leader in Cloud Data Protection and Management, announced Druva Phoenix has received an industry-leading
certified NPS score of 86 and was awarded the Customer Relationship Management Institute LLC (CRMI) NorthFace ScoreBoard
Award for Outstanding Customer Service for its best-in-class customer support. As a customer-centered service provider, this
award is further recognition of Druva’s commitment to delivering an exceptional customer experience and seamless solution for
protecting data no matter where it resides – endpoints, data center, and cloud workloads. In the increasingly crowded technology
market, customer experience has become a key differentiator for today’s most successful businesses. Druva’s wide ranging
initiatives, including delivering omni-channel support, building a highly skilled and product-specific support team, and offering
continuous technology training for both customers and support staff help customers maximize Druva’s data protection platform. In
addition to all this, Druva consistently delivers enhancements to its cloud platform through new services, features and tools, as well
as proactively resolving potential concerns before the user is even aware. NPS is a key performance rating system used to assess
overall customer satisfaction. The score is derived from the response to a single question on a 10-point scale: How likely is it that
you would recommend our offering (product, service or company) to a friend or colleague? Customers who respond with 9 or 10
are considered promoters; those who respond with a score of 7 to 8 are passives; and those who respond with a 6 or less are
considered detractors. According to Retently, the average score of a SaaS company is 26, positioning Druva as one of the
highest-rated vendors in the industry.
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Druva Recognized in Deloitte’s 2019 Technology Fast 500™ for Fourth
Consecutive Year
50
Druva, Inc., the leader in Cloud Data Protection and Management, announced it has been recognized in Deloitte’s Technology Fast
500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in
North America now in its 25th year. Marking Druva’s inclusion for the fourth consecutive year, this award highlights the increasing
adoption of Druva’s industry-leading platform and recognition by businesses that today’s world requires a new approach to better
manage and protect massive volumes of data, no matter where it is stored — endpoints, data centers, or the cloud. This summer,
Druva secured $130 million in funding, bringing its total capital raised to $328 million, and shortly thereafter acquired CloudLanes
to expand its cloud platform capabilities. The company opened a new global headquarters in Sunnyvale, California, a new regional
office in Singapore, and has added several key leaders in the last year, including Thomas Been as chief marketing officer, Holly
Cafiero as chief human resources officer, Jung-Kyu McCann as general counsel and Stephen Manley as chief technologist. Druva’s
product portfolio has also continued to expand in the last several months, including a number of industry-first solutions such as
powerful new capabilities for leading cloud workloads, like Slack and Microsoft Teams, and general availability of its built-in
disaster recovery capabilities for enterprise workloads with automated features designed to reduce total cost of ownership. The
company has introduced Druva Compass, a new program designed to help partners thrive in the cloud era, and was recently
recognized by the U.S. Patent and Trademark Office for its innovative deduplication technology.
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E2open Named a Leader in IDC MarketScape Report on Worldwide
Supply Chain Sales and Operations Planning Market
51
E2open, the one place in the cloud to run your supply chain, has been named a leader in the IDC MarketScape: Worldwide
Supply Chain Sales and Operations Planning 2019 Vendor Assessment. E2open’s position is the result of IDC MarketScape’s
quantitative and qualitative assessment of the capabilities and business strategies of 12 vendors in the market relative to one
another. After a comprehensive analysis of the vendor landscape, the IDC MarketScape assesses both current and anticipated
future performance in the marketplace, as well as the capability and business strategy of a vendor’s S&OP tools in the
marketplace. This assessment is based on a comprehensive IDC MarketScape framework and set of parameters identified to
best evaluate solutions for their ability to meet end-user requirements for S&OP. Based on the resulting findings, E2open was
named a leader. IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of
ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each
vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service
offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can
be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and
weaknesses of current and prospective vendors.
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Chicago Tribune Names Flexera a Winner of the Chicago Top Workplaces
2019 Award
52
Flexera, the company that helps organizations realize technology’s power to accelerate their business, has
been awarded a Top Workplaces 2019 honor by the Chicago Tribune for the eighth consecutive year. The
list is based solely on employee feedback gathered through a third-party survey administered by research
partner Energage, LLC, a leading provider of technology-based employee engagement tools. The
anonymous survey measures several aspects of workplace culture, including alignment, execution, and
connection. In business for more than 30 years, Flexera is the largest homegrown technology company in
the Chicago area, employing more than 1,300 globally with over 300 in its suburban Chicago office, and
serving more than 50,000 customers worldwide. Flexera—recognized as a tech unicorn, the term used to
describe privately held startups valued at over $1 billion—is committed to providing solutions that enable
companies to increase their category relevance, avoid obsolescence and strengthen their journey to digital
transformation.
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Infor Named a Leader in Gartner 2019 Magic Quadrant for Enterprise
Asset Management Software
53
Infor, a global leader in business cloud software specialized by industry, announced that the company was recognized
as a Leader in the Gartner 2019 Magic Quadrant for Enterprise Asset Management Software for Infor EAM.1 Per
Gartner, key characteristics of Leaders include: broad and deep EAM offerings, proven success in moderate- to
high-complexity environments, participation in a high percentage of new deals, a strong and consistent track record,
high customer satisfaction ratings in multiple categories, consistent performance and vigorous client growth and
retention, enduring visibility in the marketplace from both sales and marketing perspectives, a proven ecosystem of
partners, and a global scale. Infor CloudSuite EAM is robust asset management software that can help leading
organizations digitize and optimize maintenance operations. The solution supports specialized requirements for asset
and work management, materials and procurement management, budget and inspection management, and project and
safety management. Infor is a global leader in business cloud software specialized by industry. With 17,300
employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
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Inspired eLearning Honored With Four MarCom Awards
54
Inspired eLearning announced it has been named a winner of four MarCom Awards. Recognized for its world class video content, the
company took home three Platinum Awards in the Video/Film and Digital Video Creation Categories for its educational videos The
In-Personator, Evil Twin, and Tales From CPU City: Tailgating, and one Gold Award in the Video/Film Category for its eLearning video
Security Awareness for the Home. Each of Inspired eLearning’s courses are created by a team of instructional designers that combine more
than 40 years’ of eLearning experience into every piece of educational content. By leveraging their expertise in adult learning processes and
using cinematic styles to create course content, Inspired eLearning continues to create the most compelling content on the market, making
its security awareness platform the most effective in the industry. MarCom Awards is administered and judged by the Association of
Marketing and Communication Professionals (AMCP). The international organization consists of several thousand creative professionals.
The Association oversees awards and recognition programs, provides judges and sets standards for excellence. MarCom Awards is an
international creative competition which recognizes outstanding achievement by marketing and communication professionals. Entries come
from corporate marketing and communication departments, advertising agencies, public relations firms, design shops, production
companies and freelancers. The competition has grown to perhaps the largest of its kind in the world. A look at the winners shows a range in
size from individual communicators to media conglomerates and Fortune 500 companies. The competition is so well respected in the
industry that national public relations organizations, local ad clubs, and local business communicator chapters are entrants.
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Inspired eLearning Wins Four Davey Awards
55
At the 2019 Davey Awards Inspired eLearning was awarded four silver awards for the microlearning videos on cryptojacking and
tailgating. The winning categories included the video-education and best use of animation. The Davey Awards is judged and
overseen by the Academy of Interactive and Visual Arts (AIVA), a 700+ member organization of leading professionals from
various disciplines of the visual arts dedicated to embracing progress and the evolving nature of traditional and interactive media.
Current membership represents a “Who’s Who” of acclaimed media, advertising, and marketing firms including: Code and Theory,
Condé Nast, Disney, GE, Johns Hopkins Medicine, Microsoft, Tinder, MTV, Push., Publicis, Sesame Workshops, The Marketing
Store, Your Majesty, Yahoo!, and many others. Including the recently won Davey Awards, Inspired eLearning has now won over
100 awards for their educational video content. The Davey Awards exclusively honor the “Davids” of creativity, the finest small
shops, firms, agencies, and companies worldwide. David defeated the giant Goliath with a big idea and a little rock – the sort of
thing small agencies do each year. The annual International Davey Awards honors the achievements of the “Creative Davids“, who
derive their strength from big ideas rather than big budgets. The Davey Awards is the leading awards competition specifically for
smaller agencies as they compete with their peers to win the recognition they deserve.
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Continuing to Educate Fellow Texans on Cybersecurity Best Practices with
Texas DIR Certification
56
Inspired eLearning, the provider of the industry’s most award-winning and effective security awareness and compliance
training, announced that it is now certified by the Texas Department of Information Resources under House Bill 3834
(86R) for state and local government employees in Texas. House Bill 3834 (86R)requires state and local government
employees of Texas take mandatory cybersecurity training in order to better protect the government. The Texas
Department of Information Resources and the Texas Cybersecurity Council have chosen Inspired eLearning as a
certified provider for training. The course requirements include a focus on information security habits and procedures
that protect information resources and teach best practices for detecting, assessing, reporting and addressing information
security threats. Inspired eLearning offers Security Awareness and Compliance elearning training solutions that include
Security First Solutions a multilingual, off-the-shelf packaged security awareness program, CyQ Cybersecurity
Assessment tool, PhishProof™phishing simulation software, content integration, and a fully hosted web-based
eLearning course delivery and tracking system using the iLMS (Inspired eLearning Management System).
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Kinaxis Named a Leader for Third Time in the 2019 Nucleus Research
Control Tower Technology Value Matrix
57
Kinaxis® Inc., the leader in empowering people to make confident supply chain decisions, has been named a leader in the Nucleus
Research 2019 Control Tower Technology Value Matrix for the third consecutive year. As one of only four vendors in the leaders' quadrant,
Kinaxis also ranks highest on the 'Greater Usability' axis with its leading RapidResponse® platform and applications that cover integrated
business planning, demand planning, supply planning, inventory planning, production planning and machine learning. When ranking
technology solutions in its Control Tower Technology Value Matrix 2019, Nucleus Research cites machine learning and AI algorithms as
key capabilities. Specifically, Nucleus mentions the ability to review historical performance data to provide a larger contextual picture when
exceptions in the supply chain network arise as cornerstone functionality in their ranking. The research firm named Kinaxis a leader for the
value it delivers to customers with its suite of planning applications on its RapidResponse platform and its unique concurrent planning
technique. Using RapidResponse, planners have a real-time view of their organization's entire ecosystem, eliminating silos between
functional groups within a company, as well as an extended view outside the company's four walls. With customers and partners in every
region around the globe, Kinaxis provides a unique concurrent end-to-end planning solution for a wide range of vertical markets, including
aerospace and defense, automotive, consumer products, high-tech and electronics, industrial and life sciences. According to the report,
"With practical applications of technology and ease of use as central tenets of the vendor's strategy, Nucleus found that the approach
resonates with customers that have often been bogged down with legacy solutions and internal silos. As Kinaxis continues to expand its
solution to deliver greater functionality and more capabilities in supply chain execution, Nucleus expects the vendor's position in future
versions of the Value Matrix to improve."
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Oracle Named a Leader in Translytical Data Platforms by Major
Research Firm
58
Forrester Research named Oracle a leader in translytical data platforms, a database category which can handle a wide range of
transactional and analytic workloads. “The Forrester Wave™: Translytical Data Platforms, Q4 2019” report1 cites that, “unlike
other vendors, Oracle uses a dual-format database (row and columns for the same table) to deliver optimal translytical
performance,” and that “customers like Oracle’s capability to support many workloads including OLTP, IoT, microservices,
multimodel, data science, AI/ML, spatial, graph, and analytics.” The report states that Translytical is a hot, emerging market that
delivers a unified data platform to support all kinds of workloads. The sweet spot is the ability to perform all of these workloads
within a single database, leveraging innovation in in-memory, multimodel, distributed, and cloud architectures. Translytical
databases can support various use cases including real-time insights, machine learning, streaming analytics, extreme transactional
processing, and operational reporting. Forrester reports on Oracle’s Translytical platform for Oracle environments. The report cites
Oracle Database in-memory, an option that extends Oracle Database to support analytics in the same database as the one running
transactions. Existing Oracle applications do not require any changes to the application in order to leverage Oracle Database
in-memory. Unlike other vendors, Oracle uses a dual-format database (row and columnar representations for the same table) to
deliver optimal translytical performance. In addition, Oracle leverages the Oracle Exadata appliance that supports a large-scale
flash cache to perform fast in-memory and in-flash columnar operations. Customers like Oracle’s capability to support many
workloads including OLTP, IoT, microservices, multimodel, data science, AI/ML, spatial, graph, and analytics.
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Oracle Recognized as a Leader in Gartner Magic Quadrant for
Cloud Financial Close Solutions for Oracle EPM Cloud
59
Oracle has been named a Leader in Gartner’s 2019 “Magic Quadrant for Cloud Financial Close Solutions” report for the third consecutive year. Out of 10
companies evaluated, Oracle is positioned as a Leader based on its ability to execute and completeness of vision. Oracle is the only Enterprise Performance
Management (EPM) vendor to be named a Leader in both Cloud Financial Planning and Analysis Solutions and Cloud Financial Close Solutions Magic
Quadrant reports. A complimentary copy of the report is available here. According to the report, “Leaders provide mature offerings that meet market
demand and have demonstrated the vision necessary to sustain their market position as requirements evolve. The hallmark of Leaders is that they focus on,
and invest in, their offerings to the point where they lead the market and can affect its overall direction. As a result, Leaders can be vendors to watch as you
try to understand how new market offerings might evolve. Leaders typically possess a large, satisfied customer base (relative to the size of the market) and
enjoy high visibility within the market. Their size and financial strength enable them to remain viable in a challenging economy. Leaders typically respond
to a wide market audience by supporting broad market requirements; however, they may fail to meet the specific needs of vertical markets or other
more-specialized segments.” Oracle EPM Cloud is the only complete EPM solution on a common platform that addresses financial and operational
planning, consolidation and close, data management, reporting, and analysis processes. With native integration with the broader Oracle Cloud Applications
suite, which includes Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM) and Customer
Experience (CX) applications, Oracle helps customers to stay ahead of changing expectations, build adaptable organizations, and realize the potential of
the latest innovations. Oracle’s portfolio of enterprise performance management applications has garnered industry recognition. Oracle was recently named
a Leader in Gartner’s 2019 “Magic Quadrant for Cloud Financial Planning and Analysis Solutions” for Oracle EPM Cloud, making it the only vendor to be
named a Leader in both of Gartner’s 2019 Magic Quadrants related to enterprise performance management.
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Saba Named a Strategic Challenger in Fosway 9-Grid™ for Talent
Management
60
Saba Software announced it is been named as a Strategic Challenger in the Fosway 9-Grid for Talent Management. This
placement recognizes Saba’s capability to meet the needs of complex enterprise-scale global customers with solutions that
transform talent and drive growth, innovation and value for their businesses. Saba’s hyper-connected approach to talent
management delivers a connected, personalized talent experience designed to help organizations engage and inspire their
people in all the moments that matter. Attract, hire and onboard future stars - Find and attract top talent for critical roles.
Then elevate their onboarding with a tailored development and coaching plan that drives performance from day one.
• Guide people to develop their own skills – Motivate people with personalized, just-in-time development experiences.
Prescribe learning in the moment of need and give them the autonomy to explore and grow on their own.
• Inspire better performance - Create a high-performance culture through ongoing coaching, feedback and development to
enable employees to achieve their goals.
• Understand the pulse of employee engagement - Better understand what motivates employees, connect everyone, and
recognize people in all the ways that matter.
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Pharmaceutical Supply Chain Solutions from SAP Win Visionary
Innovation Leadership Award from Frost & Sullivan
61
SAP SE announced its industry-leading pharmaceutical supply chain solutions are the recipients of a 2019 Frost & Sullivan
Visionary Innovation Leadership Award. In addition, the SAP Advanced Track and Trace for Pharmaceuticals application and
SAP Information Collaboration Hub for Life Sciences won recognition in the Digital Enterprise Solutions for the Pharma
Supply Chain category. Each year, the Frost & Sullivan Visionary Innovation Leadership Award recognizes a range of regional
and global companies that encourage significant growth in their industries, identify emerging trends before they become the
marketplace standard, and create advanced technologies that transform industries in the near future. Counterfeit prescriptions
introduced into the drug value chain have been a massive problem, impacting public safety on a global scale. The blockchain
software technology hub in SAP Information Collaboration Hub for Life Sciences, together with SAP Advanced Track and
Trace for Pharmaceuticals, helps ensure compliance with global serialization requirements and supports a concerted effort to
eliminate counterfeit in the pharmaceutical supply chain. Specifically, blockchain-based SAP Information Collaboration Hub
for Life Sciences is designed to authenticate pharmaceutical packaging returned to wholesalers from hospitals and pharmacies
before products are resold. It provides customers with a scalable and secure solution to comply with the upcoming regulatory
requirements for verification. The software was developed in co-innovation with customers including AmerisourceBergen,
Boehringer Ingelheim AG & Co. KG, GlaxoSmithKline plc and Merck Sharp & Dohme.
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SAP Positioned as a Leader in 2019 Gartner “Magic Quadrant for
Metadata Management Solutions”
62
SAP SE announced that independent analyst firm Gartner Inc. has named SAP as a Leader in Gartner’s “Magic
Quadrant for Metadata Management Solutions.”* The report recognized SAP as a leading provider based on its “ability
to execute” and “completeness of vision,” after evaluating SAP’s metadata management solutions, including SAP Data
Hub, SAP Information Steward, and SAP PowerDesigner software. According to Gartner: “Demand arising from a
variety of data and analytics initiatives drives strategic requirements for metadata management solutions. This Magic
Quadrant will help data and analytics leaders find the most appropriate vendor and solution for their organizational
needs.” SAP solutions for enterprise information management support capabilities to understand, integrate, cleanse,
manage, associate and archive data to optimize business processes and analytical insights. “The practice of metadata
management — describing, inventorying and understanding data — has become exponentially more complicated with
the growing number, type and location of data sources,” said Senior vice president, SAP Products & Innovations Big
Data, SAP SE. “Yet, it is the key to building a trusted data foundation to run intelligent operational and analytical
systems and drive better outcomes. We believe that this latest recognition from Gartner shows that SAP understands
enterprise metadata management and is delivering agile data orchestration to tackle the chaos.”
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Independent Research Firm Names SAP a Leader in Translytical
Data Platforms
63
SAP SE announced that it has been named a leader in “The Forrester Wave™: Translytical Data Platforms, Q4 2019.” Forrester
Research Inc. evaluated 14 vendors and gave SAP the highest possible score in the Customer Adoption and Market Awareness
criteria. The SAP HANA platform scored 5 out of 5 in 18 of the 24 evaluation criteria Forrester applied in the research study. In the
report, Forrester stated, “SAP remains one of the most popular translytical solutions. SAP was the first vendor to offer translytics
with its SAP HANA platform. SAP continues to demonstrate its strong focus on translytics with its market growth and innovation.”
The report observed, “Customers like SAP HANA’s translytical capabilities.” It noted its speed of transaction processing, ability to
deliver business analytics in a fraction of the time compared to traditional platforms and its simplification of operational
complexity by reducing ETL processes. SAP HANA is the first major database to support Intel Optane DC Persistent Memory for
real-time data anonymization and offers the broadest multimodal and advanced analytics support. According to the report,
organizations use it to support in-memory data marts, real-time analytics, operational insights, and the SAP Business Warehouse
application, SAP S/4HANA and SAP Business Suite software as well as custom-built apps. In the view of SAP, the ranking of its
translytical data platforms validates the business technology platform strategy of SAP, which brings SAP HANA and analytics
closer together within the single reference architecture required for modern enterprises.
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SAP Named a Leader in Gartner 2019 Magic Quadrant for Configure,
Price and Quote Application Suites
64
SAP SE announced it has been named a Leader in the 2019 Gartner Magic Quadrant for Configure, Price and Quote (CPQ)
Application Suites. CPQ application suites “enable sales organizations to streamline and optimize the creation of quotes and
orders for complex, configurable products and services.” SAP has been named a Leader due to its completeness of vision
and ability to execute. This CPQ offering from SAP, along with sales force automation and sales performance management
solutions from SAP, is part of the SAP Sales Cloud portfolio. Customers such as food company ARYZTAAG and MAN
Energy Solutions SE rely on the SAP Sales Cloud solution. Ventilation services technology provider Breathing Buildings
used the SAP CPQ solution to help increase turnover. The solution provided the flexibility and accuracy needed to improve
the efficiency of its quoting process. The SAP Sales Cloud solution is part of the larger SAP Customer Experience portfolio
and the SAP C/4HANA suite, which also includes the SAP Marketing Cloud, SAP Commerce Cloud, SAP Service Cloud
and SAP Customer Data Cloud solutions. SAP was also named a Leader in Sales Force Automation and SAP
(CallidusCloud) was recognized a Leader in Sales Performance Management.
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World’s Largest Survey of BI and Analytics Users Shows Top Rankings
and Leading Positions for SAPAnalytics Cloud
65
SAP SE announced that the SAP Analytics Cloud solution received 17 top rankings in The BI Survey 19, the voice of the BI and analyst
community. The survey, conducted by industry analyst firm BARC and one of the largest of its kind, continued to show top rankings and
leading positions of SAP Analytics Cloud across four peer groups, including large international business intelligence (BI) vendors,
integrated performance management products and data discovery–focused products. Key findings for SAP Analytics Cloud from The BI
Survey 19 are:
• 97 percent of the surveyed users would recommend SAP Analytics Cloud, up from 96 percent in 2018
• 91 percent rate SAP Analytics Cloud functionality for creating dashboards as good or excellent, compared to 80 percent for the average BI
tool
• 55 percent chose SAP Analytics Cloud due to SAP’s high innovative capacity, compared to an average of only 16 percent across other BI
tools
According to the survey, SAP Analytics Cloud ranked above the products of all other vendors in the large international BI vendors peer
group for KPIs that included innovation, cloud BI, mobile BI and project length. SAP Analytics Cloud also achieved top rankings or leading
positions — particularly in the large international BI vendors peer group — for business value, customer satisfaction, innovation and
competitiveness as well as functional categories including dashboards. The survey confirms that reduced costs, increased revenues and
saved headcount are achieved by an above-average proportion of SAP Analytics Cloud users compared with other products.
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ServiceMax named a Leader in the first IDC MarketScape Report for
Field Service Management
66
ServiceMax, the leading provider of cloud-based software for service execution, announced that the company has been positioned in the Leaders category
in the first ever IDC MarketScape report for Field Service Management. The new report profiles 10 field service management vendors who help
manufacturers execute service, maintenance and repair on the equipment they manufacture. Vendors are evaluated on rigorous qualitative and quantitative
criteria. Among multiple factors, ServiceMax believes it was positioned as a Leader on the basis of a unique asset-centric approach to service execution,
which makes the company uniquely suited to deliver the capabilities that matter to manufacturers – including IoT connected field service, strong support
for complex jobs and a robust installed base system of record that does not exist in any other enterprise systems such as CRM or ERP. ServiceMax
continues to deliver innovative features and enhancements that enable workforce effectiveness in complex service environments. Later this month, the
company will release ServiceMax 19.3. Product updates include new features and enhancements that help organizations utilize their people effectively and
empower their employees to do their best work, leading to higher productivity and increased customer satisfaction, including:
• Project Scheduling, designed to help dispatchers efficiently schedule technicians to manage multi-day, multi-dependency work with ease. Schedules are
optimized for any number of tasks and resources, ensuring the right technician is selected for the right job, with the right tools to perform the work.
• ServiceMax’s industry leading mobile app, ServiceMax Go, now operates across both iOS and Android operating systems on tablets and mobile phones
to maximize productivity and alleviate administrative tasks. ServiceMax Go helps technicians quickly and directly access work orders, service history,
inventory levels and service knowledge databases while at or traveling between job sites.
• Automated text messages triggered by location change (geofence), informing customers when a technician arrives at or departs from a work site and then
providing prompts with fully customizable next actions to complete, such as a net promoter score (NPS) survey.
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CCH Tagetik Recognized as A Leader In 2019 Gartner Magic Quadrant
For Cloud Financial Close Solutions
67
Wolters Kluwer Tax & Accounting announced that its industry-leading CCH Tagetik was named as a Leader
in the 2019 Gartner, Inc. Magic Quadrant for Cloud Financial Close Solutions1 for its global performance
management software solution. The annual report places CCH Tagetik in the Leaders quadrant of the Magic
Quadrant based on a customer evaluation of 10 solution vendors in terms of their completeness of vision and
ability to execute. CCH Tagetik is helping customers boost the entire closing and reporting process from A
to Z – from account reconciliation to consolidation and disclosure and regulatory reporting, through its
Consolidation and Close solution. In a single, unified solution finance executive can accelerate
consolidation by owning and managing the entire process workflow; can keep pace with organizational
requirements handling all the complex requirements to grow and adapt with confidence; can accelerate
analysis by expanding the granularity of the insight through the latest powerful finance-owned data engine,
the CCH Tagetik Analytic Information Hub.
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CCH Tagetik Finance Transformation Platform Named Product Of The Year – Technology Software In The 2019 Business Intelligence
Group Big Awards For Business. Cch Axcess™ IQ Named As Finalist In The New Product Of The Year Category
68
The Tax & Accounting division of Wolters Kluwer announced that two of its cloud-based expert solutions were
recognized in the 2019 BIG Awards for Business. The CCH Tagetik Finance Transformation Platform, which helps
CFOs and the Office of Finance modernize operations and capitalize on digital transformation, received top honors in
the Product of the Year – Technology Software category. And, its cloud-based CCH Axcess™ iQ solution, which helps
tax & accounting professionals turn legislative and regulatory changes into client engagement opportunities, was
recognized as a finalist in the New Product of the Year category. The CCH Tagetik Finance Transformation Platform
seamlessly brings together corporate performance management (CPM) and granular data analysis and governance into a
single platform. Finance and business operations can be aligned with a centralized source with the ability to drilldown
and perform variance analysis and modeling at the lowest level for any process. The Finance Transformation Platform
enables high volumes of data to be easily turned into information and value creation by helping the Office of Finance
anticipate risks and opportunities. It empowers modern CFOs to efficiently orchestrate multiple financial processes and
deliver deep financial and business insights with comprehensive visibility, transparency, control and confidence from
start to finish.
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Yardi Recognised for Property Management Software, Tech Innovation by
MECSC+R
69
Global real estate technology provider Yardi® was honored to accept the Best Property Management Software and Best
Technology Innovation Awards at the recent Retail Congress MENA 2019 hosted by MECSC+R in Dubai. The Middle East and
North Africa Shopping Centre and Retailer Awards honor outstanding achievement in retail, marketing, NOI enhancement and the
design/development of standout retail properties. The awards ceremony took place on the 29 October 2019 at the Ritz Carlton,
Dubai, and celebrated one of the fastest-growing industries in the UAE: retail real estate. Each year, the awards celebrate
hard-working and innovative retailers, shopping centers and service providers who have achieved excellence. The event also
provides a showcase for top businesses. Organized by the Middle East Council of Shopping Centres & Retailers (MECSC+R),
Retail Congress Middle East & North Africa 2019 brought together shopping centre industry professionals, retailers, management
and consulting companies, architects and design companies, entertainment and leisure companies, product and service providers to
the industry, all under one roof for three days of networking, deal-making and exploring new business opportunities. Yardi®
develops and supports industry-leading investment and property management software for all types and sizes of real estate
companies. Established in 1984, Yardi is based in Santa Barbara, Calif., and serves clients worldwide from offices in Australia,
Asia, the Middle East, Europe and North America.
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Zuora Recognized as A Leader In “Saas Billing Solutions” Report by Independent
Research Firm
70
Zuora, Inc., the leading cloud-based subscription management platform provider, announced that it was cited as a leader by
Forrester in “The Forrester Wave™: SaaS Billing Solutions, Q4 2019” report (Forrester Research, Inc., November 20, 2019, Lily
Varon). Among the nine vendors evaluated, Zuora® was ranked highest in both Current Offering and Market Presence categories.
Forrester writes, “Zuora stands out for its thought leadership and varied customer base… Zuora has long dominated the mindshare
in this category.” Over the past seven and a half years, the Subscription Economy® has continued to thrive, growing more than 350
percent, as consumers increasingly demand access to convenient, digital services over the ownership of physical products. And
according to the authors of the Forrester report, “the more digital products or services you offer — and the more partners you have
that become part of your value delivery ecosystem to customers — the more likely it is that your firm’s billing scenarios will be
complicated. Your ability to keep up with market changes and the quality of your customer experiences will depend on agile billing
technology.” In the report, Forrester continues, “Zuora’s product strategy is aggressive: It aims to cover most of the ground between
the customer relationship management (CRM) and the enterprise resource planning (ERP) for recurring revenue businesses. To that
end, it has built a core platform, Zuora Central, with four main applications: Billing, Collect, CPQ, and Revenue, and it manages a
marketplace of third-party extensions.”
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Top Hat Recognized as Best Tech Work Culture at the Timmy Awards
71
Top Hat, the leading active learning platform for higher education, announced it won Tech in Motion’s 2019 Best Tech Work
Culture at the annual Timmy Awards ceremony. Tech in Motion revealed the results from public voting at a live ceremony. Top
Hat took home the “Community Favorite” award after more than 40,000 votes were tallied in the Timmys, which recognizes
the top places for tech professionals to work in 10 cities across North America. The Timmy Awards were created by Tech in
Motion and focus on bringing together local tech communities to meet, learn, and innovate. The Timmy Awards aim to
celebrate regional tech communities and the companies and individuals leading the way to create the best places for tech
professionals to work. Companies are evaluated based on their culture, values, and practices. The selection criteria for the Best
Tech Work Culture is based on the following:
• Committed to building a technology work culture that leads from the front
• Actively promotes technical creativity, innovation and learning
• Instills values that promote the idea that great ideas can come from anywhere
• Rewards and encourages contributions from the entire tech team
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Amdocs Supports Three Ireland’s Successful Business-Led Transformation
For Enhanced Customer And Employee Experience
72
Amdocs, a leading provider of software and services to communications and media companies, announced that it has
successfully completed a significant milestone in the business-driven digital transformation programme it is
delivering for Three Ireland. The project included the consolidation and modernization of its IT infrastructure, the
operational management for over 50 third-party partners, and the digitization of Three Ireland’s customer experience,
supporting its consumer and enterprise customer base. As part of the pioneering project with Three, part of CK
Hutchison Holdings, Amdocs applied DevOps methodologies to solution scoping, development and delivery. This
enabled Three Ireland to receive demos and customer and employee feedback, ensuring that the solution was focused
on the customer experience. Amdocs is a leading software and services provider to communications and media
companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of
innovative solutions, long-term business relationships with 350 communications and media providers, and
technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth.
Amdocs and its 25,000 employees serve customers in over 85 countries. Three is one of Ireland’s leading mobile
operators with 2.3 million customers (as of July 2019). Three operates 2G, 3G and 4G networks and has invested
nearly €2 billion in Ireland to date.
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Telkom Sa And Amdocs Sign Multi-Year Agreement For Modernizing It
Operations
73
Telkom SA , a leading information and communications technology (ICT) services provider in South Africa, and
Amdocs, a leading provider of software and services to communications and media companies, announced a
multi-year services agreement under which Amdocs will modernize and manage Telkom SA’s business support
operations. Increasingly inter-connected world, Telkom SA recognizes the pivotal role IT and technology have in
enabling better relationships with its customers. Telkom SA’s focus remains on transforming its IT and Digital
ecosystem while continuing to put customer experience at the center of its transformation. With Amdocs, it will be
modernizing business support operations across fixed-line, mobile and broadband Internet lines of business, as well
as prepaid and postpaid consumer and enterprise offerings. This will improve its business agility for faster time to
market of new offerings and increase IT velocity to effectively support its digital transformation journey and rapidly
growing customer base, all helping to enhance the experiences it delivers to both consumers and enterprises. Under
the agreement, Amdocs will deliver managed services to Telkom SA across the Business support system layer and
endeavors to utilize its DevOps capabilities to bring value to Telkom. DevOps is a part of the open and dynamic
amdocsONE portfolio, these services offer a unique adaptation of Site Reliability Engineering (SRE) methodologies
for digitalized operations that help improve operational performance and quality even further.
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Avaloq’s e-banking solution live with another bank
74
Avaloq’s e-banking solution is now in operation at Thurgauer Kantonalbank (TKB). E-banking has
been integrated into the bank’s existing customer portal, providing a comprehensive solution for end
customers. TKB is one of Avaloq’s longest standing clients, having worked with the Swiss fintech
since 2005. Avaloq’s e-banking solution has been fully integrated into TKB’s OLIVIA customer portal.
The portal was already based on the Avaloq platform and offers customers self-service functionalities
such as a financial assistant or foreign currency orders. With the new solution, end customers can take
advantage of a comprehensive solution – including a mobile app – with a consistent look and feel. The
e-banking application has been embedded into TKB’s existing content management system. In
addition, the previous way of logging-in, which required using a code sent by text message, has been
replaced by Key app login.
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Indonesia’s largest banking group picks the Avaloq Banking Suite to enhance
its wealth management unit
75
Jakarta-headquartered PT Bank Mandiri Tbk, the largest banking group in Indonesia in terms of assets, loans and deposits, has
selected the Avaloq Banking Suite to run its USD14 billion AUM wealth management division. The mandate, which Avaloq won
after a highly competitive tender process, further increases the Swiss fintech’s Asia-Pacific client base and comes after a number of
high-profile regional client wins and expanded partnerships in 2019. Bank Mandiri’s 2020 vision is to be both Indonesia’s, and the
wider ASEAN market’s most pre-eminent bank, with a continued strong lead in the fast-growing affluent segment in Indonesia. Its
wealth management division, which has around 50,000 clients overseen by 20 private banking relationship managers and in excess
of 200 priority banking managers, is forecast to grow assets under management by 30% by the end of 2020. Avaloq has been
selected to help the bank capitalise on market opportunities and the need for enhanced, digital-led service capabilities. Bank
Mandiri’s Wealth Management division currently depends on several systems to support areas such as mutual fund and securities
processing as well as customer portfolio views. The Avaloq Banking Suite will allow the institution to bring all areas, including
CRM, onto one platform, delivering powerful scale benefits and greater data analytics at better cost. Avaloq has continued to
expand in the Asia-Pacific region, winning new clients and expanding existing relationships as all financial institutions look to take
advantage of the powerful, competitive benefits that digital processes and cloud-based business models can deliver. Avaloq’s
regional clients include DBS Bank, Maybank and Kasikorn Bank in South East Asia as well as Agricultural Bank of China, China
Industrial Bank and China CITIC Bank International in North Asia.
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Beqom Selected by JTI to Manage Global Compensation for 40,000 Employees
76
beqom, a cloud-based total compensation software provider, announced it has been selected by Japan Tobacco
International (JTI), an $11bn company that markets more than 100 brands, to manage Total Rewards for its
40,000+ employees across 80 countries. The beqom solution will manage all aspects of compensation,
including benchmarking and rewards analysis, base pay management, short-term incentives (bonus), long-term
incentives, and sales performance management — all managed on beqom’s single platform. The entire tobacco
industry is going through a major change, and so is JTI. They are offering consumers a wider choice than ever
before, through significant investments in reduced risk products, which has led to the need to manage their
changing business with better, modern technologies. In beqom they found a modern, user friendly, attractive
solution for their workforce that supports organizational agility and enables them to meet the different needs of
mature and emerging markets. beqom is unique as an HR compensation solution in that it is the only solution
that allows all forms of compensation to be managed on a single platform.
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Blackline Chosen By NHS National Services Scotland To Support Transformation
Of Governance And Control
77
BlackLine, a leading provider of financial close automation software, announced that NHS National Services Scotland
(NSS), a national NHS Board right at the heart of NHS Scotland, has chosen its industry-leading software to strengthen
process ownership, governance and control. NSS offers shared services on a national scale. NSS provides core
infrastructure and enabling support services for the NHS Scotland. The organisation is implementing BlackLine as part of
an ambitious, digital-first transformation strategy that will help to drive greater efficiency through the use of best-in-class
systems and standards. BlackLine’s software will help to reduce manual tasks by automating much of the financial close
processes. As well as freeing up valuable time for staff, this will improve visibility over balance sheet controls and add an
extra layer of assurance to the audit and review process. NSS will initially deploy BlackLine’s Account Reconciliation tool
and is assessing the use of other features, such as BlackLine’s Journal Entry and Transaction Matching, as part of its
ongoing finance transformation. NHS National Services Scotland (NSS) provides national infrastructure services and
solutions which are integral to NHSScotland. Using our expertise in a wide range of specialist areas, we are able to support
a successful health and care service –locally, regionally and nationally.
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Camping World, Chevron Phillips Chemical, Sharp Electronics and Travelzoo
Among Customers That Signed on With Blackline In Q3
78
BlackLine, Inc. continued to expand its global customer base during the third quarter of 2019, adding a broad range of large and
midsize companies to its client roster from North America, EMEA (Europe, Middle East and Africa) and the Asia-Pacific region
(ASIAPAC). Among the new customers in North America in Q3 were American Chemical Society, Camping World, Chevron
Phillips Chemical Company, Covata Energy, Sharp Electronics, Travelzoo and Vocera Communications. New international
customers included Australian Community Media, G8 Education, HaskoningDHV, Poclain Hydraulics and Super Awesome. Nearly
245,000 users across nearly 2,900 companies worldwide use BlackLine’s solutions to increase accountant productivity, reduce risk,
elevate controls and compliance functions and modernize their Finance & Accounting operations. In 2018 alone, more than 187
million reconciliations were auto-certified and over 3.5 billion transactions matched by BlackLine customers. BlackLine, Inc.’s
(Nasdaq: BL) cloud-based solutions transform Finance and Accounting (F&A) by automating, centralizing and streamlining
financial close operations, intercompany accounting processes and other key F&A processes for large enterprises and midsize
organizations. Designed to complement virtually all ERP and other financial systems including SAP, Oracle and NetSuite,
BlackLine increases operational efficiency, real-time visibility, control and compliance to ensure end-to-end financial close
management and accounting automation from within a single, unified cloud platform. The company is recognized by Gartner as a
Leader in its 2019 Magic Quadrant for Cloud Financial Close Solutions and as a pioneer in the cloud market for enhanced financial
control and automation.
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Infrastructure Software Leader TIBCO Selects Chrome River for Global Expense
Management Rollout
79
Chrome River, a global leader in expense and invoice management solutions, announces that TIBCO Software,
a global leader in integration, API management, and analytics, has chosen to deploy Chrome River EXPENSE
across the organization. Chrome River EXPENSE will replace TIBCO’s existing expense management
solution, and will be deployed worldwide to support thousands of employees. TIBCO, which develops
integration and analytics software was established in 1997 and has more than 10,000 customers. The company
has more than 30 offices across 20+ countries. Chrome River provides expense and invoice automation
solutions that let business flow for more than 1,000 organizations worldwide including Grant Thornton,
Harman, and Masco. The company’s easy-to-use, enterprise-scale solutions enable future readiness for its
customers. Because of this focus on innovation, Chrome River is rated as a Leader in expense management by
analyst firm IDC. Chrome River’s commitment to delivering a superior customer journey by creating
long-term value for its customers, makes it a preferred choice of CFOs, CIOs, AP teams, travel managers and
business travelers.
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Comarch Improves Hospital Inventory Management by Cloud-based FSM Software
for MedicAir in Italy
80
MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to
enhance the delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the
medical devices provided to healthcare institutions. Cloud-based Comarch Field Service Management will enable hospital
inventory management in warehouses where all medical gases are stored. Hospital staff will be able to order equipment, which
will be delivered from the warehouse to the specific unit. Additionally, staff will be able to monitor the cylinder’s location, gas
level and use, and the expiry date for gas and cylinder. MedicAir also aims to use the software to plan service maintenance for
all devices – up to 5 000 of which may be installed at a single hospital. They also plan to send alerts directly to specialized
technicians if any piece of equipment is not working correctly.
To manage all these requirements, Comarch’s implementation includes:
• Cloud-based Comarch Field Service Software – a platform enabling the storage of information about a hospital’s units and
employees (along with their roles, skills, and authorizations), providing a view of workload distribution among technicians, and
facilitating monitoring of all required details.
• Comarch FSM Mobile app – a mobile application for technicians, where all work orders, including requests to deliver medical
gases, service maintenance plans, and ad hoc tasks based on alerts, will be visible in real-time and updated by users as work
order status changes.
Description

IT Shades
Engage & Enable
PSS Industrial Group Replaces Concur with Coupa
81
Coupa Software, a leader in Business Spend Management (BSM), announced that PSS Industrial Group, a value
added distributor in the energy industry, selected and deployed Coupa’s BSM platform. With Coupa, PSS Industrial
Group now has the visibility and control it needs in one comprehensive solution to make smarter spend decisions.
Before deploying Coupa, PSS Industrial Group used Concur, but determined that it was unable to access the
necessary information to analyze spend across its four brands and offices spread across the United States. The
inability of the accounting team to easily modify and create new reports caused delays in being able to access the
information needed to make decisions. The cost of having to go back to its former provider and ask for modifications
or additional reports also worked against its goal of reducing overall travel and expense (T&E) spend, ultimately
leading to a search for a new solution. The Coupa BSM platform appealed to PSS Industrial Group because of its
best-in-breed user experience with a native mobile app, an advanced accounting review, voice expensing, and easy
access to reports that allow the company to not only easily see and manage its T&E spend, but also negotiate savings
and save on future spend.
Description

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Engage & Enable
EgyptAir Cargo Deploys Descartes vMail to Automate Mail Shipping for
Expanding International Network
82
Descartes Systems Group the global leader in uniting logistics-intensive businesses in commerce, announced that
EgyptAir Cargo is using the Descartes Velocity Mail (vMail™) solution to streamline air mail transportation across its
growing international network. By automating the entire mail shipment tracking process from route generation to
account reconciliation, the cloud-based Descartes vMail system helps to simplify operational processes and improve
efficiency for air carriers, ground handlers and postal authorities. Using mobile devices, mail handlers can accurately
track shipments and deliveries in real-time. In addition, by combining Descartes vMail with the Descartes Global
Logistics Network™, air carriers have one platform to manage the lifecycle of all shipments, including parcel packages
and larger cargo. EgyptAir Cargo - founded in 2002 - is the cargo subsidiary of EgyptAir Holding, the Egyptian national
airline. EgyptAir Cargo operates with its own dedicated freighter fleet composed of three A330-200 P2F long-range
wide body aircrafts to over 20 destinations, in addition to the cargo and mail carrying capacity of the EgyptAir
passenger airline with its fleet composed of 75 aircraft. Since its foundation, EgyptAir Cargo has been on the forefront
of transporting and handling of general and special cargo, serving more than 70 scheduled international destinations in
the major cities in USA, Canada, Europe, Africa, the Gulf area and the Far East.
Description

IT Shades
Engage & Enable
Simmonds school wear meets busy ‘Back to School’ sales with in school selling
events using pop-up shops powered by Eurostop systems
83
Eurostop has announced that schoolwear supplier Simmonds & Son is using Eurostop retail systems to manage high
seasonal demand through the summer months. Simmonds supplies to over 70 schools and has 19 ‘mini-shops’ located in
schools across the UK, opening at select times during the school term and full-time during the summer holidays. Using
Eurostop’s POS and stock control systems, including warehousing, integrated with Simmonds’ finance systems, offers
Simmonds an extended offering with their ‘pop-up’ shops open additionally during term time evenings and weekends.
Simmonds staff process orders in the schools, enabling parents to purchase from Easter onwards, ahead of the busy
summer months, helping Simmonds to manage stock availability to meet demand.Using Eurostop systems, daily sales
from the pop-up shops are uploaded to the head office system, enabling the management teams – both finance and
merchandising to manage sales and stock with automatic replenishment and re-order accordingly. Eurostop’s retail
solution is integrated with Simmonds’ financial system, Sage Accounts, enabling the company to keep a tight rein on
sales and stock supplies, costs and profitability. In addition, integration with Simmonds’ newly updated website ensures
that online orders, a growing part of the business, are fulfilled quickly with all stock centrally managed from Simmonds’
warehouse.
Description

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Engage & Enable
United Arab Bank chooses Finastra to power digital transformation
84
Finastra announced, during Finastra Universe Dubai, that it has signed a transformative deal with United Arab Bank,
a UAE-based bank that offers services to retail and corporate customers. The bank has selected Finastra’s Fusion
Corporate Channels and Fusion Cash Management products to strengthen its corporate offering and help attract more
customers. It is also upgrading to the latest version of Fusion Equation, Finastra’s core banking solution, to offer an
improved digital experience to its retail customers. The solutions will help the bank become more competitive,
streamline internal processes and, in turn, generate additional revenue streams. Fusion Corporate Channels and
Fusion Cash Management will provide a much improved, functionality-rich experience for corporate users and
treasurers to effectively manage cashflows, unifying trade, supply chain finance, cash, lending and treasury services
for corporate clients. The solutions will be integrated with Fusion Equation under a single portal, providing better
services and improving the entire customer experience. The upgrade and integration will be managed through Fusion
Advance, Finastra’s dedicated upgrade management program, powered by Finastra Global Services.
Description

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Engage & Enable
Askari Bank selects Finastra to power its trade finance business
85
Finastra announced that Askari Bank, a leading commercial bank in Pakistan, has chosen its market leading trade
finance solution, Fusion Trade Innovation, to digitalize its trade finance business. The solution will enhance the
bank’s comprehensive digital trade capabilities via built-in workflow features and will improve services for its
corporate and retail customers by providing a smart user interface. The solution is also expected to generate new
revenue streams whilst keeping costs and transaction turnaround times down. Finastra’s trade finance offering will
enable Askari Bank to meet increasing client demand for digital banking solutions, particularly among corporate
customers. Askari Bank picked Finastra’s Fusion Trade Innovation to power its trade finance solution for its end-user
experience, ability to support all trade products and capacity to integrate with downstream systems through open
APIs. Askari Bank could also benefit in future from access to further innovation through Finastra’s platform for open
innovation, FusionFabric.cloud. Finastra is well placed to support customers in this space, having recently been
named a Leader in IDC MarketScape for end-to-end corporate banking solution providers.
Description

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Tefron Deploys Infor ERPAcross All Global Operations
86
Infor, a global leader in business cloud software specialized by industry, announced that Tefron, which develops, manufactures
and markets lingerie and sportswear, has completed an enterprise resource planning (ERP) deployment of Infor M3. The system
is now live for more than 100 users across its production and distribution centers in Israel, USA, Canada and China. Infor M3
includes fashion industry specializations, best practices, and comprehensive knowledge gathered from the world's leading
fashion companies. The ERP solution, which includes a friendly and convenient user interface, provides capabilities for
managing the development and design of new collections, raw material procurement, regulatory compliance, full supply chain
visibility, one-to-one production and financial management. The implementation project was carried out by Intentia Israel — an
Infor partner — in collaboration with Tefron's information systems department. Infor M3 went live simultaneously at all the
company's locations around the world, while meeting the timetable and without interrupting the company's day-to-day
operations. All new components of Infor M3 (version 13.4) were embedded, including the innovative Infor ION (Intelligent
Open Network) platform that enables fast and easy integration of Infor solutions with other enterprise solutions — electronic
archives, M3 Ad Hoc reporting tools and M3 Enterprise Collaborator (MEC) workflow application and more. Tefron also
intends to embed the Infor OS central operating platform later, which enables the management of all solutions and tools under
one synchronized, easy-to-use interface.
Description

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Nonprofit events center saves $30,000 in personnel costs and speeds monthly
close execution by 60% with Sage Intacct
87
The Yerba Buena Center for the Arts (YBCA) is San Francisco’s premier performing arts center that hosts a culmination of events that feature visual art,
performances, and film. YBCA leveraged Sage Intacct to increase budget accuracy by 30% which has helped their organization complete their monthly
close 60% faster. With Sage Intacct, YBCA automated previously manual processes and improved financial visibility, boosting the finance team’s
productivity by 25% and eliminating temporary worker costs of $30,000. The mission of YBCA is to generate culture that moves individuals and
commemorates artists’ efforts. To execute their mission, the organization supplements rental fee incomes from meetings, conferences, and other special
events with city grants and donations. As they grew and generated increasing income and visitor support, YBCA realized it needed to upgrade its financial
systems from an outdated, on-premises solution. Previously, the organization was dedicating hours of work into manual duplicate data entry and Excel
workarounds. After transitioning to Sage Intacct, YBCA was able to streamline its business system, move to the cloud, and improve financial visibility.
After implementing Sage Intacct, the finance team at Yerba Buena Center for the Arts realized several significant benefits, including:
• 25% productivity increase: Sage Intacct provides easy-to-understand reports with visual impact; people who aren’t in finance can track progress parallel
to their mission, which helped the finance team improve productivity by 25%.
• 60% faster monthly close: The finance team sped up all financial processes (accounts payable, deposits, accounts receivable, budgeting, and reporting)
and can deliver any information the city requires before releasing grant funding each year and quickly produce financial reports for stakeholders. The
elimination of duplicate data entry led to a 60% faster close, saving $30,000 on extra employee costs to help execute their financial processes.
• 30% more accurate program visibility: The combination of Sage Intacct and Adaptive Insights enables more agile budgeting and planning. According to
Safford, by eliminating rekeying of data between the accounting and budgeting systems, the center’s budgets are 30% more accurate and he can more
easily compare actual results in Sage Intacct against the strategic three-year budget plan in Adaptive Insights, analyze emerging business opportunities and
risks, and frequently adjust the plan with updated forecasts.
Description

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Planet Fitness franchisee saves $100,000 annually and shifts 50% of bookkeeping
efforts into forward-looking analytics with Sage Intacct
88
Alder Partners, an independent franchisee of Planet Fitness, operates 20+ gyms and serves over 147,000 members across Massachusetts and Georgia. Once
Alder Partners reached six clubs in 2014 and set a goal for continued 30-40 percent annual growth, its owners realized they needed to centralize financial
management in order to scale efficiently. Alder Partners leveraged Sage Intacct to avoid $100,000 annually in additional salary costs, improve confidence
in cash forecasting and budget accuracy by 10%, and shift 50% of their finance team’s time into forward-looking analytics. Sage Intacct has also given
Alder Partners insight into each franchise location’s profitability, ensuring that the organization has the borrowing capacity to achieve its five-year growth
objectives. Prior to Sage Intacct, Alder Partners had each location set up as a separate business running independent financial processes, which resulted in
a lack of comprehensive consolidations and real-time visibility across all gyms. They needed to centralize financials and implement a robust system that
could support an audit-ready, multi-entity financial close.
After implementing Sage Intacct, Alder Partners’ finance team realized significant benefits, including:
• Increased budget accuracy: By using Sage Intacct’s dashboards, John estimates the company’s budgets are at least 10% more accurate and its cash flow
forecasting has improved, because he can easily track actuals-to-budget for specific entities and re-forecast every six months.
• Avoided $100,000 in salaries: By using the software to automate previously manual financial processes – like managing inter-company reconciliations,
recording hundreds of daily cash transactions, entering payroll, and allocating invoices across locations – the finance team saved at least 1.5 full-time
employee equivalents they would’ve needed to manage 29 different entities.
• Cut monthly close time by 50%: Despite tripling in size, Sage Intacct helped cut the monthly close process in half, allowing John to free 50% of his time
from day-to-day accounting tasks for more forward-looking business analysis.
Description

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Osotspa to Unite Demand and Supply Planning with JDA
89
JDA Software, Inc., announced that Osotspa, a leading Thailand-based consumer products manufacturer and distributor, has selected a
range of JDA’s leading SaaS-based digital supply chain planning solutions to unite demand and supply planning throughout the company.
For over 128 years, Osotspa has delivered a wide range of products in three major business segments consisting of non-alcoholic beverages,
personal care products and other businesses (OEM, healthcare, and confectionery). Apart from its domestic manufacturing and distribution,
the company also distributes its beverage products in 25 countries. In preparing to expand on a truly international scale, Osotspa is
integrating its processes across its business. This will give Osotspa powerful visibility cross-functionally and across its affiliates, to be able
to perform scenario analysis, right-size inventory across the entire network and improve forecast accuracy. With JDA’s supply chain
planning solutions in place, Osotspa will be better able to:
• Improve forecast accuracy across its business units
• Right-size inventory across the network by better understanding demand and supply needs
• Achieve a single, streamlined planning system for accurate decision-making
• Create a consolidated, synchronized view of demand signals across the supply chain
• Perform what-if scenario planning to dynamically update and optimize demand plans
• Reduce infrastructure and IT support costs associated with the multiple solutions.
Description

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Everywhere Communications Selects LogiSense Billing to Meet Accelerated
Global Customer Demand
90
LogiSense, a global leader in Subscription and usage-based billing solutions announced that it has deployed LogiSense
Billing in partnership with Everywhere Communications. This partnership will leverage LogiSense Billing's ability to scale
to large volumes of processed events in a personalized manner to meet customer demand. Everywhere Communications
connects and protects people and assets through patented technology delivered via Wi-Fi, SMS, Cellular and Satellite
communications to all corners of the globe. Collecting, mediating and charging transactions at scale made LogiSense a clear
choice as the solution provider. Everywhere Communications delivers a global suite of solutions that provides vital
communication links to save lives, improve connectivity and increase productivity for people and assets, while supporting
remote worker safety and duty of care. Everywhere Communications’ product portfolio includes personal communication
and asset tracking devices, smartphone apps with intelligent routing, and a powerful central management platform.
LogiSense's commitment to customer success and industry-leading technology will drive mutual success for both
organizations. The ease-of-use and flexibility of the LogiSense Billing platform will provide Everywhere Communications
with robust monetization capabilities enabling the deployment of services to both near and far-reaching locations.
Description

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Fulfilio Meets Australian Ecommerce Boom With Manhattan Associates
91
Manhattan Associates Inc. has announced that Fulfilio, Australia Post’s third party logistics (3PL) business, has chosen
Manhattan’s Warehouse Management Solution (WMS) to be deployed at its four facilities across Australia in 2020. The WMS
solution will support Fulfilio’s operations which are growing rapidly as a result of the rising popularity of Australian
ecommerce. Currently the 10th largest ecommerce market in the world, Australia’s online sales are booming. Australians spent
a total of A$28.6 billion on online shopping in 2018, and 2019 revenues are expected to grow an astonishing 15.1%. As
ecommerce continues to grow at this rapid pace, Australia Post found that it needs to continue to significantly improve its 3PL
capabilities to meet the demands of its customers and the end consumer. Manhattan Associates Inc. (NASDAQ: MANH) has
announced that Fulfilio, Australia Post’s third party logistics (3PL) business, has chosen Manhattan’s Warehouse Management
Solution (WMS) to be deployed at its four facilities across Australia in 2020. The WMS solution will support Fulfilio’s
operations which are growing rapidly as a result of the rising popularity of Australian ecommerce. Currently the 10th largest
ecommerce market in the world, Australia’s online sales are booming. Australians spent a total of A$28.6 billion on online
shopping in 2018, and 2019 revenues are expected to grow an astonishing 15.1%. As ecommerce continues to grow at this rapid
pace, Australia Post found that it needs to continue to significantly improve its 3PL capabilities to meet the demands of its
customers and the end consumer.
Description

IT Shades
Engage & Enable
NetSuite helps UK and Ireland organizations unlock new growth opportunities
92
Oracle NetSuite announced a series of new innovations to help organizations in the UK and Ireland unlock growth and take their business to the
next level. The latest innovations within the NetSuite platform include new SuiteSuccess industry cloud solutions and capabilities for nonprofits
that are designed to help organizations in the UK and Ireland drive growth, reduce costs and quickly and easily achieve the benefits of cloud
computing. SuiteSuccess is a pre-configured industry cloud solution that helps organizations achieve the benefits of the cloud in as little as 45
days. With the new SuiteSuccess solutions, organizations in the UK and Ireland can take advantage of industry-leading practices, which combine
deep domain knowledge with pre-built workflows, KPIs and dashboards, to help achieve the visibility, control and agility needed to grow their
business and unlock their potential. The new SuiteSuccess solutions for the UK and Ireland include:
• SuiteSuccess for Wholesale Distribution: Includes ERP, financials and advanced inventory capabilities that help enable small to mid-size UK
wholesale distribution organizations to have full control and visibility across complex supply chains and help increase efficiencies by
automating key business processes.
• SuiteSuccess for Manufacturing: Delivers an agile path to cloud for small to mid-size manufacturers, providing a single view of customers,
orders, items and inventory. It provides a real-time platform to monitor all operating channels, with new features specific to work orders and
assemblies, enabling manufacturers to tackle challenges that arise from inefficiencies in their supply chain.
• SuiteSuccess for Social Impact: Helps UK and Irish nonprofits increase their impact and measure the outcome of their initiatives by
streamlining business processes and helps them focus time and resources on their core mission.
Description

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Charity drives UK carbon neutrality efforts with NetSuite
93
Zero Carbon World, a UK charity dedicated to decarbonizing the UK through advocating the adoption of electric vehicles, is using Oracle
NetSuite to support its vision of creating a sustainable and equitable decarbonized society. NetSuite has helped enable Zero Carbon World
expand its national open source charging network for electric vehicles—removing a key barrier to electric vehicle adoption—in the UK.
Founded in 2011, by electrical engineer Kevin Sharpe, Zero Carbon World set out to help the UK reduce carbon emissions by providing the
charging infrastructure to support the adoption of electric vehicles. Through ZeroNet, a national network of nearly 700 charging stations for
electric vehicles, Zero Carbon World donates unrestricted, open source charging points to hotels, restaurants and popular tourist attractions to
give electric vehicle drivers a charge while they rest, work or play. To support its growth as it introduces more charging stations across the
country, Zero Carbon World needed an integrated platform to streamline donor management, increase visibility of charging station supplies and
support its expanding workforce of installation experts. To support these goals and help ensure it could keep its time and resources focused on
achieving its vision, Zero Carbon World selected NetSuite. With NetSuite, Zero Carbon World has been able to take advantage of a single
platform to automate and help streamline key business functions, including supply chain, customer relationship management and inventory
management, and integrate applications and enquiries for new charging stations. The powerful business management capabilities within
NetSuite have helped enable Zero Carbon World to increase engagement with its network of supporters, accurately track donations, and
streamline the management of third-party installation experts. As a result, Zero Carbon World is on course to donate 1,000 charging stations in
support of decarbonizing transport on UK roads.
Description

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eve sleep rests easy with NetSuite
94
eve sleep, the European sleep wellness brand, is helping more and more people unleash the power of sleep with Oracle NetSuite.
NetSuite has helped enable eve sleep to meet the growing demand for its products and improve the experience for its customers by
increasing efficiencies across its supply chain and streamlining core business operations. Founded in 2014, eve sleep believes that
everyone deserves the best possible start by making better sleep accessible to everyone. With an ever-growing portfolio of over 60
products, including mattresses, pillows and wider sleep solutions, along with multiple sales channels that include online marketplaces
and brick-and-mortar stores, eve sleep identified a need to streamline its systems to help ensure a smooth customer-end experience. To
address these challenges and ensure time and resources remain focused on continuing to deliver the best possible customer experience,
eve sleep selected NetSuite. With NetSuite, eve sleep has benefited from an integrated platform to centralize and automate key business
functions across supply chain, order management, inventory management and financials. With a single view into all key business
processes, eve sleep is better placed to efficiently fulfill orders and improve visibility of inventory levels. In addition, NetSuite has
helped enable eve sleep to consolidate multi-channel orders on a daily basis and take advantage of sourcing logic to pass information to
the most relevant warehouse to save time and transport costs. eve sleep believes that every great day starts the night before. Founded in
London, eve’s ambition is to give everyone the best possible start by making better sleep accessible to everyone. It designs superior
sleep products that don't compromise quality for price, delivered direct to the door within days.
Description

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Engage & Enable
NetSuite helps French organizations unlock growth
95
Oracle NetSuite has introduced new innovations and a new partner engagement initiative to help organizations in France unlock growth and take their
business to the next level. The latest innovations within the NetSuite platform include a new SuiteSuccess industry cloud solution and new capabilities for
nonprofits that are designed to help small and rapidly growing organizations in France manage all aspects of their business in a single system. The new
partner initiative will help new and existing NetSuite partners in France meet growing demand for cloud ERP systems and accelerate customer success.
SuiteSuccess is a pre-configured industry cloud solution that helps organizations achieve the benefits of the cloud in as little as 45 days. With the new
SuiteSuccess Starter edition for France, NetSuite customers in France can get up and running with pre-configured KPIs, workflows, reminders, reports and
value-driven dashboards for all key roles within a business. This helps enable organizations in France to take advantage of industry-leading practices,
which combine deep domain knowledge with pre-built workflows, KPIs and dashboards to help achieve the visibility, control and agility needed to grow
their business and unlock their potential. To help nonprofits and social enterprises of all sizes take advantage of the latest cloud technologies, NetSuite is
launching its Social Impact program in France. Since 2006, the NetSuite Social Impact program has helped more than 1,500 nonprofits streamline business
processes and focus time and resources on their core mission. The NetSuite Social Impact program will help nonprofits in France take advantage of three
key areas:
• Suite Donation: Built on decades of industry expertise, Suite Donation helps enable nonprofits to achieve business value from NetSuite as soon as
possible.
• Suite Pro Bono: Gives nonprofits access to projects and events as well as skilled pro bono and executive coaching that is delivered by NetSuite
employees, partners and customers in a variety of areas from marketing to financial management.
• Suite Capacity: Helps nonprofits share best practices and learn from each other by providing online resources and educational opportunities that include
guidance on leading practices that help build confidence, skills and success.
Description

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Oracle NetSuite helps ANZ partners maximize customer success
96
Oracle NetSuite announced that new and existing partners in ANZ are rapidly adopting SuiteLife, a new partner initiative, to maximize customer success. With
SuiteLife, new NetSuite partners in ANZ are able to start selling and delivering NetSuite to customers in only 90 days, while existing partners have benefited from
innovative new offerings to expand their NetSuite practice and amplify their growth. To further enhance collaboration with partners in ANZ, NetSuite has also
launched a partner council to give solution providers in the region a platform for greater voice and influence with NetSuite’s regional leadership team. SuiteLife
delivers a comprehensive set of resources, certified training and tools that enable NetSuite partners to develop expertise around specific business functions, product
areas and industries. With SuiteLife, NetSuite partners in ANZ can quickly and easily gain the knowledge and expertise required to help customers succeed,
differentiate their practices and expand their business. Since introducing SuiteLife for ANZ partners in April 2019, over 80 per cent of existing partners have signed up
for the program. SuiteLife represents the largest investment NetSuite has ever made in its partner ecosystem and encompasses a number of the NetSuite Partner
Programs, which include more than 550 partners in 85 countries. SuiteLife includes:
• SuiteSuccess Alignment: Enables partners to leverage SuiteSuccess, a pre-configured industry cloud solution that helps organizations achieve the benefits of the
cloud in as little as 45 days. SuiteSuccess is built on industry-leading practices, which combine deep domain knowledge with pre-built workflows, KPIs and
dashboards.
• Accelerated New Product Introduction: A structured program that helps partners expedite the roll out and delivery of new products.
• Partner Support Programs: New services that help partners save time and lower risk on customer engagements by providing anytime access to NetSuite’s library of
training and network of industry experts.
• Simplified and Holistic Program Structure: One subscription for all the enablement, tools, assets and support a partner will need to grow without having to
compromize.
Description

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Oracle Autonomous Data Warehouse Speeds Up Decision Making at
Telecom Fiji
97
Telecom Fiji, one of the largest communications providers in the remote South Pacific Fiji archipelago, needed to accelerate
its digital transformation to meet the increasing demand for connectivity from local residents, businesses and tourists. To
speed up decision making to enhance customer service, Telecom Fiji is leveraging AI-powered algorithms from Oracle’s
cloud-based Autonomous Data Warehouse and Analytics to integrate and sift through increasing amounts of data from
multiple sources to produce actionable insights in minutes. In the past, the IT staff spent weeks in manually-intensive
processes of aggregating and correlating the data which raised the risk of errors being introduced into the results. Reports
were also often late. The database administrators wrote SQL queries to generate raw data and then feed those results back to
an analytics team for correlation in spreadsheets. The autonomous database provisions easily and quickly in minutes to
improve time to market, self-patches to eliminate downtime for maintenance, and auto scales capacity on demand for
flexibility to maximize performance and minimize costs. Telecom Fiji would have had to spend hundreds of thousands of
dollars to get equally, or less powerful equipment on-premises in its data center to power the same kind of data warehouse.
The front-end Oracle Analytics platform is used to create dashboards to visualize and detail sales and marketing
performance, product performance, service usage trends, service-delivery performance, and other key indicators.
Description

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Australia’s Favorite Department Store Gets More Agile with Oracle
98
Myer, Australia’s largest department store chain, embarked on a digital transformation to deliver more compelling products
to customers. Carrying many products across 61 stores, Myer offers a wide range of cosmetics, clothing, footwear, toys, and
homewares. By embracing Oracle Retail, Myer transformed its end-to-end merchandise systems, inventory processes, and
planning capabilities, resulting in reduced stock and improved sales, margin, and markdown reduction. Today, Myer is
better able to deliver the right inventory to delight customers across its properties. The project was a business-led initiative
supported by IT. The team established clear goals and expectations to achieve immediate business benefits and support
long-term growth objectives. Myer built a solid foundation with Oracle Retail Merchandise Financial Planning and Oracle
Retail Size Profile Optimization with support from Tata Consulting Services (TCS), a Platinum and Cloud Elite level
member of Oracle PartnerNetwork (OPN). Phase one of the implementations delivered immediate results with a stock
reduction in time for holiday planning. In phase two, a cross-functional solution development team adopted an agile
implementation methodology. The team worked in three weeks sprints to deliver regular solution functionality for seasonal
strategies, item planning, clustering, option planning, and assortment planning from Oracle Retail Planning and
Optimization. This approach allowed Myer to enjoy accelerated benefits and the project paid for itself.
Description

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Brazilian Luxury Hotel Uses Oracle to Raise the Bar on Guest Experiences
99
B Hotel Brasília, an independent luxury hotel located on Brasília’s spectacular Eixo Monumental stretch, has
deployed an integrated suite of Oracle Hospitality and Oracle Food and Beverage cloud solutions to modernize its
operations across the property and offer guests a stellar stay. Oracle Hospitality OPERA Property provides B
Hotel Brasília, which offers 306 rooms and a rooftop bar and pool overlooking Brasília’s skyline, with a single
view of every guest touchpoint from reservations and check-in to dining. The technology arms hotel personnel
with detailed guest information allowing them to deliver more personalized services. In addition, OPERA enables
hotel management to prepare and deliver a variety of reports for management including arrivals, departures,
revenue and ratings – all from an easy-to-use dashboard view. The Oracle Food and Beverage MICROS
Simphony Cloud Point of Sale system for restaurants was implemented across the hotel’s dining venues including
B Restaurant, Bar 16 and the Lobby Bar, offering wait staff the ability to take orders from mobile devices and
deliver faster and more accurate food and beverage service to diners.
Description

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GRDF Reaches Four Million Smart Meter Milestone with Oracle
100
Leading French DSO GRDF has rolled out more than four million smart meters, powered by Oracle Meter Data
Management (MDM). This milestone is part of GRDF’s larger smart meter initiative that is on track to reach 11
million households by 2023. With this program, GRDF can further realize its vision of Improving energy
management and enhancing customer satisfaction. GRDF serves 90 percent of France’s gas market. Using Oracle
Utilities Meter Data Management (MDM), GRDF is modernizing its natural gas transmission network to make it
an effective tool for the energy transition. The result will be a fully digitized and connected network that will
deliver benefits to customers and the environment by integrating renewable gas, enhancing safety, providing data
to better manage gas supply, and linking with other networks to enhance flexibility and storage capacity. The
smart meter roll-out will provide GRDF with massive amounts of interval meter data that will be essential to
running a more efficient, cleaner network. Oracle Utilities MDM helps energy providers not only capture the data
but securely optimise its use and management to support core operations and fuel innovation.
Description

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Iconic South African Retailer Boosts Agility with Oracle
101
Outdoor and Fashion retailer and manufacturer, Cape Union Mart International Pty Ltd, Inc. has selected
Oracle to modernize its retail operations. With the Oracle Retail Cloud, the company plans to fuel growth
across all sales channels with better inventory visibility and more sophisticated merchandise assortments
that keep shoppers coming back for more. Cape Union Mart strives to deliver what their customers need
with the right product in the right store at the right time. Until now, the brand has managed its retail
assortments with a talented team and well-defined process in excel spreadsheets. As Cape Union Mart
continued to grow, they needed a better way to manage their operations. With Oracle Retail, the brand can
fully embrace automated, systemized workflows driven by dashboards and end to end reporting with a
common user interface. This will lead to more seamless fulfillment and accurate demand forecasts.
Description

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Jordan’s Top Bank Becomes Regional Blockchain Leader with Oracle
102
Arab Jordan Investment Bank (AJIB) provides retail, corporate, and investment banking services in Jordan, Cyprus, and Qatar.
Sending money between subsidiaries has historically relied on a network of correspondent banking relationships and third-party
intermediaries, leading to slow and costly transactions for both AJIB and its customers. In addition, it required sharing
customer information with third parties—a process involving strict regulatory requirements with occasional conflicts between
different jurisdictions. AJIB aimed to reduce the costs and time required for cross-border payments, while making the entire
process more secure and efficient. In order to boost speed, security, and reliability of cross-border money transfers with
distributed ledger technology, AJIB deployed Oracle Blockchain Platform in what has become the largest blockchain
deployment in the Middle East. Before using blockchain, money transfers between AJIB subsidiaries were processed by
third-party intermediaries that charged fees at each stage of a cross-border transfer transaction. AJIB needed to reduce the costs
and the time required for cross-border payments, while making the entire process more secure and efficient. With Oracle
Blockchain Platform, AJIB is now able to make the same transfers in real time without paying those fees. Senders and receivers
can now track money transfers while the funds are in transit, providing transparency to both parties about the exact timing and
amount of the transfer.
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Pharma Distributor So.Farma.Morra to Boost Efficiency with RELEX
Solutions
103
Italian pharmaceutical group So.Farma.Morra has selected RELEX Solutions, a provider of unified retail optimization solutions, to
improve forecasting and replenishment for its 15 distribution centers located throughout Italy. The company supplies about 90,000
products to 6,200 customer pharmacies throughout the country, for a consolidated annual turnover of €950 million — a 7% share Italy’s
entire pharmaceutical distribution market. The RELEX solution will significantly improve the accuracy of So.Farma.Morra’s
forecasting and DC replenishment — a key goal that will help the company adapt to the needs of an increasingly complex market.
Through this partnership with RELEX, the company plans to use their increased forecast accuracy to improve their product availability,
inventory levels, and the quality of service they can provide to their customer pharmacies. Everyday operations will also feel a positive
impact, as So.Farma.Morra plans to reduce the amount of time spent on routine replenishment tasks, improving their purchasing
division’s quality and efficiency. RELEX stood apart from the pack for So.Farma.Morra because of its superior computational power
and the flexibility of its software. But the company was also drawn to RELEX’s dedication to customer success and the results its team
of experts have been able to achieve with other customers. This project launched in October 2019 with a planned go-live date in April
2020. From Nola in Italy’s Campania region, So.Farma.Morra has been operating in the field of pharmaceutical distribution for forty
years. Today the group has 15 distribution centers located throughout Italy, a market share of 7%, a consolidated turnover of 940
million euros a year and 820 employees, agents and collaborators. The company fulfils over 14,000 daily orders ensuring the delivery
of medicines in 6,200 Italian pharmacies, served daily through at least two deliveries. The company also has two state-of-the-art data
centers located in Milan and Rome.
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SAP and Mercedes-Benz EQ Formula E Team Power Up Their Business
Performance Partnership
104
SAP SE announced that the Mercedes-Benz EQ Formula E team is using the SAP HANA platform and the SAP Sports One solution to prepare for
season six of the ABB FIA Formula E Championship. The Mercedes-Benz EQ Formula E team will make its debut at the first race of the season in
Diriyah, Saudi Arabia, on November 22, 2019. SAP and the Mercedes-Benz EQ Formula E team use SAP S/4HANA to develop customer-specific
technology solutions that help the team analyze large volumes of data and monitor overall business performance. With the complexities, technology
and number of parts required to build a Formula E car, SAP is enabling the team to increase efficiencies comprehensively, from product procurement
and supplier evaluation to performance monitoring. In racing, everything is set against the clock. The business and operational side of racing is no
different, with delivery dates and supply cycles of paramount importance to ensure the team is optimally prepared when it takes to the track at each
race. The development and implementation of SAP Sports One is another key product of the partnership between SAP and the Mercedes-Benz EQ
Formula E team. SAP Sports One helps clubs and organizations digitalize sports performance management by coordinating all administrative,
training and team management as well as talent development and medical processes. In a sport like Formula E, where winning can depend on a tenth
of a second, optimizing every aspect of team performance – including human performance – is essential. Traveling around the globe and racing at
speeds of 175 mph is tough on the mechanics, engineers, data analysts and drivers, all of whom must remain perfectly focused. The SAP Sports One
solution helps them monitor, understand and act on human performance data input through wearable technology, including fitness trackers, that
collect an array of biometric data displayed on an easy-to-read dashboard. This customer-specific solution gives the team greater visibility into
drivers’ health, analyzing sleep deprivation, determining jet lag, and measuring hydration levels, to help ensure the team operates at the highest
possible level.
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Global Organizations Select SAP SuccessFactors Solutions to Maintain
Competitive Advantage in Challenge to Attract Talent
105
SAP SE announced the latest organizations to select SAP SuccessFactors Human Experience Management (HXM) Suite. By streamlining their HR
processes and solutions, these global organizations will be able to deliver exceptional employee experiences while accessing robust insights to drive
strategic business decisions. The latest companies to select, and go live with, SAP SuccessFactors solutions during the third quarter of 2019 include:
• Ametek, a leading global manufacturer of electronic instruments and electromechanical devices, implemented in just four months, SAP
SuccessFactors Performance & Goals, SAP SuccessFactors Succession & Development and SAP SuccessFactors Compensation solutions for their
18,000 employees in 40 countries and 50 locations. With its complex performance and compensation model, Ametek selected SAP SuccessFactors
solutions for their ease of use, high configuration potential, and the greater insight they provide the business into its global workforce.
• Profi Rom Food R.L., a Romanian chain of supermarkets, selected SAP SuccessFactors HXM Suite and the SAP Time Management application by
Kronos to consolidate, standardize and connect HR processes. These SAP solutions will help Profi Rom Food build an HR function to support the
company’s growth strategy and modernize employee experience and engagement
• SV Group, a leading gastronomy and hotel management group, consists of three business units: business catering, public gastronomy and hotel
management. The company selected SAP SuccessFactors HXM Suite to expand HR’s strategic role by simplifying processes, removing complexity
and delivering actionable HR information and insights. SAP SuccessFactors solutions will also enable SV Group to increase employee engagement,
creating a culture of agility and a strong employer brand to attract talent in the ever-competitive hospitality industry.
• Vonovia SE, Europe’s leading private residential real estate company, selected SAP SuccessFactors solutions, SAP Jam collaboration platform and
SAP Cloud Platform to drive its digital HR transformation and modernize employee engagement.
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Equitable Life of Canada Goes Live With Sapiens’ Underwriting Solution
106
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced
that Equitable Life of Canada (Equitable Life) has launched Sapiens UnderwritingPro for Life & Annuities (formerly
known as StoneRiver LifeSuite). Equitable Life, a mutual life insurance company since 1920 that is based in Ontario,
expects that this go-live will modernize its new business processes, including task automation. The company plans to
significantly decrease turnaround times via UnderwritingPro, a web-based solution for automated underwriting and new
business case management. Equitable Life anticipates a significant number of process improvements, new capabilities
and cost savings, resulting in higher advisor satisfaction and faster turnaround times. Process improvements include
automated ordering of underwriting requirements data and immediate approval on qualified insurance plans. Sapiens
UnderwritingPro for Life & Annuities is part of Sapiens Platform for Life & Annuities. UnderwritingPro speeds new
business processes for insurance carriers and their channels, offering an intuitive user interface with critical updates and
task assignments provided on a real-time dashboard. The solution enables underwriters and case managers to work on
multiple cases simultaneously.
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Farmers Union Mutual Insurance Company (Fumico) Selects Sapiens Solutions
Over The Cloud For Its P&C Transformation Project
107
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry,
announced that Farmers Union Mutual Insurance Company (FUMICO), the largest domiciled property & casualty
(P&C) insurance company in Montana, has selected Sapiens CoreSuite for Property & Casualty and Sapiens
IntelligencePro for Property & Casualty over the cloud for its digital transformation project. FUMICO seeks to
provide a superior experience to policyholders and agents via straight-through processing and digital capabilities.
FUMICO will benefit from enhanced rating and rules during underwriting to speed processes, with underwriter
interaction that can be configured by business users. Sapiens’ innovative CoreSuite is also expected to reduce
FUMICO’s time to market for future product rollouts and overhead costs. FUMICO will benefit from Sapiens’
CoreSuite over the cloud, which offers the highest levels of security and supports pre-integration with some of the
industry’s leading third-party packaged solutions. With easy access to the Sapiens partner ecosystem, FUMICO will
be able to utilize a wealth of partner applications and services.
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Hollard Group Risk Selects Sapiens
108
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry,
announced that Hollard Group Risk, an independent specialist risk manager based in South Africa that is a division
of Hollard Life Assurance Company Limited, has selected Sapiens CoreSuite for Life & Pension (formerly known as
“Sapiens ALIS”) to transform its core business, group risk. Sapiens CoreSuite for Life & Pensions features enhanced
group functionality that is designed to flexibly and speedily handle enrollment, changes in membership,
reconciliation and claim processing through automation. CoreSuite enables digital integration to facilitate self-service
by members, employers or third-party administrators. The CoreSuite advanced UX simplifies administration for
users, providing intuitive dashboards and process management. Sapiens CoreSuite for Life & Pension is a flagship
solution designed to enable insurance providers to quickly and efficiently address the challenges of a highly
regulated and increasingly competitive marketplace. The end-to-end, core solution suite supports the complete policy
lifecycle across a wide variety of products in the life & pension market. This insurance software uniquely combines
functional maturity and robustness gained through decades of global success, with cutting-edge innovation and
modern technology.
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SAMH chooses TechnologyOne Human Resources & Payroll
109
Scotland’s largest mental health charity, SAMH (Scottish Association for Mental Health), will
expand its partnership with TechnologyOne to include Human Resources and Payroll as part of its
enterprise-wide, integrated Software as a Service solution from 2020. SAMH expects staff
accessibility to finance, human resources and payroll will improve with self-service functionality
via a user-friendly, browser-based interface that is available on any device. Real time data access
and reporting for business analysis aims to help streamline operational processes. The World
Health Organisation estimates mental health problems affect around one in four people, which can
have an impact on their daily life. SAMH works with adults and young people to provide support,
services, advocacy and education to more than 60 communities, including suicide prevention
programmes and the promotion of active living.
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AVJennings signs with TechnologyOne to build out its digital transformation
110
One of Australia’s best known and most trusted names in residential property, AVJennings, has signed a
five-year deal with TechnologyOne. The move – which forms part of the developer’s digital transformation
strategy – will see a knock-down-rebuild of almost all of AVJennings’ major enterprise applications. It’s all
aimed at providing a simpler, unified and modern technology foundation for the organisation and its highly
mobile, geographically diverse workforce spread throughout New South Wales, Victoria, Queensland and
New Zealand. The residential property leader is a new customer for TechnologyOne. AVJennings Chief
Financial Officer, Larry Mahaffy, was seeking an integrated and efficient solution that promised better
visibility of the multi-million dollar projects its manages. AVJennings will replace a series of legacy
software applications across financials, document management, and asset and capital management with
TechnologyOne’s whole-of-business solution.
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Danish Challenger Bank Selects Temenos to Deliver Unrivalled Protection
Against Financial Crime
111
Temenos, the banking software company, today announced that Lunar has selected Temenos’ award-winning Financial Crime
Mitigation (FCM) to deliver the most complete protection and an enhanced digital customer experience. Temenos’
pre-packaged FCM will be quickly deployed and run on Temenos SaaS to provide a highly scalable and cost-efficient financial
crime prevention solution spanning watch-list screening, anti-money laundering (AML), fraud prevention, and
know-your-customer (KYC). Lunar will implement the full suite of Temenos FCM modules to mitigate a broad range of
financial crime scenarios. Modules include Profile, Screen, KnowCustomerPlus and Suspicious Activity Prevention. By
adopting Temenos FCM, Lunar will address stringent regulatory demands for financial crime prevention while safeguarding its
customers and reputation. Founded in 2015 in Denmark, Lunar offers app-based digital banking services to more than 100,000
users. The challenger bank recently obtained its European banking license from the Danish Financial Supervisory Authority and
plans to extend its digital offering and customer base in the Nordics, focusing on creating a streamlined and intuitive user
experience. Lunar aims to be a 100% digital, innovative and a true alternative to incumbent banks. Temenos FCM will be
seamlessly integrated into Lunar Way’s existing core banking and payments architecture to provide unrivalled levels of
detection and resilience against financial crime. Deploying FCM on Temenos SaaS will also provide the flexibility and agility
needed for Lunar to address changing customer demands as well as evolving regulatory requirements.
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Temenos Successfully Delivers State-of-the-Art Core Banking Platform for
Ghana’s Second Largest Bank
112
Temenos AG, the banking software company, announced that Consolidated Bank Ghana Limited (CBG) has gone live with Temenos T24
Transact, the next generation in core banking, to power its operations for retail and corporate banking. Temenos’ cloud-native, cloud-agnostic
platform will empower CBG to rapidly and cost-effectively deliver innovative digital banking services and exceptional customer experience.
CBG formed in August 2018 from the selected assets and liabilities of five insolvent Ghanaian banks: Sovereign, BEIGE, Royal, Construction,
uniBank with the subsequent inclusion of Heritage and Premium Bank. Each former bank operated independently on Temenos core banking
software. CBG therefore selected Temenos to seamlessly migrate the disparate systems onto a single comprehensive platform. The migration
means CBG can consistently deliver excellent customer experiences and transformative digital banking services to any customer, regardless of
their location. Temenos’ state-of-the-art core banking platform will provide CBG with unparalleled operational efficiency while drastically
lowering its cost-income ratio. Temenos’ unique architecture will deliver the agile scalability needed for CBG to realize its growth aspirations
and support financial inclusion in Ghana. These unique capabilities will also be fundamental in supporting CBG’s core business objectives,
which include deposit mobilization, strategic asset growth, non-funded income, and cost containment. The formation of CBG is as a result of the
regulator-driven consolidation sweeping the Ghanaian banking market. In September 2017, the central bank issued a directive that raised the
minimum capital requirements for all universal banks in Ghana from 120m Cedis (US $22.8 million) to 400m Cedis (US $73.4 million). As a
result, the number of banks in Ghana has fallen from more than 34 to 23 . This banking sector cleanup has seen larger banks, like CBG, emerge
with the capacity and resource to truly transform the landscape and improve efforts to foster financial inclusion. CBG is Ghana’s second largest
bank, with 114 branches, 119 ATMs and around 1 million customers.
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HID Global Risk-Based User Authentication Solution Goes Live on Temenos
MarketPlace
113
HID Global, a worldwide leader in trusted identity solutions, announced it has collaborated with Temenos, the banking software company, to integrate
HID’s risk-based authentication solution with Temenos Infinity, a breakthrough digital front office product, and Temenos T24 Transact, the next generation
in core banking. The joint offering, available on-premise or in the cloud, provides an agile, simplified path to secure digital banking, reducing the time and
cost of delivering risk-based adaptive authentication, threat detection, and transaction signing on the Temenos platform. As part of the integration, HID
Global’s authentication solution can now offer self-service functions to over 3,000 Temenos customers through Temenos MarketPlace. Temenos
MarketPlace serves as an online store, where Temenos curates the most innovative fintechs and connects them with financial institutions from around the
world. HID Global’s authentication solution for Temenos customers combines its ActivID® Authentication Platform with the HID Risk Management
Solution featuring real-time risk profiling technology. Also included is HID Approve™, a next-generation multi-factor authentication solution for online
and mobile banking customers that combines the security of public key-based cryptography and mobile-based out-of-band transaction signatures with the
convenience of mobile push notifications. HID Global’s three plug-and-play components for risk-based authentication are tightly integrated with Temenos
Infinity and Temenos T24 Transact. They provide several key capabilities that enable existing financial institutions and new digital startups to better
facilitate secure digital banking:
• User profiles are automatically synchronized to the multi-tenant HID Authentication service when new accounts are created in Temenos T24 Transact.
• Administrators manage user authentication in Temenos Infinity. The solution handles all authentication administration tasks including management of the
user device and credentials, in addition to displaying user authentication events and audit logs directly within Temenos Infinity.
• The HID Risk Management solution enables customers to protect their financial transaction systems and banking applications using a combination of
evidence-based threat detection capabilities with behavioral biometrics supported by machine learning.
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ABN AMRO Goes Live with Temenos Payments in Hong Kong Using
State-of-the-Art Platform to Fuel Global Expansion
114
Temenos, the banking software company, announced that ABN AMRO has gone live with Temenos Payments in Hong Kong as
part of its global strategy to rapidly rollout state-of-the-art payments capabilities in new markets. Temenos Payments provides a
single, global platform that enables ABN AMRO to quickly expand and onboard new countries. The bank also significantly
improves straight through processing (STP) rates through advanced exception handling. ABN AMRO has been a pioneer in digital
banking and a Temenos client for over a decade, running Temenos T24 Transact, Temenos Payments and WealthSuite to transform
its corporate and private banking activities. ABN AMRO deployed Temenos Payments in 2015 to provide a single global universal
payments platform for high value payments in corporate banking in some countries where they are present. Temenos Payments has
already been rolled out in Germany, UK, Belgium, Australia and now Hong Kong and it continues to future-proof ABN AMRO’s
growth and enable the bank to deliver seamless payments experiences to its customers with faster time to market. ABN AMRO’s
strategic co-development relationship with Temenos for global payments forms part of the bank’s international IT strategy designed
to maximize re-use and drive simplicity. The strategy seeks to incorporate ONE Operating Model, ONE Application Landscape,
ONE Code Base and ONE Technical implementation for the international branches supporting multiple business lines. A
continuation of this global initiative, ABN AMRO plans to go live with Temenos Payments in Singapore and China ahead of the
SWIFT ISO20022 payments deadline in November 2021.
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Almirall Makes Shift to Specialty Medicine with Veeva CRM
115
Veeva Systems announced that Almirall selected multichannel Veeva CRM to deliver seamless customer experience
across all channels as it shifts business focus to specialty medicine. Almirall’s adoption of multichannel Veeva CRM
builds upon their success with Veeva Vault PromoMats, which the company is using for commercial content and digital
asset management. In specialty medicine, customer engagement requires deep product knowledge and the ability to
manage different stakeholders within a single healthcare organization. Veeva CRM gives Almirall’s field teams real-time
visibility across conversations with multiple stakeholders to drive smarter, compliant interactions with the right
customers in the right channels. As part of multichannel Veeva CRM, Almirall is implementing Veeva CRM, Veeva
CLM, Veeva CRM Events Management, Veeva CRM Engage Meeting, and Veeva CRM Approved Email. Veeva
Systems Inc. is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product
excellence, and customer success, Veeva serves more than 775 customers, ranging from the world’s largest
pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices
throughout North America, Europe, Asia, and Latin America.
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Bionorica Selects Veeva CRM to Improve Commercial Execution Globally
116
Veeva Systems announced that Bionorica SE, a fast-growing German manufacturer of herbal medicines, has
selected multichannel Veeva CRM to streamline business processes and improve customer interactions globally.
The company has also adopted Veeva OpenData in Russia for reliable, complete customer data to help field teams
deliver more focused interactions with healthcare professionals (HCPs). Veeva CRM is the industry’s leading
platform for organizations of all sizes, from pre-commercial launching their first product to the largest global
biopharma companies. Advanced mobility, multichannel capabilities, and real-time insights enable field teams to
drive effective customer engagement across all channels, including face-to-face, email, and web. With Veeva
CRM, Bionorica can now engage with the right customer in the right channel at the right time. Veeva OpenData
provides access to approximately 16 million HCPs and their healthcare organizations spanning 100 countries,
including data partnerships. Combined with multichannel Veeva CRM, field teams have the most accurate
information to engage with the right customer in the right channel at the right time.
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VersaPay Signs Global Manufacturer and Distributor of Beverages and
Snack Foods
117
VersaPay Corporation, a leading provider of cloud-based invoice-to-cash solutions including electronic invoice presentment
and payment, automated accounts receivable, cash application and collections management, is pleased to announce that a
global manufacturer and distributor of beverages and snack foods (the “Client”) has selected ARC to automate its
invoice-to-cash process. The Client’s main goal for an AR Automation solution was to improve their customers’ experience,
recognizing that their current process for billing and collecting payments did not reflect the leading edge products and services
it offers. A secondary goal was to gain process efficiencies in collections and cash application. The Client selected VersaPay
ARC for its best-in-class customer experience and for its track record of strong customer adoption. VersaPay is a Fintech
company and leading provider of cloud-based invoice-to-cash solutions, enabling businesses to provide a superior customer
experience, get paid faster, streamline financial operations, and dramatically reduce DSO and costs. VersaPay ARC is the new
standard in accounts receivable and collections management with a customer self-service environment to view invoices online,
collaborate on inquiries and disputes, and facilitate secure online payments (EFT/ACH and credit card). Businesses gain access
to a suite of powerful tools that enable efficient collections, cash application and real-time insight into accounts receivable.
VersaPay ARC automatically reconciles payments and account information through integrations with a wide range of ERPs and
accounting software providers.
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British Gas Goes Live with Vlocity Energy & Utilities Cloud to Accelerate Digital Transformation of
Business Processes, and to Deliver Superior Customer Experiences
118
Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest
energy and home services provider in the United Kingdom, announced that the two companies have successfully
implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C)
business division. This implementation boosts digital transformation initiatives across British Gas’ sales, marketing and
customer care organisations. British Gas made the strategic decision to upgrade its operating model to offer highly
personalised energy solutions that combine commodity and non-commodity products. As part of a digital
transformation, leveraging Vlocity, British Gas is making unified customer experiences possible through greater
business agility, resulting in faster time to value. Because Vlocity Energy & Utilities Cloud is fast and efficient, with
guided selling processes that expedite the experience in as few steps as possible without coding, initial results highlight
significant improvements in end-to-end process times. Quotations that previously took three days can now be delivered
in less than three minutes. Vlocity Energy & Utilities Cloud, built on the Salesforce Platform, features applications and
capabilities that extend the power of Salesforce including: an extensive utility industry process library; an advanced
product catalog; offers and promotions; Configure Price Quote (CPQ); pricing, proposal and contract management; and
market switching and fulfillment.
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Perkins Coie Selects Wilson Proforma Tracker to Accelerate and Automate the
Client Billing Life Cycle
119
Wilson Allen, provider of consulting services and software that enable professional services firms to enhance
business performance, announced that Perkins Coie LLP, an international law firm with more than 1,000 lawyers, has
selected Wilson Proforma Tracker software to speed bill generation, distribution, and review, and to improve
visibility into the overall status of the firm-wide billing life cycle. Perkins Coie produces about 20,000 paper- and
PDF-based proformas a month. Manually reconciling this volume of draft bills can significantly complicate and
extend billing cycles. The firm was looking for a solution to digitize and automate its existing paper-based process.
In addition to integrating with its Elite 3E practice management system, the firm sought a solution with a
user-friendly interface and built-in workflow tools that would let it effectively increase process standardization and
efficiency. Wilson Proforma Tracker will integrate with Perkins Coie’s Elite 3E practice management system,
providing access to real-time data enabling the timely and accurate preparation and validation of proformas. An
intuitive user interface will allow Perkins Coie to easily track and manage all stages of the billing life cycle, while
dynamic, configurable workflow rules will enable collaboration and approval of prebill edits of time and expense
details by lawyers and support staff.
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Zuora Revpro Helps Poly Automate Revenue Recognition And Unlock New
Business Growth
120
Zuora, Inc., the leading cloud-based subscription management platform provider, announced that Poly, the global
communications leader and merger of Polycom and Plantronics, is using Zuora® RevPro® to replace its manual financial
processes with an automated revenue recognition solution. As a result, Poly has reduced time to close the books, minimized its
compliance risk, and gained real-time insights to unlock new business growth strategies — something the company’s ERP
(enterprise resource planning) system was incapable of supporting. The CFO role has changed. It’s not just about balancing the
books. Finance is now a strategic business partner, tasked with providing real-time financial data to inform critical business
decisions. In PwC’s “Confidence in the Future” report, CFOs cited that their teams spend half of their time gathering data.
Automation offers an alternative—potentially reducing that time and cost by 46 percent for key processes, according to the
same report. Furthermore, PwC’s “2019 Risk in Review” study cited that 76 percent of companies embracing automation are
able to make better decisions, 72 percent have improved the customer experience, and 66 percent are meeting or exceeding
expectations of revenue growth. Manual revenue recognition processes were affecting Poly, hindering comprehensive real-time
visibility into the company’s financial performance. With a strategic objective to scale its suite of global communications,
including video conferencing, business headsets, voice solutions, and customer-centric services, Poly needed more reliable
financial operations to ensure the business could focus on powering authentic collaboration and connection among teams in
today’s global, distributed workforce.
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OniX and Altum announce a partnership to accelerate research
121
OniX – Online Ideas Exchange Hub and Altum are partnering to support grants, prizes and challenges logistics from
concept, through pre-, review and post management to advance research. OniX – the Online Ideas Exchange Hub – is at
the intersection of innovation, bringing universities, charities and private foundations, government, startups, biotech and
tech companies, pharmaceuticals, and other industries to work collaboratively to advance ideas to market by building
breakthrough and impact communities. The OniX Hub has put together a global research network that includes data and
organizations working on Health Sciences, Biotechnology, Medical Devices, Agriculture, Energy, Space, Transportation,
Climate Change, Food and Nutrition, Farming, Fisheries, Social Sciences, Public Health, Artificial Intelligence,
Software/Hardware, and others. The OniX Hub is connecting ideas to opportunities by providing an intelligence
research platform to industry, universities, charities and private foundations, and government to accelerate research.
Altum understands that research is the heart of innovation and it is the catalyst for advancement. Altum’s
ProposalCentral – the industry-leading cloud-based grant management system and evaluation software tool – is the first
fully-integrated grants management and evaluation solution designed to offer unparalleled access and visibility into an
entire research ecosystem.
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ATPCO and Amadeus sign groundbreaking retailing agreement to integrate
and distribute Routehappy rich content
122
ATPCO and Amadeus announced they have inked a long-term retailing agreement. The agreement enables Amadeus to integrate
ATPCO’s airline rich content within its vast array of flight shopping applications and interfaces. The distribution scope includes travel
seller and traveler applications powered by Amadeus, as well as its flight shopping APIs, which are used by many corporate booking
tools and online travel agencies to access flights for sale. The agreement also includes rights to integrate rich content into NDC offers
that help to further differentiate airlines through effective and compelling content. As part of the retailing agreement, Amadeus will also
support ATPCO’s Next Generation Storefront™ (NGS) standard, which helps sales channels modernize the shopping experience for
consumers. The partnership will exponentially scale the adoption of Routehappy Rich Content, putting in place an unrivaled new
technology foundation for the next generation of flight shopping. Following its acquisition of Routehappy in February 2018, ATPCO
has incorporated comprehensive rich content and software into its airline content management and distribution offerings. Routehappy
Rich Content includes:
• Amenities: common flight product attributes such as legroom and Wi-Fi
• UTAs (Universal Ticket Attributes): fare benefits and restrictions, e.g. baggage and seat selection
• UTA data kit: a new toolkit that helps systems create UTAs with ATPCO pricing and rule data
• UPAs (Universal Product Attributes): visual and descriptive content such as photos and videos
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Amadeus and KPMG join forces to simplify compliance in business travel
123
Amadeus, leading technology provider to the travel industry, and business advisory firm KPMG (UK) are
excited to announce a collaboration which will bring the worlds of travel and global compliance together.
Whilst most people enjoy traveling for work, it always involves a certain degree of planning and form-filling,
for both the corporation and the traveler. As business travel continues to increase year-on-year (the Global
Business Travel Association predicts that business travel spend will reach $1.7 trillion by 2022 ), the
collaboration launches with the aim of taking the hassle out of travel. Through a combined technological
offering, companies and employees will be able to book their business travel and receive immigration, tax and
regulatory assessments and assistance throughout the journey. Companies using both Amadeus and KPMG
business travel technology can elect to have their employee travel data sent directly and seamlessly by
Amadeus cytric Travel & Expense to KPMG LINK Business Traveller for assessment. Business Traveller can
then identify travel requirements at the point of booking or planning a trip, triggering the next steps to ensure
compliance with the necessary requirements ahead of their business trip.
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Amdocs And U.S. Cellular Extend Partnership With Five Year Agreement
124
Amdocs, a leading provider of software and services to communications and media companies, announced that U.S.
Cellular (NYSE: USM), a leading wireless service provider in the U.S., has deployed the Amdocs digital care and
commerce experience solution which was announced last year. Amdocs also announced U.S. Cellular’s extension of
existing services, including development, testing and managed services, for five years. This builds on the two-decade
long relationship between the companies. Amdocs’ open and dynamic portfolio will allow U.S. Cellular to digitize the
online and mobile application-based sales and ordering experience, enhance the quality of the consumer experience with
greater automation, and better manage its digital marketing with more data- and analytics-driven reports and analysis of
campaigns. Amdocs will also continue to provide development, testing, hosting and operations, and maintenance
services, delivering projects with an agile approach, enabling U.S. Cellular to quickly add solutions and capabilities in
short iterative cycles. Amdocs is a leading software and services provider to communications and media companies of
all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative
solutions, long-term business relationships with 350 communications and media providers, and technology and
distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth. Amdocs and its
25,000 employees serve customers in over 85 countries.
Description

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Amdocs Partners with Vodafone Germany For Business and Technology
Transformation
125
Amdocs, a leading provider of software and services to communications and media companies,
announced that it has signed a strategic business and IT transformation agreement with Vodafone
Germany, the integrated communications service provider at the heart of the Vodafone Group. Amdocs
will collaborate with Vodafone Germany to modernize its digital business and operations systems,
business processes and customer journeys across all touchpoints and channels while actively reducing
business complexity. The programme, one of the largest of its kind in the world, will facilitate a leaner
product portfolio, more agile processes and increased efficiencies; establishing a modern cloud-native
technology architecture based on a scalable, agile IT delivery model. As part of the collaboration, Amdocs
will provide Vodafone Germany with an end-to-end digital cloud native and open platform, covering the
full journey of care and commerce processes, a dynamic catalog solution enabling Vodafone Germany to
launch new services at speed, and RevenueONE, Amdocs’ new solution for capturing every revenue
opportunity of the 5G digital economy.
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AT&T and Amdocs Expand Strategic Alliance
126
Amdocs, a leading provider of software and services to communications and media companies, and
AT&T*, are extending their collaboration to modernize and upgrade AT&T’s digital business support
systems under a multi-year managed services agreement. This agreement supports AT&T’s business
transformation strategy. In addition to customer experience and digital enablement programs, the
companies are expanding activities in strategic areas such as data analytics and security. The team will
accelerate the implementation of DevOps to address business priorities and bring innovation to market in
an agile manner. Amdocs is a leading software and services provider to communications and media
companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a
rich set of innovative solutions, long-term business relationships with 350 communications and media
providers, and technology and distribution ties to 600 content creators, Amdocs delivers business
improvements to drive growth. Amdocs and its 25,000 employees serve customers in over 85 countries.
Description

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Amdocs Enters Into A Managed Services Agreement With T-Mobile Usa To
Drive Growth In Subscription Services
127
Amdocs, a leading provider of software and services to communications and media companies, announces a
multi-year agreement to extend managed services in support of T-Mobile’s Metro pre-paid business. In addition,
T-Mobile USA selected a new subscription monetization solution based on Amdocs MarketONE that will help
T-Mobile deliver new digital subscription offerings with a seamless customer experience. The increasing
popularity of direct-to-consumer digital services is creating new challenges. Leading service providers such as
T-Mobile are re-imagining the customer experience by leveraging their smart systems to enhance customer
journeys across all touch points. With Amdocs Media’s MarketONE, T-Mobile looks to gain speed, agility and
competitive advantage as it onboards partners more efficiently and drives penetration of digital services. Amdocs
is a leading software and services provider to communications and media companies of all sizes, accelerating the
industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term
business relationships with 350 communications and media providers, and technology and distribution ties to 600
content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees
serve customers in over 85 countries.
Description

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Apttus and Cloud Integrate Partner to Transform Quote-to-Cash Business
Processes for Enterprises Across Europe
128
Apttus, the Middle Office leader, announced its partnership with Cloud Integrate, a Salesforce Consulting Agency based in Amsterdam,
Netherlands, with a focus on Quote-to-Cash (QTC). The partnership between Apttus and Cloud Integrate, which begins in the
Netherlands and Belgium, is intended to span Europe over the next year. Apttus Solution Implementation Partners play a vital role
during key phases of customer implementations and adoption. Partners work hand-in-hand with the Apttus Professional Services
organization, which is a critical component of every Apttus engagement, to mutually drive customer success. Apttus Solution
Implementation Partners are world-class and handpicked for their Middle Office Quote-to-Cash domain experience, vertical
experience, and commitment to customer satisfaction. Cloud Integrate uses business analysis skills to help translate an enterprise’s
critical business process needs into Salesforce solutions, improving the customer’s journey from Customer Relationship Management
(CRM) to Middle Office Quote-to-Cash (QTC) to Enterprise Resource Planning (ERP). Cloud Integrate chose to partner with Apttus
because its industry-leading solution for Configure Price Quote (CPQ) is the only scalable enterprise solution built to handle the most
complex CPQ processes for the largest enterprises in the world and specifically designed to help transform revenue processes to
succeed in the digital economy. Apttus is a Silicon Valley-based global provider of a Middle Office platform that allows enterprises to
automate and optimize their most critical revenue and commercial relationship management processes. Apttus is powered by the most
advanced technologies from Salesforce, Microsoft, and IBM. Analysts rank Apttus as the global gold standard for Quote-to-Cash
(QTC) and Contract Lifecycle Management (CLM) solutions.
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Avaloq joins UK’s Fintech Alliance
129
Global fintech leader Avaloq has become a member of the Fintech Alliance, the fast-growing London-based hub of UK and
global technology firms, investors and financial services institutions. The membership reflects the strong growth of Avaloq’s
UK presence and client base, and comes at a time when London has become one of the world’s leading fintech and investment
centres. Through being a member, Avaloq expects to further increase its footprint in the UK as well as identify additional
fintechs to co-innovate with. The Fintech Alliance is the UK’s leading community hub open to any fintech and other
stakeholder businesses looking to network, share news and generate new relationships and new business opportunities. For
Avaloq, which puts co-innovation and partnerships at the heart of its business model, membership will help the firm connect
with additional third-party fintechs and grow the avaloq.one platform, the firm’s recently-launched, unique platform that
directly connects the world’s best fintechs with Avaloq’s global client base of banks and wealth managers. Avaloq has seen its
UK presence expand significantly over the past two years: it now employs 102 skilled individuals in its Edinburgh Research &
Development centre and 49 in its London office. In January this year, the firm relocated to a new London office, double the size
of its previous one, and has continued to invest in and grow its UK staff. Its first London Avaloq Community Conference, part
of a series of global networking, product showcase and thought-leadership events, was held at the end of September and
attracted over 100 participants.
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Bista Partnered with US based Cannabis Manufacturing company to implement
Odoo Solution for their business
130
Bista is integrating Odoo ERP (cannabis software) with one of the multi company dealing in CBD products across many countries. A
California based client approached us to help them with Odoo implementation for there Meaningfully dosed CBD gummies
product-based company across USA. About 25% of the U.S. population struggles with insomnia every single year, which means there
are a lot of people looking for help falling asleep to over come this challenge CBD Gummy Product with different flavours was
launched. The Client is a parent company holding multiple sub/child companies under it. The sub/child companies manufacture their
Finished product at their production centre based in multiple location of USA. once the work order processing is done the Finished
product in tins/case are dispatched based on the delivery to their respective state only. The client deals in Cannabis Product
Manufacturing legally with goal to help the insomnia patients etc. The manufacturing process is vast, complex and is designed as per
the prescribed standards & Govt regulations. Bista is helping the client by managing there manufacturing process in Odoo with custom
features. Client wants solution for:
• Raw material Order Procurement & Processing the Orders
• Inventory accountability for Multi-Location.
• Lot Number tracking with Expiration date while stock movement.
• Manufacturing Orders with Metrc UID Number & Quality Check.
• Multi-Company.
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Bolt on Technology And SiriusXM Team Up To Seamlessly Deliver SiriusXM To
Bolt On Customers
131
BOLT ON TECHNOLOGY, a leading supplier of technology solutions to auto repair shops, has announced at AAPEX 2019 (Booth
#31001) a new collaboration with SiriusXM, the world’s largest audio entertainment company, that gives repair shops using BOLT
ON TECHNOLOGY’s digital communication software another tool to enhance customer service and relationships with vehicle
owners. BOLT ON TECHNOLOGY-enabled repair shops that enroll in the SiriusXM Service Lane for Shops program can delight
their eligible customers with a complimentary three-month SiriusXM All Access subscription. SiriusXM All Access is SiriusXM’s
most extensive offering, featuring Howard Stern, and including every NFL, MLB®, and NBA game, every NASCAR® race, plus
NHL® games, PGA TOUR® coverage and live college sports, as well as SiriusXM’s wide variety of commercial-free music, plus
talk programming, comedy and several exclusive online-only channels. BOLT ON will support the SiriusXM promotion by arming
shops with colorful, co-branded point-of-sale materials that will communicate and explain the program benefits to vehicle owners
as well as a social media campaign predicated on the natural link between driving and listening to music. SIRIUSXM® SERVICE
LANE FOR SHOPS PROGRAM is a FREE program for shop owners designed to complement your customer service and loyalty
programs. Eligible customers who bring in their factory- equipped vehicles for auto service or repair will receive a FREE 3-Month
All Access subscription package with over 200 channels of commercial-free music, plus sports, news, talk and entertainment – in
the car, on the app and online.
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Burwood Group and Dalechek Technology Group Announce Formal Partnership
132
Burwood Group, a national IT consulting and integration firm, and Dalechek Technology Group, a St. Louis-based MSP and
Microsoft services firm, announced the creation of a formal partnership between their two firms to provide comprehensive, local IT
services and support to the St. Louis market. The partnership between Burwood and Dalechek gives St. Louis technology leaders a
much-needed dependable, all-inclusive partner for their IT business needs in a growing, disruptive market landscape. With a
thriving startup ecosystem and tech community, St. Louis has quickly become an innovative business hub of the Midwest. Business
leaders must leverage new advances in cloud adoption, IT automation, and big data to propel their business to the next level and
increase market share. Hiring for these skillsets can be difficult, making a trusted vendor and consulting partnership essential to
success. The partnership between Burwood and Dalechek gives St. Louis a partner with local presence, national resources, and
extensive expertise. Burwood Group, Inc. is an IT consulting and integration firm. We help forward-thinking leaders design, use,
and manage technology to transform their business and improve outcomes. Our services in consulting, technology, and operations
are rooted in business alignment and technical expertise in cloud, networking, security, and collaboration. Burwood Group
comprises 250 employees across six U.S. offices, including two 24x7 network operations centers in San Diego, CA and Normal,
IL. Whether you are developing strategy, deploying technology, or creating an operational model, Burwood is a dedicated partner.
Description

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DocuSign and Lone Wolf's zipForm® Plus deepen partnership to deliver power of
choice to the real estate industry
133
DocuSign and Lone Wolf Technologies ("Lone Wolf") announced that they will deepen their partnership and enhance
the existing integration between DocuSign Rooms for Real Estate and Lone Wolf's zipForm® Plus. This will
simplify and accelerate the completion of forms, transactions, and e-signatures for users of both products. The
current integration, zipForm Embedded, allows users to send forms from zipForm® Plus to DocuSign. Lone Wolf
and DocuSign will enhance the integration's mobile and template functionality and reduce the amount of data entry
required. This will make it easier for agents to kick off transactions, and they will spend less time entering data
before getting a signature. Lone Wolf provides real estate technology to over 1.3 million real estate agents, 9,000
brokerages, and 1000 MLSs and Associations in North America. The company's transaction management solution,
zipForm® Plus, is provided to every agent in the US as a national member benefit. DocuSign's solutions are used by
hundreds of millions of consumers around the world, and during approximately 2.5 million real estate transactions
each year in the US. In partnering, Lone Wolf and DocuSign are ensuring that their mutual users, who complete
millions of real estate transactions annually, have the power of both industry-leading solutions at their fingertips.
Description

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Industry First - Greenhouse Launches Customer-Preferred Partner Program
Guided by Customer Feedback
134
Greenhouse, the leading hiring software platform, introduced its Customer-Preferred Partner Program, a new partnership
model to help companies make better hiring tech decisions by introducing peer guidance for Talent Acquisition (TA) tech
stack considerations. The program elevates technology partners from within Greenhouse's 300+ partner ecosystem - the
most comprehensive in the industry - that create the most value and are preferred by existing Greenhouse customers. The
first 11 companies, covering a broad range of TA-related technologies, named to Greenhouse's Customer-Preferred Partner
Program include: Checkr (background checks), Gem (sourcing and email automation), GoodHire (background checks),
Glassdoor (sourcing), HackerRank (testing), Hired (sourcing), HireRight (background checks), Interview Schedule
(scheduling), LinkedIn (sourcing), Namely (HRIS) and Spark Hire (video interviewing). More companies will be added as
the program matures. Greenhouse's Customer-Preferred Partner Program is designed to streamline the process of creating
the optimal tech stack for companies – whether starting from scratch or selecting by category, customers can get a clear
sense of what tools their peers are using successfully. The program elevates partners who have a history of success servicing
Greenhouse customers and are typically the most popular tools that integrate with Greenhouse technology. In order to
maintain the integrity of the program, new partners cannot immediately obtain Customer-Preferred status. Greenhouse
consistently monitors which tools customers use and prefer the most and will continue to add more partners as the program
scales.
Description

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Infor Appoints Saudi Bugshan Barmaja as New Alliance Partner for Middle East
& Africa
135
Infor, a global leader in business cloud software specialized by industry, announced that Saudi Bugshan
Barmaja Co. Ltd., the major diversified business group headquartered in Saudi Arabia, has been appointed an
Infor alliance partner for the region. As an alliance partner, Saudi Bugshan Barmaja will be deploying a range
of Infor solutions including Infor LN, Infor CloudSuite Industrial, Infor CloudSuite Retail, Infor CloudSuite
Healthcare, Infor CloudSuite HCM and Infor EAM (Enterprise Asset Management) solutions with an industry
focus around automotive, manufacturing, distribution, retail, healthcare, education and real estate. Saudi
Bugshan was formed in Makkah in the 1920s as a textile business, but quickly diversified into consumer
brands. It now has 30 businesses spread across 10 countries and three continents, involved in diverse sectors
including fast-moving consumer goods (FMCG), automotive, healthcare, education and real estate. Infor is a
global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000
customers in more than 170 countries, Infor software is designed for progress.
Description

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bluecrux and Kinaxis Form Alliance to Help Companies Achieve Supply Chain
Excellence
136
Kinaxis® Inc., the leader in empowering people to make confident supply chain decisions, and bluecrux have partnered to
help joint customers navigate their digital transformation journey and achieve supply chain planning excellence.
Headquartered in Belgium, the bluecrux team includes more than 65 supply chain industry experts and operations
consultants. Together, bluecrux and Kinaxis will help clients connect their end-to-end supply chain to identify opportunities
and manage risk and volatility. The alliance brings extensive bluecrux experience in supply chain and operations consulting
and process and digital transformation, combined with the industry-leading Kinaxis RapidResponse® platform and its
unique concurrent planning technique that connects people, process and data to drive faster and better decision-making.
Kinaxis and bluecrux serve clients in many of the same industries including consumer products, industrial and life sciences
and will initially focus on clients in the European market. Bluecrux has been helping customers link corporate strategy,
technology and employees since 2011. It has numerous international names in its customer portfolio, including Johnson &
Johnson, Pfizer, Bridgestone, Toyota, Cargill and Bekaert, and supports across multiple domains, including planning, digital
operations, distribution, customer management and workforce change. Bluecrux provides innovative SaaS technologies,
such as Binocs & LightsOutPlanning. It also has an extensive consultancy branch, aimed specifically at business
transformation. Bluecrux has offices in Europe, as well as in the United States.
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LogiSense and servicePath form Strategic Alliance to address the needs of technology companies
for agile Billing and best of breed Quote to Cash solutions.
137
LogiSense, a leader in usage-based rating and subscription billing solutions, and servicePath, a leading provider of
configure-price-quote (CPQ) solutions, announced an integrated Quote-To-Cash solution for Enterprise
businesses and Service Providers experiencing slow, broken and complex quoting to cash processes. The alliance
allows customers the ability to future-proof their organizations for subscription and usage billing and enable
business agility by empowering the business side of the organization to configure-not-code. This flexibility
enables businesses to adapt and drive the evolution of the QTC process through experienced, customer-focused
collaboration. Organizations today are experiencing increasing change and velocity in their business model as
technology, pricing, and solutions are constantly advancing. Unfortunately, most systems for quote to cash
(Billing and CPQ) were not designed for these new needs and rates of change to give the business the agility to
change. Both LogiSense and servicePath are architected for complex and rapidly changing environments.
Customer needs are dynamic, and solutions are constantly evolving. Companies need to be able to set up and
configure their own processes without having to line up for IT resources to change and configure their systems.
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nCino Partners with Japan Cloud to Transform Financial Services in Japan
138
nCino, a worldwide leader in cloud banking, announced that it has entered into an agreement with Japan Cloud, a prominent
Tokyo-based professional services firm that helps leading global businesses succeed in the Japanese market, to establish
operations in Tokyo. The new subsidiary, nCino K.K., was established to meet the growing demands of financial institutions
in Japan looking to digitally transform their operations and improve efficiency. nCino K.K. was created on the heels of
strong growth and expansion for nCino, which works with over 250 financial institutions globally and has offices in
London, Sydney, Toronto and Salt Lake City in addition to its worldwide headquarters in Wilmington, N.C., U.S.A. The
nCino Bank Operating System is a single, end-to-end SaaS solution for financial services that is built on the Salesforce
platform. nCino improves employee efficiency while enhancing the customer experience for onboarding, loans and deposits
across all lines of business, and complements natural workflows with advanced analytics and artificial intelligence to
deliver data-driven insights for a fast, convenient and personalized banking experience. nCino integrates with a financial
institution's transactional systems, while replacing point solutions and manual-based processes, driving significant
productivity and efficiency gains.
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The World Bee Project Works to Sustain Buzz with Oracle Cloud and AI
139
Oracle announced a partnership with The World Bee Project CIC in 2018, offering the use of its cloud storage and AI
analytics tools to support the organization’s goals and innovations such as its BeeMark honey certification. The World Bee
Project is the first private organization to launch a global honeybee monitoring initiative to inform and implement actions to
improve pollinator habitats, create more sustainable ecosystems, and improve food security, nutrition, and livelihoods by
establishing a globally coordinated monitoring program for honeybees and eventually for key pollinator groups. The World
Bee Project Hive Network remotely collects data from varying environments through interconnected hives equipped with
commercially available IoT sensors. The sensors combine colony-acoustics monitoring with other parameters such as brood
temperature, humidity, hive weight, and apiary weather conditions. They also monitor and interpret the sound of a bee
colony to assess colony behavior, strength, and health. After the data has been validated by The World Bee Project database
it can be fed into Oracle Cloud, which uses analytics tools including AI and data visualization to provide The World Bee
Project with new insights into the relationship between bees and their varying environments. These new insights can be
shared with smallholder farmers, scientists, researchers, governments, and other stakeholders.
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Verizon and SAP Codeveloping Next-Generation IoT Analytics Solutions
140
SAP SE and Verizon announced a collaboration that will enable applications to process data where it is generated — from an assembly line to a retail store shelf
— helping businesses save time and increase productivity. The companies are partnering to create enterprise solutions that use Verizon’s network and platform
capabilities integrated with SAP software and services, particularly the SAP Leonardo Internet of Things (IoT) solution, SAP Edge Services, and analytics,
computing and data management capabilities. This announcement was made at the Mobile World Congress Americas, being held in Los Angeles on October
22-24, 2019. With the new partnership, SAP’s customers are poised to benefit from Verizon’s new technologies, such as 5G, software-defined networking and its
Intelligent Edge Network capabilities, to accelerate their digital transformation and unlock the power of the Intelligent Enterprise. To help organizations and
developers accelerate their digital transformation, companies are highlighting how SAP Edge Services coupled with Verizon’s 5G network can drive business
outcomes in real time. At Mobile World Congress Americas this week, a demonstration at Verizon’s booth shows how this joint solution provides the ability to
leverage edge computing. It demonstrates the condition of assets within a warehouse or factory and executes critical business processes locally while providing
visibility across the supply chain. Environmental conditions such as location, temperature, humidity and vibration are processed and analyzed at the edge by
Verizon’s ThingSpace-enabled Critical Asset Sensor (CAS) and SAP Edge Services, generating real-time insights. Together with SAP Leonardo IoT, this enables
aggregate time-series analysis contextualized with master data, geolocation and condition-based monitoring for outbound logistics business processes. These
insights trigger two outcomes: the SAP Field Service Management solution generates an automatic service call, driving recommendations for the right technician
to service malfunctioning assets, and the SAP Global Track and Trace solution enables the fulfillment of goods from the warehouse to the end customer,
dramatically streamlining business processes. Additionally, Verizon’s ThingSpace platform provides developers with the tools to build and deploy connectivity
and manage data capture for CAS and hundreds of other certified IoT devices for the enterprise.
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SAP and Accenture Co-Develop New Cloud-Based Solution to Help Utilities Companies
Supercharge Business Processes and Customer Experiences
141
SAP SE and Accenture announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution to help
companies more effectively manage business processes and customer experiences. The initiative aims to elevate energy transition and
customer experiences, helping companies quickly adapt and thrive in changing times. SAP Cloud for Utilities will be an end-to-end
integrated solution born of Project Elevate, announced in May 2019. The solution is designed to be deployed in a cloud or hybrid
environment to help utility companies automate sales processes, freeing up more resources to create meaningful customer experiences
that can result in loyalty and revenue. SAP Cloud for Utilities can incorporate intelligent technologies and real-time business insights,
offering extensive capabilities around marketing, service, commerce, product bundling, self-service, fulfillment of complex services
and subscription billing for commodity and noncommodity products. The solution will be built on the market-leading SAP C/4HANA
suite, SAP S/4HANA Cloud and SAP S/4HANA and will use deep product knowledge and industry and customer management
capabilities from Accenture Technology and Accenture Interactive. Developers and industry specialists from SAP and Accenture are
working together in order to help create unified, authentic and personalized customer touchpoints. Their mission is to provide unique
industry insights, agile methodologies and integration capabilities that accelerate the advanced features of SAP C/4HANA and SAP
S/4HANA across marketing, sales, commerce, service, billing and revenue management and customer data. SAP and Accenture also
plan to integrate data from Experience Management solutions from SAP with existing operational data, with the goal of helping utility
companies to manage their end-to-end core processes, networks and employees more efficiently.
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Sapiens Expands Its Partnership Ecosystem with Lightico To Enhance Digital Customer
Interactions For The Insurance Market
142
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced it has
expanded its growing ecosystem by partnering with Lightico, an industry leader that offers a next generation platform for
digital customer interactions for the insurance market. Lightico was built to address the need to connect the front-end customer
experience to back-end systems, and its technology aims to transform how businesses complete customer-facing processes. It
has received more than 10 awards and recognitions for its innovative technology, including Amdocs’ “Best Partner in the
Digital Domain” and Genesys’ “App of the Year.” The company was also recently a 2019 finalist for a CCW Excellence Award
for “Disruptive Technology of the Year.” To help its clients speed sales, improve customer satisfaction and reduce claims cycle
times, Sapiens will offer its relevant solutions, including Sapiens’ core P&C and life, pension and annuities offerings, with
Lightico’s industry-leading platform. This combined offering will free up agents to focus on their core business. Lightico
empowers businesses to complete entire customer-facing processes in real time by streamlining, digitizing and automating
interactions. With Lightico, businesses can instantly collect customer documents, eSignatures, eForms, payments, consent to
disclosures, confirm orders and verify ID, even with customers on their mobile phones.
Description

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ZINFI Partners with SugarCRM to Launch Advanced, Fully Integrated CRM-PRM
Solution
143
ZINFI Technologies, Inc., a company leading the definition and creation of Unified Channel Management (UCM) solutions and a
leader in through-channel marketing automation and partner relationship management (PRM), and SugarCRM Inc.®, the company that
helps organizations deliver exceptional customer experiences, today announced that they have a fully integrated CRM-PRM solution.
ZINFI’s highly advanced partner relationship management platform is powered by a set of do-it-yourself (DIY) tools for small to large
enterprises to automate and manage their channels effectively. ZINFI’s platform allows enterprise customers to reduce their operating
costs and accelerate revenue growth through a highly automated end-to-end channel management framework. As a part of this
framework, ZINFI’s platform will now connect to SugarCRM’s platform. With this integration, customers now have access to the
following features:
• Partner Systems of Record (PSOR) Integration – Customers will be able to take their SugarCRM resident PSORs and seamlessly
synchronize them with ZINFI’s Partner Profile module
• Single Sign-On (SSO) Integration – Either SugarCRM or ZINFI can be used for primary identity management for SSO integration
• Seamless Record Flow – Platforms for both SugarCRM and ZINFI can be configured in peer-to-peer, parent-child or child-parent
configurations to allow seamless data flow logic and synchronization
• Centralized Reporting – Integration and data synchronization allows customers to have users reside on SugarCRM for reporting,
while channel partners can access dynamic reports on ZINFI’s platform or vice versa
Description

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Temenos Announces Partnership Extension With Citi to Support Global Fund Services
Business Growth
144
Temenos, the banking software company, announced that Citi has extended its existing contract for Temenos
Multifonds Global Accounting to drive operational excellence, reduce costs and deliver digital customer
experiences for its global fund services business. Temenos’ platform and integrated operating model delivers
localized accounting and reporting to underpin the management of Net Asset Value (NAV) production. Citi
Equities and Securities Services, a long-standing partner of Temenos for more than a decade, provides an
end-to-end service proposition for asset managers in more than 80 countries across the globe. Temenos
Multifonds Global Accounting product provides an agile and flexible global platform on which Citi can
expand its business and deliver differentiated services to customers. Temenos has a 20-year track recording
of providing class-leading fund administration software. Temenos Fund Administration products support $7
trillion assets and more than 30,000 funds worldwide.
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GCPF, thinkstep and SGS Join Forces to Promote EDGE Certifications for
Green Buildings
145
The Global Climate Partnership Fund, thinkstep and SGS have signed a framework agreement to
incorporate the IFC EDGE certification scheme for green buildings into the Fund’s Technical Assistance
offer. This will allow the Fund’s Partner Institutions to easily assess the eligibility of their projects in the
construction sector using the IFC EDGE standard. To achieve the EDGE standard, a building must be at
least 20% more efficient compared to the country baseline in three categories: energy, water and embodied
energy in materials. These criteria are aligned with the project eligibility criteria of the Fund. According to
the World Green Building Council, buildings and construction account for 40% of the world GHG
emissions, and with the growing population, infrastructure projects will only increase in the future with
more than USD 95 trillion expected in needed investments in the sector. The business opportunity is there,
but the involvement of the financial sector is needed.
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Unit4 Strengthens People Experience Commitment Through SmartRecruiters’
Global Partnership
146
Unit4, a cloud leader in people-based ERP, announced a global partnership with San Francisco-based SmartRecruiters that
extends its HCM portfolio, adding best-of-breed Talent Acquisition to its People Experience Suite. SmartRecruiters is a
leading modern Talent Acquisition Suite and was recently recognized by Fosway Group as a Core Leader in Talent
Acquisition. The partnership sees Unit4 bundle SmartRecruiters’ solutions with its own ERP and Human Capital
Management (HCM) solutions to provide comprehensive source-to-hire and talent management capabilities for
service-organizations, where people matter most. With SmartRecruiters, Unit4 offers a leading enterprise-grade talent
acquisition platform with comprehensive recruitment marketing and candidate engagement capabilities, meeting the needs
of recruiting and HR operations professionals from source to hire. It sits neatly on the Unit4 People Platform, so customers
benefit from a simple integration and powerful functionality. Additionally, powerful add-ons like SmartAssistant for
AI-embedded talent matching, SmartCRM for talent sourcing and nurturing, and SmartJobs for programmatic job
advertising further enhance the breadth of Unit4’s offering with SmartRecruiters. Through its self-driving, extensible
enterprise technology, Unit4 helps organizations automate and streamline key financial and operational systems and
processes from ERP at the core to service delivery at the edge, driving better people experiences at work.
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VersaPay Signs Agreement With Samtec To Provide Customer-Centric AR
Solution
147
VersaPay Corporation, a leading provider of cloud-based invoice-to-cash solutions including electronic invoice
presentment and payment, automated accounts receivable, cash application and collections management, is pleased to
announce that it has signed an agreement with Samtec, a large U.S. electronics manufacturer and distributer, to provide
VersaPay ARCÒ. With revenues approaching $1 Billion, Samtec was looking to enhance its receivables process, and
improve the payment experience for customers, including self-service functionality. The winning platform had to
automate collections and eliminate manually driven processes, significantly reduce aged receivables and enable a
proactive approach for managing the invoice-to-cash process. As a result of an exhaustive evaluation process, Samtec
selected ARC to realize their vision of providing a truly customer-centric AR solution. Much more than just another
connector company, Samtec puts people first with a commitment to exceptional service, quality products, and
convenient design tools. We believe that people matter, and taking care of our customers and our employees is
paramount in how we approach our business. The belief is deeply ingrained throughout the organization, and means that
you can expect exceptional service coupled with technologies that take the industry further faster.
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ENGIE Chooses Accenture, Salesforce and Vlocity to Support its Customer Relations
and Help Them Achieve Their Zero-Carbon Transition
148
Accenture, Salesforce and Vlocity Inc. announced the companies are teaming up with ENGIE, a leading provider of
low-carbon energy and services, to help its customers around the world achieve a zero-carbon future. Responding to the
critical challenge of climate change, ENGIE set a goal in 2016 to become the world leader in the zero-carbon transition
and began shifting from a utility company to a provider of low-carbon energy and services. Because utility companies
are traditionally built around billing and operations, ENGIE needed to digitally transform and reimagine the way it
engages with customers to build trusted, long-term relationships. ENGIE is working with Accenture, Salesforce and
Vlocity to deploy a global unified CRM platform, putting its customers at the center of its business and empowering
employees around the world to drive customer success, transitioning them to zero-carbon energy. Accenture is helping to
define the business model, operational processes and IT architecture, and is implementing and deploying the technology
globally. Vlocity is delivering omnichannel and industry-specific cloud and mobile solutions on the Salesforce Platform,
working with Engie across B2C and B2B customer relationship transformation projects.
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XIFIN Enhances Prior Authorization and Appeals Automation Capabilities to Improve
Reimbursement for Diagnostic Providers
149
XIFIN announced prior authorization and appeals enhancements to its revenue cycle management platform XIFIN
RPM, and a strategic partnership with Infinx to reduce the associated administrative burden, cost, and complexity. Now,
XIFIN diagnostic clients have multiple options in how they can secure and manage prior authorizations for proprietary,
esoteric and toxicology testing, and remote patient monitoring, helping improve reimbursement and workflow, and
reduce labor costs. Together, XIFIN and Infinx directly impact diagnostic providers’ bottom lines by increasing their
revenue through improved reimbursement rates and decreasing the administrative labor costs of complex diagnostic tests
and remote patient monitoring devices. XIFIN RPM clients benefit from enhanced revenue cycle management
automation, including front-end payor and CPT code-specific workflow configuration, back-end exception processing,
and automated appeals workflow. The Infinx prior authorization software is a cloud-based solution driven by AI and
automation, and human expertise to deliver a best-in-class approach to patient access. The integration of technology and
certified prior authorization specialists gives providers complete coverage of their prior authorization workflow from
determination, initiation, status follow-up, through to verification of each authorization.
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Blackbaud’s YourCause Expands Global Footprint Through Hyperlocal Product Functionality
and In-Market Partnerships
150
YourCause, a part of Blackbaud, the world’s leading cloud software company powering social good, and a market leader in corporate social
responsibility software solutions, is pleased to announce its continued global expansion through its hyperlocal product differentiators and
in-market partnerships. As corporate social responsibility (CSR) programs are implemented around the world, it’s becoming increasingly
important for companies to have acute local knowledge in the countries where employees are accessing their programs and to remove any
functionality barriers. YourCause has met this need head-on by developing in-market partnerships to advance employee giving and
nonprofit support globally, while also implementing key product features for universal functionality. YourCause continues to be the market
leader in delivering localized experiences for customers – no matter where they live and work. For instance, YourCause offers segmentation
features for location-specific content, programs and features and also seamlessly connects across time zones and postal codes. Additionally,
YourCause products feature location and permission-based reporting to empower regional program administrators and ambassadors. The
CSR software leader is also growing its in-market partnerships to ensure it’s offering a hyperlocal experience around the globe. YourCause
already has established, successful in-market partnerships in multiple countries, including in Canada through CanadaHelps.org and in the
United Kingdom with Charities Trust. It recently expanded its global network by partnering with GiveIndia, India’s largest and most trusted
giving platform. Through the integration with GiveIndia, YourCause and the employees they support worldwide will now have access to
GiveIndia’s network of nearly 1,000 verified nonprofits in India alone, which ensures that employees are donating to vetted organizations.
In the future, the integration will also leverage smart technology, so donations can be easily processed through payroll giving as well as
credit card, UPI and Netbanking payments, which will simplify the giving process.
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Leading Energy Giant Based in UAE Joins Hands with Zycus to Revamp Its Procurement
Landscape
151
Zycus is pleased to announce a 3-year contract with a leading energy giant based in the UAE. The firm will soon
deploy Zycus' Supplier Management and eSourcing solutions to enable procurement automation. The client is an
international energy and water company listed in UAE operating in 11 countries across four continents. The client
strives to run its company safely and sustainably, operating to the highest ethical standards. The client required
streamlining all workflow systems to improve communication efficiencies, transparency of supplier information. The
solution had to also focus heavily on standardising and Automated systems for their sourcing cycles. During the
evaluation, Zycus showcased the versatile nature of their products, as well as their domain expertise, and developed a
strong relationship and trust with the client, leading to a successful partnership. Zycus is a leading global provider of
end-to-end Source-to-Pay suite. The comprehensive product portfolio includes applications for both operational and
strategic aspects of procurement - eProcurement, eInvoicing, Spend Analysis, eSourcing, Contract Management,
Supplier Management, Financial Savings Management, Request Management, and Project Management.
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The Idea Guy® Partners with IdeaScale, Adding Creativity Training to
Innovation Management
152
The Idea Guy®, an expert in creating new ideas that solve problems, has partnered with IdeaScale, the world's largest
cloud-based innovation software platform, to collaborate on best-in-class training programs with worldwide reach.
For most organizations, ideation and ongoing innovation is the new normal. Companies are using proven creative
processes as management tools to become "design lead," making improvements to products, services and
experiences. Brands that apply these processes, like Apple, Nike, Procter & Gamble, Walt Disney and Starbucks,
report performance increases of more than 200% over their competitors, according to a Design Value Index study of
S&P companies over a ten-year period. But not every company or public sector department has the skills, tools and
processes necessary to share that mission across an entire organization. Companies require interaction between
people, collaboration across traditional silos, and the ability to act on ideas with greater speed and efficacy in order to
make substantive change. IdeaScale and The Idea Guy aim to close that gap so that organizations can train their
employees in creative thinking, empower teams for success, and champion good ideas when they arise.
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Trustly and iPANT partner to make receiving your recycling refund easier
153
Trustly and digital recycling refund solution iPANT are pleased to announce a partnership that lets people
recycle their empty bottles at reverse vending machines (also known as RVMs or pantmaskiner) in their
housing complexes and receive their refund directly back to their bank account. Swedes are becoming
increasingly proactive when it comes to recycling and protecting the environment. In fact, each year Swedes
recycle roughly 1.8 billion bottles and cans in the “pant system.”¹ In 2018, roughly 85% of all cans and PET
bottles were recycled, and Sweden aims to reach 90%.² Through the new partnership between iPANT and
Trustly, recycling bottles and getting refunds will be easier than ever. iPANT users can simply recycle their
empty cans and bottles in the iPANT machines, installed in residential housing complexes, and scan the QR
code shown on the screen with their smartphone. They can then collect their refund and easily transfer it to
their bank account with Trustly. The partnership will initially launch in Sweden, with plans to roll out to other
Nordic countries soon.
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Event Updates

Event Updates
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Upcoming Events - Platforms & Applications
EXL Trial Master File Summit
Join Veeva at EXL's 9th annual TMF Summit taking place
January 21-23, 2020 in Orlando, Florida. Veeva experts will
present on applying AI and machine learning to transform
your TMF QC processes.
Hosted By : Veeva
Florida, USA
21-24 Jan, 2020
https://tmfsummit.com/us/registration
SCOPE Summit 2020
Join Veeva's clinical experts at the 11th annual SCOPE
Summit for clinical operations executives, taking place
February 18-21, 2020 in Orlando.
Hosted By : Veeva
Florida, USA
18-22 Feb, 2020
https://www.veeva.com/events/
EA Connect Days 2019
EA Connect Days is the Leading Enterprise Architecture Conference in
Europe for Enterprise Architects, CIOs and IT Leaders. LeanIX is bringing
together more than 500 experts to discuss, deliberate, and resolve the most
significant topics and challenges of EA and beyond.
Hosted By : LeanIX
Bonn, Germany
26-27 Nov, 2019
https://www.leanix.net/ea-connect-days-2019
Structured Finance 2019
Structured Finance is the leading event for CFOs and Treasurers
in Germany. More than 2,300 financial decision-makers from
large, medium-sized and listed companies and banks attend the
event now running for the 15th year.
Hosted By : Amadeus
Stuttgart, Germany
27-29 Nov, 2019
https://amadeus.com/en/events
The Bett show 2020
The Bett show is the largest exhibition and conference about learning and
education technology in Europe. Every year, educationalists, politicians and
developers of educational technologies come together at Bett to share ideas.
Drop by and see us on stand NQ30 where our team will be on hand to
discuss and present our suite of solutions. We will be showcasing solutions
for the Primary and Secondary sectors, Multi-Academy Trusts and Local
Authorities and other service providers.
Hosted By : Bromcom
London, UK
22-25 Jan, 2020
https://www.bromcom.com/Events
Finastra Universe London
This year, we are looking forward to welcoming over 300 senior executives from
across the UK, Ireland, the Nordics and Israel to our London event. We will be
providing insights on the developing future of financial services and how open
platforms, cloud adoption, artificial intelligence, payments and other technologies
are revolutionizing the banking landscape. We will support banks to address and
overcome challenges caused by a dynamic market with more agility, innovation,
integration and security.
Hosted By : Finastra
London, UK
2-3 Dec, 2019
https://www.finastra.com/finastra-universe/london
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AED Summit
The AED Summit is your starting line for a successful year. Available
to you during your time at Summit includes dealer-specific education
sessions, network with your peers, and discover new product lines and
business solutions for your dealership. Whether you’ve been serving
the North American equipment market for decades or just entering the
industry, it is easy to connect with your peers in one location.
Hosted By : AED
Chicago, USA
14-17 Jan, 2020
http://aednet.org/summit/
Shared Services summit 2019
The way of doing business has transformed over past years. Now the major focus is
on coping up with digital changes that are affecting the way of doing business and
staying relevant in the market. Automation and AI are disrupting the economy and
bringing a shift in the processes, way of work and end to end deployment of the
services. Organizations need to capitalize on the evolution of digitization, harness it
with the power of technology to separate themselves from the rest of the pack by
taking advantage of being early adopters and not being laggards.
Hosted By : UBS Forums
New Delhi, lndia
6 Dec, 2019
http://www.sharedservicessummit.com/
PROFESSIONAL PRICING SOCIETY – EUROPEAN & GLOBAL
WORKSHOPS & CONFERENCE
When it comes to increasing margins, as well as remaining
competitive and profitable, pricing is one of the key levers for any
company. However, many organizations continue to use Excel
spreadsheets and cost-plus pricing strategies to determine service parts
prices, often leaving money on the table in the process.
Hosted By : syncron
Berlin, Germany
27-29 Nov, 2019
https://www.syncron.com/event/professional-pricing-society-european-global-conference-2019/
Media Ad Sales 2020
This Summit shines a light on the often under-served area of
advertising sales! We will be bringing together industry leaders,
experts, and those who touch sales on a daily basis – to not only
discuss the ins and outs of optimizing media ad sales, but to move the
needle in advancing how we buy and sell media.
Hosted By : Matrix Solutions
Florida, USA
22-24 Nov, 2019
https://www.matrixformedia.com/mediaadsalessummit-2020/
JOC TPM20 Conference – El
Dorado
Michael Farlekas, E2open President and CEO, will be a Keynote
Speaker at the JOC TPM20 Conference, El Dorado, to address the
profound changes coming as a result of the rapid evolution in
visibility, connectivity, standards, data quality, and other key trends in
this market.
Hosted By : E2Open
California, USA
3-4 Mar, 2020
https://www.e2open.com/joc-tpm-conference-eldorado-2020/
SAAS North
SAAS NORTH is Canada’s only SaaS conference for scaling up.
SAAS NORTH 2019 will provide you with the tactical tools needed to
scale-up, continue to innovate or find your next customer; as well as
access to VC’s, entrepreneurs and corporate partners.
Hosted By : SAAS North
Ottawa, Canada
26-27 Nov, 2019
https://saasnorth.com/
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Supply Chain Event 2019
The annual digital supply chain event brings together
over 80 exhibitors and solution providers for
professional networking,
Hosted By : SupplyChain
Paris, France
3-4 Dec, 2019
https://www.supplychain-event.com/fr-fr.html
Kinexions Tokyo 2019
Kinexions is the industry-defining event that brings together
hundreds of leaders and practitioners from across supply chain to
learn, share and network. Gain your competitive edge in supply
chain – at Kinexions ’19.
Hosted By : BUSINESS FORUM
Tokyo, Japan
4 Dec, 2019
https://www.b-forum.net/event/jp1105abjd/
The Future of Transportation world conference
The FoT Conference was one of the first to recognize the potential of ‘Getting
Transportation Off the Ground’, and this year we will examine how soon personal
airborne transportation systems will become viable VIP and later mass
transportation. The futuristic vision of skyscrapers surrounded by airborne transport
for mass commuting could be just a few years away, but are the world’s
governments and existing transport providers and operators sizing themselves up for
the change and creating infrastructure to enable it to happen?
Hosted By : UKi Media & Events
Vienna, Austria
10-11 Dec, 2019
https://www.thefutureoftransportconference.com/en/
Join us at RSA 2020
Join top cybersecurity leaders and a dedicated community of peers as
we exchange the biggest, boldest ideas that will help propel the
industry forward. Get access to expert-led sessions, thought-provoking
keynotes, in-depth trainings and tutorials, groundbreaking innovation
programs, state-of-the-art product demos and countless networking
opportunities.
Hosted By : Bugcrowd
San Francisco, USA
24-28 Feb, 2020
https://www.bugcrowd.com/events/join-us-at-rsa-2020/
Technology Insight Summit
The summit program focused on key themes such as: innovation and
digitalisation: separating from the pack; the CIO forecast: emerging
technologies and trends to integrate into your strategy; and
infrastructure and operations: the mix of strategic, tactical and
organisational challenges in 2020.
Hosted By : GDS Group
Noordwijk, The Netherlands
27-29 Nov, 2019
https://gdsgroup.com/events/technology/technology-november-2019/
HPE Discover 2020
Experience hands-on demos, empowering sessions, networking
opportunities and expert breakouts about our most advanced
Edge-to-Cloud, AI and Security developments. Come for the
insights and connections of HPE Discover 2020, stay for the
energy and fun of Las Vegas.
Hosted By : HPE
Las Vegas, USA
23-25 Jun, 2020
https://www.hpe.com/events/discover/
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