Tailoring Software Process Capability/Maturity Models for Telemedicine Systems

Tailoring Software Process
Capability/Maturity
Models for Telemedicine Systems
GQS – Software Quality Group
INCoD – National Institute of Science and Technology for Digital Convergence

Christiane Gresse von Wangenheim
Aldo von Wangenheim
Jean C. R. Hauck
Fergal McCaffery
Luigi Buglione

UFSC At a glance

Federal University of Santa Catarina
Florianópolis/Brazil [http://www.ufsc.br]

• 48 Master courses
• 38 PhD courses
• 62 Undergraduate courses
• EUR 268 million annual budget
• 25,737 Undergraduate students
• 8,543 Graduate students
• 34,280 Students
[http://www.youtube.com/watch?v=V6E1Z5DEuvk]

INCoD is a reference institute for excellence in research, validation
and dissemination to support digital convergence. [http://www.incod.ufsc.br]

The Software Quality Group focuses on scientific research, development and
transfer of SE models, methods and tools. [http://www.gqs.ufsc.br]

STT - Santa Catarina State Integrated
UFSC Telemedicine and Telehealth Network

Several modalities:

Radiology

Cardiology

Dermatology

State-wide service with more than
2 million exams realized

http://www.youtube.com/watch?v=3ZqG-
https://www.telemedicina.ufsc.br/rctm/ T2_QBI&feature=plcp

Engineering At a glance

www.eng.it
www.eng.it

DKIT At a glance

Dundalk Institute of
Technology is a 90 acre
campus situated between
Dublin and Belfast (each
approximately 50 miles
away).
The Institute consists of 4
Schools:
1. Business & Humanities
2. Informatics & Creative
Arts
The Regulated Software Research Group which is 3. Engineering
part of LERO (the Irish Software Engineering 4. Health & Science
Research Centre) is part of the School of
Informatics & Creative Media

Agenda

• Introduction
Telemedicine
Store and Forward I PERSONALLY
• Motivation DO NOT USE
Quality Challenge AGENDAS FOR
• SPCMMs TALKS WITH
Software Process Capability/Maturity Models
LESS THAN 1H
• Research Method
Steps
DURATION –
• Quality Characteristics but that’s a
personal opinion
Asynchronous Store-and-Forward Telemedicine Systems
• SPCMM for ASFTS
Capability/Maturity Dimension
Process Dimension
• Conclusions & Next Steps
• Questions

Introduction Telemedicine

Telemedicine event can be:
Synchronous (real time): requires the presence of both parties at the
same time and a communication link between them that allows a real-
time interaction to take place
Asynchronous (store-and-forward) : involves acquiring medical data and
transmits this data to a medical specialist for assessment offline.

Timeline

Introduction Telemedicine

Telemedicine event can be:
Synchronous (real time): requires the presence of both parties at the
same time and a communication link between them that allows a real-
time interaction to take place
Asynchronous (store-and-forward) : involves acquiring medical data
and transmits this data to a medical specialist for assessment offline.

Timeline

Jean Carlo R. Hauck 8

Introduction Telemedicine (store-and-forward)

A typical Workflow of asynchronous Telemedicine:

2. Data sent 3. Specialist
electronically analyses the
examination
1. A patient is
examined

Telemedicine Server

5. Requesting physician provides a
diagnosis and continues the patient’s
treatment. 4. Findings become
available

Introduction Telemedicine (store-and-forward)

NAO
A typical Workflow of asynchronous Telemedicine: ESTA MEIO
REDUNDANTE ESSE
SLIDE COM O
2. Data sent 3. Specialist
electronically ANTERIOR?? analyses the
examination
1. A patient is
examined EU SUGIRO DE
INCLUIR UM SLIDE
SOBRE O STT PARA
MOSTRAR QUE
SABEMOS DO QUE
Telemedicine Server
ESTAMOS FALANDO-
5. Requesting physician provides a talvez ja no inicio – veja o
diagnosis and continues the patient’s slide que inclui…
treatment. 4. Findings become
available

Motivation Quality Challenge

Telemedicine has the potential to solve diverse problems in modern
health care

Its quality remains a challenge considering their potential impact on
human health:
Does a radiologist at a central medical center, receive images with the proper
resolution to effectively provide a correct examination result?
Are the patient’s data and information protected against access of non-authorized
persons?
Will there be no erroneous mix ups of examination results to patients?

SPCMMs Software Process Capability/Maturity Models

Capability/maturity models are well established in practice as a
successful means for improving software intensive organizations

Variety of software process capability/maturity models has been
developed for different domains/sectors etc. in recent years

Process capability/maturity models are repositories of “Best Practices”
software engineering knowledge


[Adapted from (ISO/IEC, 2003)]


Indicate the ability to achieve
business objectives, in relation
to process attributes associated
with processes of each maturity
level



set of processes to acquire,
supply, develop, operate,
evolve and support software -
grouped into categories of
related activities



Process dimension:
“what is done”
Capability/maturity dimension:
“how well a process is done”


Research Method Steps

AQUI FALTA
UM ULTIMO
STEP:
PROPOSAL
OF SPCMM

Quality Characteristics Asynchronous Store-and-Forward Telemedicine Systems

SPCMM for ASFTS Proposing a SPCMM

The LEGO Approach

1. MCM Repository
1. MCM Repository 2. Process Architecture
2. Process Architecture

3. Mappings &
3. Mappings & 4. Appraisal Method
4. Appraisal Method
Comparisons
Comparisons

Source: Buglione L., Gresse von Wangenheim C., Hauck J.C.R., Mc Caffery F.,
The LEGO Maturity & Capability Model Approach, Proceedings of 5WCSQ, 5th
World Congress on Software Quality, Shanghai (China), Oct 31- Nov 4 2011

SPCMM for ASFTS Proposing a SPCMM

TRIM method

Source: Hauck J.C.R., Gresse von Wangenheim C., McCaffery F., Buglione L., Proposing an ISO/IEC 15504-2 Compliant Method for Process Capability/Maturity Models
Customization, PROFES – 12th International Conference on Product Focused Software. Development and Process Improvement, Italy, 2011

SPCMM for ASFTS Capability/Maturity Dimension

Capability Levels – ISO/IEC 15504-2 “as is”

Maturity Levels – ISO/IEC 15504-2 “as is”

SPCMM for ASFTS Process Dimension

Conclusions Final words and next steps

TOO MUCH WORDS –
Based on identified quality characteristics we propose a software
CAN YOU REDUCE
process capability/maturity model for the development and OF
THE AMOUNT
maintenance of ASFTSs
TEXT?
SPCMM-ASFTS is based on ISO/IEC 15504 and its process dimension
is developed by extending ISO/IEC 12207 through several processes
related to quality characteristics considered essential and/or important
in the context of ASFTSs
This model has the potential to guide the development and evaluation
of high-quality ASFTSs by indicating and prioritizing relevant non-
functional requirements and indicating processes relevant to mature the
development of ASFTSs
A step forward to provide a better understanding of the development of
ASFTSs potentially contributing to the improvement of the quality of
such systems as a basis for an improvement of telemedicine services

Questions? Our Contact Data

Jean Carlo R. Hauck
jeanhauck@gmail.com
jeanhauck@incod.ufsc.br

C. Gresse von Aldo von Fergal Luigi
Wangenheim Wangenheim McCaffery Buglione
UFSC UFSC DKIT Engineering.IT/ETS
gresse@inf.ufsc.br awangenh@inf.ufsc.br fergal.mccaffery@dkit.ie luigi.buglione@eng.it

Tailoring Software Process Capability/Maturity Models for Telemedicine Systems

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Tailoring Software Process Capability/Maturity Models for Telemedicine Systems