Taking your intranet from local to global - Intranets 2013
- 1. Taking your intranet from local to global 6 key lessons and learnings May 2013
- 2. About us – who is Parsons Brinckerhoff?
- 3. • Global consulting firm • Founded in New York in 1885 • Public and private clients • 14,000 staff globally – approx 2000 in Australia New Zealand • A mixed staff profile (office and site based) • Parent company – Balfour Beatty plc About Parsons Brinckerhoff
- 4. About Me 4
- 5. • Collaboration Systems Leader • My role • Where I fit in About Me 5
- 6. Things I’ve done this year that have scared me: • An open water swim • Jumped out of a plane • Spoken at a conference….. About Me cont’d 6 ?
- 7. Intranets at Parsons Brinckerhoff About Parsons Brinckerhoff
- 8. Where we started The sordid history Who the key players were The journey to now (evolution) Intranets at Parsons Brinckerhoff 8
- 9. Our Intranet history • IT owned the intranet • SharePoint 2003 to 2007 • Lacked consistent navigation, branding or governance 9
- 11. Toward the future • New operating company in 2010 • A portal with multiple entry points • Culture change • Purchase by Balfour Beatty 11
- 13. Present day – global 360 • New intranet for all employees • Separate team sites • Common navigation and branding across globe 13
- 14. Present day 14
- 16. Key Lesson #1 Bring people with you
- 17. • Engage people with what could be • Set a vision # 1 – Bring people with you
- 18. • What’s in it for me? • Recruit a charismatic champion #1 – Bring people with you 18
- 19. Key Lesson #2: Participation > Governance 19
- 20. • Participation may be greater than governance* • If you build it, they won’t come • Tiered governance, based on content • It’s everyone’s intranet #2 – Participation > Governance 20
- 21. • When participation goes bad… • The upside of participation • Reuse, recycle, rejoice! #2 – Participation > Governance 21
- 22. Key Lesson #3 Hold their hands AND teach them to fish 22
- 23. • Don’t be a publishing house • Knowledge breeds champions #3 – Hold their hands & teach them to fish 23
- 24. • Keep training short and sweet • Be available, but maintain your ‘mystique’ #3 – Hold their hands & teach them to fish 24
- 25. Key Lesson #4 Maintain cultural awareness, but don’t be afraid of it 25
- 26. • Find the hidden power structures • Organisational culture • Watch for duplication – not just online #4 – Maintain cultural awareness 26
- 27. • The flip side of integration • Don’t be afraid of the sacred cows • Use organisational change to your advantage #4 – Maintain cultural awareness 27
- 28. Key Lesson #5 Know your stuff…and your people 28
- 29. • Understand your environment • Know when to tap out • Get the technical team on board #5 – Know your stuff and your people 29
- 30. Key Lesson #6 Don’t be afraid to ask for help 30
- 31. • One person can’t do it all • Recruit help! #6 – Don’t be afraid to ask for help 31
- 32. • Bring people with you • Encourage participation first • Teach staff to be self sufficient • Be aware of your culture, but not bound by it • Know your stuff, and your people • Ask for help Recap 32
- 33. 33 Twitter: @bridiemarie LinkedIn: Bridie Sampson Email: bsampson@pb.com.au Contact Me