Target the Target
- 1. BESTQUALITY COMPETITIVE PRICING CUSTOMER SERVICE CUSTOMER DELIGHT GROWTH I D E A L M A N A G E M E N T S E R V I C E S
- 2. BEST QUALITY COMPETITIVE PRICE TIMELY DELIVERY CUSTOMER SERVICE CUSTOMER DELIGHT K1 K2 K3 K4 K5 5 KEYS TO SUCCESS Ideal Management Services
- 3. HOW TO DEVELOP SYSTEM TO ACHIEVE THE ABOVE ? Ideal Management Services
- 4. Ideal Management Services After getting the order confirmation from Customer……. Get Input Review Plan Monitor Validate Verify Approve Despatch PROCESS FLOW CHART
- 5. Ideal Management Services CREATE AND APPLY PROCEDURES FOR THE ‘FIVE PILLARS’ AS FOLLOWS
- 6. BEST QUALITY Ideal Management Services
- 7. FMEA ROUTE CAUSE ANAYSIS FOR R&R STAGE INSPECTION CA & PA CALIBRATION PROCEDURE Q1 Q2 Q3 Q4 Q5 BEST QUALITY – How ? CREATION OF WORK PROCEDURE & CHECKLIST Q6 OPERATION PHARAMETERS Q7 TRAINING EMPLOYEES MOTIVATION REPORTS AND REVIEW Q8 Q9 Q10 Ideal Management Services PHARAMETER PROCE DURE PHARAMETER PROCE DURE
- 8. TIMELY DELIVERY Ideal Management Services
- 9. PLANING PREVENTIVE MAINTENANCE LEAD TIME REDUCTION CRITICAL PARTS MONITORING SKILL LEVEL MONITORING T1 T2 T3 T4 T5 TIMELY DELIVERY – How ? COMMUNICATION SKILL T6 VISUAL FACTORY MANAGEMENT T7 T8 T9 T10 TRAINING EMPLOYEES MOTIVATION REPORTS AND REVIEW Ideal Management Services PHARAMETER PROCE DURE PHARAMETER PROCE DURE
- 10. COMPETITIVE PRICING Ideal Management Services × ×
- 11. INCREASE IN PRODUCTIVITY CONTROLON PROJECT COST DECREASE IN EXPENDITURE MATERIAL RECYCLING APPLY ‘JIT’ CONCEPT P1 P2 P3 P4 P5 COMPETITIVE PRICING – how ? PROCESS IMPROVEMENT P6 TECHNOLOGY UPGRADATION P7 P8 P9 P10 TRAINING EMPLOYEES MOTIVATION REPORTS AND REVIEW Ideal Management Services PHARAMETER PROCE DURE PHARAMETER PROCE DURE
- 12. CUSTOMER SERVICE Ideal Management Services
- 13. MONITOR ON CUSTOMER COMPLAINT IMPROVE COMMUNICATION SYSTEM REQUEST FOR CUSTOMER FEED BACK AFTER SALES SERVICE REPORTS AND REVIEW S1 S2 S3 S4 S5 CUSTOMER SERVICE – How ? Ideal Management Services PHARAMETER PROCE DURE
- 14. CUSTOMER DELIGHT
- 15. CREATE CUSTOMER VISIT PLAN SUGGEST IMPROVEMENT ON CUSTOMER’S PRODUCTS REVIEW WITH CUSTOMER ON OLD PROJECTS EMPLOYEES MOTIVATION REPORTS AND REVIEW D1 D2 D3 D4 D5 CUSTOMER DELIGHT – How? PHARAMETER PROCE DURE
- 16. Ideal Management Services IN ADDITION TO THE ABOVE THERE ARE SOME OTHER DEPARTMENTS WHICH PLAYS MAJOR ROLE AND SUPPORTS FOR THE GROWTH. 1. HUMAN RESOURCE 2. MARKETING 3. PURCHASE 4. ACCOUNTS
- 17. Ideal Management Services GUIDE LINE..
- 18. Ideal Management Services IMS – Ideal Management Services plays the important role in Developing Procedures, Standards and Training of Employees. Role of IMS ….?