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Introduction to Industrial
System Engineering:
Teamwork in a Virtual Setting
for Guest Lecture Series at
ITS Surabaya
Associate Professor Dr. Boon Cheong CHEW (BC CHEW)
Universiti Teknikal Malaysia Melaka (UTeM)
3/11/2020
Introduction
-Team-working is an important part of a university education.
-The objective of lecturers assigned group work/group assignment
is meant to foster the cooperation among the students, to produce
a good quality assignment based on the team-working value.
-This team-working value has to be acculturated, prepare the
students for their future job in a company.
-COVID19 changes our way of working in a group due to social
distancing has to be remained.
-It opens another opportunity of teamwork in a virtual setting
(near or far collaboration).
Definitions
-A virtual team is a collection of a small number of interdependent,
geographically dispersed, individuals that have a common goal and
depend on electronic linking in order to collaborate and achieve it. The
team is often self managed (Jarvenpaa and Shaw, 1998).
-A virtual team is a group of people who work interdependently with a
shared purpose across space, time, and organization boundaries using
technology (Lipnack and Stamps, 2000).
Question:
Is virtual team-working a new trend?
Answer
Not a new trend.
It is an extension of
distance team-
working style into a
virtual context.
https://www.cekindo.
com/blog/business-
indonesia
Answer
For workers: cooperative process, involving mutual assistance in
working towards a common goal.
For students: collaborative learning is an educational approach of using
groups to enhance learning through working together.
Do you aware and agree?
“In educational settings, students usually work on group assignment off
campus and after lectures. The teams consist of students who attend
the same lectures, but who spend very little time discussing their group
assignment face-to-face as a small group. Increasingly these teams
communicate via text messages, phone calls, social media, e-mail”
(Alexander, 2006).
If you do this, you are practicing (in a certain extend of) teamwork in an
virtual setting
Benefits of Establish a Virtual Team
1. Lower cost (reduce traveling cost, expenditure-snack)
2. Time flexibility (reduce traveling time, meeting can be conducted at
any time as everyone agrees)
3. Free from geographical constraint (far or near to each other, we can
meet up online)
3. Improves productivity and efficiency (saving time, work from home)
4. Quick information dissemination (electronic documents are widely
shared online)
Challenges Faced by a Virtual Team
1. Lack of organizational/team structure
2. Lack of social interaction (how to response, slow response time)
3. Unequipped with good infrastructure or equipment (PC, wifi)
4. Distrust
5. Distracting environments (working from a comfortable home)
6. Non-participating members/member isolation
7. Perceived differences (knowledge, gender………….as excuses)
8. Team conflict
9. Misinformation/Miscommunication
Values to Make a Virtual Team Works
• Leadership
• Empowerment
• Initiative, cooperate
• Follow rules/guidelines/constraints (time, scope)
• Understand differences (opinions, views, values, knowledge, experiences, expertise)
• Communication (speak and listen: top-down instruction, bottom-up feedback)
• Motivated (in whatever challenges come)
• Ethics
• IT-Literacy
• Honesty and Trustworthiness
• Teamwork (team effort, team winning)
Question
Engineering subjects needs lab for experimentation, so that students
can learn by doing.
Under the virtual context without the equipment and facilities, how
can we conduct a team-working in a virtual setting to ensure students
able to learn effectively?
Group Assignment Under a Virtual Setting
For educators
Group Assignment (virtual setting)
Clearly defined task with the educational objectives:
(i) solve problems for Problem Based Learning
(ii) complete tasks
(iii) learn new concepts through group exploration/idea sharing
(different knowledge, experience, perception)
Types of Project under Engineering Field of Study
1. Video based experiment
Photo is sourced from G.U.N.T Hamburg
2. Engineering Data Analysis
Photo is sourced from eeNews Europe
3. Syllabus Transdisciplinary
Those related to
(a) Social Science
(b) Humanities
(c) Management
(d) Idea generation
Do not need specific equipment or
facilities to conduct group assignment
Photo is sourced from Amazon.co.uk
4. Problem solving
Photo is sourced from Slideserve
5. Scenario Setting
Photo is sourced from Amazon.co.uk
6. Game Based Learning
Photo is sourced from www.govtech.com
The Forms of Evaluation
Virtual Teamwork outcomes
• Assessment (tests, quizzes, examination: online or paper)
• Report (essay, paper),
• Report 2 (workbooks, skills-development logs, reflective diaries, proposal)
• Social media (blog, FB)
• Drawing (blueprint, process, charts)
• Audio
• Video
Andragogy as our teaching philosophy: understanding theory and put in practice,
for lifelong learning of adults. We are the facilitator of their learning
The Forms of Evaluation
What you want to evaluate:
(a) Contend (knowledge mastery, skills)
(b) Methods applied
(c) Process
(d) Group cooperation (interaction, team-working value. Peer evaluation)
Andragogy as our teaching philosophy: understanding theory and put in
practice, for lifelong learning of adults. We are the facilitator of their learning
BCChew’s proposed model:
Configuration of Teamwork in a Virtual Setting
Communication
Planning
Decision making
(collectively)
Execution
Monitoring & Control
Completing the task
Evaluating
Communication
Communication
Communication
Communication
Objectives: Time, Cost, Quality
Resources: Manpower, Machine,
Material, Monies
(a) Communication (data sharing, information sharing)
(b) Cooperation in planning (time, cost, quality)
(c) Lead to collective decision making (time, cost, quality)
(d) Cooperation in execution (time, cost, quality)
(e) Cooperation in monitoring and control (time, cost, quality)
(f) Cooperation in completing the task (time, cost, quality)
(g) Evaluating (i) the effectiveness of the team-working, (ii)
interactions, commitment and (iii) the final results (time, cost,
quality)
Configuration of Teamwork in a Virtual Setting
References:
Alexander, P. M. 2006. Virtual teamwork in very large undergraduate
classes. Computers and Education. 47 (2006). pg 127-147.
Jarvenpaa, S. L. & Shaw, T. R (1998). Global virtual teams: Integrating
models of trust. In P. Sieber, & J. Griese,(Eds.), Organizational
virtualness proceedings of the V O Net – Workshop, April, 1998. Bern:
Simowa Verlag 35-51.
Lipnack, J., & Stamps, J. (2000). Virtual teams: People working across
boundaries with technology (2nd ed.). New York: John Wiley & Sons,
Inc..
Thank you!
• Please google BC Chew to follow up my work.

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Teamwork in A Virtual Setting

  • 1. Introduction to Industrial System Engineering: Teamwork in a Virtual Setting for Guest Lecture Series at ITS Surabaya Associate Professor Dr. Boon Cheong CHEW (BC CHEW) Universiti Teknikal Malaysia Melaka (UTeM) 3/11/2020
  • 2. Introduction -Team-working is an important part of a university education. -The objective of lecturers assigned group work/group assignment is meant to foster the cooperation among the students, to produce a good quality assignment based on the team-working value. -This team-working value has to be acculturated, prepare the students for their future job in a company. -COVID19 changes our way of working in a group due to social distancing has to be remained. -It opens another opportunity of teamwork in a virtual setting (near or far collaboration).
  • 3. Definitions -A virtual team is a collection of a small number of interdependent, geographically dispersed, individuals that have a common goal and depend on electronic linking in order to collaborate and achieve it. The team is often self managed (Jarvenpaa and Shaw, 1998). -A virtual team is a group of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology (Lipnack and Stamps, 2000).
  • 5. Answer Not a new trend. It is an extension of distance team- working style into a virtual context. https://www.cekindo. com/blog/business- indonesia
  • 6. Answer For workers: cooperative process, involving mutual assistance in working towards a common goal. For students: collaborative learning is an educational approach of using groups to enhance learning through working together.
  • 7. Do you aware and agree? “In educational settings, students usually work on group assignment off campus and after lectures. The teams consist of students who attend the same lectures, but who spend very little time discussing their group assignment face-to-face as a small group. Increasingly these teams communicate via text messages, phone calls, social media, e-mail” (Alexander, 2006). If you do this, you are practicing (in a certain extend of) teamwork in an virtual setting
  • 8. Benefits of Establish a Virtual Team 1. Lower cost (reduce traveling cost, expenditure-snack) 2. Time flexibility (reduce traveling time, meeting can be conducted at any time as everyone agrees) 3. Free from geographical constraint (far or near to each other, we can meet up online) 3. Improves productivity and efficiency (saving time, work from home) 4. Quick information dissemination (electronic documents are widely shared online)
  • 9. Challenges Faced by a Virtual Team 1. Lack of organizational/team structure 2. Lack of social interaction (how to response, slow response time) 3. Unequipped with good infrastructure or equipment (PC, wifi) 4. Distrust 5. Distracting environments (working from a comfortable home) 6. Non-participating members/member isolation 7. Perceived differences (knowledge, gender………….as excuses) 8. Team conflict 9. Misinformation/Miscommunication
  • 10. Values to Make a Virtual Team Works • Leadership • Empowerment • Initiative, cooperate • Follow rules/guidelines/constraints (time, scope) • Understand differences (opinions, views, values, knowledge, experiences, expertise) • Communication (speak and listen: top-down instruction, bottom-up feedback) • Motivated (in whatever challenges come) • Ethics • IT-Literacy • Honesty and Trustworthiness • Teamwork (team effort, team winning)
  • 11. Question Engineering subjects needs lab for experimentation, so that students can learn by doing. Under the virtual context without the equipment and facilities, how can we conduct a team-working in a virtual setting to ensure students able to learn effectively?
  • 12. Group Assignment Under a Virtual Setting For educators
  • 13. Group Assignment (virtual setting) Clearly defined task with the educational objectives: (i) solve problems for Problem Based Learning (ii) complete tasks (iii) learn new concepts through group exploration/idea sharing (different knowledge, experience, perception)
  • 14. Types of Project under Engineering Field of Study 1. Video based experiment Photo is sourced from G.U.N.T Hamburg
  • 15. 2. Engineering Data Analysis Photo is sourced from eeNews Europe
  • 16. 3. Syllabus Transdisciplinary Those related to (a) Social Science (b) Humanities (c) Management (d) Idea generation Do not need specific equipment or facilities to conduct group assignment Photo is sourced from Amazon.co.uk
  • 17. 4. Problem solving Photo is sourced from Slideserve
  • 18. 5. Scenario Setting Photo is sourced from Amazon.co.uk
  • 19. 6. Game Based Learning Photo is sourced from www.govtech.com
  • 20. The Forms of Evaluation Virtual Teamwork outcomes • Assessment (tests, quizzes, examination: online or paper) • Report (essay, paper), • Report 2 (workbooks, skills-development logs, reflective diaries, proposal) • Social media (blog, FB) • Drawing (blueprint, process, charts) • Audio • Video Andragogy as our teaching philosophy: understanding theory and put in practice, for lifelong learning of adults. We are the facilitator of their learning
  • 21. The Forms of Evaluation What you want to evaluate: (a) Contend (knowledge mastery, skills) (b) Methods applied (c) Process (d) Group cooperation (interaction, team-working value. Peer evaluation) Andragogy as our teaching philosophy: understanding theory and put in practice, for lifelong learning of adults. We are the facilitator of their learning
  • 22. BCChew’s proposed model: Configuration of Teamwork in a Virtual Setting Communication Planning Decision making (collectively) Execution Monitoring & Control Completing the task Evaluating Communication Communication Communication Communication Objectives: Time, Cost, Quality Resources: Manpower, Machine, Material, Monies
  • 23. (a) Communication (data sharing, information sharing) (b) Cooperation in planning (time, cost, quality) (c) Lead to collective decision making (time, cost, quality) (d) Cooperation in execution (time, cost, quality) (e) Cooperation in monitoring and control (time, cost, quality) (f) Cooperation in completing the task (time, cost, quality) (g) Evaluating (i) the effectiveness of the team-working, (ii) interactions, commitment and (iii) the final results (time, cost, quality) Configuration of Teamwork in a Virtual Setting
  • 24. References: Alexander, P. M. 2006. Virtual teamwork in very large undergraduate classes. Computers and Education. 47 (2006). pg 127-147. Jarvenpaa, S. L. & Shaw, T. R (1998). Global virtual teams: Integrating models of trust. In P. Sieber, & J. Griese,(Eds.), Organizational virtualness proceedings of the V O Net – Workshop, April, 1998. Bern: Simowa Verlag 35-51. Lipnack, J., & Stamps, J. (2000). Virtual teams: People working across boundaries with technology (2nd ed.). New York: John Wiley & Sons, Inc..
  • 25. Thank you! • Please google BC Chew to follow up my work.