Tech writer's profile
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Srivani Gorantla has over 10 years of experience in technical writing and 15 years of experience in English language training, banking, school management, and market research. She has developed documentation such as online help, training materials, brochures, and websites for various companies using tools like Robohelp, HTML, and Adobe programs. Her experience includes positions as a lead technical writer, consultant, and head of human resources, training, and documentation.
Tech writer's profile
- 1. SRIVANI GORANTLA #207 Saikiran Apartments I, SBH Officers’s Colony, Sri Nagar Colony, Hyderabad-73 vani_nz@yahoo.com or srivanig2008@gmail.com +91-9849097646; 040-23736736 Career Objective A Driven Technical Writer and an accomplished English Teacher, with dynamic written communication, editing, grammar and punctuation skills to support the objectives of organizations I work for. TW Skills: Technical Writing/Editing, Screen/Script Writing/Editing, Web Content Writing/Editing TW Tools: Robohelp 11, HTML(familiar), Snag IT 11, Adobe Captivate 8, Adobe Acrobat, MS Word/ Excel/ Power point, Axure 6.5( aware), Adobe Frame Maker 9(familiar) ,etc. Experience Summary 10+ years of experience in Technical writing & 15 yrs of varied experience in Product & English Language Training, Banking, School Management and Market Research. Emcee for various events organized in every organization I worked for. 1 yr diploma in e-Commerce from Genweb Technologies, Abids, Hyderabad. Trained by Mr. Neil Gogte, Java Expert and IT Specialist. An understanding of all phases of the Software Development Life Cycles including process mapping, scope definition, requirements definition, functional design, testing, implementation and user training Prepared Web Help document for Hill’s Pet, Online Help for Lawson’s Order Validation, Micro Financiers, Samsung BP Apparatus, VCD CutPro etc., using ROBOHELP, Irfan View, Snag IT9, Zapgrab, Adobe Captivate 7, etc Developed White Paper on Virtualization of Desktop Services for GE, client of Saras India Prepared Promotional Brochures for SBG, TExpertsIndia, MEdoc, Electronic Medical Record Micro Financiers, etc. Designed the course curriculum for Junior Intermediate level at the University of Waikato, ELPA’s Spoken English Courses (Basic, Intermediate and Advance level) Developed Web Content for Photozalbum www.photozalbum.com www.allentownplasticsurgerycenter.com, US cosmetologist website, etc. Prepared Brochure for AP Society for Protection and Empowerment of Women and Children Prepared an Interactive Training Kit For First Flight Couriers, a complete video capture of the functional flow with voice over Prepared Course Material and teaching aids at the University of Waikato Language Centre, Auckland, New Zealand to make language learning simpler and easy to understand Skills and Strengths Extensive Computer and Technical Skills including; Page layout, desktop publishing, illustration, online documentation and Editing Development of standard operating procedures and new user training Excellent people management skills, with go getting attitude Supervisory Skills including the ability to: Communicate well with co-workers, management, and outside vendors Edit the work of others in a constructive and non-ego-bruising manner Analyze projects and quantify them into tasks and budget requirements Independently plan and monitor projects, ensuring timely and cost efficient task completion Make work assignments and gauge individual progress Ability to work well independently as a self-starter as well as a team player Strong attention to detail and a “hands-on” approach to work An effective communicator with good problem solving & relationship management skills
- 2. Professional Experience: DWPractice LLC Sep 2015 – till date http://www.dwpractice.com/AnvizentBI_Dashboards http://www.arghainc.com/ Lead Product Training & Documentation Anvizent Product Expert Established Documentation Standards, Templates, Style for the company Designed and developed Product End User Documentation (online help, Client documentation, Power Point Presentations, etc.) for Anvizent Designed Training material and responsible for delivering Product Training Online Help, Client Documentation, Initiated and Established Product Customization process for Anvizent – Validation of Customization request and uploading to JIRA, Monitor and follow-up the enhancements, get UI testing process for Customization and Documentation Freelance Copy, Content and Technical Writer Mar 2014 – Aug 2015 I am specialised with creating and developing content for Company Brochures, Company Profiles, Directors Profiles, Web Content, Business Proposals, IT Documentation like, End-user documentation, Use-case documents, Installation Manuals, Technical documentation like requirement analysis, design documents, etc. I also conduct training in Content writing, Technical Writing, Communication skills (both Verbal Written and e-Mail), Personality development, Attitude building, etc. Some of clients on board: Hearing Solutions Live Well Hospitals Gelivi Renewable Energies Private Limited Real Time Lab Technologies iConcept Software Services Pvt. Ltd. Aug 2013 – Feb 2014 Lead Technical Writer iConcept is a Product based global technology company that specializes in providing real time customer intelligence solutions. These decisions support systems help clients across Agri, CPG, Healthcare and Pharma industries to Locate, Know, Analyze and Connect with hitherto unreachable customers and untapped markets. iConcept’s technologies helps bridge the information and service gap that exists in the rural and urban market. Job Responsibilities: Plan, Organize and implement Documentation Plan. Explore documentation requirements from time to time. Delegate and monitor team’s work to meet the time lines. Address both internal and external End-user Documentation needs. Emcee for various Annual and Product Launching Events organized both for Internal, External and international clients. Motivate, guide and train the team on documentation skills. Inspire, guide, train and counsel the all employees on personal grooming, projection, verbal & written communication, and presentation skills. Take initiative and involve in organizing and hosting events.
- 3. Centre for Good Governance (CGG) Govt. of AP, India Sr. Technical Writer July 2011 – Dec 2012 CGG coordinates and supports the design and implementation of GoAP's Governance Reform Programme. CGG undertakes action research, provides professional advice to, and conducts change management programmes for government departments and agencies to help them implement their reform agenda successfully. CGG works closely with policy-makers like Ministers, senior officials, management experts, institutions and other stakeholders, especially citizens towards ushering in a caring government – people centered. Job responsibilities: Prepared a Project Proposal for automation of AP Legislative Assembly and currently studying the requirements of two important functions of APLA for immediate automation. Prepared User guide for APLA Website internal users such as MLAs, MPs and Administrative Staff. Continuously supporting the Project Managers and mentoring the PLs & TLs in preparation of Software documents like SRS, IDD, Client MoMs, Management MoMs, Team MoMs, Phase-end Moms Status Reports, DAR, etc. for CMMI certification. Developing Technical Documents and End-user Documentation for applications developed and maintained by CGG for AP and other State Govt. Projects Given Business and project presentations to Senior Govt. Officials on the functionality aspects of the applications developed for their department Developed Workshop Reports for various workshops organized at CGG Robotutor Solutions Pvt. Ltd. VP Human Resources, Training & Documentation Aug 2010 – Feb 2011 Robotutor Solutions is a product based IT development Company. Robotutor is a company that provides professional, customized and cost effective solutions in Web Designing and Software Development. Job Responsibilities: Streamlined the complete branch operations in terms of HR and Accounts Established Marketing department and initiated marketing activities Guide and counsel the employees on different aspects like, work culture, time Management, body language, etc. Liaisoning with private, public and government departments to address IT needs, etc. Train the documentation team on start-up documentation like, copy writes, RFPs, MOUs, Scope Documents, etc. Moderator for events Product Launch events organized Discus with SMEs, Understand the functional aspects of the software products developed and design the Technical & End-user documentation plans Guide and train the PMs, TLs in preparing SRS, IDD, MoMs, Client Correspondence, etc. Cambridge Technology Enterprises Feb 2009 – July 2011 Consultant (Freelance Technical Writer) CTEPL is a CMMi level 5 Company having its operations across the Globe. CTE provides mobile software development services to companies ranging from Fortune 500 software services companies to NASDAQ-listed technology companies. CTE has technology relationships established with PDA and phone vendors, such as Sharp Japan and Motorola.
- 4. Complete project has been outsourced to me. I have deployed a 4 member team for developing nearly 800 pages Web help for an R& D application developed for Hill’s Pet, by CTE. Web help has been developed using Robohelp 8 and SangIT 9 Job responsibilities: Handled a team of 4 technical writers. Perform end user analysis for the documentation to be prepared, interact and get the knowledge transfer form SMEs, draw-up a document plan, prepare documentation schedule, etc. Got a good Understanding of SDLC and designed DDLC Performed usability testing of the software with the help of the team, to develop the flow Understand the process flow with the help of use case documents, work flows, etc. Developing Web help, Context sensitive Help, User Training Material for Hill’s Pet Reviewing and editing Use case documents, proposals, Marketing material, etc. Interacting and collating information from Project Leads, Project Managers, Team Leads, Developers, Testers, etc. Developing content for multiple documentations, on need basis Mentoring and Training juniors Soft pal Technologies Pvt. Ltd Feb 2009 - 2010 Consultant (Freelance Technical Writer) Soft Pal, a Hyderabad, India based organization; has been in software application and product development as well as testing and consulting services since 1994. In the last seven years, Soft Pal has designed, developed, tested and successfully implemented software applications for more than 40 Clients. Made a user analysis and designed a Training Kit for the users of application for First Flight Courier Services, a client of Soft Pal The Interactive Training Kit has been developed in Adobe Captivate 4 Prepared a script and added a voice over for the entire video, instructing the user about the usage of complete application right from login Saras India Systems Pvt. Ltd 2008 -09 Consultant (Technical Writer) Saras India provides B2B and B2C E-commerce solutions apart from offering exclusive Internet based services for its clients by working with the latest technologies. Saras India develops applications independent of the application servers and platforms, making the applications 'indestructible'. Job responsibilities: Currently developing Web site content and Search Engine Optimization for New You Center, a cosmetologist website developed by Saras India Developed Need based Documentation for clients of Saras India Pvt Ltd. Developed a white paper for Virtualization of Desktop services for GENPAC, promotional brochures, etc Anusaraka Project – IIIT Campus, Gachibowli Mar 2008 – Sep 2008 Consultant Technical Writer-cum-Facilitator(Honorary) Anusaaraka is an approach to Machine Translation based on Information Dynamics, inspired by Panini's grammar. It enables a person who knows any one Indian language, to understand texts in other languages like Sanskrit, Telugu, Kannada, or English. However the user needs some training to use the software effectively
- 5. Prepared guidelines for the team who are going to work on finding Hindi equivalents in English and also the Hindi/English Language Experts Organised Training for Language team to give them an overview of the application Prepared a Summary of the project/ Quick Reference manual Prepared guidelines for Technical team HSBC bank (Global Service Centre) 2004 –Feb 2008 Risk Analyst, Responsibilities: Advocated the idea of developing an on-line help document and user guide for FALCON-for UK customers (Fraud Prevention Software) and HBME-Cards (UAE customers) which is in the process Consistently handle significant quires on customer complaints with empathy and understanding Interact consistently with branch relationships of Premier customers, intelligence team & other GSC’s to address customer queries such as arranging special flags on accounts as per customers’ request Assist management team in daily operations, which include running snapshots and timely queues count that has information on total number of cases left un-worked in a particular queue, constantly up-dating valuable customer information, etc., Research International – Auckland, New Zealand 2003 - 2004 Supervisor, Market Research Responsibilities: Advertise and recruit interviewers for different projects Train the interviewing team and supervise the team performance from time to time Arrange for the field interviews as well as face to face interviews for the set projects Interact with the overseas clients via e-mail regularly to keep them posted with the complaints about the products from tome to time and arrange phone calls to dissatisfied customers Arrange product testing sessions for introducing new products into the market and testing the market pulse, drawing up reports and giving the feedback to the clients Accomplishments: Best Performance Award for the year 2003-2004 The University of Waikato Language Institute, Auckland, NZ Oct – Dec 2002 Language Teacher- General English Responsibilities: Asses the LSRW skills of the students and put them into basic, Intermediate and senior levels Make lesson plans and work to the syllabus Create resources depending on the lesson plan Incorporate use of facilities and resources like computer lab, self access room, library, tc., Arrange and supervise field trips Evaluate performance & write reports Accomplishments: Initiated Field trips to enhance learning in a natural way. Developed Several innovative methods and teaching aids made the learning process easy and helped the teachers to identify the shortfalls. Elpas Spoken English 1994 – 2002 Course Designer & Coordinator Responsibilities: Design the course curriculum Articulate the course objectives
- 6. Coordinate the activities between students and instructors Prepare handouts and study material Interact regularly with the CIEFL professors to update the curriculum from time to time Motivate students to involve in group discussions and to utilize the Audio and video equipment effectively Day Spring Convent 1989 – 1993 Principal Extra curricular Activities: 1. Elected as the President of College Union, Govt Degree College for Women, Begumpet, Hyderabad 2. Participated in Mini National Games, 1979 ACADEMIC CREDENTIALS 1989 M.Com, Osmania University, Hyderabad 1991 B.Ed. Osmania University, Hyderabad 1999 LLB, PRR College of Law, Osmania University