Cloud ready Multi-tenant SaaS Application Platform

Cloud Ready
Multi-tenant Application Platform

Ram Kumar - Director – Product Management
ram.k@techcello.com
www.techcello.com
(A Division of Asteor Software Inc)

Innovation

Featured by Gartner for its Innovative, Cool and Potentially disruptive offering

© Techcello www.techcello.com

Case Study - 1
 Invision, Germany – Leading player in Workforce Management
– Bought 30 developer licenses
– Was planning to build an in-house multi-tenant engineering
platform before coming across Techcello
– Evaluated Techcello for 2 months with extensive performance
testing and POCs
– Decided to standardize on our platform as the engineering
foundation and framework for all their present and future
products
– Has a migration road map for the next 2-3 years moving existing
products / features and customers piece by piece.

Case Study 2
 Benefits Administration Platform for a large US based HRO

– The entire product built on top of the framework
– Views, Business rules and workflow are customizable by end
users at the tenant level
– Customer sees increased market opportunities because of the
flexible product design:
• Operations and Marketing people can configure and implement
product to suit the customer.
• Demo of Benefits Plan design is used to win new accounts.


Benefits Administration System built on Techcello
Before

After

Only IT personnel can make system
changes

Only domain expertise is required to make
a change

3 months to configure a new client

3 days to configure a new client

Poor Scalability

Scale up and Scale out capabilities to
accommodate several new and large
clients

Manually configured business processes
+
Complex and disparate rules for each
customer
+
Heavy dependence on direct backend
updates

Uniform and template-ized business
processes and rules
+
Operational manager can make even the
most fine-grained system change to the
system from his laptop in a holiday resort

Case Study 3
 Synergita –Start up in Talent/Performance Management System

– Had a young team (2-4 years experience)
– Needed a strong, tested and scalable Multi-tenant platform so
that they can focus only on the business domain functionalities
– Successfully live at Amazon
– Extensively leveraged the customizability and configurability
aspects of the framework on a multi-tenant architecture.
– Is able to offer a disruptive pricing of US$ 25 per user per year
with a product that can be “sefl-configured” by customers across
verticals, domains and organization sizes.


Other Applications being built on Techcello
 Affiliate Marketing System – Concep Global UK

 Business Management Portal – Rofarez Malaysia
 CRM – Duosoft Colombo
 Retail KPO - Mobius
 POC Stage
– Large BPO : Migrate multiple CRM instances to Multi-tenant
architecture, Customize and configure for each client differently,
while maintaining a single code base;
– Retail Software ISV : Migrate Loyalty Management Module to
Cloud based SaaS


Multi-tenancy – Maturity Levels


The Development Platform


The Architecture


The Process


The Value Proposition
 Develop on .NET, Deploy Anywhere

 Cloud ready scalable, Multi-tenant
 Architectural and Engineering excellence packaged and delivered as
a product and used during development as a framework
 30-50% saving in cost and time to market
 Strategic and Technical control over the entire application stack
 Freedom Flexibiliry and Control of Custom Development without the
complexities, risks, costs and time overheads associated with ground
up development



Exception Management

Instrumentation

Caching – Distributed
Caching

Data Access
Management

Service Injection

Policy Injection



Data Connection
Abstraction

Authentication

Data Security

Access Control

Customization

Adhoc Query and
Report Builders

Notification

Audit Trails

Scheduling

(Data Isolation /
Partitioning)



Subscription Management

Tenant Management

Usage Monitoring and
Metering

Data Management Utilities


Distributed Caching


Distributed Data Architecture

Partitioning
• Distribute Load Across Servers Based On TenantId
• Vertical Partitioning
• Distribute Load Across Servers Based On Functionality
• Horizontal and Vertical Partitioning
• Functionality +Tenant - server Mapping
• Connection String Management By Functionality and Tenant
Data Isolation
• Tenant View Filter


Data Architecture


Authentication

Authentication
• Tenant Code Based Authentication
• Single Sign On
• SAML
• Federated Authentication
• Support claims
• Identity Provider
• Password Policies


Authorization / Access Control
ACL Policy

• Privilege Based Authorization
• Named Privileges
• Entity Action Privileges
• Custom Access Control Policies
• Global Roles
• Tenant Defined Roles
• License and Privileges
• Features Privilege mapping
• Role Privilege Mapping
• Access Control Units

Datascope Policies

• Static and Dynamic Data Scope
• Tenant defined policies

Audit Trail

Types
•
•
•
•

Event Auditing
Snapshot recording
Change tracking
Performance Audits

When to Audit
• Time based audits
• Event based audits


Data Security

Data Security
•
•
•
•

Strong Algorithm
Key Storage
Minimal Dual Storage
High Privileged User For Key

Consideration
• Performance
• Direct Data Access In Reports


Customization
Customization Units

•
•
•
•
•

View Customization
Data Customization
Report Customization
Business Rules
Workflow

View Customization
•
•
•
•

URL Customization
Logo, Themes
Form Fields – Visibility, Editability, Mandatory
Labels


Customization
Report Customization
• Adhoc Query / report / Chart builder
• Precanned reports customization – custom fields support, visibility,
order
Business Rule Customization

• Business Rule Editor
• Domain Model Driven
Workflow Customization
• Workflow Editor
• Human Workflow


Customization


Notification

Notification
•
•
•
•
•
•

Email Notification
FTP Notification
Notification Templates
Notification Audits
Batch Notifications
Background Jobs


Subscription Management
Package Management
• Modules and Features Based Subscription
• Usage Based Subscription
• Fixed
• Blocks
• Seat Based Subscription
• Custom Subscription – Pick and Choose
Access Control By Subscription
• Privileges Based On Subscriptions
Metering
• Usage Audits
• Usage Reports
Billing
• Integration with your Own billing or Cloud Billing Providers

Tenant Provisioning

Provisioning
• Auto Provisioning
• Passive Provisioning
• Background Jobs On Provisioning
De-Provisioning
• SLA implementation
• Tenant Exit Jobs



• Backup Utility*
• Restore Utility*
• Bulk Import / Export Utilities*

*Roadmap

Thank You
 For more information

– Ram Kumar (ram.k@techcello.com)


Cloud ready Multi-tenant SaaS Application Platform

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