Telecom Expense Management Presentation
- 1. 1Presentation of servicesOpportunities in management of the Telecommunications Budget This document is strictly private and confidential. They may not be total or partial reproduction by any print or electronic formats..
- 2. AgendaMeeting objective: Introduce the concept of Telecom Expense Management (TEM) and explain Corpotel´s capabilities to identify opportunities of savings and cost reductionContents:Who is Corpotel?BackgroundOur services PortfolioOur engagement processNext steps.
- 3. 1. Who is Corpotel?
- 4. Who is Corpotel?“Our Customer talk for us”Company ProfileAn American company with headquarters in Miami, Fl.Founded in 2001.Providing TEM / WEM global services to clients in North America, South America, Europe, the Meddle East and Africa.South Florida Tech 100 companies.Top Business Telephone CompaniesTEMA Board Member (Telecom Expense Management Association).“Best Partner Award” delivered over multiple years by Applica Consumer Products (Black & Decker, George Foreman Grills, Etc).Most Relevant Awards
- 6. BackgroundTelecom Expense Management The processes, tools and activities used by a Corporation to constantly optimize and contain the Telecommunications related costs of their operations.Key findings among the industry analysts:Just a few companies have an integrated Telecom Expense Management Strategy.
- 7. Most of the expenses are tracked on a country basis, setting aside the overall management.
- 8. Telecom expense is growing year to year within the company budget.
- 9. The less controlled service is mobile expense management.
- 10. The fastest growing slice within the telecom expenses are related to wireless and unify communications.“Managing telecom expenses is a complex task that requires knowledge about multiple technical an business topics”
- 11. BackgroundCase Behind Corporate Mobile ManagementAs opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability, productivity, increased sales, and better customer service. Best in Class Enterprise customers INCREASED their Mobile TCO 19% last 24 months ( more devices to employees and more services due to mobility initiatives) Mobile devices are on the rise, new services abound,
- 12. More complexity inherent to the management of the device, as well as the services, policies, security and applications.Companies are responding to this complexity by outsourcing Mobile provision and help desk operationsDramatic performance gains of 30-40 % in customer satisfaction and employee productivity.
- 13. BackgroundWhy is it hard to manage mobile devices ? Historically they were brought in to the work place by the employees . Companies reacted lately as they realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.“A cell phone life cycle its filled by many interaction points between the employees, mobile applications, technicians, providers and the people responsible for supervision and payments”New Employee hire or promotionContract of new line or existing line handoverNew equipment andservices requirementCorporate policies validationCost center allocationLine activationEmployee utilization Invoice ManagementPayment managementClaim managementTechnical ManagementLine operations managementEmployee layoff or resignationEquipment reconfigurationPlan managementAccount deactivationLine modification or deactivationAll of this has to be done Globally in different languages and with multiple Carriers and Currencies
- 14. 3. Our services Portfolio
- 15. Service PortfolioCorpotel’s Value proposition for customers: Services designed to manage and contain cost NO investments, NO complexities Simple to ad to existing services and offerings Larger relevance with client, Recurrent Services10Wireless devices are the less controlled appliances within the telecom network of corporationsArea where we suggest to begin, because it could be quickly and provide results almost immediatelyMANAGED SERVICES
- 16. Service PortfolioHow does Corpotel fills the Coin Pot using the TEM doctrine?We have helped our clients to find savings primarily through the following sources:“Knowing telecom expenses lead us to decrease their costs”Reduction on the mobile communications expenditures.Increasing the lifecycle management of the Telecom Assets.Gain benefits by using better the new and disruptive technologies
- 17. Service PortfolioOur services are focused to support the clients to increase their control, to facilitate their management and to allow the centralization of the operation of the telecom budget management. We can handle 3 levels of servicesKey work activitiesData validation and uploadSystem Platform / MethodsClaims and creditsXBudget Management sub-processesInvoice ReceptionExpense analysis and auditTELECOMCARRIERSPaymentapprovalTo hire, to change or to end a contractTelecomBudgetContracts and services inventoriesCost allocationTelecom ExpenseReportsSuppliers and providers Qualification
- 18. Service PortfolioCharacterization of servicesHigherCONSULTING & BPO SERVICESAsset Management
- 19. Preparing and monitoring the implementation of Telecom policies.
- 20. Continuous Analysis of internal consumption groups and individuals
- 24. ERP integration ServicesGoldCorpotel’s accountability on the expected resultsCONTINGENCY SAVINGS SERVICESLessPremiumAudits
- 26. Cost allocation
- 27. Claim Management
- 28. “Custom” report generation WEB BASED SUBSCRIPTION SERVICESHigherReceipt and processing of invoices and receipts
- 29. Analysis of receipts and expenditures
- 30. Generation of predefined reports
- 31. Web Based Self ServicesBasicDepth of the service to be providedLessFacilitatorOperatorOwner / Consultant Corpotel’s responsibilities
- 32. Service PortfolioWeb App - FunctionalitiesOur application packages are designed to help our customers regardless the kind of bundle contracted. And they are scalable, you can hire now the Basic package and within a year get the Premium or Gold it’s up to your requirements.
- 33. Service PortfolioResponsibilities MatrixWe have defined a clear responsibilities matrix for each service.We support all our processes in our 10 years of experience helping clients define standards and procedures, all of them contained in our best in class Telecom Expense Knowledge Base.
- 34. 4. Our engagement process
- 35. Our engagement processWe are planning to use a “step by step” approach focused to lower the perceived risks and to increase the achievement of savings from the beginningStep 1Step 2Receive a 30% bonus of your first invoice in cost saver tools (US$ 350 for every 500 cell phones)2 months of Basic WEM for free“Try before you buy”“Start Saving”Risk freeGet results fast* Wi-FI Voip phone, Dual SIM unlocked GSM phone, mobile calling card) Foretell for the first timeLearn free“Take a look at the entire forest”“Harvest”We help you build your TEM strategy for free after an in depth survey and analysisGet your hands on our tools and processes to manage TEM as a free bonusStep 3Step 4
- 37. An strong part of our value proposition is our price structure which is significantly lower than the competence in the international market.This prices are a reference and does not represent a commitment with the holders of this presentation to charge them with this structure if its not signed in a Statement of Work.All figures expressed in Dollars per managed device per month.Corpotel Price RangeOur engagement processWHAT THE OTHERS CHARGE* According to benchmark analysis from “The Voice Report” and “The Aberdeen Group”
- 38. 5. Next Steps
- 39. Next stepsDefine if audience is willing to run a 2 months pilot using our platform and services.Or if there is another way to help achieve its Telecom budget objectives quickly:Contingency program.Telecom Assessment.Technology migration (general or pointed)Tell us what part of your Telecom operations is giving you headache… we can help.
- 40. Este documento es de carácter privado y estrictamente confidencial. Queda prohibida su reproducción total o parcial por cualquier medio impreso o electrónico.22