Why_Telecom_Consulting_Presentation
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This document discusses using an outside telecom consulting firm to assist with reducing telecom costs. It notes the industry turmoil, budget challenges, and value a third party can provide. Third parties can identify billing errors, negotiate prices, help with technology selections, manage implementations, provide ongoing optimization and support, and maintain vigilance. They offer an independent and objective review to free up internal resources. The document discusses various third party models and highlights the advantages of the firm Schooley Mitchell, the largest independent telecom consulting firm in North America.
Why_Telecom_Consulting_Presentation
- 1. 11 Using Outside Sources to AssistUsing Outside Sources to Assist with Telecom Cost Reductionwith Telecom Cost Reduction Jerry Pollio, Managing PartnerJerry Pollio, Managing Partner Schooley Mitchell Telecom ConsultantsSchooley Mitchell Telecom Consultants
- 2. 22 AgendaAgenda Industry Turmoil and Confusion Budgets and Challenges What can a Third Party Do to Help? Third Party Value Proposition Choices in Third Party Business Models The Schooley Mitchell Way
- 3. 33 Telecom ConfusionTelecom Confusion Multiple Rates, Tariffs, Contracts, Plans Constant Technology Changes Mergers, Acquisitions, Bankruptcies Constant Change among Vendors Thousands of Disparate Billing Platforms Extensive Billing Errors Differences – State By State
- 4. 44 Multiple ServicesMultiple Services Local ServiceLocal Service VoIPVoIP WirelessWireless Long DistanceLong Distance Data (WAN)Data (WAN) Remote AccessRemote Access InternetInternet Calling CardsCalling Cards Audio, Video, Web ConferencingAudio, Video, Web Conferencing PagingPaging Web Hosting / Co-locationWeb Hosting / Co-location Network Security, Data Backup,Network Security, Data Backup, Disaster RecoveryDisaster Recovery
- 5. 55 Budget ProcessBudget Process Manage & Fund Important InitiativesManage & Fund Important Initiatives Understanding the Issues – PrioritizeUnderstanding the Issues – Prioritize ProjectsProjects Limited Internal ResourcesLimited Internal Resources Phone by Phone, Line by Line,Phone by Phone, Line by Line, Feature by Feature Analysis to CreateFeature by Feature Analysis to Create Found MoneyFound Money Optimization is a Challenging ProcessOptimization is a Challenging Process Maintaining VigilanceMaintaining Vigilance
- 6. 66 Why Get Third PartyWhy Get Third Party Assistance?Assistance? Independent & ObjectiveIndependent & Objective ReviewReview Free up Internal Resources forFree up Internal Resources for More Strategic and CriticalMore Strategic and Critical InitiativesInitiatives Hire Experts Who Will Do theHire Experts Who Will Do the Work For YouWork For You Focus on Core CompetenciesFocus on Core Competencies
- 7. 77 What Can a Third PartyWhat Can a Third Party Do?Do? Identification of Billing ErrorsIdentification of Billing Errors Conduct Price NegotiationsConduct Price Negotiations Help With Technology Platform andHelp With Technology Platform and Vendor SelectionsVendor Selections Implementation/Project ManagementImplementation/Project Management Continuing OptimizationContinuing Optimization Ongoing Support (Single Point ofOngoing Support (Single Point of Contact)Contact) Resource for All Telecom- RelatedResource for All Telecom- Related Subject MattersSubject Matters
- 8. 88 Billing ErrorsBilling Errors 81% of Surveyed Organizations Incurred Billing Errors Looks the Same, Weighs the Same – Pay It Elimination of Redundant Services Are you Provisioned forAre you Provisioned for What You Need?What You Need?
- 9. 99 Price NegotiationsPrice Negotiations Tools to Understand Best-in-Tools to Understand Best-in- Class Price Points by VendorClass Price Points by Vendor and Service Categoryand Service Category Understanding a Carrier’sUnderstanding a Carrier’s Financial Approval ProcessesFinancial Approval Processes Bundling of Services vs. BestBundling of Services vs. Best In BreedIn Breed Does your Rep Really KnowDoes your Rep Really Know the Best Price?the Best Price? Fishing versus KnowingFishing versus Knowing
- 10. 1010 Ongoing VigilanceOngoing Vigilance Once Your Environment Gets Optimized Keep It That Way Know the Agenda of Who You Hire Keep Apprised of New Technologies / Trends Bill Review for Accuracy
- 11. 1111 Customer SupportCustomer Support Coordination of Implementation / Project Management One Point of Contact to Deal with All Carriers and Service Issues Subject Matter Expertise Across a Wide Range of Services Understanding of the Client’s Entire Telecom Environment Validate Savings/Bill Accuracy on a Monthly orValidate Savings/Bill Accuracy on a Monthly or Quarterly BasisQuarterly Basis Stay on Top of Industry Trends, FTC Rulings,Stay on Top of Industry Trends, FTC Rulings, Vendor Shake-UpsVendor Shake-Ups
- 12. 1212 Unbiased ExpertiseUnbiased Expertise Industry Knowledge WithoutIndustry Knowledge Without Being SoldBeing Sold Right Product, Right Supplier,Right Product, Right Supplier, Right PriceRight Price Apples-to-ApplesApples-to-Apples ComparisonsComparisons Objective AdviceObjective Advice
- 13. 1313 Choices in a Third Party ModelChoices in a Third Party Model Telecom Agent/BrokerTelecom Agent/Broker Can Explore a Variety ofCan Explore a Variety of SuppliersSuppliers One Point of Contact forOne Point of Contact for SupportSupport Thorough IndustryThorough Industry KnowledgeKnowledge Paid by Suppliers as aPaid by Suppliers as a Percentage of CurrentPercentage of Current Spend / PartialSpend / Partial Contingency or RetainerContingency or Retainer FeesFees Independent ConsultantIndependent Consultant Can Review Any Supplier – No Ties to Carriers One Point of Contact forOne Point of Contact for SupportSupport Thorough IndustryThorough Industry KnowledgeKnowledge Contingency Based Fees – Only Paid if Costs Go Down
- 14. 1414 Who Is Schooley Mitchell?Who Is Schooley Mitchell? Largest Independent Telecom Consulting Firm in North America 60+ Locations Across United States, Canada & Caribbean Established in 1980 Millions of Dollars of Client Telecom Expenditures Under Management Average Savings of 23-28% Independent & Objective Price Benchmarking Tools
- 15. 1515 Key AdvantagesKey Advantages Vendor IndependenceVendor Independence True ObjectivityTrue Objectivity 60+ Consultant Offices – Wide60+ Consultant Offices – Wide Range of Subject MatterRange of Subject Matter ExpertiseExpertise Specialized Tools – PriceSpecialized Tools – Price Benchmarks From ThousandsBenchmarks From Thousands of Clientsof Clients No Risk, Results OrientedNo Risk, Results Oriented Business ModelBusiness Model Congruent Agenda With ClientCongruent Agenda With Client
- 16. 1616 Thank You!