TEMS™ Network Testing Portfolio | Solution Brief | Infovista

TEMS™ Network Testing
Portfolio
Solving all your
network testing needs

The TEMS™ heritage
and promise
Infovista is the leading provider of cost-effective
network performance orchestration solutions that
help communications service providers, mobile
operators and enterprises meet the challenge
of providing top-quality user experience while
increasing their capital efficiency.
For more than 20 years, TEMS has been synonymous
with the delivery of service excellence for mobile
operators and engineering services providers
worldwide. The TEMS portfolio of network testing
solutions has enabled operators to provide
competitive network performance and a superior
subscriber experience. It is trusted by the world’s
leading wireless communications companies,
ranging from the largest operators to the most widely
deployed network equipment vendors.
Throughout this time, we have continually enhanced
the TEMS portfolio, through the introduction of new
models and capabilities, to anticipate and meet
new requirements, driven by changing customer
usage habits and advances in network and device
technology. As a result, our unique TEMS solutions
have been able to consistently reach and exceed
the expectations of users, helping them to meet
the challenges of each phase of mobile and fixed
network evolution. Today, our expanding portfolio
enables operators to confidently introduce and
operationally assure new services.
Moving to the 5G
future
All mobile networks, whether private or public, need
extensive planning and testing to ensure that they
work and can handle the expected traffic everywhere
coverage is needed. We have been involved in
testing mobile networks since Day One and have led
the work in providing 5G test capability to the largest
set of customers in the world. In the initial stages,
where the infrastructure, smartphones, chipsets,
and underlying protocols are untested, it is essential
to rely on someone that has done this before and
understands the challenges.
Many mobile operators and equipment vendors
understand this and have decided to rely on TEMS to
test their 5G network. We are enormously proud of
every one of the 9000+ users that depend on TEMS,
which is why we mention them anonymously in the
TEMS 5G reference map.
However, with 5G we have seen a different sort
of end-user and business customer with grand
expectations of what 5G could bring, but without the
underlying understanding of how RF complicates
things. For them, the challenge doesn’t end at
network deployment. Yes, they need someone to
verify that the network works as expected before and
after it has been turned on. But more importantly, they
need to ensure that it continues to work – through
thick and thin – for many years
At the same time, many operators are extending
capabilities to prepare for the massive deployment
of IoT devices and the emergence of critical IoT
solutions. The industry is poised for the next phase of
growth, driven by consumer and business demand.
Infovista is involved in many of these 5G roll-outs.
2

A growing diversity of use cases and applications is
fueling these technical advances:
• Streaming media
• Public safety networks
• Smart cities, Industry 4.0
• Internet-of-Things (IoT)
• Virtual reality and augmented reality
• Connected cars
• ultra low latency services (interactivity - eGaming)
This evolution creates new business challenges for
operators. They must wrestle with the problems of:
• Densifying the network and expanding coverage
• Building the foundations of 5G
• Acquiring high definition maps with detailed
vegetation and tuning 5G propagation models
• Expanding network coverage while containing costs
• Anticipating changing customer demands
• Launching new devices, technologies, and services
• Maintaining and growing subscriber revenues
• Enhancing the mobile subscriber’s experience
• Reducing churn and acquiring customers
• Maximizing operational efficiency
• Detecting and fixing intermittent faults
• Understanding customer experience and the effect
network performance has on customer opinion
Network evolution and
the evolution of TEMS™
In addition, the need to introduce automation has
grown exponentially. To address this, Infovista has
produced a new set of tools that can plan, test, and
operate every aspect of your network throughout the
lifecycle without needing staff with deep technical
knowledge. We can help you understand if something
looks suspicious even if it is hardly noticeable in the
statistical KPIs. Being able to predict when things
could go wrong helps avoid them doing so. Our
5G SLA monitoring tool, TEMS Sense, is used by
some of the biggest mobile operators in the world,
whereas our new tool for autonomous drive testing
and benchmarking has revolutionized network testing
during the Covid-19 outbreak.
Uniquely, TEMS equipment can be combined with
other Infovista tools, like Planet, Ativa, KLERITY,
VistaInsight, and Vista Experience, to form a complete
testing and monitoring solution.
3

TEMS OVERVIEW
Manual drive testing. TEMS Investigation and
TEMS Pocket support manual measurement
collection on smartphones, scanners and custom-
designed hardware on which the active test software
is operated by a user.
Autonomous drive testing. TEMS Paragon,
TEMS Pocket Remote and TEMS Sense – Mobile
support manual measurement collection on
smartphones, scanners and custom-designed
hardware on which the active test software runs
without user interaction.
Active network testing. TEMS Sense – Stationary
performs active network testing software enabling
layer 1 to 7 end-to-end network testing, supporting
attended and unattended use cases.
Network test orchestration. TEMS Director – Fleet
provides a centralized platform enabling management,
control, and real-time reporting and analysis of
network test results.
Network test analysis. TEMS Director – Analytics
and TEMS Discovery provide Insightful post-
processing and analysis of collected network test
results using TEMS products or third-party network
test solutions.
As the industry evolves, so too must the solutions
that operators need to help them accomplish their
business goals and objectives – and to confront
these challenges.
Infovista’s TEMS portfolio of network performance
measurement and analytics solutions is leading the
way, ensuring that operators continue to deliver
excellence and deliver uninterrupted, high-quality
services to their customers, cost-effectively and
efficiently.
The TEMS portfolio offers comprehensive, full-stack
architecture, from data collection to test analysis.
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TEMS Architecture
4

TEMS™ Portfolio
The TEMS portfolio provides outstanding measuring
and analysis capability to understand network
performance and subscriber experience. It’s
optimized for operators, helping them perform more
testing, across a wider geographic area, faster,
while maximizing the efficient use of engineering
resources. They drive efficiency through automation,
orchestration, and seamless integration.
TEMS delivers key operational advantages:
• Increased insight into network performance and
subscriber experience across the network
• Large-scale testing before and after new
technology deployments
• Faster gap analysis and network improvements
where needed most
• Quicker issue identification and resolution
• More efficient processes and use of engineering
personnel
While offering key business advantages:
• Higher customer satisfaction with the mobile
network experience
• Higher ARPU from increased data usage, add-
on-services, and plan upgrades
• Higher revenue from new subscribers and
additional subscriptions
• Lower churn from increased loyalty
• Reduced operational and labor costs
To meet these challenges, the TEMS network testing
portfolio has evolved with the introduction of new
solutions: TEMS Paragon, TEMS Sense, TEMS
Director and TEMS Cloud for SSV.
This is in addition to our market-leading products for:
network verification (TEMS Investigation); walk testing
(TEMS Pocket); and analysis (TEMS Discovery).
TEMS portfolio is now able to test 5G NR networks
with the latest smartphones and scanners. We have
successfully helped customers in 85+ countries
around the world. Dozens of the largest vendors and
mobile operators have selected TEMS Investigation
for 5G. We now support almost all 5G devices on
the market. In particular, we support the latest 5G
versions of Samsung smartphones, plus multiple
devices from Apple, OnePlus, Xiaomi, Sony, Oppo,
Huawei, ZTE, LG, and many more.
5

TEMS™ INVESTIGATION
TEMS Investigation, our market-leading network
testing solution, allows you to test every new function
and feature in your network. This allows you to
better understand customer experience and to verify,
optimize and troubleshoot your mobile network.
Through our close cooperation with equipment
vendors, chipset manufactures and device vendors
we can use all major new devices. This allows us to
quickly provide in-depth subscriber (QoE) and network
(QoS) insights to enable you to make better network
investment choices.
Whether you are rolling out a new network technology
like 5G SA or 5G NSA, implementing a new network
service like NB-IoT or VoNR, or optimizing existing
mobile infrastructure, TEMS Investigation gets the
job done right the first time. When integrated with
TEMS Director, TEMS Investigation becomes a key
component of your mobile network test platform. For
the latest news about TEMS Investigation click here.
TEMS™ POCKET
TEMS Pocket is our premium portable testing
solution. TEMS Pocket allows you to verify,
optimize and troubleshoot your mobile network in
environments requiring portability, such as malls,
stadiums, offices, and other large venues. Its
advanced testing capabilities, including the ability to
support multiple devices and a scanner, provides the
subscriber (QoE) and the network (QoS) actionable
insights to improve your subscribers’ mobile
experience.
With over 80% of all mobile data traffic occurring
indoors, TEMS Pocket lets you plan and optimize
your indoor and small cells investments with great
efficiency. When integrated with TEMS Director, TEMS
Pocket becomes a key component of your mobile
network testing platform. All TEMS Pocket devices
now include includes indoor automatic pinpointing
as standard, which reduces the need for manual
intervention when testing indoors. This feature alone
has considerably reduced the cost of inbuilding site
verification and means that for most use cases, TEMS
Pocket is much more effective to use. For the latest
news about TEMS Pocket click here.
TEMS™ DISCOVERY
TEMS Discovery is the wireless industry’s most well
used 5G NR network analytics and optimization
platform, providing you with unparalleled insight
into network performance as perceived by your
subscribers at the device, application, and network
level. TEMS Discovery is highly configurable and
extremely user-friendly. It allows engineers to easily
assess wireless performance and quickly pinpoint
network problems.
Highly automatic data processing increases efficiency
and provides instant access to knowledge about the
behavior and performance of your network. No other
product can match the variety of information elements
that TEMS Discovery handles, allowing thorough
analysis of the collected data. With comprehensive
GIS data support and display, you can pinpoint and
visualize network problems. Analyzing air interface
measurements in TEMS Discovery is the best way
to obtain a true picture of the network, thanks to the
many unique and advanced features that competing
reporting and analysis products cannot match. For the
latest news about TEMS Discovery click here.
TEMS™ PARAGON
TEMS Paragon is our premiere drive test system,
optimized for mobile network benchmarking
projects. You can use it to compare the performance
of multiple networks, bands and technologies
synchronously to discover how your network
performs next to others.
6

TEMS Paragon mirrors the features and functionality
supported by TEMS Investigation but does this
on common off-the-shelf hardware that can be
run completely autonomously from a centralized
operation center. TEMS Paragon can be expanded to
handle dozens of devices and multiple work orders
all created and issued from TEMS Director – Fleet.
It has become the gold standard for autonomous
benchmarking, allowing companies like umlaut to
significantly reduce their operational costs, whilst
maintaining the highest standards of performance
and accuracy.
Fully integrated with TEMS Director, it provides you
with an innovative scripting engine, remote device
control capability, turn-by-turn navigation, and
innovative technologies to reduce your operational
costs and improve the quality of your results.
Whether you are a mobile operator, a consulting firm
or a regulator, TEMS Paragon supports the latest
commercially available devices and offers you the in-
depth TEMS network testing capabilities you want in
a ruggedized multi-device system. For the latest news
about TEMS Paragon click here.
TEMS™ SENSE
Ensure that no subscriber gets left behind. Deploying
TEMS Sense maximizes your lifetime customer
value. Your mobile subscribers rely on high-quality,
uninterrupted services. To maintain the first-rate
service, even during network upgrades, you need
to continuously monitor your network performance
end-to-end. Staying proactive means staying ahead
of potential issues.
With our powerful network testing and measurement
software, TEMS Sense, you can implement
automated, remote monitoring of service
performance from a variety of locations. Using
comprehensive active service testing capabilities,
TEMS Sense provides you with complete end-to-
end service performance visibility so you can avoid
potential issues and give your subscribers the quality
they deserve.
TEMS Sense has been deployed by many mobile
operators rolling out 5G NR NSA, as a way of
ensuring that legacy 4G network isn’t affected by the
increase in signaling needed to support 5G. TEMS
Sense can detect small changes in quality of service,
and hence ensure no degradation occurs. In addition,
some of the largest operators in the world use it to
evaluate VoNR. In TEMS Sense we support simple
probes, like TEMS OnBoard (for IoT) and TEMS Pocket
Remote, where customers place these devices in
places to be tested. TEMS Sense – Remote units
can also be installed in key locations to perform 24/7
measurements. For the latest news about TEMS
Sense click here.
TEMS™ DIRECTOR
TEMS Director is a web-based service that allows
you to remotely control and manage a fleet of TEMS
probes. In addition, it links the data collected by these
probes with thresholds determining what tests need
to be performed. TEMS Director helps you decide
which work orders should be executed by each
probe, and which routes should be driven to collect
sufficient data. In the long run, this allows you to
better manage your team, improving their efficiency
and reducing the need for highly skilled individuals.
TEMS Director helps you improve overall efficiency,
increase productivity, and reduce operational costs.
It is an all-in-one solution for remote management
and monitoring of a variety of mobile and/or fixed
test probes, as well as real-time data analytics and
reporting.
With TEMS Director, your team can plan and manage
multiple network testing projects across a variety
of TEMS solutions, including TEMS Pocket, TEMS
Investigation, TEMS Paragon and TEMS Sense,
all from a centralized back-office web-based user
interface.
7

The evolution of the TEMS portfolio means that
mobile network operators, engineering services
providers, infrastructure vendors and industry
regulators are better equipped to ensure a
competitive network experience for subscribers and
do so more effectively and efficiently.
With TEMS, Infovista is anticipating the challenges
you will face and providing solutions to ensure you
continue to deliver excellence to your subscribers.
We help you make the most effective investments to
succeed in the transition to the next phase of mobile
network technology. With the evolved TEMS portfolio,
Infovista now offers end-to-end solutions for all your
network testing needs. Visit www.infovista.com
today to learn more or request information. For the
latest news about TEMS Director click here.
TEMS™ CLOUD FOR SSV
TEMS Cloud for SSV is a cloud-based service that
allows you to remotely control and manage a fleet
of TEMS probes needed for single site verification
(SSV). In addition, it links the data collected by these
probes with thresholds deciding what tests need to
be performed. TEMS Cloud helps you decide which
work orders should be executed by each probe, and
which routes.
Based on the autonomous tools created for normal
drive-testing and benchmarking, TEMS Cloud for SSV
has been extended to use commercial off-the-shelf
smartphones available to the general public, and to
use AI/ML techniques to determine exactly where the
driver should go, what tests to perform, how long he
or she should perform a test and when to move on.
Our ‘definition of done’ algorithm and the introduction
of precision drive-testing means that both uber
drivers and drone pilots will soon be able to perform
single site verification without any RF knowledge
whatsoever. TEMS Cloud for SSV is described more
fully in this solution brief.
8

Infovista, the global leader in network lifecycle automation, powers complex intelligent networks to ensure
they deliver brilliant user experience, maximizing productivity and efficiency, securely. At the core of the
company’s approach are automation and analytics, enabling Infovista software solutions to span the entire
network lifecycle. From managing service legacy networks to optimizing 5G deployments, from providing
applications visibility to securing and controlling the extended edge, Infovista helps Communications Service
Providers and Enterprises to fully unlock their digital business potential. More than 1,700 customers, including
350 Mobile Network Operators, around the world rely on Infovista.
AboutInfovista
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