Terraform is a tool for provisioning and managing infrastructure safely and efficiently. It allows infrastructure to be defined as code so it can be versioned, shared, and treated like any other code. Key features include showing execution plans so changes are not a surprise, building a graph of dependencies to parallelize changes, and enabling complex automated changesets to infrastructure. Operators use Terraform for the benefits of infrastructure as code, managing multiple cloud platforms through a single workflow, and providing self-service infrastructure through reusable modules.