Thavashni Naidoo CV 2105
- 1. Personal Profile I have a clear,logical mind with a practical approach to problemsolvingand a driveto see things through to completion. I have a great eye for detail.I am eager to learn,I enjoy overcoming challenges,and I have a genuine interest in the Retail Banking Career Summary/Objective Obtain a position at where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities. Obtain a position as a team-player in a people-oriented organization where I can maximizemy profile in a challenging environment to achieve the corporate goals. To join an organizationthatoffersme a constructive workplace for communicating and interacting with customers and people. Seekinga position thatwill benefitfrommy banking experience, positive interaction skillswheremy 10 years’experienceinSales Management can assist in increasing revenue for the bank. Obtain a positionwhereI caneffectively utilizemy expertiseincustomer relationsand staff leadership. Secure a position that will enable me to use my strong communication & organizationalskills,customer serviceandsales background and my ability to work well with people. To enhance my Banking professional skills in a dynamic and stable workplace. Education 1992 BA U.D.W Completed Degree THAVASHNI NAIDOO 17 LAVENDER ROAD, EVANS ROAD OLIVEDALE 2188 +27 82 496 0735• Thavashnin@nedbank.co.za
- 2. 2005 Fais accreditation (Deposits) Damelin Certification 2009 RE 1- Fais accreditation Moonstone Accreditation 2014 Managing Projects ( IIR SA) Certification 2014 Retail banking 1 Retail Bank Academy Graduated 2015 Retail Banking 11 Retail Bank Academy Graduated Work Experience Nov 2011- Regional Sales Support Manager Nedbank Plan and implement local area marketing activities. Identify gaps in sales performance and provide training to impacted staff. Drive strategic sales levers by observing, coaching and testing for understanding. Increase sales by researching market and identifying sales opportunities and ensuring fulfillment. Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken. Monitor budget to ensure no overspend on marketing and sales within the region. Improve branch profitability through driving net new to franchise acquisition. Drive activation and entrench sales to improve revenue generating accounts. Focus on portfolio tilt and drive relevant products to increase revenue. Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction. Conduct service related workshops and training interventions to
- 3. improve customer service. Analyze relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations. Ensure adherence to service standards and strategies by observation and measurement and recommending corrective action. Monitor and coach to ensure understanding and effective utilization of all sales and service systems to achieve strategic objectives. Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place. Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures. Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy). Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. September 2009-Nov 2011 Branch Manager Nedbank Manage and lead people to deliver great client service and to drive sales to increase revenue for the branch whilst managing processes and procedures to ensure compliance, to reduce risk. Key skills and competencies: Sales, People management, Client service, Budgeting, Learning and growth
- 4. Dec 2007-Sept 2009 Team Leader Sales Nedbank Manage sales team to deliver client service and sales and to increase revenue in the branch whilst adhering to compliance processes and to also reduce risks. To ensure client satisfaction and retention and expansion of client base. Managing training needs. Ensuring staff is fully competent to deliver world class service and sales. Key skills and competencies: Compliance Sales Skills managing others. Product Knowledge Deputize for Branch Manager Skills and Achievements Achievements: Implemented a New programme to Deploy Youth Segment Strategy in Gauteng Central Skills: Customer Focused Action planning Team player Computing skills Problem solving Commercial Awareness Flexibility Time Management MS Office – (Intermediate) Nedbank policies and procedures – (Advanced) Business writing – (Advanced) Relevant regulatory knowledge – (Advanced) Industry trends – (Intermediate) Business Acumen – (Intermediate) Relevant software and systems knowledge – (Intermediate) Banking knowledge – (Advanced) Banking procedures – (Advanced) Research methodology – (Advanced) Principles of financial management – (Advanced)
- 5. Cluster specific operational knowledge (Advanced) Nedbank vision and strategy (Advanced) Nedbank culture (Advanced) Principles of project management (Intermediate) Business principles – (Intermediate) Business terms and definitions – (Intermediate) Communication Strategies – (Intermediate) Data analysis – (Intermediate) Decision-making process – (Advanced) Credit and risk knowledge – (Advanced) Hobbies and Interests Furniture Restorations and Renovation, Reading, Cooking, Advanced Driving References Reference Name: Pieter Naude Reference Title: Regional Sales Manager Working Relationship: Manager Reference Tel Number: 0836782197 Reference Name: Shirley Erler Reference Title: Branch Manager Working Relationship: Manager Reference Tel Number: 0834401260 Reference Name: Erna Le Rouw Reference Title: Manager Working Relationship: Manager Reference Tel Number: 0829256128 Reference Name: Rosemary Lodewick Reference Title: Director Working Relationship: manager Reference Tel Number: 0846852513