How the Financial Services and Pharmaceutical industries are innovating and evolving
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The document discusses how innovations in the financial and pharmaceutical industries are empowering consumers through improved access to data and technology. It highlights the shift in trust dynamics, emphasizing the importance of social proof and seamless access across channels. Additionally, it touches on predictions for advancements in personalized medicine and financial services, including crowd-sourced identity and distributed currency systems.
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How the Financial Services and Pharmaceutical industries are innovating and evolving
- 1. CUSTOMERS BENEFIT FROM INDUSTRY SHIFTS How the Financial Services and Pharmaceutical industries are innovating and evolving INSTITUTION INSTITUTION INSTITUTION EMPOWERMENT Greater access to relevant data ADVISOR/DOCTOR CLIENT/PATIENT TECHNOLOGY DATA CONTEXT SENSE & RESPOND Financial Pharma Services PROFESSIONAL CONTROLLED “Brokered” access dilutes trust and value INFORMED CONSUMER "Selected” access, yet poorly connected channels CONSUMER DIRECTED “Full” access, delivered seamlessly across multiple data-enabled channels SHIFT OF TRUST More reliance on social proof REGULATIONS DATA CLIENT/PATIENT ADVISOR/DOCTOR REGULATIONS DATA REGULATIONS DATA ADVISOR/ DOCTOR EXPERIENCE ENABLEMENT TIMELINE Probable Possible Plausible Pharma Predictive diagnostics HIT enabled treatment plans Real-time health monitoring Personalized medicine Financial Services Crowd-sourced identity Distributed currency systems Open APIs Open source hardware & apps CLIENT/ PATIENT