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The power of social recommendations

92%

76%

58%

72%

20%

77%

		
of consumers
report that a word-of-mouth
recommendation is the top
reason they buy a product or
service

		
of consumers
surveyed said that they trust
online reviews as much as
personal recommendations

		
of consumers
recommended companies
they trust to a friend or
colleague

		
to 50% of all
purchasing decisions, the
primary factor is word of
mouth recommendation

People share product/service experiences online
because ......................................

		
of consumers
trust a business which has
positive online reviews

		
of people
need to see fewer that 10
reviews to compel them to
purchase

78% 47%

they had a they had a
positve
negative
experience experience

Torben Rick - www.torbenrick.eu

43%

they want to
help others
to be informed

46%

they like sharing
their opinion with
others

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The power of social recommendations

  • 1. The power of social recommendations 92% 76% 58% 72% 20% 77% of consumers report that a word-of-mouth recommendation is the top reason they buy a product or service of consumers surveyed said that they trust online reviews as much as personal recommendations of consumers recommended companies they trust to a friend or colleague to 50% of all purchasing decisions, the primary factor is word of mouth recommendation People share product/service experiences online because ...................................... of consumers trust a business which has positive online reviews of people need to see fewer that 10 reviews to compel them to purchase 78% 47% they had a they had a positve negative experience experience Torben Rick - www.torbenrick.eu 43% they want to help others to be informed 46% they like sharing their opinion with others