The Ultimate Guide to SAP Business Process Intelligence (BPI)

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Your Journey to
SAP Business Process Intelligence
SAP Business
Process Intelligence
The ultimate guide to
Westernacher Consulting takes you on a holistic
journey towards Business Process Intelligence (BPI).
Get a deeper understanding about what BPI is, what it
does and learn how the various BPI solutions can bring
your organization to its next level.

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Introduction
Get started – with SAP Process Discovery
Get in touch
Digital transformation with SAP Business
Maximizing returns across business areas
with SAP Process Insights
Next-gen process mining with SAP
Signavio Process Intelligence
Increase business performance at scale
with SAP Signavio Process Manager
Reach the summit of customer
excellence with SAP Signavio Journey
Modeler
Secure collective process knowledge
with SAP Signavio Collaboration Hub
The top 3 use cases for SAP Business
Accelerate process excellence with
SAP Signavio Process Governance
Westernacher Consulting – Your
reliable partner for Business Process
Intelligence
SAP Business
Process
Intelligence
The ultimate guide to
Index

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Introduction
A successful business transformation requires a solid
understanding of pain points, in-depth process analy-
sis, industry benchmarking, process reimagination and
a smooth collaboration of all involved parties, just to
name a few. Business Process Intelligence (BPI) from
SAP is the first to bring all these components into a
unified set of solutions, combining deep process anal-
ysis with the tools needed for process re-engineering
or creating entirely new and innovative business pro-
cesses. It covers business process design, benchmark-
ing, gap analysis, improvement, and process change
management.
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BPI represents the next-generation process
layer within the SAP portfolio, providing a com-
prehensive and holistic offer to transform your
business processes end to end. BPI offers a
wide range of solutions to support a seamless
and smooth business transformation.
BPI solutions enable strategic end-to-end pro-
cess transformations and represent the base
for the Intelligent Enterprise of tomorrow. They
allow you to chart your digital transformation
at your own speed and terms – regardless of
your starting point. SAP BPI supports you to
take the right data-driven business decisions,
have full transparency and understanding of
your processes, be able to align business and
IT people and transform your business contin-
uously, predictably and safely.
The benefits of BPI in a nutshell:
Game Changer
Provide company-wide transparency through a
single source of process truth, combined with
real-time and granular insights, and embrace
accelerated bottleneck identification and da-
ta-driven decision-making.
Customer Excellence
Leverage experience and operational data with
process mining to understand root causes of
customer frustration or happiness to analyze,
improve and transform operations for targeted
KPIs.
Continuous Process Innovation
Jump-start innovation by highlighting where
traditional approaches can be upgraded and
shape a better understanding of projects, tasks,
and KPIs across teams through enhanced col-
laboration.
The objective of this document is to provide
you with a general overview in regard to BPI,
introduce you to each BPI solution as well as
showcase how Westernacher Consulting can
support you on your BPI journey.
THE ULTIMATE GUIDE TO SAP BPI

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Digital transformation with SAP
Business Process Intelligence
Today’s businesses yield competitive advantage by em-
bracing transparency, automation, agility and improved
decision-making. Smart technologies such as Artificial
Intelligence (AI), Blockchain, Cloud Computing, Inter-
net of Things (IoT) and Robotic Process Automation
(RPA) support organizations in pursuing this mission in
order to sustainably drive real results in the era of In-
dustry 4.0. SAP therefore created a bundle of products,
services and tools to support organizations with their
digital transformation: RISE with SAP. The principal
idea of RISE with SAP is to provide business transfor-
mation as a service, covering various areas including
infrastructure, technology, applications and business
processes.
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This section aims to emphasize the latter, pro-
viding an introduction and general overview
of SAP Business Process Intelligence (BPI). BPI
solutions enable strategic E2E process trans-
formations and represent the base for the Intel-
ligent Enterprise of tomorrow. They allow you
to chart your digital transformation at your own
speed and terms, regardless of your starting
point.
A successful business transformation requires
a solid understanding of your pain points, in-
depth process analysis, industry benchmark-
ing, process reimagination and a smooth col-
laboration of all involved parties, just to name
a few. BPI from SAP is the first to bring all these
components into a unified set of solutions,
combining deep process analysis with the tools
needed for process re-engineering or creating
entirely new and innovative business process-
es. It covers business process design, bench-
marking, gap analysis, improvement, and pro-
cess change management.
The holistic suite of SAP BPI includes the fol-
lowing process transformation solutions:
• SAP Process Insights
• SAP Signavio Process Intelligence
• SAP Signavio Process Manager
• SAP Signavio Journey Modeler
• SAP Signavio Process Collaboration Hub
• SAP Signavio Process Governance
In a nutshell, you can secure instant value with
SAP Process Insights: Quickly gain perfor-
mance visibility, business process deep-dive
with advanced analytics, as well as benefit from
tailor-made improvement recommendations.
For instance, a customer with an above-aver-
age “Days Sales Outstanding” may view bench-
mark values from the industry and start work-
ing towards better management of receivables
based on recommendations like the setup of
automatic matching of incoming payments
and invoices, credit management or dunning
procedures.
With SAP Signavio Process Intelligence, you
have the possibility to visualize your process
reality: From running detailed process analysis
for business transformations (S/4HANA migra-
tions included), investigating and interacting
with business data to leveraging process min-
ing for fact-based changes in order to uncov-
er the hidden value in business processes and
data.
You may further refer to SAP Signavio Process
Manager in order to completely reimagine
your business processes. This tool helps you to
quickly respond to unforeseeable business and
regulatory changes, to collaboratively scale
the process repository of your enterprise as
well as to simulate business processes in order
to define alternative business scenarios.
“
BPI solutions
enable strategic
E2E process
transformations and
represent the base
for the Intelligent
Enterprise of
tomorrow.

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SAP Signavio Journey Modeler is another help-
ful tool, supporting you to deliver customer
excellence. You may use the Journey Modeler
to deliver customer excellence through the
design of customer journey models for touch-
point improvements, alignment of business
processes to customer experiences as well as
sharing customer-centric journeys for feed-
back and potential experience improvements.
With SAP Signavio Process Collaboration Hub,
you can collaborate and work together in your
own way by building a single source of truth
across all teams, breaking down business si-
los and shaping an improved understanding of
KPIs, tasks and projects.
In order to secure the success of the rollout,
you may relate to SAP Signavio Process Gover-
nance. Process Governance supports in gain-
ing complete visibility and governance over
your workflows, developing prototypes for rap-
id deployment and scaling up workflows with-
out coding as well as reducing business pro-
cess variations and rework.
As outlined, SAP BPI offers a wide range of
solutions to support a seamless and smooth
business transformation, from business pro-
cess design, benchmarking, gap analysis, im-
provement, and process change management.
Now let’s take a deeper look at the various fea-
tures presented and explain how you can really
benefit from them.

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Maximizing returns across business
areas with SAP Process Insights
As introduced in the previous section, Business Pro-
cess Intelligence (BPI) represents the next-generation
process layer within the SAP portfolio, providing a com-
prehensive and holistic offer to transform your business
processes end to end. While business leaders need to
act quickly in today’s fast-moving world, they require
capabilities to better understand their critical business
processes and to adjust and align all available resourc-
es across their organization. Getting the right business
insights is indeed complex and requires time as well as
expertise. Let’s therefore emphasize on the BPI solution
“SAP Process Insights”, since it supports getting mea-
surable results and achieving business goals at scale –
faster than ever.
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What is SAP Process Insights?
SAP Process Insights represents a new solu-
tion providing SAP customers with continuous
monitoring, assessment, and improvement of
their business processes. It leverages busi-
ness processes and enables you to quickly and
more easily evaluate your process performance
based on facts, select transformation options,
and directly execute process change.
SAP Process Insights readily connects to your
SAP ERP or S/4HANA system and instantly starts
spotting process weaknesses and optimization
potentials. The solution generates process im-
provement recommendations for automating
or improving processes to yield performance
enhancements at scale within less than 24
hours of starting the implementation.
For seven lines of business and six end-to-end
processes, SAP Process Insights covers 40
process flows, equivalent to 400+ individual
metrics, 130 performance indicators as well as
15 of the most relevant business goals. More
than 100 correction recommendations, such
as configuration changes or master data fixes,
are built in. Furthermore, SAP Process Insights
delivers 300+ tailored innovation recommen-
dations for SAP S/4HANA and SAP Fiori apps,
as well as SAP offerings for situation handling,
robotic process automation, and machine
learning.
What are the benefits of SAP
Process Insights?
With SAP Process Insights, you can make the
shift from transformation based on instinct or
SAP Process Insights
enables you to
generate dynamic,
real-time reports that
assess the speed and
efficiency of existing
business processes.

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“gut feeling” to data-based process improve-
ment. SAP Process Insights enables you to gen-
erate dynamic, real-time reports that assess
the speed and efficiency of existing business
processes. These reports can be used for quick
performance comparisons and KPI benchmark-
ing.
The tool can help you identify bottlenecks and
introduce recommended improvements with
corrective actions, thanks to integration with
SAP Intelligent Robotic Process Automation
(iRPA) and automated bot building. You can
then further align your operations through au-
tomated monitoring capabilities. This supports
both rapid time and cost savings as well as sus-
tainable benefits in efficiency and process op-
timization.
Automated and advanced process data visual-
ization builds a real-time picture of how your
organization really works. Combined with live
monitoring of process performance, you can
increase your operational transparency to
break silos and meet consumer demands fast-
er than ever.
SAP Process Insights quickly provides transpar-
ency about added value sources within the SAP
ERP application or SAP S/4HANA system, max-
imizing returns across business areas. You can
additionally drive continuous enhancement ini-
tiatives with improved performance views and
process drill downs, which leads to a clearer
understanding of your business processes.
You can use automated, advanced process
data extraction and continuous updates to get
instant insights, for a clearer understanding
of businesses end to end. With the root cause
analysis capability, you can narrow your focus
by drilling down to find out where your issues
really lie. By leveraging data-driven process im-
provement recommendations, you can start im-
proving right away, focusing on corrective ac-
tions and relevant SAP applications. Ultimately,
SAP Process Insights enables you to foster
collaboration between your decision-makers,
business professionals, and IT experts via an in-
tuitive, user-friendly application user interface.
Wrap-up
SAP Process Insights is positioned to support
you make the right decisions across your busi-
ness areas. It supports you to achieve higher
business value by focusing on the most im-
pactful transformation action. Benefits can be
gained faster through granular, readily acces-
sible insights and tailored recommendations
– within 24 hours of implementation. This way,
you have the possibility to gain new levels of
optimization in lockstep with improved busi-
ness resilience, resulting in stability, business
continuity, and lasting enhancements to cus-
tomer experience.

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Next-gen process mining with SAP
Signavio Process Intelligence
A process-driven business transformation supports
organizations across all industries and dimensions to
compare their status quo with target state and “as-im-
plemented” versions of their business processes. En-
terprises may gain an understanding of any variances
in their systems, optimize the data collected in those
systems, and pull it all together to reveal the company’s
story with the help of intuitive dashboards and inves-
tigative interfaces. By linking processes to operations,
business leaders can perform data-driven, end-to-end
transformation initiatives based on conclusive proof.
This way, organizations can unlock the information, vis-
ibility, and quantifiable numbers needed for continual
growth and process excellence. All this is possible with
SAP Signavio Process Intelligence.
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What is SAP Signavio Process
Intelligence?
SAP Signavio Process Intelligence is an integral
part of BPI by SAP. The solution covers the lat-
est process mining capabilities at scale, sup-
porting smarter business decision-making by
providing powerful fact-based insights into po-
tential risks and continuous enhancement op-
portunities. It therefore enables you to identify
hidden business value in your processes and
data.
SAP Signavio Process Intelligence allows you to
run highly granular process analysis for action-
able enhancements, create smart diagnostics
to test bottlenecks and simulations, evaluate
process change alternatives considering best
practices, optimize business processes for ro-
botic process automation (RPA), hyper-auto-
mation, artificial intelligence (AI) and machine
learning (ML) as well as derive precise custom-
er behavior for improved customer journeys.
In the context of RISE with SAP, the solution
further boosts your S/4HANA transformation to
the next level.
Signavio Process Intelligence?
SAP Signavio Process Intelligence helps you to
gain an improved understanding of your data
to drive fact-based changes. By running this
solution, you may gain an improved end-to-
end view of your processes – from event logs
to user interactions. From a technical stand-
point, you can manage your data, develop new
models, integrate outputs across third-party
applications and set metrics for in-depth anal-
ysis to understand as-is operations, activities,
and sequences. In this context, you may ben-
efit from out-of-the-box capabilities to reduce
time-to-analysis with ETL connectors and tem-
plated transformations for the most common
processes, including P2P, O2C & ITSM.
Interaction and investigation of what matters
most has never been smoother, as SAP Signavio
Process Intelligence instantly uncovers busi-
ness process inefficiencies and bottlenecks
for seamless operations. Process stories can
be examined to compare KPIs, conduct impact
analysis, and learn about variants to stream-
line business operations. You can dynamically
map and connect your process control flows
for frontline enhancement in compliance, de-
viations, and waste. By conducting root cause
analysis, the solution enables investigation
into delays, skipped activities and sequence of
events, while drastically reducing cycle times
and rework.
As SAP Signavio Process Intelligence uncov-
ers process inefficiencies for enhanced op-
erations, you can further benefit from setting
widgets for accelerated performance analysis
and outcome sharing. These widgets allow fa-
cilitated consumption and detailed extractions
for immediate insights on performance KPIs,
cycle-time analysis, and overall business health
indicators. In addition to widgets, process per-
formance and compliance metrics can be built
and combined with process mining investiga-
tions to speed up business outcomes.
With SAP Signavio Pro-
cess Intelligence, you
can turn your data into
an environment where
business, process, and
IT work together to fur-
ther drive efficiency
and effectiveness.

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SAP Signavio Process Intelligence allows you
to see more of the information you really need
– in just one single platform. By connecting and
extracting data with enhanced integration ca-
pabilities, it is possible to connect to various
source systems to explore relevant widgets for
instant information. As a result, you as a busi-
ness leader can turn your data into an environ-
ment where business, process, and IT work
together to further drive efficiency and effec-
tiveness.
Wrap-up
SAP Signavio Process Intelligence can be con-
sidered a real game-changer for business pro-
cess management. The solution equips you
with next-generation end-to-end capabilities
to manage your business transformation in a
more efficient and effective way: from accurate
as-is process improvement, root-cause analy-
sis to continuous monitoring. Based on trans-
parent process data, SAP Signavio Process
Intelligence embraces improved decision-mak-
ing on how processes execute. Conformance
checking can consequently be leveraged to
guarantee that standard practices are execut-
ed as initially intended, enabling a quick iden-
tification of exceptions. Thanks to the deriva-
tion of complete end-to-end perspectives and
performance overviews, you can better under-
stand what is happening in your organization
in real-time in order to safeguard operational
health.

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WESTERNACHER INTELLIGENT ENTERPRISE SUMMIT
Increase business performance at
scale with SAP Signavio Process
Manager
As already introduced in the beginning of this paper,
you can refer to SAP Signavio Process Manager to com-
pletely reimagine your business processes. This tool
helps you to quickly respond to unforeseeable business
and regulatory changes, to collaboratively scale the
process repository of your enterprise as well as to sim-
ulate business processes in order to define alternative
business scenarios. Fasten your seatbelt and get ready
for a deep dive towards SAP Signavio Process Manager
and how you can seize the power of process to thrive in
the new normal and beyond.
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Manager?
SAP Signavio Process Manager is an intuitive
business process management (BPM) solution
for advanced process modeling, supporting
you to model, analyze, simulate, and optimize
your business processes at scale. With this
solution, you can gain the capabilities to build
and monitor the business processes that un-
derpin the way your organization works. From
finance and HR, to manufacturing and sales,
you reap the opportunities of efficiency and
effectiveness that arise from one single coher-
ent business process landscape that crosses IT
system boundaries. As a result, the processes
become accessible within the entire organiza-
tion. This supports company-wide transparen-
cy and makes process and decision modeling
possible for everyone within the company. SAP
Signavio Process Manager allows you to con-
nect business processes towards upgraded
customer journeys for an increased customer
experience. And turbocharged customer ex-
perience is just one benefit of this powerful
solution and represents only the very tip of the
iceberg.
Signavio Process Manager?
SAP Signavio Process Manager comes with nu-
merous benefits and opportunities for you as
a company. It enables you to ensure deep in-
sights into all business areas, to increase pro-
ductivity and reduce costs, to better connect
processes with the overall strategy, to imple-
ment a strategic business plan at scale as well
as quickly respond to regulatory change. All
these fruitful capabilities make an enterprise
more sustainable.
The solution provides an effective way to im-
prove operational activities through simplified
model creation. Business processes can easily
be created, new activities added, edited, and
then reviewed before publishing the process
model. You stay in control and improve the
process output with holistic editing function-
alities, no matter how many thousands of pro-
cesses you have.
Collaborative input and feedback raise the
standard of the way the organization works.
You can instantly share your expertise and get
the support you need right away. What does

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it look like? Simple. People involved can add
comments to task notifications and respond
in real time to colleagues across departments
and sites. They may further ask for feedback
and drive conversations that lead to faster and
better outcomes. Operating this way allows
you to stay on top of your game by knocking
out silos and driving performance instead.
In order to prepare for alternative business
scenarios, you can simulate your processes via
SAP Signavio Process Manager. It involves the
creation of a what-if environment to quantify
and predict the potential ROI of change. As
a business leader, you can dive into the tasks
that are most relevant to you by kick-starting
process simulation through setting and moni-
toring case scenarios. You may consequently
uncover hidden opportunities and find your
best alternatives for complex projects.
Wrap-up
SAP Signavio Process Manager is a cloud-
based software solution that supports you to
document, model and simulate your business
processes. You can gain improved visibility into
inefficiencies and increase your performance
at scale with this tool. Putting the customer
first is one of the biggest benefits of SAP Sig-
navio Process Manager – the ability to increase
customer experience through the connection
of business processes towards enhanced cus-
tomer journeys. The support of company-wide
process transparency as well as the possibility
to make process and decision modeling pos-
sible for all definitely increase continuous pro-
cess excellence end to end. Non-compliant
processes can be identified and then correct-
ed according to each specific need. The tool
further facilitates editing and collaboration,
since process models can be shared quickly.
You may align your business and technical re-
quirements and manage processes and deci-
sions through a single platform.
SAP Signavio Process
Manager enables you
to ensure deep insights
into all business areas,
to increase productivity
and reduce costs, and
to quickly respond to
regulatory change.

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Reach the summit of customer
excellence with SAP Signavio
Journey Modeler
When we think of the key drivers in today’s digitalized
world, we mostly refer to agility and transformation.
Agility is a given, transformation a way of being and
both are insufficient to reach a sustainable competitive
advantage without putting special emphasis on the
customer experience. Business leaders of tomorrow
are therefore shifting their attention from a product-fo-
cused, efficiency-first approach to customer obses-
sion to stand out in a crowded and fast-moving digital
landscape.
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SAP Signavio Journey Modeler provides or-
ganizations with the tools to understand, im-
prove, and transform the way their customers
interact with their business activities, leading
to the creation of lasting customer excellence
(CEX). But there is much more to SAP Signavio
Journey Modeler than embracing continuous
customer experience improvements. Let’s dive
deeper.
What is SAP Signavio Journey
Modeler?
SAP Signavio Journey Modeler represents an-
other helpful process transformation solution
included in the holistic suite of SAP BPI. With
this solution, you may operationalize customer
experiences by linking your business process-
es with the way customers actually experience
them, then adapt your organizational systems,
metrics, and roles to support the best custom-
er experience possible.
SAP Signavio Journey Modeler provides you
with the gear to perform three major things:
quickly and easily design beautiful journey
models, manage those journey models effec-
tively within the Signavio Business Transforma-
tion Suite, and most significantly, connect your
journey models with your business processes.
The journey models themselves illustrate an
outside-in view of your company – from the
perspective of a customer, employee, supplier,
or any other party engaging with the business.
This time, we are focusing on the customer
scenario in order to narrow the scope, even if
the principal idea of journey models remains
the same. As they distinguish themselves
from classic business processes mapped with
BPMN, it is important to highlight the difference
between the notation of business processes
compared to customer experience. Business
processes are documented via process dia-
grams from the inside-out perspective. Cus-
tomer experience is documented via customer
journeys from the outside-in perspective. The
game changer: Merge inside-out operational
excellence and outside-in customer experi-
ence practices, providing a solid connection
between journeys, processes and data to de-
light customers at scale with SAP Signavio
Journey Modeler.
Perspectve Insde-out Outsde-n
WHAT TO DOCUMENT BUSINESS PROCESSES CUSTOMER EXPERIENCE
Way of expresson Process dagram Customer journey
Recommended tool
SAP Sgnavo Process
Manager
SAP Sgnavo Journey
Modeler
Game changer
Merge nsde-out operatonal excellence and
outsde-n customer experence practces, provdng
a sold connecton between journeys, processes and
data to delght customers at scale wth SAP Sgnavo
Journey Modeler.

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The business processes of a company are best
expressed in a process diagram using SAP Sig-
navio Process Manager, while the customer ex-
perience on the receiving end of the business
process is best expressed as a journey using
SAP Signavio Journey Modeler. In this context,
any business processes already modeled in
SAP Signavio Process Manager can be linked
to SAP Signavio Journey Modeler. This includes
the process model mapping to SAP Signavio
Journey Modeler on a specific step or task lev-
el. Moreover, linked processes can be opened
directly in the SAP Signavio Collaboration Hub.
The customer journey can be captured in a tab-
ular structure, describing the stages of the jour-
ney in detail. By applying SAP Signavio Journey
Modeler, you can list all touchpoints, visual-
ize the sentiment for each stage, link process
maps and add data visualizations as widgets.
Such widgets can further be directly embed-
ded from SAP Signavio Process Intelligence.
By integrating operational and external data
with customer journeys, you may discover op-
portunities for improvement, and ensure they
are reaching the peak of customer excellence.
Customer excellence is all about the combi-
nation of inside-out and outside-in thinking:
which of the business processes have custom-
er touchpoints, and more crucially, how do
customers perceive those touchpoints? Such
insights lead to various benefits.
Signavio Journey Modeler?
With SAP Signavio Journey Modeler, you now
have a direct way to operationalize new cus-
tomer experiences. It enables you to translate
customer experience when engaging with cer-
tain business processes into quantifiable and
manageable information, so you can adapt
quickly to changes in customer expectations
and delight customers consistently. This also
leads to smarter decision-making about exact-
ly which customers to serve, when, and how.
The solution supports you to develop a central-
ized, real-time view of customer experience by
linking journeys with business processes, relat-
ed IT applications, integration points and data
flows. Companies can align your organization
behind critical customer outcomes by leverag-
ing journey analytics and sentiment analysis.
Furthermore, you can better understand the
interdependencies between customer senti-
ment, moments of truth, and underlying pro-
cess operations.

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Another interesting opportunity lies behind the
already existing process landscape. You can
identify critical customer interaction points
based on the process mining capabilities of
SAP Signavio Process Intelligence. Customer
data and process mining analysis further help
to understand the root causes of customer
frustration or happiness, then repair or rede-
sign the business process to effectively boost
customer satisfaction, retention, and loyalty.
You can break down silos between customer
experience and process teams and align on
common ambitions and definitions of journey
modeling. As a result, you can minimize your
operational complexity and manage variation
in process operations to provide a consistent
customer experience across the whole orga-
nization. Related insights can be shared and
crowdsourced within the entire company via
SAP Signavio Collaboration Hub to further in-
crease customer experience levels.
Wrap-up
SAP Signavio Journey Modeler is a software
solution that enables organizations of all
shapes and sizes to visualize the way their cus-
tomers, agents, or employees experience their
business. It blends customer-centric impera-
tives with operational excellence at scale, de-
livering a solid connection between journeys,
processes, and data. This solution supports
operationalizing customer experiences by
connecting business processes with the way
customers experience them, delivering the
best way to outperform competition. You may
apply SAP Signavio Journey Modeler to adjust
your organizational systems, metrics, and roles
to provide the best interactions possible, and
drill down to process mining data for CEX com-
petitive advantage. The solution encourages
a complete outside-in and inside-out thinking
perspective, supporting you to better under-
stand, enhance, and transform customer en-
gagement with your business, translating ex-
perience and process mining into operational
reality. This includes the generation of greater
insights into how to give customers what they
really want – and even what they do not know
they need yet – resulting in happier and more
loyal customers. SAP Signavio Journey Model-
er reaches its full potential by linking it to the
SAP Signavio Business Transformation Suite,
most notably SAP Signavio Process Manager,
SAP Signavio Process Intelligence, and SAP
Signavio Collaboration Hub. The latter is espe-
cially interesting for enterprises in the search
for one single source of process truth across
the entire company.

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Secure collective process
knowledge with SAP Signavio
Collaboration Hub
When it comes to collaborative process management,
SAP Signavio Collaboration Hub is at its very heart. This
central meeting point enables effective communication
across and within your company while securing col-
lective knowledge and shared working efforts. The tool
reinforces a true transformational change for business-
es across industries and geographies. Users may utilize
comments and sharing features, promoting next-gen
collaborative and transparent working environments by
leveraging a single source of process truth for the entire
company. The Hub further drives your digital and cloud
strategy through end-to-end transparency, including
SAP S/4HANA migrations. Let’s have a closer look.
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What is SAP Signavio
Collaboration Hub?
In short, SAP Signavio Collaboration Hub trans-
forms the way talents work together. It offers a
holistic platform for harnessing the wisdom of
the crowd to continuously innovate and opti-
mize processes. This means it acts as a single
source of process truth, providing live insights
to business leaders as well as giving employ-
ees a company-wide and transparent meeting
point to combine their work and expertise re-
lated to business processes.
With SAP Signavio Collaboration Hub, you can
stay up to date with changes to your process
models in real time and view any process con-
tent in a clear and simple way. It allows you to
understand, track and manage joint projects
and organize process content across the en-
tire Signavio Business Transformation Suite,
including SAP Signavio Process Intelligence,
SAP Signavio Process Manager, SAP Signavio
Journey Modeler, and SAP Signavio Process
Governance. The Hub further drives initiatives
across your enterprise by ensuring everyone is
on the same page, streamlining presentations
and providing easy-to-understand updates to
all involved stakeholders.
SAP Signavio Collaboration Hub can also be
personalized. You can assign individuals to
specific groups. These group-based entry
points mean no more time wasted searching
for the information relevant to the actual work.
You may manage exactly how the Hub looks
and feels across the workplace for specific user
groups as well as curate their own newsfeed
using subscriptions to the process models,
conversations, or areas of work that are most
relevant to them. By customizing the view of
the Hub, you can structure your tasks for better
clarity, and improve user satisfaction and pro-
ductivity.
Signavio Collaboration Hub?
First and foremost, the Hub builds a single
source of process truth and consequently en-
sures a common understanding across your
entire organization. Everything business lead-
ers need is in one place. Data, process mod-
els, and analysis from SAP Signavio Process
Intelligence, SAP Signavio Process Manager,
and SAP Signavio Process Governance can all
be accessed directly from the Hub. The seam-
less search functionality across the entire Sig-
navio Business Transformation Suite ensures
you can find all process information relevant to
your roles, as well as see what colleagues are
working on. You can filter user-specific results
across the Suite to streamline massive data
logs with one simple click. The simple version
control of the Hub means you can keep track
of where they are up to with work in progress,
as well as easily identify the final result of your
efforts.
With SAP Signavio Col-
laboration Hub, you
can stay up to date
with changes to your
process models in real
time and view any pro-
cess content in a clear
and simple way.

23
Moreover, SAP Signavio Collaboration Hub en-
ables effortless collaboration in order to keep
your users’ latest achievements up to date and
keep everyone smoothly in the loop. The tool
comes with modern and especially user-friend-
ly collaboration features. Its intuitive interface
facilitates the application for users of all levels
of expertise. As employees are notified individ-
ually about any relevant updates and conversa-
tions, you can close the gap between responsi-
bility and action. With the accelerated sharing
of information, you have the possibility to gen-
erate more ideas, optimize processes, and re-
duce reluctance to change.
Users can further share the ‘big picture’ view of
their process landscape applying the Hub’s in-
tuitive presentation mode. The tool allows you
to create simple, step-by-step walkthroughs of
even the most complex business process and
provide detailed, full screen presentations in
overview mode. With SAP Signavio Collabora-
tion Hub, you may navigate your entire process
repository with ease and show the interactions
that really matter. Ultimately, it’s possible to
switch smoothly between a high-level over-
view and detailed content information to sup-
port end-to-end traceability and accurate deci-
sion-making.
SAP Signavio Collaboration Hub especially em-
phasizes increasing both efficiency and effec-
tiveness. Everyone within the organization is up
to date and informed about the what, why, and
how of their work. Challenges to successful
business transformation include organizational
silos, with associated issues like conflicting pri-
orities and goals, diluted effort, and employee
resistance to decisions made based on incom-
plete or unclear data. The Hub helps offer a
solution to each of these problems, leading to
enhanced efficiency and effectiveness across
the whole enterprise. This way, you can set
new milestones in operational excellence and
improve the way your team works, with clearly
defined targets and structured responsibilities.
Wrap-up
SAP Signavio Collaboration Hub represents
an essential game-changer when it comes to
collaborative process management. The single
source of process truth across the entire orga-
nization created by the Hub provides an end-
to-end transparency and traceability to bring
your digital strategy to its next level. The tool
enables reading and commenting on published
content and process models as well as pre-
viewing new models before publishing. In this
context, it avoids cumbersome email chains,
or sifting through folders for the latest version
of documents. You can further view responsi-
bilities, roles, process hierarchies and process
steps at a glance as well as find any relevant
process information using the inbuilt search
function. The Hub leverages seamless con-
tent creation, consumption and collaboration
across the entire Signavio Suite, including SAP
Signavio Process Intelligence, SAP Signavio
Process Manager, SAP Signavio Journey Mod-
eler and SAP Signavio Process Governance.

24
WESTERNACHER INTELLIGENT ENTERPRISE SUMMIT
Accelerate process excellence
with SAP Signavio Process
Governance
SAP Signavio Process Governance supports a high lev-
el of process consistency and efficiency throughout
the entire enterprise. It’s an easy-to-use and accessi-
ble workflow engine, leveraging what matters most to
businesses by ensuring fewer tasks, roles, lower costs,
and higher quality and speed. Business process mod-
els can be turned into standardized process gover-
nance workflows that can be further rolled out across
the company. You may build prototypes and complete
workflows for the rapid deployment of your process
models, and integrate task management functions to
capture, connect, govern and communicate how work
is done. But there is much more to this workflow solu-
tion game-changer.
08

25
Governance?
SAP Signavio Process Governance provides
out-of-the-box, improved process governance
capabilities for process modeling and quick ap-
proval. With SAP Signavio Process Governance,
you can rapidly and easily create automated
workflows based on your business process
models. Managing tasks and initiating maturity
and regulatory assessments among teams for
process documentation and implementation
become simpler. Additionally, you can keep
track of your work in one single place and guar-
antee accountability through assigned activi-
ties. This means you save time and money, and
you can be confident your business processes
will consistently run the same way, every time.
SAP Signavio Process Governance integrates
seamlessly with other SAP Signavio business
transformation solutions, assisting you to bet-
ter manage your process lifecycle. Existing Sig-
navio customers can export workflow data from
SAP Signavio Process Governance directly into
SAP Signavio Process Intelligence and Live In-
sights. This transfer will allow for in-house in-
vestigations of organizational data using pow-
erful process intelligence analytics, supporting
real-time insights into how workflows and busi-
ness processes can be enhanced.
Signavio Process Governance?
SAP Signavio Process Governance provides
a better workplace when it comes to process
management. It gives you the power to au-
tomate repetitive process governance work-
flows, enabling employees to concentrate on
value-adding work. By creating forms, check-
lists, and decision points, setting up email no-
tifications for deadlines, and collaborating on
shared task lists, you may identify and avoid
unnecessary work. As a result, you can cut
down on email traffic and irrelevant meetings.
You can consequently complete the things you
need to, more quickly and efficiently.
SAP Signavio Process Governance also helps in
keeping up with change. The tool is a perfect
starting point for even the most complex task
or activity. The intuitive interface makes it easy
to turn process models into workflows, so you
only need the essential features of the process
such as tasks and decisions to start with. Us-
ers can add more details (like custom notifica-
tions, access control, or automatic reminders)
at a later stage – and workflows scale up as the
business grows. This establishes a 360° pro-
cess governance with approvals and maturity
assessments while getting rid of spreadsheets
by tracking tasks directly.

26
SAP Signavio Process Governance automates
and standardizes manual decisions, since it
delivers an automated approval solution. This
not only reduces the risk of a wrong decision,
but also allows the processes based on it to
be carried out more efficiently. The automated
approval process embraces a rapid reaction to
changes to assure business decisions are re-
corded, which is especially important to safe-
guard compliance with internal and external
regulations and policies.
SAP Signavio Process Governance supports
better communication and coordination of
tasks. It provides a clear indication of exact-
ly where a given process is up to, and what
the next step will be. This results in fewer de-
lays caused by abandoned or forgotten tasks,
greater accountability in decision-making, and
more flexibility to roll out process optimizations
consistently. Onboarding new team members
becomes easier, as they can see at a glance
exactly what they need to do, and where to ac-
cess the resources they require.
Wrap-up
SAP Signavio Process Governance transforms
business process models into standardized
workflows that can be rolled out throughout
the entire company. You can coordinate tasks,
keep track of work and guarantee rapid ac-
countability and collaborative process gover-
nance. The tool embraces reliable, higher-qual-
ity results by decreasing variations in how work
is done, offers improved service to internal
and external stakeholders by completing work
more quickly and creates a reasonable as well
as easily accessible audit trail of the actual
work by tracking decision points and accom-
plished tasks. The easy-to-use and accessible
workflow engine establishes 360° process gov-
ernance with approvals, maturity assessments
and more. SAP Signavio Process Governance
accelerates user experience and enables rap-
id deployment of workflow models. It’s easy to
configure and scale without any coding. The
built-in reporting helps to streamline opera-
tions and simplify analysis across critical man-
dates. A true game changer in its domain.
This section finalizes the introduction to SAP
Signavio’s holistic transformation suite for
Business Process Intelligence, including SAP
Process Insights, SAP Signavio Process Intel-
ligence, SAP Signavio Process Manager, SAP
Signavio Journey Modeler as well as SAP Sig-
navio Collaboration Hub.
SAP Signavio Process
Governance embraces
reliable, higher-quality
results by decreasing
variations in how work
is done and creates an
easily accessible au-
dit trail of the actual
work.

27
The top 3 use cases for SAP
Business Process Intelligence
Business Process Intelligence (BPI) represents the
next-generation process layer within the SAP portfolio,
providing a comprehensive and holistic offer to trans-
form your business processes end-to-end. Already at
the beginning of this paper we realized that BPI pro-
vides a wide range of solutions to support a seamless
and smooth business transformation – from business
process design, benchmarking, gap analysis and im-
provement to process change management. But are
there any other use cases to BPI than business transfor-
mation? Yes, there are. SAP BPI covers various scenar-
ios to get your company towards the Intelligent Enter-
prise of tomorrow. Let’s dive right in.
09

28
Use Case #1 – Business
Transformation
BPI is fundamental for organizations to drive
their business transformation to the Intelligent
Enterprise. A holistic business transformation is
about changing the whole culture and mindset
of the enterprise. It’s about redesigning busi-
ness processes, and it’s about adopting new
technologies – to unlock new ways of running
the business and stay ahead of competitors.
BPI is seamlessly embedded in the Intelligent
Enterprise to support value-driven transforma-
tion from end to end. RISE with SAP is a pack-
aged offering that contains a comprehensive,
on-your-terms and on-your-timeline transfor-
mation to the Intelligent Enterprise.
BPI pinpoints the best place to start by ana-
lyzing how business processes perform and
benchmarking them against industry standards
to get tailored recommendations of where to
focus first and implementing those processes
on demand. RISE with SAP includes the follow-
ing SAP Signavio solutions in its package with-
out additional costs:
• SAP Process Insights (50GB)
• SAP Signavio Process Manager (3 users)
• SAP Signavio Collaboration Hub (10 users)
Apart from RISE with SAP, BPI also supports
process standardization and simplification sce-
narios as well as process consolidation includ-
ing shared services. It equips you for mergers
and acquisitions and represents the foundation
for continuous improvement initiatives.
Use Case #2 – IT Transformation
SAP S/4HANA is more than just another new
release. SAP’s new business suite brings about
so many changes and new functionalities that
have the power to transform your entire orga-
nization. SAP S/4HANA can modify all critical
enterprise functions ranging from finance and
supply chain all the way to customer service
and marketing. Through it, you are able to trans-
act, analyze and predict in real time in a world
that remains continuously unpredictable. BPI
supports the conversion to SAP S/4HANA from
an end-to-end perspective, covering all SAP
Activate project phases as follows:
Dscover
• Analyze the status quo
• Understand and document
• Identfy opportuntes and valdate
Prepare
• Benchmark and run analytcs
• Document the processes n detal
• Check process conformance
• Assess tme, cost, and effort
• Identfy key KPIs
Desgn
• Algn on future state
• Standardze processes
• Smplfy where necessary
• Smulate changes
SAP ACTIVATE PROJECT PHASE BPI SUPPORT
Realze
• Document varants
• Generate system requrements
• Automate usng workflows and RPA
Deploy
• Publsh process updates
• Educate on the new state
• Check performance
• Govern processes
Run
• Montor process and busness performance
• Contnuous mprovement

29
To get started with BPI for SAP S/4HANA Trans-
formation, you can consider the tool Process
Discovery. This solution helps you to get a
high-level overview of process performance
including improvement recommendations as
well as automation potentials in the most im-
portant areas of your business – completely
free of charge.
Besides SAP S/4HANA, BPI helps returning to
standard code, supports ERP consolidation
and digital foundation scenarios.
Use Case #3 – Performance
initiatives process focus
BPI is the go-to solution when it comes to
achieving true customer excellence in respect
to customer experience, service, sales orders,
distribution, sentiment and many more. For
cost reduction initiatives, BPI comes into play
as well. Moreover, BPI covers governance, risk,
compliance, lean manufacturing, and service
management as fundamental use case areas to
further improve process performance. As the
most holistic portfolio in process transforma-
tion solutions, BPI of course delivers best-in-
class capabilities to bring your key end-to-end
processes such as order-to-cash (O2C) or pur-
chase-to-pay (P2P) to their next level.
Wrap-up
BPI by SAP represents a true game changer in
various facets. The solution provides compa-
ny-wide transparency through a single source
of process truth, combined with real-time
and granular insights, and embraces acceler-
ated bottleneck identification and data-driv-
en decision-making. With BPI, you can yield
customer excellence through leveraging cus-
tomer experience and operational data with
process mining to understand root causes of
customer frustration or happiness to analyze,
improve and transform operations for targeted
KPIs. Moreover, BPI enables you to jump-start
innovation by highlighting where traditional
approaches can be upgraded and shape a bet-
ter understanding of projects, tasks, and KPIs
across teams through enhanced collaboration.
All these capabilities support your organization
when it comes to business transformation, IT
transformation, continuous process innovation
and performance initiatives.

30
Get started – with SAP Process
Discovery
Why move from SAP ERP to SAP S/4HANA? Which new
functionalities are most relevant for each line of busi-
ness? How does SAP S/4HANA support our business
goals? How can we automate our processes? These are
common questions business leaders are posing when
it comes to the migration to SAP S/4HANA. In this con-
text, we introduce SAP Process Discovery. This free-of-
charge analysis tool helps to assess current business
process performance and to support the identifica-
tion of new functionalities related to SAP S/4HANA to
strengthen your business goals. The intention of this
section is to showcase what you can expect from SAP
Process Discovery, how your organization can benefit
from this tool as well as how to get started with it.
10

31
What is SAP Process Discovery?
SAP Process Discovery represents the evolu-
tion of SAP Business Scenario Recommenda-
tions on Spotlight and is becoming a strategic
component of the intelligence enterprise. It
helps to get started with Business Process In-
telligence (BPI) as well as RISE with SAP and is
your point of departure when it comes to your
SAP S/4HANA migration.
SAP Process Discovery is delivered as a sum-
mary report as well as an intuitive cloud-based
solution and is completely free of charge for
customers on SAP maintenance.
The Process Discovery Summary covers an in-
teractive PDF executive summary which is easy
to share, including direct links to the Process
Discovery Solution. This Process Discovery
Solution, the online application, further pro-
vides a deep dive into process performance
and efficiency. It delivers a tool-based support
to identify standardization opportunities, areas
for improvement and automation potential.
Both come with tailored enhancement recom-
mendations for the following lines of business
(LOBs):
• Sourcing and Procurement
• Manufacturing
• Finance
• Supply Chain
• Asset Management
• Sales
SAP Process Discovery covers the following
end-to-end business processes:
• Record-to-Report
• Order-to-Cash
• Procure-to-Pay
• Complaints-and-Return Management
• Inventory Management
• Plan-to-Produce
• Operate-to-Maintain
SAP Process Discovery emphasizes the follow-
ing 12 optimization goals and value drivers: re-
duce finance costs, reduce procurement func-
tion costs, reduce complaints and return costs,
reduce total manufacturing costs, reduce as-
set data management costs, reduce G/L efforts
and financial closing time, reduce days sales
outstanding, reduce days in inventory, reduce
unplanned downtime or outage, improve on-
time delivery performance, accelerate manu-
facturing cycle time as well as increase sales
force efficiency.
Process Discovery?
SAP Process Discovery helps to understand
how to achieve your business goals with SAP
innovations. The tool delivers unique insights
into your current operational business process
performance and functional usage, based on
data from your SAP ERP. It benchmarks to com-
pare your operational business performance
and usage to your industry peers.
SAP Process Discov-
ery is the go-to solu-
tion when it comes to
starting with BPI, RISE
with SAP and receiv-
ing tailored insights to
build your case for SAP
S/4HANA.

32
You receive specific recommendations includ-
ing SAP S/4HANA functionalities, automation,
intelligent technologies, and SAP Fiori apps,
applicable for the six LOBs and seven end-to-
end processes mentioned above. SAP Process
Discovery consequently allows you to build
your case for SAP S/4HANA and secure buy-in
from your stakeholders. All free of charge.
How to get started with SAP
Process Discovery?
Running SAP Process Discovery and request-
ing your own reports involves very little effort.
Please reach out to our team, we are happy
to engage with you. As SAP Gold Partner and
thought leader in the digitalization area, we
will listen to your plans, challenges and strat-
egy and build an individual roadmap together
with you.
The elements of SAP Process Discovery com-
bined with Westernacher Consulting’s exper-
tise will fully leverage the benefits of your digi-
tal transformation. Benefit from a tailored offer
according to your individual needs that sup-
ports unleashing the full potential of your busi-
ness transformation, enhances your process
excellence and maximizes returns throughout
your business areas.
We passionately advise you on how to use SAP
Process Discovery and how to effectively yield
added value for your business.
Wrap-up
SAP Process Discovery is the go-to solution
when it comes to starting with BPI, RISE with
SAP and receiving tailored insights to build
your case for SAP S/4HANA. It helps you trans-
form and automate your processes across your
business areas – for free. SAP Process Discov-
ery is organized in intuitive reports for various
roles, considering seven end-to-end business
processes and six LOBs. We help you to get the
maximum out of this solution.

33
Talk with us at Westernacher Consulting. As SAP Gold Partner
and thought leader in the digitalization area we will listen to your
plans, challenges and strategy and build an individual roadmap
together with you.
The elements of SAP Business Process Intelligence combined
with Westernacher Consulting’s expertise will fully leverage the
benefits of your digital transformation.
Westernacher Consulting
Your reliable partner for Business
Benefit from a
tailored offer
according to your
individual needs
that supports
unleashing the
full potential of
your business
transformation.
Enhance your
process
excellence and
maximize returns
throughout your
business areas
with SAP BPI
solutions.
Westernacher
Consulting
advises you
on how to use
BPI solutions
and how to
effectively yield
added value for
your business.
1. 2. 3.

34
Westernacher Consulting GmbH
Im Schuhmachergewann 6
69123 Heidelberg, Germany
Phone: +49 6221 187 62 – 0
Fax: +49 6221 187 62 – 11
E-Mail: info@westernacher.com
www.westernacher.com
© 2022 Westernacher Consulting. All rights reserved.
Johannes Strasser
CoE Lead Business Process Intelligence
Westernacher Consulting
johannes.strasser@westernacher.com
Start your digital
transformation with us.

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