There is no scaling only service improvements
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The document discusses the importance of continuous improvement in organizations, stressing that leadership and reflection are crucial for fostering a culture that adapts to change while respecting employees. It emphasizes the need to visualize the work process, listen to customer feedback, and utilize tools like the Kanban maturity model for better service delivery. Ultimately, the key is to evolve steadily, focusing on long-term consistency over short-term fixes.
There is no scaling only service improvements
- 1. There is no scaling, only service improvements ALICON 2019, Wolfgang Wiedenroth, it-agile GmbH
- 4. @wwiedenroth Executive’s opportunities for transitioning organizations are limited to one.
- 5. @wwiedenroth Costly Capability Time In terms of capability and money Will we ever get here?
- 6. @wwiedenroth Unsustainable Time (No. of half-lives) No.ofatomsThe next change is around the corner
- 7. @wwiedenroth Employees learned nothing about change Besides it being exhausting, though your older workforce knew that already
- 8. @wwiedenroth My problem with them: They are short-term solutions.
- 9. @wwiedenroth
- 10. @wwiedenroth „Be best at getting better“ Cliff Hazell @LKCE17 https://vimeo.com/243662603
- 11. @wwiedenroth To CONTINUOUSLY IMPROVE you need to: Stress the system Reflect regularly Take leadership
- 12. @wwiedenroth UNDERSTAND the PURPOSE of your work LISTEN to customers and frontline staff STRESS
- 13. @wwiedenroth UNDERSTAND the FLOW of work VISUALIZE it and TALK to the people actually doing the work STRESS
- 14. @wwiedenroth Show alternative ways of doing things Use the KANBAN MATURITY MODEL STRESS
- 15. @wwiedenroth STRESS Creates opportunities for change How are customer needs not met? Where can the flow of work be improved? What could be done to improve it?
- 16. @wwiedenroth Reflection Mechanism Reflect regularly Introduce the KANBAN CADENCES Risk Review Operations Review Strategy Review Service Delivery Review Kanban Meeting Delivery Planning Meeting Replenishment Meeting Risk ReviewRisk Review
- 17. @wwiedenroth Leadership Encourage act of Leadership on all Levels Support managers with personal coaching Teach them The Responsibility Process™ Be the beacon
- 19. @wwiedenroth Always EVOLVE from where you are Capability Time Taking small steps, continuously getting better Reduced fear + risk + cost Benefits early on
- 20. @wwiedenroth Employees learn what to improve on, how to create opportunities for change and how to take actions
- 21. @wwiedenroth Stress the system Reflect regularly Take leadership To foster an organization that is continuously delivering value to customers, is able to adapt to changes, while respecting its people and without turning everything upside down
- 22. @wwiedenroth – Bruce Lee “Long-term consistency trumps short-term instensity.” Thank you!