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They already do that
How to be new with something old
Matthew Wate
@MattyWate
You
didn’t
invent
your
industry
The good news is, you don’t have
to invent something
Come on
folks, try
this thing I
made!
First of all,
make the
right thing
Find the real world equivalent
of what you do, learn its
principles.
Learn Match Redefine
What to match, what to evolve
Not how does it work, what are they doing?
That’s
great, but
what do
you really
mean?
Let’s
make life
better
What are
people
doing now?
Task analysis
★ Phone
★ Internet access
★ Phone still
connected
★ Double blue tick,
they know i’m here
★ “typing”
★ Looking for
excuses
★ Sent
★ Wait for double
tick
★ Back to reality/
watching videos
about cats/
practice mexican
accent
★ Feelings of dread
and fear
★ Want to say no
★ Don’t want to be
rude
★ Time Pressure
★ Want to say no
★ Self doubt
★ what if i die alone
★ May give in and
say yes
★ Relief of saying no
★ Joy
★ Must remember
the lie I used
Receive an
invitation
Consider
offer
Compose
reply
Send reply Freedom
What does the mental
model look like?
Traditional
mental
models
Isn’t it more like this?
FreedomSaying
No
Not
Social
Want to
see BFF
Pick ups
from
A**holes
Fave TV
Show
PVR
Feeling
Social
Fear of
dying
alone
Money Family
Don’t
want to
Be rude
What next? All you’ve given me is words!
It will
soon
become
clear…
This is what
we have
• Task analysis with
gaps identified
• Mental model with
understanding of
influences
What
should we
build then?
They already do that
Now, onto
evolution
You’ve matched,
now make better
How to decide what to evolve
Get some
answers
Stats
What are the popular features?
What are users searching for?
Where are your drop off/pain points?
User testing
Never stop watching your users use your product
Competitor
analysis
They already do that
Ultimately,
love your product
What’s the
endgame
for Dr No
Never stop
looking for
improvements
Test, learn, fail, try again
Thank you

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