Tier1 Oracle Database Managed Services
- 1. Organizations are facing an increased pressure to keep systems running 24x7x365, particularly databases, which are used as backbone for all business critical applications. With that, you are now faced with the challenge of hiring and retaining qualified administrators and developers to not only maintain these environments but improve them. At Tier1, we know every database is different and every client has different needs. That is why Tier1’s Oracle Database Managed Services are tailored to fit your needs. Our approach to Managed Services for your database and application server needs emphasizes proactive monitoring and management of your environment. ORACLE DATABASE MANAGED SERVICES Oracle DBA Services: © Tier1, Inc. All Rights Reserved.SOCaicpa.org/soc Fo rm erly SAS 70 Repo rts AICPASe rvice Organization Contr olReports S E R V I C E O R G A N I Z AT I O N S • 24x7 monitoring and support of production Oracle Database environments • Automated detection of critical database issues accompanied with Sev1 ticket generation with Tier1 • Database health checks/system reviews • Backup/Recovery and Disaster Recovery planning, implementation and testing • Creation/modification of custom tables, indexes, tablespaces, and other DDL requests • Oracle’s Cloud Control installation for monitoring, notifications, and scheduling of jobs • Database cloning and refreshes • Database patching research and application • Database upgrades • Performance tuning • Capacity planning • Architecture planning As a leading Oracle Database Managed Services provider, Tier1 has developed sup- port and consulting services that are designed for today’s requirements, helping our customers to deliver a robust, high performance data platform. We provide dedicated DBA experts, multiple levels of backup support, 24x7x365 monitoring, and guaranteed service levels to ensure your Oracle Database is performing the way it should. Our Oracle DBA experts go beyond the basic server monitoring and system patching, we can help with every aspect of your Oracle Database environment — reporting, admin- istration, architecture, backups, capacity planning, disaster recovery, and more. Tier1 designs each engagement team to match each customer’s specific requirements. Key Benefits of Tier1’s Database Managed Services: • Dedicated Oracle Database experts with cross-functional experience • 10+ years average experience across the DBA team • Active project management by a managing Owner or Senior Executive at Tier1 • Proactive approach ensures early resolution of issues before they become problems • Strict adherence to Oracle and industry best practices • Flexible service options – we will accommodate to what works best for our customers needs (more) 24x7 Oracle Database Managed Services Tier1’s Oracle Database Managed Services emphasizes proactive monitoring and management of your environment. Our dedicated, highly experienced DBAs are here to make sure you get the most from your Oracle investment. info@tier1inc.com | www.tier1inc.com RELIABLE | FLEXIBLE | EFFICIENT On all levels, Tier1 never stops at the “minimum required” — we proactively identify potential problems and improve- ment opportunities system-wide.
- 2. Oracle DBA Experience: ORACLE DATABASE MANAGED SERVICES Tier1 Private Cloud Hosting of Oracle Databases: For more information about Tier1’s Database Managed Services visit www.tier1inc.com/databases or contact us at info@tier1inc.com. Tier1 is the pioneer of managed services. The days of needing to hire and train a dedicated support team are over. Let Tier1’s wide range of skills and expertise support all of your Oracle Database needs. Tier1’s team of DBAs have proven strategies and methodologies for all services related to the Oracle Database and associated Oracle applications. Whether you are running Oracle Databases with your ERP system, custom applications, or other mission critical systems, Tier1 has a strong team of experienced DBAs that can assist you in managing your environments. Additionally, Tier1’s focus on long-term value has led us to a more stable model that is continuously improved upon. Tier1 designs each engagement team to match customer requirements. And with nearly zero turn- over year to year, we are able to assure our customers get not only superior support quality but also the benefits of having consistent resources. Tier1 provides you the option of having your Oracle database environment hosted on our Private Cloud; using virtualization of the server layer with remote storage backup and second data center Disaster Recovery. The Tier1 Private Oracle Cloud is the most optimized and performance tuned computing environment for databases. The Tier1 Private Oracle Cloud lets you use and pay for only what you need with the ability to grow on demand. All current Oracle Databases are supported; you bring the license and we can isolate the server VMs from, or integrate into, your network domain. 2403 Sidney Street • Suite 225 • Pittsburgh, PA • 15203 | 412.381.9201 SSAE 16 Certified: Tier1 constantly reviews and audits internal controls that are necessary to safeguard our customers’information and data. To demonstrate this commitment, Tier1 has completed an examination of control objectives and related control procedures in accordance with the Statement on Standards for Attestation Engagements (SSAE) No. 16 Reporting on Controls at a Service Organization (SOC1) of the American Insti- tute of Certified Public Accountants.