![Next Steps We want your business. General Information http://www.darc.com David M. Smith – Account Executive (847) 519-3186 [email_address]](https://image.slidesharecdn.com/managedservices-david-version-1233249769134819-2/85/DARC-Managed-Services-For-Oracle-33-320.jpg)
DARC Managed Services For Oracle
- 2. Company Overview Founded in 1992 Chicago Headquarters Exclusive Focus on Oracle Applications, Services and Products Certified Partner for Oracle National & International Presence
- 3. Mission DARC will maintain its role as a leader in the Oracle application software services industry – To exceed our clients’ expectations we utilize vision, professional integrity, creativity, and genuine partnership.
- 4. Services and Products Provided MANAGED SERVICES CONSULTING SERVICES TRAINING PRODUCTS
- 5. The DARC Difference Experience, Experience, Experience Senior Level DBAs Averaging 13+ years focused on Oracle Applications Establishing the Business Case We help identify metrics, KPIs, ROI Prototyping and Validation Emphasizing cost control and speed Knowledge Transfer Our clients become self-supporting Workshop sessions, structured deliverables, clear communications Risk Reduction We understand design implications and “no go” points We ensure your business solutions scale
- 7. Company and Personnel Certifications Professional degrees and certifications MBAs, CPAs APICS Manufacturing Certifications Integration Resource Management Production and Inventory Management Oracle Certified Solution Provider Oracle E-Business Certified Oracle Technology Certified Oracle On Demand Certifie d
- 8. Broad Industry Experience Aerospace, Defense Automotive Chemicals Consumer Packaged Goods Energy & Utilities Engineering, Construction Financial Service Food & Beverage Metal & Fabrication Not-For-Profit Office Products Professional Services Public Sector Retail & Distribution Telecommunications Travel & Transportation Government Healthcare High Technology Higher Education Life Sciences Manufacturing Marketing Media & Entertainment
- 10. Oracle Applications Managed Services We specialize in providing customers turnkey services that assume responsibility for the ongoing administration and technical functions for Oracle Applications. Genuine Managed Services not the repackaging offered by other companies.
- 11. Managed Services Applications Application Conversion and Isix Customer Relationship Management Financials Functional Support On-site Human Resources & Payroll Installation, Upgrades, and Migrations Manufacturing Order Management Problem Analysis Project Accounting
- 12. Managed Services Database Application Performance Tuning Backup & Recovery Database Design Database Configuration Database Conversion Database Maintenance Database Performance Tuning Database Security Data Warehouse Design Develop PL*SQL Code Disaster Recovery Design and Support Code Triggers and Stored Procedures Installation, Upgrades, and Migrations Oracle Application Server and Portal Oracle Enterprise Manager On-site DBA Support Linux Migration Problem Analysis Project Management Relational Data Modeling
- 13. Strategic Business Goals Why use Managed Services for Oracle Applications? By moving the routine and tactical tasks of running Oracle Applications your company can focus on what matters most to your business. In addition, our services offer a single point of accountability for the Oracle Applications. No scheduling gaps Hiring concerns Consulting fees to impact the business
- 14. Delivery Leading Professionals Applications DBA Solution Profile: Our DBAs focus on your business to address your companies specific support requirements Minimum 7+ years of application experience Proactive applications administration Senior Level DBAs Knowledgeable on leveraging Oracle Support Customer focused delivery Excellent communicators Remediation experts
- 15. Strategic Business Guidelines Application DBAs verses Core DBAs? Many companies repackage “Core DBAs” as “Application DBAs” for managed services. DARC Managed Services consists of only Applications DBAs. Your business benefits in that Oracle Applications DBAs deliver everything Core DBAs do and: 11 i Security 11 i Performance Tuning 11 i Remediation Patching and applications upgrades
- 16. Leveraging Our Scale Single/Small DBA Group Large Knowledge Base DBA Support Staff Managed Services
- 17. Critical Business Case How we solved a recent customer crisis Customer Challenge: A week prior to going live with Oracle Applications the customer identified the requirement to secure communications. DARC is both hosting and managing the customer’s applications. There applications configuration: 11.5.10 of the applications Single server (all services running on this box) Standard Forms socket configuration Using HTTP protocol for web access
- 18. Critical Business Case How we solved a recent customer crisis Customer Challenge: With limited time most options wouldn’t work: Solution: Configure Forms for Servlet mode Configure Apache and Forms for HTTPS No additional costs ($$$), 3 days to complete and test Moving server to DMZ Point to Point VPN Dedicated WAN connection VPN Channel encryption Configuring a separate application server
- 19. Strategic Business Guidelines Reactive verses Proactive? Monitoring the database is reactive management the goal of which is to minimize unplanned outages. Our team offers proactive management in addition to monitoring to prevent unplanned outages. For example, recommending an upgrade to the applications that increases security or enhances performance.
- 20. Excellence in Service Our Managed Services exceeds expectations with proactive services: Automation of tasks we minimize time it takes to complete tasks saving your business money Performance we actively tune the applications maximizing your investment in hardware Security we recommend changes to the applications to protect your data Maintenance our DBAs actively work to ensure that the applications are running smoothly
- 21. Availability and Reliability Business Value High Low Low High Proactive Support Premium Service Singular Accountability Senior Application DBAs Availability and Reliability
- 22. Communication Our goal is to deal with issues as they arise with minimum time loss. We provide multiple ways to reach DARC’s Managed Services Group: Direct line to Primary Support DBA Collaborative Desktop Sharing Answering Service during non-business hours Application Alerts Email and Instant Messaging
- 23. Follow the Sun Support 24 hours a day 7 days a week For critical issues call the DBA directly during coverage hours and the answering service during non-business hours Oracle Support TAR if not hosting with DARC Managed Services uses a call list to respond quickly to your critical business issues Managed Services works as a team with your data center or hosting partner Request assistance at anytime
- 24. Managed Services Support Our Applications DBAs assist with supporting: Customizations and bolt-ons Integrations Deployment Upgrades Advanced architectures JInitiator on the Desktops Printing/custom reporting
- 25. Commitment to Customer Satisfaction 1. Predictable Oracle Applications IT cost structure 2. Improved quality of service with greater reliability and stability 3. Lower costs and greater leverage of scale 4. Greater flexibility to respond to your changing business conditions 5. One point of responsibility for resolution and management of issues 5. 6. Preserved capital and time to focus on core business
- 26. Functional Managed Services Our functional professionals work with your employees to analyze and streamline business processes within Oracle Applications Customer Relationship Management Financials Functional Support On-site Human Resources & Payroll Functional Configurations related to upgrades and migrations Manufacturing Order Management Problem Analysis Project Accounting System Administration
- 27. Functional Managed Services Help Desk Support: Quick turn around on functional issues Mentoring on your business processes 24 x 7 functional support Functional TAR management to minimize business impact System Administration: User Maintenance Defining printers Managing Current Programs Registering Custom Programs
- 28. Functional Managed Services Desktop Collaboration Streamlines Functional Services We use Enterprise Virtual Networking (VNC) to do real-time functional collaboration: Quickly review the issue with functional professional Enhances training and mentoring Can be used from any location Secure and easy to implement Do your employees work from Home? If we have access to your applications we can use DARC desktops to collaborate on functional tasks
- 29. How Our Customers Used Managed Services To supplement existing DBA team Single/Small DBA Group Large Knowledge Base Unified Team
- 30. How Our Customers Used Managed Services New Installations of the Applications Application Upgrades Implementation Projects In Place of Traditional Consulting
- 31. We will work jointly with your business to design a management package that meets your strategic goals in outsourcing support. Design Manage Services Require Applications DBA Services Require Functional Services Require Hosting Require Standard Coverage Require 24 x 7 Coverage Number of coverage hours per month Other business considerations 3 months to 3 years
- 32. Why DARC? Full-Service, exclusively Oracle Consulting Firm Oracle Authorized Reseller Oracle Applications and Technology Experts Oracle Certified Partner Proven Track Record of Quality Provide Solutions to Complex Problems Understand Oracle’s Marketplace Oracle Program Management Experience
- 33. Next Steps We want your business. General Information http://www.darc.com David M. Smith – Account Executive (847) 519-3186 [email_address]