Tim Willoughby presentation to cloud workshop 2016
Download as PPTX, PDF2 likes286 views
This document discusses shared services and cloud computing in the context of Local Government Management Agency (LGMA) in Ireland. It notes that LGMA provides shared services to local governments, including procurement, ICT, HR, and other business and technical support services. It then discusses how the pace of technology is rapidly changing, with the growth of cloud computing, web services, and new tools that have democratized technology. It emphasizes that every business is now a technology business and explores some of the opportunities and challenges of cloud computing and shared services for local governments.
Tim Willoughby presentation to cloud workshop 2016
- 1. Data Centre – Cloud Tim Willoughby CTO LGMA
- 2. Local Government Management Agency • Shared Services to the Local Government Sector in Ireland • Procurement • ICT • HR and IR • Business Technical support and shared services – Finance, Payroll, Planning, Housing, Libraries etc • Shared service bureaus • Office for Local Authority Management (OLAM) 2
- 3. We are now in the future….
- 4. Internet of (SCARY) Things…
- 5. • Explosion of options and content producers. The democratization of content. YouTube 2B views a day. • Web Services and APP growth. • New Methods and Tools have democratised technology • National Broadband Plan - a level playing pitch • No line between the data center and the cloud? • Every business is now a technology business… . The Pace of Technology is Dizzying 5
- 7. We can rely on change.. • Abolishment of Town Councils –creation of Muni Districts • Local Enterprise Offices • Creation of Irish Water • OGCIO / OGP • Shared Services (PMO –Payroll, Treasury Management….. NPPR / HC) • Outsourcing – LPT, Drivers License, HEG • OGCIO – Cloud and eGov Strategies • Digital First, Digital by Birth, Digital by Default…. • New Local Gov Systems – MyPlan, FixYourStreet, NPPR, HC, POW, BCMS • Open Source - New Models? • Cloud v’s On Prem
- 8. Guiding Coalitions • CIO Council / OGCIO • Cloud Procurement • Gcloud? • Government Networks? • Office of Government Procurement • Category Council • PMO / LGER • Shared Services • Shared Technology Platforms • Shared Delivery • BPI • LGMA Role • Shared Services
- 9. New Local Government? • PPF - Putting People First • 3 Mergers • Limerick, Waterford, Tipperary • 54 Amalgamations • Town Councils • CDB -> LEO • Rezoning • Carlow / Kilkenny / Waterford, Meath / Louth • Reviews • Cork • Galway
- 10. Shared Services – it means many things… • Leadership • Change Management • Business as Usual, Cultural Shift, Continuous Improvement, Responsibility and Service Mapping • Measurement – Measuring the Right Things • Selection, Cost Savings, Growth, Delivery • Governance • Managing expectations, Innovations and Supplier Push • Opportunity? • Reduce Complexity, Outsource Technology, Augment Services, Cloud Benefits • SHARING – Shared Services means SHARING….
- 12. “We shall build this big thing in the clouds” – “ we will be unbeatable”
- 13. IT has shifted from the development of solutions to enabling efficient solutions through a mix of sourced technology services. How do we do that? - Embrace change - Streamline adoption - Provide integration - Facilitate reuse We still need to manage security, privacy, risk, ensuring continuity, regulatory compliance and availability The New IT
- 15. The World has changed…
- 16. We live in a Selfie Generation
- 17. What do these companies have in common.. Business Models based on Data Culture and Cloud
- 18. New Impacting Regulations –Mid 18 Network & Information Security Directive.
- 19. 19 What is different now.. Service Management SoftwareHardware Storage Networking With Cloud Computing Without Cloud Computing • Enhanced availability • On the network • Standardized services • Automated management • Virtualized resources • Rapid scalability • Location independent Service Management Workload A Service Management Workload A Service Management Workload A Workload A Workload B Workload C
- 20. What has Cloud ever done for us? 20 Apart from Scale, Speed, Agility, Low Cost, Enterprise Adoption, Enterprise Mapping, Open Data, Standards, API’s, etc Open Street Maps, Apps, Virtual Servers, Security, Physical Security, etc
- 23. There are times when we will need.. • Elastic resources • Expand and contract resources • Pay-per-use • Infrastructure on demand • Multi-tenancy • Multiple independent users • Security and resource isolation • Amortize the cost of the (shared) infrastructure • Flexible service management … and times when we won’t
- 24. We have to question ourselves • Do we have too many comms rooms / data centres • Are they in the right place • Do we need them at all • Can we harness the cloud for some / all of our needs • Do we need the scalability and flexibility? • Can we have predictable spend • Can we afford to change / can we afford not to change?
- 25. Policy recommandations • Welcome the cloud but tread carefully • Assess “cloud readiness“, define your strategy with relevant partners • Consider all cloud relevant configurations • Address relevant laws and regulations – Procurement and Data Protection • Recognize supply side opportunities of the cloud • Exit Strategy
- 26. What advantages can we see
- 27. Concerns that we have where a good SLA can help • Where is my information? • Who controls it? • Who has access? • How is being used? • Who is it being shared with? • Who is looking out for my interests?
- 28. Back End? Performance/availability/Service Level Support Interoperability Audits/Oversight Termination/Lock-in Less by design and more by inertia… Role of open standards Portability
- 29. Who do we have to convince Finance Director Maximum Value Enforceable SLA Procurement Supplier Managed Predictable Op Ex Political Value Procurement Scalable Applications Services Business DATA / TRUST Applications Self Service Predictable Costs Scalable Delivery Multi Platform SAAS Local CIO Reduced Infrastructure Management of Infrastructure Virtual Control Costs Predictable Loss of Control replaced…
- 30. Digital Challenge • Need to spend our time with citizen rather than servicing computers.. • Look at our ICT investment – move from KTLO –Transform • Release Resources • Inside the firewall – Increase Productivity • Outside the firewall – Service Enhancement • Move to common platforms / Shared Services
- 31. We also have to Understand What the Citizen Wants?
- 32. What Government Typically Delivers
- 34. Case Study BCMS
- 35. Life Cycle Strategic Management Design Build Occupy Design Planning Build Building Control Occupy KeepingCommunities Safe date for footer or tagline
- 36. Timeline • Minister Decision on new Legislation October 2013 • New Legislation to be in place (live) 1st March 2014 • LGMA told to do development Mid October 2013 • 2 Tenders – Front end / Back End • Front end has to be ready for 1st March – Registration / Forms /Payments • Back end has to appear to be ready 1st March – not scale required • Single Infrastructure / Data Infrastructure / ePayments in place • Legislation still being finalised on 28th February 2014 • System Live on March 1st “2014 • To date • 500,000 Documents, 24,000+ Commencements, €5m fees
- 37. WHY A NATIONAL BCMS Governments Vision for Reform Public Service Reform Plan Action Plan for Construction 2020 S.I. 9 of 2014 Shared resources Consumer Protection Health & Safety in or abo buildings Sustainable buildings Access & Use Quality Construction Transparent standard approaches EI
- 38. BCMS-Sector Design & Oversight BCMS Project Board PMO/CCMA LA Practitioners IBCI RIAI/EI/SCSI CIF CFA NDFEM BCMS Steering Group PMO LA BCOs LA Administration IBCI CFA EI date for footer or tagline
- 40. Public Interface Drupal Based Use Existing Local Government Portal Reusable Components Registration Forms Document Upload ePayments LA Process Management SugarCRM Based Household Charge Infrastructure Takes Data from Drupal Back Office Functions
- 41. Is it Busy? • Over 500,000 documents • Over €5m in fees • 56,000 Builders, Architects, etc • 24,000 Commencements..
- 42. BCMS Success? • Single System for 31 Local Authorities • Single Sign On • Single Document Store • Single Business Process • Shared Services for Payments Processing, etc.. • 99.7% online service…
- 43. What about the Data… • Escrow? • Shared? • Public? • Available? • Open? • All of the above? • Sustainable?
- 44. When we Open the data… People will use it
- 46. 3D Printing and 3D Models..
- 48. Cloud’s Business Enablers 2 1 6 5 4 3 What can Local Government “get” from the cloud Cost Flexibility • Shift CAPEX to OPEX • Scale costs • Pay as you go… Business Scalability • Rapidly scale up/down in response to events • Scale on-prem resources for efficiency Business Agility • Speed to market (months > days) • Quickly adapt to business changes Easy Consumption Model • Self service • Lower the barrier to consumption Connectivity • Strategically reinvent customer relationships • Access new services that improve business processes Ability to Specialise • Context-driven Variability • User-defined experiences • Increases relevance
- 49. What are my big issues.. • Security • Data Protection • Portability of Data • Business Continuity • Complete / Maximise local Investment
- 50. Trends • Business Needs – • Experimentation • Agile / Prototyping – Large systems are in the past • Consumerisation of IT – Shadow IT • Productivity • Experimentation • Social / Mobile • Expectation of new Tech • Business driving IT decisions • Public Expectation – that we have all of this stuff already • My Home computer is more productive
- 51. Future • Smart Cities • Internet of Things • How are we going to store / transact all of the data? The More data we have… the less we (have time to) Understand it
- 52. How Much Data do you create?
- 53. The Scariest Cyber Threats • Hacking humans: Implanted medical devices, anything from pacemakers to surgery schedules are at risk. • Surveillance TVs: the front-facing camera or microphone of a Smart TV and turn it into a surveillance device. • Cars gone wild: kill power steering, spoof the car's GPS system and adjust the speedometer. • Power grids and water plants: The power grid is said to be inherently insecure and also water plants can be insecure, • Hacked by an iPhone charger : Georgia Tech Information Security Center researchers were able to hack into an iPhone using its charger. • Traffic Lights and Cameras: Traffic Chaos
- 54. Final Questions • What is the expected impact of cloud on my business? • Which applications can and should I move to the cloud? • What cloud deployment model is best suited for each of my applications? • How do I transition my existing applications to the cloud? • How do I maintain security and policy compliance in the cloud? • How do I transition my organisation to best take advantage of cloud? • How do I move from Cloud to Cloud or to DC?