Tips and Tricks for email communication with customer
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This document provides tips and best practices for effective email communication, including keeping messages concise yet clear, using subject lines effectively, breaking up lists with numbers, being polite, and not overcommunicating. It also discusses topics like requirement clarification processes, project estimation examples, release scheduling considerations like QA activities and holidays, potential reasons for postponing releases, conducting call follow ups, and notifying teammates of cancellations or vacations in a timely manner.
Tips and Tricks for email communication with customer
- 1. Email communication with customer Smetiukh Liubov 1
- 2. Suggesting a cross-platform matrix Example 2
- 3. Estimation & Burndown charts 1. Requirement clarification process by TeamLead. 2. Requirement clarification process by QA engineer. 3. Assumptions: a) Design is ready. b) API is ready. Examples: Project1 estimation example Project2 estimation example Project3 estimation example 3
- 4. Release scheduling - Highlight dates Example Include: - QA activities - Holidays - Vacations 4
- 5. Release postponing Possible reasons: Numerous changes Quick release Low quality 5
- 7. Significant items Be thankful Ask a feedback Suggest simplifications Suggest improvements 7
- 8. Notify on time Cancelling a call Team members joining/leaving Kind reminders Vacations: -Send email -Gmail notification 8
- 9. Tips and Tricks 1. Do not over communicate by email 2. Make good use of subject lines 3. Keep messages clear and brief 4. Use numbers to break up lists 5. Use bolding and emphasis 6. Be polite 7. Check your tone 8. Proofread 9. Do not Assume, ask for Clarification 10. Use the Power of Images 11. Try the ELI5 Technique 9
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