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Designing a Better Recruitment
Brochure for a Career in Fire & EMS
Tips for Making Your Brochure More
Effective
By: Battalion Chief (Ret.) Robert P. Avsec
Marketing
Doing business without marketing is
like winking at a girl in the dark.
You know what you’re doing, but
nobody else does.
--Stewart H. Britt
Example Brochure from
the Charleston (WV) Fire
Department
Nice looking brochure,
right? It has a good
layout, uses color, and
has some nice graphics.
Do the ads we see on television for cars
that ask a question like, Do you make
enough money to afford this car? No,
instead marketing and advertising
professionals use sights and sounds that
show us what our driving experience will
be if we buy their car.
The front panel of a recruiting brochure
is your “storefront”: when your brochures
are on display it’s what your prospective
firefighters or paramedics see first.
Don’t “waste the space” with passive
photos that are not relevant to showing
your prospects what their life will be like
if they join your team.
Show your people. And show a
wide diversity of people in your
photographs.
Use photographs of your people
doing stuff on and off the job.
Spare the fully equipped firefighter
shots where your prospect can’t see
anyone’s face.
You want your prospective employee
or member to “see” themselves in
those pictures and that’s tough when
all they see are white males. People
connect with “others who look like
them” and share their interests
Photograph Suggestions
• Providing patient care
• Presenting a public education program
• Serving at a summer burn camp for children
• The annual “Fill the Boot” campaign for MDA
• Firefighter training (so long as faces are visible
in the photograph).
• Firefighters checking a smoke detector with the
homeowner in the picture
Don’t use your valuable space
for any text information that
can be found elsewhere, e.g.,
you’re well-designed website
or Facebook Page. (You do
have a well-designed site and
Page, right?)
Include the URLs for all
pertinent websites and social
media outlets for sure, but
maximize the use of
photographs of diverse
groups of people doing the
things your people do on and
off the job.
Want to see a good website? Check out Seattle Fire Department’s website!
“We have to stop training [and hiring] our
firefighters for the “Marine Corps” when we
expect them to act like the “Peace Corps”.
---Tim Sendelbach
Editor, FireRescue Magazine

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Tips for Creating a Better Firefighter Recruitment Brochure

  • 1. Designing a Better Recruitment Brochure for a Career in Fire & EMS Tips for Making Your Brochure More Effective By: Battalion Chief (Ret.) Robert P. Avsec
  • 2. Marketing Doing business without marketing is like winking at a girl in the dark. You know what you’re doing, but nobody else does. --Stewart H. Britt
  • 3. Example Brochure from the Charleston (WV) Fire Department Nice looking brochure, right? It has a good layout, uses color, and has some nice graphics.
  • 4. Do the ads we see on television for cars that ask a question like, Do you make enough money to afford this car? No, instead marketing and advertising professionals use sights and sounds that show us what our driving experience will be if we buy their car. The front panel of a recruiting brochure is your “storefront”: when your brochures are on display it’s what your prospective firefighters or paramedics see first. Don’t “waste the space” with passive photos that are not relevant to showing your prospects what their life will be like if they join your team.
  • 5. Show your people. And show a wide diversity of people in your photographs. Use photographs of your people doing stuff on and off the job. Spare the fully equipped firefighter shots where your prospect can’t see anyone’s face. You want your prospective employee or member to “see” themselves in those pictures and that’s tough when all they see are white males. People connect with “others who look like them” and share their interests
  • 6. Photograph Suggestions • Providing patient care • Presenting a public education program • Serving at a summer burn camp for children • The annual “Fill the Boot” campaign for MDA • Firefighter training (so long as faces are visible in the photograph). • Firefighters checking a smoke detector with the homeowner in the picture
  • 7. Don’t use your valuable space for any text information that can be found elsewhere, e.g., you’re well-designed website or Facebook Page. (You do have a well-designed site and Page, right?) Include the URLs for all pertinent websites and social media outlets for sure, but maximize the use of photographs of diverse groups of people doing the things your people do on and off the job. Want to see a good website? Check out Seattle Fire Department’s website!
  • 8. “We have to stop training [and hiring] our firefighters for the “Marine Corps” when we expect them to act like the “Peace Corps”. ---Tim Sendelbach Editor, FireRescue Magazine