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CONFIDENTIAL – DO NOT DISTRIBUTE 1
Presenters:
Lisa Wilkinson | Customer Success Specialist, WordStream
Hayley Cummings | Associate Director of Paid Search
Tips To Tidy Up Your
PPC Clutter
&HOSTED BY:
Meet The Experts
CONFIDENTIAL – DO NOT DISTRIBUTE 2
• Lisa Wilkinson
– Customer Success Specialist at WordStream
– Two years with WordStream
– Helps clients with learning the software as
well as consults them on account
performance
• Hayley Cummings
– Associate Director of Paid Search at
Hanapin Marketing
– Has several years of PPC experience across
many different industry verticals
– Provides thought leadership and drives
innovation through Paid Search at Hanapin
Take Part in Live Blogging
CONFIDENTIAL – DO NOT DISTRIBUTE 3
• Include the hashtag #ppcspringcleaning in your
Twitter tweets, Google+ status updates, etc.
Today’s Agenda
• Tips on cleaning up your account
– Duplicates
– Identify costly keywords
– Under performers
• Areas to QA
– Landing pages
– Negatives
– Conversion types
• WordStream Perspective vs. Agency Perspective
CONFIDENTIAL – DO NOT DISTRIBUTE 4
CONFIDENTIAL – DO NOT DISTRIBUTE 5
“Spring Cleaning”
You only need one to get your point
across, right?
• Duplicate keywords
– Do they REALLY affect the account?
– What should you do?
CONFIDENTIAL – DO NOT DISTRIBUTE 6
When is it ok?
• Geo Targeted Campaigns
• Search & Display
• Stacked Bidding Strategy
– Testing different bidding strategies
CONFIDENTIAL – DO NOT DISTRIBUTE 7
Now that I found them, how do I get rid of
them?
CONFIDENTIAL – DO NOT DISTRIBUTE 8
Anywhere else?
CONFIDENTIAL – DO NOT DISTRIBUTE 9
CONFIDENTIAL – DO NOT DISTRIBUTE 10
Costly Keywords
Do your keywords have a high number of clicks
and no conversions?
• Pause them or keep them?
• Conversion tracking?
• Long buying cycle?
• Sort by cost or clicks
CONFIDENTIAL – DO NOT DISTRIBUTE 11
CONFIDENTIAL – DO NOT DISTRIBUTE 12
Under Performers
Quality Scores getting you down?
• Low metrics…
– Low CTR?
– Match types?
– Keyword research
CONFIDENTIAL – DO NOT DISTRIBUTE 13
Do your ads really matter?
• A/B test ads
• Determine a threshold of time
CONFIDENTIAL – DO NOT DISTRIBUTE 14
When are your ads showing?
CONFIDENTIAL – DO NOT DISTRIBUTE 15
CONFIDENTIAL – DO NOT DISTRIBUTE 16
Areas To QA
Traffic to the site is only as good as what they
can do when they get there.
CONFIDENTIAL – DO NOT DISTRIBUTE 17
Landing Pages
• Traffic to the site is only as good as what they can
do when they get there.
• Destination URLs
– Keyword or ad copy level
• How are you tracking?
• Hyper-relevancy
• CRO
CONFIDENTIAL – DO NOT DISTRIBUTE 18
CONFIDENTIAL – DO NOT DISTRIBUTE 19
Negative keywords are a strategy, and
strategies change as you grow your business
CONFIDENTIAL – DO NOT DISTRIBUTE 20
Negative Keywords
• Negatives aren’t permanent!
– You can choose to remove a negative to test how
certain themes of traffic perform
– Make sure your previous strategy aligns with your
current strategy & website
• Embedded Negatives
– It’s time consuming but necessary if you are using a
multiple match type strategy
CONFIDENTIAL – DO NOT DISTRIBUTE 21
Does your AdWords account paint an accurate
picture of performance?
CONFIDENTIAL – DO NOT DISTRIBUTE 22
Conversions
• Does a conversion in AdWords represent the most
important and impactful step the consumer can
take?
– Sale
– Lead Form
– Phone Call
• Are you using all the tools at your disposal?
– Estimated cross device conversions
– Converted clicks vs. conversions (Feb. 2014)
– All and Unique conversions (Feb. 2014)
CONFIDENTIAL – DO NOT DISTRIBUTE 23
CONFIDENTIAL – DO NOT DISTRIBUTE 24
Agency vs. Software Approach
WordStream Perspective
• Software works a bit differently
• Do it yourself attitude
• Learn the account:
– Structure
– Keywords
– Ads
• Tools to help you manage
CONFIDENTIAL – DO NOT DISTRIBUTE 25
Agency Perspective
• Tips on how to easily take over an account
– Schedule a meeting with the individual who was
actually managing the campaigns.
– Dig into change history
– Find out if their goals are based on breaking even
or increasing an existing profit
– Look for large holes in strategy that can be easily
fixed
• Ex: Geo modified ad copy targeted nationally.
CONFIDENTIAL – DO NOT DISTRIBUTE 26
Special Offers! Would you like…
A. WordStream: Free demo of PPC Advisor (PPC
mgmt software)
B. Hanapin: Free one-on-one account assessment
($20k+ spend)
C. Nothing at the moment
CONFIDENTIAL – DO NOT DISTRIBUTE 27
CONFIDENTIAL – DO NOT DISTRIBUTE 28
Questions?
Thank you for attending!
CONFIDENTIAL – DO NOT DISTRIBUTE 29
Don’t forget to sign up for a Free Trial of WordStream:
http://www.wordstream.com/ppc-free-trial
Sign up for a Free Solutions Blueprint from Hanapin Marketing
http://www.hanapinmarketing.com/solutions-blueprint-sign-up
"After multiple negative agency
experiences, the team at Hanapin stepped up
to the plate and delivered the level of service
and attention we had been looking for!"
- Stephen Ebbett
“GASP! My AdWords click through rate is up
486% on the same period last year – mainly
because I’m using @WordStream !”
-George Cole
Lisa Wilkinson
lwilkinson@wordstream.com
Hayley Cummings
hayley.cummings@hanapinmarketing.com

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Tips to Tidy Up Your PPC Clutter

  • 1. CONFIDENTIAL – DO NOT DISTRIBUTE 1 Presenters: Lisa Wilkinson | Customer Success Specialist, WordStream Hayley Cummings | Associate Director of Paid Search Tips To Tidy Up Your PPC Clutter &HOSTED BY:
  • 2. Meet The Experts CONFIDENTIAL – DO NOT DISTRIBUTE 2 • Lisa Wilkinson – Customer Success Specialist at WordStream – Two years with WordStream – Helps clients with learning the software as well as consults them on account performance • Hayley Cummings – Associate Director of Paid Search at Hanapin Marketing – Has several years of PPC experience across many different industry verticals – Provides thought leadership and drives innovation through Paid Search at Hanapin
  • 3. Take Part in Live Blogging CONFIDENTIAL – DO NOT DISTRIBUTE 3 • Include the hashtag #ppcspringcleaning in your Twitter tweets, Google+ status updates, etc.
  • 4. Today’s Agenda • Tips on cleaning up your account – Duplicates – Identify costly keywords – Under performers • Areas to QA – Landing pages – Negatives – Conversion types • WordStream Perspective vs. Agency Perspective CONFIDENTIAL – DO NOT DISTRIBUTE 4
  • 5. CONFIDENTIAL – DO NOT DISTRIBUTE 5 “Spring Cleaning”
  • 6. You only need one to get your point across, right? • Duplicate keywords – Do they REALLY affect the account? – What should you do? CONFIDENTIAL – DO NOT DISTRIBUTE 6
  • 7. When is it ok? • Geo Targeted Campaigns • Search & Display • Stacked Bidding Strategy – Testing different bidding strategies CONFIDENTIAL – DO NOT DISTRIBUTE 7
  • 8. Now that I found them, how do I get rid of them? CONFIDENTIAL – DO NOT DISTRIBUTE 8
  • 9. Anywhere else? CONFIDENTIAL – DO NOT DISTRIBUTE 9
  • 10. CONFIDENTIAL – DO NOT DISTRIBUTE 10 Costly Keywords
  • 11. Do your keywords have a high number of clicks and no conversions? • Pause them or keep them? • Conversion tracking? • Long buying cycle? • Sort by cost or clicks CONFIDENTIAL – DO NOT DISTRIBUTE 11
  • 12. CONFIDENTIAL – DO NOT DISTRIBUTE 12 Under Performers
  • 13. Quality Scores getting you down? • Low metrics… – Low CTR? – Match types? – Keyword research CONFIDENTIAL – DO NOT DISTRIBUTE 13
  • 14. Do your ads really matter? • A/B test ads • Determine a threshold of time CONFIDENTIAL – DO NOT DISTRIBUTE 14
  • 15. When are your ads showing? CONFIDENTIAL – DO NOT DISTRIBUTE 15
  • 16. CONFIDENTIAL – DO NOT DISTRIBUTE 16 Areas To QA
  • 17. Traffic to the site is only as good as what they can do when they get there. CONFIDENTIAL – DO NOT DISTRIBUTE 17
  • 18. Landing Pages • Traffic to the site is only as good as what they can do when they get there. • Destination URLs – Keyword or ad copy level • How are you tracking? • Hyper-relevancy • CRO CONFIDENTIAL – DO NOT DISTRIBUTE 18
  • 19. CONFIDENTIAL – DO NOT DISTRIBUTE 19
  • 20. Negative keywords are a strategy, and strategies change as you grow your business CONFIDENTIAL – DO NOT DISTRIBUTE 20
  • 21. Negative Keywords • Negatives aren’t permanent! – You can choose to remove a negative to test how certain themes of traffic perform – Make sure your previous strategy aligns with your current strategy & website • Embedded Negatives – It’s time consuming but necessary if you are using a multiple match type strategy CONFIDENTIAL – DO NOT DISTRIBUTE 21
  • 22. Does your AdWords account paint an accurate picture of performance? CONFIDENTIAL – DO NOT DISTRIBUTE 22
  • 23. Conversions • Does a conversion in AdWords represent the most important and impactful step the consumer can take? – Sale – Lead Form – Phone Call • Are you using all the tools at your disposal? – Estimated cross device conversions – Converted clicks vs. conversions (Feb. 2014) – All and Unique conversions (Feb. 2014) CONFIDENTIAL – DO NOT DISTRIBUTE 23
  • 24. CONFIDENTIAL – DO NOT DISTRIBUTE 24 Agency vs. Software Approach
  • 25. WordStream Perspective • Software works a bit differently • Do it yourself attitude • Learn the account: – Structure – Keywords – Ads • Tools to help you manage CONFIDENTIAL – DO NOT DISTRIBUTE 25
  • 26. Agency Perspective • Tips on how to easily take over an account – Schedule a meeting with the individual who was actually managing the campaigns. – Dig into change history – Find out if their goals are based on breaking even or increasing an existing profit – Look for large holes in strategy that can be easily fixed • Ex: Geo modified ad copy targeted nationally. CONFIDENTIAL – DO NOT DISTRIBUTE 26
  • 27. Special Offers! Would you like… A. WordStream: Free demo of PPC Advisor (PPC mgmt software) B. Hanapin: Free one-on-one account assessment ($20k+ spend) C. Nothing at the moment CONFIDENTIAL – DO NOT DISTRIBUTE 27
  • 28. CONFIDENTIAL – DO NOT DISTRIBUTE 28 Questions?
  • 29. Thank you for attending! CONFIDENTIAL – DO NOT DISTRIBUTE 29 Don’t forget to sign up for a Free Trial of WordStream: http://www.wordstream.com/ppc-free-trial Sign up for a Free Solutions Blueprint from Hanapin Marketing http://www.hanapinmarketing.com/solutions-blueprint-sign-up "After multiple negative agency experiences, the team at Hanapin stepped up to the plate and delivered the level of service and attention we had been looking for!" - Stephen Ebbett “GASP! My AdWords click through rate is up 486% on the same period last year – mainly because I’m using @WordStream !” -George Cole Lisa Wilkinson lwilkinson@wordstream.com Hayley Cummings hayley.cummings@hanapinmarketing.com