Titan - Research Methodology

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Table of Contents
Page No.
List of Illustrations
List of Tables
Executive Summary
Objectives
Chapter 1 – Introduction
1.1 Theory and concept
1.2 Literature Review
Chapter 2 -Research methodology
2.1Research design
2.2 Sampling method
2.3 Sources of Data Collection
2.4 Secondary data Collection:
2.5 Primary Data Collection
2.6 Sampling Procedure
2.7 Limitations
Chapter 3 - Industry Overview
3.2 Present Situation of the Indian Watch Market
3.3 Major brands in the Indian watch market
3.4 Segmentation of Indian Watch industry
3.1 History of the watch market
Chapter 4 - Company Profile
4.1 Overview
4.2 Products
4.3 Marketing Mix:
4.4 Awards
Chapter 5 - Titan watches: Brand positioning strategies
5.1 Overall strategies
5.2 Men’s segment
5.3 Women’s segment
5.4 Children’s segment
Chapter 6 - Titan watches: Brand Repositioning strategies
6.1 New logo and tagline – “Be More”
6.2 The ad making – Aamir Khan
6.3 New collections and designs
6.4 Other strategies
Chapter 7 – Consumer Awareness Survey
7.1 Data Interpretation
7.2 Findings of the survey
Chapter 8 – Conclusion
Appendix
Biblography

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List of illustrations
• Stages in brand strategy development
• The principle of repositioning
• Porter’s Five Forces Model
• Titan sub-brands possessed by respondents
• Period of Titan watch’s use
• Reasons for brand preference
• Recall of Titan’s original tagline
• Major advertisement media
• Awareness of brand ambassador
• Awareness of new tagline
• Consumer perception of new designs
• Awareness of new campaign
• Consumer perception of new campaign
• Consumer perception of store ambience
• Consumer perception of sales personnel
• Consumer perception about after sales
• service
• Consumer perception about display of
• watches
• Overall perception about Titan showroom
List of Tables.
1 Reasons for brand preference

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2 Major Advertisement media
Executive Summary
Many brands and companies are constantly reinvigorating their businesses and positioning them
for growth. There is a constant need to innovate, reinvigorate, update, recalibrate, or just simply
fend off the competition in an effort to better explain "why buy me." Brand positioning creates a
specific place in the market for the brand and product offerings. It reaches a certain type of
consumers and delivers benefits that meet the needs of several key target groups and users.The
actual approach of a company or brand's positioning in the marketplace depends on how it
communicates the benefits and product attributes to consumers and users. As a result, the brand
positioning of a company and/or product seeks to further distance itself from competitors based
on a host of items, but most notably on five key issues: Price, Quality,Product Attributes,
Distribution, and Usage Occasions.

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In recent times, consumerism has undergone a sea change. Consumers today are well informed
about the products, as compared to earlier times. Hence, the marketplace has become customer
centric. Recognizing the importance of the customers in the businessstructure, companies have
started effecting brand repositioning exercises on a regular basis. In the recent times, a major
brand repositioning exercise has been planned by Titan Industries Ltd. in order to provide more
to its customers. The company has first gone for change in logo and tagline. Then the
communication strategy has been revamped to convey its new position. The present study
consists of reviewing the positioning strategies of Titan watches. An analysis of repositioning
strategies of Titan also forms part of the study. The main objective of the study is to find out
whether the loyal consumers of titan watches are aware of the new positioning strategies of the
company and how they perceive them . Primary and secondary sources of data have been made
use of in the study. The first part of the project, i.e., analysis of brand repositioning strategies of
Titan Company has been completed on the basis of secondary data. For this purpose, internet,
journals, books, magazines and so on have been made use of. The second part of the project
comprises of conducting a survey with the help of questionnaire. The survey is proposed to be
conducted on a sample of 50 consumers who are loyal to Titan Company, selected through
convenience sampling technique. The questionnaire consists of appropriate mix of open ended
and closed ended questions. The data is presented using pie charts and bar diagrams.The
conclusion part of the report would provide an insight of consumer awareness regarding brand
repositioning strategies and their effectiveness in revamping the brand, Titan.
Objectives
• To positioning strategies of different review the brand sub-brands of Titan watches
• To analyze the brand repositioning strategies of Titan watches.
• To study consumer awareness and perception about the brand repositioningstrategies of
Titan watches
• To recommend suitable measures to be taken by the Titan Company to further improve
its brand perception and loyalty among its customers.
This study would help titan industry to understand the gaps in its communication
strategy regarding brand repositioning exercises and the further measures to be taken for
effective marketing communications
Chapter 1 - Introduction
1.1 Theory & Concept

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"A business has two - and only two - basic functions: marketing and innovation."
- Peter Drucker
The rapid pace of change and intense competitive pressure in today's marketplace
demand that brands continuously innovate and reinvent themselves to maintain their
relevance and market position. In this context, brand repositioning and other revitalization
strategies have become a business imperative for battling brand erosion. The appeal of brand
repositioning is further heightened by the rising costs and high risk associated with launching a
new brand.Brand repositioning has received little attention in the marketing literature and has
mostly been treated as a variation of brand positioning. Biel, for example, has defined brand
positioning as "building (or rebuilding) an image for a brand". The goal of positioning and
repositioning strategies relates to the management of consumers' perceptions. However,
positioning focuses on the creation of brand associations - consumers' perceptions of the
attributes that differentiate the brand from competitive offers – while repositioning also implies
managing existing brand associations. The unique challenge of a repositioning strategy, thus, lies
in rejuvenating the brand image to make it relevant in an evolving environment, while honoring
the brand equity heritage. Repositioning can be required as the market changes and new
opportunities occur.Through repositioning the company can reach customers they not intended to
reach in the first place. If a brand has been established at the market for some time and wish to
change their image they can consider repositioning, although one of the hardest actions in
marketing is to reposition a familiar brand.According to Solomon, position strategy is an
essential part in the marketing efforts because companies have to use the elements in the
marketing mix to influence the customers understanding of the position. During the movement
from something less attractive and relevant towards a more attractive and relevant position
several of strategic choices has to be made. The ones responsible for the repositioning have to
evaluate why a reposition is necessary, and if the offer is the one who will change or just the
brand name. There are several risk factors that have to be taken into consideration when
preparation for a repositioning of the offering or the brand. During repositioning, the risk of
losing the credibility and reliability is high and the need for a thorough strategy is therefore
necessary to avoid this occurrence. Some analyst argue that to successfully reposition a establish
brand name is almost impossible because repositioning of a brand can make the most loyal
customer to switch brand. But, in some circumstances a repositioning is necessary to gain
credibility if the brand is eroded. Whenever a reposition is in question it has to be of relevance
from a customer perspective, is this achievable? Some brands will on no account be thought on
as a luxury brand and therefore an attempt to reposition will only damage the brand image or the
actual company.Numerous failed attempts at brand repositioning testify to the difficulty of
developing and implementing such a tactic. For example, while the soft drink brand, Mountain
Dew has remained relevant to the youth market through continuous repositioning in its thirty
years of existence, Levis' Jeans has been losing market share to newcomers such as The Gap,
despite numerous campaigns designed to reposition the brand as trendy.The strategic importance
of brand repositioning in preserving and enhancing brand equity, coupled with the mixed results
of repositioning attempts, underscores the need to develop a better understanding of the
dynamics of brand repositioning. Specifically, questions of whether, when and how brands
should be repositioned need to be addressed.Research into brand repositioning is relevant not

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only to the development of brand management theory, but also extends to corporate strategy
through an examination of corporate brands.
1.2 Literature Review
The repositioning strategy is rolled out in three stages: introductory, elaboration and fortification
stages. This involves the introduction of a new or a repositioned brand, seeking to underline the
brand’s value over others, and to broaden the brand proposition. It is truly tough to change the
customer’s perceived attitude towards a brand, and therefore the risk is great that the attempt to
repositioning might be unsuccessful. After rolling out the strategy, it is time to modify the
proposition through update of the personality and through repositioning. There are benefits and
risks with both of this segments and it is of great significance that they are truly evaluated when
deciding the next step in the process. To further understand the stages stated above, figure.1 will
guide you through the different phases that follow after establish a brand proposition.
Figure 1: Stages in brand strategy development
The implication with the term” repositioning” is that a company modifies something that is
already present in the market and in the consumer’s mind. The definition of repositioning
changes different individuals and professions. To view the different definitions and perceive a
greater understanding about this concept, three examples of repositioning given by individuals in
different professions is stated below:
“Repositioning is a change, principally about trigging the vision, mission and value in a new
direction that is more suited for the brand in the future”. (Brand manager consultant)
“Principally, reposition concerns change the consumer’s perception of the brand”
(PR- consultant)
“Repositioning is built upon the change unique and differentiated associations with the brand

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in some kind of direction, it is about having a balance between the category party and
differentiation when using reposition strategies” (Leading brand strategist)
From these definitions, it is obvious that reposition is about moving something to a newer and
hopefully to a more attractive and relevant position. The purpose of the movement differs with
regards to what the company wants to achieve. A company might want to reach out to a larger
target group, or be involved in several different positions at the market. There is also a visible
relation between price and quantity aspects. When a company perceives the market as a demand
curve, the purpose is to down stretch or up stretch in this curve. When moving down it is often
spoken of as an expansion down wards, and when moving up and there is a need for reaching the
premium segment and expand up wards
Figure 2: The principle of repositioning
Experienced quality
When striving towards a new position in the market, it is important to understand that
consumer’s minds are limited. People’s minds select what to remember and it is therefore
significant to convince the consumers with great arguments. The market demand changes rapidly
and therefore reposition can be necessary to meet these demands, newer and stronger arguments
have to be established to convince them to stay as loyal customers. As stated in the literature,
repositioning is a very complicated matter and therefore there are no detailed theories or models.
The aim with repositioning differ from person to person, and the only connection between all the
different theories is that repositioning is moving something from somewhere towards a greater
position at the market.
Corstjens and Doyle (1989) identified three types of repositioning strategies:
(1) zero repositioning, which is not a repositioning at all since the firm maintains its initial
strategy in the face of a changing environment;
(2) gradual repositioning, where the firm performs incremental, continuous adjustments to its
positioning strategy to reflect the evolution of its environment; and
(3) radical repositioning that corresponds to a discontinuous shift towards a new target market
and/or a new competitive advantage.
New Position
Previous Position
p
r
i
c
e

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After examining the repositioning of several brands from the Indian market, the following 9
types of repositioning have been identified. These are:
1. Increasing relevance to the consumer
2. Increasing occasions for use
3. Making the brand serious
4. Falling sales
5. Bringing in new customers
6. Making the brand contemporary
7. Differentiate from other brands
8. Changed market conditions.
It is not always that these nine categories are mutually exclusive. Often one reason leads to the
other and a brand is repositioned sometimes for a multiplicity of reasons. A four-phased brand
repositioning approach can be followed to achieve the intended
benefits:
Phase I. Determining the Current Status of the Brand
Phase II. What Does the Brand Stand for Today?
Phase III. Developing the Brand Positioning Platforms
Phase IV. Refining the Brand Positioning and Management Presentation
The benefits that can be derived from brand repositioning exercises can be
summarized as:
• Value over others
• Updated personality
• Relevant position
• “Up to date” image
The risks associated with such strategies are:
• Loss of focus
• Neglecting original customers
• Losing credibility for the brand

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• Confusing the brand
Therefore, brand repositioning is more difficult than initially positioning a brand because one
must first help the customer “unlearn” the current brand positioning (easier said than done).
Three actions can aid in this process: (1) carefully crafted communication, (2) new products,
packaging, etc. that emphasize the new positioning and (3) associations with other brands (co-
branding, co-marketing, ingredient branding, strategic alliances, etc.) that reinforce the new
brand positioning.
This exercise is so critical to an organization’s success that the organization’s leadership team
and its marketing/brand management leaders should develop it, preferably with the help and
facilitation of an outside brand-positioning expert.

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Chapter 2 - Research Methodology
2.1Research design
The Research Design adopted in the study was descriptive in nature because the study aims at
describing the situation as it exists at present. It shows consumer awareness and perception about
the brand repositioning strategies of Titan watches
Sample size
The Sample Size of this study is 50.
Population
The Population of this study is indefinite
2.2 Sampling method
The study involves area sampling method. Area sampling method involves selecting a
probability sample of geographic areas and selecting units or individuals within the selected
areas for the sample
2.3 Sources of Data Collection
The relevant data was collected from both primary sources and secondary sources.
2.4Secondary data Collection:
The starting point of my information gathering has been the secondary sources such as internet,
books, and journals and so on. First, I made a study of the brand positioning and repositioning
strategies of Titan watches through secondary sources such as internet, insurance magazines, and
journals and so on. Then I conducted a consumer awareness survey on brand repositioning
strategies undertaken by Titan watches in recent times.It was also collected from the company’s
official website.
2.5Primary Data Collection
Data was collected through an interview schedule, consisting of both open ended and closed
ended questions. The schedule covered parameters like reasons for consumers’ brand preference;
recollection of earlier tagline and advertisement, brand ambassador of Titan; awareness of new
tagline and campaign featuring Aamir Khan, new designs and so on. The data was collected
through e- mails, telephone contacts and one-to-one personal interviews.
2.6 Sampling Procedure
A sample of 50 consumers who are brand loyal to Titan watches since more than a year and in
the age group of 20 – 30 years have been considered for this study. As Titan has taken up brand

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repositioning strategies since July 2008, consumers who have seen the previous and new
campaign have been targeted
2.7 Limitations
• The study is confined to Mukundnagar area only
• There is possibility of sampling errors in the study
• The responses of the consumers may not be genuine
• The questions included in the questionnaire may not be comprehensive.
Chapter 3 - Industry Overview
3.1 History of the watch market
The Indian watch industry began in the year 1961 with the commissioning of the watch division
of HMT. The first watch model manufactured by HMT was the Janata model in the year 1962.
HMT was the leader in the watch market till the Tatas formed Titan Watches in association with
Tamil Nadu Industrial Development Corporation in the year 1987. They took a major strategy
decision, which later changed the face of the Indian watch market- to manufacture only quartz
watches. Liberalization in 1992 and the removal of quantitative restrictions due to WTO has
opened the doors for many foreign brands in the Indian market viz. Tissot, Swatch, Omega,
Rado, TAG Heuer, Rolex and many others. The import duties on watches are falling which
makes the Indian market look attractive for the global majors like Casio, Swatch and Citizen.
3.2 Indian Watch industry:
Figure 3: Porter’s Five Forces Model
1.Supplier Power:
HMT has its own fully integrated operation for production of its watches. Titan has its own
production facilities for which it has invested roughly 120 crore rupees over the years, the
manufacturing capacity of which is 6 million units. Also there has been a rise of low cost
producers in China & Taiwan which has provided an opportunity for watch makers to outsource
watches at low cost, just as Titan has done to outsource the components for Dash. Due to the
large supply of watch movements available, there is little supplier power in the watch market.
2.Buyer power:

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Price sensitivity , Buyers’ Preferences The Indian watch buyers are very price sensitive,
especially in the lower end of the market. There is still a huge untapped market in India with
market penetration of only 20 units per thousand people while the world average is more than
100. At the same time there are a segment of people who are willing to pay a premium for
watches with good performance and with a recognized brand name. So understanding the buyers’
preferences is very crucial in this industry in order to gain a substantial market share.
3. Entry Barriers:
The Indian watch market in the recent years has shown a dramatic increase in the number of
brands available in the market due to removal of quantitative restrictions. So the new entrant has
to have an offering, which can be positioned and differentiated from the other players in the
market. This could be either price or functional or emotional appeal. So the prime barrier for
entry, in the current context, for a new entrant is to build a brand image and price competitively.
4. Threat of Substitutes:
There are no such substitutes to watch as a product. However, in terms of the companies offering
various variations for watches such as pendant watches and jewellery watches, some sort of
substitution has developed. Rich consumers prefer to purchase watches more as a fashion
accessory rather than simply for its typical use.
5. Degree of Rivalry:
There are many companies in the Indian watch market, however, the product ranges offered by
them are manifold. This makes the competition very stiff. Also at the lower end of the market it
is basically the Value for Money, which differentiates the players. The strategic stakes for the
producers are very high. Titan Ltd., the largest company in terms of market share in the
organized sector has faced losses in the quarter ended June 2001 despite increase in the market
share due to macroeconomic situation. HMT faced a similar situation when Titan was introduced
in the 1980s leading to a sharp fall in its market share.
3.2 Present Situation of the Indian Watch Market
The Indian watch market is today of 40 million units, out which 60% is in the unorganized sector
in which the maximum number of watches are sold are below Rs.300. Quartz watches form two
thirds of the organized sector and the rest is split between mechanical and digital watches. Even
in the organized sector, three fourth of the sales by volume comes from watches that are priced
below Rs.1000. Plastic as such is not acceptable to average Indian consumers, especially those
from the small towns and rural areas who regard it as cheap and flimsy. They want toughness
which translates into a good quality metal model at a reasonable price. Watch is one of the
consumer durables whose replacement rate is very high. The replacement rate of watch is 33.8%

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(Source: India market demographics report, 1998). This is also due to the fact that the estimated
scrap rate of wrist watches is 7.8%, which is applicable after 6 years (Source: India market
demographics report, 1998). So due to high scrap rate, outdated models, and the shift from the
mechanical watches to the quartz watches is causing a very high replacement demand for
watches. This along with the low penetration levels represent the untapped market potential for
watches in India.
3.3 Major brands in the Indian watch market
The major players in the Indian watch market include HMT, Titan and Timex. The other players
include Westar, Shivaki, Maxima, SITCO. Foreign brands such as Cartier, Piaget, Omega,
Tiffany’s and Corrum, Gucci, Longines, Casio, Citizen, Tag Heuer and Espirit are also making
an inroad into the Indian market. Titan has been consolidating its market share over the past
decade. Timex watches, which entered in India with collaboration with Titan, now independently
has also gained substantial market share.
3.4 Segmentation of Indian Watch industry
Based on price
• Mass (Rs.350-600),
• Popular (Rs.600-900),
• Premium (Rs.900-1500),
• Super-premium (Rs.1500-8000)
• Connoisseur segments (above Rs.8000)
Based on user category
• Men’s watches
• Women’s watches
• Youth watches
• Kids watches
• Sports watches
Chapter 4 - Company Profile
4.1 Overview

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Titan Industries was established in 1984 as a joint venture between the Tata Group and the Tamil
Nadu Industrial Development Corporation. The company brought about a paradigm shift in the
Indian watch market, offering quartz technology with international styling, manufactured in a
state-of-the-art factory at Hosur, Tamil Nadu. Leveraging its understanding of different segments
in the watch market, the company launched a second independent watch brand-Sonata, as a value
brand to those seeking to buy functionally styled watches at affordable prices. In addition it
focused on the youth with its third brand – Fastrack. It has also premium fashion watches by
acquiring a license for global brands such as Tommy Hilfiger and Hugo Boss, while. It has also
in its portfolio its first Swiss Made watch brand – Xylys. In 1995, the company diversified into
jewellery under the brand – Tanishq to capitalize on a fragmented market operating with no
brands in urban cities. In 2005, the company launched its second Jewellery brand, Gold Plus, for
capitalizing on the opportunity in small towns and rural India. The company has now diversified
into fashion Eyewear by launching Fastrack Eye- Gear sunglasses, as well as Prescription
Eyewear. The Company leveraged its manufacturing competencies and branched into Precision
Engineering Products and Machine Building from
2003.
Today Titan Industries is India's leading manufacturer of watches and jewellery employing 3,800
people. Titan and Tanishq are among the most admired brands in their categories.
4.2 Products
The company manufactures over 8 million watches per annum and has a customer base of over
80 million. It has manufacturing and assembly operations at Hosur, Dehradun, Roorkee and
Baddi in Himachal Pradesh and an ECB plant in Goa. Its main products are:
Watches : Currently manufactures four main watch brands viz. Titan for the premium segment,
Fastrack – focused on the youth and trendy fashion space, Sonata for the mass market and Xylys
for the premium market. The Titan brand architecture comprises several sub-brands, each of
which is a leader in its segment. Notable among them are:
Titan Edge – The world's slimmest watch which stands for the philosophy of "less is more";
Titan Raga – the feminine and sensuous accessory for today's woman, Nebula - crafted in solid
gold and precious stones and several other collections like Wall Street, Heritage, Regalia,
Octane, Orion, Diva, Zoop, WWF and the Aviator series, all of which form a part of the Titan
wardrobe. Sonata is today India's largest watch selling brand and is priced between Rs 295/- and
Rs 1200/-. The company's first Swiss Made watch – Xylys is for the hi-end connoisseur and new
age achiever. It also markets Tommy Hilfiger watches under a licensing arrangement and is
introducing Hugo Boss. Today, the Titan portfolio has about 65% of the domestic market share
in the organized watch market. The company has 255 exclusive showrooms christened 'World of
Titan', making it amongst the largest chains in its category. Titan watches are sold through over
12,000 outlets in over 2,500 cities and internationally in over 30 countries, primarily in the
Middle-East and Asia Pacific. Its after-sales-service is itself a benchmarked operation with a
network of 750 service centres and amongst the world's fastest turnaround times. The company
has a world-class design studio for watches and accessories.

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4.3Marketing Mix:
• • • • PRICE PRODUCT PROMOTION PLACE
Price:
As achieve our marketing our marketing objectives, we can do some change in the pricing . The
main consideration will be in changing price are followings. A. Survival: In case of some of the
watches titan prices them according to the features .The Exacta is a simple steel watch priced at
Rs.600-1,100. As the company also deals with Spectra, Raga through pricing policy. B. Market
share:As we know that 70% of sales in watches come from the lower segment, therefore by
pricing Sonata at 350 onwards with guarantee. Titan prices its world watches which compared
equal to an international players like Calvin Klien where a customer pays 4 times as value of the
world watch, therefore market with low prices to international players to gain market share. C.
Market Skimming: In Indian watch industry there is no one offering pure gold watches, watches
in pair, jewellery watches. Here Titan offers there product with the Indian touch in its design, the
product, the love.
Product:
Quality and leadership are the two main terms for the Titan. As to achieve the marketing
objectives this aspects should also be considered. A. Product line: To increase the sales, the
difference in the prices of the watches are justified by the features. B. Product pyramid: Portfolio
of Titan’s product is of 3 distinct price-range that can be defined in general, as Popular, Mid, and
Premium. At the popular segment, the emphasis is on in volumes but not in margins. At the
premium segment, the emphasis is on profits and image but not in volumes. Obviously, company
giving more emphasis at the top of the pyramid as profits at the top of the pyramid is very high.
This pyramid guided the strategy of Titan. C. Product strategy: Titan was first focused only on
the premium segment of the watch market. As per the product strategy they took, Titan moved in
to the mass market for watches. To widen base, Titan created new segments and increasingly
focusing on segments individually. In the past few years Titan has took a lot of initiatives to
focused on specific segments. D. Product Quality: Quality and leadership are synonymous to
Titan. It seek to achieve both through their value for products compared to their prices.
Promotion:
Promotional pricing:
A.Marketing pricing: As by opening new shops such as the world of Titan – buy directly from
the dealer and hence the element of middleman is not there. Here the retailer in this category
buys watches for 17-18% lesser than MRP and hence they are able to get the 17% profit margin

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on sales. It is managing to successfully convince to the customer of the perceived value of
‘WORLD WATCH’ using hoarding all around the city, increasing buyer image, trust worthiness,
innovation, differentiation, value for the product. Price discount and allowances: Every year
Titan comes with a price discount sale on the MRP of the watches. The allowances varies from
one segment to another.
B.Creative advertising: Titan introduces a contest on cartoon network in india.com which invites
children to use creativity and design watch.The prize winning design was launched as a new
watch in summer 2002 collection . Type of advertising: Titan believes in making its ads clean,
well made, touch on emotional chord. As the company is using celebrities or superstars that is
Amir Khan for the Titan watches. As here we can say that a female actress would be more
effective for the promotional purpose. It can be Katrina Kaif, as now she is one of the popular
actress in Bollywood.
C.Promotion on occasion: Titan is one of the company which formally believes in the policy of
promotion the product based on the occasions.
Place:
Keeping in mind about the young trendy and fashionable consumers, Titan distribute its product
and set up ‘world of titan’ in different region. The consumers life style in India, especially in
urban area(because the turnover in urban area is 210 million, while the turnover in rural area is
90 million) plays a significant role in the success of Titan. A. Time Zone: Titan Industries brings
together the country’s leading watch brands under one roof, providing the customer with variety
in brands, looks and price ranges and also efficient after-sales service. These 1142 Time Zones
located across 89 towns which offer its customer the complete watch shopping experience.
.4.4 Awards
The company has been awarded the following distinctions:
• Being named the No.1 Brand in the Consumer Durables category in the "Brand Equity"
Survey of The Economic Times, a leading Indian financial daily.
• The Titan Design Team won the Young Design Entrepreneur of the Year award at the
design awards instituted by the National Institute of Design and Business World, a
leading Indian magazine. The team has won 7 accreditations also.

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• Both Titan and Tanishq have been adjudged "Most Admired Brands" as well as "Retailer
of the Year" by Images Fashion Forum in consecutive years.
• Retail Asia and Media Magazine – Singapore adjudged Titan Industries as amongst the
leading Retailing Companies in India.
• Titan has won the Brand Leadership award at the India Brand Summit.
• The Time Products Division of the company was awarded the JRD QV Award in
2006.
Chapter 5 - Titan Watches: Brand Positioning Strategies
5.1 Overall strategies
Since its introduction, Titan has been positioned as a premium brand, providing high quality
products. With its numerous sub-brands catering to different segments, the challenge that Titan
faces is to create a strong brand image. It follows different positioning strategies, these strategies
can also be analyzed as given below:
• Attribute Positioning:
When the company launched its products, it was the first to bring quartz watches to the Indian
market. The company successfully leveraged this to penetrate the market and gain a market
share. Raga, Classique and Regalia come under this strategy. Classique has been positioned as
elegant corporate wear that leaves a quiet, but definite impression and fusion of function and
sophistication. Power dressing now has a new weapon! As Magic in gold and bicolour look, the
'Regalia' range represents the essence of dress-wear. Raga has been differentiated and positioned
as exclusive watches for women. The Raga and Silver Raga collection is elegant, delicate and
feminine with each piece being truly unique.
• User Positioning:
Titan caters to several user groups- children (the Dash), sportspersons and adventurers (PSI4000
and Fastrack range). The Fastrack range is seen as being contemporary, sturdy and reliable. The
advertising, packaging and merchandising of this range is young, vibrant and ‘cool’ (the ad line
says “Cool watches by Titan”)
• Benefit Positioning:

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The Fastrack Digital range offers the customer a functional watch that is also attractive. The
digital watch has a “techno-geek” image, but Titan seeks to differentiate its offering on the basis
of superior style and attractiveness.
• Competitor Positioning:
With the entry of several foreign watchmakers into the market, Titan had to counter the threat.
Most of the entrants are catering to the upper end of the market- Omega, Tissot, Cartier etc. Titan
already had the Tanishq brand in this segment. However, it has tried to reposition this brand by
increasing the price range to encourage more customers.
• Quality or Price Positioning:
In the overseas market, especially in Europe where it is competing with Swiss and Japanese
watches, it is positioning itself as ‘value- for- money’: reasonably priced (less than Swiss
watches and higher than Japanese), attractively styled and of good quality. In Indian market,
Sonata is a perfect example of Price positioning, titan came up with this segment when it was
facing heavy competition from lower end segment.
5.2 Men’s segment:
With Titan positioning its range of watches as a life-style, the Indian market started viewing
watch more as a complement to dress than just a time showing machine. They are also realising
that, unlike other forms of art that are meant to be admired, high-end jewellery watches have that
added bonus: practical luxury with a function other than beauty. Watches have joined the list of
tie, deodorant and shoes to represent the occasion and flaunt your status.
Dress Wear
Titan has three brands positioned for this segment: Nebula, Regalia and Insignia.
• Nebula:
Marketed as the “Jewellery collection from Titan”, Nebula is targeted towards affluent men who
consider wearing gold jewellery a symbol of status. Magical blend of most coveted of metals,
Gold and craftsmanship; Nebula is more of a connoisseur watch with the lowest price model at
Rs.5500. It is marketed as a “watch for discerning individual” positioned as a gold jewel.
• Regalia:
“Incredibly eye-catching…. magic in gold”.
The watch uses the unique combination of gold and bicolour looks representing the essence of
dress-wear. In India, gold-look is associated with status but at the same time, the silver-look is
the fashion of the day in international watches. With the combination of both, this watch is
targeted towards affluent businessmen. The elegant looks and colours make it a strong

19
competitor to the foreign brands like the Tissot, Piaget and Rado. This is also marketed as a
watch for gift “Special Watch for special occasion”, positioning this as a costly gift.
• Insignia:
‘The World Watch from Titan.’
The watch with fascinating designs and precision engineering was targeted towards the European
markets. The complexity of this watch is 10 times more than a regular titan watch. Though it
didn’t meet with much of a success in Europe, this tag line and keyword “International” are used
to position this watch as a world-class watch for international
traveller with European tastes.
• Classic Watches
Watches that are for every-day use and those with less frills and more value are
classified as Classic watches. These watches are normally targeted towards middle and upper
middle-income class consumers.
• Classique:
“Power dressing now has a new weapon!”
“Timeless elegance captured on the wrist.”
Classique' is marketed as a fusion of function and sophistication. Classique with its looks
fits the formal corporate image and is positioned as a watch for corporate employees. This
also reinforces the importance of watch along with the dress worn. These watches are
generic in their simplicity and find no real competitors except HMT.
• Royale:
“Collection of designs that suit everyday wear”.
Royale with its gold plated case and golden straps represents a formal every day
watch targeted towards the employees who can’t afford multiple watches for occasions. The
watch includes designs from simple to dressy eveningwear switching between informal and
formal looks based on the place and situation.
• Spectra:

20
“Designed for those who look beyond the ordinary”.
This brand from Titan extends over wide range of prices from 900-7000. It is a
classic premium watch with style, which boasts of combining the sturdiness of steel with
richness of gold. The positioning of the watch is not very clear as it is targeted towards the
salary earners with its lower price point models and appealing models for the corporate
executives at the higher end.
• Sports Watches
In the Indian scenario the sport awareness is not quite there. And the market is not
mature enough that consumers buy special watches for sporting except in the super-premium
and segments above that. A sports watch in the mind of an average Indian is a polyamide
watch with stopwatch and trendy look. So there is no clear distinction between sports
watches and casual watches. But in the available market Timex, Casio, and Titan are major
players and after the lifting of QR restrictions, world famous Tag- Heur has also entered
India but in the Connoisseur segment of sports watches.PSI2000:Titan has introduced a range of
contemporary Precision Sports watches. The brand is marketed as tough, outdoor, adventure
brand. (Psychographically segmented) Ranging from
800 to 7500, these watches are in direct competition with foreign brands like Swatch Irony.
• Casual Wear:
The segment of watches that has a variety of brands and models to appeal to the youth
and mentally young people is casual wear. The watches in this segment are mainly sporty
watches, which are unconventional and typically symbolize the attitudes of younger
generation.
• Titan Fast Track
“Cool watches from Titan”.
The target audience for this watch, in the 20-35 age group include working adults and
postgraduate students of both sexes in metros and mini metros. The Fast Track user, in terms
of attitude is one who wears an informal dress, wears branded jeans, shirts, sunglasses and

21
branded informal shoes. The Fast Track personality is that of a young, energetic,
achievement oriented person, who seeks to express his or her individuality by braking free
from constraints of formal environment, without being a rebel. Built around the Cool
concept, this watch from Titan has virtually very few competitors because no one offers the
feature combination and price but Casio (in digital range) and Espirit and Swatch (in the
analog range) can be considered as competitors feature-wise.
• Technology Watches
Wrist Watches have changed a lot from the inception- a time showing convenience
machine to a status symbol. But the underlying concept remained unchanged, convenience.
Stretching this concept a bit with the development of technology are the technology watches
available in the market. Watch for time, status has in the new technology era is looked for
convenience of carrying data. In to the competitive market with people willing to pay a
premium for that advantage, a good number of brands have ventured.
• Technology (2350-8200):
“Multi-functional watches for the Tech-savvy”.
This brand is marketed as mergers of classic elegance and technological mastery
giving rise to multi-functional chronographs using the solar power. This brand is positioned
to compete against the Citizen’s EcoDrive.
5.4 Children’s Segment
Titan has a brand called Dash! for kids. These are bright, colorful watches targeted at
children aged 6-14 years. These watches are priced Rs.250 onwards to Rs.495 and are
marketed under the ad line: “Wow! Watches from Titan”. The three main collections from
Dash include the ‘Popeye Collection’, which feature cartoon character Popeye, and his
friends. There is also a Digital Range, which has features like Ellight, compass, Velco straps.
So Titan is positioning Dash watches as ‘Fun’ watches for kids. Its features such as comic

22
characters also appeal to the frivolous nature of the children.
Dash also has a special collection for girls, with changeable bezel rings, priced at
Rs.295.
There are some other watches such as Pop-Swatch from Swatch, which are positioned
using the same appeal that of Dash and are expected to give Dash a tough time at the same
competitive prices
Chapter 6 - Titan Watches: Brand Repositioning Strategies
Titan Industries decided to revamp its flagship watch brand, Titan, with the intention
of making it more youthful and relevant to the changing times. The brand, launched more
than 24 years ago, has undergone a major repositioning exercise only once before – five years
ago, when Hindi film actor Aamir Khan was appointed brand ambassador. What followed
later was the ‘What’s Your Style?’ campaign, which tried to increase watch consumption per
person, by suggesting the use of different watches for different occasions.
6.1 New logo and tagline - “Be More”
Beyond style
Now, Titan wants to move from style statements to personality statements. According
to Harish Bhat, chief operating officer, watches, Titan Industries, a watch ought to denote the
wearer’s mood and personality. “With the explosion of options in a person’s life, our core
consumer is changing. And to keep up with them, Titan has evolved too,” he says.
On the adoption of ‘Be More’, Bhat says that that statement is supposed to denote the
aspirations of consumers to make more of their lives and be whatever they want to be. “The
watch allows for such imaginative travels,” he says.
Titan’s agency, Ogilvy India, has devised a campaign featuring Aamir Khan that

23
encourages people to find a new strand of their personality every day. It all started with a logo
change a few months ago (the same font in a red and white combination), followed by a
campaign rolled out now.
The ad film opens on a shot of Aamir Khan sitting alone on a roller coaster, stating,
‘Be born every day’. Next, he is seen chasing the shadow of an aircraft on a beach, then,
sitting beside a truck driver, in the middle of nowhere, with a trail of chassis trucks behind
him. Here, he asks the viewers to try the adventure of getting off at an unknown station, of
exploring unknown lands.
As he crashes his vehicle while go-karting, Khan waves to the others around him,
while his voiceover explains the importance of making one’s own mistakes. Further on, he
talks of not making your passport photos last longer than three months – you need to
constantly reinvent yourself and adopt a new look every day (cut to shots of Khan’s varied
hairstyles and looks in his movies, shown in an ambient way through posters and T-shirts).
“Shock your reflection!” says Khan, as we see him with funny accessories framing his
face. The next vignette has him practising meditation while slyly checking out a girl walking
past (‘Explore’). Cut to a shot of children, with Khan explaining how we aspired to be
different people as kids – “let’s revive that aspiration today”. Wearing armour (sword and all),
Khan reiterates, ‘Be Born, Every Day. Titan. Be More’.
Malvika Mehra, group creative director, Ogilvy & Mather Bangalore, says, “‘Be
More’ pushes people to live many lives in one. We want to trigger people into questioning,
‘Why should we be single minded and boring? Time to be multi-faceted, just like Titan!’”
6.2 The ad making – Aamir Khan
The ad was directed by Prasoon Pandey of Corcoise Films; this is Pandey’s third Titan
film, the earlier two involved Khan and his assistant, played by the late Vihang Nayak. The
first film had Khan confused about which watch to match with each outfit he’s packing

24
before a trip, while the second film showed him delighting a girl in a mall with a watch. “This
third film has a much stronger script than those two,” shrugs Pandey. “It’s about bringing a
mindset onto the screen with a better celeb-brand marriage.”
Shot entirely in Chennai, the film has been shot in a way that suggests that multiple
locations were used for the shoot, as opposed to one city. “We had fast paced shots to spread
the look of the film,” says Pandey. When asked why Chennai, he quips, “Because it was
raining in Mumbai then!”
Several layers were added to the film. To show the aspirations of children, a young
girl was shown staring at an object and, later in the frame, you see the object is a butterfly –
the girl wants to fly.
“Kids are freer in their thinking than adults and we hope this has been portrayed,”
Pandey says. Even the last frame of the ad, which has Khan dressed as a mock warrior (with
an impromptu utensil serving as his helmet), was made to look like the man had made use of
things lying nearby in a spontaneous way.
6.3 New Collections and Designs
• Sonata’s sub-brands
Sonata has launched the Yuva 2008 collection, a series of colourful watches. They are
available in both casual and formal styles to complement the young, new look for college or
office wear. The collection has watches for both men and women at price s starting at Rs 645.
They are available in both gold and steel looks, with both metal and leather straps.
Sonata, the watch brand from the Tatas, launched the Super Fibre, targeted at the
sub-Rs 500 market in urban, semi-urban and rural India. The watches have been designed
primarily for youth in the 16-30 age group, and will be available in a price range of Rs 275 to
Rs 550. The tag line for this sub-brand is ‘Super Strong, Super Style.’
The company announced 360-degree marketing campaign for the new offerings. It
also unveiled its TV commercial featuring Indian ODI captain Mahendra Singh Dhoni, “in a

25
brand new avatar”.
• Titan Raga – Hazel Collection
Titan Raga has launched the Hazel collection, inspired by the hues of nature. Priced between Rs
2,195 and Rs 4,000, this range comprises five styles with versions in gold, steel and bi-metal
finish. They are available as bracelets and kadas with textured or patterned look and mother-of-
pearl dials.
• Octane
Titan has launched the Octane collection of chronograph, multifunction and
retrograde watches for the urban man. The range is described as blending style and
technology. The collection has over 35 styles and is priced between Rs. 5,000 and Rs 7,500.
• Nebula Celeste
It is a limited edition collection of jewellery timepieces. They are crafted in 18k white
and yellow gold. Prices range from Rs 6 lakh to Rs 12 lakhs.
Raga Crystals
Titan Industries Ltd has unveiled its new Raga Crystals collection of watches in
Kerala. The two new watches, called Venus and Fairy Dust, are available in yellow metal and
bi-metal versions. Venus is priced at Rs 4,450 and Fairy Dust at Rs 4,750.
• Titan’s Stambha
A new ladies Heritage wrist watch ‘Stambha’ signifying fame, prosperity and good
luck was unveiled as part of Heritage collection. MrVijesh Rajan, Regional Sales Manager
(South), launching the watch collection, said that plans are on the anvil to launch one new
collection every month, reflecting the 3000-year old art and cultural history of the country. A
sale of around 7,500 watches has been fixed as a target for this fina ncial year in the Heritage
collection, he added. The prices in the collection range between Rs 5,000 and Rs 10,000.
• Nebula Zeus

26
It is a mechanical automatic watch in solid gold for men. Priced at Rs.1,10,000, thelimited
edition watch (500 pieces) harks back to an older era of luxury and romance.The Nebula Zeus
watch has been crafted using Swiss made mechanical automaticmovement with gold finish and a
sapphire crystal back cover. Other features include an instant start, a second hand stop device for
accurate time setting; 42 hours reserve powers and auto wind convenience. The watch collection
was launched by singer and actor, Vasundhara Das.
• Raga Shimmer
It comprises of a collection of exquisitely designed studded watches that complement both
Indian-wear as well as Western-wear. Priced between Rs 2,995 and Rs 4,495, the new collection
comprises watches in gold, steel and bi-metal finishes.
• Raga Diva
An exquisite range of watches for women in the Kerala market. Inspired by traditional
Kundan work, this collection has been rendered in a delightfully contemporary form. It is
priced between Rs 4,000 and Rs 10,000.
Titan Nebula – Duet Collection
Titan Nebula, the premium 18K gold watch brand from Titan, today launched the
Duet collection – three pairs of specially crafted gold watches for the wedding season. The
most premium collection for this wedding season was unveiled by popular actor Gul Panag.
Available in mother of pearl dials in both champagne and white options it is priced between
Rs.30, 500/- and Rs.1,35,000.
6.4 Other Strategies
• Titan is also trying to reach new customer segments. They are now trying to target all
adults in socio economic classes A&B.
• Titan is also looking at innovative retail strategies and planned to launch ten innovative
product collections soon.
Chapter 7 – Consumer Awareness Survey
7.1 Data Interpretation

27
1.Titan sub-brand owned
This was a multiple choice question where respondents were asked to choose subbrands
of Titan which they possess. It was found that around 72% of the consumers in the age
group of 20-30 years possess Fastrack brand, 14% Sonata, 6% Raga, 4% Nebula and only 2%
own WWF and Edge.
Figure 3: Titan sub-brands possessed by respondents
2.Period of use
The respondents were asked to mention since how long they have been brand loyal to
Titan. This was an open ended question and hence various responses were received. The
minimum period of use was set as one year, as mentioned earlier, while the maximum period
of use was determined. For convenience, the different responses are categorized into three:
1year – 4years, 4years – 7years and 7years – 10years.
64% of the respondents fall into first category, i.e., they are using Titan watch in the
range of one to four years. 24% respondents are in second category and the rest 12 % are
using it for more than seven years.
Figure 4: Period of Titan watch’s use

28
3.Reasons for brand loyalty
The respondents were asked to select the reasons from the options given for their
preference for Titan watches. For this question, multi-responses were received from the
respondents.
Table 1: Reasons for brand preference
Reasons No. of respondents ( out of total 50)
Attractive designs 39
Reasonable Price 7
Brand image 22
Good quality 25
Figure 5: Reasons for brand preference

29
4.Recall of Titan’s tagline
Titan’s tagline, before brand repositioning exercise has been undertaken, was
“What’s your style”. This tagline was adopted during first rebranding exercise in 2004.
The respondents were asked to indicate whether they remember the tagline in
dichotomous way, i.e., as “yes” or “no”. It was found that only 22% of the respondents were
able to recall the tagline and the remaining 78% answered in negative.
Figure 6: Recall of Titan’s original tagline
5.Titan’s advertisements
Titan advertises its watches in almost all media vehicles. The advertisements can be
seen in TV, magazines, newspaper, hoardings, billboards, radio and so on.
All the 50 respondents have seen the advertisements of Titan watches in various
media. This was a multi-response question and the options given to select were restricted to
TV, magazines, newspapers, hoardings and radio.
The findings of the survey have been summarized in a table as follows:
Figure 7: Major advertisement media

30
6.Types of media No. of respondents
TV 46
Magazines 25
Newspapers 36
Hoardings 15
Radio 4
7.Brand Ambassador of Titan
Aamir Khan is the brand ambassador of Titan since 2004. When the respondents were
asked to recollect the same, it was found that 46 of 50 sample size were able to correctly
mention the brand ambassador while the remaining 4 did not give any response implying that
they are not aware of it.
Figure 8: Awareness of brand ambassador

31
8.Awareness of new tagline – “Be More”
The survey has revealed that less than half of the total numbers of respondents are
aware of new tagline. 36% of the respondents could correctly mention the tagline while the
rest are not even aware that Titan has adopted major rebranding strategies last year.
Figure 9: Awareness of new tagline
9.New designs of Titan
Titan has launched several new designs in 2008 in its existing collections and as per
its plans introduced new product collections also. The respondents were asked to rate the new
designs as “poor”, “average”, “above average”, “good” and “excellent”.
7 respondents feel that their designs are “excellent”, 39 have rated them as “good”
and 4 have rated as “average”.
Figure 10: Consumer perception of new designs

32
10.New Campaign of Titan
The survey has revealed that the percentage of respondents who have seen the new
campaign focussing on “be more” featuring Aamir Khan is 50%.
Figure 11: Awareness of new campaign
11.Rating of New Campaign
The 50% of the respondents who have seen the new campaign were asked to rate it
with respect to how effective the campaign is in inspiring consumers to have a new look
everyday and be more in lives. The respondents were asked to rate it as “not at all effective”,
“effective” and “highly effective”. 16 out of 25 respondents consider the new campaign to be
“highly effective” while the remaining 9 rated it as “effective”
Figure 12: Consumer perception of new campaign

33
12.Titan’s exclusive showrooms
The respondents were asked to rate Titan’s exclusive showrooms on 5 point rating
scale – Poor, Average, Above Average, Good and Excellent. The factors related to showrooms
that were provided to the respondents for rating are – store ambience, sales personnel, after
sales service and display of watches.
Figure 13: Consumer perception of store ambience
36 of the 50 respondents have rated store ambience as “Good” and 7 each rated as
“Above Average” and “Excellent”. This proves that store ambience plays an important role in
consumer perception of service quality.
13.Consumer perception of sales personnel

34
Figure 14: Consumer perception of sales personnel
With respect to sales personnel, 35 respondents rated them as “Good”, while 4 each
rated as “Poor” and “Average”, 7 respondents gave rating of “Above Average”.
14.Consumer Perception about after sales service
Figure 15: Consumer Perception about after sales service
In the survey, 31 out of 50 respondents rated after sales service as” Good”, 4 each as
“Average”, “Above Average”, “Excellent” while 7 respondents rated as “Poor”.
15.Consumer perception of Display of watches
Figure 16: Consumer perception of Display of watches

35
Most of the respondents have given high ratings to the display of watches in Titan
showroom. 22 respondents rated it as “Excellent”, 24 respondents as “Good” and only 4
respondents gave rating of “Average”.
17.Overall perception about Titan showrooms
The respondents were also asked to give overall rating to Titan’s exclusive
showrooms. It was found that out of total 50 respondents, 30 rated as “good” while the
remaining considered the showrooms to be “excellent”.
Around 50% of the respondents rated all the variables related to Titan’s exclusive
showrooms as “good”. This shows that the store ambience, sales personnel, after sales service
and display of watches in the showrooms play a major role in determining the customer
perception about brand.
Suggestions given respondents to improve brand image.
Varied responses were received for this question. All the responses have been

36
summarized as follows:
• Introduce more trendy and innovative designs
• Focus on niche markets such as working men and women.
• Spread awareness about availability of watches in lower segments as most of the
consumers feel that Titan brand is synonymous with premium watches.
• Take steps to change consumer perception that Titan watches are high priced.
• Improve after sales service.
7.2 Findings of the survey
: The findings of the consumer awareness survey are listed below
• 72% of the respondents in the age group of 20 – 30 years possess fastrack watch. This
shows that the positioning strategy of these watches has been good.
• Most of the consumers prefer Titan watches for their attractive designs and good quality.
However, there is a misconception about pricing of Titan products among the consumers.
They perceive them to be high priced.
• Logos and taglines are rarely noticed by the watch consumers. Hence, any change in
them also goes unnoticed.
• Advertisement in mass media such as television, newspapers, and magazines are best
means to spread awareness about brand.
• Celebrity endorsement of watches not only increases the visibility of the product but also
gives an assurance to the consumers that it is of high quality.
• Titan watches’ designs are rated as “good” by 78% of the respondents. This indicates that
they are looking forward for more innovative designs to be introduced by the company.

37
• Only 50% of the respondents have seen the new campaign launched by Titan watches in
July 2008. This implies that the reach of the campaign in six months has been to more or
less half of the consumers. However, those who have seen the new campaign consider it
to be effective in conveying the message it intended to deliver, i.e., to “be more” in lives.
• The after sales service and behavior of sales personnel have been given low ratings
compared to other variables mentioned in the questionnaire with respect to Titan’s
exclusive showrooms.
Chapter 8 – Conclusion
The suggestions to improve consumer awareness about brand repositioning strategy of
Titan are as follows:
• To increase its visibility, Titan Company can sponsor events similar to fashion shows in
which all latest designs launched are displayed. This would have multiplier effect as the

38
latest designs launched by the company gets noticed by different segments of the
customers in varied ways.
• Tie –up with FM radio channels for reminder advertisements and informing customers
about various sales promotion offers from time-to-time.
• Invest more in R&D as customer expectations are changing rapidly. Though Titan has got
more product collections, it should focus on introducing more varieties in already
existing product collections. In other words, having a limited but more depth in product
collections would be more advantageous.
• Introduce exclusive collection for working women which is more contemporary and
complements both traditional and western wear.
• Majority of the population in India live in rural areas. So, showrooms should be set up at
places nearer to them. Introduce cheaper and rough use watches for this segment.
• After sales service has to be improved. That is, the process of servicing and repairing of
watches should be made faster. This can be done by ensuring the spare parts availability
and training all sales personnel in Titan showrooms to undertake these tasks.
• Tie up with international watch brands and make them available locally.
• Make use of internet to spread awareness among consumers about the brand.

39
Appendix
QUESTIONNAIRE
1. Which sub-brand of Titan watches do you possess?
a) Fastrack
b) Sonata
c) Raga
d) Nebula
e) Others, please specify…………………………….
2. Since how many months / years have you been using Titan watch?
a) 1year – 4years
b) 4years – 7years
c) 7years – 10years
3. Why do you prefer Titan brand?
a) Attractive designs,
b) Reasonable price
c) Brand image
d) Good quality

40
4. Do you remember the original tagline of Titan watches? If yes, please mention.
a) Yes b) No
5. Have you seen the advertisement of Titan watches?
a) Yes b) No
6. In which media have you seen the advertisement?
a) TV
b) Newspaper
c) Magazines
d) Hoardings
e) Radio
7. Who is the brand ambassador of Titan watches?
a) Amir khan
b) Kareena kapoor
c) Salman khan
8. Are you aware of the new tagline of Titan?
a) Yes b) No
9. How do you rate the new designs of Titan?
a) Poor
b) Average
c) Above Average
d) Good

41
e) Excellent
10. Have you seen the new campaign of Titan?
a) Yes b) No
11. Do you think the new advertisement is effective in inspiring consumers to have a new
look everyday and be more in lives?
a) Not at all effective
b) Effective
c) Highly effective
12. How do you rate Titan’s exclusive showrooms with respect to the following:
(1–Poor, 2-Average, 3-Above Average, 4-Good, 5-Excellent)
a) Ambience -
b) Sales personnel -
c) After sales service -
d) Display of watches -
e) Overall showroom –
13. What suggestions would you like to give to improve Titan’s brand image among
customers?

42
BIBLIOGRAPHY
Sengupta Subroto(2006), “Brand Positioning: Strategies for Competitive Advantage”.
• Second Edition, Tata McGraw Hill Publishing Company Limited, New Delhi.
• Gopalakrishnan PS (ed.) (2007),”Rebranding: An Introduction”. ICFAI University
Press, Hyderabad.
• ICFAI Journal of Marketing Management
• ICFAI Journal of Brand Management
• www.marketingprofs.com

43
• www.brandingstrategyinsider.com
• www.scribd.com
• www.thehindubusinessline.com
• www.economictimes.com

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