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Search 101
Annie is a 28-year-old
Cancer who was once
called “a cool boss.” The
person quickly took it back,
but no backsies on that. It’s
already out there. If this
doesn’t establish credibility,
I don’t know what does.
2
Meet Your Professor
i. How Search Works
ii. How Do Ads Show Up?
iii. Building a Search Campaign
i. Keywords
ii. Ad Copy
iii. Ad Extensions
iv. Day-to-Day Management
v. Troubleshooting: Where’s My Ad?
vi. Things To Always Remember
3
Agenda
HOW SEARCH WORKS
5
SERP: Search Engine Results Page
QUERY
ORGANIC
PAID RESULTS
Paid Search
Pay per click
Instant results
Once investment stops,
ads stop
SEO
(Organic)
Clicks are free
Gradual process of
improvement
Residual benefits and
results continue after initial
investment
Paid Search v. SEO
Increased
Visibility
Branding
Instant
Results
Flexibility Control Data
Benefits of Paid Search
HOW DO ADS SHOW UP?
9
Paid Search…In a Nutshell
Select relevant keywords and ads
Users search on selected keywords
Engines rank ads through an auction
Winning ads serve
Pay only when ads are clicked
Quality Score - How Are Ads Ranked?
Quality
Score
CTR
Ad
Relevancy
Keyword
Relevancy
Landing
Page
Historical
Performance
11
Why is Quality Score Important?
ELIGIBILITY
Determines whether your ad
is eligible to enter the
auction for that query
POSITION
Determines the relative
position of your ad in relation
to the other ads on the SERP
TOP SLOT
Only high quality ads are eligible
to appear above organic results
(position 1-4) with full extensions
PRICE
A better quality score
reduces the bid needed to
maintain a given position
BUILDING A SEARCH
CAMPAIGN
13
Paid Search Campaign Structure
Keywords
Match type
Bids
Destination URL
Ad Group
Keywords
Ad Copy
Campaign
Daily Budgets
Language Targeting
Location Targeting
Footwear
Sneakers
Low-top
sneakers
High-top
sneakers
Boots
Rain boots
Desert
boots
KEYWORDS
Keywords: Best Practices
15
Relevant
Specific
Variations
Negatives
Optimized For Performance
Keywords: Best Practices
16
Have
Variations
Be
Relevant
Expand
Negatives
Be
Specific
Optimize for
Performance
Keywords: Best Practices
17
Keep keywords short-tail (up to 4 or 5 words maximum)
• Keywords that are too long will not generate high traffic volume
Include different keyword match types to expand reach
• Match types include, broad, broad match modifier, phrase, and
exact match
Exact Match: Only matches exact term and close variations of exact
term (plurals)
Matches exact term and close variations
of exact term (plurals)
Keyword: [cat food reviews]
Query:
cat food
reviews
Query:
cat food
review
Query:
best cat
food
reviews
Query:
cat food
Phrase Match: Must contain phrase or close variations of the phrase
Query must contain complete phrase or
close variations of the phrase
Keyword: “cat food reviews”
Query:
best cat
food reviews
Query:
2017 cat
food reviews
Query:
cat food
brands
Query:
wet cat food
Broad Match: Includes misspellings, synonyms, related searches,
and relevant variations
20
Matches to misspellings, synonyms, related
searches, and relevant variations
Keyword: cat food reviews
Query:
best reviews
for cat food
Query:
2017 cat food
reviews
Query:
cat food
brands
Query:
wet cat food
Broad Match Modifier: Append a “+” to individual words in a keyword
phrase, that “+keyword” (or very close variants) must appear in the query
21
Matches to misspellings, synonyms, related
searches, and relevant variations
Keyword: +cat +food +reviews
Query:
best reviews
for cat food
Query:
2017 cat
food reviews
Query:
cat food
brands
Query:
wet cat food
AD COPY
Pricing
Offers
Holiday Greetings
Flash Sales
Local Messages
Ad Copy: The Art & Science
AdWords Ad Copy is an opportunity to reach out to new and existing
customers so put your best foot forward
24
New Format: Expanded Text Ads
Expanded text ads are designed to maximize presence on search
results
Headline 1 – 30 Characters
Headline 2 – 30 Characters
Display URL – removed, now auto
extracts domain from final URL
Description Line – 80 Characters
Character Restrictions:
Example:
Ad Copy Building Best Practices
25
Make sure the ad copy is relevant to all keywords in the ad group
Feature a strong, direct headline
• Having the Brand name in the headline, “Official Site,” or
asking a question can help draw attention
Include a clear and succinct Call-to-Action. i.e. “Watch,” “Listen
to,” “Read,” or “Subscribe now”
Ad copy should accurately reflect landing page content to ensure
that users have a positive experience and consistent messaging
AD EXTENSIONS
27
Ad Copy Extensions: Sitelinks and More
Sitelinks allow advertisers to include additional links and information in a
standard text ad at no additional cost
Rating extension
Social extension
Customer rating
extension
Promote new content
Include navigational links to
parts of your site
Sitelinks are just one ad copy extension, here are some other examples:
Review
extension
Callout Extensions
Add descriptive text to your ad to help people
learn more about what you have to offer
Click To Call
Let people click a button to give you a phone call
Click To Download
Show a link below your ad text that sends people to
the app store or begins downloading your app
And More! Seriously, They Keep Coming.
Visual
Sitelinks*
Price
Extensions
Promo
Extensions*
*Currently in beta
DAY- TO- DAY
MANAGEMENT
Daily Alerts
33
A few examples of alerts we receive from our Search Management
tools include:
• Campaign budgets: When our budgets reach their daily caps,
we are prompted by the publisher to increase budgets to take
advantage of additional traffic
• Ad Copy Disapproval: When ads are disapproved our
publishers will alert us with details as to why our ads are not
showing (most commonly, due to broken destination URLs)
34
Account Monitoring & Troubleshooting
Troubleshooting tools within publisher interfaces provide insight
into keyword and ad copy delivery
Account Performance: Bid Optimizations
35
Increase bids
• Budget available
• Low rank/low Impression Share
• Low traffic
• High engagement/low CPCs
• Low CPA/high ROI
Decrease bids
• Low budget
• High rank/high Impression Share
• High traffic
• Low engagement/high CPC’s
• High CPA/low ROI
Account Performance - Monthly
36
Ad Copy Performance
• Use monthly data to assess ad performance, rotate in new variations,
and remove poor performers
Competitor Insights
• Competitor tools allow us to track activity over time (i.e. – how often are
we outranked, which competitors overlap on our terms)
Quality Score Distribution
• QS moves slowly and trending should be reviewed monthly
THE BIG BROTHER
PART
Audience Capabilities
38
Google, Bing, and Yahoo offer unique audience
overlays to refine traffic
• Use Similar Users to reach users similar to your
current audience
• For DR campaigns target users similar to
converters
• In-Market Targeting reaches users in a purchase
mindset
• E-mail Audience Overlays comb Yahoo’s email
inventory and allow you to target users conducting
searches on Yahoo who receive emails from specific
domains you outline
• Demographic Targeting allows you to bid on or
exclude specific ages and genders
We See You…Sometimes
39
What We Know
• What search terms our ads are showing for (Search Query Reports)
• Phrase and Broad/BMM allow modifiers to be pulled in with the keywords
so we can see how users are searching for us and adjust the keyword set
accordingly
• What competitors are serving at the same time as us (Auction Insights)
What We Don’t Know
• What competitors are serving in auctions we are not in
• What Organic Searches are going to our site
• As soon as you click on an Organic listing advertisers cannot see what the
search was due to encrypting measures
• The workaround? Paid tools such as BrightEdge.
• Currently accounting for
long tail searches with
different keyword match
types
• 20% of Google searches
are now via voice
• Accuracy of voice search
is now 92%
• Mobile voice searches are
3X more likely to be local
than text searches
Voice Search: The Next Frontier
WHERE’S MY AD?
• Did you try searching in incognito mode?
• Has the budget been depleted?
• Have you checked the 2nd page in the SERP?
• Are you searching from within the geo targeting?
• Is day parting enabled?
Remember –
Every auction is
unique!
Where’s My Ad?
YOU’D LIKE WHAT?
• Forecasting for an existing campaign?
– Base metrics on historical data and whether you are limited by Budget
• Forecasting for a new campaign?
– Base KPIs on a comparable campaign (if available)
– No similar campaign? Use Google’s Keyword Planning Tool to get forecasting for
a specified keyword set.
• This involves building a keyword set from scratch so can be very time
consuming depend on the ask
• Heavily caveat that Google does not factor in your Quality Score and these
numbers are purely a benchmark.
How We Approach New Campaign Requests
THINGS TO
REMEMBER
Things To Remember
Success
Be Relevant
Right Content
Right
Keyword
Right
Message
Be In The
Moment

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TMK.edu Search 101

  • 2. Annie is a 28-year-old Cancer who was once called “a cool boss.” The person quickly took it back, but no backsies on that. It’s already out there. If this doesn’t establish credibility, I don’t know what does. 2 Meet Your Professor
  • 3. i. How Search Works ii. How Do Ads Show Up? iii. Building a Search Campaign i. Keywords ii. Ad Copy iii. Ad Extensions iv. Day-to-Day Management v. Troubleshooting: Where’s My Ad? vi. Things To Always Remember 3 Agenda
  • 5. 5 SERP: Search Engine Results Page QUERY ORGANIC PAID RESULTS
  • 6. Paid Search Pay per click Instant results Once investment stops, ads stop SEO (Organic) Clicks are free Gradual process of improvement Residual benefits and results continue after initial investment Paid Search v. SEO
  • 8. HOW DO ADS SHOW UP?
  • 9. 9 Paid Search…In a Nutshell Select relevant keywords and ads Users search on selected keywords Engines rank ads through an auction Winning ads serve Pay only when ads are clicked
  • 10. Quality Score - How Are Ads Ranked? Quality Score CTR Ad Relevancy Keyword Relevancy Landing Page Historical Performance
  • 11. 11 Why is Quality Score Important? ELIGIBILITY Determines whether your ad is eligible to enter the auction for that query POSITION Determines the relative position of your ad in relation to the other ads on the SERP TOP SLOT Only high quality ads are eligible to appear above organic results (position 1-4) with full extensions PRICE A better quality score reduces the bid needed to maintain a given position
  • 13. 13 Paid Search Campaign Structure Keywords Match type Bids Destination URL Ad Group Keywords Ad Copy Campaign Daily Budgets Language Targeting Location Targeting Footwear Sneakers Low-top sneakers High-top sneakers Boots Rain boots Desert boots
  • 17. Keywords: Best Practices 17 Keep keywords short-tail (up to 4 or 5 words maximum) • Keywords that are too long will not generate high traffic volume Include different keyword match types to expand reach • Match types include, broad, broad match modifier, phrase, and exact match
  • 18. Exact Match: Only matches exact term and close variations of exact term (plurals) Matches exact term and close variations of exact term (plurals) Keyword: [cat food reviews] Query: cat food reviews Query: cat food review Query: best cat food reviews Query: cat food
  • 19. Phrase Match: Must contain phrase or close variations of the phrase Query must contain complete phrase or close variations of the phrase Keyword: “cat food reviews” Query: best cat food reviews Query: 2017 cat food reviews Query: cat food brands Query: wet cat food
  • 20. Broad Match: Includes misspellings, synonyms, related searches, and relevant variations 20 Matches to misspellings, synonyms, related searches, and relevant variations Keyword: cat food reviews Query: best reviews for cat food Query: 2017 cat food reviews Query: cat food brands Query: wet cat food
  • 21. Broad Match Modifier: Append a “+” to individual words in a keyword phrase, that “+keyword” (or very close variants) must appear in the query 21 Matches to misspellings, synonyms, related searches, and relevant variations Keyword: +cat +food +reviews Query: best reviews for cat food Query: 2017 cat food reviews Query: cat food brands Query: wet cat food
  • 23. Pricing Offers Holiday Greetings Flash Sales Local Messages Ad Copy: The Art & Science AdWords Ad Copy is an opportunity to reach out to new and existing customers so put your best foot forward
  • 24. 24 New Format: Expanded Text Ads Expanded text ads are designed to maximize presence on search results Headline 1 – 30 Characters Headline 2 – 30 Characters Display URL – removed, now auto extracts domain from final URL Description Line – 80 Characters Character Restrictions: Example:
  • 25. Ad Copy Building Best Practices 25 Make sure the ad copy is relevant to all keywords in the ad group Feature a strong, direct headline • Having the Brand name in the headline, “Official Site,” or asking a question can help draw attention Include a clear and succinct Call-to-Action. i.e. “Watch,” “Listen to,” “Read,” or “Subscribe now” Ad copy should accurately reflect landing page content to ensure that users have a positive experience and consistent messaging
  • 27. 27 Ad Copy Extensions: Sitelinks and More Sitelinks allow advertisers to include additional links and information in a standard text ad at no additional cost Rating extension Social extension Customer rating extension Promote new content Include navigational links to parts of your site Sitelinks are just one ad copy extension, here are some other examples: Review extension
  • 28. Callout Extensions Add descriptive text to your ad to help people learn more about what you have to offer
  • 29. Click To Call Let people click a button to give you a phone call
  • 30. Click To Download Show a link below your ad text that sends people to the app store or begins downloading your app
  • 31. And More! Seriously, They Keep Coming. Visual Sitelinks* Price Extensions Promo Extensions* *Currently in beta
  • 33. Daily Alerts 33 A few examples of alerts we receive from our Search Management tools include: • Campaign budgets: When our budgets reach their daily caps, we are prompted by the publisher to increase budgets to take advantage of additional traffic • Ad Copy Disapproval: When ads are disapproved our publishers will alert us with details as to why our ads are not showing (most commonly, due to broken destination URLs)
  • 34. 34 Account Monitoring & Troubleshooting Troubleshooting tools within publisher interfaces provide insight into keyword and ad copy delivery
  • 35. Account Performance: Bid Optimizations 35 Increase bids • Budget available • Low rank/low Impression Share • Low traffic • High engagement/low CPCs • Low CPA/high ROI Decrease bids • Low budget • High rank/high Impression Share • High traffic • Low engagement/high CPC’s • High CPA/low ROI
  • 36. Account Performance - Monthly 36 Ad Copy Performance • Use monthly data to assess ad performance, rotate in new variations, and remove poor performers Competitor Insights • Competitor tools allow us to track activity over time (i.e. – how often are we outranked, which competitors overlap on our terms) Quality Score Distribution • QS moves slowly and trending should be reviewed monthly
  • 38. Audience Capabilities 38 Google, Bing, and Yahoo offer unique audience overlays to refine traffic • Use Similar Users to reach users similar to your current audience • For DR campaigns target users similar to converters • In-Market Targeting reaches users in a purchase mindset • E-mail Audience Overlays comb Yahoo’s email inventory and allow you to target users conducting searches on Yahoo who receive emails from specific domains you outline • Demographic Targeting allows you to bid on or exclude specific ages and genders
  • 39. We See You…Sometimes 39 What We Know • What search terms our ads are showing for (Search Query Reports) • Phrase and Broad/BMM allow modifiers to be pulled in with the keywords so we can see how users are searching for us and adjust the keyword set accordingly • What competitors are serving at the same time as us (Auction Insights) What We Don’t Know • What competitors are serving in auctions we are not in • What Organic Searches are going to our site • As soon as you click on an Organic listing advertisers cannot see what the search was due to encrypting measures • The workaround? Paid tools such as BrightEdge.
  • 40. • Currently accounting for long tail searches with different keyword match types • 20% of Google searches are now via voice • Accuracy of voice search is now 92% • Mobile voice searches are 3X more likely to be local than text searches Voice Search: The Next Frontier
  • 42. • Did you try searching in incognito mode? • Has the budget been depleted? • Have you checked the 2nd page in the SERP? • Are you searching from within the geo targeting? • Is day parting enabled? Remember – Every auction is unique! Where’s My Ad?
  • 44. • Forecasting for an existing campaign? – Base metrics on historical data and whether you are limited by Budget • Forecasting for a new campaign? – Base KPIs on a comparable campaign (if available) – No similar campaign? Use Google’s Keyword Planning Tool to get forecasting for a specified keyword set. • This involves building a keyword set from scratch so can be very time consuming depend on the ask • Heavily caveat that Google does not factor in your Quality Score and these numbers are purely a benchmark. How We Approach New Campaign Requests
  • 46. Things To Remember Success Be Relevant Right Content Right Keyword Right Message Be In The Moment