Top 7 customer service representative interview questions answers

Interview questions and answers- Page 1
Top 7 Customer service representative interview questions answers

1. Tell me about yourself
Steps to answer interview questions:
Step 1: Give a brief introduction about yourself:
For example: My name is Peter. I graduated from XYZ
University with bachelor degree in Sales. After 5 years
working as a Sales Manager, I have well experienced in
training, mentoring and motivating other sales personnel
to achieve the goals of the Company.
Step 2: Give a brief summary of your experience in
your latest positions:
Give a summary of 2-3 latest companies that you have
worked for and companies that have helped you succeed
with your new jobs.
For example: recently, I have worked for ABC Company
as Sales Manager for North-East Region. With my skills
from training courses, I developed many sales campaigns
which contributed much to the development of new
customers and maintenance of current customer base.
After 6 months, my sales force and I did regain the
company’s market and promote the sales revenue up by
37%.

1. Tell me about yourself - continue
Step 3: Connect your ability to the employer’s
requirements:
Never assume that the employer will by himself be able to
connect all of your abilities to the job requirements.
Step 4: Make a concerning question:
With a concerning question, it will help you gain “control”
of the interview. You may reduce the stress of the
interview with such questions.
For example: I would like to know the strong points of
your company’s current Sales force.

2. What are your biggest strengths?
This question will help polishing your qualification to the
requirements of the employer.
Steps to answer this question:
a) Identify which you are good at:
• Knowledge;
• Experience;
• Skills;
• Abilities.
b) Prepare a list of your strong points:
c) Review the recruitment requirements:
You should review carefully the recruitment requirements
to know for sure which requirements are the most
important to the employer.

2. What are your biggest strengths? - continue
d) Make a list of your strong points in your resume/cover
letter:
List and describe your strong points in your resume and
cover letter orderly.
You should make descriptions to those points in your
resume.
e) Prepare persuasive answers to the question of the
employer about strong points:
You do not only state your strong points to the employer
but must also provide evidence for them by references or
records attached with your application form.
Useful source: List of strong points:
http://interview-tips-123.blogspot.com/2013/05/list-of-
strong-points.html

3. What are your career goals for Customer service representative?
a. The reasons of this question:
This question will test your ability and ambition to develop
yourself as well as the ability to plan for the future.
b. Levels of career goals:
• You are not sure about your goals, then answer: I’m rather
busy with my duties and goals of the Company; as a result, I
haven’t focused much on my long-term personal goals.
• You have goals not or very little relating to the current job:
For example, you are applying for a sales manager, but your
career goal is to become the head of marketing department
in the next 5 years.
• Current job oriented career goals: For example, you are
working as a sales manager, you goal is to become the area
sales manager in the next 2 years and in the next 5 years,
you will be the regional sales manager.
Useful source: list of 50 career goals:
http://interview-tips-123.blogspot.com/2013/05/list-of-career-
goals.html

4. Why did you leave your last job?
a. Some sample answers to the interview question:
“Why are you leaving your last job?”
• There is no opportunity to promote in my current job and
I’m ready to face a new challenge;
• I have worked there for 04 years with much experience and
skills. I want to be promoted but the Company do not offer
me that opportunity;
• The company has cut down with its focus on the business
line my job is responsible for;
• My family transferred to another region, or, my current
workplace is too far away from my home;
• My old company often paid late and had inadequate
compensation policy.
b. You should avoid answers that:
• Speak ill of your old boss, colleague, etc.;
• They punished me many times for…
• I did not complete my job.

5. What is your greatest weakness?
Ways to answer:
a) First way: Turning your strong point into weak point.
For example: I am a perfectionist and therefore, I rarely
believe in anyone who can work as well as me. As a result, I
am afraid to delegate important tasks to others.
This approach has a weak side as that if you are not clever,
you will cause the employer to believe that you are cheating
him.
b) Second way: Solving your weakness absolutely.
A better approach is that you state one point which was once
your weakness, but you have done well to resolve it.
For example: I tended to be a perfectionist, therefore I didn’t
like to delegate to others. But I have found out that in order
to develop the organization, everyone in the organization
must be experienced with many tasks and this is very good
for an efficient team work.

6. What do you know about this organization?
This question is one reason to do some research on the
organization before the interview. Find out where they have
been and where they are going. What are the current issues
and who are the major players?
Sample answers:
a. A good organization with perfect management. I heard that in
this organization i can gain knowledge and good atmosphere.
b. If its for a good renowned company then its better to go
through the company website and know what’s the company
profile and what’s their achievements/successes and branches
& other details.
c. According to me this is one of the best company. It has a
good Environment, We feel good working in companies, which
has good growth in the IT Industries. This Organization has all
the qualities like good growth, good Environment, maintaining a
best level in the IT Industries, etc.
Other materials: Top 10 interview questions to ask employers.
http://interview-tips-123.blogspot.com/2013/05/top-10-interview-
questions-to-ask.html

7. What have you done to improve your Customer service representative
knowledge in the last year?
a. Answer tips
• Try to include improvement activities that relate to the job.
A wide variety of activities can be mentioned as positive self-
improvement. Have some good ones handy to mention.
• Employers look for applicants who are goal-oriented. Show
a desire for continuous learning by listing hobbies non-work
related. Regardless of what hobbies you choose to
showcase, remember that the goal is to prove self-
sufficiency, time management, and motivation.
b. Answer samples
• Every one should learn from his mistake. I always try to
consult my mistakes with my kith and kin especially with
elderly and experienced person.
• I enrolled myself into a course useful for the next version of
our current project. I attended seminars on personal
development and managerial skills improvement.

Useful interview materials
• Top 10 interview secrets to win every job interview:
http://interview-tips-123.blogspot.com/2013/05/top-10-secrets-to-win-every-job.html
• 13 types of interview questions and how to face them:
http://interview-tips-123.blogspot.com/2013/05/13-types-of-interview-questions-and-how.html
• Top 12 common mistakes in job interviews:
http://interview-tips-123.blogspot.com/2013/05/top-12-common-mistakes-in-job-interviews.html

Top 7 customer service representative interview questions answers

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