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©2008–18 New Relic, Inc. All rights reserved
Three Common
Monitoring Mistakes
Adam Larson
Senior Technical Marketing Engineer
New Relic
The main mistake that people make…
Not using
2
©2008–18 New Relic, Inc. All rights reserved
Not monitoring the whole system
Mistake #1
3
©2008–18 New Relic, Inc. All rights reserved 4Source: https://www.qnap.com/en/product/tvs-471
©2008–18 New Relic, Inc. All rights reserved 5
Customer Courier Distributor Manufacturer
©2008–18 New Relic, Inc. All rights reserved 6
Sources:
https://www.deviantart.com/roweig/art/Angry-Twitter-335700830
https://commons.wikimedia.org/wiki/File:Not_facebook_not_like_thumbs_down.png
https://katemcolby.files.wordpress.com/2016/10/one-star.png
©2008–18 New Relic, Inc. All rights reserved 7
Customer Courier Distributor Manufacturer
©2008–18 New Relic, Inc. All rights reserved 8
Customer Courier Distributor Manufacturer
Customer Frontend Backend Infrastructure
©2008–18 New Relic, Inc. All rights reserved
Monitoring arbitrary things
about the system
Mistake #2
9
©2008–18 New Relic, Inc. All rights reserved 10
50< MPH
©2008–18 New Relic, Inc. All rights reserved 11
Did the speed of the bus
fall below 50mph?
Did the bus explode?
©2008–18 New Relic, Inc. All rights reserved 12
90> %
©2008–18 New Relic, Inc. All rights reserved 13
Did the CPU go above 90%?
Is my customer experience
degraded in any meaningful way?
©2008–18 New Relic, Inc. All rights reserved
Making monitoring their problem
Mistake #3
14
©2008–18 New Relic, Inc. All rights reserved 15
A typical work day
Work
Reading “Plus One”
Emails
Meetings
Staring at
a wall
Redditing
Socializing
Doing someone
else’s work
©2008–18 New Relic, Inc. All rights reserved
Metrics
Events
Logs
Traces
Inventory
Metadata
Labels
Dashboarding
Alerts
Scaling
Security
Upgrades
Reporting
Developing
Debugging
Monitoring
Trends
16
Third-parties
©2008–18 New Relic, Inc. All rights reserved 17
In one minute on the Internet…
New Relic processes 2 billion metrics
There are 2,000 newly published blogs
Twitter processes 480 thousand tweets
Tinder sees 1.1 million swipes
Google processes 3.7 million queries
The entire Internet sees 187 million emails sent
Source: http://www.visualcapitalist.com/internet-minute-
2018/
©2008–18 New Relic, Inc. All rights reserved 18
Mistake #1
Mistake #2
Mistake #3
Not monitoring the whole system
Monitoring arbitrary things about the system
Making monitoring the problem
Thank You
©2008–18 New Relic, Inc. All rights reserved
alarson@newrelic.com
@nr_alarson

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Top Three Mistakes People Make with Monitoring

  • 1. ©2008–18 New Relic, Inc. All rights reserved Three Common Monitoring Mistakes Adam Larson Senior Technical Marketing Engineer New Relic
  • 2. The main mistake that people make… Not using 2
  • 3. ©2008–18 New Relic, Inc. All rights reserved Not monitoring the whole system Mistake #1 3
  • 4. ©2008–18 New Relic, Inc. All rights reserved 4Source: https://www.qnap.com/en/product/tvs-471
  • 5. ©2008–18 New Relic, Inc. All rights reserved 5 Customer Courier Distributor Manufacturer
  • 6. ©2008–18 New Relic, Inc. All rights reserved 6 Sources: https://www.deviantart.com/roweig/art/Angry-Twitter-335700830 https://commons.wikimedia.org/wiki/File:Not_facebook_not_like_thumbs_down.png https://katemcolby.files.wordpress.com/2016/10/one-star.png
  • 7. ©2008–18 New Relic, Inc. All rights reserved 7 Customer Courier Distributor Manufacturer
  • 8. ©2008–18 New Relic, Inc. All rights reserved 8 Customer Courier Distributor Manufacturer Customer Frontend Backend Infrastructure
  • 9. ©2008–18 New Relic, Inc. All rights reserved Monitoring arbitrary things about the system Mistake #2 9
  • 10. ©2008–18 New Relic, Inc. All rights reserved 10 50< MPH
  • 11. ©2008–18 New Relic, Inc. All rights reserved 11 Did the speed of the bus fall below 50mph? Did the bus explode?
  • 12. ©2008–18 New Relic, Inc. All rights reserved 12 90> %
  • 13. ©2008–18 New Relic, Inc. All rights reserved 13 Did the CPU go above 90%? Is my customer experience degraded in any meaningful way?
  • 14. ©2008–18 New Relic, Inc. All rights reserved Making monitoring their problem Mistake #3 14
  • 15. ©2008–18 New Relic, Inc. All rights reserved 15 A typical work day Work Reading “Plus One” Emails Meetings Staring at a wall Redditing Socializing Doing someone else’s work
  • 16. ©2008–18 New Relic, Inc. All rights reserved Metrics Events Logs Traces Inventory Metadata Labels Dashboarding Alerts Scaling Security Upgrades Reporting Developing Debugging Monitoring Trends 16 Third-parties
  • 17. ©2008–18 New Relic, Inc. All rights reserved 17 In one minute on the Internet… New Relic processes 2 billion metrics There are 2,000 newly published blogs Twitter processes 480 thousand tweets Tinder sees 1.1 million swipes Google processes 3.7 million queries The entire Internet sees 187 million emails sent Source: http://www.visualcapitalist.com/internet-minute- 2018/
  • 18. ©2008–18 New Relic, Inc. All rights reserved 18 Mistake #1 Mistake #2 Mistake #3 Not monitoring the whole system Monitoring arbitrary things about the system Making monitoring the problem
  • 19. Thank You ©2008–18 New Relic, Inc. All rights reserved alarson@newrelic.com @nr_alarson