SRE-iously! Reliability!
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The document discusses Site Reliability Engineering (SRE) practices at New Relic. It summarizes that New Relic has transitioned from a monolithic architecture run by siloed teams to over 200 microservices run by many engineering teams with embedded SREs. SREs aim to continuously improve reliability by reducing toil, encouraging best practices, automating operations, and supporting engineering teams. SREs focus on stability, reliability engineering, and reducing operations toil. The document provides a template for other companies to establish SRE roles, focus areas, and details in the SRE book.
SRE-iously! Reliability!
- 1. ©2008–18 New Relic, Inc. All rights reserved Tori Wieldt Sr. Solutions Manager New Relic SRE-iously! Reliability! @ToriWieldt
- 2. ©2008–18 New Relic, Inc. All rights reserved 2 Safe Harbor This presentation and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission. Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import. Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this presentation or otherwise, with respect to the information provided.
- 3. ©2008–18 New Relic, Inc. All rights reserved 3 We Speak from Experience To 200+ Microservices 50+ Engineering Teams with embedded SREs 20-70 Deploys a Day Ruby Monolith Siloed teams Infrequent Releases From
- 4. ©2008–18 New Relic, Inc. All rights reserved 4 We All Want Speed AND 99.999999999% Uptime But what if you’re not Google?
- 5. ©2008–18 New Relic, Inc. All rights reserved 5 How It Was On Premises Relational Database Customers NoSQL Data Store Micro Services API
- 6. ©2008–18 New Relic, Inc. All rights reserved 6 We Asked Our Stakeholders Why do we have SREs at New Relic? What’s the vision for our SRE team? How can SREs most effectively contribute to the future of our platform? @ToriWieldt
- 7. ©2008–18 New Relic, Inc. All rights reserved 7 Our Goal Continuously improve the reliability of systems in the New Relic platform Internal Customers External Customers
- 8. ©2008–18 New Relic, Inc. All rights reserved 8 How SREs Build Reliability Champion reliability best practices. Guide designs and processes with an eye toward resilience and low toil. Reduce technical complexity and sprawl. Drive the usage of tooling and common components. Implement software and tooling to improve resilience and automate operations. @ToriWieldt
- 9. ©2008–18 New Relic, Inc. All rights reserved 9 Two Roles “Pure” SRE Build and support our core internal platform: Container Fabric Networking Systems Embedded SRE Partner with Eng Teams Domain Experts in: Reliability Tooling Scaling
- 10. ©2008–18 New Relic, Inc. All rights reserved 10 Three Spheres Reliability EngineeringStability Operations Improvement Shift Left
- 11. ©2008–18 New Relic, Inc. All rights reserved 11 Toil Repetitive work that scales linearly. ● Fix team problems manually. ● Track down hardware defects on servers. ● Provision _______________. ● Run Ansible playbooks.
- 12. ©2008–18 New Relic, Inc. All rights reserved 12 Encourage Best Practices Stay Current • Audit runbooks • Hold “game days” • Meet with product architects • Create team risk matrices @ToriWieldt
- 13. ©2008–18 New Relic, Inc. All rights reserved 13 Reduce Sprawl Improve Monitoring • Migrate teams to our code pipeline • Build tools • Clean up alerts • Build an integration
- 14. ©2008–18 New Relic, Inc. All rights reserved 14 Automate Support the Community • Automate a runbook • Influence design • Have a mentor/mentee • Share a solution
- 15. ©2008–18 New Relic, Inc. All rights reserved 15 Keys to SRE Success Reliability is a feature Query your stakeholders Reliability depends on shared understanding Develop clear, specific guidelines SRE is a challenging, cross- disciplinary practice Build a strong SRE community
- 16. ©2008–18 New Relic, Inc. All rights reserved 16 A Template for Success Determine Your Goal 1 Example: Continuously improve the reliability of the systems of our company’s platform. 2 Establish Roles Example: • Pure SRE • Embedded SRE 3 Focus Areas Example: • Stability • Reliability • Engineering
- 17. ©2008–18 New Relic, Inc. All rights reserved 17 Details in the SRE eBook bit.ly/NewRelicSRE @ToriWieldt
- 18. Thank You ©2008–18 New Relic, Inc. All rights reserved linkedin.com/in/toriwieldt @ToriWieldt