Total Quality Management principle and concepts
- 1. Presentation on T. Q. M. Total Quality Management. Presented By: Miss Nikita Bajarang Amane. 1st year M. Pharmacy Quality Assurance RAJARAMBAPU COLLEGE OF PHARMACY KASEGAON
- 2. Content:- 1. Introduction 2. Definition 3. The General Meaning Of TQM 4. The TQM system 5. Approaches 6. Dimensions of TQM 7. The principles of TQM 8. Variables 9. Basic Concepts of TQM 10. Benefits 11. Example. 12. Conclusion 13. References
- 3. Introduction : • In the global marketplace increased levels of competition have resulted in quality becoming of increasing importance to organizations and consequently Total Quality Management (TQM) has become a key management issue. • It includes the all about QUALITY should applied in organization
- 4. What is TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction. DEFINITION:-
- 5. The Genral meaning of TQM Total - made up of the whole Quality - degree of excellence a product or service provides Management - act, art or manner of planning, controlling, directing,….
- 6. Customer Focus Process Improvement Total Involvement Leadership Measurement Training Supportive structure Communications Reward and recognition Continuous Improvement Objective Principles Elements The TQM System
- 7. MANAGEMENT OF PROCESS QUALITY HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT STRATEGIC QUALITY PLANNING INFORMATION AND ANALYSIS CUSTOMER FOCUS AND SATISFACTION QUALITY AND OPERATIONAL RESULTS SENIOR EXECUTIVE LEADERSHIP System Approach for TQM Driver System
- 8. Dimensions of Quality Durability- Useful life ,include repair. Service- Resolution of problems, ease of repair. Response- Human relations with Customers. Aesthetics- Sensory Features. Reputation- Past performance, Company Image.
- 9. The Principles of TQM Customer Advocacy Ensuring leadership (management involvement) The involvement of all staff in decision making Process approach to management System approach to management Continuous improvement in performance Management by facts Mutually advantageous relations with suppliers
- 11. TQM Six Basic Concepts ⁕ Leadership ⁕ Customer Satisfaction ⁕ Employee Involvement ⁕ Continuous Process Improvement ⁕ Supplier Partnership ⁕ Performance Measures
- 12. Benefits:- Improved Quality Employee Participation Team Work Internal & External Customer Satisfaction Productivity ,Communication Profitability & Market Share
- 13. Example: TQM at a t Toyota motors Total Quality Management (TQM) would not be what it is today without Toyota Motors. Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM. Understanding the magnitude of the company’s contribution to overall total quality management is a great feat. First of all, one must look back at history.
- 14. References :- •www.fkm.utm.my total quality management •www.vikalpa .com •www.rug.nl.pdf •www.wikipidia.com •www.slideshare.com •www.ppt/of/admine/TQM<.research>