Towards policy making 2.0: Rethinking public engagement
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The document discusses rethinking public engagement and policy making through greater citizen participation. It argues that governments should focus on enabling services rather than products, view citizens as assets rather than targets, and develop new metrics to measure participation quality rather than just quantity. A variety of examples from different countries are provided to illustrate how governments can better facilitate collaboration, crowdsourcing, and feedback from citizens to improve public services.
Towards policy making 2.0: Rethinking public engagement
- 1. Towards policy making 2.0: Rethinking public engagement 1. Services, not 2. Assets, not 3. New metrics products targets Giulio Quaggiotto Practice Leader, Knowledge and Innovation UNDP
- 12. 1. Services, not 2. Assets, not 3. New metrics products targets
- 15. 6 things that only citizens can offer to governments 1.IT skills (e.g. hackthegovernment, manabass.lv) 2.Specific thematic knowledge (e.g peertopatent) 3.Experience as users of public services (e.g. patientsopinion) 4.Pervasive geographic coverage (e.g. fixmystreet) 5.Trust 6.Many eyes and many hands (e.g. digitaltoolkit) Source: http://egov20.wordpress.com/2011/11/22/6-things-only-citizens-can-offer-to-government (adapted)
- 16. “The best public transport expert is the lady who takes the bus to work every day” http://www.bbc.co.uk/news/world-us-canada-18067650
- 17. More than 16,000 citizen “solvers”
- 18. Re-thinking public services around what citizens know best IDENTIFICATION RESOLUTION VERIFICATION
- 19. Shifting from tools to values VALUES TOOLS • Open up to external • Open data contributions earlier in the • Social networks process • Crowdsourcing • Enable peer-to-peer • Visualisation collaboration between • Simulation and modeling participants • Serious games • Design for unexpected questions/contributions (Raw data, open questions) • Be very clear and usable when you ask for help • Account for real humans not simplified abstract entities Source: @osimod, http://crossover-project.eu (adapted)
- 22. The litmus test Source: ns.umich.edu
- 23. There’s no shortcut “You cannot be 2.0 outside if you are barely 1.0 inside” - Euan Semple -
- 24. Policy making 2.0 1. Services, not 2. Assets, not 3. New metrics products targets
- 25. Source : CC Elaine Faith http://goo.gl/lgZw4
- 26. Many new tools are available…. •93% of crowdmaps had fewer than 10 reports •94% of crowdmaps had only one user Source: Crowdglobe, Sep 2012
- 27. The 100% participation myth
- 28. An example from the UK - they work for you • Cost: 2-3,000 £ • 2-300,000 visits per month • 60% of users never looked up information on what their representatives were doing before • 2% of visits from the parliament itself • Very strong bias towards male educated & high income groups Source: Mysociety.org
- 29. No one-size fits all Source: http://blog.okfn.org
- 30. Participation ≠ being on facebook Source: Watcher.com.ua
- 31. Source: Pew Research Center’s Internet & American Life Project, Aug 2012
- 32. New metrics? Source: Harvard Complexity and Social Networks blog http://goo.gl/e5AAP