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Want an Upgrade:
                    Winning Resumes and
                     Lasting Impressions

                                               Veronica L. Nelson
Manager, Career Pathways Program and Diversity Recruiting Initiatives
                                        Northrop Grumman Corporation
This workshop will help you
– Build or upgrade a winning resume
– Learn interviewing: Do’s and Don’ts
– Learn critical networking techniques



     Get ready to take action and win!
Winning Resumes
What Is a Resume?
• A resume is your commercial ad
• Give a positive first impression in 10-20 seconds
• Provides opportunity for you to showcase your
  strengths, accomplishments and experiences
• Tool to network and obtains interview

           Resumes help secure interviews –
              Interviews help secure jobs
The 4 Keys to Resume Writing Success
• Packaging - The appearance, design and layout
• Performance - The compelling evidence
  matching your skills to the position
• Positioning - The organized flow of information
• Punch - The content must answer the question:
         Why should we interview you?
Quick Tips on Creating a Winning Resume
  –   Keep it concise
  –   Make your words count
  –   Avoid large paragraphs
  –   Proofread thoroughly
  –   Adequate margins with lots of white space
  –   Neat, fresh, legible and error-free
  –   Effective language and correct grammar
  –   Communicate a professional image
  –   Convincing, relevant and positive
  –   Clearly identified skills, achievements and interests
Experience - Making Tasks into Accomplishments
Tasks-                                      PAR Statements Describe Accomplishments
   –     Monitor inventory levels
                                              P = The Problem, challenge, situation, or task you faced
   –     Tested software code                 A = Specific Actions you took to resolve or improve the
                                              situation
   –     Responsible for surveying orders     R = The end Results of your actions (Quantify with numbers,
                                              percentages, or dollars when possible)
   –     Led Robotics team
                                            Example:
                               PAR          Redesigned service processes, increasing
                                            responsiveness 50% and reducing queues 50%
Accomplishments-
   – Re-designed inventory tracking process. Lowered inventory levels by 20%
   – Successfully completed testing of code for phases 1 and 2 allowing for timely
     delivery of product to customer
   – Surveyed orders and made sure all repairs were done on schedule which resulted
     in 98% of repairs completed on schedule
   – Led team of 5 in Robotics competition, placed 3 of 20 teams
Reasons Resumes Get Screened Out
•   Categories missing          • Boastful or dishonest
•   Unclear objective           • Slick, gimmicky
•   Wrong job target            • Poor physical layout
•   Generic and unfocused       • Too long, short, or
•   Lacks relevant                condensed
    experience/education        • Wordy, misspellings, poor
•   Explains job descriptions     grammar
    not accomplishments         • Lengthy phrases,
•   Hard to understand            sentences, and
•   Irrelevant information        paragraphs
•   Time gaps                   • Poorly reproduced
College Program - I Want an Upgrade - Veronica Nelson
Types of Interviews
•   Screening: In Person or via Telephone
•   Directed Traditional (One-on-One)
•   Panel or Committee
•   Behavioral
•   Lunch or Breakfast
•   Group (of applicants)
•   Stress or Technical
•   Serial or Follow-up
•   Informational
Interviewing Do’s
•   Be Flexible
•   Plan timely arrival
•   Be friendly and respectful to everyone
•   Research the company
•   Offer a firm handshake, smile
•   Maintain eye contact
•   Dress appropriately
•   Show confidence and enthusiasm
•   Avoid distracting behaviors/mannerisms
•   Show appreciation
•   Take a practice run
•   Wait until you are offered a chair
•   Bring extra resume
•   Stress your achievements
Interviewing Don’ts
• Be unprepared
• Appear disinterested
• Be argumentative
• Interrupt
• Ask for time off, special favors, etc.
• Avoid controversial topics
• Don’t ever lie
• Don’t say anything negative about former colleagues,
  supervisors, or employers
• Don’t answer questions with a simple ‘yes’ or ‘no’
• Don’t inquire about salary, vacations, bonuses, retirement,
  or other benefits until after you’ve received an offer
• Don’t bring up or discuss personal issues or family
  problems
Interview Success Factors
•   Communication skills
•   Problem-solving skills
•   Interest in industry/company
•   Adaptability
•   Enthusiasm
•   Leadership skill
•   Confidence
•   Staying focused
Interview Success Factors
• High energy
• Teamwork
• Professionalism
• Time management
• Well rounded person
• Projecting substance/credibility
• Asking good questions/making statements that show thought
  process
• Ability to think creatively
• Clear, concise answers
• Honesty
Interview Responses …
Respond to questions like a "STAR"
• What was the SITUATION?
• What was your TASK?
• What ACTION did you take?
• What was the RESULT?
Networking
What is Networking?
• Developing strong connections and relationships
  with others within your career area
• The goal of networking:
   – Make solid connections with people which can help you
     find a job
   – Excel within your current job
Why is Networking Important?
• Helps you achieve your goals: personal and
  professional
• Builds experience and confidence
• Take control of your job search
• Networking is an on-going process
  – Tapping into…
  – Expanding…
Tapping into your Network
• Who makes up your existing network?
  – References
  – Present/former managers and colleagues
  – School friends and associations
  – Friends, family, neighbors, etc.
Expanding your Network
  – Phone calls
  – Letters or emails
  – Join a professional society or civic organization
  – Social Networks
  – Technical or professional development
    conferences and workshops
  – Someone at a company you'd like to work for
  – Recruiters and headhunters
Top 11 Networking Tips
•   Do your homework
•   Set your goals
•   Web-to-Web: first impressions, firm handshake
•   Introduce yourself
•   Prepare conversation starters
•   Keep it short: 5-8 minutes per conversation
•   Card exchange
•   Follow up
•   Reciprocal relationship
Networking Techniques
• Prepare a 60-second commercial
• Ask for information, don't ask for a job
• Don't pressure your network for more than it
  can easily supply
• Pass along information
• Don't use pressure tactics
• Always carry business cards
• Follow-up
Interviewing/Networking Exercise
               “Taking Turns”
1. Partner up with someone you don’t know and
   interview one another.
2. Take 5 -10 minutes to get to know one another
3. Each participant introduces his or her partner to
   the group and mention something
   interesting he or she learned during the
   interview.
Veronica L. Nelson
Manager, Career Pathways Program and
   Diversity Recruiting Initiatives
  Northrop Grumman Corporation
     veronica.nelson@ngc.com

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College Program - I Want an Upgrade - Veronica Nelson

  • 1. Want an Upgrade: Winning Resumes and Lasting Impressions Veronica L. Nelson Manager, Career Pathways Program and Diversity Recruiting Initiatives Northrop Grumman Corporation
  • 2. This workshop will help you – Build or upgrade a winning resume – Learn interviewing: Do’s and Don’ts – Learn critical networking techniques Get ready to take action and win!
  • 4. What Is a Resume? • A resume is your commercial ad • Give a positive first impression in 10-20 seconds • Provides opportunity for you to showcase your strengths, accomplishments and experiences • Tool to network and obtains interview Resumes help secure interviews – Interviews help secure jobs
  • 5. The 4 Keys to Resume Writing Success • Packaging - The appearance, design and layout • Performance - The compelling evidence matching your skills to the position • Positioning - The organized flow of information • Punch - The content must answer the question: Why should we interview you?
  • 6. Quick Tips on Creating a Winning Resume – Keep it concise – Make your words count – Avoid large paragraphs – Proofread thoroughly – Adequate margins with lots of white space – Neat, fresh, legible and error-free – Effective language and correct grammar – Communicate a professional image – Convincing, relevant and positive – Clearly identified skills, achievements and interests
  • 7. Experience - Making Tasks into Accomplishments Tasks- PAR Statements Describe Accomplishments – Monitor inventory levels P = The Problem, challenge, situation, or task you faced – Tested software code A = Specific Actions you took to resolve or improve the situation – Responsible for surveying orders R = The end Results of your actions (Quantify with numbers, percentages, or dollars when possible) – Led Robotics team Example: PAR Redesigned service processes, increasing responsiveness 50% and reducing queues 50% Accomplishments- – Re-designed inventory tracking process. Lowered inventory levels by 20% – Successfully completed testing of code for phases 1 and 2 allowing for timely delivery of product to customer – Surveyed orders and made sure all repairs were done on schedule which resulted in 98% of repairs completed on schedule – Led team of 5 in Robotics competition, placed 3 of 20 teams
  • 8. Reasons Resumes Get Screened Out • Categories missing • Boastful or dishonest • Unclear objective • Slick, gimmicky • Wrong job target • Poor physical layout • Generic and unfocused • Too long, short, or • Lacks relevant condensed experience/education • Wordy, misspellings, poor • Explains job descriptions grammar not accomplishments • Lengthy phrases, • Hard to understand sentences, and • Irrelevant information paragraphs • Time gaps • Poorly reproduced
  • 10. Types of Interviews • Screening: In Person or via Telephone • Directed Traditional (One-on-One) • Panel or Committee • Behavioral • Lunch or Breakfast • Group (of applicants) • Stress or Technical • Serial or Follow-up • Informational
  • 11. Interviewing Do’s • Be Flexible • Plan timely arrival • Be friendly and respectful to everyone • Research the company • Offer a firm handshake, smile • Maintain eye contact • Dress appropriately • Show confidence and enthusiasm • Avoid distracting behaviors/mannerisms • Show appreciation • Take a practice run • Wait until you are offered a chair • Bring extra resume • Stress your achievements
  • 12. Interviewing Don’ts • Be unprepared • Appear disinterested • Be argumentative • Interrupt • Ask for time off, special favors, etc. • Avoid controversial topics • Don’t ever lie • Don’t say anything negative about former colleagues, supervisors, or employers • Don’t answer questions with a simple ‘yes’ or ‘no’ • Don’t inquire about salary, vacations, bonuses, retirement, or other benefits until after you’ve received an offer • Don’t bring up or discuss personal issues or family problems
  • 13. Interview Success Factors • Communication skills • Problem-solving skills • Interest in industry/company • Adaptability • Enthusiasm • Leadership skill • Confidence • Staying focused
  • 14. Interview Success Factors • High energy • Teamwork • Professionalism • Time management • Well rounded person • Projecting substance/credibility • Asking good questions/making statements that show thought process • Ability to think creatively • Clear, concise answers • Honesty
  • 15. Interview Responses … Respond to questions like a "STAR" • What was the SITUATION? • What was your TASK? • What ACTION did you take? • What was the RESULT?
  • 17. What is Networking? • Developing strong connections and relationships with others within your career area • The goal of networking: – Make solid connections with people which can help you find a job – Excel within your current job
  • 18. Why is Networking Important? • Helps you achieve your goals: personal and professional • Builds experience and confidence • Take control of your job search • Networking is an on-going process – Tapping into… – Expanding…
  • 19. Tapping into your Network • Who makes up your existing network? – References – Present/former managers and colleagues – School friends and associations – Friends, family, neighbors, etc.
  • 20. Expanding your Network – Phone calls – Letters or emails – Join a professional society or civic organization – Social Networks – Technical or professional development conferences and workshops – Someone at a company you'd like to work for – Recruiters and headhunters
  • 21. Top 11 Networking Tips • Do your homework • Set your goals • Web-to-Web: first impressions, firm handshake • Introduce yourself • Prepare conversation starters • Keep it short: 5-8 minutes per conversation • Card exchange • Follow up • Reciprocal relationship
  • 22. Networking Techniques • Prepare a 60-second commercial • Ask for information, don't ask for a job • Don't pressure your network for more than it can easily supply • Pass along information • Don't use pressure tactics • Always carry business cards • Follow-up
  • 23. Interviewing/Networking Exercise “Taking Turns” 1. Partner up with someone you don’t know and interview one another. 2. Take 5 -10 minutes to get to know one another 3. Each participant introduces his or her partner to the group and mention something interesting he or she learned during the interview.
  • 24. Veronica L. Nelson Manager, Career Pathways Program and Diversity Recruiting Initiatives Northrop Grumman Corporation veronica.nelson@ngc.com