Trainer Profile
- 1. Training Training Pre- Training Training Needs Design & Assessments Delivery Analysis Customization Profile Ms. Kanika Jayant Facilitator & Trainer
- 2. Introduction Kanika is an Independent Trainer & Facilitator with over seven years experience. She has established her expertise in Communication Skills, Soft Skills, and Behavioural skills. She works across Industries, running short and long term Training workshops and programs. She is a Master of Business Administration, with specialization in HR & IR from University of Lucknow. Her interests include travelling, studying cultures and human behaviour. In the long run, she plans to start an educational institute for special children. She has a passion for animal welfare and works as a volunteer at one of the animal care shelters in Delhi. She is an amateur photographer and loves capturing landscapes and wildlife.
- 3. Expertise Customer Service Soft Skills Communication Skills Motivation
- 4. Industries Covered Hotels Retail BPO Education Real Estate
- 5. Modules Covered Soft Skills Communication Customer Self Motivation Skills Service & Sales •Listening Skills •E-Mail Writing •Sales Process •Goal Setting •Rapport •Voice & Accent and •Keeping a Building •English Techniques Positive Focus •Presentation Grammar •Exceeding Skills •Soft Skills Customer •Telephonic Expectations- Interactions Customer Visits/ Interactions •Tele-Sales
- 6. Accomplishments • She has done extensive work with a retail chain with its presence in over 40 cities, training their junior and middle level employees, across locations • She has trained over 90 batches on Employability skills • Assisted in designing an Assessment centre for a renowned hospitality group • She received the Extra Miler Award from Aspire Human Capital Mgmt. (P) Ltd., in the year 2010, the first year of her association with them
- 7. For any queries E- mail: kanikajayant@gmail.com Contact no.: +91 991 080 5964 Website: Kanika Jayant