Troubleshooting K2000
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The document summarizes a Dell World User Forum presentation on troubleshooting the K2000 appliance. The presentation covered K2000 basics, networking configuration, boot environments, deployment methods, installation tasks, and resources for support. It included demos of exploring UEFI partitions, troubleshooting tasks, and generating a K2 Advisor report. The document concluded by announcing the migration of KACE support portal materials to the Dell Software Support Portal starting in November.
Troubleshooting K2000
- 1. Dell World User Forum UFIL526: Troubleshooting K2000 Andrew Lubchansky, Senior Trainer Corey Serrins, Technical Engineer Dell World User Forum
- 2. Dell World User Forum Agenda • Basics • Networking • Boot Environments • Deployments • Installation Tasks • Resources
- 3. Dell World User Forum Basics 1 2 3 4 5 6 Export and Offboard Backups Don’t reboot K2000 Keep K2000 up to date KACE Knowledge Base ITNinja SSH Root Login
- 4. Dell World User Forum Networking
- 5. Dell World User Forum K2000 Ports HTTP80 SAMBA135, 139, 445 SSH for RSA Sync/Tether22 LDAP / LDAPS389 or 636 DHCP67 TFTP69 PXE4011 Media Manager8108
- 6. Dell World User Forum Configuring PXE MS Active Directory Option 66 – K2000 IP Address Option 67 – k2000.0 Option 244 – K2000 IP Address Non-MS DHCP Nextserver – K2000 IP Address Bootfile – k2000.0 Cisco Nextserver and Scope Options ASCII Other PXE Services Remove or segment
- 7. Dell World User Forum Demo: Unable to PXE
- 8. Dell World User Forum Other Considerations UEFI Enable Legacy Boot Mode Disable Secure Boot BIOS Upgrade/Downgrade BIOS Enable Options Static IP Network No PXE USB/CD KBE Manipulator Network Integrity Test
- 9. Dell World User Forum Boot Environments
- 10. Dell World User Forum KBE • Build Issues – Antivirus/GPO – Drivers Share • Unable to Connect – Samba Share Password – No IP Address/No Drives – KBE Bringup Delay – Scope Options – Link Aggregation IP
- 11. Dell World User Forum Demo: Unable to Connect
- 12. Dell World User Forum USB KBE Boot • For UEFI Devices • Require Dock/USB Drivers in KBE • Useful for Troubleshooting PXE issues
- 13. Dell World User Forum Demo: USB Boot a Venue Pro
- 14. Dell World User Forum Mac NetBoot • NetBoot Enabled • Default NetBoot Environment • Subnets/IP Helpers • Build Hardware/Source Media • Ports
- 15. Dell World User Forum Deployments
- 16. Dell World User Forum Partitions • Single Partition • Multiple Partition – 100/300MB System Reserved – Additional Partitions • UEFI and GPT • Additional Drives • Diskpart
- 17. Dell World User Forum Demo: Exploring UEFI Partitions
- 18. Dell World User Forum Scripted Installations • Source Media – Disc – ISO • OEM Media – Types of OEM Media – Work with Volume Media • Critical Boot Drivers Error • Driver Feed
- 19. Dell World User Forum System Images • Partitions Captured/Deployed – UEFI • OEM Build • Built-in Software • Sysprep – Log Files – Commands – Drivers • Driver Feed – Boot Errors – Missing Drivers
- 20. Dell World User Forum Tasks
- 21. Dell World User Forum Task Timeout • Timeout begins when any task is run • Default Timeout is 8 Hours to accommodate imaging • When reached, task will fail and error will be handled based on chosen option – Deployment detail page • Timeout can be modified – To extend Image deployment time or after image deployment – Task Timeout Modification on ITNinja (Tools Module) • Task Timeout can be modified multiple times throughout deployment as Config.xml is read prior to each task
- 22. Dell World User Forum Task Error Handling • UI to troubleshoot errors – Command Prompt – Notepad editor – Edit Tasks.xml – Registry editor – Retry/Resume • Default Task Error Prompt • Optional ability to allow tasks to continue even if there is an error – Set on deployment detail page • Error Logging – 0 = Success – Any other code = Failure • Tasks that install but still show failure
- 23. Dell World User Forum Demo: Troubleshooting Tasks
- 24. Dell World User Forum K2 Advisor • Displays information and suggestions for the K2000 in an HTML Report • Requires Offboard Database Access and Restart Report Contents • Disk Usage • LDAP Connection • Users & Permissions • Image/Scripted Installation Information • Task Suggestions • Driver Feeds Installed/Errors • Appliance Linking Status • Remote Site Appliance Status/Sync Status • So much more!
- 25. Dell World User Forum Demo: K2 Advisor Report
- 26. Dell World User Forum Thank you.
- 27. Dell World User Forum KACE Support Portal Migrating to Dell Software Support Portal • Starting in November, all KACE Support Portal material will be migrated to the Dell Software Support Portal • All service requests will be submitted online or by phone • Same great content – Knowledge base articles – Video tutorials – Product documentation – JumpStart training • Check out the Support Portal Getting Started videos
Editor's Notes
- #8: Attempt PXE Boot. Nothing happens. Ask audience for ideas. Check DHCP Scope Options and fix. Would be cool to have a Sonicwall for this, but MS Server will be fine. Note that PXE still not happening. Check General Settings for Default Boot Action option and fix. PXE again and BOOM it works! Choose bad KBE and boot.
- #12: Attempt KBE Boot. Not Getting an IP Address. Sideload Network Drivers and relaunch. No Drives. Sideload Storage Drivers and reload. Add Drivers to KBE and “rebuild” a KBE. Reboot from good KBE
- #14: Discuss modifying UEFI Options for booting Venue Pro USB Boot Venue Pro
- #18: Open Diskpart and show additional partitions Go to image capture and show missing partition Make S: drive visible in diskpart Show image capture page once more
- #24: Start a Deployment with BAD pre-installation tasks Show Tasks.xml Show Corey’s exit BAT file for oddball software when it exits
- #26: Run a report and show how it can assist in finding issues you may have with k2000. Show provided report with all sorts of fun information on it!
- #28: Portal: http://www.software.dell.com/support Ticket Entry: https://support.software.dell.com/create-service-request Videos: https://support.software.dell.com/essentials/getting-started