TurningWorkplacesIntoSmartSpaces_Kocher

The document discusses how social software can be used to turn workplaces into smart spaces that facilitate knowledge sharing and collaboration. It notes that organizations waste brainpower and time due to lack of communication and knowledge sharing. Social tools like wikis, blogs and bookmarks can help by allowing people to more easily find information, ask questions, share expertise and learn from each other. Examples are provided of how different organizations have implemented social software to enhance information sharing, team collaboration, innovation and internal communication. Challenges to adoption like resistance to change and information literacy are also addressed.